Chapter 1

THE PROBLEM AND ITS BACKGROUND

This chapter gives an overview of the project. On an optimal point

of view, this chapter gives the totality of the problems identified, the

current or existing solutions applied to solve these problems and the

rationale of developing such project. In addition, this chapter bridges the

concept of establishing the problems and how these problems can be

solved by the proposed project.

INTRODUCTION

In early human history, government units used the most

rudimentary methods; some of these methods were so crude that they

gave the agency a bad name. Even the taxpayer who supports the

process still wants and deserves to be treated with consideration. But it is

pertinent to inquire into the ways by which modern technology can assist

in computations, verifications, comparisons, and other phases of the giant

task of processing returns. Perhaps, clients can be spared from this or that

chore. Certainly, more scientific selection procedures can spare the filers

of clean returns from unnecessary audits. As a whole, automation has a

role in making information system more efficient and that is by itself a

tremendous benefit to city government clients and employees.

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Information system is generally expensive. However, considering

the volumes of work, the unit costs of operation are relatively small. It is

evident now that whenever it is possible to eliminate key-stroking in

preparing information for use in a computer system, one should plunge

into the innovative project. It saves time and money. This brings the

researcher to the situation in which human transcription is still an absolute

requirement in the efforts to develop source data automation systems. To

the researcher, this is in many ways the most fascinating of the

developers investigations. However, we do need alternatives to key-

punching cards as the basic means of transcription. Promoting better

information systems generally in the commonwealth deserves priority

because tax collection is a core part of state effectiveness and the most

visible sign of the social contract between citizens and the state. Fair and

transparent government transaction demonstrates good governance and

shapes government legitimacy by promoting accountability to citizens, and

by stimulating effective state administration and good public line

management system. Rising government service together with sustainable

economic growth is the basis of an exit strategy to get developing

countries out of aid dependency

BACKGROUND OF THE STUDY

The Tricycle Franchise Registration permit is a very valuable

document that is presented prior to the use of a motorcycle for business or

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for hire. The City Government of Calapan formulated ordinances that

govern its implementation, application, qualification, fees and charges for

the document and requirements in order to qualify for application. It is the

responsibility of all the concerned departments to take care of the needs

of City Government employees for more effective customer service and

professional workforce.

One of the processes involved in the Tricycle Franchise

Registration is the establishment and maintenance of medical certificate

record system for City Health and a system that monitors all the violations

and offenses committed by some tricycle drivers and operators. Records

being maintained also offer support to other functions of all concerned

departments such as preparation of certification for applicants, production

of different reports such as summary of records and the master list of

documents and finally, issuance of clearances for qualified applicants.

City Health and Sanitation Department (CHSD) and Traffic

Management Office (TMO) are tasked to issue certifications and

clearances to all applicants as part of the requirements for the application

of new or renewal of tricycle franchise. Application for medical

accreditation is accomplished by tricycle drivers/operators by filling out a

paper while the current records are encoded on a computer unit using

Microsoft excel workbook. Another process and also part of the

requirement is the preparation and issuance of TMO certificates for the

qualified applicants. All records, including the violations, offenses and

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complaints of some passengers against arrogant tricycle drivers, are

manually encoded. Application for the said certifications and clearances is

filed by the drivers/operators using the typical application forms and

processed in 10 minutes or less.

The processes involved in applying for new or renewal of tricycle

franchise lack centralized information system. The CHSD and TMO

records rely on paper documents whose contents have already

disappeared. It takes the departments a long time to process and issue

clearances and certifications. Also, the files accumulate larger space for

the hard copy file which results to the delayed submission of master list to

TFRB chairman and committee and weak security of data. At present,

services are delivered manually which gives little assurance that the

output will be accurate and handed on a timely manner. It is generally

assumed in the literature that these goals are shared by developed and

developing countries. Interest in enhancing revenue mobilization in

developing countries is increasing. Most developing countries are

emerging from the crisis with their fiscal prospects broadly intact (IMF,

2010a), but with many still facing a fundamental need to raise more

revenue from their own tax bases.

To achieve key objectives effectively, all concerned departments in

the tricycle franchising process can make use of a tool that copes with the

demands of key actors in their environment. Investing in information

system can pave a way to achieving operational excellence in terms of

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productivity, efficiency and accuracy. This information system ideally gives

limited viewing, updating and responding access to end users. One does

not have to resort to printed materials only to see and update his/her own

records. Government must be technologically advanced because of the

corporate and consumer needs that must be determined with the use of

advanced technology. Technological devices hold a vital positive role on

how governments function and are formed across the world. One of the

admirable qualities and advantages of a wellfunctioning government is

the ability of the government to take responsibility for the safety of its

citizens. Technology allows the government to communicate efficiently in

times of a national crisis.

This project aims at developing an information system that will

simplify the day to day process of renewal of tricycle franchise for City

Health Office and Traffic Management Office in the City Government of

Calapan. From the application/registration for new and renewal of tricycle

franchise, request for medical certificate, request for TMO clearance and

release of tricycle franchise certificate, the proposed system will be of

great advantage to the CGC itself. Like any other information system,

there are a lot of challenges and risks that were encountered before and

during the development stage. These challenges, however, can be

converted into possible opportunities to create a Tricycle Franchise

Registration Information System that will address all the difficulties

encountered in the current processes. Success measures can also be

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identified to ensure that all of the difficulties with the current process can

be alleviated.

All the concepts in developing the Tricycle Franchise Registration

Information System were formulated by the proponents.

OBJECTIVES OF THE STUDY

The general objective of the study is to develop a desktop-based

system for the application for new and renewal of tricycle franchise that

integrates and automates different network system of the City Government

of Calapan.

It specifically aims to:

1. Design Tricycle Franchise Registration Information System that

caters and integrates the application for new and renewal of

tricycle franchise thereby making processes in the City

Government more efficient, effective, and widely accessible with

the following features:

a. Assign, create, edit, delete, save and update records in a

short period of time.

b. Provides flexible and user-friendly franchising system

where the data of each tricycle unit are automatically

recorded, all the violations/offenses whether private or

public can be electronically updated

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c. Has database management system that enables

administrators to create and upload new information, and

other policies related to franchising;

d. Has user-friendly interfaces to add, edit and update data

such as profile of tricycle drivers/operators;

e. Has user-friendly interface where entries can be easily

modified; and

f. Generate reports such as certificate of franchise, updated

master list of tricycle franchise, number of new/renewal

and filtering of needed data;

2. Develop the system using the following application programs:

a. Visual Basic. Net as the platform for desktop application;

b. SAP Crystal Report/RDLC Report applications which

provide supports for viewing report format;

c. Adobe Photoshop CS for the design of the User Interface

d. MySQL Server as database management system

software; and

e. MySQL Connector which connects between database

and the system.

3. Test the system based on:

a. Functionality, which assesses the program to run into a

computer network, fast speed of loading and proper

working of every form,

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b. Content, which is a set of different information of the

tricycle unit and operator such as the name, model, plate

number and many more, also the different violations and

offenses committed by the driver and the accuracy and

accessibility of information of the desktop applications

c. Design, which deals with the network performance,

layout and visual appeal of the desktop application

system;

d. Technology used in the development of the system; and

e. Originality of the concepts of a desktop application; and

4. Evaluate the performance of the system in terms of functionality,

reliability, usability, efficiency, maintainability, and portability.

SCOPE AND LIMITATIONS OF THE STUDY

This study covered the development of a system for the Tricycle

Franchise Registration Information System (TFRIS). The system is a

desktop - based application and run by the City Health and Sanitation

Department, Traffic Management Office and the City Treasury

Department.

There are various levels of access to the system, namely:

administrator, supervisor, staff (CHSD, TMO, CTD), and guest, with the

administrator having the highest privilege. An administrator can use all

the system in full sense, such as issuing and revoking access to a user;
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creating, updating, viewing, and printing of records; and the content

management of the system. A supervisor type of user is given to the

department head who is involved in the process of registration for tricycle

franchise in CGC and is capable of creating, updating, deleting, and

viewing the rules and policies which affect their services as well as

approving and denying applications for tricycle registration.

A staff user (CHSD, TMO, CTD), on the other hand, can sign up for

accounts with the supervision of the administrator and is capable for

creating, updating, retrieving, viewing all information regarding tricycle unit

and post comments and queries about tricycle franchising services.

Meanwhile, the guest type of user is given to individuals and employees of

CGC to view some information and announcement about tricycle franchise

registration processes.

However, users have to sign up for an account before using the

system, subject for approval or rejection by the administrator. All

submitted application forms for health certificate and TMO clearance are

to be reviewed and verified by the personnel-in-charge by checking all the

records on the system.

The system does not have modules for the creation, updating, or

printing of plan of activities as well as viewing of the activities of tricycle

franchise registration.

Forty (40) respondents were randomly selected to evaluate the

system. They were composed of twenty (15) Information Technology (IT)

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personnel and twenty five (25) non-IT people. The IT people included MIS

personnel and IT focal persons from different offices of the CGC.

Employees of the CGC who have knowledge about Information

Technology were also asked to evaluate the system. The non-IT

respondents are the employees from CGC who took courses not related to

IT. They evaluated the desktopbased application system by filling out the

evaluation instrument that contains a list of criteria based on the ISO 9126

software quality model. The respondents assessed the acceptability of the

system in terms of functionality, reliability, usability, efficiency,

maintainability and portability.

CONCEPTUAL MODEL OF THE STUDY

The homegrown Tricycle Franchise Registration System for City

Health and Sanitation Department and Traffic Management Office uses a

framework that recognizes as well as measures the benefits of

implementing the system. The inputprocessoutput (IPO) model which is

shown in Figure 1 is developed based on the concepts, theories and

findings of related literature, studies presented and insights taken from

them. Variables in the study are presented in the IPO model wherein

components include the input or the information, ideas and resources

used during the project development; process which describes the action

that was undertaken upon the input or storage of material and lastly, the

output which presents the result of the process. This provided the general

structure and guide for the direction of the project.

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Based on the IPO diagram, the necessary inputs are divided into

three: knowledge, software, and hardware requirements.

INPUT PROCESS OUTPUT

S
Knowledge
Development of
Tricycle Franchise Analysis
Tricycle Franchise
processes and operations
Database Management, Registration
Design
Network Management Information System
Development (TFRIS) for the City
Software Health & Sanitation
Visual Basic.Net Testing Department, City
SAP Crystal Report/RDLC Treasury
Report Department, and
Adobe Photoshop
MySQL Server Traffic Management
MySQL Connector Office

Hardware

PC with the following

specifications:
2GB RAM
At least 1.8 GHz processor
100 GB disk space
Network Switch Evaluation

Figure 1

Input-Process-Output Diagram for TFRIS: Tricycle Franchise

Registration Information System

Ultimately, the initiation of the project has been possible through

the identification of the project requirements. Alongside with it are the

knowledge, software and hardware during the development. Enumerated

are the necessary components for the development of this study:

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Knowledge Requirements

Currently, the process of the issuance of health certificate and TMO

clearance together with the monitoring of all violations and offenses are

done manually, and follow the dynamic kinds of control structure, often

known as the Tricycle Franchise Registration Process. Such changes

require present organizational structures and processes that are

understood and often redesigned. Hence, designing the CGC Tricycle

Franchise Registration Information System for CHSD and TMO presents

both challenges of process re-engineering and of information system

design, as they must be shaped to respond to the specific needs of all

departments concerned in the Tricycle Process.

