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wikiHow to Hard Reset an iPhone

Three Methods:Force Restart an iPhoneFactory Reset Using iPhoneFactory


Reset Using iTunesCommunity Q&A

This wikiHow teaches you how to force restart an iPhone that is not
responding as well as how to reset an iPhone to the factory settings by
erasing all its data and restoring a backup in iCloud and iTunes.

Method

Force Restart an iPhone

Image titled Hard Reset an iPhone Step 11

Check if the iPhone can be shut down normally. It is only recommended to


force restart an iPhone only as a last resort if the device is not responding.[1]
To shut down the iPhone normally:

Hold down the power button until the slide to power off message appears.
Drag the slider to the right.

Image titled Hard Reset an iPhone Step 22


Press and hold the restart button combination. If the iPhone can't be shut
down normally, simultaneously press and hold the right button combination
for your iPhone:

iPhone 6S and earlier: Power button + home button

iPhone 7 and 7 Plus: Power button + volume-down button

Image titled Hard Reset an iPhone Step 33

Continue holding both buttons. Do so for 10 seconds until you see the startup
Apple logo on your screen, then release the buttons.

Method

Factory Reset Using iPhone

Image titled Hard Reset an iPhone Step 41

Open Settings. It's a gray app with gears ( ) that's typically located on your
home screen.

Image titled Hard Reset an iPhone Step 52

Tap your Apple ID. It's the section at the top of the menu that contains your
name and image if you've added one.

If you are not signed in, tap Sign in to (Your Device), enter your Apple ID and
password, then tap Sign In.

If you are running an older version of iOS, you may not need to do this step.

Image titled Hard Reset an iPhone Step 63

Tap iCloud. It's in the second section of the menu.

Image titled Hard Reset an iPhone Step 74

Scroll down and tap iCloud Backup. It's at the bottom of the "APPS USING
ICLOUD" section.

Slide iCloud Backup to the "On" (green) position, if it's not already.

Image titled Hard Reset an iPhone Step 85

Tap Back Up Now. It's at the bottom of the screen. Wait until the backup is
complete.
You must be connected to a Wi-Fi network to back up your iPhone.

Image titled Hard Reset an iPhone Step 96

Tap iCloud. It's in the upper-left corner of the screen. This will return you to
the iCloud settings page.

Image titled Hard Reset an iPhone Step 107

Tap Apple ID. It's in the upper-left corner of the screen. This will return you to
to the Apple ID page.

If you are running an older version of iOS, you may not need to do this step.

Image titled Hard Reset an iPhone Step 118

Tap Settings. It's in the upper-left corner of the screen.

Image titled Hard Reset an iPhone Step 129

Scroll down and tap General. It's near the top of the menu, next to a gear ( )
icon.

Image titled Hard Reset an iPhone Step 1310

Scroll down and tap Reset. It's at the bottom of the menu.

Image titled Hard Reset an iPhone Step 1411

Tap Erase All Content and Settings. It's near the top of the menu.

Image titled Hard Reset an iPhone Step 1512

Enter your passcode. Enter the passcode you use to unlock your phone.

If prompted, enter your "Restrictions" passcode.

Image titled Hard Reset an iPhone Step 1613

Tap Erase iPhone. Doing so will reset all settings, as well as erase the media
and data on your iPhone.

Image titled Hard Reset an iPhone Step 1714

Follow the on-screen prompts to set up your iPhone. Your iPhone will be in
same configuration that it was when it left the factory, so you will need to set
it up as if it were new.

During setup, you will be asked if you want to restore your phone from an
iCloud backup. If you want to add all your media, data, and apps back onto
your phone, agree to restore from the backup.

Method

Factory Reset Using iTunes

Image titled Hard Reset an iPhone Step 181

Back up your data (if possible). If you are able to use your iPhone, back up
the data so that you can restore it after resetting the phone. You can create a
backup in iTunes.

Connect the iPhone to your computer and open iTunes, if it doesn't launch
automatically.

Click on your iPhone from the row of icons along the top of the window.

Click on "This computer" and then click on "Back Up Now." Backing up your
iPhone may take a few minutes.

Image titled Hard Reset an iPhone Step 192

Click on your iPhone in iTunes. It's at the top of the window.

