Citrix XenApp 6.

5 User Guide
For Windows and OS X





















Table of Contents
Target Audience ....................................................................................................................... 3
Prerequisites ............................................................................................................................. 3
Windows: .............................................................................................................................................. 3
OS X: ....................................................................................................................................................... 3
Installing Client ........................................................................................................................ 4
Downloading the Client: .................................................................................................................. 4
Launching the Installer ................................................................................................................... 6
Windows: ............................................................................................................................................................ 6
OS X: ..................................................................................................................................................................... 6
Launching Apps ........................................................................................................................ 9
Logging in ............................................................................................................................................. 9
Performance Tips ................................................................................................................. 11
Troubleshooting ................................................................................................................... 12
Special Note 1: Security Warning and Local Drive Access ...................................... 13
Windows: .......................................................................................................................................... 13
Mac OS X: ........................................................................................................................................... 15
Special Note 2: Firefox 30+ Special Requirements .................................................... 16
Help and Support .................................................................................................................. 16


Target Audience

This document is designed for students enrolled in a class that provides access to
the College of Science and Math Citrix Server.

Prerequisites
Windows:
Windows Vista SP2, Windows 7, Windows 8, Windows 8.1
IE 8 11, Google Chrome, and Firefox are all supported

OS X:
10.6, 10.7, 10.8, 10.9, and 10.10
Safari, Google Chrome, and Firefox are all supported
Installing Client
Downloading the Client:

Open a web browser and go to: http://science-citrix2.kennesaw.edu

Click here to go to the client

download page.

 This link will take you to the following page:

Then click the

download button to
First agree begin the download
to the terms of the client for
and your platform. This
conditions page auto detects
your operating
system.

Make sure to save the file to a
place on your computer that is
easily accessible.
Launching the Installer
Windows:
Double click on the installer icon to begin the installation of the Citrix Receiver. You
will need to approve the execution of the installer by clicking yes in the Windows
UAC prompt. The install will start automatically after double clicking and approving
the installer to run.

Click here when

installation is
complete

OS X:
Mount the Citrix Installer disc image (DMG file) that was downloaded above by
double clicking the file. The mounted disc image contains two shortcuts, double
click the icon named Install Citrix Receiver.pkg

This will launch

the installer for
OS X
Click the Continue button a couple of times, then agree to the terms, then install.
Before the install will begin, you will be asked for your password. Installation MUST
be performed by a computer administrator account.
After install, you might occasionally see a screen asking for your work email or
server address. Just cancel out of this screen, as we do not support this method of
access for the Science and Math Citrix Server. Only access through the web portal at
http://science-citrix2.kennesaw.edu is supported.


























While it is possible to download the Citrix Receiver directly from the Citrix website,
this version may not be compatible with the College of Science and Math Citrix
Server. Only the version available on the page http://science-citrix2.kennesaw.edu
will be supported fully.
Launching Apps
Logging in

Launch a web browser and
navigate to https://science-
citrix2.kennesaw.edu and login
with your KSU NetID
Credentials. Please note that
this is not the same as your
KSU ID number. If you are
having problems with your
NetID, please visit
http://netid.kennesaw.edu.

Once logged in, you will be presented with folders that coincide with your current
enrollment.

In this example screen shot, you see the contents of the Math Apps folder. Now you
see the icons of the Apps you have available. Single click* the icon to launch the app.
If this the first time you have launched an app after installing the receiver, you MAY
get a warning asking if it is OK to open .ICA files. Click yes/open. If you are asked
with what program you want to open the file with, the receiver is not installed
properly and needs to be reinstalled.

* It is important to remember that the application icons on the page are not actually
shortcuts on your desktop, they are only links on a webpage that initiate the
download of a file that tells the Citrix Receiver what application to launch for you. If
you double click the icon, will effectively be trying to initiate to simultaneous
sessions of the same app started at the same time. This can increase the chances that
your app will hang during launch and cause you to have to trouble shoot your
connection issue.

Performance Tips

Files that you are working on need to exist on the server, not on a flash drive or the
local hard drive of the PC that you are accessing Citrix from. It is perfectly
acceptable to copy files from your local machine to the server farm, but to not
attempt to run any analysis until the file has been transferred to the server, and then
copy the resultant data set that you need to keep either to your own drive or local
disk after it has been saved to the server hard drive. To use an analogy to visualize
why it is not a good idea to run code on data stored on a remotely stored drive, we
can use means of transportation as examples.

Data that exist in the processor cache memory would be available to the
processor immediately, like a light speed warp drive on the Star Ship
Enterprise.

Data that exist in system ram is akin to being a military jet airplane. That is to
say, still very fast, but much slower than that of the processor cache.

