iPhone 5s

G e tting Sta rte d

Welcome to the iPhone 5s Hardware Self-Paced Training.

This lesson is written for Apple iOS technicians and will prepare you to take and pass the timed, open-resource iOS Qualification Exam (9L0-
E06). This is lesson 7 of 7.

The content maps directly to the exam and covers the communication and triage skills required to evaluate, isolate, and resolve a customer's iOS
device issues.

Lesson Objectives

This lesson covers the following:

What's new and how to identify model differences.

How to locate serial numbers.
Safety precautions for embedded batteries and glass.
ESD Precautions.
Cleaning tips and what is safe to use.
Troubleshooting iPhone 5s.
Take Apart tools and tips.
Access additional resources.

After this lesson, you should be able to do the following:

Describe a given Apple product in terms of both its features (technical capabilities) and benefits
(advantage to the user).
Given a specified Apple product, describe the technical specifications and related technologies for
that product per Apple documentation.
Correctly demonstrate the proper and safe handling of batteries per Apple safety standards.
Use the correct tools, equipment, and procedures to properly configure an ESD-compliant
workstation on which to complete service and repairs according to Apple procedural standards.
Given an isolated iPhone issue and a possible resolution, use Apple documentation, approved tools,
and service inventory to safely repair the hardware device.
Given a product-specific service repair, identify specialized tools, fixtures, or procedures required
 to service the product.
Given an Apple product, locate the serial number for that product.
Complete a visual/mechanical inspection of a given Apple product to determine the repair options
and warranty coverage of that product.

Audience Prerequisites Time Required You will need...

Technicians iOS 7 Training Approximately 45 no additional

minutes materials.

Ke y T e rms

Erase All Content and Settings

You can remove all settings and information from your iPhone, iPad, or iPod touch using
"Erase All Content and Settings" in Settings > General > Reset.
ESD
Electrostatic discharge.
Gyro
iPhone has a three-axis gyroscope (gyro). When paired with the accelerometer, it makes
iPhone capable of advanced motion sensing.
ICCID
Integrated Circuit Card Identifier.
IMEI
International Mobile Equipment Identity.
 iOS
iOS is Apple's name for the operating system installed on Apple mobile devices.
MEID
Mobile Equipment Identifier.
Recovery Mode
A special mode in the device allowing firmware restoration.
Reset
Reset is a method used to force quit the device.
Restore
A restore returns the device software to factory condition, providing a clean installation for
troubleshooting.
SIM
Subscriber Identity Module.

Sa fe ty

Ba tte ry Sa fe ty
iPhone 5s includes a lithium-ion rechargeable battery. Avoid exposure to heat and open flame. Do not puncture, deform, crush, or incinerate as
exposure to ingredients contained within or their combustion products could be harmful. During a fire, the battery may emit irritating and toxic
gases and aerosols may be generated by thermal decomposition and combustion.

Wa rning

If the battery is dented, punctured, or otherwise damaged, do not remove battery from iPhone. Reassemble and replace
whole unit.

Do not reuse or reinstall a battery after it has been removed from iPhone.
 For more information regarding battery safety, refer to the following Apple Support article:
OP24: Safely Handling Lithium Ion and Lithium Polymer Batteries

Broke n G la ss Ha nd ling
The front cover of iPhone 5s is made of glass. The back of iPhone 5s is made of anodized aluminum with glass inlays along the top and
bottom. These glass components could break if iPhone 5s is dropped on a hard surface, receives a substantial impact, or is crushed, bent, or
deformed. If the glass chips or cracks, do not attempt to remove the broken glass. Follow these steps:

Wear gloves to protect yourself while handling iPhone.

Cover the broken glass with clear packing tape.
Refer to iPhone Visual/Mechanical Inspection for repair options.

iP hone 5 s Ove rvie w

iPhone 5s

Ne w Fe a ture s Includ e the following:

iPhone 5s features:
A7 chip with 64-bit desktop architecture
M7 motion coprocessor
All-new 8MP iSight camera with True Tone flash
Ultrafast LTE wireless
Touch ID fingerprint sensor
iOS 7 and more

Theres fast. And then theres A7 fast. The new A7 chip gives you CPU and
graphics performance up to 2x faster than the A6 chip. Even more impressive,
A7 makes iPhone 5s the first 64-bit smartphone in the world thats
desktop-class architecture in a superslim phone. And because iOS 7 was built
specifically for 64-bit, its uniquely designed to take advantage of the A7
chip.

The new M7 coprocessor is like a sidekick to the A7 chip. Its designed

specifically to measure motion data from the accelerometer, gyroscope, and
compass a task that would normally fall to the A7 chip. But M7 is much
more efficient at it. Now fitness apps that track physical activity can access
that data from the M7 coprocessor without constantly engaging the A7 chip. So
they require less battery power.

iPhone 5s is available in 16GB, 32GB, and 64GB and available in 3 colors:

Space Gray
Gold
Silver

For full technical specifications, see the following:

iPhone 5s Tech Specs
 Height: 4.87 inches (123.8 mm)
Width: 2.31 inches (58.6 mm)
Depth: 0.30 inch (7.6 mm)
Weight: 3.95 ounces (112 grams).