Image titled Hard Reset an iPhone Step 203

Click on "Restore iPhone" to reset it. You'll be prompted to confirm that you
want to erase everything on your iPhone. The reset process will likely take
around 15-20 minutes.[2]

Image titled Hard Reset an iPhone Step 214

Put your iPhone in Recovery Mode, if necessary. If it doesn't appear in iTunes,


your iPhone isn't responding, or you don't know the screen passcode, you
may need to put it into Recovery Mode first.[3]

Connect the iPhone to your computer with a USB cable, and ensure iTunes is
running.

With the iPhone connected, follow the instructions for a Force Restart .

Follow the prompts in iTunes to restore the iPhone to its factory settings. You
won't be able to perform a backup first.

Image titled Hard Reset an iPhone Step 225

Load your backup. After restoring your device, you can use iTunes to load
your latest backup. With the iPhone connected to the computer and selected
in iTunes, click the "Restore Backup" button and select the backup you want
to load.

If you are resetting your iPhone because you didn't know your restrictions
passcode, do not restore your backup, or your passcode will be restored as
well. You'll have to setup your iPhone as new and then resync your content.

If you're setting up the iPhone as new, you'll be asked to enter the Apple ID
password for the account that was previously associated with the iPhone. If
you don't have access to this information, you'll need to contact the original
owner and have them release the device from their account at
www.icloud.com/find.

Community Q&A

If my iPhone is disabled, is there any way to get it working without losing my


data?

wikiHow Contributor

If you've recently backed up your iPhone, you'll be able to restore that backup
after resetting your device, which will save your data. If you haven't backed
up your iPhone before, then there is no way to restore functionality and save
your data. Everything will be wiped from the iPhone when you reset it.

Not Helpful 10 Helpful 27

I forgot my Restrictions passcode, how can I reset my phone?

wikiHow Contributor

If you've forgotten your Restrictions passcode, you'll need to restore your


iPhone using iTunes. If you don't have access to iTunes, you can sign into the
iCloud website and select "Find My iPhone." Select your device and choose
"Erase" to reset it.

Not Helpful 18 Helpful 30

How can I bypass the activation lock after resetting the iPhone?

wikiHow Contributor

The only ways to bypass this lock are to have the original owner log in with
their Apple ID, or to have the original owner visit the Find My iPhone website
and remove the device from their account. You cannot bypass the activation
lock through any other means.

Not Helpful 21 Helpful 30


I can't remember my iPhone's passcode, how can I factory reset it?

wikiHow Contributor

If you can't remember your passcode to access the Settings, you'll need to
put your iPhone into Recovery mode and connect it to your computer. You can
then use iTunes to reset the iPhone. See How to Put an iPhone into Recovery
Mode for detailed instructions. Note that you'll still need the Apple ID
password after restoring the device.

Not Helpful 16 Helpful 16

How do I put an iPhone into recovery mode?

wikiHow Contributor

Open iTunes, and connect the iPhone to your Mac. Press and hold the Home
button and the Sleep/Wake button at the same time. As soon as the screen
goes black, release the Sleep/Wake button. Continue holding the home button
until iTunes pops up a message telling you that it has detected an iPhone in
recovery mode.

Not Helpful 5 Helpful 7

What can I do if my phone's screen says "Disabled?"

wikiHow Contributor

If your iPhone has been disabled from too many passcode attempts, you
won't be able to access the Settings app to reset the iPhone. Instead, you'll
need to either connect it to a computer and use iTunes to reset it, or log into
the iCloud website and use Find my iPhone to erase the device. If you've
never synced the iPhone to your computer and never used iCloud, you'll need
to put the iPhone into Recovery mode and then connect it to your computer.
See

Not Helpful 24 Helpful 17

What do I do if my iPhone 5 won't connect to my WiFi?

wikiHow Contributor

Restart your iPhone, or turn off the WiFi on your phone, then wait for about 5
minutes. After that, turn it back on. If no devices in your house connect to
WiFi, restart your router.

Not Helpful 3 Helpful 4

Can I reset my iPhone without iTunes?


wikiHow Contributor

If you are able to access your iPhone's Settings app and don't have a
Restrictions passcode set, you can reset your iPhone directly from the
Settings menu. You can also reset your iPhone from the Find My iPhone
website, as long as you were logged into your iCloud account on your iPhone.

Not Helpful 11 Helpful 8

How long does an iPhone update normally take?

