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Training Program Plan

Nichole Thilges
AET/570
May 15, 2017
Dr. Gregory Dlabach
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Training Program Plan

CODAC, Health, Recovery, and Wellness, Inc is an integrated care company in southern

Arizona that has been serving southern Arizona for over 45 years. CODAC is internationally

accredited through CARF (Commission on Accreditation of Rehabilitation Facilities) and

licensed by Arizonas Department of Health Services/Office of Behavioral Health Licensure.

CODAC completes compliance audits on a regular basis. The organization has maintained

superior ratings.

The primary focus is mental health while also providing physical care alongside. There

are many divisions within the organization that specialize in areas such as Mens and Womens

Health, Court Ordered Treatment, and LGBTQI. Each division has multiple support specialists

and recovery coaches working closely with therapists and medical doctors to provide the care

and services to assist each patient. Employees of CODAC care for patients from six years old

and beyond.

Training Program Description

A specific division within the organization deals with the entire environment connected

to the patient. This group is the Child and Family Services team. This division works with the

child, family members, and school personnel to provide support and skills throughout the childs

environment with consistency. The Child and Family Services team provide opportunities to

learn and implement life and behavioral life skills for a successful life.

The goal of this training program is to provide the skills and knowledge to empower the

Child and Family Services team. By empowering the Child and Family Services team, the

children and families working with the Child and Family Services team will also be empowered
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to learn the skills necessary to lead a productive and successful life. The Positive Behavior

Support Training Program will define and demonstrate how all behaviors meet unique needs.

The Child and Family Services team will learn how using a Functional Behavior Assessment in

conjunction with the Behavior Support Plan will enhance relationships between children,

families, and others. The participants of the training program will learn how to effectively

observe children before, during, and after various behaviors in different settings. The Child and

Family Services team will learn the difference between positive and negative consequences and

when and how to implement these consequences consistently and effectively.

The Positive Behavior Support training will consist of seven modules which will be

covered in individual module training sessions. The training modules consist of:

1. Defining and Understanding Behavior

2. FBA: Practice Interviewing

3. FBA: Practice Observing

4. Critical Features of BSP

5. Building BSP from FBA

6. Implementing and Evaluation

7. Leading a BSP Team

Each training session will be two hours in the classroom. The objective of the short training

sessions over several days is to provide participants the opportunity to implement and practice

the skill learned prior to building on that knowledge. The participants will also meet via video

conference during a 30 45-minute online meeting at least once during the week, additional

meetings if needed. The online meetings will be used to address any questions or issues that the

participants may have that need to be answered by the facilitator prior to the next training
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session, discuss homework answers, or to conduct small group discussions. Each participant will

also share comments and ideas through a SharePoint page. Participants will collaborate with each

other on the topic of Positive Behavior Support and the successes and failures that each have

experienced while implementing the new skills.

Needs Analysis

The Child and Family Services team consists of four therapists who each have a Masters

of Social Work and are licensed by the state of Arizona in marriage and family therapists. The

remainder of the team consists of six recovery coaches and four support specialists. The recovery

coaches each have a bachelors degree in a related field. The support specialists have graduated

from high school along with experience with mental health services as a patient. The youngest

member of the team is a recent college graduate and has been with the company for five months.

The oldest member has been with the organization for 14 years with an additional 10 years with

another organization.

The Child and Family Services team of CODAC is the group of employees that interact

with and serve children and their families to provide services to the entire family. The team work

with children who have severe behavioral and mental health issues. The team works with school

personnel to provide a consistent The Child and Family Services team have seen an increase in

violent or aggressive behavior among the children. The team has a fear of handling the escalated

situation incorrectly and either causing harm to the patient or being harmed themselves.

The Director of Child and Family Services had requested for her and her team to be

trained in the use of restraints and holds as a way to handle the rise in escalated situations. The

request was considered by the stakeholders involved with the Child and Family Services team.
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After research of the licensure requirements to add restraints and holds, the stakeholders decided

to not implement the use of restraints and holds within the organization.

The start of the needs analysis was with the request from the Director of Child and

Family Services. To continue with the needs analysis, the Training Department will conduct

interviews with each employee of the Child and Family Services team. The Training Department

will conduct the interviews in person with the employee. If an in-person interview is not possible

then the interview will be conducted via phone call. The Training Department will use an

interview form with predetermined questions during the interview.

The Training Department will also review the electronic health records connected to each

employee of the Child and Family Services team. The Training Department will review the

records to document the frequency and severity of any escalated events. The review will cover

the last 18 months so to ensure that enough information is gathered. The collected data will

demonstrate the need for additional training for employees of the Child and Family Services

team.