In this research, it is recommended that more focus should be

given to the initial phases of system development, aiming at grasping the

requirements of the system, both in terms of the individual perspective of

the organizational members and the overall objectives of the organization.

Hardware Requirements

The development of the actual system requires the following

hardware resources.

Table 1
Hardware Requirements for the Development of Tricycle Franchise
Registration System for CHSD,TMO and CTD

Minimum Recommended

Hard Disk Space 100GB Disk Space 250GB Disk Space or Higher

RAM 1 GB RAM 2 GB or Higher

Processor 1.8 GHz 2.9 GHz or Higher

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A development PC with the specifications enumerated in Table 1

was needed as the main development tool for the proposed project. The

required disk space corresponds to the needed space to install necessary

applications as well as the actual files which were used by the proposed

system itself. In addition, it was done to test the interface design and

functionality of the system into local area network connection. It is a

requirement since the process of the Tricycle Franchise is interconnected

to a local network.

Software Requirements

Table 2

Software Requirements for the Development of Tricycle Franchise

Registration System for CHSD and TMO

Minimum Recommended

Database MySQL Server 5.0 MySQL Server 5.2 or Higher

Management
Programming VB 2008.Net VB 201.Net or Higher
Language
Report Generator SAP Crystal Report 2008 SAP Crystal Report 2010 or
Higher
Layout Design Photoshop 7.0 Photoshop 8 or Higher

Operating System Windows 7 Windows 8 or Higher

The set of software which was installed in the aforementioned

hardware requirements are listed in Table 2. Primarily, the entire

development platform was composed of tools pertaining to MySQL. The

City Government of Calapan has its in-house applications all developed

using MySQL. Certainly, it is a requirement for integration and

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implementation purposes, the tools which were used for the development

of the proposed project should be supported by the existing technology at

CGC.

Process

The process stage in the conceptual model refers to the actual

development of the Tricycle Franchise Registration Information System

(TFRIS) for City Health and Sanitation Department, Traffic Management

Office, and City Treasury Department. With the given inputs, the process

stage developed the proposed project aligning it with the research

objective. Processing apart from creation of the actual system also

includes the process of reorganizing data into more complex structures

during subsequent processing. Analysis, design, development and testing

are the core processes led to the completion of the proposed information

system.

The researcher first gathered some data and information of Tricycle

Franchise process by means of observations, interviews with some

employees and department heads of offices then studied and analyzed

the data and information gathered. On system design, all pertinent input

data and required output were determined and defined together with the

policies and procedures implemented by the CGC.

Development is the process wherein the researcher transformed

the systems data flow diagrams into concrete functionalities of the system

by using algorithms and actual coding using a specific programming

 15

language. The development desktop application was tested to ensure that

it meets the required specifications. The testing procedures were

undertaken by the evaluators to check whether the desktop application

behaves the way it is programmed to do.

Evaluation

After producing the trial version, it was evaluated by different sets

of end users. Each evaluation process required feedback from the system

evaluators. Thereafter, these inputs were assessed and evaluated to

identify whether or not these have to be changed or applied to the working

trial version. Those inputs which are feasible, doable and expected to

make the project more efficient and useful were used to reengineer the

beta type.

SIGNIFICANCE OF THE STUDY

The significance of this study describes how the Registration of

Tricycle Franchise will change from a largely manual system to a Tricycle

Franchise Registration Information System (T-FRIS) and to keep up with

the fast changing and dynamic advances of technologies. A central aspect

of T-FRIS is the electronic scheduling and maintaining of work. The

project was pursued to offer possible solutions to an existing problem and

improvement to an unsatisfactory condition. This raises questions of how

the system could be redesigned. The primary teaching objective of the

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case is to show how information technology, control systems, and

organization design are intertwined and how any change effort must

address all three aspects simultaneously.

This study aims to present the importance of a desktop-based

application to the CGC community. The benefits that the various

stakeholders can receive are discussed as follows.

The City Government of Calapan

One of the goals of the City Government of Calapan under the

leadership of Mayor Arnan C. Panaligan is to initiate and sustain program,

projects and activities to create an environment conducive to progress and

development through transparent and participatory governance. The City

Mayor and his administration will have updated records on the number of

certifications they issued and accurate documents of violations and

offenses. If the system yields positive results, the project can be used as a

basis for innovating the system.

City Health and Sanitation Department

The CHSD personnel shall be relieved of encoding information from

health application forms as well as reading the results of different

laboratory examinations. There will be a reduction of papers piled in the

offices since the requirements are already stored as PDF or Word files on

the systems database. There will be no need of typing and consolidating

of data to produce reports, since these can be printed out using the
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desktop application. With the system, data can be easily retrieved for the

improvement of the policies and rules of CGC services.

City Treasury Department

The system will facilitate the collection of tricycle fees and charges,

retrieval of records and monitoring of daily collection. This will greatly help

the CTD revenue collector and the department head. While the traditional

practice is manual encoding of records and printing of a general abstract

of collection, with the system, reports can be printed in different categories

a general list, by date, and by individual record.

Traffic Management Office

It will be easier for the TMO personnel to encode the data, retrieve

records and monitor the violations and offenses committed by erring

tricycle drivers and operators in the City of Calapan. While the traditional

practice was manual searching of records and printing of a general list of

violations, the system can print reports in different categories a general

list, by date, by violation type, and by individual record together with the

number of offenses.

CGC Employees

The system will provide the CGC employees effective information

system and more meaningful programs designed to make them excel in

the field of Information Technology and achieve the optimal level of

satisfaction that will lead to efficient performance. Having a system that

will do majority of the monitoring, assigning and documenting tasks in one

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place is a great help in minimizing workload as well as improved time

efficiency.

The Researcher

The developed project will serve as a challenge and commitment to

the researcher. Through the project, the researcher will be able to apply

the topics he learned from the MIS program. In addition, completing a

project like this is a personal achievement to him. The researcher can

present exceptional contribution to the development of an information

system and it can boost his credentials for career advancement.

The Future Researchers

This information system can serve as a reference in future studies.

It can be a source of both technical and document related knowledge that

they can utilize in creating related projects in the future.

The People of the City of Calapan

The people of the City of Calapan will also benefit from the study as

this will ensure the delivery of high quality service.

OPERATIONAL DEFINITION OF TERMS

The need for operational definitions is fundamental when collecting

all types of data. However, it applies far more than data collection. They

apply in a more general sense where they define meaning. To get rid of

ambiguity, the following terms were defined to establish a common ground

for understanding of the concept thereof:

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Administrator is used to refer to system administrators.

Clearances refer to the proof of no pending violations, offenses or

even a passenger complaint. This is issued by the Traffic Management

Office as part of the requirements for the renewal of tricycle franchise.

City Government of Calapan (CGC) is a local government unit

certified by the ISO 9001:2008 for Quality Management.

City Health and Sanitation Department (CHSD) is in charge of

monitoring the health condition of constituents and employees of the City

Government of Calapan. Likewise, the unit is responsible for the issuance

of medical/health certificate to a person who is capable to do the job.

City Treasury Department (CTD) is tasked to provide efficient and

effective cashiering and disbursing services, and ensure availability of

funds through successful collection of accounts receivables, adequate

control and effective management of cash resources. The Treasury

Department shall be world-class in the delivery of sophisticated, fully

automated and desktop-based treasury services and shall be at par with

global players in the collection of receivables and in the management and

control of funds.

E-Governance is the public sectors use of information and

communication technologies with the aim of improving information and

service delivery, encouraging citizen participation in the decision-making

process and making government more accountable, transparent and

effective.
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Employees are the ones using the Tricycle Franchise Registration

Information system.

Guest/Client refers to the requesting user

Health Certificate is issued by the City Health attesting a persons

good health and signed by the department head or the authorized

signatories. This is one of the requirements for the application for renewal

of tricycle franchise.

Information System (IS) is a system which assembles, stores,

processes and delivers information relevant to an organization (or to

society) in such a way that the information is accessible and useful to

those who wish to use it, including managers, staff, clients and citizens.

IT staff is the one who is in charge of maintaining the Tricycle

Franchise information system.

Motorized Tricycle Operations Permit (MTOP) refers to a

franchise line issued by the TFRB before a tricycle can legally operate as

a public conveyance for hire within the City of Calapan.

Privilege is a type of access granted to a user role that is

dependent on the type and scope of the role. An example is a users

ability to access a clients personal information.

Supervisor is a type of access privilege to the system given by the

administrator.

System Administrator is the person who is responsible for

managing, overseeing and maintaining the CGC-TFRIS environment

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together with the Local Area Network (LAN). SAs should possess strong

technical knowledge and skills, as well as expertise in personal

management

System developer is the one who develops, maintains, audits and

improves systems to meet particular needs, often as advised by a systems

analyst or architect. They test both hard and software systems and

diagnose and resolve system faults.

Traffic Management Office (TMO) is the one who is responsible

for handling any activities which may affect or impede the flow of vehicular

traffic, the Traffic Management Office is tasked to issue clearances for any

activity that may affect or impede vehicular traffic in the city.

Tricycle Franchise is a very valuable document to legitimize the

use of motorcycle for business activity in Calapan City. Such franchise is

regulated by the Local Tricycle Franchising and Regulatory Board (TFRB).

Tricycle Franchise Regulatory Board is a group of selected

individuals from the City Government of Calapan with the City Mayor as

the Chairman. The group accepts and processes application for tricycle

franchise and issues or grants the MTOP to qualified applicant, subject to

the rules and regulations and existing ordinances on that matter.

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Chapter 2

REVIEW OF RELATED LITERATURE AND STUDIES

This chapter presents the review of related literature and studies

underlying the framework of the study.

REVIEW OF RELATED LITERATURE

Foreign Literature

Information system

Information Systems can be conceptualized in terms of three types

of systems: Transactional Processing Systems (TPS), Management

Information Systems (MIS), and Expert Systems. MIS has several subsets

such as Decision Support Systems and Executive Information Systems.

The role of MIS in decision support is best discussed in the context of the

subset referred to as Decision Support System (DSS). A DSS is a

computer based system (an application program) capable of analyzing an

organizational (or business) data and then presents it in a way that helps

the user to make business decisions more efficiently and effectively. It is

basically an informational application which depends on the information

already input while answering to a given query.

