EXAMINATION PAPER

FACULTY : HOSPATILITY MANAGEMENT

COURSE : BACHEOLAR IN HOSPITALITY MANAGEMENT (BHM)

YEAR/ SEMESTER : FIRST YEAR / FIRST SEMESTER

MODULE TITLE : HOUSE KEEPING OPERATIONS

CODE : BHM 6011

DATE :

TIME ALLOWED : 3 HOURS

START : 12:00 NOON FINISH : 3:00 PM

Instruction to candidates
1. This question paper has THREE (3) Section

2. Answer ALL questions in Section A, MCQ.

3. Answer 5 questions in Section B, MSAQ

4. Answer 2 questions in Section C, MEQ

5. No scripts or answer sheets are to be taken out of the Examination Hall.

6. For Section A, answer in the OMR form provided.

Do not open this question paper until instructed

 Multiple Choice Questions (30x1= 30)

1. Particular inventory item that must be in the hand support daily work is:
a. Part stock b. Par stock c. Liner d. Uniform

2. The provision of cleaning, comfortable, safe and hygienic means:

a. Hospitality b. Housekeeping
b. Sanitation c. Cleaning of room
3. A room attached with roof facing towards sky view is:
a. Pent house b. Lanai
b. Cabana d. All of above

4. Spring cleaning is done in:

a. Daily basic b. Weekly basic
b. Periodic basic d. All of above

5. Alkali is a type of:

a. Stain removal agent b. Cleaning agent
c. Washing agent d. None of above

6. Head of housekeeping department is known as:

a. Housekeeping manager b. Executive manager
c. Executive housekeeper d. Executive house head

7. NC stands for:

a. Not check out b. Not cleaned

c. Not cool d. All of above

8. Room with a common wall individual door is:

a. Adjacent b. Adjoining

c. Connecting d. Sico

9. OC refers to:

a. On change b. Occupied

c. Occupied clean d. None of above

10. Metal polishing is done in:

a. Daily task b. Weekly task

c. Annual c. Periodic task

11. Lost and found section is very closed to:

 a. Laundry b. Store room

c. Control desk d. Floor pantry

12. GRA belongs to:

a. Front office b. Housekeeping

c. Food production d. Food & Beverage service

13. . is the service to the guest for convenience and comfortable

without extra cost:

a. Attraction b. Accessibilities

c. Accommodation d. Amenities

14. HWC refers to:

a. Hot water connection b. Handle with care

c. House work connection d. All of above

15. Which is not an attraction of housekeeping personnel?

a. Grooming b. Honest

c. Over confident d. Physically fit

16. A room near by swimming pool is:

a. Pool side b. Lanai

c. Cabana d. Pent house

17. Discrepancy report is reconcile in between:

a. Housekeeping and F&B service

b. Housekeeping and F/O

c. Housekeeping and engineering department

d. All of above

18. Cleaning is carried out for:

a. Hygienic
b. Safe
 c. Comfortable and eye appeal d.
All of above

19. A metal rack or file pocket designed to hold room rack slips arranged
by room number:

a. Room/ Whitney rack b. Room status

c. Occupancy chart d. Maid chart

20. V/R refers to:

a. Vacant and ready

b. Vacant refuse

c. Vacant for reserve d. All

of above

21. Turndown service is given to:

a. Occupied room b. Departure room

c. Double locked room d. Under

repairing room

22. Room maid is known as:

a. Clock room attendant b. Room

service attendant

c .Chamber maid d. All of

above

23. Maid chart is used for:

a. Storing room b. Room

supplies

c. Cleaning equipment d. All of

above

24. OCC refers to:

a. Occupied room b. Over com room

c. Out of order room d. None of

above

25. 'Brasso' is:

 a. Cleaning agent b. Working agent

c. Bathroom supply d. Room supply

26. Florist is responsible for:

a. Floor cleaning b. Flower decoration

c. Room service d. All of above

27. Plax is donated for:

a. No of cover b. No of table

c. No of person d. No of bed sheet

28. Lost and found secures:

a. Damage property b. Lost and found hotel

c. Lost and found property of guest d. All of above

29. Nerve centre of housekeeping department:

a. Executive office b. Horticulture

c. Desk control room d. Store room

30. CIP refers to:

a. Commercially important person

b. Client inclusive person

c. Commercially important pax

d. All of above

SECTION-B

Short answer question

Answer any five(5) questions.

(5*6=30)

1. Explain the function of housekeeping department. CHAPTER 1

2. What do you mean by paying system? Discuss paying method used in hotels.
CHAPTER 4

3. Explain the duties and responsibilities of control desk supervisor. CHAPTER 4

4. Explain the principle of cleaning. CHAPTER 5

5. Why control desk is known as the nerve centre of housekeeping? CHAPTER 4

6. What types of attributes are absolutely essential for housekeeping personnel?

CHAPTER 2

7. What do you understand by 'key control'? What are the control steps to be taken
while handling guest room key? CHAPTER 2

SECTION-C

LONG ANSWER QUESTION

Attempt any two(2) question out of three

(2*20=40)

1. Sketch an organization chart of a housekeeping department of a large hotel and

explain about co-ordination with other department. CHAPTER 1

2. As an executive housekeeper, what point would you emphasize for maximum guest
satisfaction and subordinates? CHAPTER 2

3. Sketch a layout of housekeeping department and explain the function of each

sections which belongs to housekeeping department. CHAPTER 1

BEST OF LUCK!!!!!!!