Data that exist on the server hard drive would be like a commercial airliner.
Once again, still quickly available, but much slower than system RAM and a
snails pace compared to the processor cache.

Data that exist on Owldrive, which is a network share available on Citrix and
on other campus PCs, would be like a fast sports car. This is where you start
to get into transfer speeds that really bring down the speed of the task you
are running. The best thing to do is copy data from here to the server hard
drive (the server hard drive is basically your My Documents directory on
the server farm.) If you are on campus, connected to an Ethernet network
connection (not wireless!!!!) your mapped local drives from your desktop are
about the same as the Owldrive, as long as you do not use your local PC while
the data is transferring.

Using the transportation analogy takes a drastic dive here. If you were
connected to Citrix over the Internet, data that exist on your local drives
would be like walking, barefoot. And if you are using a flash drive or USB
hard drive, consider it crawling. At this point, you are starving the processor
for data to the point that it might think it is hung when in reality your data is
still just transferring. This is also affected by time of day. During normal
business hours, data traffic off campus is heavily congested.

This is why data on a mapped drive really should be copied to the server farm
before it is processed. It will not only make the server more efficient for you, but
also for the other users on the farm.
Troubleshooting
If you are asked to download an ICA file when you click on your selected app,
then something has gone wrong with the Citrix Receiver install. Re-
download and re-install the Citrix Receiver.
The only supported access to the CSM Citrix Server is through the web site at
https://science-citrix2.kennesaw.edu. While it is POSSIBLE to connect the
receiver directly to the Citrix Server farm, it is NOT supported.
(This only works on the Windows Platform) If a program that had previously
worked stops working for you, the most likely cause is a hung session from
an improper/interrupted logoff. In order to see if your old session is still
running, and to terminate it if it is, then log into the Citrix Server and run a
different app. Once the new app starts, look in the system tray (by the time
and date in lower right corner) and find the Citrix Receiver icon there. Right
click this icon and select Online Sessions, the Connection Center. Click the
app in the ICA connection window that is not working for you, then click the
terminate button. Close the connection center and try to re-launch the app
that was having the issue. (For a graphical representation of this procedure,
refer to the windows portion of the section Special Note: Security Warning
and Local Drive Access.)

Special Note 1: Security Warning and Local Drive Access

On occasion, Citrix will pop up a
security warning asking if you
want to allow an application to
access information on a device
Windows
attached to your computer. If you
do not allow this, you will not be
allowed to save to devices on
your local computer, and will
only see the option to save your
files on the server.

OS X

If you missed this step, or inadvertently selected Block Access or one of the other
options, then you will need to go into the settings of the Citrix Receiver to specifically re-
enable the Read & Write option. This is different on each platform.

Windows:
1. Log into the Citrix server normally
and launch any available app that you
have available to you.
2. Once launched, you will have a new
icon in your taskbar for the Citrix
receiver. Right click on that icon and
select About
3. This will bring up the About Citrix Receiver window. Click on the arrow
next to Advanced, and then click on Connection Center.

4. Now you will see the Connection Center. Click on the name of the server
that you are connected to. In this example picture, it is CSM-C5. Then click
the preferences button, this will open up the Citrix Reciever Preferences
window.
5. Click the File Access tab at the top of the Citrix Reciever Preferences window,
then select Read and Write, then click Apply and OK. Close your open
application and log out of Citrix and reboot your PC. You should now see
your local drives in the applications save and open dialog boxes.


Mac OS X:
1. Log into the Citrix
server normally and
launch any app that
you have available to
you.
2. Once launched, make
sure the application
window is selected,
and you should have
Citrix Receiver listed
as the active app in the
menu bar next to the
Apple logo. Click on
that menu and select
Preferences
3. This will bring up the Citrix Receifver Preferences window. Click on the
Devices icon, and select Read and Write, then close the window.
4. Proceed to log out of Citrix and close any open Citrix Receiver windows that
you have open, and log back in to your app with local drive access.
Special Note 2: Firefox 30+ Special Requirements
Mozilla has started implementing stricter security in the newer versions of Firefox.
As of version 30, users will need to explicitly enable the Citrix ICA Client. To do this,
open the Add-ons menu by (1) typing in about:addons in the URL bar, then (2) click
on Plugins on the left side. This will bring up the list of installed plugins in your
browser. (3) Click on the drop down menu next to the Citrix ICA Client and select
Always Activate.

2 3

Help and Support

For Help and Support, you should use the support form located at
http://csm.kennesaw.edu/resources/citrix-support-request.php. Please be sure to
include your operating system and web browser version in any support request.
Any applicable error messages will help expedite your request.