According to Kumar (2006), in order to define MIS, it must be

principally divided into the three facets that constitute itwhich are:

management, information, and systems. In furthering his ideas, Kumar

 23

simply defines management as the process through which managers plan,

organize, initiate and control operations within their businesses.

Essentially, a management can only exist when there are subjects/

workers to be managed (Al-Zhrani, 2010).

Kumar also states that information generally refers to analyzed

data. In other words, information (with regard to business) results from

data that is analyzed using business statutes, principles and theories

advanced by various macroeconomists.

Finally, system, according to Kumar, refers to A set of elements

joined together for a common objective. More often than not, business

systems normally consist of smaller systems - known as subsystems -

which all function towards ensuring efficacy of the large systems. As a

matter of fact, systems vary from one organization to another depending

on the nature of organizational operations, size of the businesses and

organizational priorities among many other salient factors.

Tricycle

Tricycle, as defined by Oxford Dictionaries (n.d.), is a vehicle

similar to a bicycle, but having three wheels, two at the back and one in

front. Also tricycles as a means of mobility have become an issue for

urban transport planners, especially among developing countries. While it

is a valid mode for transportation and accessibility, it is not originally

intended for public transportation. In fact, issues raised against

 24

motorcycle- based public transport are that of traffic congestion, decrease

safety and worsening environment.

According to Cervero (2000), the ideal situation is that owning a

motorcycle or two wheeled vehicle should be the first sector where motor

vehicle ownership would likely increase. While this is true in other

economies like Taiwan, Malaysia and Vietnam the same cannot be said in

the case of the Philippines. Motorcycle innovation such as tricycle has

gained wide acceptance as a legitimate mode of public transportation in

most Asian countries.

Motorcycle-based public transportation continues to prevail in most

cities of developing nations and this is attributed to the fact that they are

affordable by all sectors of the society. They are private sector initiated

and can adapt to the needs of the passengers. Understanding how local

government responds to this may prove useful in future developments in

the area (Ishida, 2004).

Traffic Management

CEC (2008) cited that road-related traffic management research

and implementation are supported at the EU and national level due to their

considerable benefits in improving traffic flows, increasing safety and

improving services to road users, for relatively little cost compared to that

of building new infrastructure. ITS, for both urban and interurban road

transport, was the subject of a recent EU policy initiative: the ITS Action

Plan (CEC, 2008), which sets out a clear vision and proposes a roadmap
 25

for implementing ITS in a coordinated way in order to achieve seamless

pan-European ITS services and contribute to efficiency, safety and

environmental goals.

Traffic control in urban areas principally involves traffic signal

management and coordination, congestion reduction, prioritization and

improvements to public transport. EU policy and action has historically

been weaker in this area, due to the principle of subsidiary, whereby

Member States and their respective regional and local administrations

determine local and regional transport policies. The EU has competence

in setting or influencing transport policy at the trans- European level, both

for road and rail, where there is common European interest, but for the

most part, tackling local and regional transport issues is not within its

competence. The EU does, however, promote the study and exchange of

best practice at local and regional level with respect to urban traffic and

public transport management. The European Commission has recently

become more proactive in this area by launching a Green Paper "Towards

a new culture for urban mobility (CEC, 2007).

Road Traffic Management in Urban Areas

An open model for network-wide heterogeneous intersection-based

transport management (OMNI, 2003) demonstrated the feasibility of

integrated deployment of advanced ITS and applications for urban street

networks, overcoming the legacy constraints imposed by existing

infrastructure. Research developed a network-wide intersection driven

 26

model, able to achieve tasks such as managing information exchange

among all the components of the model and monitoring the status of the

fixed devices used to control traffic (local controllers, sensors and sub-

systems). A related project, SMART NETS (2004), provided an easy-to-

implement and easily transferable Urban Traffic Control (UTC) strategy.

One of the most well established systems or protocols for traffic is

taking an open approach to ITS and aiming to provide cost-effective tools

and solutions for urban traffic control that could not be achieved through

the isolated proprietary products. The initiative has defined a set of

standard components, communication protocols, interfaces and operation

guidelines. Since then, a large number of traffic management solutions

have been developed revolving around the standard and system

architecture. In addition to network management and more efficient use of

existing capacities, the UTMC approach also provides an integrated

platform for addressing issues such as the environment, multi-modal

transport, and traveler information, which are also an important part of

transport policy. UTMC has now become the standard for UK local

transport authorities to design and implement urban traffic management

systems. At the vehicle dispatching level, a local demand prediction tactic

was used. At service level, a predictive demand program was examined.

The investigation required some minor modifications to the software in

order to implement the demand management strategies.

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Desktop Technologies

According to Penuel & Kim (2002), desktop programs may rely on

similar kinds of support, but they also may rely directly on corporate

donations of computers and staff from local nonprofit agencies. Like

earlier programs, they serve students in low-income communities, aiming

to provide computers and introductory training to families least likely to

have a computer at home. In addition to providing training and technology

access, they often also provide free or low-cost Internet access and email

accounts to families.

Bembey, P. & Kaur, K. et al. (2002) define Visual Basic.NET as

modeled on the .NET framework. Therefore, along with the features of

earlier versions of Visual Basic, Visual Basic.NET also inherits various

features of the .NET framework. In this section, you will look at some of

the new features in Visual Basic.NET that were unavailable in earlier

versions of Visual Basic.

As previously mentioned, Visual Basic.NET supports

implementation inheritance in contrast to the earlier versions of Visual

Basic that supported interface inheritance. In other words, with earlier

versions of Visual Basic, you can only implement interfaces. When you

implement an interface in Visual Basic 6.0, you need to implement all the

methods of the interface. Additionally, you need to rewrite the code each

time you implement the interface. On the other hand, Visual Basic.NET

supports implementation inheritance.

 28

SAP Crystal report, on the other hand, stands for System

Application Processing. Popular reporting and analysis software for

Windows from SAP is used to retrieve data from more than 30 types of

databases. Queries and reports can be made via a Web browser, and the

functionality can also be added to proprietary programs written in

languages such as C, C++, J++, Delphi and Visual Basic. Crystal Reports

was originally a product from Crystal Decisions (formerly Seagate

Software) and was acquired by Business Objects in 2003. It later became

part of the SAP Business Objects family. SAP Crystal dashboard design

software delivers next generation data visualization tools that let business

users of different skills levels in small, midsize and large companies

transform complex data into actionable visual information. SAP Crystal

Dashboard Design gives you the power of what if analysis to shed light

on any possible business decision(SAP Affiliate Company, 2015).

Database system describes all the components, software and data

that go into making a production system. These components include the

application, database, database engine, and the middleware. MySQL, a

database engine at the lowest level, defines a structure for storing

information. In a database, there are tables containing rows, columns and

cells. Databases are useful when information is stored categorically

(Kalinga, 2008).

According to business dictionary (n.d.) Photoshop is considered

one of the leaders in photo editing software. The software allows users to
 29

manipulate, crop, resize, and correct color on digital photos. The software

is particularly popular amongst professional photographers and graphic

designers

When a software project has been completed, a users satisfaction

test can be derived using the software quality characteristics

recommended in the ISO 9126. These standard sets out six quality

characteristics discussed as follows: (1) Functionality the set of

attributes that bear on the existence of a set of functions and their

specified properties. The functions are those that satisfy stated or implied

needs; (2) Reliability the set of attributes that bear on the capability of

software to maintain its level of performance under stated or extreme

conditions for a given period of time; (3) Usability the set of attributes

that bear on the users effort of learning how to use the software; (4)

Efficiency the set of attributes that bear on the amount of resources

used and the duration of such use in performing a specific task; (5)

Maintainability the set of attributes that bear on the effort needed for

modification, fault debugging, or for change in the environment; and (6)

Portability the set of attributes that bear on the effort needed to install

the software in a specified environment.

Local Literature

City Government of Calapan

The City Government of Calapan is the only City in the Province of

Oriental Mindoro which has a vision to be a model city of good

 30

governance and competitiveness and mission: To initiate and sustain

programs, projects and activities toward city development through

transparent and participatory governance.

The CGC community believes that its persistent commitment to the

following values would help fulfill its overriding responsibility to meet the

needs the clients it serves: (1) Excellenceto be the best and to do best

by continuously learning and enhancing skills and developing proper

attitudes towards work and people; (2) Professionalism to set and abide

by high work standards and always be guided by the principles of

objectivity and fairness; (3) Ethics and Integrity to serve with honor and

humility always cognizant of the principle that Public Office is a Public

Trust; (4) Transparency to make all transactions, deals, records or any

activity open and known by all people concerned; (5) Creativity and

Productivity to be efficient and effective interventions to varying needs of

clientele as well as to remain dynamic, open-minded and innovative

workforce, responsive to changing times and circumstances constantly

challenging the status quo and ever willing to face risk and confront

uncertainties; (6) Synergy and Community to believe in and practice

teamwork and to be as a family providing one another support and

inspiration in work; (7) Initiative committed to act on ones own,

responsive to a given situation.

According to the official website of CGC (2013), in 1998, Calapan

was converted from a municipality into a component city by virtue

 31

of Republic Act No. 8475. The law was authored in Congress by Rep.

Renato V. Leviste and was signed by President Fidel Ramos on February

2, 1998. On March 21, 1998, the people of Calapan ratified the creation of

the City of Calapan in a plebiscite marking the same day as the citys

foundation day. Incumbent Mayor Arnan C. Panaligan became the last

Municipal Mayor and the first City Mayor of Calapan. To date, it is the first

and only city in the whole island of Mindoro.

The first City Mayor of Calapan was Arnan C. Panaligan (1995

2004 and 2013 - present). He was succeeded by the late Carlos B. Brucal

(2004 2007). Atty. Paulino Salvador C. Leachon (2007 2013) was the

third elected City Mayor of Calapan.

Franchising

Franchising has become a widespread and growing inter-

organizational business form within the retail sector. There are varieties of

franchise relationships, which are organized in different ways. In general,

participants are either franchisors (i.e., the parent company, such as a

chain operator) or franchisees (i.e., independent businesses or shops),

which have the right to sell goods or services under the brand name of the

franchisor. The concept is based on the idea that the parties share both

benefits and risks. One of the strengths of franchise systems is their ability

to achieve economies of scale through the purchasing of goods.

Information systems (IS) can support and increase efficiency within the

supply chain of the franchise relationship. Franchise businesses can

 32

perform vendor analyses to obtain better terms with suppliers and ensure

timely deliveries. In addition, they can engage in agile supplementary

arrangements with collaborating providers, based on the exploitation of

the opportunities that an IS provides. However, parties may have

independent ownerships and conflicts of interest; therefore, information

asymmetry and opportunism are quite common issues within franchise

relationships. IS have become important within franchise relationships for

controlling franchisees at a distance and developing common norms as

means to discipline franchisees ways of working and to influence their

business practices. Enterprise-wide systems (ES) are systems that can

help a franchisor gain control over activities within its enterprise. ES are IS

offered as standardized software packages based on industry best

practices. The concept of ES encompasses several types of business

systems, such as enterprise resource planning (ERP), supply chain

management (SCM), and customer relationship management (CRM) as

the most common systems. They integrate core processes and

information flows across business functions and are generally offered on a

module basis (e.g., modules for purchase, inventory, manufacturing,

sales, finance, and human resources).

