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This wikiHow teaches you how to force restart an iPhone that is not
responding as well as how to reset an iPhone to the factory settings by
erasing all its data and restoring a backup in iCloud and iTunes.
Method
Hold down the power button until the slide to power off message appears.
Drag the slider to the right.
Continue holding both buttons. Do so for 10 seconds until you see the startup
Apple logo on your screen, then release the buttons.
Method
Open Settings. It's a gray app with gears ( ) that's typically located on your
home screen.
Tap your Apple ID. It's the section at the top of the menu that contains your
name and image if you've added one.
If you are not signed in, tap Sign in to (Your Device), enter your Apple ID and
password, then tap Sign In.
If you are running an older version of iOS, you may not need to do this step.
Scroll down and tap iCloud Backup. It's at the bottom of the "APPS USING
ICLOUD" section.
Slide iCloud Backup to the "On" (green) position, if it's not already.
Tap Back Up Now. It's at the bottom of the screen. Wait until the backup is
complete.
You must be connected to a Wi-Fi network to back up your iPhone.
Tap iCloud. It's in the upper-left corner of the screen. This will return you to
the iCloud settings page.
Tap Apple ID. It's in the upper-left corner of the screen. This will return you to
to the Apple ID page.
If you are running an older version of iOS, you may not need to do this step.
Scroll down and tap General. It's near the top of the menu, next to a gear ( )
icon.
Scroll down and tap Reset. It's at the bottom of the menu.
Tap Erase All Content and Settings. It's near the top of the menu.
Enter your passcode. Enter the passcode you use to unlock your phone.
Tap Erase iPhone. Doing so will reset all settings, as well as erase the media
and data on your iPhone.
Follow the on-screen prompts to set up your iPhone. Your iPhone will be in
same configuration that it was when it left the factory, so you will need to set
it up as if it were new.
During setup, you will be asked if you want to restore your phone from an
iCloud backup. If you want to add all your media, data, and apps back onto
your phone, agree to restore from the backup.
Method
Back up your data (if possible). If you are able to use your iPhone, back up
the data so that you can restore it after resetting the phone. You can create a
backup in iTunes.
Connect the iPhone to your computer and open iTunes, if it doesn't launch
automatically.
Click on your iPhone from the row of icons along the top of the window.
Click on "This computer" and then click on "Back Up Now." Backing up your
iPhone may take a few minutes.
Click on "Restore iPhone" to reset it. You'll be prompted to confirm that you
want to erase everything on your iPhone. The reset process will likely take
around 15-20 minutes.[2]
Connect the iPhone to your computer with a USB cable, and ensure iTunes is
running.
With the iPhone connected, follow the instructions for a Force Restart .
Follow the prompts in iTunes to restore the iPhone to its factory settings. You
won't be able to perform a backup first.
Load your backup. After restoring your device, you can use iTunes to load
your latest backup. With the iPhone connected to the computer and selected
in iTunes, click the "Restore Backup" button and select the backup you want
to load.
If you are resetting your iPhone because you didn't know your restrictions
passcode, do not restore your backup, or your passcode will be restored as
well. You'll have to setup your iPhone as new and then resync your content.
If you're setting up the iPhone as new, you'll be asked to enter the Apple ID
password for the account that was previously associated with the iPhone. If
you don't have access to this information, you'll need to contact the original
owner and have them release the device from their account at
www.icloud.com/find.
Community Q&A
wikiHow Contributor
If you've recently backed up your iPhone, you'll be able to restore that backup
after resetting your device, which will save your data. If you haven't backed
up your iPhone before, then there is no way to restore functionality and save
your data. Everything will be wiped from the iPhone when you reset it.
wikiHow Contributor
How can I bypass the activation lock after resetting the iPhone?
wikiHow Contributor
The only ways to bypass this lock are to have the original owner log in with
their Apple ID, or to have the original owner visit the Find My iPhone website
and remove the device from their account. You cannot bypass the activation
lock through any other means.
wikiHow Contributor
If you can't remember your passcode to access the Settings, you'll need to
put your iPhone into Recovery mode and connect it to your computer. You can
then use iTunes to reset the iPhone. See How to Put an iPhone into Recovery
Mode for detailed instructions. Note that you'll still need the Apple ID
password after restoring the device.
wikiHow Contributor
Open iTunes, and connect the iPhone to your Mac. Press and hold the Home
button and the Sleep/Wake button at the same time. As soon as the screen
goes black, release the Sleep/Wake button. Continue holding the home button
until iTunes pops up a message telling you that it has detected an iPhone in
recovery mode.
wikiHow Contributor
If your iPhone has been disabled from too many passcode attempts, you
won't be able to access the Settings app to reset the iPhone. Instead, you'll
need to either connect it to a computer and use iTunes to reset it, or log into
the iCloud website and use Find my iPhone to erase the device. If you've
never synced the iPhone to your computer and never used iCloud, you'll need
to put the iPhone into Recovery mode and then connect it to your computer.
