Professional Documents
Culture Documents
: 3DS_Document_2012
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License Activation Guide
DraftSight Standalone
Troubleshooting Tips
Walkthrough with
Standalone License Activation: Walkthrough & Troubleshooting Tips
1 What is Standalone License Activation?
3DS.COM Dassault Systmes | Confidential Information | 11/28/2012 | ref.: 3DS_Document_2012
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What is Standalone License Activation?
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What is Standalone License Activation?
What does this mean?
3DS.COM Dassault Systmes | Confidential Information | 11/28/2012 | ref.: 3DS_Document_2012
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Standalone License Activation
Requirements:
A valid e-mail address
3DS.COM Dassault Systmes | Confidential Information | 11/28/2012 | ref.: 3DS_Document_2012
Internet Connection
6 month reactivation, 12 month interval reactivation thereafter
Additional Information:
30 days to trial and activate
Process is completely automated
User specific and NOT machine specific
Technical support services are sold separately http://www.3ds.com/products/draftsight/services/
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A Successful Activation Flowchart
3DS.COM Dassault Systmes | Confidential Information | 11/28/2012 | ref.: 3DS_Document_2012
DraftSight
Launches
Screenshot 2 Confirmation of Email Sent
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A Successful Activation Flowchartcontinued
3DS.COM Dassault Systmes | Confidential Information | 11/28/2012 | ref.: 3DS_Document_2012
Restart
DraftSight
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A Successful Reactivation Flowchart
DraftSight V1R3.0 and later
3DS.COM Dassault Systmes | Confidential Information | 11/28/2012 | ref.: 3DS_Document_2012
DraftSight
Launches
Screenshot 6 Thank You Message
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Unsuccessful Activation Scenarios
Symptom
3DS.COM Dassault Systmes | Confidential Information | 11/28/2012 | ref.: 3DS_Document_2012
Diagnosis
Solution
Preliminary Remarks
Contact your LAN or IT Administrator for assistance
At home users should have administrator privileges
Screenshots taken and tips provided are for Windows
operating systems but can be applied to other OSs
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Unsuccessful Activation Scenarios
1 Activation Dialogue Box is Grayed Out
3DS.COM Dassault Systmes | Confidential Information | 11/28/2012 | ref.: 3DS_Document_2012
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Scenario One
Activation dialog box is grayed out, and the following messages appears on the
window, Activation server not available. Please check your internet connection.
3DS.COM Dassault Systmes | Confidential Information | 11/28/2012 | ref.: 3DS_Document_2012
Symptom
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Scenario One
Diagnosis
Network is behind a proxy server and DraftSight
3DS.COM Dassault Systmes | Confidential Information | 11/28/2012 | ref.: 3DS_Document_2012
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Scenario One
Diagnosis
Network is behind a proxy server and DraftSight
3DS.COM Dassault Systmes | Confidential Information | 11/28/2012 | ref.: 3DS_Document_2012
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Scenario One
Solution
If network is behind a proxy server and
3DS.COM Dassault Systmes | Confidential Information | 11/28/2012 | ref.: 3DS_Document_2012
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Scenario One
Solution
If network is behind Windows Firewall and
3DS.COM Dassault Systmes | Confidential Information | 11/28/2012 | ref.: 3DS_Document_2012
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Scenario One
Solutioncontinued
Will need administrative rights to perform this
3DS.COM Dassault Systmes | Confidential Information | 11/28/2012 | ref.: 3DS_Document_2012
step
2.Click Allow another program
3.Browse to DraftSight installation directory
V1R3.0 and later
C:\Program Files\Dassault Systemes\DraftSight\bin
4.Add DraftSight.exe
5.Enable checkmarks for Home/Work (Private)
and Public
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Scenario Two
30-day trial period passed and you can no longer start DraftSight
3DS.COM Dassault Systmes | Confidential Information | 11/28/2012 | ref.: 3DS_Document_2012
Symptom:
DraftSight
Closes
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Scenario Two
Diagnosis
3DS.COM Dassault Systmes | Confidential Information | 11/28/2012 | ref.: 3DS_Document_2012
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Scenario Two
Workaround:
PROCEED AT YOUR OWN DISCRETION! 2
3DS.COM Dassault Systmes | Confidential Information | 11/28/2012 | ref.: 3DS_Document_2012
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Scenario Three
Activation e-mail never received after filling out the Activation dialog box
3DS.COM Dassault Systmes | Confidential Information | 11/28/2012 | ref.: 3DS_Document_2012
Symptom:
No Activation
E-mail
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Scenario Three
Diagnosis
Receiving Thank You Confirmation Message
3DS.COM Dassault Systmes | Confidential Information | 11/28/2012 | ref.: 3DS_Document_2012
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Scenario Three
Solution
Receiving Thank You Confirmation Message
3DS.COM Dassault Systmes | Confidential Information | 11/28/2012 | ref.: 3DS_Document_2012
