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Fourgen Information Systems (Pvt) Ltd.

Fourgen Information System


ERP | SMS | POS | S & D

Fourgen Information Systems (Pvt) Ltd.

COMPANY CORPORATE PROFILE


Fourgen Information Systems (Pvt) Ltd. Fourgen Information System
ERP | SMS | POS | S & D

INTRODUCTION To
Fourgen Information Systems (Pvt) Ltd.
FOURGEN is a Private Limited
company
Core expertise area in software
Established in 1998
Platforms utilized
solutions
Founded By: Mr. Ghulam Oracle
Mohiuddin Sales & Distribution Management .NET Platforms

Partnered By: Mr. Ather Sultan Field Force Management

Shariah Compliance Company Sugar Manufacturing

Expertise In Customized Software Management, etc.

Development SMS Based Solutions

Rich In Experience Working With Accounts / GL Management

Multinational & Nationally Point of Sales Management


Acclaimed Clients HR/Payroll Management, etc.
Fourgen Information Systems (Pvt) Ltd. Fourgen Information System
ERP | SMS | POS | S & D

Our Offices
Islamabad
Faislabad
Head Office

Branch Offices Lahore


Multan

Sukkar

Karachi
Fourgen Information Systems (Pvt) Ltd. Fourgen Information System
ERP | SMS | POS | S & D

Fourgen Information Systems (Pvt) Ltd.


is a member of
Fourgen Information Systems (Pvt) Ltd. Fourgen Information System
ERP | SMS | POS | S & D

Fourgens Success ROADMAP

2016
2008 2009 2010 2011 2013 2014 2015
2012
Fourgen Information Systems (Pvt) Ltd. Fourgen Information System
ERP | SMS | POS | S & D

Fourgens Clients by Business


FMCG Distributors Pharmaceuticals Retail Outlet/Mart
Habitt
National Foods Burque Corporation Macter International Chase up Shopping City
KOLSON IBL Health Care Pvt Ltd SEARLE Pakistan Sanaulla Big store
ULKER Vikor Enterprises Sanofi Aventis Green valley
EBM Pioneer Distributor FARIDS
LU Galaxy International J.B Saeed home &
hardware
Kiwi MPD/BPD/NPD
GRAND wholesale
Glint Salimco Ltd Chase Clifton
NESTLE Pakistan Shan Marketing Chase Clifton
MAYFAIR Chase SMR
Restaurants/
IFFCO International Varsato
Food Chains
Unilever Global Hospitals Wall mart
RED BULL Dunkin Donuts Poultry
Mitchells Cha Cha Ji Naveed Clinic
Chips Factory (Optp) China Grill National Medical MegaBird Enterprise
JOJO Solen Istanbul Centre Mega Poultry Company
Rupali Foods Optp Mamji Hospital Pearl Chicks
Pearl Confectionery Snack Attack Parklane Hospital
Del Frio Patel Hospital
Bella Vita
Telecom TAO
United King
PTCL
Hakka Chine
La Farine Bakers
Fourgen Information Systems (Pvt) Ltd. Fourgen Information System
ERP | SMS | POS | S & D

Fourgens Clients by Business

Professional Sugar
School Manufacturing
Studios

International Studio REFLECTIONS Ranipur Sugar Mills Ltd.


The Crew Films Matiari Sugar Mills Ltd.
Rental Nine Point 8 Khairpur Sugar Mills Ltd.

Milk Printing &


Automobiles
Distribution Packaging
Tecno Pack Atfarco (Pvt) Ltd. Metatex Pvt Ltd.