Adam Michael Sobers

Usually from about 5m - 1h, although if it takes less or more don't panic as
this is probably normal.

Not Helpful 1 Helpful 2

How do I fix lines running through my screen?

wikiHow Contributor

This could be a problem with the screen. Consider visiting a nearby Apple
Store or contacting Apple Support for assistance.

Not Helpful 4 Helpful 4

Show more answers

Unanswered Questions

How do I get my home wifi on my iPhone?

Answer this question Flag as...

How do I unlock the activation lock on an iPhone

Answer this question Flag as...

How do I remove a phone number if I don't have a name from my iPhone 6?

Answer this question Flag as...

My iPhone screen reads "verifying update" for 4 days now. It has no


functionality at all. It's running iOS 7. I've tried to hard reset it, but nothing
works. What should I do?

Answer this question Flag as...

What should I do if my phone is disabled and I do not have the Apple ID?
Answer this question Flag as...

Show more unanswered questions

Ask a Question

What do you need to know? We'll do our best to find the answer.

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RefreshCan you answer these readers' questions?

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Clear History on an iPhone

Sources and Citations

https://support.apple.com/en-us/HT201559

https://support.apple.com/en-us/HT201252

https://support.apple.com/en-us/HT201263

Article Info

Categories: IPhone

In other languages:

Franais: rinitialiser un iPhone, Italiano: Effettuare il Riavvio Forzato di un


iPhone, Espaol: hacer una restauracin de fbrica en un iPhone, Deutsch:
Ein iPhone mit Hard Reset zurcksetzen, Portugus: Reinicializar um iPhone
Manualmente, Nederlands: Je iPhone een harde reset geven, :
iPhone, : iPhone, Bahasa Indonesia: Melakukan
Hard Reset pada iPhone, : iPhone , : Hard Reset
iPhone, : , : , :
, etina: Jak udlat hard reset na iPhone, Ting Vit: Khi phc ci
t iPhone bng phm cng

DiscussPrintEmailEditSend fan mail to authors

Thanks to all authors for creating a page that has been read 4,776,720 times.

Did this article help you?

Yes No

About this wikiHow

Tested by:

wikiHow Technology Team

How helpful is this?


Co-authors: 71

Updated: 16 days ago

Views: 4,776,720

Related Articles

Record on an iPod for Free

How to

Record on an iPod for Free

Hack a Verizon RAZR v3m Mobile Phone

How to

Hack a Verizon RAZR v3m Mobile Phone

Unlock Your Nokia Cell Phone

How to

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Dispute Your Cell Phone Bill

How to

Dispute Your Cell Phone Bill

Did this article help you?

Yes No

HomeAbout wikiHowJobsTerms of UseRSSSite mapLog InMobile view

All text shared under a Creative Commons License. Powered by Mediawiki.

MESSAGES

LOG IN

EXPLORE

HELP US
EDIT

wikiHow logo

to do anything...

Search

Home Categories Computers and Electronics Phones and Gadgets


Smartphones IPhone

ArticleEditDiscuss

Community Tested

wikiHow to Hard Reset an iPhone

Three Methods:Force Restart an iPhoneFactory Reset Using iPhoneFactory


Reset Using iTunesCommunity Q&A

This wikiHow teaches you how to force restart an iPhone that is not
responding as well as how to reset an iPhone to the factory settings by
erasing all its data and restoring a backup in iCloud and iTunes.

Method

Force Restart an iPhone

Image titled Hard Reset an iPhone Step 11

Check if the iPhone can be shut down normally. It is only recommended to


force restart an iPhone only as a last resort if the device is not responding.[1]
To shut down the iPhone normally:

Hold down the power button until the slide to power off message appears.
Drag the slider to the right.

Image titled Hard Reset an iPhone Step 22

Press and hold the restart button combination. If the iPhone can't be shut
down normally, simultaneously press and hold the right button combination
for your iPhone:

iPhone 6S and earlier: Power button + home button

iPhone 7 and 7 Plus: Power button + volume-down button


Image titled Hard Reset an iPhone Step 33

Continue holding both buttons. Do so for 10 seconds until you see the startup
Apple logo on your screen, then release the buttons.

Method

Factory Reset Using iPhone

Image titled Hard Reset an iPhone Step 41

Open Settings. It's a gray app with gears ( ) that's typically located on your
home screen.