In the Box

iPhone 5s with iOS 7

Apple EarPods with Remote and Mic
Lightning to USB Cable
USB Power Adapter
Documentation

External buttons and controls are the same as iPhone 5 with the exception of Touch ID.

T ouch ID

Touch ID is built right into the iPhone 5s Home button. A Passcode is required
with Touch ID and can be used in conjunction with fingerprint authentication.
Set up of Touch ID can occur during initial device set-up. Additionally, the
customer can set up Touch ID from Settings at any time. The customer can
register any of their fingers to secure their device, with up to 5 different saved
fingerprints. When creating a repair, have the customer disable Touch ID.

Learn more about this feature in the Touch ID sensor section.

 A restore will erase fingerprint information. Advise the customer of this and set expectations appropriately.

iOS 7

The world's most advanced mobile operating system is included on iPhone 5s.

Se ria l Numb e r

iPhone 5s serial number is available in the following locations:

The International Mobile Equipment Identity (IMEI) is etched on the back
housing.
With iPhone connected to a computer, in iTunes, click the Summary tab. The
iPhone serial number and phone number will display on screen.
If iPhone is not operational, the serial number can be found by removing the
display.
NOT E : The serial number is no longer on the SIM tray. The Integrated Circuit
Card Identifier (ICCID) is a unique serial number for a SIM card, not iPhone.

iPhone models can be identified by model number, which is engraved on the back case.

All iPhone models have a unique configuration code (the last 3-4 characters of the serial number), specific for each model type, color, and
capacity. The configuration code (listed in the table below) is the best way to precisely determine which model is being serviced.

A1 4 5 3 A1 4 5 7 A1 5 1 8 A1 5 1 8 A1 5 3 0 A1 5 3 3
iP hone 5 s
CDMA G SM CDMA CDMA CDMA G SM CDMA
6 4 G B Sp a ce G ra y FFFR FFGH FR9G FP6Q FR9R FRCC FNJQ FNNR
6 4 G B G old FFFW FFGK FR9J FP6R FR9V FRCF FNJT FNNV
6 4 G B Silve r FFFT FFGJ FR9H FP6Q FR9T FRCD FNJR FNNT
3 2 G B Sp a ce G ra y FFFJ FFGD FR9C FP6L FR9N FRC7 FNJM FNNN
3 2 G B G old FFFN FFGG FR9F FP6N FR9Q FRC9 FNJP FNNQ
3 2 G B Silve r FFFL FFGF FR9D FP6M FR9P FRC8 FNJN FNNP
1 6 G B Sp a ce G ra y FF9Y FFG8 FR97 FP6H FR9K FRC4 FNJJ FNNK
1 6 G B G old FFDR FFGC FR99 FP6K FR9M FRC6 FNJL FNNM
1 6 G B Silve r FFDN FFG9 FR98 FP6J FR9L FRC5 FNJK FNNL

P owe r a nd Ba tte ry

Built-in rechargeable lithium-ion battery

Charging via USB to computer system or power adapter
Talk time: Up to 10 hours on 3G
Standby time: Up to 250 hours
Internet use: Up to 8 hours on 3G, up to 10 hours on LTE, up to 10 hours on Wi-Fi
Video playback: Up to 10 hours
Audio playback: Up to 40 hours

Syste m R e q uire me nts

Ma c:

Mac OS X v10.6.8 or later

iTunes 11.1 or later
Internet access required; broadband recommended; fees may apply
Apple ID required for some features

Wind ows:
Windows XP Home or Professional (SP3 or later), Windows Vista, Windows 7, Windows 8
iTunes 11.1 or later
Internet access required; broadband recommended; fees may apply
Apple ID required for some features

Built in Ap p s & Fre e Ap p le Ap p s

Built in Apps Free Apps from Apple

T ouch ID
T ouch ID Ove rvie w
With iPhone 5s, getting into your phone is faster and easier with Touch ID a new fingerprint identity sensor.

Put your finger on the Home button, and just like that your iPhone unlocks. Its a convenient and highly secure way to access your phone. Your
fingerprint can also approve purchases from the iTunes Store, App Store, and iBooks Store, so you dont have to enter your password. Touch ID
is capable of 360-degree readability which means no matter what its orientation, your iPhone reads your fingerprint and knows who you are.

Se tting up T ouch ID
You can set up Touch ID in iOS Setup Assistant or by tapping Se ttings >
G e ne ra l > P a sscod e & Finge rp rint > Finge rp rints. In order to use
Touch ID, you must first setup a passcode. Your passcode is used for
additional security validation and to authorize enrolling new fingerprints.

Use the following steps to enroll your fingerprint:

1. Ensure the Home button and your finger is clean and dry.
2. Hold the iPhone as you normally would when touching the Home button.
3. Touch your finger to the Home button and hold it there until you feel a
quick vibration or you are asked to lift your finger.?

T ip : Dont press the button, only touch lightly.

