PROJECT REPORT

ON

PERCEPTION ABOUT EMPLOYEE WELFARE SCHEMES:

A STUDY OF EMPLOYEES AT GLAXO SMITHKLINE NABHA

SUBMITTED BY
PARAMVEER SINGH
1175178
In Partial Fulfillment of the Requirement for the Degree
OF
MASTER OF BUSINESS ADMINISTRAION
SESSION 2011-2013

Regional Institute of Management and Technology

(PUNJAB TECHNICAL UNIVERSITY, JALANDHAR)

(SESSION: 2011-2013)
 CERTIFICATE

This is to certify that the dissertation entitled, PERCEPTION ABOUT EMPLOYEE

WELFARE SCHEMES:A STUDY OF EMPLOYEES AT GLAXO SMITHKLINE
NABHA submitted for the degree of M.B.A., in the subject of Human Resource
Management of the Punjab Technical University is a bonafide research work carried out
by Paramveer Singh under my supervision and that no part of this dissertation has been
submitted for any other degree.
The assistance and help received during the course of investigation have been fully

acknowledged.

___________________
(Name of the student)

____________________
Major Advisor

2
 ACKNOWLEDGEMENT

I consider it pleasant privilege to express my heartiest gratitude and indebtedness to those who
have assisted me towards the completion of my project report. The project wouldnt have seen
the light of day without the help and guidance of many people I take an opportunity to convey
my deepest gratitude to all those individuals.

My first words of thanks go to Mr. Jagdish Rao (General Manager) for giving me the
opportunity to work on this project.

I feel highly obliged and indebted to my learned guide Mr. Bharat Kumar of HR department
GSK for not only providing all the moral and organizational support but also for inspiring
encouragement during the course of this work. Without their help it wouldnt have been possible
for me to accomplish this task in time.

I own my special regards to my parents and my elders for their blessing and good wishes.

I would like to express my deep gratitude to all the members of human recourses department for
their co-operation and support.

Last but not the least, I offer my heartiest thanks to all those whose names are not listed above
but given me timely advice and caring behavior.

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 CONTENT

PREFACE
ACKNOWLEDGEMENT
DECLARATION

CHAPTER 1 INTRODUCTION TO GSK 6

Company Profile
Mission & Vision
Objective Of GSK
Historical Background
Plant Locations

HUMAN RESOURCE MANAGEMENT 21

EMPLOYEE WELLFARE SCHEMES 22

CHAPTER 2 RESEARCH METHODOLOGY 37

Objectives of the Study
Research Design
Research Approach
Research Instrument
Collection of Data
CHAPTER 3 DATA ANALYSIS AND INTERPETATION 41
CHAPTER 4 FINDINGS & CONCLUSION 57
LIMITATIONS & SUGGESTIONS
BIBLIOGRAPHY
ANNEXURE

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PREFACE

This project report pertains to the making of a project report for MBA curriculum. The purpose of
this project is to make the students have thorough knowledge of the topics given to them. I
learned a lot from the hard work I put in to collect information regarding the same, which would
be of great use in my near future as a professional.

Justification cannot be done to whatever I have learn t within a few pages but I have still tried
my best to cover as much as possible about PERCEPTION ABOUT EMPLOYEE WELFARE
SCHEMES: A STUDY OF EMPLOYEES AT GLAXO SMITHKLINE NABHA in this report
.Being students of Post Graduate Diploma in Management, we need to be aware of the
organization internal environment.

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 CHAPTER- 1

INTRODUCTION

6
 COMPANY PROFILE

Company: GlaxoSmithKline Consumer Health Limited

Head office: Gurgaon (Haryana)

Registered Office: Nabha (Punjab)

Status: Multinational Company (originally U.K Firm)

Quality Status: AWARDED Latest Version OHSAS 18001:2007,

ISO9001:2008 & ISO14001:2004(Rajahmundry)
ISO14001 credits And SA8000 Nabha and
Sonepat certified for HACCP (Hazard Analysis
Control Point for Food Safety)

Turnover: Rs. 28,32,09.55 lakhs

Profit Before Tax: Rs. 5,40,26.13 lakhs

Export to: Bangladesh, Myanmar, Sri Lanka, Middle East

Nepal, Bhutan, Malaysia

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 INTRODUCTION TO GSK

GlaxoSmithKline Consumer Healthcare Ltd. (GSKCH) is an Indian associate of

GlaxoSmithKline plc, U.K.

GSKCH is one of the largest players in the Health Food Drinks industry in India. The company,
with its manufacturing plants located in Nabha, Rajahmundry and Sonepat, has a total workforce
of over 2700 people, each driven by a spirit of enterprise.

Its flagship product, Horlicks, is a highly respected and which is over 100 years old in India. The
company also manufactures and markets Boost, viva, Maltova, Biscuits and in addition promotes
and distributes a number of products in diverse categories including prominent brands such as
Eno, Crocin and Iodex.

GSKCH has a strong marketing and distribution network in India comprising over 1800
wholesalers and direct coverage of over 4,00,000 retail outlets.

GlaxoSmithKlines Consumer Healthcare business is based on scientific innovation. The

company has dedicated Consumer Healthcare R&D centers and takes research as seriously as
marketing excellence, offering cutting edge capability in both.

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 MISSION

Our global quest is to improve the human life by enabling the people
TO DO MORE, FEEL BETTER, AND LIVE LONGER.

People at GlaxoSmithKline Consumer Healthcare limited are dedicated ourselves to delivering

medicines and products that help million of people around the world LIVE LONGER,
HEALTHIER AND HAPPIER LIVES

VISION
To pursue solutions that fulfills the needs of customers and fuels the growth of GSK.