Image titled Hard Reset an iPhone Step 52

Tap your Apple ID. It's the section at the top of the menu that contains your
name and image if you've added one.

If you are not signed in, tap Sign in to (Your Device), enter your Apple ID and
password, then tap Sign In.

If you are running an older version of iOS, you may not need to do this step.

Image titled Hard Reset an iPhone Step 63

Tap iCloud. It's in the second section of the menu.

Image titled Hard Reset an iPhone Step 74

Scroll down and tap iCloud Backup. It's at the bottom of the "APPS USING
ICLOUD" section.

Slide iCloud Backup to the "On" (green) position, if it's not already.

Image titled Hard Reset an iPhone Step 85

Tap Back Up Now. It's at the bottom of the screen. Wait until the backup is
complete.

You must be connected to a Wi-Fi network to back up your iPhone.

Image titled Hard Reset an iPhone Step 96

Tap iCloud. It's in the upper-left corner of the screen. This will return you to
the iCloud settings page.

Image titled Hard Reset an iPhone Step 107


Tap Apple ID. It's in the upper-left corner of the screen. This will return you to
to the Apple ID page.

If you are running an older version of iOS, you may not need to do this step.

Image titled Hard Reset an iPhone Step 118

Tap Settings. It's in the upper-left corner of the screen.

Image titled Hard Reset an iPhone Step 129

Scroll down and tap General. It's near the top of the menu, next to a gear ( )
icon.

Image titled Hard Reset an iPhone Step 1310

Scroll down and tap Reset. It's at the bottom of the menu.

Image titled Hard Reset an iPhone Step 1411

Tap Erase All Content and Settings. It's near the top of the menu.

Image titled Hard Reset an iPhone Step 1512

Enter your passcode. Enter the passcode you use to unlock your phone.

If prompted, enter your "Restrictions" passcode.

Image titled Hard Reset an iPhone Step 1613

Tap Erase iPhone. Doing so will reset all settings, as well as erase the media
and data on your iPhone.

Image titled Hard Reset an iPhone Step 1714

Follow the on-screen prompts to set up your iPhone. Your iPhone will be in
same configuration that it was when it left the factory, so you will need to set
it up as if it were new.

During setup, you will be asked if you want to restore your phone from an
iCloud backup. If you want to add all your media, data, and apps back onto
your phone, agree to restore from the backup.

Method

Factory Reset Using iTunes

Image titled Hard Reset an iPhone Step 181


Back up your data (if possible). If you are able to use your iPhone, back up
the data so that you can restore it after resetting the phone. You can create a
backup in iTunes.

Connect the iPhone to your computer and open iTunes, if it doesn't launch
automatically.

Click on your iPhone from the row of icons along the top of the window.

Click on "This computer" and then click on "Back Up Now." Backing up your
iPhone may take a few minutes.

Image titled Hard Reset an iPhone Step 192

Click on your iPhone in iTunes. It's at the top of the window.

Image titled Hard Reset an iPhone Step 203

Click on "Restore iPhone" to reset it. You'll be prompted to confirm that you
want to erase everything on your iPhone. The reset process will likely take
around 15-20 minutes.[2]

Image titled Hard Reset an iPhone Step 214

Put your iPhone in Recovery Mode, if necessary. If it doesn't appear in iTunes,


your iPhone isn't responding, or you don't know the screen passcode, you
may need to put it into Recovery Mode first.[3]

Connect the iPhone to your computer with a USB cable, and ensure iTunes is
running.

With the iPhone connected, follow the instructions for a Force Restart .

Follow the prompts in iTunes to restore the iPhone to its factory settings. You
won't be able to perform a backup first.

Image titled Hard Reset an iPhone Step 225

Load your backup. After restoring your device, you can use iTunes to load
your latest backup. With the iPhone connected to the computer and selected
in iTunes, click the "Restore Backup" button and select the backup you want
to load.

If you are resetting your iPhone because you didn't know your restrictions
passcode, do not restore your backup, or your passcode will be restored as
well. You'll have to setup your iPhone as new and then resync your content.

If you're setting up the iPhone as new, you'll be asked to enter the Apple ID
password for the account that was previously associated with the iPhone. If
you don't have access to this information, you'll need to contact the original
owner and have them release the device from their account at
www.icloud.com/find.

