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Table of Contents
Status Codes & Connection States ........... 11
1) DSS at A Glance .................................. 2
Cache Statuses ......................................... 12
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1 DSS at a Glance
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2 Getting Started
IMPORTANT TERMS
VIP: Virtual IP This is the assigned IP from DOSarrest service that your visitors will see.
Origin IP: This is your servers IP. Also known as the Upstream IP.
DSS: DOSarrest Security Services. This is the name of the customer portal.
CV (Client Validation): A security tool to test if visitors are real users.
URIs/URI System: Uniform Resource Identifier A specific location on the website.
For example: / is example.org, /blogs is example.org/blogs, and etc.
Origin Pool: The list of servers you control that we pass clean traffic to.
LOGGING IN
Sub-account login
1. Go to http://dss.dosarrest.com
2. Click on underneath Username.
3. Enter Sub-account Username in the Username field, Primary account name on the
Customer Name Field, and password.
4. Click Sign in.
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RETRIEVING YOUR PASSWORD
Click on the on the login form.
You can also send an email directly to our 24/7 support team at support@dosarrest.com to
have your password reset.
3 The Basics
CHANGING YOUR PASSWORD
Go to the Settings tab and enter your new password in the Password field. Enter it again in
the Confirm Password field and click Save.
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SUBMITTING A TICKET
Go to , click on Open New Ticket. Use the dropdown menus to define your tickets
Type, Priority level, Subject and Description. Add attachments if you have them, and click
Save.
VIEWING A TICKET
Go to . This screen will be filtered by default All. You can filter the tickets
accordingly from the dropdown menus, Status (All, New, Open, Closed, and Resolved), Priority
(All, Low, Medium, High, and Emergency) and Type (All, Problem, Question, Feature). Click on
the ticket you want to read. Click on to expand and view the conversation.
The SSL upload window will appear once the HTTPS box is checked. Here you can upload or
copy and paste your SSL cert and key in the field box. If your file is in PEM or P12/PFX format,
click on you can choose from the PEM or P12/PFX tab and upload the SSL
certificate and SSL security key files as directed. Enter your SSL password twice and click
Upload.
Click on to verify the cert and keys match. If it is a successful match you will
receive the following message Save once done.
There will be a red bar on the top of the browser,
click on it to commit the changes, and youll
receive an email confirmation/notification once the update has been applied and is active.
You can also have our 24/7 support team upload the SSL certificate. Send an email to our 24/7
support team at support@DOSarrest.com and youll receive a response within 10-15 minutes.
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4 Dashboard
The dashboard and reporting tools can be customized for anyone who seeks a high level of
control over their data and how it is displayed.
DEFAULT DASHBOARD
When you first log into the DSS, the Dashboard will be the default tab. By default there will be
nine graphs disaplayed: Blocked Events, Bandwidth, Connections, Events, Top Country, Bird's
Eye, Top URLs, Top Referers, and Visitor ISP.
DASHBOARD SETTINGS
You can configure how your dashboard functions by selecting the VIP on the top left corner,
Locations, Timescale Picker, Auto-Refresh, and Graphs on the dropdown menus.
5 Dashboard Graphs
BLOCKED EVENTS
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BANDWIDTH
CONNECTIONS
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FAQ: Connections Graph
EVENTS
TOP COUNTRY
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BIRDS EYE
TOP URLs
TOP REFERERS
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VISITOR ISP
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STATUS CODES
Displays the HTTP status code from the web server. Common examples:
Good
200 OK Web page is served without issue.
301 or 302 SEO redirects which seamlessly direct customers to new locations of
pages.
Bad
404 Requesting a page which does not exist.
461 Unsupported transport.
CONNECTION STATES
When transferring information across the Internet the connection will go through multiple
transmission control protocol (TCP) states. This graph displays the TCP state a connection is in
between an end user and the origin IP or VIP.
SYN SENT - (client) initiates communication with server.
SYN RECV (server) follows SYN SENT (handshake).
ESTABLISHED (server and client) handshake is complete and servers are able to
exchange information.
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FIN WAIT 1 (server and client) represents waiting for an acknowledgment of the
connection termination request previously sent.
FIN WAIT 2 (server and client) waiting for a connection termination request from the
remote client.
CLOSE WAIT (server and client) when a server has finished sending information
<waiting <waiting for a connection termination request from the local user>
CLOSING (server and client) waiting for a connection termination request
acknowledgement from the remote TCP.
LAST ACK (server and client) session is open but no data is being transferred. Waiting
for acknowledgement of the connection termination request.
CLOSED response sent to a CloseWait state, which terminates the connection. No
connection state at all.
TIMEWAIT (server or client) connection was not cleanly closed.
The connection will automatically close after a timeout period.
