Professional Documents
Culture Documents
Overbooked Flights
Long after a flight is sold 0) out, airlines continue to oversell tickets. At
departure time, if the flight is overbooked and more passengers arrive with
confirmed reservations than the airlines 1) seats, the
gate attendants will ask passengers to voluntarily 2) . up
their seats for some form of compensation - 3) cash or a
free ticket for use on the same carrier at a later date. The carrier then puts
the volunteers 4) . the next available flight they have going to
that destination. 5) .. the time, these giveaways probably
appear very attractive. However, this type of 'bumping' 6)
not regulated and these volunteer bonuses 7) to be
negotiable and dependent 8) the gate attendants trying to
get the flight off the ground. They offer no guarantees that the next suitable
flight will be 9) .. the next hour, or even the next day.
If there are not 10) volunteers, airlines take the next step -
involuntary bumping. 11) . avoid this situation, it is important
to be at the airport well 12) .. of your scheduled flight time:
the early bird gets the worm - and the aeroplane seat. Allow 13)
.. of time to get to the airport. Be aware of your carrier's check-
in requirements, 14) they vary from airline to airline. Often,
the last passenger 15) . the gate and checked in is the prime
candidate to be bumped.
Musical Gifts
Ageism
I used to 0) be an ordinary member of society running from meeting to
meeting just like anybody 1) . . But then some kind 2)
. misguided friends laid 3) . a surprise
birthday party when I was 70. 4) .. then they had called me Old
Indestructible, 5) I was told, but overnight their behaviour
towards me changed. Do you need a chair, dear? Would you like a cup of tea,
love? 6) . cruel of all, whatever would I do with 7)
now that I was retired? My life as an ordinary citizen 8)
to an abrupt end.
9) .. befits my new status as a dependent, I must keep my
head down, stop clamouring for a better pension and 10) ..
grateful for my free bus pass and for concessions when I go into a museum.
The whole welfare system seems hellbent on 11) . me in
what "they" think is my proper place.
12) .. is so exasperating is that 13) .. of this is
inevitable. Ageism is a European phenomenon, a comparatively recent by-
product of the industrial society, in 14) , as non-workers,
older people are a drag on the market, of 15) value, a cost
and a problem.
Deming's Influence
The ongoing slump in the Japanese economy has taken some of the lustre 0)
of that country's revered management techniques. However, quality
management practices, the business philosophy 1) William Edwards Deming
- 2) helped build Japan into a superpower following World
War II - have continued to shape the modem enterprise. Even in an era 3)
. speed matters, 4) .. is a growing emphasis on
quality.
Deming has clearly 5) ..a profound and lasting impact on HR,
says Arnold Packer, a senior research fellow at Johns Hopkins University
Institute for Policy Studies. He notes 6) . the father of the
quality movement focused attention 7) 14 key areas, including
the ability to build quality into product in the 8) .. place,
improve it constantly, provide institute training 9) .. the job,
break down barriers 10) . departments, and stress
workmanship over hierarchy.
Half a century 11) and eight years after Deming's death,
the concept is 12) . going strong. Within HR, it is leading to a
greater emphasis on analytics, the widespread adoption of International
Organisation for Standardisation guidelines, and, in some 13)
.. , mandatory training for vendors. "14) .
time passes, the forces that lead to change will be harder to trace to Deming
or any 15) .. single cause," packer says. "But his impact will,
nevertheless, remain profound."
The Galapagos
Visitors to the Galapagos Islands could be forgiven (0) for asking what all the
fuss is 1) . Disaster workers and ecologists 2)
outnumber tourists, but there are few visible signs of a
disaster. A wrecked oil tanker, stranded on rocks a mile 3) . , is
a blot on the tropical landscape. Simply keeping catastrophe at 4)
. was never going to satisfy an environmental 5)
that wants the Galapagos Islands to remain as they were
when Darwin visited in 1839, 6) since most of the credit for the
narrow escape is thanks to the winds and currents that carried the spill 7)
.. to sea.
About a third of the islands' 600 or 8) native plant species
are found only there. 9) . the 57 species of reptiles, land birds
and mammals, more than 80 per cent are found nowhere else. Among these
is the world's 10) . marine lizard, the only species of penguin
found in the tropics, a cormorant that has lived so long without predators
that it has lost the 11) to fly, and many rare species of
tortoise. All are uniquely vulnerable, hence the unique concern.
The Galapagos Islands were 12) . a national park in 1959, and
developed an apparently model ecotourism industry - groups are sent 13)
. hopping to designated sites and always with a guide. The local
conservationists appeared confident at the helm, and the international
environmental groups were pleased to have one 14) .. place to
worry about - until the rusting ship ran 15) , and leaked its cargo
of oil.