OBJECTIVES OF GSK

To grow a diversified global business.

To deliver more products of value.
To simplify the operating model.

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 HISTORICAL BACKGROUND

GlaxoSmithKline Consumer Healthcare Ltd. Is a pharmaceutical and healthcare company

born out of the merger of two leading international organizations SmithKline and Glaxo
Wellcome.

GlaxoSmithKline Consumer Healthcare Ltd and GSK Pharmaceuticals Ltd are the two
businesses of GSK in India of which former are headquartered at DLF Gurgaon and the latter at
Worli, Mumbai.
GSKCH is one of the largest players in the Health Food Drinks industry in India.

Its global mission is:

To improve the quality of human life by enabling people to do more, feel better and live
longer.

Its flagship product, Horlicks, is a highly respected and which is over 100 years old in India. The
company also manufactures and markets Boost, viva, Maltova, Biscuits and in addition promotes
and distributes a number of products in diverse categories including prominent brands such as
Eno, Crocin and Iodex. This year company also welcomes two new products womens Horlicks
and Actibase.

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 In the Indian market , GSKCH s journey began with Horlicks

YEAR wise DESCRIPTION

1955
In the early years, Horlicks, a milk product manufactured by Horlicks Ltd. Slough, England was
being imported, bottled and sold in India Due to changes in import policy import stopped.

1956-57
A team from the organization visited to explore the possibilities of setting up a plant with the
support of Maharaja of Nabha, His Highness PRATAP SINGH and a plant was set up at Nabha.

1958
On May 31, 1958 His Highness Pratap Singh laid the foundation stone of the Company at Nabha
and Hindustan Milk food Manufacturers Pvt. Ltd. was promoted by Horlicks Ltd.

1960
On the 24th March 1960, the factory went into production.

1969
Horlicks group disposed off their holding in India and U.K. to BEECHAM GROUP OF
INDUSTRIES. Beecham plc acquired Horlicks Limited and became the majority shareholder
in Hindustan Milk food Manufacturers Limited. Beecham plc which is multinational and owns
more than 500 companies in more than 200 countries engaged in manufacturing of Brylcream,
Hair cream, ENO fruit salt, MacLean, Toothpaste, and Pure Silvikrin etc.

11
1979
Beecham India (Pvt.) Ltd Mumbai merged with Hindustan Milk food Manufacturers Ltd. And
the name was changed to H.M.M Ltd. Beecham Group Plc.

1989
Beecham plc, UK and Smithkline, USA merged in 1989 to form SmithKline Beecham plc, with
its registered office in the UK. HMM Limited thus became part of SmithKline Beecham
Consumer Brands; one of the three sectors of SmithKline Beecham and its name was changed
to SmithKline Beecham Consumer Brands Limited.

1994
The name was changed to SmithKline Consumer Healthcare Limited to reassert the companys
promise of providing healthcare to consumers. The company decided to do away with its toiletry
products and sold its brands like Brylcream and Silvikrin to Sara Lee.
2000
The company acquired MALTOVA and VIVA brands of nutritional from Jagjit Industries Ltd.
A merger took place between SmithKline Beecham and Glaxo Wellcome and the new company
GlaxoSmithKline (GSK) was formed on 27th December,2000.

2002
Change of name took place from 23-04-2002.

2004
The Bank of Punjab has tied up with the company for facilitating finance on attractive terms to
its milk suppliers.

2005
Deutsche bank has tied up with GSK for facilitating their fund management as well as treasury
management on a centralized basis

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2006
Companys packing unit at Excise Free Zone Baddi (Himachal Pradesh) came into existence.

2007
Companys packing unit at Excise Free Zone Gauhati(Assam) came into existence

2008
Company launched Actibase and Actigrow products - Energy drinks

2009
Company launched Junior Horlicks Biscuits, Foodles from Horlicks, Horlicks Nutribar,
Horlicks Cornflake Crunchies Biscuits and Horlicks ProHeight.

2010

Our new identity, GSKCH, has been created to reflect our shared values towards
scientific research and improving people.

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 PLANT LOCATION IN INDIA

PRODUCTION STATIONS:

FOOD POWDER : NABHA, RAJAHMUNDRY, SONEPAT & HAMIRA

BISCUITS : SAHIBABAD
ENO : RAJAHMUNDRY
CROCIN : BANGALORE
IODEX : BANGALORE

PACKING STATIONS:

The company started packing Horlicks in kg and 1 kg pouches machines and installed. As the
main market for sale of Horlicks was in the South and East India, need was felt for the sale of
Horlicks in small units of the country. Therefore was opened at different places. At present
Horlicks is dispatched from Nabha in bulk quantity to the following packing stations:

Mangaldoi (Assam)
Kompally
Baddi (Himachal Pradesh)
Hamira
Bhadson

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The marketing of the company's products is done through various Regional Sales Offices
(RSO) situated at:

North (New Delhi office)

West (Mumbai office)
East (Kolkata office)
South (Chennai office)

The company has its head office in Gurgaon. Bulk-malted food manufactured in Nabha is
dispatched to different packing stations in drums for packing in units container or gusseted
pouches (GPs).

GLAXOSMITHKLINE CONSUMER HEALTHCARE LIMITED is one of the two sectors

of GlaxoSmithKline.

GLAXOSMITHKLINE PHARMACEUTICALS:

It is a one of the major players of pharmaceutical companies and has activities in all the major
markets of the world and spends a major part of its income in R&D.

