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Social Research / Socialiniai tyrimai. 2007. Nr. 2 (10), 512

The Influence of Motivation Factor on Marketing Ethics in Lithuanian Media


Laima Abromaityt-Sereikien

Vilnius University

Introduction originally formed. The qualitative study is based on


the case study, in which method of dispensed questio
Marketing ethics application is a determina ning was used.
tion of decision according to particular moral rules Research results: a model for decision ma
and principles. It is noticed that the decisions made king in marketing ethics in the context of individual
in various situations differ, as far as ethics is concer and organizational motivation is defined, influence of
ned. Having analyzed these situations, it is possible motivation factor on marketing ethics in Lithuanian
to distinguish recurrent regularity, which is summari media is measured.
zed by the authors and submitted as determinant fac
tors of decision making process. Eight main factors Conception of Marketing Ethics
influencing marketing ethics decision determination
can be distinguished: individuals moral develop What does adapting ethics in marketing me
ment milestone, world outlook, moral development an? According to the definition, it means that marke
of society, motivation, relations between individuals, ting decisions should be taken according to the moral
moral weakness under the sway of publicity fear, allo rules or principles of behavior. However, the practice
wed/forbidden factors, defining actions prohibited in shows that marketing employees do not always beha
the organization, informal interaction, organizational ve ethically; besides, ethical principles differ in va
relationship. The factors influencing marketing ethics rious countries, and according to B.Schlegelmilch
were researched by V.Pruskus, L.K.Trevin, J.Fra even in different industries.
edrich and V.Gresham, A.Ferrel, L.Kohlberg and There are different definitions and approaches
others, but the influence of motivation factor on the to the concept of marketing ethics. As O.C.Ferrel
decision-taking in marketing ethics is distantly resear says, no one has developed a universally accepted ap
ched. The influence of this factor on marketing ethics proach to dealing with the controversial and often mi
in Lithuanian media was not measured earlier. sunderstood concept of ethics yet, but in this article
The aim of the article is to identify what influ the most common and generalized definitions will be
ence the motivation factor makes on marketing ethics used. Because the concepts of marketing ethics and
in Lithuanian media in individual and organizational social responsibility are often used interchangeab
contexts. ly, both of them will be used in this article.
The objectives of the article are: Ethics moral rules or principles of behavior
1. To define the levels of marketing ethics. that should guide the members of a profession or or
2. To define the influence of motivation factor on ganization and make them deal honestly and fairly
marketing ethics in the contexts of individual and with each other and with their customers (Laczniak,
organization on the theoretical level. 1990). Using statistical terminology, ethics would
3. To structure a model for decision making in mar be characterized as a latent construct, i.e. something
keting ethics in the context of individual and orga which is not directly measurable but can be represen
nizational motivation. ted or measured through other variables (Schlegel
4. Using a model for decision making in marketing mich, 2001).
ethics in the context of individual and organiza Marketing ethics moral principles that defi
tional motivation to identify what influence the ne right and wrong behavior in marketing. The most
motivation factor makes on marketing ethics in basic ethical issues have been formalized through
Lithuanian media. laws and regulations to conform to the standards of
Research methods include comparative litera society. At the very least, marketers are expected to
ry analysis, secondary data analysis, quantitative and obey these laws and regulations. However, it is impor
qualitative studies. The quantitative study is based on tant to realize that marketing ethics go beyond legal
the method of e-mail questioning, questionnaire is issues (Ferrel, 2001).


Social responsibility an obligation of the The Levels of Marketing Ethics
organization to maximize its positive impact and to
minimize its negative impact on society (Ferrel, According to O.C.Ferrel, the three factors
2001). influence the ethical decision-making process: indivi
dual factors, organizational relationship and opportu

nity.