Pesticides &
Fertilizers

UDPL
Fourgen Information Systems (Pvt) Ltd. Fourgen Information System
ERP | SMS | POS | S & D

Our Strength Is Our National Level Presence,


Sales & Distribution Sites Implementation
& Support
Fourgen Information Systems (Pvt) Ltd. Fourgen Information System
ERP | SMS | POS | S & D

Implementations & Support Experiences


Total
700
600
500
400 5
656
300
200 150
10460 48 47 82
100 37 20 4 2 35 3 16 9 10 11
0 13

Total
Fourgen Information Systems (Pvt) Ltd. Fourgen Information System
ERP | SMS | POS | S & D

IT Support Structure & Service Levels


Post Go Live.
Fourgen Information Systems (Pvt) Ltd. Fourgen Information System
ERP | SMS | POS | S & D

Fourgens Help Desk


Model
Fourgen Information Systems (Pvt) Ltd. Fourgen Information System
ERP | SMS | POS | S & D

Benefits of Help Desk System


Easy logging of complaints
Ticket issuance for every complaint
Instant ticket status
Ticket history
Daily/weekly/monthly/yearly reports
Tickets open
Ticket closed
Severity Levels (P1, P2, P3, etc.)
SLA Met/Breached
Etc.
Fourgen Information Systems (Pvt) Ltd. Fourgen Information System
ERP | SMS | POS | S & D

Support Structure & Support Level

Level 1 Support Level 2 Support Level 3 Support

Complaint Support Provided By


Support Engineer On
Logging on Support Provided On Client Site
HELP DESK via Support Provided On
Phone By Supervisor
Phone by Support
Email Engineer
Support Provided By
Phone Supervisor on Client
Site
Online Support Provided
By Engineer/Supervisor
Remotely
Fourgen Information Systems (Pvt) Ltd. Fourgen Information System
ERP | SMS | POS | S & D

Documentation Methodology,
Change Management Approach,
Training Methodology for
IT & END User.
Fourgen Information Systems (Pvt) Ltd. Fourgen Information System
ERP | SMS | POS | S & D

Change Management
FOURGENs IT Support agreement includes new development in
general, securing the clients software for unlimited future updates.
FOURGEN welcomes and accommodates positive improvement in its
software always

Release Management
Releases/Patches will updated at all locations online

Training
Thorough training will be given to IT team at HO and KPO, other staff at
distributor
Fourgen Information Systems (Pvt) Ltd. Fourgen Information System
ERP | SMS | POS | S & D

Our Support & Implementation Network by Cities


Pakistan
(Support: Phone, SMS, Personal Visit,
TeamViewer, Email, MSN)

Sindh Punjab Balochistan Khyber Pakhtonkhwa

Karachi Lahore Quetta Peshawar

Hyderabad Gujranwala Loralai Abbotabad

Mirpurkhas Sialkot Sambli

Nawabshah Rawalpindi Dera Allah yar

Sukkur Rahim Yar Khan

Ranipur Sahiwal

Matiari Okara

Khairpur Multan

Jehlum

Sheikhupura

Islamabad

Faisalabad

Sargodha

Wah Cantt
Fourgen Information Systems (Pvt) Ltd. Fourgen Information System
ERP | SMS | POS | S & D

Global Support Experience

Global Support
(Online Support: TeamViewer, Email, MSN,
Phone)

Kenya Nigeria Support Can Be Provided To All


South Africa Ghana
Countries of The World
Fourgen Information Systems (Pvt) Ltd. Fourgen Information System
ERP | SMS | POS | S & D

Fourgen Team
Director Director
Marketing Operations

Manager Accounts Manager Infrastructure Team Leader Team Leader


HR Manager Team Leader
Sales & Manager Customer Manager Oracle .Net
LHR & ISB
Support
AM HR Accounts Hardware & Network SW .Net
Support Supervisors
Marketing Executives Executive Support Support Supervisor Developers Developers
Executive Engineers
Marketing Network Support Web
Executives Projects Engineer Engineers Developer
Coordinator
Graphics
HW Engineer
Designer
Fourgen Information Systems (Pvt) Ltd. Fourgen Information System
ERP | SMS | POS | S & D

JazakAllah Khair!

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