Health Provisions

According to Revenue Code of Calapan City (2012, Sec 160), Any

person who shall establish, operate or conduct and business, trade or activity

within the City of Calapan mentioned in this Article, shall first secure a
 33

permit which is required for the proper supervision and enforcement of

existing laws and ordinances governing the sanitation, security and welfare of

the public and the health of the employees engaged in the business, trade or

occupation specified in this code and other ordinances that may hereafter be

enacted, without first having secured a permit from the City Mayor. Likewise,

any person whether natural or juridical, desiring to engage in business within

the city shall first submit a written application to the City Mayor through the

Business Permits and License Office for the corresponding permit, or a

prescribed form for this purpose.

Traffic Management

SGS (2016) cited that governments and regulatory authorities face

the challenge of ensuring a well-managed balance of these factors, and a

roadworthy and environment-friendly vehicle population is the outcome of

a good traffic management system. Regulated vehicle registrations and

licensing systems for the private, public or commercial use of vehicles

ensure the fitness of all motorized road participants.

SGS Traffic Systems provide independent testing and verification

services for road safety enforcement technology. SGS recognizes the

importance of verifying the accuracy and reliability of enforcement

technology to traceable national standards as a basis for improving

consumer confidence in the enforcement program in place. Speed

Camera vehicle sensors are among the most critical components in road

safety enforcement technology. SGS conducts sensor evaluations to

 34

ensure the sensors are operating within the manufacturer-specified

operational parameters.

REVIEW OF RELATED STUDIES

Foreign Studies

On-street Public Transport

As pointed by Priscilla (2002), research on bus priority strategies

and impact scenarios showed that the benefits of bus and tram priority

strategies, in terms of travel times and punctuality, are favorable and

deliver a real improvement in the service quality offered to users. An

improvement in commercial travel time of between 5% and 15% can be

achieved for priority given at traffic signals only. This improvement

contributes to a modal shift in favor of public transport. In cases where

UTC exists and buses or trams are equipped with Automatic Vehicle

Location for providing real-time passenger information, the main tools for

providing bus priority at traffic signals are already present. Different priority

strategies can be adopted, for example allocating priority based on the

punctuality of the bus or tram at the time. Bus priority strategies should

however not only consider time savings at signals or through the use of

bus lanes or bus gates, but also time lost at bus stops, and careful

consideration of factors such as bus design and ticketing systems as well

as bus stop location can speed up boarding and alighting at stops.

 35

Traffic management measures them, however, can vary greatly, for

example the Travolution project in Germany, developed by Audi and

supported by the Bavarian Government, aimed at streamlining urban

traffic flow through the interactions between cars and traffic lights to

improve the fuel economy of vehicles. Following the successful test trials,

Travolution is to be expanded to include more vehicles (Baker, 2008).

Again, this shows how the private sector can be involved in helping to

improve local transport policies.

Speed Management

Prosper (2006) studied speed adaptation policies for European

roads, looking at how ITS applications for speed management, such as

Intelligent Speed Adaptation (ISA), compare with traditional physical

means in terms of efficiency, as well as the reaction of road users to such

developments and future implementation strategies. Driving simulators

and field experiments were used. It was confirmed that while physical

speed management measures are suitable for spot-based speed

reduction, they are inefficient in generating network effects. They should

be seen as complementary to ISA. Safety and subsequent network

management benefits are increased not just by reducing speeds, but by

reducing speed variation: in this respect ISA can reduce accidents by 20-

40% without increasing travel time. Reduced noise and emissions are

other benefits of the system and user acceptance was positive, particularly

among those who were given live experience of the system. In the UK, the
 36

Highways Agencys Managed Motorways project is developing the

concepts of Controlled Motorways and Active Traffic Management (ATM)

with considerable research currently being performed to optimize their

operation and determine the traffic behavior and safety issues revolving

around these schemes.

PRT (Personal Rapid Transit)

PRT (Personal Rapid Transit) is a public transport system that uses

small automated vehicles running on a fully segregated guide-way and

with off-line stations (Cottrell, 2008). The vehicles can run directly from

origin to destination with no intermediate stops. PRT represents an

automated transport system that has evolved from the point of view of a

public transport operator rather than an automobile manufacturer.

Based on the analysis of traffic management opportunities, a

predictive demand management strategy was proposed and traffic

management strategies incorporating both local and network predictive

demand are developed. The objective was to reduce waiting times at

stations by guiding the PRT operations based on predictive demand rather

than responding in a reactive way. As PRT is a traffic responsive system,

time delay is unavoidable in response to a local demand arising at a

station or overall network demand change. By running the system based

on predictive demand, it is possible to reduce system response delay. It is

expected that if the actual traffic demand is close to the predicted traffic
 37

demand, then optimized vehicle dispatching and relocation can be

realized with minimum response time.

Local Studies

Traffic Violation

According to Carmudi (2014), our country has a lot of laws and

regulations covering the proper use of its highways and road

infrastructures. Of these, at least 20 are considered to have the heaviest

penalties, which can see drivers being fined from P1000 and

above. Whether you are a private car owner, a public transport driver or a

foreigner driving a car, knowing these regulations could save you from the

trouble of a traffic enforcer stopping you and giving you a ticket.

According to the MMDA, the most common violations involve illegal

counter-flow, obstruction, non-observance of traffic signs, illegal parking,

non-use of pedestrian footbridges and jaywalking. As a consequence of

this, the main effort was to improve driver skills and tries to make the task

itself less demanding. However, in recent years it has been argued that

the solution to the problem lies not on what drivers can or cannot do but

what they intend to do. Violations have been described as a deliberate

deviation from routines which are there to protect the individual from

danger. This is something which could explain the absence of guilt.

Studies have also revealed that violators report less control over the

behavior which could be interpreted as self destructive if they fail at the

same time to undervalue the risks involved. Thus, a lack of control could
 38

be regarded as an excuse to carry out an act which they regard as non

problematic.

Pursuant to Executive Order No. 125, paragraph 5 (o), as amended

by Executive Order125-A and Executive Order No. 292 (otherwise known

as "Administrative Code of1997"), Title XV, Chapter 1, Section 3 (14),

which states the power of the Department of Transportation and

Communications to establish and prescribe the corresponding rules and

regulations for the enforcement of laws governing land transportation

services, including the penalties for violations thereof, the following

revised schedule of fines and penalties for violations of laws governing

land transportation services and the procedures for apprehension and

adjudication thereof are hereby promulgated and approved for

implementation.

The Philippine Health Sector

Public health providers offer free medical services and are usually

governed or regulated by the government through the Department of

Health (DOH) or local government units (LGUs). Private providers, on the

other hand, generally charge fees for services. The latter include both for-

profit and non-profit organizations. However, there is a generally observed

disparity in quality between the medical services from private and public

providers. According to a report published by the Asian Development

Bank (ADB) (2007),

 39

Private health facilities, which were considered by clients as

providing better quality of services, were more heavily used

by patients from the higher income groups (about 15%) than

from the lower ones (about 5%). People at the lower end of

the income distribution used public health facilities such as

rural health units and village health stations more than those

at the upper end. Such facilities are generally perceived to

provide low-quality health services: diagnosis is poor,

resulting in repeat visits; medicines and supplies are inferior

and rarely available; staff members are often absent,

especially in rural areas, and are perceived to lack medical

and people skills; and waiting time is long, schedules are

inconvenient, and facilities are rundown.

This situation was echoed by the then DOH Secretary Dr. Enrique

Ona (2010) in his speech at the 2010 World Population Day Celebration:

There is unfair and inequitable access to healthcare that

leaves the poor behind; low overall government spending on

health; high out-of-pocket spending that impoverishes

thousands of Filipino families; persisting high maternal and

newborn deaths that are among the highest in the Southeast

Asian region; high fertility rates among our poorest women;

the continuing challenge of infectious diseases like TB,

dengue and malaria; emerging diseases like HIV/AIDS and

 40

the interlocking crisis of non-communicable diseases. The

shortage in human resources for health, particularly doctors,

is a well-known fact. 70% of all health professionals are

working in the private sector addressing the needs of about

30% of our population while 30% of health workers

employed by government are addressing the health needs of

the majority of Filipinos.

Synthesis

The Review of Related Literature and Studies gave insights and

outlook for an improved understanding of the research undertaking. The

Vision, Mission, and History of the City Government of Calapan helped the

researcher understand better the policies and rules in the organization and

focus on the development of a desktop application that contributes to the

attainment of the institutional vision and mission. The functions and roles

of the tricycle registration of the city were presented to see how the

processes involved in these services can be improved. Developed

systems which cater application for new/renewal of tricycle franchise,

monitoring and management were used to identify the important and

feasible functionalities of the proposed application.

The history, description and capabilities of existing process were

incorporated to support the development of the system. These

technologies include Visual Basic.Net, Adobe Photoshop CS, MySQL

 41

Server, MySQL Connector and SAP Crystal Report/RDLC Report. The

ISO standard 9126 was incorporated to depict the criteria used in

evaluation during the testing phase of the system.

With the Tricycle Franchise Registration Information System, the

processing of franchise applications can be done efficiently. That once all

requirements are uploaded and verified, the administrator user can easily

approve any pending applications. There are some similarities and

differences between this project and the other projects. These similarities

are: the systems of TFRIS are interconnected through local network; the

systems are developed in same platform which is visual basic and the

developer designed same user interface. The difference of this project

with other projects is the set of requirements that need to be presented to

the department involved in processing the new / renewal of tricycle

franchise.
 42

Chapter 3

RESEARCH METHODOLOGY

This chapter presents the methodology that was used in developing

the desktop application for City Government of Calapan, which consists of

research design, population and sample, project development, operation

and testing procedures.

RESEARCH DESIGN

The researcher used the developmental approach of research.

Developmental approach aims to create or install new processes, systems

and services or to improve such if these are already in place in the

organization. In CGC, there are no existing systems being utilized for the

registration of tricycle franchise. These systems, though, are mostly

paper-oriented. Considering the number of clients who apply for these

services, it is expected that the offices in-charge of these tasks maintain

voluminous amount of papers. The more papers to maintain would

require more spaces to occupy and more time and effort needed to search

or update records. The greater the number of applicants, the longer the

queue. Hence, the researcher proposed improvement in the processes

used by CGC to manage the registration of tricycle franchise by

developing a desktop application.