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 PRODUCT PROFILE

HORLICKS
JUNIOR HORLICKS
BOOST
MOTHER HORLICKS
BISCUITS
ENO
GOPIKA GHEE (BY PRODUCT)
WOMEN HORLICKS
ACTI BASE

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 ABOUT NABHA PLANT

GSKs Nabha Plant is a huge manufacturing unit. GlaxoSmithKline Consumer Healthcare Ltd.
Is having three factories, which are at Nabha, Rajahmundry and Sonepat. The factory at Nabha
is the mother unit and product manufactured by this company fall under two categories of
consumer healthcare:

Nutritional Horlicks and its

Health Drinks variants

Gastrointestinal ENO Fruit Salts

The food powder (Horlicks & Boost) is manufactured in Nabha. The requirement of workforce
changes with change in production policy. Yet plant at present employs a workforce varying
from 150 to 2000 out of which approximately 1100 are permanent. There is a staff and
management of about 145 persons. There is a wage agreement for 3 years. The workers also
get weekly off according to Labors Act. The plant runs 365 days a year in 3 shifts daily which
work from 5:15 a.m. to 1:15 p.m., 1:15 p.m. to 9:15 p.m. & 9:15 p.m. to 5:15 a.m. The office
opens 6 days a week at 8:45 a.m.
About 7 milk collection centers were opened at a radius of about 40km around Nabha, to meet
the requirement of 10 tones of milk per day. The main purpose of opening collection centers at
village level was to get good quality of milk directly from the producer and pay them good
price, thus, raising their standard of living. Nabha and Sonepat production facility has already
been certified for HACCP (Hazard Analysis Critical Control Point for Food Safety)

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 DEPARTMENTAL OVERVIEW

The various departments in GSK Ltd. Nabha are:

OPERATIONAL
EXCELLENCE

ENVIORNMENT
HEALTH & MANUFACTURING
SAFETY

ENGINEERING

HR & A
QUALITY
ASSURANCE

FINANCE
&
I.T. WAREHOUSE
SUPPLY CHAIN
PROCUREMENT MANAGEMENT

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These are the following function of HR&A department:

TRAINING
EMPLOYEE RELATION
ATTENDANCE RECORDS AND DEVELOPMENT
WELFARE ACTIVITIES
SAFETY
SECURITY
RECRUITMENT
WAGES AND SALARIES

HR Philosophy

To ensure continued success of our organization we need to select right person for the right place
in right time.
Our recruitment and selection process at GSKCH is designed to attract applicants with
competence, experience; qualification and potential at meet the goals of organization.
We are looking for smart, intelligent and energetic with good nature and with good
communication skills and good sense of humor.

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HUMAN RESOURCES AND ADMINSTRATION DEPARTMENT

Welfare schemes of company

Introduction
The statutory welfare schemes
Statutory amenities
Non-statutory schemes
Duties of welfare officers.

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 EMPLOYEE WELFARE SCHEMES

Welfare includes anything that is done for the comfort and improvement of employees and is
provided over and above the wages. Welfare helps in keeping the morale and motivation of the
employees high so as to retain the employees for longer duration. The welfare measures need not
be in monetary terms only but in any kind/forms. Employee welfare includes monitoring of
working conditions, creation of industrial harmony through infrastructure for health, industrial
relations and insurance against disease, accident and unemployment for the worker and their
families.
Labor welfare entails all those activities of employer which are directed towards providing the
employees with certain facilities and services in addition to wages or salaries. Employee welfare
scheme organizations provided welfare facilities to their employees to keep their motivation
level high. The employee welfare scheme can be classified into two categories viz statutory and
non statutory welfare schemes. The statutory schemes are those schemes that are compulsory to
provide by an organization as compliance to the laws governing employee health and safety.
These include provisions provided in industrial act like factories act 1984. Dock workers Act
(Safety and health welfare) 1986, mines act 1962. The non statutory differ from organization to
organization and from industry to industry.

Labor welfare has the following objectives:

To provide better life and health to the workers.

To make the workers happy and satisfied basic features of labor welfare measure are as
follow:
Labor welfare includes various facilities, services and amenities provided to workers for
improving their health, efficiency , economic betterment and social status.

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 Welfare measures are in addition to regular wages and other economic benefits available
to workers due to legal provisions and collective bargaining.
Labor welfare schemes are flexible and ever-changing. New welfare measure are added
to the existing ones from tome to time.
Welfare measures may be introduce by the employers, government, employees or any
social or charitable agency.
The purpose of labor welfare is to bring about the development of the whole personality
of the workers to make a better workforce.

The very logic behind providing welfare schemes is to create efficient, healthy, loyal and
satisfied labor force the organization. The purpose of providing such facilities is to make their
work life better and also to raise their standard of living.

The important benefits of welfare measure can be summarized as follows:

They provide better physical and mental health to workers and thus promote a healthy
work environment.
Facilities like housing schemes, medical benefits, and education and recreation facilities
for workers families help in raising their standards of living. This makes workers to pay
more attention towards work and thus increase their productivity.
Employers get stable labor force by providing welfare facilities. Workers take active
interest in their jobs and work with a feeling of involvement and participation.
Employee welfare measures increase the productivity of organization and promote
healthy industrial relations thereby maintaining industrial peace.
The social evils prevalent among the labor such as substance abuse, etc are reduced to a
greater extent by the welfare policies.

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The statutory welfare schemes.

