DATA SHEET

Microsoft Operations Framework (Version 4.0)

Foundation Workshop
This 3 Day Microsoft Operations Framework (MOF) Foundations (Level-
200) Workshop is designed for the IT organisation that wants to achieve greater
availability, reliability, and security in their mission-critical IT services. The
workshop demonstrates how MOF presents practical guidance for establishing,
maintaining and supporting Business-aligned IT services. It encompasses the
entire IT lifecycle, and supports other popular IT service management
methodologies and frameworks. This course concludes with a review of the
rd
material on the 3 day followed by an exam to gain MOF 4.0 certification.

In todays ever-changing economy, enterprise organisations are increasingly

dependent on their IT systems, and are therefore more vulnerable to failures in
those systems. While dependable technology is necessary to meet enterprise
demands for reliable, available, and secure IT services, technology alone is not
sufficient. According to industry analysts, 70 percent of all IT budgets are spent
operating IT systems, and 80 percent of unplanned system downtime is
caused by people and process failures. It is vital that enterprises augment
technology with skilled IT staff that are using best practice IT operations
processes.

Technical Highlights:
This course may offers benefits to a variety of I.T. roles, such as:

IT Directors and CIOs

An actionable framework to streamline IT department activities, reducing
cost and improving productivity.
An outcome focused approach to managing IT organisations, driving
greater accountability and control.
A basis for improved Governance, Risk & Compliance Management that
doesnt increase management oversight or hamper productivity.

IT Managers
Relevant guidance for effective Team structures.
Practical guidance to improve IT Service quality
Actionable guidance for managing heterogeneous technology
environments.

IT Professionals
Practical activities to improve productivity
 Guidance for Microsoft technology specific management best practices.
Community to support relevant and emerging needs

Target Audience:
IT managers and/or directors charged with reducing costs and improving
availability.
IT professionals who seek to improve the operation of their systems.
IT service delivery managers responsible to the business for the
performance of a solution or system.
Microsoft Operations Framework Foundation alumni seeking to take their
MOF Foundation Exam and knowledge to the next level.

Pre-requisites:
ITIL familiarity is desirable.

Syllabus:
Day 1:
Module 1: MOF Overview
Module 2: The Manage Layer
Module 3: The Plan Phase

Day 2:
Module 4: The Deliver Phase
Module 5: The Operate Phase
Module 6: Course Summary

Day 3:
Course Review
Exam

For more information

About consulting and support
offerings from Microsoft, contact
your Microsoft Services
representative or visit
www.microsoft.com.au/services
.

2010 Microsoft Corporation. All rights reserved. This data sheet is for informational purposes only. MICROSOFT MAKES NO WARRANTIES, EXPRESS OR IMPLIED, IN THIS SUMMARY. Microsoft is
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