4. Continue to touch and lift your finger slowly, making small adjustments to
the position of your finger each time.
5. Once the initial scanning is complete, youll be asked to adjust your grip
in order to capture the edges of your fingerprint.
6. Hold the phone as you normally would when unlocking it, touching the
adjacent outer areas of your fingertip, instead of the center portion you
initially scanned.

If you have trouble enrolling one finger, try enrolling a different finger. As you
use it, Touch ID will continue to learn and improve recognition of your
fingerprint over time.

Using Touch ID sets your Require Passcode setting to Immediately. You still have the option of entering your passcode
simply by sliding to unlock.

If you unintentionally slide and reach the passcode entry screen, you can still use Touch ID to unlock your iPhone (as long as
there have not been 5 unsuccessful attempts to recognize your finger).

Touch ID only works for fingers that you enroll. You can enroll up to five fingers using Se ttings > G e ne ra l > P a sscod e &
Finge rp rint > Finge rp rints.
 Note : For each additional finger that you enroll, it may take slightly longer for Touch ID to recognize your finger when you use
it.

Using T ouch ID inste a d of your p a sscod e

You can use Touch ID to unlock your phone without having to enter your passcode every time. There are two ways you can unlock with Touch ID:

Press the Home button once to wake iPhone 5s, and keep your finger lightly on the Home button.
Press the Sleep/Wake button once to wake iPhone 5s, and then touch your finger lightly on the Home button.

If Touch ID doesnt recognize your finger, youll be prompted to try again. After 3 attempts, youll be given the option of entering your
passcode. After two more tries, you will be required to enter your passcode. In addition, you will be required to enter your passcode to unlock
your iPhone in these conditions:
Restarting your iPhone 5s
48 hours pass from the last time you unlocked your iPhone
Enrolling a new fingerprint after deleting all existing fingerprints

Using T ouch ID for iT une s Store , Ap p Store , a nd iBooks Store p urcha se s

You can also use Touch ID instead of entering your Apple ID password to purchase content from the iTunes Store, App Store, and iBooks Store.

If you havent already, ensure that iTunes & App Store is enabled in Se ttings > G e ne ra l > P a sscod e & Finge rp rint > Finge rp rints. If
you cannot enable this setting, ensure that your Apple ID is signed in under Se ttings > iT une s & Ap p Store .

Use the following steps to purchase content with Touch ID:

1. Open the iTunes Store, App Store, or iBooks Store.

2. Select an app, song, video, or book to purchase.
3. Instead of the Apple ID password prompt, a Touch ID prompt is displayed.
4. Touch your finger lightly on the Home button with the finger youve enrolled. Your content will be purchased.

Your fingerprint will eliminate the need to enter a password for your Apple ID. With this added convenience, there is no need for 15-minute
window for not entering passwords between purchases and you will be prompted to scan your fingerprint for each purchase.
If Touch ID does not recognize your finger, youll be prompted to try again. After 5 failed attempts, youll be given the option of entering your
Apple ID password. In addition, you will be required to enter your Apple ID password after:

Restarting your iPhone 5s

Enrolling or deleting fingers

To use the Touch ID sensor for iTunes store functionality:

Set up fingerprint scanning for basic device authentication, i.e., access the Home screen from the Lock screen.
Authenticate into the iTunes store with Apple ID and Password.
Touch ID will then authenticate into the iTunes store after that.
The Apple Store user interface (UI) will tell the user what to do at each step.

Note : Touch ID cannot be used for purchases if Require Password in Se ttings > G e ne ra l > R e strictions is set to
Immediately.

Cle a ning the T ouch ID se nsor

Having a clean surface will make it easier for Touch ID to read your fingerprint. As needed, use a clean, lint-free cloth to wipe off any dirt or
debris from the Home Button.

Ma na ging Finge rp rints a nd Se ttings

Use Se ttings > G e ne ra l > P a sscod e & Finge rp rint > Finge rp rints to:

Enable or disable Touch ID for Passcode or iTunes & App Store

Enroll new fingerprints Tap Edit to rename your existing fingerprints
Swipe to Delete a fingerprint

If you have more than one fingerprint enrolled, you can touch a finger to the Home button to see the fingerprint in the list it is linked too. If your
finger matches, that finger in the list will be briefly highlighted.
T roub le shooting T ouch ID

1. Ensure your fingers and the Home button are clean and dry. Moisture, lotions, sweat, oils, cuts, or dry skin may affect fingerprint
recognition. Certain activities can also temporarily affect fingerprint recognition, including exercising, showering, swimming, cooking, or other
conditions or changes that affect your fingerprint

?Note : Cover the Home button completely. Dont tap too quickly, dont press down hard, and dont move your finger while Touch ID is scanning.

2. Tap Se ttings > G e ne ra l > P a sscod e & Finge rp rint > Finge rp rints and verify:

Passcode Unlock and/or iTunes & App Store is enabled.

One or more fingerprint has been enrolled.

3. If one finger isnt working, tap Edit in Se ttings > G e ne ra l > P a sscod e & Finge rp rint > Finge rp rints > E d it to delete and then re-
enroll the finger.
4. If that finger still isnt working, try enrolling a different finger.
5. If you are unable to enroll any of your fingers, take your iPhone 5s to an Apple Retail Store, Apple Authorized Service Provider, or contact
AppleCare for further assistance.