The statutory welfare scheme includes the following provisions:

1. Cleanliness.

A every factory shall be kept clean and free from effluvia arising from any drain, privy or other
nuisance, and in particular-

a) Accumulation of dirt and refuse shall be removed daily by sweeping or by any other
effective method from floors and benches of workrooms and from staircases and
passages, and disposed of in a suitable manner.
b) Disinfectant the floor of every workroom shall be cleaned at least once in every week by
washing, using, where necessary, or by some other effective method.
c) Where a floor is liable to become wet in the course of any manufacturing process to such
extent as is capable of being drained, effective means of drainage be provided and
maintained.
d) All inside walls and partitions all ceiling or tops of rooms and all walls, sides and tops of
passages and staircases shall-
Where they are painted with washable water paint, be repainted with at least once coat of
such paint at least once in every period of six months.
Where they are painted or vanished or where they have smooth impervious surfaces be
cleaned at least once in every period of fourteen months by such method as may be
prescribed.
In any other case, be kept white washed or colour washed, and the whitewashing or
colour washing shall be carried out at least once in every period of fourteen months.
All doors and windows frames and other wooden or metallic framework and shutter shall,
be kept painted or varnished and the painting or varnishing shall be carried out at least
once in every period of five years.

The dates on which the processes required by clause (d) are carried out shall be entered in
the prescribed register.

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 If, in view of the nature of the operation carried on in a factory or class or
description of factories or any part of a factory or class or description of factories
or any part of factory or class or description of factories, it is not possible for title
occupier to comply with all or any of the provisions if sub-section (1), the state
government may by order exempt such factory or class or description of factories
for any of the provision of that sub-section and specify alternative methods for
keeping the factory in a clean state.

2. Disposal of wastes and effluents.

Effective arrangements shall be made in every factory for the treatment of wastes and
effluents due to manufacturing process carried on therein, so as to render them
innocuous, and for their disposal
.
The state government may make rules prescribing the arrangements to be made under
sub-section (1) or requiring that the arrangements made in accordance with sub-section
(I) Shall be approved by such authority as may be prescribed.

3. Ventilation and temperature.

Effective and suitable provision shall be made on ever factory for securing and maintain
in every workroom-
a) A adequate ventilation by the circulation of fresh air, and
b) Such a temperature as will secure to workers therein reasonable conditions
of comfort and prevent injury to health.
Walls and roofs be a such material and so designed that such temperature shall not be
exceeded but kept as low as practicable.
Where the nature of work carried on in the factory involves, or is likely to involve to
production of excessively high temperatures, such adequate measure as are practicable

24
 shall be taken to protect the worker there from by separating the process which produces
such temperatures from the workroom, by insulting the hot parts or by other effective
means.
The state government may prescribed a standard of adequate ventilation and reasonable
temperature for any factory or class or description of factories or parts thereof and direct
that proper measuring instruments, at such places and in such position as may be
specified, shall be provided and such records, as may be prescribed, shall be maintained.

If it appears to the chief inspector that excessively high temperature in any factory can be
reduced by the adoption of suitable measure, he may, without prejudice to the rules made under
sub-section (2), serve on the occupier, an order in writing specifying the measure which, in his
opinion, should be adopted, and requiring them to be carried out before a specified date.

4. Dust and Fume

In every factory in which, by reason of the manufacturing process carried on, there is
given off any dust or fume or other impurity.
Such a nature and to such a extent as is likely to be injurious or offensive to the workers
employed therein, or any dust in substantial quantities, effective measure shall be taken to
prevent its inhalation and accumulation in any workroom, and if any exhaust appliance is
necessary for this purpose, it shall be applied as near as possible to the point of origin of
the dust, fume or other impurity, and such point shall be enclosed so far as possible.
In any factory no stationary internal combustion engine shall be operated unless the
exhaut is conducted into the open air, and no other internal combustion shall be operated
in any room unless effective measures of fumes their from as are likely to be injurious to
workers employed in the room.

5. Artificial Humidification.

In respect of all factories in which the humidity of the air is artificially increased, the
state government may make rules:-
a) Prescribing standards of humidification.

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 b) Regulating the methods used for artificially increasing the
humidity of the air.
c) Directing prescribed tests for determining the humidity of the air
to be correctly carried out and recorded.
d) Prescribed method to be adopted for securing adequate ventilation
and cooling of the air in the workrooms.

In any in which the humidity of the air is artificially increased, the water used for the
purpose shall be taken from public supply, or other source of drinking water, or shall be
effectively purified before it is to be used.
If it appears humidity which is required to be effectively purified he may serve on the
manager of the factory for increasing humidity which is required to be effectively
purified under sub-section(2) is not effectively purified he may serve on the manger of
the factory an order in writing, specifying the measure which is his opinion should be
adopted, and requiring them to be carried out before specified date.

6. Overcrowding.

No room in any factory shall be overcrowded to an extent injurious to the health of

workers employed therein.
Without prejudice to generality of sub-section(1) there shall be in every workroom of a
factory in existence of the date of the commencement of this act at least (9.9 cubic
meters) and of a factory built after the commencement of this act at least (14.2 cubic
meters) of space for every worker employed therein, and for the purpose of this sub-
section no account shall be taken of any space which is more than above the level of the
floor of the room.
If the chief inspector by order in writing so requires, there shall be posted in each
workroom of a factory a notice specifying the maximum number of workers who may, in
compliance with the provisions of this section, be employed in the room.

26
 The chief inspector may be order in writing exempt, subject to such conditions, if any, as
he may think fit to impose, any workroom from the provisions of this section, if he is satisfied
that compliance therewith in respect of the room unnecessary in the internet of the health of the
workers employed therein.

