Professional Documents
Culture Documents
Index
Index ........................................................................................................................................................................................................................................................................ IN-1
i
Chapter 1
1-1
OfficeScan XG System Requirements
Windows Server 32-bit / Standard SP2 At least 1.86 1GB minimum 6.5GB minimum if Microsoft IIS 7.0 or Gigabit Network
2008 64-bit GHz Intel with at least installing the later Interface Card (NIC)
Enterprise Core2 Duo 500MB OfficeScan server,
FastCGI 1.5-RTW, 32- Monitor that supports
exclusively for OfficeScan agent, and
Datacenter AMD 64 bit or 64-bit depending 1366 x 768 resolution
OfficeScan integrated Smart
processor on the system at 256 colors or higher
Protection Server
Web 2GB architecture
Intel 64 recommended 7.0GB minimum if SQL Server
Windows Server 64-bit Standard SP1 processor installing remotely
2008 R2 2008 R2 Express
Enterprise SP2
Datacenter 2008
Web 2008 R2
Enterprise 2016
Enterprise
Note
Workgroup
SQL Server
Windows 64-bit Basic SP1 2008 R2
Storage Server Express SP2 is
2008 R2 Standard not supported by
Windows Server
Enterprise 2008 SP1.
Workgroup
1-2
OfficeScan Server Installations
Windows HPC 32-bit / N/A None At least 1.86 1GB minimum 6.5GB minimum if Microsoft IIS 7.5 Gigabit Network
Server 2008 64-bit GHz Intel with at least installing the Interface Card (NIC)
Core2 Duo 500MB OfficeScan server, FastCGI 1.5-RTW, 32-
Windows HPC 64-bit N/A None exclusively for OfficeScan agent, and bit or 64-bit depending Monitor that supports
Server 2008 R2 AMD 64 OfficeScan integrated Smart on the system 1366 x 768 resolution
processor Protection Server architecture at 256 colors or higher
2GB
Intel 64 recommended 7.0GB minimum if Microsoft Visual C++
processor installing remotely 2008 Redistributable
Package (x86)
1-3
OfficeScan XG System Requirements
Windows Server 64-bit Standard None At least 1.86 2GB minimum 6.5GB minimum if Microsoft IIS 8.0 or Gigabit Network
2012 GHz Intel with at least installing the later Interface Card (NIC)
Datacenter Core2 Duo 500MB OfficeScan server,
FastCGI 1.5-RTW, 32- Monitor that supports
exclusively for OfficeScan agent, and
Windows Server Standard None AMD 64 bit or 64-bit depending 1366 x 768 resolution
OfficeScan integrated Smart
2012 R2 processor on the system at 256 colors or higher
Protection Server
Datacenter architecture
Intel 64 SQL Server
7.0GB minimum if
Windows Standard None processor installing remotely 2008 R2 Express
Storage Server SP2
2012 Workgroup
2008
2008 R2
2012
2014
2016
Microsoft Visual C++
2008 Redistributable
Package (x86)
1-4
OfficeScan Server Installations
Windows Server 64-bit Standard None At least 1.86 2GB minimum 6.5GB minimum if Microsoft IIS 10.0 or Gigabit Network
2016 GHz Intel with at least installing the later Interface Card (NIC)
Datacenter Core2 Duo 500MB OfficeScan server,
FastCGI 1.5-RTW, 32- Monitor that supports
exclusively for OfficeScan agent, and
AMD 64 bit or 64-bit depending 1366 x 768 resolution
OfficeScan integrated Smart
processor on the system at 256 colors or higher
Protection Server
Intel 64 architecture SQL Server
7.0GB minimum if
processor
installing remotely 2008 R2 Express
SP2
2008
2008 R2
2012
2014
2016
Microsoft Visual C++
2008 Redistributable
Package (x86)
1-5
OfficeScan XG System Requirements
Windows 64-bit Standard None At least 1.86 2GB minimum 6.5GB minimum if Microsoft IIS 7.5 or Gigabit Network
MultiPoint GHz Intel with at least installing the later Interface Card (NIC)
Server 2010 Premium Core2 Duo 500MB OfficeScan server,
FastCGI 1.5-RTW, 32- Monitor that supports
exclusively for OfficeScan agent, and
Windows Standard None AMD 64 bit or 64-bit depending 1366 x 768 resolution
OfficeScan integrated Smart
MultiPoint processor on the system at 256 colors or higher
Protection Server
Server 2011 Premium architecture SQL Server
Intel 64 7.0GB minimum if
Windows Standard None processor installing remotely 2008 R2 Express
MultiPoint SP2
Server 2012 Premium
2008
2008 R2
2012
2014
2016
Microsoft Visual C++
2008 Redistributable
Package (x86)
1-6
Chapter 2
2-1
OfficeScan XG System Requirements
Resource Requirements
Memory 4 GB
Disk space 50 GB
Note
The OfficeScan Edge Relay Server setup program provides the option of installing SQL Server 2008 Express
R2 SP2 during installation.