When troubleshooting Home Button/Touch ID issues, isolate the issue to either specific fingers or the Touch ID sensor on the device by trying the
following:

Restart the iPhone 5s Ensure the customer's finger and the Touch ID sensor is clean
Follow the enrollment steps and UI prompts, and:
Have the customer try to enroll a finger on their own device.
Have the customer try to enroll a finger on another known-good device.
Ask permission, and then try to enroll your finger on the customers device.

If the issue only occurs with a certain fingers, have the customer try another finger. Do not service or replace the device for issues with a specific
finger(s). If the customer has an issue with certain fingers, explain that in some cases Touch ID may unable to match those fingers consistently.
This is usually caused by the readability of that fingerprint, and the customer can either try enrolling the finger at a later time, or use a different
finger for Touch ID.

If you and the customer are unable to enroll any fingers on the device, this indicates there is an issue with the Touch ID sensor and the iPhone 5s
should be serviced.
Cle a ning P roce d ure s

R e q uire d T ools

Lighted otoscope (or lighted magnifying glass)

ESD-safe brush (922-9918)
ESD-safe tweezers
Microfiber cloth

iPhone 5 is used in the cleaning procedures examples. Cleaning procedures remain constant across iPhone models.

Ca ution

Never use compressed air to clean any part of an iPhone, as this can damage delicate components.

SIM T ra y

Dirt and debris around the SIM tray slot of the device can appear dirty and
cause issues, such as:
Difficulty opening/closing SIM tray.
Dirt and debris entering device when SIM tray is ejected and removed.

1. Eject SIM tray from device.

2. Use alcohol wipe to gently wipe around edges of SIM tray to remove dirt
from edges.
3. Use alcohol wipe to gently wipe around edges of SIM tray slot on device to
remove dirt from edge.
4. Inspect to verify dirt has been removed.
5. If any dirt still remains use alcohol wipe and repeat steps 2 and 3.
Lightning Conne ctor

Debris in the dock or Lightning connector can cause performance issues, such
as:
Unable to charge battery.
Device not recognized by iTunes/computer/accessory.

Cle a ning P roce d ure :

1. Power off iPhone (red slider)

2. Use a lighted otoscope or magnifying glass to inspect for debris.
3. Use an ESD-safe brush to delicately brush out lint or debris. Be careful
not to damage any metal contacts. Note : Avoid brushing debris into the
speaker or microphone, if present, on either side of the Lightning
connector.
4. If needed, use ESD-safe tweezers to carefully pull out any large pieces of
lint or debris. Be careful not to damage any metal contacts.

He a d p hone /He a d se t J a ck
Debris in the headphone/headset jack can cause audio or functional issues, such as:

Device is stuck in headphone mode and no audio is heard from receiver or speaker.
Headphone audio is distorted (static or crackles) or is not functioning.
Headphone audio is only heard in one channel.
Headphone microphone has distorted sound or is no sound.
Headphone connector will not fit all the way into headphone/headset jack.

Wa rning

WAR NING : Do not use long metal tools (such as screwdrivers or dental picks) while cleaning inside the headphone/headset
jack, as this could lead to battery puncture.
 1. Use a lighted otoscope or magnifying glass to inspect for debris. Use an
ESD-safe brush to brush out lint or debris.
2. Use just enough bristles to fit inside the headphone/headset jack. Twist
the bristles to loosen and lift out debris.

Sp e a ke r a nd Microp hone

Debris blocking the speaker and microphone openings can cause audio
performance issues, such as:
Low or distorted volume audio from the speaker.
Muffled, low volume or distorted audio recorded from the microphone.

Cle a ning P roce d ure :

1. Use an ESD-safe brush to gently brush cover openings of the speaker

and/or microphone, if present. Note : Avoid brushing debris into the dock
or Lightning connector by brushing debris away from the connector.

R e ce ive r

Debris blocking the receiver opening can cause audio performance issues,
such as:
Muffled, low volume or distorted audio through the receiver.

Cle a ning P roce d ure :

1. Inspect the receiver for loose debris.

2. Use an ESD-safe brush to gently brush the cover mesh in the receiver
opening to remove debris. Ca ution:

Use extreme care to avoid damaging the microphone embedded within the
receiver opening.
Avoid using large sweeping motions across the glass, as this could lead to
scratches.
 3. Use a micro-fiber cloth to clean away the loosened debris.