To gather the necessary data, the researcher utilized the

descriptive method, using quantitative approaches. This research method

 43

involves adequate and accurate interpretation of findings. The method is

relatively appropriate to this study because it describes the present

condition of the tricycle franchise registration system in Calapan City.

Survey questionnaires were used as a tool to explore opinions of

respondents that can represent the whole population. The survey is

appropriate in this study because it enabled the researcher to form

generalizations. The conduct of interviews, on the other hand, provided

further insights about the results of the survey. The quantitative approach

focused on obtaining numerical findings of the survey method.

Population and Sample

The desktop application was evaluated by forty (40) respondents

fifteen (15) Information Technology (IT) personnel and twenty five (25)

non-IT people. The IT people included MIS personnel and IT focal

persons while the non-IT respondents are the employees who are

responsible for the processing of registration of Tricycle Franchise.

PROJECT DEVELOPMENT

In developing the system, the researcher performed the following

procedures shown in Figure 2.

 44

BEGIN

Data and Information

Gathering

Study and Analysis of

Information Gathered

System Design

System Development

No Accepted Yes
System Evaluation

Documentation

END

Figure 2. Project Development Flowchart

Data and Information Gathering

Several tools and techniques were used to gather the necessary

data and information related to the development of this study, which

included on-site observations, library and internet research, interview, and

documentary analysis.

A request letter was prepared to solicit permission from the Local

Chief Executive to allow the researcher to conduct interviews with CGC

personnel who are in charge of processing the tricycle franchising and to

 45

gather sample records from each department, communication letters, and

other pertinent data.

They were interviewed on the policies and procedures implemented

by the Office of the City Mayor and the problems with the current

processes of application and registration of tricycle franchise and other

services.

Sample forms on application for new and renewal of tricycle

franchise as well as sample reports from the Business Permit and License

section and forms from other concerned departments were also

presented. Photocopies of the resolutions, imposition of fees from the

Revenue Code of Calapan were obtained and used as reference in

developing the system.

Study and Analysis of the Information Gathering

Similar studies and research undertakings available in the library

and on the Internet were analyzed. All data gathered as well as results of

the interviews were carefully studied. The sample data, forms, and

reports were examined to determine the logical design of the systems

database and to define the interface and possible functionalities of the

system.

The developmental cost is projected in this phase to list the

expenses for the development and implementation of the system. The

table below shows the budgetary requirements for this project.

 46

Table 3
Developmental Cost of Tricycle Franchise Registration Information
System

Particulars Quantity Amount

Technical Requirements
Software Requirements
A. Visual Basic.Net (already available)
B. Operating System (already available)
C. MySQL Server (already available)
D. MySQL Connector (already available)
E. Adobe Photoshop CS (already available)
F. SAP Crystal Report/RDLC
(already available)
report
Hardware Requirements

A. Desktop Computer:
1 GB RAM*
1.8 GHz processor*
100 GB disk space* (already available)
* at least
B. Network Switch and UTP
Cables

Documentation PHP 5,000.00

Research PHP 1,500.00
Miscellaneous PHP 2,500.00
TOTAL: PHP 9,000.00

System Design

In this task, all pertinent input data and required output were

determined and defined. All policies and procedures currently

implemented by the Office of the City Mayor on the management of the

Tricycle Franchising were integrated in the design of the systems

 47

database and functionalities. Data flow diagrams were used as tools to

represent the activities and flow of data within the system.

The Context Level shows the global view of the system, presenting

only the entities and data flows while the Top-Level gives more detailed

representation of the systems on each department. The entities, which are

depicted as boxes, are the stakeholders who give input into or receive

output from the system. The arrow lines are the data flows whose arrow

heads denote if it is received or provided by a certain entity. The context

level is shown in Figure 3.

0
Development of Tricycle
User account Create New
Franchise Registration
Admin Info User Account
ADMINISTRATOR Information System ADMINISTRATOR
Policy (TFRIS) for City Health Verification/
Approval & Sanitation Update record
SUPERVISOR SUPERVISOR
Department, Traffic
Clients Info/
Management Office, and
EMPLOYEE/STAFF application Update record EMPLOYEE/STAFF
(CHSD, TMO, CTD) City Treasury (CHSD, TMO, CTD)
Department

Figure 3

Context Level Data Flow Diagram of the TFRIS

Figure 3 shows that there are four major stakeholders involved in

the system: administrator, supervisor, employee and guest. The

administrator gives and revokes user privilege and is allowed to do all the

task of supervisor and employee. Supervisor approves policies and in turn

receives updates about the registration status. Employee provides client

 48

information and process application and in turn generates the updated

report regarding the system.

The Data Flow Diagram, as shown in Figure 4, gives a more

detailed picture of the process of application for New/Renewal of Tricycle

Franchise.

Figure 4

Diagram for the Process of Application of New/Renewal of Tricycle

Franchise

Figure 4 shows the complete process on how the application for

new/renewal of tricycle franchise is established from the registration up to

the printing of franchise certificate. The system is divided into different

processes; the first endorsement which is the application for new/renewal

of franchise; the second endorsement which is the process of application

for road worthiness; the third endorsement which is the application for

medical/health certificate; the forth endorsement, the issuance of TMO

Clearance for the franchise that has been cleared from any violation or

offenses; the payment of TMO violation if there is and the payment of

 49

tricycle franchise; and last, the processing and printing of Tricycle

Franchise Certificate.

Figure 5

Process of Application for New/Renewal of Tricycle Franchise

Figure 5 shows the process of application for new/renewal of

tricycle franchise.

The next figure shows the process of issuance of certificate of road

worthiness.

Figure 6

Process for Issuance of Certificate of Road Worthiness

 50

Figure 7

Process for issuance of Health Certificate

In this figure, the user logs in to the system using his respective

username and password. The staff can search records as well as create,

retrieve and edit/update records and print the franchise certification. Guest

can view records about the specific tricycle franchise information he

intends to explore. News and announcement posted by the administrator

can be viewed by those who are given access to the system.

CHSD staff will verify the requirements such as community tax

certificate, barangay clearance and the drivers license and present the

laboratory result. This information will be encoded to the system in

consonance with the policies set by the administrator. All new entries or

any changes made will be saved to their respective data storage and can
 51

be viewed by other users. If the laboratory result of a tricycle driver is

normal then the staff will generate health certificate and signed by the

department head or the designated personnel. The CHSD staff will refer

the process document to the TMO for fourth endorsement.

Figure 8

Process for Issuance of TMO Clearance

Figure 8 shows that the client will present the document and

request for clearance. The TMO staff accepts the referred document then

searches record for verification of violations/complaints and offenses

committed by the tricycle driver/operator. If the franchise owner/driver

commits violations, the TMO staff refers the client to the City Treasury

Department for payment of fees and charges and if the franchise is

cleared of obligations, the TMO staff will generate clearance signed by the

TMO chief or designated personnel. All new entries or any changes made
 52

will be saved to their respective data storage and can be viewed by other

users. The TMO staff will refer the client to the CTD for payment of tricycle

franchise.

Figure 9

Process for Payment of Violation and Offenses

Figure 9 shows that the revenue collectors accept the referral from

TMO staff and search for the violation/complaints committed. The revenue

collector accepts payment for fees and charges and issues official receipt.

All entries will be saved to their respective data storage and can be

viewed by other users. The Revenue Collector will refer the client back to

the TMO for verification and issuance of TMO Clearance.

 53

Figure 10

Process of Payment of Tricycle Franchise

The figure shows the process of issuance of Official Receipt as

payment for tricycle franchise.

The next figure shows the process of issuance of tricycle franchise

certificate.

Figure 11

Process for Issuance of Tricycle Franchise Certificate

 54

Physical and Logical Network

Figure 12

Physical Network Design

Figure 12 shows the Physical Network design of Tricycle Franchise

Registration Information System (T-FRIS) using a star topology. As seen

in the figure, each application of TFRIS is interconnected and all data are

stored on a database server. Based on the figure, there are 10 computer

systems that could be used in Tricycle Franchise Registration Information

System (T FRIS), one (1) unit for BPLS, one (1) unit for CEPWD, one (1)

unit for CHSD, one (1) unit for TMO, and six (6) units for CTD. Also TFRIS

uses 2 network switch and printers for the printing of certification,

clearances and receipt.

The next figure shows the logical network design of TFRIS. The

design shows different IPs for different PCs that are connected to the

database server.
 55

Figure 13

Logical Network Design

System Development

This is the process wherein the researcher transformed the

systems data flow diagrams into concrete functionalities of the system by

using algorithms and actual coding using a specific programming

language. The desktop application was developed using Visual Basic.Net,

MySQL Server, MySQL Connector, Adobe Photoshop CS, SAP Crystal

Report/RDLC Report. MySQL Server was used for relational database

management system. For the database connection, MySQL Connector

was utilized. All requirements set by the end users were carefully

incorporated in the design of the systems interface and features. Various

programming techniques and tools were used in this phase.

 56

System Evaluation

This phase requires an active participation of the users by testing

the system and validating whether the system meets their needs and the

existing policies of the CGC. IT experts evaluated the system for

modification or improvement. The ISO 9126 software quality model was

used as basis for the evaluation instrument used in this phase.

Documentation

This phase involves recording all the procedures, processes and

tasks which concern the use of the system. All policies and regulations

that were observed in applying for and registration of tricycle franchise

were recorded. The problems encountered with the current processes, as

expressed by the users, were likewise noted.

Upon the development of the system, an effective tool for external

documentation, the systems user manual, was prepared to help the

would-be users on how to effectively and efficiently use the system.

OPERATION AND TESTING PROCEDURES

In order for the system to be operational, the user used a desktop

or laptop computer with local area network connection and can connect to

the database via MySQL connection.

 57

Operation Procedures

The main aim of this phase is to elaborate the steps conducted

before the implementation of the application to ensure that it is functional,

reliable, usable, efficient, maintainable, and portable.

Table 4 shows the steps on how the desktop application was

developed. These steps are: (1) identification of system features; (2)

creation of project schedule and resources collation; (3) preparation of

hardware development tools; (4) installation of software tools; (5)

development of the system; and (6) deployment of the system.

Table 4

Operation Procedures of the CGC TFRIS Undertaken by the

Researcher

Components/Phases Procedures Conducted

1. Identification of System Features Identified the problems encountered with the current processes of
application of New/Renewal of Tricycle Franchise by interviewing CGC
personnel and concerned department heads

A list of features integrated in the system was determined to address the

problems found.

Pseudo codes and algorithms were formulated and they were used in the
actual programming of the system.

2. Creation of Project Schedule and Established a time table of activities or modules done.
Resources Collation
Enumerated the cost of the project.

Obtained the resources needed such as application forms, records,

policies, and multimedia materials.

3. Preparation of Hardware Development Prepared a machine laptop/desktop computer used as a hardware

Tools requirement with the delimited specifications where the system was coded
and tested.