7. Lighting.

In every part of factory where worker are working of passing there shall be provided and
maintained sufficient and suitable lighting, natural or artificial, or both.
In every factory all glazed window and sky lighting used for the lighting of the
workrooms shall be kept clean on both the inner and outer surfaces and, so far as
compliance with the provision of any rules made under sub-section(3) of section 13 will
allow, free from obstruction.
In every factory effective provision shall, so far as is practicable, be made for the
prevention of
Glare, either from a source of light of by reflection from a smooth
or polished surface:
The formation of shadows to such an extent as to cause eye-strain
or the risk of accident to any worker.
o The state government may prescribe, standards of sufficient.
o Suitable lighting for factories or for any class or description of factories of for any
manufacturing process.

8. Drinking Water.

In every factory effective arrangements shall be made to provide and maintenance at

suitable points conveniently situated for all workers employed therein a sufficient supply
of wholesome drinking water.

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 All such points shall be legibly marked Drinking water in a language understood by a
majority of the workers employed in the factory, and no such point shall be situated
within ( six meter of any washing place, urinal, latrine, spittoon, open drain carrying
salvage or effluent or any other source contamination unless a shorter distance is
approved in writing by the chief inspector.
In every factory wherein more than two hundred and fifty workers are ordinarily
employed, provision shall be made for cool drinking water during hot weather by
effective means and for distribution thereof.

9. Spittoons.

In every factory there shall be provided a sufficient number of spittoons in convenient

places and they shall be maintained in a clean and hygienic condition.
The state government may make rules prescribing the type and the number of spittoons to
be provided and their location in any factory and provide for such further matters relating
to their maintenance in a clean and hygienic conditions.
No person shall spit within the premises of factory except in the spittoons provided for
the purpose and a notice containing this provision and the penalty for its violation shall
be prominently displayed at suitable places in the premises.
Whoever spits in contravention of sub-section (3) shall be punishable with fine not
exceeding five rupees.

10.Washing Facilities.

In every factory
a) Adequate and suitable facilities for washing shall be provided and maintained for the use
of the workers therein.
b) Separate and adequately screened faculties shall be provided for the use of male and
female workers.

Such facilities shall be conveniently accessible and shall be kept clean.

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 The state government may, in respect of any factory or class or description of factories or
of any manufacturing process, prescribe standards of adequate and suitable facilities for
washing.

11. Facilities for storing and drying clothes.

The state government may, in respect of any factory or class or description of factories,
make rules requiring the provision therein of suitable places for keeping clothing not
worn during working hours and for tile drying of wet clothing.

12.Facilities for sitting.

In every factory suitable arrangements for sitting shall be provided and maintained for all
workers obliged to work in a standing positions, in order that day may take advantage of
any opportunities for rest which may occur in the course of their work.
If, in the opinion of the chief inspector, the workers in any factory engaged in a particular
manufacturing process or working in a particular room are able to do their work
efficiently in a sitting position, he may, by order in writing, require a occupier of the
factory to provide before a specified date such setting arrangements as may be practicable
for all workers so engaged or working.
The state government may, by notification in the official gazette, declare that the
provisions of sub-section(1) shall not apply to any specified factory or class or
description of factories manufacturing process.

13.First-Aid appliances.

There shall in every factory be provided and maintained so as to be readily accessible

during all working hours first-aid boxes or cupboards equipped with the prescribed

29
 contents, and the number of such boxes or cupboards to be provided and maintained shall
not be less than one for every one hundred and fifty workers ordinarily employed in the
factory.
Nothing expect the prescribed content shall be kept in a first-aid box.
Each first-aid box shall be kept in the charge of a separate reasonable person who holds
the certificate in first-aid treatment recognized by the state government and who shall
always re ready available during the working hours of the factory.

14.Canteens.

The state government may make rules requiring in any specified factory wherein more
than two hundred and fifty workers are ordinary employed, a canteen shall be provided
and maintained by the occupier for the use of the workers.
Without prejudice to the generally of the foregoing power, such rules may provide for-
a) The date by which such canteen shall be provided.
b) The standards in respect of construction, accommodation, furniture and
other equipment of the canteen.
c) The foodstuff to be served therein and charges which may be made
therefore.
d) The constitution of a managing committee for the canteen and
representation of the worker in the management of the canteen.
e) The item of expenditure in the running of the canteen which are not to
borne taken into account in fixing the cost of foodstuff and which shall be
borne by the employees.
f) The delegation to the chief inspector, subject to such condition as may be
prescribed, of the power to make rules under clause (C).

15.Shelters, Rest Rooms and Lunch rooms.

In every factory wherein more than one hundred and fifty workers are ordinary
employed, adequate and suitable shelter or rest rooms and a suitable lunch room, with

30
 provision for drinking water, where workers can eat meals brought by them, shall be
provided and maintained for the use of the workers.
The shelter or rest rooms or lunch rooms to be provided under sub-section (1) shall be
sufficiently lighted and ventilated and shall be maintained in a cool and clean condition.
The state government may-
a) Prescribe the standard in respect of construction, accommodation,
furniture and other equipment of shelter, rest rooms and lunch rooms to be
provided under this section.
b) By notification in the office gazette, exempt any factory or class or
description of factories from the requirement of this section.

16.Crches.

In every factory wherein more than thirty woman workers are ordinary employed there
shall be provided and maintained a suitable room or rooms for the use of children under
the age of six years of such woman.

Such rooms shall provide adequate accommodation, shall be adequately lighted and ventilated,
shall be maintained in a clean and sanitary condition and shall be under the charge of woman
trained in the care of children and infants.

The state government may make rules-

a) Prescribing the location and the standard in respect of construction, accommodation
furniture and other equipments of rooms to be provided under this section.
b) Requiring the provision in any factory of free milk or refreshment for such children.
c) Requiring that facility shall be given in any factory for the mother of such children of
feed them at the necessary intervals.

