FEATURES INTERACTIVE eBILLING

AT A GLANCE
SOLUTION DRIVES
GENERATE REVENUE PROFITABLE CUSTOMER
Targeted marketing to sell
additional services
Ad click-through rates up
RELATIONSHIPS
to 20%
Sell advertising space in
With ACI eBill, you get a fully integrated platform
the bill for end-to-end customer communication lifecycle
management. Part of ACIs UP Bill Payment solutions,
CONVENIENT eBILLING
Mobile, web, email, call electronic bill presentment delivers targeted marketing
center and print bill delivery messages, cuts document delivery cost by 50% and
channels
reduces customer service calls by up to 10%.
Video and audio embedded
in the eBill
Billing FAQ, bill history,
payment information and MAKE YOUR BILL LOOK GREAT ANYTIME, ANYWHERE
other content linked within
the eBill
Full-color print and mail bill
presentment

SAVE COSTS
Decreases customer service
calls by 10%
Lowers document delivery
cost by 50%
Easily integrates into
customers current
technology

FULLY INTEGRATED
Master data manager,
document composition and
preference management on THE MARKET CHALLENGE
a single platform with billing
and payment As organizations try to engage in meaningful customer communications,
they have the weight of the world on their shoulders. Consumers now
Complete integration of
ACH, debit card and credit expect video and audio interactions across multiple channels. Legacy
card payments systems lock up consumer data and routine communication changes
Detailed reporting and data require an IT project.
warehousing
 These challenges stem from organizations purchasing customer
communication technology the wrong way. Historically many
PREVIOUS BILL
organizations bought separate software for each aspect and tried to
integrate them over time. Now organizations are changing their tune
and adopting a single system for customer communications lifecycle
management.

MARKET ADDITIONAL SERVICES

Expanding customer relationships is ideal when they are reviewing
their bill

ACI delivers targeted messages based on your business rules

Offer discounts or sign up new customers for different services in real

time

NEW ACI eBILL REDUCE CUSTOMER SERVICE CALLS UP

TO 10%
Billing questions to call centers account for significant costs

Using interactive content on their bill, eBill customers can answer their
own questions and reduce customer service calls by up to 10%

Now, eBill includes hyperlinks for customers to easily find answers

CUT BILL PRESENTMENT COSTS BY 50%

Many customers no longer want or need a paper bill

Offers rich video content, mobile access and access to past statements

Includes text message and email bill-due reminders when combined

with ACI Notification Services

All customers have access to eBills whether or not they choose to turn
off paper which leads to much higher paper suppression rates

INCREASE CUSTOMER SATISFACTION

Turn the most frequent customer contact the bill into a powerful
tool to build a stronger relationship with consumers

Omni-optimized for all devices, customers can pay from any device
wherever, whenever and however they want

2
 Customers enjoy responsive communication with easy access to
answers
PREVIOUS BILL
Include videos in eBills to strengthen communication and provide
valuable information or promotions

GENERATE ADVERTISING REVENUE

Earn additional revenue from complementary business partners paying
for the promotion of their products

Each view of the eBill creates advertising impression revenue

Every click on the offer generates click-through fees

When customers purchase a new product, additional income generates

Offer advertisers a targeted, highly engaged customer interaction

NEW ACI eBILL REQUIRES LITTLE IT SUPPORT

Requires a light IT footprint to deploy and support

Implementation only takes 60-90 days

Delivers a nimble operation post deployment, enabling changes to bill

design in days, not weeks

Turns inconsistent data from multiple disparate sources into a single

source of consistent information to distribute across all channels

Can intake data from print files, XML, EDI, CRM, click stream, Acxiom
and other third-party sources

Outputs to print, web, call center, email, mobile and XML

SIMPLE PRINT AND MAIL PROCESSING

Streamlines document management with a single contract for print and
electronic communication delivery

Print and mail service includes U.S. Postal Service delivery of static
printed pages, remittance stubs, return envelopes, bar codes and OCR
scan lines

