iPhone 7 / 7 Plus Trade-In Promotion Indirect Page 1 of 9

iPhone 7 / 7 Plus Trade-In Promotion

Indirect
Last Updated: 10/1/16 2:35pm

Effective Period

10/1/16 - TBD

Offer Details
Customers can buy the new iPhone 7 or iPhone 7 Plus on device payment and get a trade-in of up to
$550 on select handsets.
Trade-in values:

Trade-In Trade-In Value

iPhone 6s, 6s Plus $550
iPhone 6, 6 Plus $450
iPhone 5, 5c, 5s or SE $300
If customers want to purchase the iPhone 7 or 7 Plus on device payment and do not have an iPhone to
trade in, they can trade in select Android devices for promo value:
Trade-In Trade-In Value

Droid Maxx or Turbo, HTC One M7, LG G2, $100

Samsung Galaxy S4
Droid Maxx 2 or Turbo 2, HTC One M8, LG G3, $200
Samsung Galaxy S5 or Note 4
HTC One M9, LG G4 or V10, Samsung Galaxy $300
S6, S6 edge, S6 edge+ or Note 5
Customers can trade in 1 smartphone at the promotional value for each qualifying device activated.
The customer must buy a new qualifying device within the promotional dates.
Verizon Wireless accepts device trade-ins from any carrier.
Trade must be in good working and cosmetic condition.
The value is provided as a monthly credit starting with the 3rd bill cycle.
Credits start when:
The 1st payment is received
The traded device is returned to Verizon
The customer is in good standing
Must remain active for 24 months for all credits to apply.
If service is cancelled (or if the customer exercises Annual Upgrade or Early Device Payment or if the
device payment agreement is paid off or transferred) then the trade-in promotional credits will stop.

Device Details

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Consum Employe
Offer SKU Device Discount Contract Business
er es
iPhone 7 Device
Other N/A
32 GB
Varies
Pmt
iPhone 7 Device
Other N/A
128 GB
Varies
Pmt
iPhone 7 Device
Other N/A
256 GB
Varies
Pmt

Can be combined with Other Code(s)

$650 Switcher Offer
4 Lines for $150 (2 GB for Life)
Promotion

Eligibility Eligible transactions and customers include:

New customers (new, port in, Add A Line [AAL])
Standard device payment upgrades (EA or EC reason code)
Alternate upgrades
SMB - With and Without ECPD Profile
Local and Big 6 agents, CenturyLink, BSDs
Best Buy, Costco, Military, Car Toys, Target, Walmart, Sam's Club

Availabilty Market(s) Channel(s) Account Type

Great Lakes, North Customer Service, Standard Monthly
Central, North East, Indirect
Pacific, South Central,
South East

Restrictions/ Ineligible transactions and customers include:

Exceptions 2-year contracts
Basic phone trades
Customers performing an Annual Upgrade transaction
Special 2-year upgrades (U2, UN and UP)
Special upgrades (S2, MA, MN, M1, M2, MO and SC)
Early device payment upgrades (SA, E2 and SC)
Device payment upgrade (TA and T2)
Note:
Trade-in promos are not stackable.
This trade-in promotion is not available in Staples or Microsoft.

Policy

The trade-in device must meet the following good working and cosmetic
condition requirements:

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The device can power on.

The screen is free of cracks and functioning correctly.
The battery is free of damage.
The activation lock is turned off (ex. Find My iPhone / Activation
Lock).