T roub le shooting

Ha rd wa re vs Softwa re issue s

Use r Conte nt: Corrupt or invalid user data

Softwa re : Missing or corrupt operating system files

Ha rd wa re : Physical failure of a specific component

Some e xa mp le s of iP hone ha rd wa re symp toms includ e :

iPhone does not power on

iPhone does not charge

iPhone display is dark, very dim, or there is other display corruption

Unable to listen to music through headphone jack

Touchscreen input is erratic or nonresponsive

Buttons or switches do not work

Unable to connect to a Wi-Fi network

Unable to connect to a cellular network

Some e xa mp le s of iP hone softwa re symp toms (includ ing corrup t or inva lid use r d a ta ) includ e :

iPhone starts up and freezes on the Apple logo

iPhone starts up and displays 'Please Connect to iTunes'

While using the iPhone, it unexpectedly restarts

While using an application, it unexpectedly returns to the Home screen

The iPhone freezes while using an application

Unable to listen to music or play movies

Touchscreen input is erratic or nonresponsive

Unable to connect to a Wi-Fi network (Check Settings)

Unable to connect to a cellular network (Check Settings)

Hardware issue? Reference Apple Support article TS2802: iPhone: Hardware troubleshooting to learn how to verify iPhone
hardware is working correctly.

Non Se rvice Issue s

Do not send a device in for service for:

Any issue related to device activation

Security software issues

iOS software issues or third-party app software issues

Caller ID issues

Cellular data issues

Dictation issues

Different phone number showing in iTunes or on device

Device not recognized in iTunes

Issues with setting up your email account

Issues with sending or receiving email

FaceTime issues

FaceTime activation issues

 iCloud issues

iMessage activation issues

Incompatible or unsupported accessories

Siri issues

SIM card or SIM PIN issues

SMS/MMS/iMessage issues

Syncing issues

USB connection issues

Voicemail issues

Ba ckup Use r Da ta
Before troubleshooting a users device, verify that the data is backed up to iCloud or to iTunes on the users computer.

Learn more about iCloud at www.apple.com/icloud.

Imp orta nt

To avoid syncing a users device to a test computer, go to iT une s > P re fe re nce s > De vice s and select Prevent iPods,
iPhones, and iPads from syncing automatically.

For more information on backing up user data, refer to Apple Support articles:

HT1766: iOS: How to back up

HT4137: iOS: How to back up your data and set up as a new device
TS2529: iOS: Troubleshooting backup issues in iTunes

Common T roub le shooting P roce d ure s

This table is a summary of common troubleshooting procedures. Attempt quick fixes in the order listed below.

Imp orta nt

These steps may not be effective for all issues. Apply only the steps necessary to isolate and resolve the issue.

Procedure Action

Go to Se ttings > G e ne ra l > Softwa re Up d a te , if available; or use the latest version of iTunes
Up d a te
(www.itunes.com/download) to check for the latest iOS. Connect the device to the computer, go to iT une s > (De vice ) >
Softwa re
Summa ry and click the "Check for Update" button.

Cha rge Connect to a known-good power outlet to charge the battery. Use a known-good Apple USB Power Adapter and Lightning
Ba tte ry Connector to USB Cable. Do not charge via a computer port.

A restart forces the device to close all open files and powers off all hardware components.
1. Press and hold the On/off button on top of the device until a red slider appears.
R e sta rt 2. Slide your finger across the slider to turn off the device.
3. To turn the device on, press and hold the On/off button until the Apple logo appears.

P e rform a re se t ONLY if una b le to d o a re sta rt.

R e se t
Press and hold both the On/off button and the Home button for at least ten seconds, until the Apple logo appears.

iOS 7 : From the Home screen, double-click the Home button to display recently used apps. Swipe up on the thumbnail
Force Quit a n snapshot of an app to force it to close.
Ap p iOS 6 : Double-click the Home button to display recently used apps. Press and hold the app until a red minus appears. Tap
the red minus to quit the app.

E ra se All
Erases all user content and settings. From the Home screen choose Se ttings > G e ne ra l > R e se t > E ra se All Cone nt
Conte nt a nd
a nd Se ttings. If possible, try this before a Restore since it is much faster.
Se ttings *

Erases all software and data, and then installs a fresh copy of iOS. Connect the device to the computer, go to iT une s >
R e store *
(De vice ) > Summa ry and click the "Restore" button.

R e cove ry
Recovery mode loads only the firmware drivers necessary for iTunes to recognize the device. Refer to the Service Guide for
 Mod e instructions.
R e store *

Device Firmware Update (DFU) allows you to perform a restore when a ll other attempts to restore the device fail. Refer to the
DFU R e store *
Service Guide for instructions.

* WAR NING : This will delete all user data and settings on the device. If saving content is important to the user, verify that the
data is backed up to iCloud or to iTunes on the user's computer.

Refer to the Additional Resources section of this training for links to iPhone 5s Service Guide.

Se rvice a b le P a rts

iPhone parts are NOT interchangeable between models and damage will occur if the incorrect part is used.

Note: All screws come in quantities of 200.