4. Installation of Software Development Installed the software tools in developing the desktop application, which
Tools are the following:
a. Visual Basic. Net main flat form
b. Photoshop CS for UI design
c. SAP crystal report for report generation
d. MySQL Server for database connection

5. Deployment of the system The modules containing the source codes and the database in an exported
SQL file were uploaded to the server
 58

Testing Procedures

The system was tested to ensure that it meets the required

specifications, needs and business policies of the City Government of

Calapan.

Table 5

Testing Procedures of the CGC TFRIS Undertaken by the Evaluators

Components/Phases Tests Conducted

1. User Log-in Redirected users to their respective form after authentication.

Provided error messages for invalid username or password.

Secured account passwords with encryption algorithm.

2. Input Tricycle Franchise Informed users to fill out required fields upon encoding the all
Information details

Verified if the input details are correct based on the documents

presented

3. Verification and retrieval of Retrieved franchise details for verification

records
Encoded the additional information

Viewed added records.

Printed Certification/Clearances from concerned department.

4. Displaying Records Displayed records of a certain module in tabular format

(applies to all display) containing the necessary fields

Filtered records that match the entered keyword from the search
box

Table 5 shows the testing procedures undertaken by the evaluators

to check whether the desktop application behaves the way it is

programmed to do. These are essential to ensure that all functionalities

are working well. Input testing was performed to guarantee that only valid

inputs are accepted and that the system responds or gives necessary
 59

warning or information in cases where invalid or incorrect entries are

made. Module testing was also conducted to check whether the reports

generated through the system are accurate and reliable.

EVALUATION PROCEDURES

To evaluate the Tricycle Franchise Registration Information System

(TFRIS) for City Health and Sanitation Department, Traffic Management

Office, and City Treasury Department, the following activities were

performed:

1. Preliminary Evaluation

As soon as the system is completed, the researcher

identified some prospect users who tested the systems

acceptability and usability.

2. Final Evaluation

To test the system, an application demonstration was

conducted to randomly selected users. These evaluators were

composed of IT as well as non-IT experts. The IT experts are the

members of the Management Information System. Some IT focal

persons from the different department of the CGC were also

included. Employees of the CGC who have knowledge in

Information Technology were asked to evaluate the system. The

non-IT experts group, on the other hand, was composed of the

employees from CGC who are taking up non-IT related courses.

 60

An evaluation instrument was used for the tabulation, analysis,

interpretation, and summary of the result.

3. Evaluation Instrument

The evaluation instrument was used to determine the

systems quality and feasibility. It is based on the ISO 9126, a

standard used to check the quality of software. The criteria or

indicators are functionality, reliability, usability, efficiency,

maintainability, and portability.

4. Treatment of Data

A five-point scale was used to evaluate the study, thus the

Likerts Principle. Each criterion was rated in a scale of 1 to 5,

where 5 is Excellent and 1 is Poor. Data gathered was analyzed

to determine the weighted mean and composite mean, which were

used for the interpretation of the results.

The formula for weighted mean is: x

fx
n

where x = Mean

f = frequency

x = score

n = total frequency

Composite mean is: x

n

The table below shows the Likerts scale used in software

evaluation.
 61

Table 6

Likerts Scale

Ranking Range Interpretation

5 4.51 5.00 Excellent
4 3.51 4.50 Very Good
3 2.51 3.50 Good
2 1.51 2.50 Fair
1 1.00 1.50 Poor
 62

Chapter 4

RESULTS AND DISCUSSIONS

This chapter presents the description, structure, capabilities,

limitations, and the results of the evaluation of the project.

PROJECT DESCRIPTION

The desktop application for the services of the application for

new/renewal of tricycle franchise of the City Government of Calapan,

namely, Issuance of Health Certificate, Issuance of TMO Clearance and

Payment of TMO Violations. The ultimate function of the system is to

provide fast and accurate services to the customers such as issuance of

certifications and clearances as well as the fast and easy retrieval of

records.

The Tricycle Franchise Registration Information System was

developed using various desktop technologies, such as Visual Basic.Net

for the development of the system, MySQL Database Server as the

storage of the data, RDLC/SAP Crystal Report for report generation,

MySQL Connector for the connection from database server to the system

and Adobe Photoshop for the users interface design.

There are three levels of users provided for the system:

administrator, supervisor and encoder. Each user needs to log in to the

system using a desktop computer or laptop that is connected on the local

network. The system checks if the log-in details are accurate then it
 63

redirects users to their respective landing page.

The administrator has the highest level of access to the system and

control over the user account management. An administrator can also

perform the tasks provided for a supervisor and encoder such as the

CRUD functionality, wherein one can add, edit/update, search, view, or

delete records. The encoder can search records as well as create, retrieve

and edit/updating of records and can print the certification/clearances.

Only the supervisor and the administrator have to power to delete selected

records.

Every registered user can retrieve and view the Tricycle Franchise

latest records and print the necessary reports, clearances and certification

depending on the level of access given by the administrator. In case

users forget their passwords, administrator can reset the password so

they can use the system again.

The user needs to register his/her name, username and password

before he/she can use the system. In applying for new/renewal of tricycle

franchise, certifications/clearances, the employee has to verify the

requirements and input the information of franchise owner and driver into

the designated system.

The department involved in the process of application for

new/renewal of tricycle franchise is given a supervisors account to log into

the system and remove the invalid data or record.

 64

PROJECT STRUCTURE

As already discussed, there are various levels of users:

administrator, supervisor and encoder. The figures on the following form

show the transition of window form for each user.

Figure 14

TFRIS Window Page Transition

Figure 14 shows that each user has his own log-in page where

he/she will be asked to provide his username and password. After the

users have entered their correct account details, the system will redirect

them to their respective window form. Otherwise, the message box will

appear notifying the user to contact administrator to register the account.

The next figure shows the transition of the window form for an

administrator type of user of Tricycle Franchise Registration Information

System.

Figure 15 shows the window form for the TFRIS administrator side.

The form is a content management system wherein the user can add, edit,

retrieve, or delete records.

 65

Under Account Registration, Admin user can perform CRUD

functions for user accounts, Department and account type. User

accounts, on the other hand, can be created by an admin user, specifying

the log-in details such as username, password, and type or level of

access. It is in this window where user accounts can be deleted or

passwords can be reset. Under Maintenance, the administrator has the

right to create backup data and the restoration of such if need be.

TRICYCLE FRANCHISE REGISTRATION INFORMATION

SYSTEM ADMINISTRATOR PANEL

ACCOUNT
MAINTENANCE
REGISTRATION

ADD/EDIT BACKUP and

USER RESTORE

EDIT
DEPARTMENT
SYSTEM FIX

EDIT ACCOUNT
TYPE

Figure 15

TFRIS Administrator Window Form

The admin panel page has functionality for putting each system on

offline mode if there are problems that need to be repaired and turn it back

to online mode when the problem is solved.

 66

Figure 16 presents the window form for Business Permit and

Licensing Section.

A user has to log in first before he/she can be redirected to the

Business Permit and Licensing Section window form. Once logged in, the

employee can view the information: Franchise Information, Notification

and Reports.

To apply, the user needs to input all the information such as

franchise owner information together with the motorcycle description.

Under the notification, the user can see all the added records and view the

status of process of application for new/renewal of tricycle franchise.

BUSINESS PERMIT & LICENSE SECTION

WINDOW FORM

FRANCHISE
INFORMATION NOTIFICATION CERTIFICATION

ADD/EDIT VIEW VIEW REPORT/

RECORD NOTIFICATION CERTIFICATION

SEARCH
RECORD

DELETE
RECORD
Figure 16

Business Permit and License Section Window Form

The next figure (Figure 17) shows the City Engineering and Public Works

Department window form.

 67

CITY ENGINEERING AND PUBLIC WORKS

DEPARTMENT WINDOW FORM

FRANCHISE
CERTIFICATION
INFORMATION

ADD/EDIT VIEW REPORT/

RECORD CERTIFICATION

SEARCH
RECORD

DELETE
RECORD

Figure 17

City Engineering and Public Works Department Window Form

As seen in Figure 17, the user has been given access to the

following functionalities: Franchise Information, Certification and Report.

The CEPWD users retrieve data from the BPLS and encode the

actual measurement dimension of the tricycle sidecar together with the

result of actual inspection for motorcycle unit. To delete record, the user

asks permission from the supervisor and input the supervisors username

and password to delete the selected record. Under certification, the user

can view and print the inspection result and the certificate of roadworthy.

Reports can be generated by date and by type.

The next figure (Figure 18) shows the City Health and Sanitation

Department Window Form.

 68

CITY HEALTH AND SANITATION

DEPARTMENT
WINDOW FORM

FRANCHISE
CERTIFICATION
INFORMATION

RETRIEVE VIEW/PRINT
RECORD CERTIFICATION

UPDATE
RECORD

DELETE
RECORD

Figure 18

City Health and Sanitation Department Window Form

The user has to log in first before he/she can be redirected to the

City Health and Sanitation window form. Once logged in, an employee

can view the information: Franchise Information, Certification and Report.

If the username and password did not match, the message box will appear

notifying him/her to contact administrator to register the account.

The CHSD users retrieve data by putting the franchise number and

input the information such as drivers information and laboratory results.

To delete record, the user asks permission from the supervisor or the

department head and input the supervisors username and password to

delete the selected record. Under certification, the user can view and print

the health certificate. Reports can be generated by date.

 69

TRAFFIC MANAGEMENT OFFICE

WINDOW FORM

FRANCHISE
INFORMATION CLEARANCE

RETRIEVE VIEW/PRINT
RECORD CLEARANCES

UPDATE
RECORD

DELETE
RECORD

Figure 19.

Traffic Management Office Window Form

The next figure (Figure 19) illustrates the window form for the

Traffic Management Office

As seen in the previous figure, the user has been given access to

the following functionalities: Franchise Information, Certification and

Report. Upon successful log in, he/she will be directed to TMO form and

start accessing the system. If the username and password did not match,

the message box will appear notifying the user to contact administrator to

register the account.

The TMO inputs the franchise number to retrieve the data and

check the selected violations committed by the tricycle driver together with

the number of offenses and endorse to City Treasury for payment of

violations. Under clearance, the user can view and print TMO clearances if

the given franchise is cleared of violations. To delete record, the user

 70

asks for the permission of the supervisor or the department head and

input the supervisors username and password to delete the selected

record. Reports can be generated by date.

The next figure (Figure 20) shows the City Treasury Department

Window Form (Payment for Violations).

CITY TREASURY DEPARTMENT

WINDOW FORM (Payment for TMO Violation)

FRANCHISE OFFICIAL
INFORMATION RECEIPT (O.R.)

RETRIEVE VIEW/PRINT
RECORD O.R.

