CATERINGzwTHEORY

WARM P & Accommodation: services and facilites

1 Match these Services and facilities vary a lot depending on the type of accommodation you opt for.
expressions with When you book a room at a hotel you choose between: bed and breakfast, when you
their definitions. have a room for the night and a meal the next morning; half board, when you get
1 bed and breakfast and dinner; full board when you eat all your meis at the hotel.
breakfast In addition to this, most hotels, guest houses and B&Bs provide a TV, a desk and a
2 half board hospitality tray in your room, which has things to make hot drinks.They also offer a
3 full board housekeeping service, so staff clean your room and en suite bathroom and change your
bedding and towels every day. Most luxury hotels also offer a complimentary wi-fi
a CU when you eat internet service, satellite TV, a hairdryer, an iron, toiletries, a safe in your room and early
two meis in a morning wake-up calis. At an
hotel extra cost, you can consume soft
b when you eat drinks and alcoholic beverages
all your meis n from the room's minibar, order
a hotel room service from reception, as
c 1_H a room for the well as making use of services
night and a meal such as laundry, valet parking
the next morning and tourist services.
Nowadays, hotels at the
high end of the market
often have spa and
fitness facilities,
swimming pools,
conference rooms, as
well as restaurants and
bars for guests to use.
INE WORKSHEET

V*
fc 2: Read the text and decide if these sentences are true (T) or false (F).
a*
C_3
1 Services and facilities are the same n all types of accommodation.
2 A hospitality tray provides you with things to make hot drinks in your room.
3 The housekeeping service is only available in luxury hotels. n p
4 In economy hotels you have to change your own bedding and towels. n '[:]
5 All hotels have satellite TV in the bedrooms. D D
6 You don't have to pay for an early morning wake-up cali in luxury hotels.
7 You have to pay for drinks you consume from the minibar.
8 Most hotels have spa and fitness facilities nowadays.

"S Read the text again and find the words for the definitions below.
1 joined to a bedroom en suite
2 something you do not pay for
3 a service of washing and ironing clothes
4 food and drink delivered to your room
5 a service which parks your car for you
6 a telephone cali you can receive to wake you up
7 without wires
8 a room cleaning service

 The Word of Hospitality 1 EJODULE 1

VOC ABUL ARY ^'>w/^//////////x///////^//xyx/r///rx/rx/x

4 Match these words with their pictures.

_
hospitality tray * desk * hairdryer * iron toiletries safe * bedding towcls El

towels

LiSTENlNG
5 ^1.03 Listen to the conversation between a guest and the receptionist. Put a tick (/) near the objects
that are present and a cross (X) near the ones that are not present in the room.
1 towels 4 ron 6 desk
2 toiletries 5 hairdryer 7 bedding
3 safe

6 ^1-04 j2) Listen to a guest checking in at the hotel reception. Fill in the missing information.

HOTEL INTERCONTINENTAL- PARS

Smame: _ First ame:
Address:
City: Country: Post Code:
Telephone: Mobile:
Email:

Type of room: [c/e/ete as appropriate~] single room / double room single occupancy /
double room with bath / shower / bath & shower
Type of board: [cte/ete as appropriate~\l board / half board / B&B
Arrival Date: _ Departure Date: _ _ Total: nights

I authorise the Paris Intercontinental Hotel to charge my credit card with the full amount due.
Credit Card type: Signature: _ Z.g< Vg/W.5 _ Room number:

SPEAKiNG
7 Work in pairs. Role play the conversation between the hotel receptionist and the customer and complete
the hotel registration form with your partner's information.
A Good morning, SirIMadam. Can I help you?
B Yes, Fd like to check in, picase.