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SAP Solution Manager

Change Request Management

Using Urgent Correction with Change Request Management

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Change Request Management – Urgent Correction Lifecycle Management   

Table of Contents
Author Bio..................................................................................................................3
Landscape Preparation:.............................................................................................4
Users Preparation:.....................................................................................................4
Project Preparation....................................................................................................4
Cycle overview..........................................................................................................5
Create the Change Request...................................................................................5
Aprove the Change Request...................................................................................7
Start the corrections...............................................................................................8
Release the modifictation to test.........................................................................11
Start the Testing Phase.........................................................................................12
Release to Production...........................................................................................13
Confirm the Correction ........................................................................................14
Complete the Cycle..............................................................................................15
See the log...........................................................................................................17

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Change Request Management – Urgent Correction Lifecycle Management   

Author Bio
My name is Wenceslao Lacaze and I’ve been working as a SAP
basis Administrator and Solution Manager Consultant for the last 8
years.
I’m a Techno-Functional SAP Solution Manager Subject Matter
Expert (SME), I Design, Build and Implement the product using “Run
Sap” Methodology.
I have developed a very extended experience with medium and
large scaled SAP installations in several (multi)national
environments.

I am based in Argentina, but work all around the World.

I work directly for clients or via an agency.
I do speak Spanish, Italian and English fluently.
You can contact me at:
Email: wlacaze@gmail.com
http://www.linkedin.com/in/solutionmanager

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Change Request Management – Urgent Correction Lifecycle Management   

Landscape Preparation:
For this Demo we use 3 client inside Solution Manager

801 Development

802 Quality

803 Productive

Users Preparation:
We create 5 diferent users and profiles
Creates and confirm the Change Request

Categorizes, Approve and monitors Change Request.

Implements a change, and hands it over to the Tester

Test changes and ajust the Change Document Status

Manages and coordinates software logistics

Project Preparation
We create a project and 1 Maintenace cycle

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Change Request Management – Urgent Correction Lifecycle Management   

Cycle overview

Create the Change Request

The Requester logon to SM and run the transaction CRMD_ORDER.

Click in the Button “Urgent Correction”, if you don’t have add manually in “Extra 
Settings  Specific  Push Button 1 = SDHF

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Change Request Management – Urgent Correction Lifecycle Management   

This is the Main Change Request Window.

For create a Urgent Correction you need to identify some information:
• Description
• Change Manager
• It Operator
• Current Processor
• Ibase/Component

• Description of Change

• Reason of Change

• Effect on the System

Then Save

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Change Request Management – Urgent Correction Lifecycle Management   

Aprove the Change Request

The Change Manager logon to the system and run the transaction
CRM_DNO_MONITOR

The system show all the Transaction open, The Change Manager (CHM) double
click over the transacion 80000163.

The system show this warning.

The CHANGE MANAGER read the Urgent correction document and select if Approve
or Withdraw the document, in this sample we aprove putting the document in “In
Development” the task.

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Change Request Management – Urgent Correction Lifecycle Management   

When the CHANGE MANAGERsave, the system create 2 transport in the

development system, 1 for Customizing, 1 for Workbench, SOLUTION MANAGER
ask for the Request Owner, Short description and the Task Employee,(Ussualy the
developer)

When we save, the document status change to “In Development”.

Start the corrections

Tthe Developer logon to SOLUTION MANAGER and open the Urgent Correction
8000000163. Inside the Tasklist select “Logon to System”

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Change Request Management – Urgent Correction Lifecycle Management   

Inside the Development system(SMR-801) , the developer make some change and
Save.

Make a Change

The Satellite System (SM4-801) ask for a request,

The Developer select the request SM4K900047 Created for CHMANAGER with the
TASK SMK4900048 for DEVELOPER

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Change Request Management – Urgent Correction Lifecycle Management   

Then the Developer release his Task SM4K900048 , You can see that the TASK is for
user Developer and the Transport if for user Chmanager.

Then the Developer return to Solution Manager and in “Test Instruction” put the
task for the Tester

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Change Request Management – Urgent Correction Lifecycle Management   

Release the modifictation to test

Then the Change Manager go to the TASKLIST and set “Release Transport
Requests”.

The system show the Transport request for select the releated. (1 for Customizing
and 1 for Workbench)

The Change Manager Select “Pass Correction to Test to move the Urgent Correction
to QA

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Change Request Management – Urgent Correction Lifecycle Management   

Solution Manager in automatic way start the import in QA

Start the Testing Phase

The Tester logon to Solution Manager and open the Urgent Correction 800000163
and Read the Test Instrucction , then use the TASKLIST for connect to the TEST
system.

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Change Request Management – Urgent Correction Lifecycle Management   

In the TEST System check the value modificated before.

The Tester return to Solution Manager and write the Test Report, then in the
TASKLIST select “Confirm Successful Test”

Release to Production
The Change Manager logon in Solution Manager and in the TASKLIST select
“Released for Production”

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The IT Operator logon to Solution Manager and in the TASKLIST select “Import
Correction to Production System”.

The System start the import

Confirm the Correction

The REQUESTER logon in SOLUTION MANAGER and in the TASKLIST Select “Logon
to System” to logon in the productive enviroment for check the modification.

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Change Request Management – Urgent Correction Lifecycle Management   

In the Productive enviroment check the values.

The Requester return to Solution Manager and select “Confirm Correction” in the
TASKLIST

Complete the Cycle

The CHANGE MANAGERselect in the TASKLIST “Complete Correction”

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Change Request Management – Urgent Correction Lifecycle Management   

SOLUTION MANAGER Show a warning for complete the Urgent Correction

SOLUTION MANAGER show the check of all the Task List.

Now the Urgent Correction is in Status Completed.

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Change Request Management – Urgent Correction Lifecycle Management   

See the log

Solution Manager create a log for all the task during the change management
cycle.

Full Text
General Note REQUESTER 04.11.2007 15:34:19
Task list created in SAP Change Manager
Task list H000000022 created in SAP Change Manager
Description of Change REQUESTER 04.11.2007 15:42:15
Update T005A
Reason for Change REQUESTER 04.11.2007 15:47:57
Update the information in Table T005A for TAX
Effect on System(s) REQUESTER 04.11.2007 15:52:39
Work with old information
General Note CHMANAGER 04.11.2007 15:57:23
The status was set to the value 'In Development'
General Note CHMANAGER 04.11.2007 16:10:15
Requests SM4K900045 SM4K900047 created
Test Instruction DEVELOPER 04.11.2007 16:22:56
Logon and Check the Table T005A
General Note DEVELOPER 04.11.2007 16:25:38
Imported into subsequent system started
The status was set to the value 'To Be Tested'
Test Instruction DEVELOPER 04.11.2007 16:32:00
See the content of T005A with SM30
Test Report TESTER 04.11.2007 16:32:00
The test was OK
General Note TESTER 04.11.2007 16:32:00
The status was set to the value 'Successfully Tested'
General Note CCHMANAGER 04.11.2007 16:38:03
The status was set to the value 'Authorized for Import'
General Note ITOPERATOR 04.11.2007 16:40:47
Import into production system started
The status was set to the value 'Production'
General Note REQUESTER 04.11.2007 16:45:21
The status was set to the value 'Confirmed'
General Note CHMANAGER 04.11.2007 16:48:22
Task list H000000022 in the SAP Change Manager Completed

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