See
wikiHow Contributor
Restart your iPhone, or turn off the WiFi on your phone, then wait for about 5
minutes. After that, turn it back on. If no devices in your house connect to
WiFi, restart your router.
If you are able to access your iPhone's Settings app and don't have a
Restrictions passcode set, you can reset your iPhone directly from the
Settings menu. You can also reset your iPhone from the Find My iPhone
website, as long as you were logged into your iCloud account on your iPhone.
Usually from about 5m - 1h, although if it takes less or more don't panic as
this is probably normal.
wikiHow Contributor
This could be a problem with the screen. Consider visiting a nearby Apple
Store or contacting Apple Support for assistance.
Unanswered Questions
What should I do if my phone is disabled and I do not have the Apple ID?
Answer this question Flag as...
Ask a Question
What do you need to know? We'll do our best to find the answer.
Submit
Your answer...
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Your answer...
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Clear History on an iPhone
https://support.apple.com/en-us/HT201559
https://support.apple.com/en-us/HT201252
https://support.apple.com/en-us/HT201263
Article Info
Categories: IPhone
In other languages:
Thanks to all authors for creating a page that has been read 4,776,720 times.
Yes No
Tested by:
Views: 4,776,720
Related Articles
How to
How to
How to
How to
Yes No
MESSAGES
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wikiHow logo
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ArticleEditDiscuss
Community Tested
This wikiHow teaches you how to force restart an iPhone that is not
responding as well as how to reset an iPhone to the factory settings by
erasing all its data and restoring a backup in iCloud and iTunes.
Method
Hold down the power button until the slide to power off message appears.
Drag the slider to the right.
Press and hold the restart button combination. If the iPhone can't be shut
down normally, simultaneously press and hold the right button combination
for your iPhone:
Continue holding both buttons. Do so for 10 seconds until you see the startup
Apple logo on your screen, then release the buttons.
Method
Open Settings. It's a gray app with gears ( ) that's typically located on your
home screen.
Tap your Apple ID. It's the section at the top of the menu that contains your
name and image if you've added one.
If you are not signed in, tap Sign in to (Your Device), enter your Apple ID and
password, then tap Sign In.
If you are running an older version of iOS, you may not need to do this step.
Scroll down and tap iCloud Backup. It's at the bottom of the "APPS USING
ICLOUD" section.
Slide iCloud Backup to the "On" (green) position, if it's not already.
Tap Back Up Now. It's at the bottom of the screen. Wait until the backup is
complete.
Tap iCloud. It's in the upper-left corner of the screen. This will return you to
the iCloud settings page.
If you are running an older version of iOS, you may not need to do this step.
Scroll down and tap General. It's near the top of the menu, next to a gear ( )
icon.
Scroll down and tap Reset. It's at the bottom of the menu.
Tap Erase All Content and Settings. It's near the top of the menu.
Enter your passcode. Enter the passcode you use to unlock your phone.
Tap Erase iPhone. Doing so will reset all settings, as well as erase the media
and data on your iPhone.
Follow the on-screen prompts to set up your iPhone. Your iPhone will be in
same configuration that it was when it left the factory, so you will need to set
it up as if it were new.
During setup, you will be asked if you want to restore your phone from an
iCloud backup. If you want to add all your media, data, and apps back onto
your phone, agree to restore from the backup.
Method
Connect the iPhone to your computer and open iTunes, if it doesn't launch
automatically.
Click on your iPhone from the row of icons along the top of the window.
Click on "This computer" and then click on "Back Up Now." Backing up your
iPhone may take a few minutes.
Click on "Restore iPhone" to reset it. You'll be prompted to confirm that you
want to erase everything on your iPhone. The reset process will likely take
around 15-20 minutes.[2]
Connect the iPhone to your computer with a USB cable, and ensure iTunes is
running.
With the iPhone connected, follow the instructions for a Force Restart .
Follow the prompts in iTunes to restore the iPhone to its factory settings. You
won't be able to perform a backup first.
Load your backup. After restoring your device, you can use iTunes to load
your latest backup. With the iPhone connected to the computer and selected
in iTunes, click the "Restore Backup" button and select the backup you want
to load.
If you are resetting your iPhone because you didn't know your restrictions
passcode, do not restore your backup, or your passcode will be restored as
well. You'll have to setup your iPhone as new and then resync your content.
If you're setting up the iPhone as new, you'll be asked to enter the Apple ID
password for the account that was previously associated with the iPhone. If
you don't have access to this information, you'll need to contact the original
owner and have them release the device from their account at
www.icloud.com/find.
