Chelsea Collins

480-291-3089 chelseapcollins@outlook.co 3233 S. Miller Dr. Chandler, AZ 85286

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EXPERIENCE EDUCATION
B.A. Business
Toyota Financial Services 2008 Present
Administration
Arizona State University
Administration Manager July 2016 Present 2017 2019

Manage seven supervisors in the administration title department

A.A. Business
Manage title processing within a three-day service level,
Administration
implement quality controls, and monitor KPIs Howard Community
Control a department budget of $15k College
2013 2016

Inventory Control Manager May 2015 June 2016

Manage seven supervisors in the repossession inventory
ACHIEVEMENTS
department
Provide executive level responses to CFPB inquiries within 48 Manager liaison for
Maximizing Professional
hours
Growth, professional
Implement accountability model to mitigate error rates and
development committee
prevent a material instance of noncompliance
Responsible for the daily service level of 22 work streams
Secretary of TFS Women in
Leadership Advisory Board

Debt Management Administrator May 2014 July 2015 Brand Energizer, responsible
for internal engagement of
Provide strategic support and direction for five lines of business the TFS brand
Serve as liaison with various stakeholders across the enterprise
Perform ongoing SOP content assessments and enhancements
Project manage various assignments through implementation
SKILLS
Collections Services Team Leader October 2011 May 2014 Performance Coaching

Project Management
Supervise 12 Collections Customer Service Representatives
Provide effective coaching and constructive feedback to Talent Development
Development and implementation of workflow efficiencies Compliance Literacy

Relational Communication

Collections Representative February 2008 October 2011