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Scenario Three
Solution
Not Receiving Thank You Confirmation
Message
3DS.COM Dassault Systmes | Confidential Information | 11/28/2012 | ref.: 3DS_Document_2012
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Scenario Four
Activation dialog box still appears after receiving message of successful activation
Symptom:
3DS.COM Dassault Systmes | Confidential Information | 11/28/2012 | ref.: 3DS_Document_2012
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Scenario Four
Diagnosis:
Activation information was not successfully
3DS.COM Dassault Systmes | Confidential Information | 11/28/2012 | ref.: 3DS_Document_2012
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Scenario Four
Solution:
Do not reset security settings till after successfully activating
3DS.COM Dassault Systmes | Confidential Information | 11/28/2012 | ref.: 3DS_Document_2012
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Scenario Five
Disabled firewall, anti-virus software, and other security software but still
cannot activate successfully
3DS.COM Dassault Systmes | Confidential Information | 11/28/2012 | ref.: 3DS_Document_2012
Symptoms
Added DraftSight to firewall, anti-virus, or other security software
exclusions list and still continue to receive the activation dialog box
Disabled all security software and closed all applications that may
hinder the activation and still continue to receive the activation dialog
box
Nothing obvious or visible hindering the activation
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Scenario Five
Diagnosis:
A service or software running in the
3DS.COM Dassault Systmes | Confidential Information | 11/28/2012 | ref.: 3DS_Document_2012
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Scenario Five
Solution
Try activating in Safe Mode
3DS.COM Dassault Systmes | Confidential Information | 11/28/2012 | ref.: 3DS_Document_2012
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Scenario Five
Solution
If your network is behind a gateway
3DS.COM Dassault Systmes | Confidential Information | 11/28/2012 | ref.: 3DS_Document_2012
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3DS.COM Dassault Systmes | Confidential Information | 11/28/2012 | ref.: 3DS_Document_2012
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Scenario Six
Symptoms:
Cannot reactivate DraftSight
Closes
DraftSight
Scenario Six
Diagnosis
Error message is indicating that
3DS.COM Dassault Systmes | Confidential Information | 11/28/2012 | ref.: 3DS_Document_2012
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Scenario Six
Solution
Make sure you have internet access to perform the
3DS.COM Dassault Systmes | Confidential Information | 11/28/2012 | ref.: 3DS_Document_2012
reactivation
If previous changes were made to security software
or firewall to initially activate, make the same
changes again
Check if DraftSight is on the firewall exclusions list
Verify if DraftSight is on your anti-virus softwares
exclusions list
Refer to Scenario One Solution
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Troubleshooting Tips & Tools
Internet Communication Issues
3DS.COM Dassault Systmes | Confidential Information | 11/28/2012 | ref.: 3DS_Document_2012
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Internet Communication Issues
Be Watchful of these Signs and Signals
3DS.COM Dassault Systmes | Confidential Information | 11/28/2012 | ref.: 3DS_Document_2012
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Windows Resource Monitor tool
View information about the use of hardware and
software resources in real time
3DS.COM Dassault Systmes | Confidential Information | 11/28/2012 | ref.: 3DS_Document_2012
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Windows Resource Monitor tool
1. Launch Resource Monitor
3DS.COM Dassault Systmes | Confidential Information | 11/28/2012 | ref.: 3DS_Document_2012
2. Launch DraftSight
3. In Resource Monitor, select
DraftSight.exe from the list of
running processes
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Windows Resource Monitor tool
4. Click on the Network tab
5. Expand Network Activity, TCP Connections,
3DS.COM Dassault Systmes | Confidential Information | 11/28/2012 | ref.: 3DS_Document_2012
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Anti-Virus Exclusions or Exceptions list
Demonstrating on AVG Anti-Virus
3DS.COM Dassault Systmes | Confidential Information | 11/28/2012 | ref.: 3DS_Document_2012
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Anti-Virus Exclusions or Exceptions list
2. Go to the Exceptions or Exclusions option
3. Add the following directories to the Resident Shield
3DS.COM Dassault Systmes | Confidential Information | 11/28/2012 | ref.: 3DS_Document_2012
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Getting More Support
DraftSight Services
3DS.COM Dassault Systmes | Confidential Information | 11/28/2012 | ref.: 3DS_Document_2012
http://www.3ds.com/products/draftsight/services/
DraftSight Community
Free to join
Learn and interact with DraftSight Community
members
Obtain free user-based support
http://swym.3ds.com/draftsight
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Where to Find this Recording?
DraftSight Community
3DS.COM Dassault Systmes | Confidential Information | 11/28/2012 | ref.: 3DS_Document_2012
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3DS.COM Dassault Systmes | Confidential Information | 11/28/2012 | ref.: 3DS_Document_2012
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