Community Q&A
wikiHow Contributor
If you've recently backed up your iPhone, you'll be able to restore that backup
after resetting your device, which will save your data. If you haven't backed
up your iPhone before, then there is no way to restore functionality and save
your data. Everything will be wiped from the iPhone when you reset it.
wikiHow Contributor
How can I bypass the activation lock after resetting the iPhone?
wikiHow Contributor
The only ways to bypass this lock are to have the original owner log in with
their Apple ID, or to have the original owner visit the Find My iPhone website
and remove the device from their account. You cannot bypass the activation
lock through any other means.
wikiHow Contributor
If you can't remember your passcode to access the Settings, you'll need to
put your iPhone into Recovery mode and connect it to your computer. You can
then use iTunes to reset the iPhone. See How to Put an iPhone into Recovery
Mode for detailed instructions. Note that you'll still need the Apple ID
password after restoring the device.
Not Helpful 16 Helpful 16
wikiHow Contributor
Open iTunes, and connect the iPhone to your Mac. Press and hold the Home
button and the Sleep/Wake button at the same time. As soon as the screen
goes black, release the Sleep/Wake button. Continue holding the home button
until iTunes pops up a message telling you that it has detected an iPhone in
recovery mode.
wikiHow Contributor
If your iPhone has been disabled from too many passcode attempts, you
won't be able to access the Settings app to reset the iPhone. Instead, you'll
need to either connect it to a computer and use iTunes to reset it, or log into
the iCloud website and use Find my iPhone to erase the device. If you've
never synced the iPhone to your computer and never used iCloud, you'll need
to put the iPhone into Recovery mode and then connect it to your computer.
See
wikiHow Contributor
Restart your iPhone, or turn off the WiFi on your phone, then wait for about 5
minutes. After that, turn it back on. If no devices in your house connect to
WiFi, restart your router.
wikiHow Contributor
If you are able to access your iPhone's Settings app and don't have a
Restrictions passcode set, you can reset your iPhone directly from the
Settings menu. You can also reset your iPhone from the Find My iPhone
website, as long as you were logged into your iCloud account on your iPhone.
Usually from about 5m - 1h, although if it takes less or more don't panic as
this is probably normal.
wikiHow Contributor
This could be a problem with the screen. Consider visiting a nearby Apple
Store or contacting Apple Support for assistance.
Unanswered Questions
What should I do if my phone is disabled and I do not have the Apple ID?
Ask a Question
What do you need to know? We'll do our best to find the answer.
Submit
EditRelated wikiHows
How to
How to
How to
How to
How to
How to
How to
How to
How to
How to
https://support.apple.com/en-us/HT201559
https://support.apple.com/en-us/HT201252
https://support.apple.com/en-us/HT201263
Article Info
Categories: IPhone
In other languages:
Thanks to all authors for creating a page that has been read 4,776,720 times.
Yes No
About this wikiHow
Tested by:
Co-authors: 71
Views: 4,776,720
Related Articles
How to
How to
How to
How to
Yes No
LOG IN
EXPLORE
HELP US
EDIT
wikiHow logo
to do anything...
Search
ArticleEditDiscuss
Community Tested
This wikiHow teaches you how to force restart an iPhone that is not
responding as well as how to reset an iPhone to the factory settings by
erasing all its data and restoring a backup in iCloud and iTunes.
Method
Press and hold the restart button combination. If the iPhone can't be shut
down normally, simultaneously press and hold the right button combination
for your iPhone:
Continue holding both buttons. Do so for 10 seconds until you see the startup
Apple logo on your screen, then release the buttons.
Method
Open Settings. It's a gray app with gears () that's typically located on your
home screen.
Tap your Apple ID. It's the section at the top of the menu that contains your
name and image if you've added one.
If you are not signed in, tap Sign in to (Your Device), enter your Apple ID and
password, then tap Sign In.
If you are running an older version of iOS, you may not need to do this step.
Scroll down and tap iCloud Backup. It's at the bottom of the "APPS USING
ICLOUD" section.
Slide iCloud Backup to the "On" (green) position, if it's not already.
Image titled Hard Reset an iPhone Step 85
Tap Back Up Now. It's at the bottom of the screen. Wait until the backup is
complete.
Tap iCloud. It's in the upper-left corner of the screen. This will return you to
the iCloud settings page.
Tap Apple ID. It's in the upper-left corner of the screen. This will return you to
to the Apple ID page.
If you are running an older version of iOS, you may not need to do this step.
Scroll down and tap General. It's near the top of the menu, next to a gear ()
icon.
Scroll down and tap Reset. It's at the bottom of the menu.
Tap Erase All Content and Settings. It's near the top of the menu.
Enter your passcode. Enter the passcode you use to unlock your phone.