The non-statutory schemes

Personal health care.

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Some of the companies provide the facility for extensive.

Flexi-time.
The main objective of flexi time is to provide opportunity to the employees to work with flexible
working schedules. Flexible work schedule are initiated by employee and approved by
management to meet business commitments while supporting employee personal life needs.

Employee assistant programs.

Various assistant program are arranged like external counseling service so that employee or
members of their Medicine and adoption leave.

Maternity and adoption leave.

Employee can avail the maternity or adoption leave. Paternity leave policies have also been
introduced by various companies.

Medi-claim insurance schemes.

This insurance scheme are provides adequate in coverage of employees related to hospitalization
due to illness, disease or injury or pregnancy.

Employee referral schemes.

In several companies employee referral scheme is implemented to encourage employee to refer
friends and relative for employment in the organ.

Duties of welfare officers

32
 Contribute in maintaining harmonious IR.
Information grievance of worker to the management.
Contribute in forming/change labor policies.
Interaction with workers to influence them if needed.
Factories act implementing, liaison with medical services.
Contribute towards improving productivity, efficiency.
Encourage formation of various comities.
Advice on welfare facilities to management.
Help the management in granting/regulating leaves with wages etc.
To help in creating various welfare activities.
To help the management in induction/training.
To suggest management for improvement of standard of leaving.
Encourage literacy.

Welfare activity of GSK

Sr. No: Event Month participation

1 Inauguration of MOVIE Feb, 2010 M/E/S
TIME club

33
2 Basant queen contest- ladies Feb, 2010 Ladies club member
club
3 Annual meet-ladies club April, 2010 Ladies club member
4 Picnic for kids-ladies club April, 2010 Ladies club member
5 Health week April, 2010 PW & temp workman
6 Medical camp-uppal April, 2010 Village people
7 Project AKSHAR June, 2010 For 152 workman who
where putting their thumb
impression earlier learnt
how to sign.
8 Summer camp followed by kids June, 2010 For children of M/E/S
dhamaka night
9 Trans & dental meditation August, 2010 M/E/S
workshop
10 Art of living workshop Sept, 2010 PW
11 World health week celebration Oct, 2010 PW, temp , contractor
12 Jash-e-lohri Jan, 2011 M/E/S & their families.
13 Chak de Nabha March, 2011 M/E/S & their families.
14 GSK talent hunt May,2011 M/E/S & their families.

34
 CHAPTER- 2
DESIGN OF THE STUDY

35
36
 OBJECTIVES OF THE STUDY

The current research was aimed at determining the approach regarding study on welfare schemes
implemented by GlaxoSmithKline (Nabha) and their effects on employees perception. The
research focused on the following major issues

To study various employee welfare schemes.

To know the perception of employees towards welfare schemes.
To know the perception of employees towards relationship with management.

37
 RESEARCH METHODOLOGY

MEANING OF RESEACH

Research in common manner of speaking refers to a search for knowledge. According to Redman
and Mory it is systematized effort to gain new knowledge. Some people consider research as a
movement from known to the unknown. Thus, Research is an original contribution to the already
existing stock of knowledge leading to further advancement. It is the pursuit of truth with the
help of study.

RESEARCH TECHNIQUE

The Research criteria I am following is Descriptive Research which involves fact finding in
nature. It includes survey and fact-finding enquiries of different kinds. The major purpose of
descriptive research is description of the state of affairs, as it exists at present.

DATA COLLECTION
The study is based on both Primary and Secondary data which includes

a) Primary Data

The Primary Data has been gathered through the structured questionnaire and direct personal
interviews with the managers (officials) and employees. A structural questionnaire was designed.
I have contacted some of the Employees personally.

b) Secondary Data

Secondary Data has been gathered from journals, magazines, newspapers and online material on
Welfare Schemes.

38
SAMPLING DESIGN

SAMPLING

Researcher collects needed information from various persons who are associated with this
subject. When such associated persons are in huge number researcher can get information from
all of them. Some people among associated persons are selected and information is collected
from them. These selected persons represent the whole universe and are called sample.

SAMPLING SIZE:
The total number of these selected persons is called sample size. The sample is the total of
persons. which are interviewed by researcher. In this study sample size is one hundred.

SAMPLING TECHNIQUE
In this study, the respondents were chosen through convenience and random sampling.

SCOPE OF THE STUDY

Scope of the present study is to analyze the perception among employees regarding
welfare schemes, GlaxoSmithKline, Nabha and evaluate the major problems and benefits to
the employees

STATISTICAL TOOL
Data collection through survey was analyzed with the help of simple Tabular &
graphic method that includes both bar graphs and Pie charts.

39
 CHAPTER- 3
DATA ANAYLSIS
AND
INTERPETATION

40
1. Are you satisfied with the organization and supervision of employee welfare work
provided by GSKCH? Please rate

Highly satisfied Satisfied Neutral Dissatisfied Highly Dissatisfied

2 49 42 5 2

INTERPRETATION

Out of 100 respondents 2% High satisfied with the organization and supervision, 49%
Satisfied with the organization and supervision, 42% respondent in favor of Neutral, 5%
respondent they were dissatisfied with the organization and supervision and 2%
respondent were Highly Dissatisfied.

41
2. Are you satisfied with the permission of harmonious relation and liaison work between
employees and management? Please rate

Highly satisfied Satisfied Neutral Dissatisfied High Dissatisfied

7 38 51 3 1

INTERPRETATION

7% Respondents were highly satisfied with harmonious Relation and Liaison work, 38%
respondents Satisfied, 51% with Neutral l, 3% respondents were Dissatisfied with
Harmonious Relation and Liaison work, and only 1 respondent was Highly Dissatisfied.