2-2
Chapter 3
3-1
OfficeScan XG System Requirements
Important
Trend Micro only guarantees continued support for Windows XP platforms until January 30th, 2018. Please prepare a migration plan in order to continue receiving the highest level of
security on all endpoints.
Service Available
Operating System Edition Processor RAM Others
Pack Disk Space
Windows XP 32-bit Home SP3 300MHz Intel 256MB minimum with at 800MB Monitor that supports 1366 x
Pentium or least 100MB exclusively for minimum 768 resolution at 256 colors
Professional equivalent OfficeScan or higher
1GB
Professional for AMD 64 processor 512MB recommended recommende Microsoft Internet Explorer
Embedded Systems d 8.0 or 9.0 if performing web
Intel 64 processor
setup
Tablet PC
Simple File Sharing disabled
64-bit Professional SP2 Enable Remote Registry
Allow printer/file sharing in
the Windows firewall (if
enabled)
Enable default local admin
Windows Vista 32-bit / 64-bit Business SP2 Minimum 1GHz (32- 1GB minimum with at least 800MB Monitor that supports 1366 x
bit) / 2GHz (64-bit) 100MB exclusively for minimum 768 resolution at 256 colors
Enterprise Intel Pentium or OfficeScan or higher
1GB
equivalent (2GHz
Ultimate 1.5GB recommended recommende Microsoft Internet Explorer
recommended)
d 8.0 or 9.0 if performing web
Home Basic AMD 64 processor setup
3-2
OfficeScan Agent Installations
Service Available
Operating System Edition Processor RAM Others
Pack Disk Space
Windows 7 32-bit / 64-bit Home Basic With/ Without Minimum 1GHz (32- 1GB (32-bit) / 1.5GB (64-bit) 800MB Monitor that supports 1366 x
SP1 bit) / 2GHz (64-bit) minimum with at least minimum 768 resolution at 256 colors
Home Premium Intel Pentium or 100MB exclusively for or higher
1GB
equivalent (2GHz OfficeScan
Ultimate recommende Microsoft Internet Explorer
recommended)
2GB recommended d 8.0 or 9.0 if performing web
Professional AMD 64 processor setup
Enterprise Intel 64 processor Simple File Sharing disabled
Professional for Enable Remote Registry
Embedded Systems
Allow printer/file sharing in
Ultimate for the Windows firewall (if
Embedded Systems enabled)
Windows 8/8.1 32-bit / 64-bit Standard None Minimum 1GHz (32- 1GB (32-bit) / 1.5GB (64-bit) 800MB Windows Internet Explorer
bit) / 2GHz (64-bit) minimum with at least minimum 10.0 if performing web setup
Pro Intel Pentium or 100MB exclusively for
1GB Enable Remote Registry
equivalent (2GHz OfficeScan
Enterprise recommende
recommended) Allow printer/file sharing in
2GB recommended d
the Windows firewall (if
AMD 64 processor
enabled)
Intel 64 processor
Enable default local admin
Note
Windows UI is not
supported.
3-3
OfficeScan XG System Requirements
Service Available
Operating System Edition Processor RAM Others
Pack Disk Space
Windows 10 32-bit / 64-bit Home None Minimum 1GHz (32- 1GB (32-bit) / 2GB (64-bit) 800MB Windows Internet Explorer
bit) / 2GHz (64-bit) minimum with at least minimum 11.0 if performing web setup
Pro Intel Pentium or 100MB exclusively for
Note 1GB Enable Remote Registry
equivalent (2GHz OfficeScan
OfficeScan Education recommende
recommended) Allow printer/file sharing in
supports agent 2GB recommended d
Enterprise AMD 64 processor the Windows firewall (if
installations on
enabled)
the Windows Intel 64 processor
10 Enable default local admin
Anniversary
Update
(Windows Note
Redstone 1) Windows UI is not
platform. supported.