The dog fence is Australia's version of the Great Wall of China (0) but longer,
erected to keep (1) hostile invaders, in this (2) . hordes
of yellow dogs. The empire it preserves is (3) of the woolgrowers,
sovereigns of the world's second largest sheep flock, (4) . China's -
some 123 million head - and keepers of a wool export business worth four
billion dollars (5) the national economy. It (6) ... to matter
little that more and more people - conservationists, politicians, taxpayers and
animal lovers - say that the construction of such a fence (7) never
be allowed today. With some sections of it almost one hundred years old, built
(8) bushmen travelling with camels, the dog fence has become, (9)
.. most conservationists ruefully admit, 'an icon of frontier ingenuity'.
To appreciate (10) unusual outback monument and to meet
the people (11) .. livelihoods depend on it, I spent part of an
Australian autumn travelling the wire. For most of its prodigious length the
fence winds like a river (12) a landscape that, (13) .
heavy rain has fallen, scarcely has rivers. It marks the traditional dividing line
(14) . cattle (outside) and sheep (inside). Inside is where dingoes,
legally classified (15) . vermin, are shot, poisoned and trapped.
Customer Rights
I once called over the wine waiter in an expensive restaurant to tell him that I
thought the wine I (0) had ordered was off. (1) . the mere suggestion
that something (2) . be wrong, he became most unpleasant. (3)
. reluctantly tasted it, however, he immediately apologised and
brought another bottle. It helped that I knew I was legally (4) the
right. (5) in a restaurant or a bar, the food or drink must be fit (6)
. human consumption and of a quality that you are entitled to expect
in an establishment of that category. (7) . the customer, you have
considerable rights. The menu, for example, is a vital legal document and a
restaurant can be fined up to $5000 (8) .. it fail to display one
outside or immediately inside the door. Potential customers have the right to
know in advance what they are committing (9) . to and it is an
offence (10) . the Trade Descriptions Act for any establishment to
give a false description of its food. Everything must be (11) .. it claims
to be and in cases (12) it is not, you should complain. Fresh fruit
salad must only consist of fresh, (13) . tinned, fruit; pate maison must
be made on (14) premises. The same principle applies to wine. If
you are brought a vintage different from (15) .. stated on the wine
list, send it back.
Invisible Highways
Virtually (0) every sacred site in the prehistoric world was linked with others,
(1) .
major and minor, (2) a radiating network of straight lines. Few were
as elaborate or as easily detected in (3) heyday as the Anasazis'
strange highways in America. Most, (4) the Ley lines of Europe, were
invisible - which (5) them, in a way, all the (6)
mysterious, In rare cases, like the vast drawing-board that covered the desert
floor at Nazca, Peru, entire sites were devoted (7) .. creating miles of
straight lines and, (8) . more bewildering, very precise pictures that
(9) . be appreciated only from the air,
In cultures that had (10) .. a magical sense of the continuous life
rolling through the whole of creation - (11) . today we sterilise and
alienate by calling it the 'environment' - the lines, visible or invisible, (12)
to have meaning. The role they played has been the greatest
enigma of all in the study of ancient sacred places, It was also, (13)
a handful of researchers have now (14) .. to realise, by far the
biggest clue (15) the meaning and use of these sites, and it was
staring them in the face all the time.
Parents
Parents - as you are probably (0) well aware - are easily shockable. No (1)
.. how hard they try to be trendy and to keep up to date with
modern fads, they (2) never quite help being a generation removed.
Life simply moves too quickly for them. They will in (3) . likelihood
attempt to maintain some sort of dialogue with you by going out and buying
the latest CDs, (4) to find a few months later the charts are plied by
acts whose names they have never heard (5) . . Then they get
frustrated and it all comes pouring out (6) an edition of some chart
show on TV when they moan that there has never been anything (7)
.. listening to since their day (8) that happened to
be.
Other parents don't (9) . try to understand their kids. They
occupy the moral high ground and dismiss anything that has happened since
their youth (10) decadent. Naturally, as lovers of folk music or
slushy ballads, their principal complaint (11) .. rock music is that
they can't make (12) . The words. Hardly a day seems to go by (13)
you incurring their displeasure one way or (14) ,
whether it s your hair, your clothes or the fact that you stayed out till three. So
why bother trying to please them? You (15) just as well wind them
up even more.
Black Death
(1) the time of the Black Death in the 14th century, the population of Europe has
been growing relentlessly. Many demographers have tried to address the reason (2)
. the increase was particularly pronounced in the 16th century. It (3) . as
though women started marrying younger and therefore had a longer child-bearing life, (4)
.. this leaves unanswered why such a social change should have occurred.
The 18th century again saw a steady (5) . in the population across western Europe,
which pre-dated the major medical advances of the century. A modest alleviation of the
harsh conditions (7) . rural life, the improvement of the housing stock and some
advances in public health may (8) have contributed (9) . a reduction in the
death rate.