Community Q&A

If my iPhone is disabled, is there any way to get it working without losing my


data?

wikiHow Contributor

If you've recently backed up your iPhone, you'll be able to restore that backup
after resetting your device, which will save your data. If you haven't backed
up your iPhone before, then there is no way to restore functionality and save
your data. Everything will be wiped from the iPhone when you reset it.

Not Helpful 10 Helpful 27

I forgot my Restrictions passcode, how can I reset my phone?

wikiHow Contributor

If you've forgotten your Restrictions passcode, you'll need to restore your


iPhone using iTunes. If you don't have access to iTunes, you can sign into the
iCloud website and select "Find My iPhone." Select your device and choose
"Erase" to reset it.

Not Helpful 18 Helpful 30

How can I bypass the activation lock after resetting the iPhone?

wikiHow Contributor

The only ways to bypass this lock are to have the original owner log in with
their Apple ID, or to have the original owner visit the Find My iPhone website
and remove the device from their account. You cannot bypass the activation
lock through any other means.

Not Helpful 21 Helpful 30

I can't remember my iPhone's passcode, how can I factory reset it?

wikiHow Contributor

If you can't remember your passcode to access the Settings, you'll need to
put your iPhone into Recovery mode and connect it to your computer. You can
then use iTunes to reset the iPhone. See How to Put an iPhone into Recovery
Mode for detailed instructions. Note that you'll still need the Apple ID
password after restoring the device.
Not Helpful 16 Helpful 16

How do I put an iPhone into recovery mode?

wikiHow Contributor

Open iTunes, and connect the iPhone to your Mac. Press and hold the Home
button and the Sleep/Wake button at the same time. As soon as the screen
goes black, release the Sleep/Wake button. Continue holding the home button
until iTunes pops up a message telling you that it has detected an iPhone in
recovery mode.

Not Helpful 5 Helpful 7

What can I do if my phone's screen says "Disabled?"

wikiHow Contributor

If your iPhone has been disabled from too many passcode attempts, you
won't be able to access the Settings app to reset the iPhone. Instead, you'll
need to either connect it to a computer and use iTunes to reset it, or log into
the iCloud website and use Find my iPhone to erase the device. If you've
never synced the iPhone to your computer and never used iCloud, you'll need
to put the iPhone into Recovery mode and then connect it to your computer.
See

Not Helpful 24 Helpful 17

What do I do if my iPhone 5 won't connect to my WiFi?

wikiHow Contributor

Restart your iPhone, or turn off the WiFi on your phone, then wait for about 5
minutes. After that, turn it back on. If no devices in your house connect to
WiFi, restart your router.

Not Helpful 3 Helpful 4

Can I reset my iPhone without iTunes?

wikiHow Contributor

If you are able to access your iPhone's Settings app and don't have a
Restrictions passcode set, you can reset your iPhone directly from the
Settings menu. You can also reset your iPhone from the Find My iPhone
website, as long as you were logged into your iCloud account on your iPhone.

Not Helpful 11 Helpful 8


How long does an iPhone update normally take?

Adam Michael Sobers

Usually from about 5m - 1h, although if it takes less or more don't panic as
this is probably normal.

Not Helpful 1 Helpful 2

How do I fix lines running through my screen?

wikiHow Contributor

This could be a problem with the screen. Consider visiting a nearby Apple
Store or contacting Apple Support for assistance.

Not Helpful 4 Helpful 4

Show more answers

Unanswered Questions

How do I get my home wifi on my iPhone?

Answer this question Flag as...

How do I unlock the activation lock on an iPhone

Answer this question Flag as...

How do I remove a phone number if I don't have a name from my iPhone 6?

Answer this question Flag as...

My iPhone screen reads "verifying update" for 4 days now. It has no


functionality at all. It's running iOS 7. I've tried to hard reset it, but nothing
works. What should I do?

Answer this question Flag as...

What should I do if my phone is disabled and I do not have the Apple ID?

Answer this question Flag as...