Administration will evaluate the costs and benefits to pursue the path to the required

certifications to allow the organization to utilize holds and restraints while handling escalated

situations. The Training Department will research other avenues available for implementation

within the organization. The Training Department will present each option to the Executives and

Board of Directors. Administration will evaluate each option. Based on costs, certification

requirements, and organizational values, the training program that will be implemented will be

the Positive Behavior Support Training Program.

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Budget. The budget model used by CODAC, Health, Recovery, and Wellness, Inc is the

Formula model. This type of budget differentiates from quarter to quarter based on performance

information of the previous quarter (Caffarella & Daffron, 2013). The organization receives a

budget from the Regional Behavioral Health Authority based on the previous financial quarter.

The organization also receives financial support through several grants through the state and

federal programs. CODAC also receives a small portion of its funding through community

donations. The Training Department of CODAC has a budget of $80,000.00 during the quarter

related to the period of this training program.

Item Price x quantity Subtotal

Personnel

Trainer 1 x ($25.00 x 2 hours) x 7 days $350

Trainees

Behavioral Health Tech 10 x ($14.00 x 2 hours) x 7 days $1,960.00

Behavioral Health Professional 4 x ($45 x 2) x 7 days $2,520.00

Materials

Trainer manual 1 manual x $13.05 $13.05

Trainee manual 14 manuals x $10.04 $140.56

Certificates 14 certificates x $3.50 $49.00

Fringe Benefits

Paperback book $27.38 x 14 $383.32

Travel

Travel to training facility 14 ppl x $7.67 x 7 days $751.66

Facilities

Companys training facility No cost $0.00

Supplies
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Pens, note pads, name tents 53.14 x 1 $53.14

TOTAL $5,837.41

Staffing Plan

Although the Training Department is a small team of two people, the members of the

team are highly qualified training professionals. The Training Specialist is very proficient in

computer skills allowing her to solve most technological issues that may arise during the training

program.

Required Qualifications

To facilitate the Positive Behavior Support Training Program, the program certification

does not require any state or federal certifications. The Training Specialist has an extensive

background in Positive Behavior Support skills and knowledge from previous trainings and job

experience. The Training Specialist will be the facilitator of the training program. This person

has over ten years of training facilitation in a variety of environments. The Training Specialist

has the desire to ensure that each participant acquires the information and skills from the training

program.

Time Requirements

To effectively facilitate the Positive Behavior Training Program, both the Training and

Learning Administrator and the Training Specialist will be required to complete extensive

research in preparation of the training program so that the training can be applied directly to the

specific audience. The Training Specialist will be required to be present for each of the seven
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training session and be allowed the time necessary to assess the weekly assignments and

documentation from the training sessions.

Internal Resources

The Training Specialist is the Subject Matter Expert regarding the topic of Positive

Behavior Support. The organization has an available training facility that will be available for the

training sessions. The Training and Learning Administrator has an extensive background with

evaluations. There will be no external resources used for this training program.

Additional Resources

The necessary additional resources required for this training program will be the

permission to create a SharePoint page for this training program. Participants will have access to

the IT Department and the Training Specialist to ask for technical assistance during normal

business hours.

Staff Performance Evaluation

The Training and Learning Administrator will conduct performance review of the Training

Specialist. The same person will review the various level evaluations to properly assess the

performance level of the facilitator.

Stakeholders and Goals. The chart found below provides information about the important

stakeholders and the goals for relationship and the effects of that relationship among the

stakeholders.

Stakeholders Goal
(minimum of five)
Executives Set and prioritize goals;
Evaluate effectiveness;
Allocate budget and resources
Managers/Supervisors Support and encourage participants to
attend and complete training
program; Encourage participants to
implement skills and knowledge
within the workplace
Training Department Employ a variety of methods,
strategies and techniques to engage
and ensure participant success;
Understand, observe, and adjust to
meet the needs of each participant;
Facilitate learning as a the Subject
Matter Expert
Employees Actively listen, observe, participate,
and engage throughout the training;
Demonstrate the knowledge of the
objectives covered in the training;
Patients Utilize the skills and knowledge
learned through the training program
Communication Plan
For a new training program to be successful, the message of that training program must
be shared with members of the audience. The communication plan should include a variety of
modalities and encourage participation by promoting the benefits of the training program.
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Build Support
Internal support;
Implementation and
completion accountability;
communication and
marketing support; and
program management
Increase access,
functionality, and depth to
the SME and training skill
set
Create and utilize
assessment techniques to
determine learner
perceptions and readiness
for learning;
Encourage and praise skill
practice, perseverance, and
team collaboration;
Solicit ongoing feedback
and provide immediate
corrective feedback
Build a community of
practice through dynamic
grouping of experience,
proficiency level, and
common learner group
interest
Build the connection between
child, family, and school
through observation, active
listening, and collaboration
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Positive Behavior Support

Fitting the Pieces Together

Who:

Child and Family Services Team

What:

Positive Behavior Support Training Program

When:

Every Monday from 8:00 am to 10:00 am from June 5, 2017 to July 24, 2017.