42
3. Satisfaction level of manager and labor with the improvement in living condition of
employees and labors?

Highly satisfied Satisfied Neutral Dissatisfied Highly Dissatisfied

12 57 30 1 0

INTERPRETATION

Out of 100 respondents, 12% respondents were satisfied with the improvement in living
conditions, 57% respondents Satisfied, 30% respondents with Neutral, and 1 respondent
was Dissatisfied with improvement in living conditions.

43
4. Opinion about work environment.

Very good Good Poor Very bad

17 75 7 1

INTERPRETATION

17% respondents said their work environment was Very Good, 75% Respondents
Satisfied with work environment, 7% respondents said their work environment condition
was Poor and only 1 respondent said their work environment was Very Bad.

5. The quality of food that is being provided in the canteen.

44
 Very Good Good Satisfactory Poor
10 74 13 3

INTERPRETATION

74% Respondents feel that quality of food was Good, 13% respondents said the quality of
food was Satisfactory, 10% respondents with Very Good and 3% respondent said that
quality of food was Poor.

6. Rates at which food is provided.

45
 Very Low Low Nominal Expensive
69 13 10 8

INTERPRETATION

Out of 100 Respondents, 69% respondents said the rate of food provided very low, 13%
response with Low rates, 10% respondents said that food rates Nominal and 8%
respondents said that the food rates Expensive.

7. The levels of facilities are provided in the rest room.

Very Good Good Satisfactory Bad

60 25 10 5

46
INTERPRETATION

60% respondents they feel that rest room facilities were very good, 25% with Good, 10%
respondents said that their rest room facilities Satisfactory, and rest of 5% respondent said that
their Rest room facilities Bad.

MEDICAL FACILITIES
8. First aid boxes Installed easily reachable to the employees.

Yes No
95 5

47
INTERPRETATION

Out of 100 respondents, 95% respondents said yes the first aid boxes installed easily
reachable to employees and rest of 5% said No.

9. Facilities during emergencies.

Very Efficient & Quick Low Effective

80 10 10

48
INTERPRETATION

In case of Facilities during emergencies 80% respondents in favor of its very Efficient
and quick service, 10% respondents with Low , and 10% respondents said effective.

TRANSPORTATION FACILITIES

10. Transport facilities are being provided by the company.

Very Low Low Nominal

49
 5 10 85

INTERPRETATION

85% respondents said that their company transport facility was Nominal, 10% with Low
and 5% respondents said that their transport facilities was very Bad.

11. The opinion about timings/schedules.

Highly satisfied Satisfied Neutral Dissatisfied Highly Dissatisfied

19 45 35 1 0

50
INTERPRETATION

45% respondents Satisfied with their timing, 35% respondents Neutral with their timings
and schedules, 19% respondents High satisfied with their Timings and schedules, only 1
respondent Dissatisfied with timings.

12. The opinion about first-aid facility.

Very Good Good Average Bad Very bad

24 50 24 2 0

51
INTERPRETATION

Out of 100 respondents, 24 respondents said that tah first aid facility was Good, 24%
respondents said that the first aid facility was Very good 24% respondents said that the
first aid facility was an Average and 2% respondents with Bad.

13. The opinion about the transportation.

Highly satisfied Satisfied Average Dissatisfied Highly Dissatisfied

32 28 18 20 2

52
INTERPRETATION

32% respondents Highly Satisfied with transportation, 28 respondents with satisfied, 18%
said they feel average on transportation facility, and 20% respondents were Dissatisfied
with transportation, and 2% respondents were Highly Dissatisfied with the
Transportation.

14. The opinion about insurance facilities.

Highly satisfied Satisfied Average Dissatisfied Highly Dissatisfied

12 40 44 4 0

53
INTERPRETATION

44% respondents respond with Highly satisfied with Insurance Facility, 40% respondents
Satisfied with Insurance Facility, 12% respondents highly satisfied and 4% respondents
were Dissatisfied with Insurance Facility.

15. Overall satisfaction level of Employees

Highly Satisfied Satisfied Dissatisfied Highly Dissatisfied Cant Say

21 60 11 4 4

54
INTERPRETATION

Out of 100 Respondents, 21% respondents Highly satisfied with overall satisfaction, 60%
respondents were satisfied with overall satisfaction, 11% respondents Dissatisfied with overall
satisfaction, 4% respondents Highly Dissatisfied with overall satisfaction, and 4% respondents
with their overall satisfaction Cant Say.

55
 CHAPTER-4
FINDINGS AND SUGGESTIONS

56
 CONCLUSION

In this project, I had tried to cover all the welfare services provided to the employees. After
doing my research work I had arrived at the conclusion that at GSKCH, employees were satisfied
but not up to full extent as they want some more changes regarding their welfare.
As 100% result cannot be achieved in any circumstances, so I would say that employees
were satisfied but not up to the extent as they want some more changes regarding their
welfare.
Canteen facilities, good quality food is provided at highly subsided rate and most of the
employees are satisfied with hygiene, which is maintained in the canteen.
Most of the employees are satisfied with the rest room facility i.e. cold water, fans cooler
& good lighting are provided in the rest room.
The company provides sources of recreation to the employees, i.e. games movies & other
programmed but most of the employees want extra recreational facilities.
The staff bus service being provided by the company is convenient and charges of bus are
nominal. Employees living in interior areas have problem of transportation.
The medical facilities provided by the company are very good, first aid boxes are easily
reachable to the employees and the facilities during emergencies are very efficient and
quick.
The company always provides good safety equipments so the employees are ensure of
their safety.
At last if the company wants to enhance their productivity then they should bring out
some changes as per the workers requirement because welfare is a major part of their
motivation through which they could be motivated to do more work productively

57
 SUGGESTION

The study shows that the level of satisfaction with the working condition of GSKCH is
good but the management needed some more considerable attention for improving the
working condition, on the basis of conclusions the following suggestion are as follows:

It was found that the recreation facilities provided to the employees are not upto their
satisfaction. So, the company should find the better provision of recreation facilities.