FAQs

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iPhone 7 / 7 Plus Trade-In Promotion Indirect
Question
How do I know I am eligible for the trade in
promotion?
What channels can participate in the
promotion?
What do I need to do to get increased
value?
How will the promotional value be
provided?
Am I eligible for promo value if I buy the
iPhone 7/7+ and trade in an Android
smartphone?
Can I get instant trade in value in the retail
store with this promo?
Does the Trade in need to occur within the
initial order?
When will my monthly credits start?
What happens if my traded device has
one of the following: doesnt power on,
cracked screen or Find My iPhone is
enabled?
What happens if I send a different device
back to Verizon?
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Answer
You must purchase the new iPhone 7/7+
on a device payment plan as a new
customer or upgrade (reason code EA and
EC) and trade in a good working and
cosmetic condition iPhone 5 series and
higher.
All channels (select National Retailers)
except Government
Note: B2B Channel trades through HYLA
will receive value as an account credit
lump sum, not as trailing credits.
You must buy an iPhone 7/7+ and trade in
an iPhone 5 or higher.
Promotional trade in value will be provided
as monthly credits over 24 months.
Credits will start the 3rd bill cycle. There
will not be any lump sum payment.
Yes, you are eligible for the tiered offer of
$100 - $200 - $300 for select
smartphones.
No. For this promo, no value is provided
immediately to you in store. All value will
be provided in monthly credits starting the
3rd bill cycle.
No. The customer must have received and
activated the new iPhone 7/7+, be logged
into My Verizon online when submitting
the trade in for the promotional value to
apply.
Credits will start after 1st payment is
received, traded device is returned to
Verizon in good working and cosmetic
condition and you remain in good
standing (~3 bill cycles).
You are not eligible for the trade in
promo. The device must be in good
working and cosmetic condition to qualify.
If the traded device returned to Verizon is
different than what you said, and it is not
one of the devices in the tiers (iPhone or
Android), then you are no longer eligible
for the promotion. Customer will receive
the organic trade in value of device given
through a gift card / account credit.
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iPhone 7 / 7 Plus Trade-In Promotion Indirect
What happens if I cancel service,
disconnect, buyout my DPP agreement,
force accelerate, upgrade to a new Annual
Upgrade device or AOL?
Will all disconnect types lose their credits
upon disconnect?
If I transfer the iPhone 7 / 7 Plus to
another person or line on my account or
sub-account, do my monthly credits
follow?
If I do not submit my trade in request with
my iPhone 7/7+ order in retail or .COM
when do I submit my trade in request?
If I submit my trade in request online am I
required to Sign into my Account or can I
use the Guest path?
If I purchase my new iPhone 7/7+ in Care,
Telesales or Indirect Local Agents & Big 6
how do I redeem for the promo value?
What happens if I did not submit my trade
in request with my order (.COM & Retail)
and submit my trade prior to receiving and
activating my new device?
I am used to seeing my full trade in value
when I submit my trade in retail
and .COM, what will I see for this
promotion?
What happens if there is a delay in
shipping? Will this impact when credits
are processed?
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You will lose all the promotion credits.
You will be entitled to the market value of
the device you traded in. If the monthly
credits you received are less than the
market value of your trade then you will
receive the difference as an OCC in 1-2
bill cycles.
Yes, you will lose all the remaining
promotion credits. You will be entitled to
the market value of the device you traded
in. If the monthly credits you received are
less than the market value of your trade
then you will receive the difference as an
OCC in 1-2 bill cycles.
Yes, if you transfer to another person or
line on your account or sub-account, the
credits will follow.
You must submit your trade in request
after you receive and activate the new
iPhone 7/7+ by visiting your local VZW
retail store or the Online Device Trade in
program and perform a standalone trade
in the logged in state.
In order to be eligible for the promotion
all .COM trades must utilize the Sign into
your account path. If you select the
Guest path you will not receive the promo
value. Customer will receive the organic
trade in value through a gift card / account
credit.
After your iPhone 7/7+ is activated then
submit your standalone trade in request
via a VZW retail store or via the Online
Trade In program. All online trades
require you to sign into your account.
You will not be eligible for the offer. If you
did not submit your trade with your order
then you must wait till after the new
iPhone is activated before submitting your
trade in request.
You will see the promotional value divided
over 24 months, with the first credit
received in month 3 (e.g., $450/24 =
$18.75/month for 24 month)