Note: There will be no training on July 3, 2017 due to holiday hours.

Where:

1650 E. Ft. Lowell Rd., Ste. 200, Sedona Conference Room

Why:

To provide the Child and Family Services Team with the knowledge and skills to effectively

handle escalated situations with children who have mild to severe mental health and behavioral

conditions. This training will also provide the knowledge to the Child and Family Services Team

to provide behavior management skills to the children they care for.

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How:

Each participant will meet every Monday morning for seven weeks at the location listed above.

During each training session, participants will listen to lectures to gain the basic knowledge,

watch videos to observe the skills in practice, simulate events to practice new skills with

guidance from the facilitator, and discuss ideas, issues, or concerns with other participants and

the facilitator. Each session will be two hours. The short training sessions allow participants

sufficient time to practice the skills in small chunks while building on the previous training

sessions.

Benefits of the Program:

The Positive Behavior Support Training Program will provide several benefits to not only the

Child and Family Services team but also to the other employees of CODAC. The group that will

benefit the most will be the patients of CODAC. The training program will increase the

knowledge base of the employees allowing the employees to effectively handle escalated

situations and to eventually reduce the severity and frequency of escalated situations.

Promotional Channels and Materials

The Positive Behavior Support Training Program will be communicated through various

modalities and materials including; in-person communications, emails, flyers, and the

organizational website. By providing various communication channels, the Training Department

will be able to ensure the training program goals and objectives are promoted effectively to each

member of the Child and Family Services team.

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Evaluations. Program evaluation is a critical component to a training program. With an

effective evaluation plan, future trainings can be improved by adjusting, adding or removing

aspects of the training program (Caffarella & Daffron, 2013). Program evaluations can be

conducted at any stage of the program planning. Effective program planning will have evaluation

performed during the planning and delivery process as well after the training program has been

completed (Caffarella & Daffron, 2013).

The program evaluation will be the responsibility of the Training Department. This team

will create the evaluations, collect and analyze the data. The Training Department will use an

evaluation at each of the four levels of the Kirkpatrick Evaluation Model.

The Level One evaluation will be an anonymous Participant Evaluation that will be

completed at the completion of the training program. With the implementation of this type of

Level One evaluation, the reactions, feelings, and opinions of the training program will be shared

to the Training Department. By analyzing this data, the Training Department will gather honest

feedback from the participants about the effectiveness of the training program.

The Level Two evaluation will be a Pre/Post Test administered at the beginning and end

of the training program. This type of evaluation will provide the Training Department with data

related to the information learned throughout the training program. The test will be the same at

the beginning and at the end. The Training Department will analyze the test results and the

difference between pre/post tests immediately after the completion of the training program. This

data will demonstrate how much of the information was gained by the participants.

The Level Three evaluation will be a survey completed by each participant after three

months after the completion of the training program. Based on the purpose of the training

program creation, the participants will have had sufficient time to use each of the skills learned
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during the training program within the workplace. The Training Department will send the survey

via email to each participant. The Training Department will track the returns of the electronic

survey to ensure that each participant has returned the survey.

Along with the survey, an electronic health record review will occur. The Training

Department will review each electronic record that each participant has entered professional

updates to. Within the electronic record, the participant is required to document in detail the

interactions with each patient. The Training Department will be able to evaluate the effectiveness

of the skills learned through the training program though the record review.

The Level Four evaluation will be a group interview conducted by the Training

Department. Through this group interview, the Training Department will be able to ask a set of

predetermined questions and clarifying questions if necessary. The group interview will allow

each participant the opportunity to state opinions regarding the training program. This level of

evaluation will assist in the determining the direction of implementing the training program

throughout the organization.

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References

Caffarella, R.S., & Daffron, S.R. (2013). Planning programs for adult learners (3rd ed.).

Retrieved from The University of Phoenix eBook Collection database.

CARF international. (2017). Retrieved from http://www.carf.org/About/QuickFacts/

CODAC. (n.d.). Retrieved from http://www.codac.org/about-codac/