Show more unanswered questions

Ask a Question

What do you need to know? We'll do our best to find the answer.
Submit

EditRelated wikiHows

Record on an iPod for Free

How to

Record on an iPod for Free

Hack a Verizon RAZR v3m Mobile Phone

How to

Hack a Verizon RAZR v3m Mobile Phone

Unlock Your Nokia Cell Phone

How to

Unlock Your Nokia Cell Phone

Dispute Your Cell Phone Bill

How to

Dispute Your Cell Phone Bill

Save a Wet Cell Phone

How to

Save a Wet Cell Phone

Reset a HTC Smartphone when Locked Out

How to

Reset a HTC Smartphone when Locked Out

Change Siri's Voice on an iPhone

How to

Change Siri's Voice on an iPhone

Bypass iPhone Passcode

How to

Bypass iPhone Passcode


Put Music on Your iPhone Without iTunes

How to

Put Music on Your iPhone Without iTunes

Clear History on an iPhone

How to

Clear History on an iPhone

Sources and Citations

https://support.apple.com/en-us/HT201559

https://support.apple.com/en-us/HT201252

https://support.apple.com/en-us/HT201263

Article Info

Categories: IPhone

In other languages:

Franais: rinitialiser un iPhone, Italiano: Effettuare il Riavvio Forzato di un


iPhone, Espaol: hacer una restauracin de fbrica en un iPhone, Deutsch:
Ein iPhone mit Hard Reset zurcksetzen, Portugus: Reinicializar um iPhone
Manualmente, Nederlands: Je iPhone een harde reset geven, :
iPhone, : iPhone, Bahasa Indonesia: Melakukan
Hard Reset pada iPhone, : iPhone , : Hard Reset
iPhone, : , : , :
, etina: Jak udlat hard reset na iPhone, Ting Vit: Khi phc ci
t iPhone bng phm cng

DiscussPrintEmailEditSend fan mail to authors

Thanks to all authors for creating a page that has been read 4,776,720 times.

Did this article help you?

Yes No
About this wikiHow

Tested by:

wikiHow Technology Team

How helpful is this?

Co-authors: 71

Updated: 16 days ago

Views: 4,776,720

Related Articles

Record on an iPod for Free

How to

Record on an iPod for Free

Hack a Verizon RAZR v3m Mobile Phone

How to

Hack a Verizon RAZR v3m Mobile Phone

Unlock Your Nokia Cell Phone

How to

Unlock Your Nokia Cell Phone

Dispute Your Cell Phone Bill

How to

Dispute Your Cell Phone Bill

Did this article help you?

Yes No

HomeAbout wikiHowJobsTerms of UseRSSSite mapLog InMobile view

All text shared under a Creative Commons License. Powered by Mediawiki.


MESSAGES

LOG IN

EXPLORE

HELP US

EDIT

wikiHow logo

to do anything...

Search

Home Categories Computers and Electronics Phones and Gadgets


Smartphones IPhone

ArticleEditDiscuss

Community Tested

wikiHow to Hard Reset an iPhone

Three Methods:Force Restart an iPhoneFactory Reset Using iPhoneFactory


Reset Using iTunesCommunity Q&A

This wikiHow teaches you how to force restart an iPhone that is not
responding as well as how to reset an iPhone to the factory settings by
erasing all its data and restoring a backup in iCloud and iTunes.

Method

Force Restart an iPhone

Image titled Hard Reset an iPhone Step 11

Check if the iPhone can be shut down normally. It is only recommended to


force restart an iPhone only as a last resort if the device is not responding.[1]
To shut down the iPhone normally:
Hold down the power button until the slide to power off message appears.
Drag the slider to the right.

Image titled Hard Reset an iPhone Step 22

Press and hold the restart button combination. If the iPhone can't be shut
down normally, simultaneously press and hold the right button combination
for your iPhone:

iPhone 6S and earlier: Power button + home button

iPhone 7 and 7 Plus: Power button + volume-down button

Image titled Hard Reset an iPhone Step 33

Continue holding both buttons. Do so for 10 seconds until you see the startup
Apple logo on your screen, then release the buttons.

Method

Factory Reset Using iPhone

Image titled Hard Reset an iPhone Step 41

Open Settings. It's a gray app with gears () that's typically located on your
home screen.

Image titled Hard Reset an iPhone Step 52

Tap your Apple ID. It's the section at the top of the menu that contains your
name and image if you've added one.

If you are not signed in, tap Sign in to (Your Device), enter your Apple ID and
password, then tap Sign In.

If you are running an older version of iOS, you may not need to do this step.

Image titled Hard Reset an iPhone Step 63

Tap iCloud. It's in the second section of the menu.

