Professional Documents
Culture Documents
> They will call you in groups of 5-10 candidates and you need to be confident and good
enough to clear this round.
> You will get chance to speak about yourself, this is your time. You will not get second
chance. Practice, Practice, Practice. If you think you are not good in communication.
> BSOD, Black screen error, Windows version, Office version, LAN,
> How will you fix your computer when internet is not working.
> What is safe mode and how to perform safe mode.
> Clean boot - How to perform clean boot?
> What is cache memory
> RAM and ROM
> How to format your system?
>What will you do , if your system's mouse or keyboard will not work?
> What is WWW?
> What is taskbar, address bar.
> Difference between Windows 8, 8.1, 10.
> What is Operating System.
>Full form: URL, IP, MODEM, WWW, HTTP, HTTPS
> How to format Windows operating system?
And if they will ask you why you want to join this company, you have good
aggregate.
>Tell them you want to start your career and as you are good in technical you want to
join this company.
Or if you have any genuine reason then please go ahead and tell them. Be confident.
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Note: Write the Referral ID -'101100469' and 'Rohit Agrawal' on top of your
resume.
Role Details
Be responsible for queue monitoring and acknowledging tickets.
Assigning tickets to next level of engineers as per the category of tickets
Servicedesk, Server monitoring, Network monitoring, Troubleshooting
server issues & network issues.
Incident management and client handling skills.
Support on call, ready to work in any shift as per the project need .
Basic application support knowledge
Excellent written and oral communication
Ability to work independently, be adaptable to change and varied working
hours
Ready for 24/7 support, rotational shifts
Ability to take quick decisions, like when to escalate a ticket to next level
Ability to comprehend the issue and act with swiftness
Individual must be flexible to work for extended hours, if required.
Soft Skills
High Integrity
Problem solving skills and learning attitude
Excellent communication skills
Confident & Energetic
Team player
Process oriented