Kit Conte nts (order screws

De scrip tion P a rt Numb e r Scre ws
separate)

Ba tte ry Conne ctor

9 2 3 -0 6 5 9 (10) Battery Connector Cowling 9 2 3 -0 1 7 3 (1) top, (1) bottom
Cowling
 6 6 1 -8 2 1 6 (1) Battery
Ba tte ry Kit
BZ6 6 1 -8 2 1 6 (for Bra zil (1) Battery Adhesive Pack
only)

Ca me ra 9 2 3 -0 6 5 2 (1) Camera

9 2 3 -0 3 2 2 (1) unmagnetized, upper

right
Disp la y Cowling 9 2 3 -0 6 8 6 (10) Display Cowling 9 2 3 -0 1 7 2 (1) lower left, (1) lower
right
9 2 3 -0 1 7 3 (1) upper left

9 2 3 -0 2 0 5 (1) long, upper left

R e ce ive r 9 2 3 -0 6 5 4 (1) Receiver Module
9 2 3 -0 1 7 5 (1) short, lower right

9 2 3 -0 6 6 1 (1) long, upper left

R e ce ive r Cowling 9 2 3 -0 6 9 4 (10) Receiver Cowling
9 2 3 -0 1 7 5 (1) short, lower right

9 2 3 -0 1 6 7 (2) black
Se curity Scre ws
9 2 3 -0 2 1 8 (2) white/silver/gold

9 2 3 -0 5 7 2 (space gray)
SIM T ra y 9 2 3 -0 5 7 3 (silver) (1) SIM Tray
9 2 3 -0 5 7 4 (gold)

9 2 3 -0 1 6 5 (black)
SIM T ra y E j e ctor Arm (1) SIM Tray Ejector Arm 9 2 3 -0 1 6 9 (1)
9 2 3 -0 1 8 5 (white/silver/gold)

9 2 3 -0 2 0 6 (1) right
Sp e a ke r 9 2 3 -0 6 5 3 (1) Speaker Module
9 2 3 -0 1 7 8 (1) middle

9 2 3 -0 1 8 7 (1) upper left

9 2 3 -0 6 8 5 (1) bottom right, large
Vib e Motor 9 2 3 -0 6 5 5 (1) Vibe Motor head
9 2 3 -0 6 6 2 (1) perpendicular to band

T a ke Ap a rt
 Imp orta nt: Before servicing a device running iOS 7, ensure customer has disabled Find My iPhone in Settings. For more
information, refer to Apple Support article HT5818: iCloud: Find My iPhone Activation Lock in iOS 7.

Be fore You Be gin

Imp orta nt

R e fe r to iPhone Visual/Mechanical Inspection (VMI) Guide to d e te rmine if the d e vice ha s a ny a ccid e nta l d a ma ge .
Check for Liquid Contact Indicator (LCI) activation externally in the SIM tray slot before opening the device.

E le ctrosta tic Discha rge P re ca utions

Proper ESD precautions must always be used when opening an iPhone. Make sure you are working on a properly grounded ESD-safe mat and
are wearing a properly connected ESD-safe wrist strap.
For more information about ESD, refer to:

Apple Support article OP100: Electrostatic Discharge Precautions and Myths

AppleCare Service Training: ESD Precautions

Refer to the Additional Resources section of this training for links to iPhone 5s Service Guide. Videos are for informational
purposes, use the Service Guide and perform all troubleshooting before beginning a repair.

R e q uire d T ools
The following tools are required to service iPhone 5s:

ESD-safe wrist strap

ESD-safe workstation
SIM Removal Tool (922-8417) or paperclip (size #1)
Nylon Probe Tool (black stick) (922-5065)
ESD-safe tweezers
wire cutters or small scissors
packing tape (provides a smooth surface for removal of the display)
micro-fiber polishing cloth
iPhone Torque Driver Kit (923-0248) includes:
iPhone Torque Driver (black), 0.35 kg-fcm (923-0245)
iPhone Torx Security Bit (923-0247)
JCIS Bit (923-0246) for cross-head screws

iPhone Torque Driver (blue), 0.65 kg-fcm (923-0448)

iPhone Battery Fixture (923-0075)
iPhone 5/5s Repair Tray (923-0315)
Motorola DS6707 Scanner (922-9230) for serial barcode

The iPhone Torque Driver (blue) (923-0448) and Phone Torque Driver (black) (923-0245) are new tools, they use
different torque values for different screws in the same iPhone. Follow the Service Guide closely and always use
the correct driver to avoid over tightening or under tightening screws.

SIM T ra y R e p la ce me nt

The Sim Tray is located on the side of iPhone.

First Ste p s:
1. Power off iPhone
2. Insert the end of a SIM Removal Tool (922-8417) or a small thin paper
clip (size #1) into the hole on the SIM tray.
3. Push the tool straight in firmly until tray pops out.

Note orientation of the tray and SIM card prior to inserting into iPhone.

Op e ning the De vice

The iPhone must be opened but the display does not always need to be
removed for every internal repair. Refer to Opening Device for the proper
procedure.
First Ste p s:
Refer to the Visual/Mechanical Inspection (VMI) Guide to determine any
accidental damage.
Remove any cases or screen protectors.
Observe ESD precautions.
Power off iPhone.

R e q uire d T ools:
iPhone Torque Driver (black) (923-0245)
Security Bit (923-0247)
Nylon Probe Tool (black stick, 922-5065)
Universal Display Removal Fixture (923-0186)
iPhone 5/5s Repair Tray (923-0315)

Ca ution: If display glass is broken, affix packing tape before removal to

prevent injury and scattering of glass. DO NOT let tape go over the edge of
display.

Ca ution: Use only the Universal Display Removal Fixture with the iPhone 5s.
Other fixtures may cause damage to the home button flex cable.