Through the transport facilities provided to the employees are good, some employees
come from very interior areas has problems. So it would better if the company provide
cab facilities to those employees. So that they ca conveniently reach the company in time.

The company have not the facility of crche because there are only three woman
employees if the company provided alternate crche facilities it will very helpful to
woman employees.

Although the employees are satisfied with the welfare service to some extent yet the
company should try to improve the level of satisfaction.

Further for this the company needs to conduct regularly surveys for identifying the
employees problems and discuss them with the management to solve it

58
 LIMITATIONS

1. Due to very tight schedule of working the employees interaction was difficult .Most of
the employees were often too busy to spare time for filling up the questionnaire.

2. Some employees were hesitant to fill up the questionnaire

3. Time period for the survey was very limited i.e. approx 6 weeks. My visit to the
factory premises was limited to 2 days in a week.

4. I had visited the factory during the day as a result the views of the night shift could not
be taken.

5. There is a communication barrier since most employees/workers are from nearby

village and do not help much as required.

59
 BIBLIOGRAPHY

BOOKS AND JOURNALS

Schmid, Bernhard., & Adams, Jonathan., Motivation in Project Management: The
Project Managers Perspective ,
Project Management Journal, 39 (2), 60-71.(2008).
Tom P e t e r s a n d R o b e r t H Wat e r m a n J r - I n S e a r c h O f E x c e l l e n c e
s u m m a r y , published in 1982
David Sirota , Louis A. Mischkind , and Michael Irwin Meltzer , The Enthusiastic Employee,
et al, 2005
Deci, E. L., Koestner, R., & Ryan, R. M. (1999). A meta-analytic review of e x p e r i m e n t s
examining the effects of welfare schemes
o n i n t r i n s i c m o t i v a t i o n . Psychological Bulletin, 125, 627-668
T h e r e s a M . Wel b o u r n e , S t e v e n B . A n d r e w s , a n d A l i c e O . A n d r e w s , B a c k t
ob a s i c s : l e a r n i n g a b o u t e m p l o y e e e n e r g y a n d m o t i v a t i o n f r om r u
n n i n g o n m y treadmill, Reader's Digest Association; 2nd edition (March 17, 1997)
Marylene Gagne and Edward L. Deci, Self-determination theory and work Motivation, Publish
ed online in Wiley InterScience (www.interscience.wiley.com). DOI: 10.1002/job.322

INTERNET SOURCES
http:// www.dickinson.edu/~jin/motivation.html
http:// www.gsk-team.com/welfare schemes/
http:// www.themanager.org/Knowledgebase/HR/welfare.htm
http:// www.salesstar.com/mondaymotivation5800.htm
http:// www.cba.uri.edu/scholl/Notes/welfareschemes.html
http://eight2late.wordpress.com/2008/08/29/motivation-in-project-management/

ANNEXURE: QUESTIONNAIRE

60
I, Paramveer Singh, student of MBA IV, Regional Institute of Management and Technology, am
carrying out a study on Perception of Employees about Employee Welfare Schemes at GSK
Nabha I, therefore, request you to fill up the following questionnaire, which would help me in
carrying out the research. I assure you that the data collected would be kept confidential and that
it would not be used for any purpose other than what is mentioned here

Name: _____________________________
Age: __________
Sex: _______________________
Address: _________________________________________
Phone No. _______________________
Email id: _______________________
Designation: _______________________
Organization:_______________________
Status: _______________________

1. Are you satisfied with the organization and supervision of employee welfare work
provided by GSKCH? Please give rates.

Highly satisfied Satisfied Neutral Dissatisfied Highly Dissatisfied

2. Are you satisfied with the permission of harmonious relation and liaison work between
employees and Management? Please give rates.

Highly satisfied Satisfied Neutral Dissatisfied Highly Dissatisfied

3. Satisfaction level of manager and labor with the improvement in living condition of
employees and labors?

Highly satisfied Satisfied Neutral Dissatisfied Highly Dissatisfied

4. The opinion about work environment.

61
Very good Good
Poor Very Bad

5. The quality of food that is being provided in the canteen.

Very Good Good

Satisfactory Poor

6. Rates at which food is provided.

Very Low Low

Nominal Expensive

7. The levels of facilities are provided in the rest room.

Very Good Good

Satisfactory Bad

8. First aid boxes Installed easily reachable to the employees.

Yes No

9. Facilities during emergencies.

Very Efficient and quick Low

Effective

10. Transport facilities are being provided by the company.

Very Low Low

Nominal

11. The opinion about timings/schedules.

Highly satisfied Satisfied Neutral Dissatisfied Highly Dissatisfied

12. The opinion about first-aid facility.

Very Good Good

Average Bad
Very Bad

13. The opinion about the transportation.

62
Highly satisfied Satisfied Neutral Dissatisfied Highly Dissatisfied

14. The opinion about insurance facilities.

Highly satisfied Satisfied Neutral Dissatisfied Highly Dissatisfied

15. Overall satisfaction level of Employees.

Highly satisfied Satisfied Neutral Dissatisfied Highly Dissatisfied

63