CACHE STATUSES
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6 Configuration
IMPORTANT NOTE
When you make any changes in Configuration, they do NOT take effect immediately, even
when you click Save or Submit. DOSarrests support team quickly does a review to
ensure the changes wont negatively impact your service or level of protection, and then
the changes are applied. You will be notified once they changes are live, or if there are any
issues you need to be aware of, usually within 5 minutes.
The SSL upload window will appear once the HTTPS box is checked. Here you can upload or
copy and paste your SSL cert and key in the field box.
If your file is in PEM format, click make sure the PEM Format tab is selected
and upload the SSL certificate and SSL security key files as directed. Enter your SSL password
twice and click Upload. Alternately, you can copy and paste the text from the file into the text
field. In all cases, the new information saved will overwrite the old information.
If your file is in P12 or PFX format make sure the P12/PFX Format tab is selected and upload the
SSL certificate file. Enter your SSL password twice and click Upload.
Alternately, you can copy and paste the text from the SSL certificate file into the text field. In all
cases, the new information saved will overwrite the old information, however nothing will be
permanently altered until the support team reviews the change and applies it (usually within 10
minutes).
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This performs a mathematical verification of the certificate / key pair to
ensure they match correctly. If there is an error you will be notified of a mismatch and will not
be able to continue. If there are no errors then you will be given a success message.
Press Save once done. There will be a red bar on the top of the browser,
click on it to commit the changes, and youll
receive an email confirmation/notification once the update has been applied and is active.
You can also have our 24/7 support team upload the SSL certificate. Send an email to our 24/7
support team at support@DOSarrest.com and youll receive a response within 10-15 minutes.
Click a window will appear (image below). Enter the URI and choose from the desired
dropdown menus. Check Cache Enabled to customize caching.
To edit the URI, click on the URI from the list. Youll be redirected to a page with
PURGE CACHE
Go to , select the URI you want to purge cache. Click , a window
will appear to re-confirm you want to Purge Cache as this operation is irreversible and all
cached elements will be permanently deleted. Click to confirm, once it reaches 100%
it is completed.
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ADDING A DOMAIN
Go to , select the VIP then click on the tab. Press a window
will appear for you to input the name of the domain you wish to add, select whether it uses
HTTP, HTTPS or both. Once completed press Save
If you selected HTTPS then at this point youll need to upload the SSL certificate. See Uploading
an SSL Certificate for detailed instructions. If you dont, your HTTPS wont function correctly.
A red bar on the top will appear for you to commit the change.
You will receive an email notification once the update has been applied.
REMOVING A DOMAIN
Go to Configuration, select the VIP then click on the Domains tab and select the domain you
wish to remove from the list. Click the Delete button and Yes to confirm.
ADDING AN ORIGIN
Go to and click on . New Origin popup window will appear, fill in the Origin
IP, Port (80 or 443), and Protocol (HTTP or HTTPS).
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7 Tickets
We pride ourselves on having the most responsive and knowledgeable support team in the
business. Our security engineers answer every phone call or respond to every request within 10
minutes, and usually much faster. 24/7/365. No matter what.
Support tickets are viewed immediately and responded to with the same urgency as a phone
call. You are encouraged to use the ticketing system as it is the most effective method of
tracking ticket history and also provides security engineers with the background information
they need to quickly understand and resolve issues.
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EMAIL NOTIFICATIONS
When a support ticket is opened via the DSS panel an email with the ticket details will be sent
to all participants. Also, when an update to a ticket is made via the DSS an email will get sent to
the participants. Customer can reply to the email and it will be automatically processed by the
DSS and the customers response will be added to the ticket. These emails will come from the
email address support@dosarrest.com. Please white-list this email addresses so that your email
server doesnt block email addresses from it.
VIEWING A TICKET
Go to Tickets. This screen will be set by default to ALL on the menus. You can choose to filter
the drop-down menus by Status (new, open, closed, and resolved), Priority (emergency, high,
medium, and low) and Type (problem, question, and feature). Click on the ticket you want to
read. You can click the + to expand and view each portion of the conversation.
CLOSING A TICKET
Go to Tickets, click on the ticket you want to close. Click on the Status dropdown menu and
choose Closed or Resolved to close the ticket. A bar will appear below for you to click
Update Ticket Status, click on it to close your ticket.
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8 Knowledge Base
The knowledge base is an in house section which contains information regarding DOSarrests
services with a number of helpful tips and tricks and troubleshooting information.
It is organized is categories or subjects, clicking on the will expand all the articles in that
category.
9 Sub-accounts
Here you can create sub-accounts for staff members or clients. You can customize their access
and permissions for VIPs from view only to being able to make updates on the account.
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10 Attacks
Due to the nature of DDoS attacks and the myriad of ways they can be launched, there is no
one way for determining when there is an attack. However, as a general rule, customers can
review VIP versus Origin Bandwidth and/or Connections against each other, where a sudden
increase on the VIP side can be seen as an attack, and the efficacy of the DOSarrest solution
determined by how much of that sudden increase is seen at origin.
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