The population of Europe continued to grow throughout the 19th century, but the increase
was now concentrated (10) . the urban centres (11) .. grew faster than their
service infrastructure and became identified (12) slum housing, malnutrition and
cholera on a (13) . which remains common the burgeoning cities of modern
developing countries. For (14) .. of the workers, however, the change from rural to
(15) poverty was (16) . the disaster that has (17) been painted. The
poor had always lived on the edge of subsistence; although there were reverses (for
example, the 'hungry forties'), the overall tendency was (18) an improvement in
(19) . standards. Pasteur's discovery of the germ causation of disease stimulated
major sewage and other sanitation projects in the second (20) of the century.
When New York mayor, Rudolph Giuliani, (5) .. on Larry King Live, he (6)
a joke during the interview. "Is it OK to laugh?" asked King. "Of (7)
it's OK to laugh - and cry," Giuliani said. "You've got to do both."
When comedian Jerry Seinfeld organised a comedy fund-raiser for (8) .. of the
attack, people were concerned that it (9) . be too early for jokes and that it
would seem trivial after the recent events. Seinfeld responded that comedy's role was not
to bring (10) .. social change or to be important, but just to be fun. Earlier in the
month, in another fund-raising event, Tom Hanks had (11) similar sentiments
when he said, "We are here to raise spirits and, we hope, a lot of money."
Others are still (12) .. angry to laugh. In his satirical comic strip, "Tom the
Dancing Bug", Ruben Bolling has published a fuJI page of comics of the (13) ..
one sees in the Sunday paper. In strip (14) . strip, a typical comic situation is set
up, but, (15) .. of a punch line, we get the words, "Terrorists destroyed the World
Trade Center, killing thousands." How can things be funny, Bolling seems to be saying,
when you can't forget what's happened?
Mr Crisp
Mr Crisp was one of the cruellest teachers I (1) knew. He was a tall, hairless
man who (2) . you the impression that ice-cold tap water ran (3) his
veins. Whenever he asked a question, the class (4) . fall silent; even those of
us who knew the answer were reluctant to raise our hands and open our mouths. He was
liable to (5) . you up to ridicule. It seemed to be the basic principle upon (6)
. he worked.
I'll never forget poor Sammy Jenkins. No matter (7) often he got the wrong
answer and how savagely Mr Crisp ridiculed him, Sammy kept on trying. For (8)
a sensitive boy, he never seemed bothered by the lashes of Mr Crisp's
verbal whips. (9) .. time he raised his hand to answer, he got it wrong. The only
(10) 1 can think of is that deep (11) in Sammy Jenkins's timid little heart, he
liked Mr Crisp, though God knows why.
"What! You again, Jenkins?" Mr Crisp would say with such sarcastic glee (12) .. we
all cringed with dread. "Haven't you had enough?" And Sammy would quietly wait for his
chance to make a fool of (13) . again. Once, however, Mr Crisp was caught off
guard when Sammy managed somehow to get the answer right. No one breathed a word.
Mr Crisp glanced nervously (14) . the room. "Hmph!" he said. "Of course, that
was an easy question. Even a Sammy Jenkins could get it."
(15) . Sammy kept raising his hand after that, Mr Crisp never picked him
again. But Sammy didn't mind. He had accomplished the impossible and we all respected
him more from that day on.
The ecosystem of Australia was unable to accommodate the toad. When cane toads
reproduce, (8) . to 60,000 tadpoles can be laid. The number that (9)
spawned by the original 120 toads was phenomenal. The tadpoles of the cane
toad grew much faster than any other frog in Australia, which meant they began eating
and exhausting the food supply before the others had hatched. Then once they were fully
grown, they (10) . ravenously, leaving little for any other animals, (11)
. just other frogs.
To make (12) .. worse, this type of toad gives (13) a poison. Animals
have been found dead with cane toads half-way down their throats because they (14)
the natural defence mechanisms to protect (15) .
Parenting Classes
Bringing up kids has never been a particularly easy (1) . , as any kid will tell
you! A new fashion that has sprung (2) .. of late to help exasperated parents with
their unruly offspring is parenting classes. Run by the New Learning Centre in North West
London, these are being hailed (3) .. the classes that will bring about a complete
(4) .. in the way parents raise their children.
Noel Janis-Norton, the brains (5) . the scheme, swears that a three-month course
is enough to instil peace and tranquillity into even the most undisciplined of households.
The classes are (6) .. on the logic that continual criticism or sarcastic
exclamations (7) "Oh great" whenever a child (8) . a blunder are
counterproductive. Parents are advised (9) .. to focus on (10) .. at
their children get right and give praise where praise is (11) . . A deceptively
simple trick for keeping kids under (12) is to look them in the eye and firmly tell
them to do a particular deed rather than barking orders at them from the next room.