3-4
OfficeScan Agent Installations
Windows XP 32-bit N/A SP1 / SP2 / 300MHz Intel 256MB minimum with at 800MB minimum Monitor that supports
Embedded SP3 Pentium or least 100MB exclusively 1366 x 768 resolution at
Standard equivalent for OfficeScan 1GB recommended 256 colors or higher
Windows 32-bit N/A None AMD 64 512MB recommended Microsoft Internet Explorer
Embedded processor 8.0 or 9.0 if performing
Standard 2009 web setup
Industry Enterprise
Industry Pro
Industry Pro
3-5
OfficeScan XG System Requirements
Note
The OfficeScan agent supports Windows Embedded systems when installed with specific core components. For detailed information regarding Windows Embedded system required
components, see the Trend Micro Knowledge Base (http://esupport.trendmicro.com/solution/en-us/1105117.aspx).
Due to the complexity of Windows Embedded systems, OfficeScan may not be able to support all optional Windows components. Contact your technical support team if you
encounter incompatibilities when using a combination of optional components.
3-6
OfficeScan Agent Installations
Service
Operating System Edition Processor RAM Available Disk Space Others
Pack
Windows Server 32-bit / 64-bit Standard SP2 300MHz Intel 256MB minimum with at 800MB minimum Monitor that supports
2003 Pentium or least 100MB exclusively 1366 x 768 resolution at
Enterprise equivalent for OfficeScan 1GB recommended 256 colors or higher
Enterprise
Workgroup
Enterprise
Workgroup
3-7
OfficeScan XG System Requirements
Service
Operating System Edition Processor RAM Available Disk Space Others
Pack
Windows Server 32-bit Standard SP2 Minimum 1GHz 512MB minimum with at 800MB minimum Monitor that supports
2008 Intel Pentium or least 100MB exclusively 1366 x 768 resolution at
Enterprise equivalent (2GHz for OfficeScan 1GB recommended 256 colors or higher
recommended)
Datacenter 2GB recommended Microsoft Internet Explorer
AMD 64 8.0 or 9.0 if performing
Web processor web setup
Server Core Intel 64 processor Enable Remote Registry
Windows Storage Basic SP2 Allow printer/file sharing in
Server 2008 the Windows firewall (if
enabled)
Windows HPC N/A None
Server 2008 Enable default local admin
3-8
OfficeScan Agent Installations
Service
Operating System Edition Processor RAM Available Disk Space Others
Pack
Windows Server 64-bit Standard SP2 Minimum 1.4GHz 512MB minimum with at 800MB minimum Monitor that supports
2008 Intel Pentium or least 100MB exclusively 1366 x 768 resolution at
Enterprise equivalent (2GHz for OfficeScan 1GB recommended 256 colors or higher
recommended)
Datacenter Microsoft Internet Explorer
AMD 64 8.0 or 9.0 if performing
Web processor web setup
Server Core Intel 64 processor Enable Remote Registry
Web
Server Core
Enterprise
Workgroup
Enterprise
Workgroup
3-9
OfficeScan XG System Requirements
Service
Operating System Edition Processor RAM Available Disk Space Others
Pack
Windows HPC 64-bit N/A None Minimum 1.4GHz 512MB minimum with at 800MB minimum Monitor that supports
Server 2008 Intel Pentium or least 100MB exclusively 1366 x 768 resolution at
equivalent (2GHz for OfficeScan 1GB recommended 256 colors or higher
Windows HPC N/A None recommended)
Server 2008 R2 Microsoft Internet Explorer
AMD 64 8.0 or 9.0 if performing
Windows Server N/A None processor web setup
2008 Failover Intel 64 processor Enable Remote Registry
Clusters (Active /
Passive) Allow printer/file sharing in
the Windows firewall (if
enabled)