Credits will apply based on activation and
device receipt. If past the 3 months, initial
credit will be consolidated and remaining
credits will follow over the course of the
loan.
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iPhone 7 / 7 Plus Trade-In Promotion Indirect
If I submit my trade in .COM how am I
alerted as to when my credits will apply?
What is the deadline to submit my trade in
request?
What happens if I return and exchange my
iPhone 7/7+?
Are employees eligible for this offer?
If I want to upgrade my current Annual
Upgrade device or participate in Early
Device Payment, can I take advantage of
this promotion?
How will simplified upgrade transactions
impact this type of credit?
If a store processes a DOA or refund
exchange, the system cancels the first
loan and creates a new loan ID. Does the
promotional trade credit automatically
transfer?
Does the traded in phone have to be
active on the account?
Is there a plan requirement (new plan,
legacy, etc.)?
Can a customer with the ME Line DPP
Line Access discount also qualify for the
Trade in Promotion?
Does it stack with the $100 SMB BIC?
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You will receive trade in email
confirmations throughout the process.
Also you can use the check status feature
(Https://www.verizonwireless.com/device-
status/) to track the status of your trade in
submission.
You must purchase during the promo
period. You will have until 12/31/16 to
submit your trade in request.
If you return and exchange for another
iPhone 7 then the credits will follow.
If you return and exchange for an Android
device (promo device) then you will
receive the promo value for that device.
You will lose the monthly credits
If you return and exchange for an Android
or iPhone (non-promo) then standard BAU
refund/exchange rules will follow and you
will lose the promo value.
Once the iPhone 7/7+ is available for
employees to purchase then they will be
eligible for the offer.
You are not eligible for this promotion.
You must return your device to satisfy
your Device Payment Agreement.
(Installment/Device Mismatch) If the loan
associated with the trade in promo is the
one upgraded (loan ends, new loan begins
annual upgrade), they would lose the
credit. If the original line had the credit and
the loan and the loan moved and that line
upgraded but the loan was still billing on
another line, the promo credit would
continue.
The promotion trade credit does transfer.
No, the traded device does not have to be
activated on the account.
The promo requirement is Device
Payment only, 2-year is not eligible.
Yes, as long as the customer remains in a
DPP agreement and meets the
requirements of both offers.
Yes this stacks with the $100 SMB BIC.
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iPhone 7 / 7 Plus Trade-In Promotion Indirect
Is the promo based on order date or
activation date?
Does the customer have to pay off the
traded in device before the new device is
activated or before it is ordered or before it
is traded in?
If they lose the device and activate some
other device will they still get the trailing
credit?
If the customer loses their phone and
cancels device payment, will the customer
get trailing credits?
If the customer loses their phone and
continues to pay the device payment
monthly payments, will the customer
continue to get their credits?
If I replace my device through CLNR or
Asurion will I continue to receive my
credit?
What's the process for BE customers with
a MyBiz account that go through Agents?
If the customer is buying the iPhone 7 and
trading in an iPhone 6, 6 Plus, 6s, 6s Plus,
5, 5c, 5s or SE, can they take advantage
of the $650 Switcher promotion in addition
to the iPhone 7 trade-in?
If the customer is buying the iPhone 7 and
trading in an Android device in one of the
tiers (100 200 300), can they take
advantage of the $650 Switcher promotion
in addition to the iPhone 7 trade-in?
See Also
Indirect POD - English
Indirect POD - Spanish
Trade In Matrix
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The customer must submit their trade in
request online after they receive and
activate the new iPhone. The purchase
must happen during the promo period.
The deadline to submit the trade is
12/31/16.
Customer cannot trade in device until its
free of DPP. They can order device and
trade in device once its paid off but they
must meet all expiration dates
The customer will lose the credits. All
trailing credits will stop.
The customer will lose the credits. All
trailing credits will stop.
The credits will continue
The credits will continue
BE customers with MyBiz continue to
follow the current escalation process listed
above - Process trade with market value
trade logged out and then give the
account manager the submission ID. The
IAM should follow the escalation process
above.
Yes. They are eligible for the trade and the
$650 Switcher Offer.
Yes.
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distribution of this material is not permitted to any unauthorized persons or third parties except by written agreement. 2016 Verizon
Wireless

OST PageID 203639

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