ABSTRACT

A common impression of employee - employer relations is that they are generally

unsatisfactory. As it is well known, various interest groups collaborate in the successful

functioning of an organisation, including an industry. It is observed that these interest groups

strive to protect and further their own interests along with the pursuit of organisational

interests. One such group is the grievance committee, and they try to address the grievances

of the employees. This is one such study that involves the activities of the grievance

committee and how well they manage to solve the employee grievances. It is the

dissatisfaction upon the management, working condition or interpersonal factors that develop

into grievances. The research type used in this study is descriptive in nature, which helped in

developing the concept and in decision making. This study uses the questionnaire as primary

data for measuring the factors and other parameters like management policy, personal factor,

and satisfactory level with the Likert scale. The sample size of 105 was taken among the

employees of Chennai Port Trust that included both men and women. The analysis is carried

out using SPSS as a tool. Various data analysis methods have been implemented which will

be discussed in the study that is to follow. Finally, the study was concluded with the findings

that were made using the analysis and the importance of carrying out a proper grievance

handling mechanism.

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 TABLE OF CONTENTS

PAGE
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1 INTRODUCTION
1.1 INTRODUCTION 1
1.2 ABOUT THE TOPIC 1
1.3 OBJECTIVES 5
1.4 NEED OF THE STUDY 5
1.5 SCOPE OF THE STUDY 6
1.6 LIMITATIONS OF THE STUDY 6
2 REVIEW OF LITERATURE 7
3 ORGANIZATION PROFILE
3.1 PORT INTRODUCTION 13
3.2 PORT STRUCTURE 13
3.3 HIERARCHY AT CHENNAI PORT TRUST 15
3.4 PORT HISTORY 16
3.5 MISSION AND VISION 17
3.6 GRIEVANCE HANDLING PROCEDURE AT PORT 18
4 RESEARCH METHODOLOGY
4.1 RESEARCH DESIGN 21
4.2 DATA SOURCE 21
4.3 SAMPLING PLAN 22
5 DATA ANALYSIS
5.1 RELIABILITY TEST 23
5.2 PERCENTAGE ANALYSIS 25
5.3 T TEST 50
5.4 ANOVA 51
5.5 CORRELATION TEST 55

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 TABLE OF CONTENTS

PAGE
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6 FINDINGS, SUGGESTIONS AND CONCLUSION
6.1 FINDINGS 56
6.2 SUGGESTIONS 57
6.3 CONCLUSION 57
7 REFERENCE 58
8 ANNEXURE 60

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 LIST OF TABLES

TABLE PAGE
PARTICULARS
NO NO
3.1 Infrastructure at Port 13
5.1 Reliability Statistics 23
5.2 Item-Total statistics 24
5.3 Age wise distribution 25
5.4 Gender wise distribution 26
5.5 Experience in years 27
5.6 Various factors causing grievance 28
5.7 Awareness of grievance committee 29
5.8 Awareness of monthly meeting 30
5.9 Awareness of committee members 31
5.10 Awareness of person to communicate 32
5.11 Openness to share grievance 33
5.12 Sharing of grievance with colleagues 34
5.13 Reporting the problem 35
5.14 Confidence on grievance committee 36
5.15 Higher authority listens to grievance 37
5.16 Importance given to whats right 38
5.17 Real basis of the problem is identified 39
5.18 Positive and friendly approach of grievance handling 40
5.19 Grievance procedure is well explained 41
5.20 Regular follow up done 42
5.21 Grievance matter kept confidential 43
5.22 Opportunity given to apply higher 44
5.23 Grievance is fully resolved 45
5.24 Satisfaction with the way the grievance is handled 46
5.25 Satisfaction on time taken to solve grievance 47

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 LIST OF TABLES

TABLE PAGE
PARTICULARS
NO NO
5.26 Satisfaction of members involvement 48
5.27 Grouping awareness into categories 49
5.28 Group Statistics for gender and other factors 50
Independent Samples Test for gender and factors that affect grievance
5.29 51
handling
5.30 Group Statistics for gender and overall satisfaction 52
5.31 Independent Samples Test for gender and overall satisfaction 52
5.32 ANOVA for experience and overall satisfaction 53
5.33 ANOVA for age and overall satisfaction 54
5.34 Correlation test 55

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 LIST OF FIGURES

FIGUR PAGE
PARTICULARS
E NO NO
3.1 Organization Structure at Chennai Port Trust 14
3.2 Hierarchies at Chennai Port Trust 15
5.1 Distribution of respondents based on their age 25
5.2 Distribution of respondents based on gender 26
5.3 Distribution of respondents based on their experience 27
5.4 Distribution of respondents regarding various factors causing grievance 28
5.5 Distribution of respondents regarding awareness of grievance committee 29
5.6 Distribution of respondents regarding awareness of monthly meeting 30
5.7 Distribution of respondents regarding awareness of committee members 31
5.8 Distribution of respondents regarding awareness of person to communicate 32
5.9 Distribution of respondents regarding their openness to share grievance 33
5.10 Distribution of respondents regarding sharing grievance with colleagues 34
5.11 Distribution of respondents related to reporting their problem 35
5.12 Distribution of respondents regarding their confidence on committee 36
5.13 Distribution of respondents whether higher authority listens to grievance 37
5.14 Distribution of respondents regarding importance given to whats right 38
5.15 Distribution of respondents regarding real basis of problem identified 39
5.16 Distribution of respondents regarding positive and friendly approach 40
5.17 Distribution of respondents whether procedure is explained 41
5.18 Distribution of respondents regarding regular follow up 42
5.19 Distribution of respondents whether matter kept confidential 43
5.20 Distribution of respondents regarding opportunity to apply higher 44
5.21 Distribution of respondents whether grievance is resolved 45
5.22 Distribution of respondents regarding satisfaction with way of handling 46
5.23 Distribution of respondents regarding satisfaction of time taken 47
5.24 Distribution of respondents regarding satisfaction of members involvement 48
5.25 Grouping awareness into categories 49