Process Inputs Criteria and Resources Outputs Risks Measures and
Methods Performance Indicators 1. Research Identify internal Conference Quality objectives In a rush to Internal audit Planning Results of issues room Understanding finish results Responsib brainstorming Identify external Flipcharts context of Inadequate Revenue ility: Customer issues Top organization research growth CEO list Interview interested management Strategic plan Net income Regulatory parties leadership Understanding growth list Identify risks and Time Interested parties Historical opportunities QMS scope performance Plan of changes Strategic planning Develop quality objectives Determine planning for Objectives
2. Sales Pricing Provide ERP software Customer orders Missing Revenue
Responsib schedules specifications CRM software Clearly defined sales growth ility: Customer Prepare quotes Travel budget requirements forecast Net income VP of Needs Answer customer Marketing growth sales inquiries support Competitors Take orders Late orders Review orders Teleconferencin Customer Send to scheduling g complaints Company website 3. Customer Prioritize orders ERP software Manufacturing Downtime Percentage of Schedulin orders Maintain stock Master plant schedule on-time g levels layout Unbalanced delivery Responsib Manufacturing Combine jobs in Process schedule to customer ility: capacity order to standards Rush VP of Feedback maximize efficiency orders Manufacturing operations from all Publish efficiency functions manufacturing schedule Amend schedule
Sample Process Matrix Contd
Process Inputs Criteria and Resources Outputs Risks Measures and Methods Performance Indicators 4. Qualify suppliers ERP software Purchased Cost Percentage of Purchasin Requirements Monitor supplier Conference product increases on time g from all performance room Data on supplier Supplier delivery Responsib functions Process purchase Internet for performance disruptions Net income ility: Pricing orders supplier Inadequate growth Director of information Maintain approved research supplier supply Historical supplier list Approved capabilities chain supplier Improve supplier supplier In-transit performance performance list damage 5. Production Stamping Stamping Final product Equipment Percentage of Manufactu schedule Finishing press Test data downtime ontime ring Product Assembly Dies delivery Responsib specifications Inspect and test Grinders Nonconformi ility: Purchased Forklift ng Manufacturing VP of supplies and QC Lab product efficiency operations materials Injuries No lost-time Scrap accidents material Net income Waste growth Missing nonconformit ies during inspect 6. Training Competency Assist in Training room Increased Internal audit and requirements determining Projector skills, Competency results developm Gaps in competency LMS software knowledge, not ent personal requirements Budget for and achieved Responsib competency Provide training food and understanding Too busy to ility: Training Evaluate snacks More train Director of checklists effectiveness Top effectiveness New skills supply Develop new management Records of not chain training leadersh training included in Administer OJT training program Administer new employee orientation Maintain records