Enable default local admin
Windows 64-bit N/A None Minimum 1.4GHz 512MB minimum with at 800MB minimum Monitor that supports
MultiPoint Server Intel Pentium or least 100MB exclusively 1366 x 768 resolution at
2010 equivalent (2GHz for OfficeScan 1GB recommended 256 colors or higher
recommended)
Windows Standard None Microsoft Internet Explorer
MultiPoint Server AMD 64 8.0 or 9.0 if performing
2011 Premium processor web setup
Intel 64 processor Enable Remote Registry
Allow printer/file sharing in
the Windows firewall (if
enabled)
Enable default local admin
3-10
OfficeScan Agent Installations
Service
Operating System Edition Processor RAM Available Disk Space Others
Pack
Windows Server 64-bit Standard None Minimum 1.4GHz 512MB minimum with at 800MB minimum Monitor that supports
2012 Intel Pentium or least 100MB exclusively 1366 x 768 resolution at
Datacenter equivalent (2GHz for OfficeScan 1GB recommended 256 colors or higher
recommended)
Server Core Windows Internet Explorer
AMD 64 10.0 if performing web
Windows Server Standard None processor setup
2012 R2
Datacenter Intel 64 processor Enable Remote Registry
3-11
OfficeScan XG System Requirements
Service
Operating System Edition Processor RAM Available Disk Space Others
Pack
Windows Server 64-bit Standard None Minimum 1.4GHz 512MB minimum with at 800MB minimum Monitor that supports
2016 Intel Pentium or least 100MB exclusively 1366 x 768 resolution at
Datacenter equivalent (2GHz for OfficeScan 1GB recommended 256 colors or higher
recommended)
Server Core 2GB recommended Windows Internet Explorer
AMD 64 11.0 if performing web
processor setup
Intel 64 processor Enable Remote Registry
Allow printer/file sharing in
the Windows firewall (if
enabled)
Enable default local admin
Note
Windows UI is not
supported.
Note
For processor and RAM requirements for a specific platform, refer to the Microsoft system requirements for that platform.
Update Agents
Resource Requirements
3-12
OfficeScan Agent Installations
Resource Requirements
Display Monitor that supports 800 x 600 resolution at 256 colors or higher
3-13
Chapter 4
4-1
OfficeScan XG System Requirements
Resource Requirements
RAM 2GB
Available disk space 6.5GB if installing the OfficeScan server, OfficeScan agent, and integrated Smart Protection Server
Browser (for the web console and web Microsoft Internet Explorer 10.0 or later
install page)
Chrome
Microsoft Edge
4-2
Upgrades and Virtualization Support
Keep your OfficeScan 10.x servers if you have agents running Windows 2000 and you want to continue managing these agents. For details on managing these agents, see the
topic Unsupported Operating Systems in the Installation and Upgrade Guide.
Before upgrading agents running Windows Vista and Server 2008, apply the required Microsoft service packs.
Windows Vista Service Pack 2
Windows Server 2003 Service Pack 2
Windows Server 2008 Service Pack 2
Display Monitor that supports 1366 x 768 resolution at 256 colors or higher
Note
Windows UI is not supported.
4-3
OfficeScan XG System Requirements
Virtualization Support
VMware Citrix Microsoft
ESX/ESXi Server (Server Edition) 5.x, 6.x XenDesktop 5.0, 5.5, 5.6, 7.x Hyper-V Server:
Server (Server Edition) 1.0.3, 2 XenServer 6.5, 7.0 Microsoft Hyper-V Server 2008/2008 R2 (64-bit)
Workstation and Workstation ACE Edition 7.0, 7.1, XenApp 4.5, 5.0, 6.0, 6.5, 7.x Microsoft Hyper-V Server 2012/2012 R2 (64-bit)
8.0, 9.0, 10.0, 11.0, 12.0