Tips like these (13) . help out and calm children down to a certain (14) but
they can't alter children's natures - their jealousy of siblings, self-centredness, impatience
-the things that cause the mayhem in the (15) place.
Child Development
How a child develops cannot be meaningfully studied in isolation from the social context in
which this development takes (1) . In Western societies, childhood enjoys a
distinctive status. Attention is (2) .... to promoting children's welfare (3) .
protective legislation and the provision of childcare services and schools. Also, a lot of
time and (4) . is expended on studying how children grow up.
The foundation of all this activity is a (5) . of beliefs concerning what children are
like, what is the correct way to treat them and how they should develop. These beliefs
have been shaped (6) .. our impressions from our (7) upbringings, our
experiences as parents and the messages put across by paediatricians and pedagogues.
In (8) .. words, they are a part of our shared cultural identity.
This doesn't (9) to say that nowadays there is consensus in Britain about child
rearing, (10) .. that there is homogeneity of practice. Whatever variations (11)
.. exist, they are contained (12) . quite strict boundaries of what we
expect childhood to be like. Perhaps it's time to put our Western ideas into some (13)
of perspective by (14) . out a study of the conditions of child
development in other societies and at other (15) in history.
A Literary Hoax
A few years ago, the Canadian short story writer, Grad Kilodney, perpetrated a hoax that
(1) . the headlines all across the country. When one of his short stories failed to
make (2) past the first round of the Canadian Broadcasting Corporation's short
story contest, he decided to take (3) .. on the judges. The following year, he
typed out stories by writers like O. Henry, Franz Kafka, and William Faulkner and assigned
pseudonyms to them. These writers - some of (4) . Nobel Prize winners - fared
no (5) . than Kilodney had: they were rejected in the first round!
When Kilodney revealed to the media (6) had happened, the CBC was left
trying to save (7) . credibility. Why had the judges not been able to recognise the
greatness of these stories? What chances did a writer today (8) .. if some of the
greatest practitioners of the art ever had failed to secure the prize?
Although it was not Kilodney's intention - for, as he freely (9) . , his only aim
had been to humiliate the CBC - an interesting question was (10) .. by his
antics. How do we recognise greatness in art when the artist's name is missing (11)
a guarantee? For the established author's name is precisely that: a reputation,
a guarantee of sorts that allows us to (12) the quality of the work for granted.
We trust, to some extent, the judgements of our critical forebears and save (13) ..
time and effort. But just as sometimes a well-known name may trick us (14) ...
believing that a piece is good, (15) .. an unknown name may keep us from
seeing that a piece has merit.
Islam
Approximately 1.3 billion people in the world - one fifth of the world's population - heed the
call of Islam five times a day as they face Mecca and kneel (1) . prayer. With 80 per
cent of believers living outside the Arab world, (2) is also the world's fastest
growing religion. (3) these people, Islam is an intimate personal connection to
the same God worshipped by Christians and Jews. It is a (4) of strength and
hope in a troubled world.
The term Islam is an Arabic word meaning "submission to God", and is etymologically
connected to salaam, or peace. This may (5) .. as a surprise to most non-Muslim
Westerners (6) . perception of the faith is distorted by the actions of terrorists.
Islamic leaders (7) the world regularly condemn terrorism, but this (8)
gets as much media coverage as the acts (9) do. !
Sheikh Anwar al-Awlaki, the imam, or spiritual leader, in a mosque in Washington DC has
(10) . the underlying message of the Koran is "a prescription for harmony in
everyday life." In the Koran, God commands us to be merciful to (11) other, to
live an ethical life. (12) . concepts are not entirely alien of course; the Koran
confirms many of the teachings already (13) . down in the Bible. In many (14)
, God's message in the Iran boils (15) .... to "treat others better than they
treat you."
The Call of Nature
Anyone who has ever had to stand in an endless queue for the ladies' toilets in the cinema
and worried that she won't get back to her seat before the intermission ends has probably
thought, at one time or (1) , that the room was designed by men who had (2)
.. no thought to the needs of women. The simple truth is that women take longer
than men to go to the lavatory, and that therefore more toilet stalls are needed to keep the
queues moving.
A (3) .. in point is the Nabisco Foods plant in California, which imposed (4)
. its employees one 15-minute break (5) . four hours. Employees
were not permitted to use the toilet, (6) . during their break. Most of the
employees were women, and the women's room was (7) . small that by the end
of the break, many had failed to use it. They would have to wait four hours for the next
break, at (8) .. time they might (9) their chance again. To solve this
problem, (10) women simply wore nappies to work, while others developed
bladder infections (11) a result of their long waits. (12) who
violated the rule and went to the toilet (13) .. it was not their break were
suspended and sent home without pay.
Then, in 1995,54 employees filed a sexual discrimination lawsuit (14) the firm.
The parties (15) a confidential out-of-court settlement in 1996.