Image titled Hard Reset an iPhone Step 74

Scroll down and tap iCloud Backup. It's at the bottom of the "APPS USING
ICLOUD" section.

Slide iCloud Backup to the "On" (green) position, if it's not already.
Image titled Hard Reset an iPhone Step 85

Tap Back Up Now. It's at the bottom of the screen. Wait until the backup is
complete.

You must be connected to a Wi-Fi network to back up your iPhone.

Image titled Hard Reset an iPhone Step 96

Tap iCloud. It's in the upper-left corner of the screen. This will return you to
the iCloud settings page.

Image titled Hard Reset an iPhone Step 107

Tap Apple ID. It's in the upper-left corner of the screen. This will return you to
to the Apple ID page.

If you are running an older version of iOS, you may not need to do this step.

Image titled Hard Reset an iPhone Step 118

Tap Settings. It's in the upper-left corner of the screen.

Image titled Hard Reset an iPhone Step 129

Scroll down and tap General. It's near the top of the menu, next to a gear ()
icon.

Image titled Hard Reset an iPhone Step 1310

Scroll down and tap Reset. It's at the bottom of the menu.

Image titled Hard Reset an iPhone Step 1411

Tap Erase All Content and Settings. It's near the top of the menu.

Image titled Hard Reset an iPhone Step 1512

Enter your passcode. Enter the passcode you use to unlock your phone.

If prompted, enter your "Restrictions" passcode.

Image titled Hard Reset an iPhone Step 1613

Tap Erase iPhone. Doing so will reset all settings, as well as erase the media
and data on your iPhone.

Image titled Hard Reset an iPhone Step 1714

Follow the on-screen prompts to set up your iPhone. Your iPhone will be in
same configuration that it was when it left the factory, so you will need to set
it up as if it were new.

During setup, you will be asked if you want to restore your phone from an
iCloud backup. If you want to add all your media, data, and apps back onto
your phone, agree to restore from the backup.

Method

Factory Reset Using iTunes

Image titled Hard Reset an iPhone Step 181

Back up your data (if possible). If you are able to use your iPhone, back up
the data so that you can restore it after resetting the phone. You can create a
backup in iTunes.

Connect the iPhone to your computer and open iTunes, if it doesn't launch
automatically.

Click on your iPhone from the row of icons along the top of the window.

Click on "This computer" and then click on "Back Up Now." Backing up your
iPhone may take a few minutes.

Image titled Hard Reset an iPhone Step 192

Click on your iPhone in iTunes. It's at the top of the window.

Image titled Hard Reset an iPhone Step 203

Click on "Restore iPhone" to reset it. You'll be prompted to confirm that you
want to erase everything on your iPhone. The reset process will likely take
around 15-20 minutes.[2]

Image titled Hard Reset an iPhone Step 214

Put your iPhone in Recovery Mode, if necessary. If it doesn't appear in iTunes,


your iPhone isn't responding, or you don't know the screen passcode, you
may need to put it into Recovery Mode first.[3]

Connect the iPhone to your computer with a USB cable, and ensure iTunes is
running.

With the iPhone connected, follow the instructions for a Force Restart .

Follow the prompts in iTunes to restore the iPhone to its factory settings. You
won't be able to perform a backup first.
Image titled Hard Reset an iPhone Step 225

Load your backup. After restoring your device, you can use iTunes to load
your latest backup. With the iPhone connected to the computer and selected
in iTunes, click the "Restore Backup" button and select the backup you want
to load.

If you are resetting your iPhone because you didn't know your restrictions
passcode, do not restore your backup, or your passcode will be restored as
well. You'll have to setup your iPhone as new and then resync your content.

If you're setting up the iPhone as new, you'll be asked to enter the Apple ID
password for the account that was previously associated with the iPhone. If
you don't have access to this information, you'll need to contact the original
owner and have them release the device from their account at
www.icloud.com/find.

Community Q&A

If my iPhone is disabled, is there any way to get it working without losing my


data?

wikiHow Contributor

If you've recently backed up your iPhone, you'll be able to restore that backup
after resetting your device, which will save your data. If you haven't backed
up your iPhone before, then there is no way to restore functionality and save
your data. Everything will be wiped from the iPhone when you reset it.