VDI-in-a-Box 5.1 Microsoft Hyper-V Server 2016 (64-bit)
vCenter 5.0, 5.1, 5.5, 6.x
Windows Server 2008/2008 R2 (64-bit) Hyper-V
View 5.0, 5.1, 5.3, 6.x
Windows Server Hyper-V:
Horizon Air Desktops
Windows Server 2008/2008 R2 (64-bit) Hyper-V
Horizon Mirage 5.x
Windows Server 2012/2012 R2 (64-bit) Hyper-V
Windows Server 2016 (64-bit) Hyper-V
Windows 8/8.1 Pro/Enterprise (64-bit) Hyper-V
Windows 10 Pro/Enterprise (64-bit) Hyper-V
4-4
Index
C Windows MultiPoint Server 2012, Windows MultiPoint Server 2011, 1-6 Windows Compute Cluster Server 2003,
Citrix, 4-4 3-11 Windows MultiPoint Server 2012, 1-6 3-7
Windows Server 2003, 3-7 Windows Server 2008, 1-2 Windows Embedded POSReady 2009, 3-5
M Windows Server 2003 R2, 3-7 Windows Server 2008 R2, 1-2 Windows Embedded POSReady 7, 3-5
Microsoft, 4-4 Windows Server 2008, 3-8, 3-9 Windows Server 2012, 1-4 Windows Embedded Standard 2009, 3-5
Windows Server 2008 Failover Windows Server 2012 R2, 1-4 Windows HPC Server 2008, 1-3, 3-8, 3-10
O
Clusters, 3-8, 3-10 Windows Server 2016, 1-5 Windows HPC Server 2008 R2, 1-3, 3-10
OfficeScan agent
Windows Server 2008 R2, 3-9 Windows Storage Server 2008, 1-2 Windows MultiPoint Server 2010, 1-6, 3-10
Update Agent, 3-12, 3-13 Windows MultiPoint Server 2011, 1-6, 3-10
Windows Server 2012, 3-11 Windows Storage Server 2008 R2, 1-2
upgrading, 4-2 Windows MultiPoint Server 2012, 1-6, 3-11
Windows Server 2012 Failover Windows Storage Server 2012, 1-4
Windows 10, 3-4 Windows Server 2003, 3-7
Clusters, 3-11
Windows 10 IoT Embedded, 3-5 U Windows Server 2003 R2, 3-7
Windows Server 2012 R2, 3-11
Windows 7, 3-3 Windows Server 2012 R2 Failover Update Agent, 3-12, 3-13 Windows Server 2008, 1-2, 3-8, 3-9
Windows 7 Embedded, 3-5 Clusters, 3-11 upgrading the OfficeScan agent, 4-2 Windows Server 2008 Failover Clusters,
Windows 8, 3-3 Windows Server 2016, 3-12 upgrading the OfficeScan server, 4-2 3-8, 3-10
Windows 8.1, 3-3 Windows Storage Server 2003, 3-7 Windows Server 2008 R2, 1-2, 3-9
V Windows Server 2012, 1-4, 3-11
Windows 8.1 Embedded, 3-5 Windows Storage Server 2003 R2, 3-7 virtual support Windows Server 2012 Failover Clusters,
Windows 8 Embedded, 3-5 Windows Storage Server 2008, 3-8, 3-9 Citrix, 4-4 3-11
Windows Compute Cluster Server Windows Storage Server 2008 R2, 3-9 Microsoft, 4-4 Windows Server 2012 R2, 1-4, 3-11
2003, 3-7 Windows Storage Server 2012, 3-11 VMware, 4-4 Windows Server 2012 R2 Failover
Windows Embedded POSReady Windows Storage Server 2012 R2, VMware, 4-4 Clusters, 3-11
2009, 3-5 3-11
Windows Embedded POSReady 7, Windows Server 2016, 1-5, 3-12
Windows Vista, 3-2 W
Windows Storage Server 2003, 3-7
3-5 Windows XP, 3-2 web console, 4-3
Windows Embedded Standard 2009, Windows Storage Server 2003 R2, 3-7
Windows XP Embedded Standard, Windows 10, 3-4
Windows Storage Server 2008, 1-2, 3-8, 3-9
3-5 3-5 Windows 10 IoT Embedded, 3-5
Windows Storage Server 2008 R2, 1-2, 3-9
Windows HPC Server 2008, 3-8, 3-10 OfficeScan server Windows 7, 3-3
Windows Storage Server 2012, 1-4, 3-11
Windows HPC Server 2008 R2, 3-10 upgrading, 4-2 Windows 7 Embedded, 3-5
Windows Storage Server 2012 R2, 3-11
Windows MultiPoint Server 2010, web console, 4-3 Windows 8, 3-3
Windows Vista, 3-2
3-10 Windows HPC Server 2008, 1-3 Windows 8.1, 3-3
Windows XP, 3-2
Windows MultiPoint Server 2011, Windows HPC Server 2008 R2, 1-3 Windows 8.1 Embedded, 3-5 Windows XP Embedded Standard, 3-5
3-10 Windows MultiPoint Server 2010, 1-6 Windows 8 Embedded, 3-5
IN-1