Communication is sending and receiving information between two
or more people. The person sending the message is referred to as the sender, while the person receiving the information is called the receiver.
The information conveyed can include facts, ideas, concepts,
opinions, beliefs, attitudes, instructions and even emotions.
Business Communication and Management are closely related to
each other. Business Communication is considered as the lifeblood of Management. Management can do nothing without Business Communication.
ROLE OF COMMUNICATION IN MANAGEMENT:
1. Communication and decision making 2. Communication and Planning 3. Communication and Execution of plans 4. Communication and Elimination of Rumors 5. Communication and Motivation 6. Communication and Raising Employee Morale 7. Communication and Controlling 8. Communication and Co-ordination 9. Communication and Counseling 10. Communication and Achievement of Targets 11. Communication and Directing the Subordinates 12. Communication and Creating Image
1. Communication and Decision Making: Management is to
take decision in different areas for the smooth functioning of the organization activities. Business Communication helps Management to take proper and timely decision by providing information in relevant areas. 2. Communication and Planning: Planning is one of the most important Management functions. Business Communication facilitates the planning process by supplying information, opinions, ideas, logistics etc. from various quarters within and outside the organization. Without proper Business Communication no effective plan can be made and carried out. 3. Communication and Execution of Plans: Plans are made to perform the Business activities efficiently and planning requires gathering necessary information. Business Communication helps collecting the relevant data from different sources. After the plan has been prepared, it requires implementation and Business Communication plays vital role in the execution of plans by circulating them among the officers and employees and by giving them necessary directions. 4. Communication and Elimination of Rumors: In an organization there are different types of people. Sometimes there may be rumors or fake information may be leaked out that creates unrest among employees. If there is well established Business Communication system, Management can continuously keep in touch with the employees about every change in the organization that reduces the rumors.
5. Communication and Motivation: Motivating the employees
to respond desirably is another important function of Business Communication. In organizational communication, the major task of Business Communication is to motivate the employees to work harmoniously to attain organizational objectives.
6. Communication and Raising Employee Morale: Morale is
the individual and collective spirit and moral condition of employees with regard to discipline and confidence. Low morale makes the employees idle and frustrated. Management always ties to raise the morale of employees through Business Communication to that they think that they are important for the organization. 7. Communication and Controlling: Controlling is an important function of Management and Business Communication plays vital role in this controlling process. Business Communication provides information to the top executive on different issues that helps the Management establish a well-managed controlling system in the organization
8. Communication and Co-ordination: In this age of
specialization, there are various departments in an organization like planning, production, marketing, administration etc. if these departments do not communicate with one another as well as with the Management, there will be no co-ordination among them. So, Business Communication is inevitable in the organization for bringing co-ordination among the various departments.
9. Communication and Counseling: Counseling is an
organized and specialized form of advice. Counseling is objective, impersonal and professional. A number of large Business Organizations have their counseling departments. Services of specialists are engaged for this purpose and employees receive free medical advice, legal advice and vocational guidance etc. 10. Communication and Achievement of Targets: Every Business organization accumulates its efforts to carry out certain goals or targets. Proper Business Communication system encourages the employees of very level by providing relevant information. Instructions and directions. It helps the Management to make the employees committed towards the attainment of organizational objectives.
11. Communication and Directing the Subordinates:
The subordinates of an organization need necessary directions and orders from their superiors for better job performance. so, Business Communication is required for directing the subordinates.
12. Communication and Creating Image: Business
Communication creates image of the organization by linking various parties that helps the organization to survive in the competitive environment.
Form the above discussion, it can be said that no Business
organization can run its activities effectively and efficiently without a proper Business Communication system. It is considered as the nervous system of organization and it plays pivotal role in performing Management functions. Without Communication Management cannot do it activities even a day. So, we can say the Business Communication is closely related with Management in various ways and they go simultaneously.