Not Helpful 10 Helpful 27

I forgot my Restrictions passcode, how can I reset my phone?

wikiHow Contributor

If you've forgotten your Restrictions passcode, you'll need to restore your


iPhone using iTunes. If you don't have access to iTunes, you can sign into the
iCloud website and select "Find My iPhone." Select your device and choose
"Erase" to reset it.

Not Helpful 18 Helpful 30

How can I bypass the activation lock after resetting the iPhone?

wikiHow Contributor

The only ways to bypass this lock are to have the original owner log in with
their Apple ID, or to have the original owner visit the Find My iPhone website
and remove the device from their account. You cannot bypass the activation
lock through any other means.

Not Helpful 21 Helpful 30

I can't remember my iPhone's passcode, how can I factory reset it?

wikiHow Contributor

If you can't remember your passcode to access the Settings, you'll need to
put your iPhone into Recovery mode and connect it to your computer. You can
then use iTunes to reset the iPhone. See How to Put an iPhone into Recovery
Mode for detailed instructions. Note that you'll still need the Apple ID
password after restoring the device.

Not Helpful 16 Helpful 16

How do I put an iPhone into recovery mode?

wikiHow Contributor

Open iTunes, and connect the iPhone to your Mac. Press and hold the Home
button and the Sleep/Wake button at the same time. As soon as the screen
goes black, release the Sleep/Wake button. Continue holding the home button
until iTunes pops up a message telling you that it has detected an iPhone in
recovery mode.

Not Helpful 5 Helpful 7

What can I do if my phone's screen says "Disabled?"

wikiHow Contributor

If your iPhone has been disabled from too many passcode attempts, you
won't be able to access the Settings app to reset the iPhone. Instead, you'll
need to either connect it to a computer and use iTunes to reset it, or log into
the iCloud website and use Find my iPhone to erase the device. If you've
never synced the iPhone to your computer and never used iCloud, you'll need
to put the iPhone into Recovery mode and then connect it to your computer.
See

Not Helpful 24 Helpful 17

What do I do if my iPhone 5 won't connect to my WiFi?

wikiHow Contributor

Restart your iPhone, or turn off the WiFi on your phone, then wait for about 5
minutes. After that, turn it back on. If no devices in your house connect to
WiFi, restart your router.
Not Helpful 3 Helpful 4

Can I reset my iPhone without iTunes?

wikiHow Contributor

If you are able to access your iPhone's Settings app and don't have a
Restrictions passcode set, you can reset your iPhone directly from the
Settings menu. You can also reset your iPhone from the Find My iPhone
website, as long as you were logged into your iCloud account on your iPhone.

Not Helpful 11 Helpful 8

How long does an iPhone update normally take?

Adam Michael Sobers

Usually from about 5m - 1h, although if it takes less or more don't panic as
this is probably normal.

Not Helpful 1 Helpful 2

How do I fix lines running through my screen?

wikiHow Contributor

This could be a problem with the screen. Consider visiting a nearby Apple
Store or contacting Apple Support for assistance.

Not Helpful 4 Helpful 4

Show more answers

Unanswered Questions

How do I get my home wifi on my iPhone?

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How do I unlock the activation lock on an iPhone

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How do I remove a phone number if I don't have a name from my iPhone 6?

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My iPhone screen reads "verifying update" for 4 days now. It has no


functionality at all. It's running iOS 7. I've tried to hard reset it, but nothing
works. What should I do?
Answer this question Flag as...

What should I do if my phone is disabled and I do not have the Apple ID?

Answer this question Flag as...

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Sources and Citations

https://support.apple.com/en-us/HT201559

https://support.apple.com/en-us/HT201252

https://support.apple.com/en-us/HT201263

Article Info

Categories: IPhone

In other languages:

Franais: rinitialiser un iPhone, Italiano: Effettuare il Riavvio Forzato di un


iPhone, Espaol: hacer una restauracin de fbrica en un iPhone, Deutsch:
Ein iPhone mit Hard Reset zurcksetzen, Portugus: Reinicializar um iPhone
Manualmente, Nederlands: Je iPhone een harde reset geven, :
iPhone, : iPhone, Bahasa Indonesia: Melakukan
Hard Reset pada iPhone, : iPhone , : Hard Reset
iPhone, : , : , :
, etina: Jak udlat hard reset na iPhone, Ting Vit: Khi phc ci
t iPhone bng phm cng

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