See: Opening Device for the proper display removal procedure.

Disconne ct Disp la y Asse mb ly

First Ste p s:
Open Device

R e q uire d T ools:
iPhone Torque Driver (black) (923-0245)
JCIS Bit (923-0246) for cross head screws
ESD-safe tweezers
Nylon Probe Tool (black stick, 922-5065)

Remove and discard (4) cross-head screws using iPhone Torque Driver
(black) in display cowling.
Note : Upper right screw #1 is not magnetized. Remove with tweezers.

See: Disconnect Display Assembly for the remainder of this repair procedure.

SIM T ra y E j e ctor Arm R e p la ce me nt

First Ste p s:
SIM Tray
Open Device

R e q uire d T ools:
iPhone Torque Driver (black) (923-0245)
JCIS Bit (923-0246) for cross-head screws
ESD-safe tweezers

1. Remove (1) cross-head screw (923-0169) from SIM Tray Ejector Arm
using iPhone Torque Driver and JCIS Bit.
2. Remove SIM Tray Ejector Arm with tweezers.

Watch the movie below and see the SIM Tray Ejector Arm section of the
iPhone Service Guide for the remainder of the repair procedure.
 Sim Ejector Arm Revealed

SIM Tray Ejector Arm Replacement

Play
 SIM Tray Ejector Arm Replacement

R e ce ive r R e p la ce me nt

First Ste p s:
Open Device
Disconnect Display Assembly

R e q uire d T ools:
iPhone Torque Driver (black) (923-0245)
JCIS Bit (923-0246) for cross-head screws

Note : Save receiver cowling for reuse.

Imp orta nt: Do not reuse old screws.

Watch the movie below and see the Receiver section of the iPhone Service
Guide for the remainder of the repair procedure.

Save for Re-use

Receiver Replacement

Play

Receiver Replacement

Vib e Motor R e p la ce me nt

First Ste p s:
Open Device
Disconnect Display Assembly

R e q uire d T ools:
iPhone Torque Driver (black) (923-0245)
JCIS Bit (923-0246) for cross-head screws
ESD-safe tweezers

Watch the movie below and see the Vibe Motor section of the iPhone Service
Guide for the remainder of the repair procedure.
Vibe Motor Replacement

Play

Vibe Motor Replacement

Sp e a ke r R e p la ce me nt
First Ste p s:
Open Device

R e q uire d T ools:
iPhone Torque Driver (black) (923-0245)
iPhone Torque Driver (blue) (923-0448)
JCIS Bit (923-0246) for cross-head screws
ESD-safe tweezers
Nylon Probe Tool (black stick, 922-5065)

Watch the movie below and see the Speaker section of the iPhone Service
Guide for the remainder of the repair procedure.

Speaker Replacement

Play

Speaker Replacement
Ba tte ry

First Ste p s:
Open Device
Disconnect Display Assembly
Review: TP328: Safety: Battery Handling

R e q uire d T ools:
iPhone Torque Driver (black) (923-0245)
JCIS Bit (923-0246) for cross-head screws
ESD-safe tweezers
Nylon Probe Tool (black stick, 922-5065)
iPhone 5/5s Repair Tray (923-0315)
iPhone Battery Fixture (923-0075)
Scissors or wire cutters

WAR NING : If battery is dented, punctured or otherwise damaged, STOP! Reinstall display assembly and replace whole unit.

WAR NING : Do not reuse or reinstall a loose battery or a battery that has been removed. Replace with new battery, or whole
unit when battery is unavailable.

The battery is held down with adhesive. Cut top of battery adhesive tab using wire cutters or small scissors to separate the
tab into two strips. WAR NING : If adhesive tab or strip breaks off, do not use tools to pry up battery. Instead, replace the
phone as a whole unit.

Watch the movie below and see the Battery repair section of the iPhone Service Guide for the remainder of the repair
procedure.
Battery Replacement

Play

Battery Replacement

iSight Ca me ra R e p la ce me nt

Imp orta nt

Imp orta nt: Wear lint-free gloves to prevent contamination of camera lens.
First Ste p s:
Open Device
Disconnect Display Assembly

R e q uire d T ools:
ESD-safe tweezers
Nylon Probe Tool (black stick, 922-5065)
Lint free gloves

Watch the movie below and see the iSight Camera repair section of the iPhone
Service Guide for the remainder of the repair procedure.

iSight Camera Replacement

Play

iSight Camera Replacement

Visua l/Me cha nica l Insp e ction

Visua l/Me cha nica l Insp e ction

The Visual/Mechanical Inspection (VMI) will help you determine whether a user's described issue with the iPhone was caused by a defect in
materials and workmanship, accidental damage or an unauthorized modification, and then determine which service type to use. Defects in
materials and workmanship are eligible for service under Apple's Limited Warranty or applicable consumer law. Some forms of accidental
damage may be eligible for service under an AppleCare Protection Plan (APP) or AppleCare+ (where available) or for out-of- warranty service at
a cost to the user.

See the Visual/Mechanical Inspection (VMI) for guidelines of damage classification and reference photos.

