Professional Documents
Culture Documents
http://www.linkedin.com/in/mikelehman
Cell: 818-636-1813
C A N D I D A T E M.S C , C Y B E R S E C U R I T Y A N D O P E R A T I O N S L E A D E R S H I P
U N I V E R S I T Y O F S A N D I E G O 2017
PROFESSIONAL ACCOMPLISHMENTS
Apple:
Technical support for MacOS, iOS, Account Security, Apple Watch, and Beats customers.
Educated customers in areas of potential use and generated product enthusiasm and excitement.
Handled customer privacy and account issues as a multiple-role Account Security Advisor.
Operated at T1.5 senior advisor role during the 2014 holiday season.
Test Engineer and Technical Writer:
Evaluated multiple digital cinema test subjects for compliance to the Digital Cinema Initiative.
Created final reports conveyed to manufacturer.
Responsible for proofreading Digital Cinema Initiative updates.
Managed in-house wiki for KDM (Key Delivery Message) generation documentation.
Managed versioning of in-house generated KDMs.
PROFESSIONAL EXPERIENCE
Apple Home Advisor: Beats / iOS / Account Security / Apple Watch / MacOS 2014 - Present
Apple Inc., Cupertino CA
EDUCATION