Add QR codes and links to sign up for eBill on the paper bill

3
 BOOST SALES WITH TARGETED OFFERS

4
 DELIVER AUDIO AND VIDEO MESSAGES RIGHT IN THE eBILL

Back Return to Cover Next Save Print Chat Email Update Info

Your Services: Cable Internet Voice Home

Account Number Billing Date Due by
2226646974321 05/26/12 06/10/12
Total Amount Due $191.94
What is this?
Page 1 of 7
Contact us: 561-655-3842 Make a Payment See Past Statements Billing Support Deals
GEORGE JONES
For Service at:
123 SECOND STREET
JAMESTOWN, PA 170271040
News from Blue Stream
On June 1, 2012, The Mtn. (channel 786) will
be discontinued by its provider and be removed
from Blue Stream's channel lineup (where carried).
For questions, please call 1-800-BSTREAM.
Moving? We make it easy to stay connected to
your Blue Stream TV, Internet, and home phone.
Schedule a professional installation with a
2-hour appointment window or you can have a
self-install kit sent to your new home. For more
information, call our Move Specialists at
1-855-BSTREAM or click here!
More News

Monthly Statement Summary

Previous Balance $316.69
Credit Card Payment - 05/26/12 -$316.69
New Charges - See Below $191.94

Total Amount Due $191.94

Payment Due by 06/10/12
View Detail Click to Pay

New Charges Summary Prorated Charges

Blue Stream TV Partial Month: 12 days $106.85
$106.85 Services that were added or changed during your billing cycle are
highlighted in color above.
Blue Stream Internet $72.95
The dates for your current billing cycle are shown in dark bold below.
Taxes, Surcharges & Fees $12.14 The dates for your prior billing cycle are shown in light bold below.
The colored dates below indicate the days for which a partial
Total New Charges month of service was charged towards this statement.
Questions? June 2012 July 2012
Su Mo Tu We Th Fr Sa Su Mo Tu We Th Fr Sa
27 28 29 30 31 1 2 1 2 3 4 5 6 7
3 4 5 6 7 8 9 8 9 10 11 12 13 14
You saved at least $9.96 this month with your
10 11 12 13 14 15 16 15 16 17 18 19 20 21
Blue Stream services!
17 18 19 20 21 22 23 22 23 24 25 26 27 28
24 25 26 27 28 29 30 29 30 31 1 2 3 4

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2014 Blue Stream PRIVACY STATEMENT ACCEPTABLE USE POLICY TERMS OF SERVICE STATEMENT FEEDBACK

5
 eBill is one of many different services in UP Bill Payment solutions
a comprehensive integrated platform proven to raise customer
satisfaction 25%.

UP BILL PAYMENT SOLUTIONS TRANSFORM THE ENTIRE

PAYMENTS EXPERIENCE

ACI Worldwide, the Universal

Payments (UP) company, powers
electronic payments for more
than 5,100 organizations around
the world. More than 1,000 of the
largest financial institutions and
intermediaries, as well as thousands
of global merchants, rely on ACI
to execute $14 trillion each day
in payments and securities. In
addition, myriad organizations
utilize our electronic bill
presentment and payment services.
Through our comprehensive suite of
software and SaaS-based solutions,
we deliver real-time, any-to-any
payment capabilities and enable the
industrys most complete omni-
channel payments experience.

LEARN MORE HIGHER CONSUMER USAGE

RESULTING FROM ACI
WWW
WWW.ACIWORLDWIDE.COM INVESTING ITS OWN MONEY
AND EXPERTISE IN CLIENT
@ACI_WORLDWIDE
CONSUMER MARKETING
PROGRAMS
Americas +1 866 606 3000
Asia Pacific +65 6334 4843
Europe, Middle East, Africa +44 (0) 1923 816393
Copyright ACI Worldwide, Inc. 2017
ACI, ACI Payment Systems, the ACI logo, ACI
Universal Payments, UP, the UP logo, ReD,
PAY.ON and all ACI product names are trademarks
or registered trademarks of ACI Worldwide, Inc.,
or one of its subsidiaries, in the United States,
other countries or both. Other parties trademarks
referenced are the property of their respective
owners.
AFL6141 01-17
ACI does more than power electronic payments we empower your
business success.

Watch a one-minute video of how new eBilling solutions win customer

loyalty visit www.aciworldwide.com/ebill