Tap Erase iPhone. Doing so will reset all settings, as well as erase the media
and data on your iPhone.
Follow the on-screen prompts to set up your iPhone. Your iPhone will be in
same configuration that it was when it left the factory, so you will need to set
it up as if it were new.
During setup, you will be asked if you want to restore your phone from an
iCloud backup. If you want to add all your media, data, and apps back onto
your phone, agree to restore from the backup.
Method
Back up your data (if possible). If you are able to use your iPhone, back up
the data so that you can restore it after resetting the phone. You can create a
backup in iTunes.
Connect the iPhone to your computer and open iTunes, if it doesn't launch
automatically.
Click on your iPhone from the row of icons along the top of the window.
Click on "This computer" and then click on "Back Up Now." Backing up your
iPhone may take a few minutes.
Click on "Restore iPhone" to reset it. You'll be prompted to confirm that you
want to erase everything on your iPhone. The reset process will likely take
around 15-20 minutes.[2]
Connect the iPhone to your computer with a USB cable, and ensure iTunes is
running.
With the iPhone connected, follow the instructions for a Force Restart .
Follow the prompts in iTunes to restore the iPhone to its factory settings. You
won't be able to perform a backup first.
Image titled Hard Reset an iPhone Step 225
Load your backup. After restoring your device, you can use iTunes to load
your latest backup. With the iPhone connected to the computer and selected
in iTunes, click the "Restore Backup" button and select the backup you want
to load.
If you are resetting your iPhone because you didn't know your restrictions
passcode, do not restore your backup, or your passcode will be restored as
well. You'll have to setup your iPhone as new and then resync your content.
If you're setting up the iPhone as new, you'll be asked to enter the Apple ID
password for the account that was previously associated with the iPhone. If
you don't have access to this information, you'll need to contact the original
owner and have them release the device from their account at
www.icloud.com/find.
Community Q&A
wikiHow Contributor
If you've recently backed up your iPhone, you'll be able to restore that backup
after resetting your device, which will save your data. If you haven't backed
up your iPhone before, then there is no way to restore functionality and save
your data. Everything will be wiped from the iPhone when you reset it.
wikiHow Contributor
How can I bypass the activation lock after resetting the iPhone?
wikiHow Contributor
The only ways to bypass this lock are to have the original owner log in with
their Apple ID, or to have the original owner visit the Find My iPhone website
and remove the device from their account. You cannot bypass the activation
lock through any other means.
wikiHow Contributor
If you can't remember your passcode to access the Settings, you'll need to
put your iPhone into Recovery mode and connect it to your computer. You can
then use iTunes to reset the iPhone. See How to Put an iPhone into Recovery
Mode for detailed instructions. Note that you'll still need the Apple ID
password after restoring the device.
wikiHow Contributor
Open iTunes, and connect the iPhone to your Mac. Press and hold the Home
button and the Sleep/Wake button at the same time. As soon as the screen
goes black, release the Sleep/Wake button. Continue holding the home button
until iTunes pops up a message telling you that it has detected an iPhone in
recovery mode.
wikiHow Contributor
If your iPhone has been disabled from too many passcode attempts, you
won't be able to access the Settings app to reset the iPhone. Instead, you'll
need to either connect it to a computer and use iTunes to reset it, or log into
the iCloud website and use Find my iPhone to erase the device. If you've
never synced the iPhone to your computer and never used iCloud, you'll need
to put the iPhone into Recovery mode and then connect it to your computer.
See
wikiHow Contributor
Restart your iPhone, or turn off the WiFi on your phone, then wait for about 5
minutes. After that, turn it back on. If no devices in your house connect to
WiFi, restart your router.
Not Helpful 3 Helpful 4
wikiHow Contributor
If you are able to access your iPhone's Settings app and don't have a
Restrictions passcode set, you can reset your iPhone directly from the
Settings menu. You can also reset your iPhone from the Find My iPhone
website, as long as you were logged into your iCloud account on your iPhone.
Usually from about 5m - 1h, although if it takes less or more don't panic as
this is probably normal.
wikiHow Contributor
This could be a problem with the screen. Consider visiting a nearby Apple
Store or contacting Apple Support for assistance.
Unanswered Questions
What should I do if my phone is disabled and I do not have the Apple ID?
Ask a Question
What do you need to know? We'll do our best to find the answer.
Submit
EditRelated wikiHows
How to
How to
How to
How to
How to
How to
Reset a HTC Smartphone when Locked Out
How to
How to
How to
How to
https://support.apple.com/en-us/HT201559
https://support.apple.com/en-us/HT201252
https://support.apple.com/en-us/HT201263
Article Info
Categories: IPhone
In other languages:
Tested by:
Co-authors: 71
Views: 4,776,720
Related Articles
How to
How to
How to
How to
Learn more