ADD/EDIT
RECORD

DELETE
RECORD

Figure 20

City Treasury Department Window Form

(Payment Traffic Violation)

The user has to log in first before he/she will be redirected to the

City Treasury Department Payment form. Once logged in, an employee

can view the information: Franchise Information, Official Receipt and

Report. If the username and password did not match, the message box

will appear sending notification to contact administrator to register the

account.
 71

The users retrieve the data by putting the franchise number and

start receiving the payment depending on the violation and offenses

committed by the violator. Under Official Receipt, the user or revenue

collector must encode the O.R. number and print the Official Receipt. To

cancel the payment, the user asks for the permission of the supervisor or

the department head and inputs the supervisors username and password

to delete the selected record. Reports can be generated by date. After the

payment has been made, the client must return to TMO office for the

issuance of TMO clearance.

The next figure (Figure 21) illustrates the window form for the City

Treasury Department (Payment for Tricycle Franchise). As seen in the

previous figure, the user has been given access to the following

functionalities: Franchise Information, Official Receipt and Report. If the

username and password did not match, the message box will appear

notifying the user to contact administrator to register the account.

CITY TREASURY DEPARTMENT

WINDOW FORM (Payment for Tricycle
Franchise)

FRANCHISE OFFICIAL
INFORMATION RECEIPT
(O.R.)

RETRIEVE VIEW/PRINT
RECORD O.R.

ADD/EDIT
RECORD

DELETE
RECORD
Figure 21

City Treasury Department Window Form

(Payment for Tricycle Franchise)

 72

The users retrieve the data by putting the franchise number and

start accepting payment for tricycle franchise. Under Official Receipt, the

user or revenue collector must input the O.R. number and print the Official

Receipt. To cancel the payment, the user asks permission from the

supervisor or the department head and inputs the supervisors username

and password to delete the selected record. Reports can be generated by

date. After the payment has been settled, the customer proceeds to the

Business Permit and Licensing Office for the issuance of Motorized

Tricycle Franchise Certificate.

Screen Shots

The images presented are examples of the graphical user interface

of the newly-developed system. The following screen shots represent the

actual window form found in the system.

Figure 22

TFRIS Splash Screen

 73

For the administrator, supervisor and encoder, click the TFRIS icon

and input the correct username and password to gain access to the

system.

Figure 23

Log-in Interface

After successfully logging in, the users are redirected to their

corresponding window forms, as shown in the next figures below (24, 25,

26, 27, 28, 29, 30, and 31).

Figure 24

Admin Panel Window (User Registration)

 74

Figure 25

Admin Panel Window (Maintenance)

Figure 26

Business Permit and Licensing Office Form

 75

Figure 27

City Engineering and Public Works Department Form

Figure 28

City Health and Sanitation Department Form

 76

Figure 29

Traffic Management Office Form

Figure 30

City Treasury Department Form (Payment for Traffic Violation)

 77

Figure 31

City Treasury Department Form (Payment for Tricycle Franchise)

The privileges solely given to the administrator are shown in

Figures 32 and 33 - the user account management which allows him/her

to create and revoke account or reset password and the list of user

created by the administrators.

Figure 32

User Account Registration

 78

Figure 33

User Accounts and Type of Access

The next figure shows the interface for the Business Permit and

License Office.

Figure 34

Log in User Form for Business Permit and License Section

 79

As shown in Figure 34, the user may log in using his assigned

username and password. Once approved, the user will be redirected to

the BPLS window as shown in Figure 26.

The next figures show the CRUD functionalities available for the

application for new/renewal of tricycle franchise.

Figure 35

Management of Tricycle Information

Figure 36

Removing of Record
 80

As shown in Figure 35, the log-in name together with the type of

account is indicated on the system. The encoder and supervisor can add

or edit the data but only the department head or supervisor has the

privilege to delete or remove the franchise information as indicated in

Figure 36.

The next figure (Figure 37) shows the MTOP certificate and the

primary database information of tricycle franchise.

Figure 37

Motorized Tricycle Franchise Certificate

Figure 38

Business Permit and License Section Database

 81

Figure 38 shows the record/information of tricycle franchise owner

together with the motor vehicle information.

The next figure shows the interface for the City Engineering and

Public Works Department in the process of inserting and removing of data.

Figure 39

Log in User Form for City Engineering and Public Works Department

As shown in Figure 39, the user may log in using his assigned

username and password. Once approved, the user will be redirected to

the CEPWD window as shown in Figure 27.

The succeeding figures (Figures 40, 41, and 42) show the

functionalities available for the application for Road Worthiness. In Figure

40, the user would input the actual measurement of the tricycle unit

together with the actual inspection of motor vehicle that is shown in Figure

41. All the negative findings on the inspection will automatically show on

the findings tab as depicted in Figure 42.

 82

Figure 40

Management of Road Worthiness Inspection (Sidecar)

Figure 41

Management of Road Worthiness Inspection (Motor)

 83

Figure 42

Management of Road Worthiness Inspection (Findings)

After the encoding of the result of inspection, the CEPWD staff will

print the Road Worthiness Inspection Report as shown in Figure 43.

Figure 43

Road Worthiness Inspection Report

 84

Once the tricycle inspection is approved, the staff will issue

certificate of road worthiness as shown in Figure 44.

Figure 44

Certificate of Road Worthiness

Figure 45

Removing of Inspection Results

As shown in Figures 40, 41 and 42, encoder and supervisor or the

head of the department can add or edit the data but only the supervisor or
 85

the department head has the privilege to delete or remove the data using

the supervisors account.

The next figure shows the database information of CEPWD

(Inspection of Road Worthiness) together with the log history.

Figure 46

City Engineering and Public Works Department Database

Figure 47

City Engineering and Public Works Department Database (Log

History)
 86

The next figure shows the interface for the City Health and

Sanitation Department in the process of issuance of Health Certificate.

Figure 48

Log in User Form for City Health and Sanitation Department

As shown in Figure 48, the user may log in using his assigned

username and password. Once approved, the user will be redirected to

the CHSD window as shown in Figure 28.

The next figures show the functionalities available for the

application for Health Certificate.

Figure 49

Management of City Health and Sanitation Department Form

 87

The CHSD staff enters the franchise number to retrieve the tricycle

franchise information then indicates the information of the tricycle driver as

presented in Figure 49. After encoding of the data, the staff shall print the

health certificate as shown in the next figure.

Figure 50

Health Certificate

Figure 51 shows the Health Certificate log history.

Figure 51

Health Certificate Log History

 88

As seen in the figure, the health certificate log history automatically

computes the total number of issued health certificate. Likewise, the staff

and the supervisor or the department head will easily determine the

number of health certificates issued within a day or within a week.

Figure 52

Deleting of City Health and Sanitation Department Tricycle Franchise

Data

As shown in Figure 49, the CHSD staff/employee and supervisor or

the head of the department can add or edit the data. In line with the

deletion of the selected information, the desktop application for CHSD will

ask for a supervisors username and password. With this confirmation, the

supervisor or the department head will determine the need to delete or

remove the information as shown in Figure 52.

The next figure (Figure 53) shows the database information of

CHSD issued Health Certificate.

 89

Figure 53

City Health and Sanitation Department Database

The next figure shows the interface for the Traffic Management

Office in the process of issuance of TMO Certificate.

Figure 54

Login User Form for Traffic Management Office

As shown in Figure 54, the user may log in using his assigned

username and password. Once approved, the user will be redirected to

the TMO window as shown in Figure 29 and when the user inputs the
 90

wrong username or password, the system will notify the user to contact

the administrator to register the account.

The next figures show the functionalities available for the issuance

of TMO Clearance.

Figure 55

Management of Traffic Management Office Form

The TMO staff inputs the franchise number to retrieve the data from

the Business Permit and License Office and to verify if the franchise

number has an existing violation. If the tricycle franchise number has no

existing of pending violation, the TMO staff will input the name of the

current driver together with the address and fill out the violation and

offenses section with none as shown in Figure 55. After encoding and

saving the information, the staff shall print the TMO Clearance as shown

in Figure 56.
 91

Figure 56

Traffic Management Office Clearance

This figure shows the print preview of the TMO Clearance.

Figure 57

Traffic Management Office Form with Existing/Pending Violation

Once the franchise number has pending or existing violation as

shown in Figure 57, the TMO staff endorses the franchise owner or its
 92

representative to the City Treasury Department for the payment of

committed violation. After checking and validating the payment, the TMO

staff shall print the TMO Clearance as shown in Figure 57 then proceed

with the next process.

Figure 58

Removing of Violation Records

If there is a need for the TMO Staff to delete or remove data from

the database, he/she must approach the supervisor or the department

head and ask to input the username and password. This will enable the

staff to determine the reason for removal or deletion of data. The encoder

has no privilege to remove or delete the information; only the supervisor or

the head of the office has the power to delete data from database.

The next figure (Figure 59) shows the database for Traffic

Management Office.
 93

Figure 59

Traffic Management Office Database

The next figure shows the interface for the City Treasury

Department (Payment for TMO Violation) in the process of issuance of

Issuance of Official Receipt as payment for TMO Violation/Offenses.

Figure 60

Login User Form for City Treasury Department

 94

As shown in Figure 60, the CTD staff may log in using his assigned

username and password. The user will be redirected to CTD Form upon

confirmation of the username and password as shown in Figure 30, and

when the user inputs the wrong username or password, the system will

notify the user to contact the administrator to register the account.

Figure 61 shows how the system works in processing the issuance

of receipt for the payment of traffic violation

Figure 61

Management of City Treasury Department Form (Payment for Traffic

Violation)

In this figure, the CTD staff inputs first the Official Receipt Number

based on the number printed on the OR. After the encoding of OR

Number, the staff will retrieve the data by putting the franchise number.

Once the data was retrieved, the staff will see that the name and address

of the violator automatically appears together with the item that is being
 95

confiscated, type of violation, number of offenses and the amount to be

paid. The CTD staff/employee will print the receipt after the information

has been confirmed as shown in Figure 62.

Figure 62

Print Preview of Official Receipt (Violation)

Figure 62 shows the print preview of the payment for

violations/offenses indicating the name of the violator, the OR number and

the name and amount of offenses.

Figure 63

Violation/Offense Payment Database

 96

This figure shows the database for the payment of TMO Violation.

The next figure shows the interface for the City Treasury

Department (Payment for Tricycle Franchise) in the process of issuance of

Official Receipt as payment for tricycle franchise.

Figure 64

Log in User Form for City Treasury Department

As shown in Figure 64, the CTD staff may log in using his assigned

username and password. Once the username and password have been

confirmed, the user will be redirected to CTD Form as shown in Figure 31

and when the user inputs the wrong username and password, the system

will advise the user to contact the administrator to register the account.

The next figures show how the system works in the process of

issuance of receipt for the payment of tricycle franchise.