Se rvice E ligib ility

Eligible Damage (Returnable Damage): Damage caused by defects in materials or workmanship and some forms of accidental damage, for
example liquid contact. See Guidelines for Damage Classification and Reference Photos (Visual/Mechanical Inspection (VMI)) for examples of
damage that is eligible for service under Apple's Limited Warranty, AppleCare Protection Plan, AppleCare+ (where available) or applicable
consumer law or for out-of-warranty service at a cost to the user.
Ineligible Damage (Non-Returnable Damage): Severe or catastrophic damage caused by accident, abuse, disassembly or unauthorized service
or modification is ineligible for service under Apple's Limited Warranty or for out-of-warranty service. See Guidelines for Damage Classification
and Reference Photos (Visual/Mechanical Inspection (VMI)) for examples of damage that is ineligible for service. Devices with this type of damage
should be returned to the user un-repaired.

Note: Catastrophic damage may be covered for AppleCare+ users in certain countries. Refer to Apple Support article
OP691: Coverage eligibility for products covered by AppleCare+ for more information.

E xte rna l Insp e ction

If any of the following external components are missing or intentionally damaged, the device has ineligible damage.

Headset jack
iSight camera
Receiver
Display
FaceTime camera

Inte rna l Insp e ction

Unauthorized modifications alter the devices functionality or capability and the device is ineligible for service. Unauthorized modifications include
third party parts used in the device, missing components on logic board, or missing components on flexes.
If any of the following internal components are missing or intentionally damaged, the device has ineligible damage.

Headset jack
iSight camera
Microphone
Battery
Battery connector
Battery pull-tab
Visible flexes
Speaker module
Logic board
Vibe motor
Receiver module

If any of the issues below are found, investigate further for unauthorized modifications or corrosion. If no signs of unauthorized modifications or
corrosion are found, replace any missing screws/cowlings, reconnect cables and continue testing.

T hird -P a rty Disp la y Mod ifica tion

Unauthorized modifications alter the devices functionality or capability and the

device is ineligible for service. In order for the device to be eligible for service,
the user should submit the device with its original components.
All service claims that are denied due to unauthorized
modification must be clearly recorded in the service history.

Illuminate display with an LED flashlight. If reflection on display has color

bands or refractive color banding as shown on the left, then it is an original
Apple display. The banding will not be present on a device that has this type
of third-party display.
 Note: If display powers on, then this test is not necessary.

De vice Id e ntifica tion

A valid device identifier, such as the International Mobile Equipment Identifier

(IMEI) or Apple serial number, is required to provide service for the iPhone 5s.
The IMEI is etched on the back of the iPhone 5c housing.

If the device turns on, the serial number may be obtained in Diagnostics,
iTunes, and the IMEI can be obtained by dialing *#06# on the phone keypad.

Note : Do not use the iOS About screen to retrieve the serial number. If a
device turns on, and the printed serial number is missing or mismatched, use
the serial number obtained in Diagnostics or iTunes. The IMEI can be obtained
by dialing *#06# on the phone keypad.

If a device does not turn on, use the IMEI on the back housing and match it to
the internal serial number label to identify the device. If the back housing IMEI
is unreadable, use the internal serial number.

If the device doesn't turn on, the back housing IMEI is unreadable, and the
internal serial number is not present, attempt to determine whether the serial
number label has been subject to unauthorized removal, or is missing due to
the manufacturing process.

If the printed serial number label has been removed by a user and the device does not turn on, the device is not eligible for
service.

If the printed serial number is missing due to the manufacturing process and the device does not turn on, the user will need
to present proof of purchase to be eligible for service.
 Swolle n Ba tte ry

Refer to Apple Support article TS2358: Enclosure separation due to expanded battery.

Inte rna l LCI

The iPhone 5, 5c, and 5s contain three internal liquid contact indicators (LCIs).
One external LCI is located on the underside of the display and viewable by
removing the SIM tray. Two internal LCIs are located in the enclosure. One LCI
is between the battery and battery cowling, and another is located to the left
of the main camera.

If an LCI is activated (red), it indicates contact with liquid. Liquid can cause
damage that is not covered under warranty and is not eligible for modular
repair, but is eligible for Out-of-Warranty (OOW) paid whole unit
replacement.

Imp orta nt: If an internal LCI is activated or corrosion is present, reassemble

the device and do not proceed with modular repair.

Inte rna l Vie ws

Scre w Cha rt
Inte rna l Vie ws
1. Vibe Motor 10. Battery Cowling
2. Battery 11. Speaker Module
3. Home button Connector 12. Lightning Connector
4. Headphone Jack 13. Camera/Receiver/ALS Connector
5. Microphone 14. Multi-Touch Connector
 6. Camera 15. Display Connector
7. Display Connections on logic board 16. Receiver
8. Logic Board 17. Home Button Assembly
9. SIM Tray

Ad d itiona l R e source s

Apple iPhone Page

iPhone Support Page
iPhone 5s Tech Specs
iPhone Battery Info

Se rvice G uid e s

iPhone 5s Service Guide

Copyright 2014, AppleCare