 97

Figure 65

Management of City Treasury Department Form (Payment for

Tricycle Franchise)

In this figure, the CTD staff enters the franchise number to retrieve

the data from the Business Permit and License Office then inputs the

Official Receipt Number based on the number printed on the OR. Upon

encoding the OR number, the CTD staff/employee computes for the

penalty by clicking the penalty button. After the computation of the penalty,

the staff transfers the payment particulars from payment breakdown to

payment record section as shown in Figure 66.

Figure 66

City Treasury Department Form (Payment Record)

 98

Once the payment particulars were in place, the revenue collectors

will verify the accuracy of the total amount. After the validation of the

information, the revenue collector can now save and print the payment

information. Figure 67 shows the print preview of the tricycle franchise

payment.

Figure 67

Print Preview of Official Receipt (Tricycle Franchise Payment)

Figure 68 shows the database for the payment of Tricycle Franchise.

Figure 68.

Tricycle Franchise Payment Database

 99

PROJECT CAPABILITIES AND LIMITATIONS

The capabilities of the desktop - based are as follows:

1. It is a desktop based system designed for the process of

application for New/Renewal of Tricycle Franchise in City of

Calapan.

2. It has three levels of users, namely: administrator, supervisor,

and encoder.

3. It has a registration form for the users of TFRIS system, subject

for assistance and approval by the administrator.

4. It verifies user accounts through its log-in module where users

need to enter their username and password.

5. It stores system-generated account passwords in the database

using encryption algorithm.

6. It contains CRUD functions for the following department

involved in the process of application for new/renewal of tricycle

franchise: BPLS, CEPWD, CHSD, TMO and CTD

7. Only the administrator and the supervisor have the privilege to

delete the records.

8. It can produce print outs of Certification and Clearances from

the concerned department which certify that the applicant is

qualified application of new/renewal of tricycle franchise.

9. It has log history to determine the changes of the records

together with the action made.

The following, however, are the limitations of the project:

 100

1. It is not connected to any system that runs in City Government

of Calapan; hence, the system is only for the process of

application for new/renewal of Tricycle Franchise.

2. Encoders are not given access to the system to delete or

remove records.

PROJECT EVALUATION

First, its functionality was tested after its development based on the

list of testing procedures in different modules of the desktop application.

Next, its acceptability was evaluated by non-IT and IT experts through a

random survey using an evaluation instrument adapted from the ISO 9126

software quality model.

Through the test that was conducted during the development phase

using a local server, the systems performance was evaluated as

functional and returned minimal errors which were resolved prior to the

final evaluation of the system. To prove this claim, Table 6 is shown

discussing the behavior returned by the desktop application after

conducting a series of tests.

 101

Table 7

Results of Tests on the Functionality of the Desktop Application

Tests Conducted Behaviors
User Log-in
Redirect users to their
The system successfully redirected the user to its respective
respective landing pages after
window form after log-in.
authentication.
Provide error messages for
An error message was accurately shown by the system after
invalid username or
entering wrong username and password.
password.
The passwords are well-encrypted by the system when the table
Secure account passwords
structures of the core of the system are accessed by the
with encryption algorithm.
administrator.
Tricycle Franchise Information

Inform users to fill out the text Users input the details based on the requirements presented by
fields upon encoding the the client
details
Verify if the input details are
correct based on the
Users checked if the inputs details are correct and complete
documents presented
Verification and Retrieval of Records
Inform the user to input the
Users are informed by the system if the data/information were not
franchise number upon
found
retrieving the information

The system will not issue certifications/clearances if there is a

problem with the requirements:

For CEPWD if the tricycle unit failed in the actual inspection of

road worthiness

For CHSD if the driver/operator failed in the medical

Printing of
examination
Certification/Clearances
For TMO if the driver committed violations and offenses

For CTD failed to pay the necessary amount for the process of
new/renewal of tricycle franchise

For BPLS if the requirements are incomplete

 102

The evaluators were composed of IT experts and non-IT experts.

Each test was conducted to verify whether the system behaves as it

intends to do. As can be gleaned in Table 7, the main components and

objectives of the system have been attained. The functions needed were

achieved as proposed and that the organization of the contents, quality,

and accuracy of the information suits the nature and goal of the desktop

based system.

The system was evaluated also by IT and non-IT experts using the

instrument found in the Appendix Section.

Table 8

Results of the Evaluation on the Acceptability of the Desktop System

Indicators Weighted Mean Verbal Interpretation

IT Non-IT IT Experts Non-IT
Experts Experts Experts

A. Functionality 4.67 4.58 Excellent Excellent

1. Suitability The functions of
4.67 4.60 Excellent Excellent
application are appropriate.
2. Accuracy The systems
4.67 4.64 Excellent Excellent
results are accurate.
3. Compliance It adheres to
existing OSA standards and 4.60 4.40 Excellent Very Good
policies.
4. Security It prevents
4.73 4.68 Excellent Excellent
unauthorized access.
Very Very
B. Reliability 4.49 4.36
Good Good
1. Maturity There is minimal
frequency of software 4.27 4.32 Very Good Very Good
faults/failures.
2. Fault Tolerance The
system has capability of 4.60 4.64 Excellent Excellent
handling system errors.
3. Recoverability Systems
performance is re- 4.60 4.12 Excellent Very Good
establishing from failure.
 103

C. Usability 4.60 4.56 Excellent Excellent

1. Understandability
Concepts are easily 4.53 4.52 Excellent Excellent
recognized.
2. Learnability Effort in
learning the system is 4.67 4.80 Excellent Excellent
reduced.
3. Operability The system is
4.60 4.36 Excellent Very Good
easy to use or operate.
Very Very
D. Efficiency 4.30 4.50
Good Good
1. Time Behavior There is
fast response time of the 4.20 4.36 Very Good Very Good
system.
2. Resource Behavior
Resources used for system 4.40 4.64 Very Good Excellent
performance are accessible.
Very
E. Maintainability 4.60 4.37 Excellent
Good
1. Analyzability There is less
effort in identifying system 4.60 4.48 Excellent Very Good
failure causes.
2. Changeability Effort in
4.73 4.40 Excellent Very Good
modifying the system.
3. Stability Sensitivity to
4.47 4.24 Very Good Very Good
modifications
F. Portability 4.70 4.60 Excellent Excellent
1. Adaptability Specification
4.47 4.68 Very Good Excellent
changes are done easily.
2. Installability There is
effortless process of 4.93 4.64 Excellent Excellent
installing the system.
3. Conformance System is
compliant to portability 4.73 4.56 Excellent Excellent
standards.
4. Replaceability Ease to
exchange a system
4.67 4.52 Excellent Excellent
component within a
specified environment
Very
Composite Mean 4.56 4.50 Excellent
Good

Overall Composite Mean 4.53 Excellent

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The Desktop Application for the City Government of Calapan

Tricycle Franchise Registration Information System was evaluated by

would-be user respondents in six areas, in conformance to ISO 9126.

The desktop functionality was given rating of 4.67 or Excellent

and 4.58 or Excellent by IT and non-IT experts, respectively because the

system prevented unauthorized access and it gives accurate results. The

evaluators gave a rating of 4.49 and 4.36 both Very Good for system

reliability. Meanwhile, both groups evaluated system as Excellent with

mean ratings of 4.60 and 4.56.

When asked to rate whether the system was efficient, the IT and

non-IT respondents gave the mean ratings of 4.30 and 4.50 or with an

interpretation of Very Good, respectively. The maintainability of the

software was deemed as Excellent and Very Good by the evaluators

with 4.60 and 4.37 as mean ratings. The systems portability was

evaluated 4.70 and 4.60 or Excellent.

The IT experts rated the system 4.56 or Excellent while the non-IT

experts gave the system a 4.50 rating or Very Good. The overall

composite mean of the rating was 4.53 or Excellent.

In conclusion, the respondents perceive the desktop application for

the CGC - TFRIS as Excellent and acceptable in terms of functionality,

reliability, usability, efficiency, maintainability, and portability.

 105

CHAPTER 5

SUMMARY OF FINDINGS, CONCLUSIONS AND RECOMMENDATIONS

This chapter presents the summary of findings, the conclusions

derived from the development and analysis of the evaluation results, and

the recommendations.

SUMMARY OF FINDINGS

Based on the gathered data, the findings may be summarized as

follows:

1. A group of IT experts evaluated the acceptability of the

developed desktop application for the City Government of

Calapan Tricycle Franchise Registration Information System

and gave a composite mean rating of 4.56 or Excellent

because there is no existing information system regarding

application of Tricycle Franchise.

2. The acceptability test of the desktop application conducted on

non-IT respondents resulted to the composite mean rating of

4.50 or Very Good.

3. The desktop application has functionalities which can be used in

the process of application for New/Renewal of the Tricycle

Franchise.
 106

CONCLUSIONS

Based on the summary of findings, the following conclusions were

drawn:

1. The City Government of Calapan Tricycle Franchise

Registration Information System was successfully designed with

the following features:

a. Assign, create, edit, delete, save and update records in a

short period of time.

b. Provides flexible and user-friendly franchising system

where the data of each tricycle unit are automatically

recorded.

c. Has database management system that enables

administrators to create and upload new information.

d. Has a user-friendly interface

e. Report Generation

2. The system was designed utilizing the following application

programs:

a. Visual Basic. Net as the platform for desktop application;

b. SAP Crystal Report/RDLC Report applications for

viewing of report;

c. Adobe Photoshop CS for the design of the User Interface

d. MySQL Server as database management system

software; and
 107

e. MySQL Connector for the connection between database

and the system.

3. Results of the functionality testing show that system performed

as expected when its modules were used, namely: user log-in

module, the encoding and printing of certification and

clearances and report generation. The reliability test, on the

other hand, revealed has no significant difference in the system

performance using various operating systems. The portability

test proved that the TFRIS System is easy to install to different

type of the computer specifications and performance of the

system on different Operating system such as Windows 7, 8,

and 10.

4. The desktop application was evaluated by a pool of IT experts

as well as non-IT experts using an instrument patterned after

the ISO 9126. The overall composite mean rating is 4.53,

which implies that the system was perceived as functional,

reliable, usable, efficient, maintainable and portable.

5. The application for new/renewal of tricycle franchise using the

developed desktop application takes only forty five minutes

compared to the manual process that takes one day in process.

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RECOMMENDATIONS

Based on the conclusions, the following recommendations are

hereby forwarded:

1. The desktop application should be implemented in full scale

within the City Government to allow conduct of transactions

using a lot less paper and to be an avenue for a free exchange

of opinions and suggestions between client, employee, and the

administration.

2. Once implemented, the content of the desktop application

should be continuously maintained and updated to be useful to

the CGC community.

3. Future researches can develop desktop application for the other

services of the City Government.

4. Develop a subsystem of the desktop application to cater to the

TMO violation for motorcycles and other utility vehicles.

5. Create a feature indicating the date when the offenses were

committed and recorded.

6. Add a Photo Grab feature on the updated version of the

system.

7. Upgrade the system.

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