Figure 1. Factors that influence the ethical decision-making process (Ferrel, 2001)

As it is shown in Figure 1, individual factors ry determines ethical norms such as industrial


mean that individuals substantiate their decisions on standards, traditions, government regulation, re
their own concepts of right/wrong; and act according putation matters etc., which will be required to
to their daily lives. An organizational or corporate keep.
culture can be defined as a set of values, beliefs, go 4. Social outlook: society hopes that marketing
als, norms, and rituals that the members or employe representatives will behave in a way that their
es of an organization share. The culture of a compa actions would have as less as possible negative
ny may be expressed formally through work habits, influence on society, they will not use inadequate
dress codes, extra-curricular activities and anecdotes. resources, follow the regulations and laws, which
The culture of an organization gives its members mea are necessary to ensure the welfare of present so
ning and suggests rules for behavior and dealing with ciety and future generations.
problems within an organization (Ferrel, 2001). An . Outlook of shareholders. This outlook is interes
opportunity could be described as a favorable set of ting because the shareholders are such a group
the conditions that limit barriers or provide rewards. of individuals that has the biggest possibilities to
A.B.Carroll (1978) categorizes moral pressu influence the decisions of organization.
res into five levels: The division into outlooks by P.E.Murphy,
1. Individual level is concerned with personal ethi G.R.Laczniak, N.E.Bowie and T.A.Klein in fact
cal codes. does not differ from the division into levels by other
2. Organizational level maps out corporate procedu authors. Therefore, this division can be compared
res, policies and codes of ethics. with the division into levels.
3. Associational level refers to professional guideli K.E.Goodpaster (1992) presents another divi
nes and codes of conduct. sion into levels in which ethical problems can arise:
4. Societal level is concerned with the laws, cultu 1. Micro level that shows itself in actions of indivi
res, and traditions which determine the acceptabi dual,
lity of actions. 2. Mezzo level that shows itself in activity of com
. International level focuses on the laws, customs pany,
and norms of foreign countries. 3. Macro level that shows itself in economical sys
P.E.Murphy, G.R.Laczniak, N.E.Bowie tem.
and T.A.Klein (2006) summarizing the works on In K.E.Goodpasters opinion, typical ethical
marketing ethics group the marketing decisions ac problems arise in micro level they are connected
cording to the outlook on ethics: with rights and duties of individual (regard to con
1. Individual outlook on ethics is based on problem tracts and agreements, rights of employees, honour
of application of individual values, related to the of privacy, health and safety of employee at his work
concept of ethical dilemma. place, equal working conditions for women and ma
2. Organizational outlook on ethics application jorities, fair salaries). The ethical problems arising in
of organizational values in decision-making pro mezzo level are connected with rights and duties of
cess. companies to shareholders, consumers and society as
3. Industrial outlook particularity of exact indust a whole (matters of product safety, honesty in mar


keting, fair competition and environment protection). The process of decision-making by individual
Ethical problems in macro level, in authors opinion, is inevitably determined by personal principles, perso
are connected with practice in international business, nal character, motivation, circumstances (e.g. the fear
welfare of society, environment protection and social to be denounced impedes to make ethical decision),
justice on national and international levels. so I propose to compare the model of levels of ethical
It should be noted that division by K.E.Good / unethical decision-making with the levels of motiva
paster is rather different from divisions into levels by tion theory. A.Maslows motivation theory is being
other authors where decisions of marketing ethics are used in this paper due to its spread. In the optimis
made. This model studies problem in a broad sense tical treatment of this theory, the individual motiva
and at the same time joins all spheres of ethics ap tion develops from physiological to self-expression
plication in globalization era. Meanwhile, the other needs this provision is followed in this work.
models are concentrated to smaller elements of deci Organizational social responsibility models se
sion-making process so K.E.Goodpasters division parated in various ways are found in literature sour
in this paper will not be analyzed any more. ces. They are presented by J.H.Ivancevich (1989),
While evaluating the levels of ethics applica R.D.Gatewood, R.R.Taylor, O.C.Ferrel (1995),
tion in marketing, the conclusion could be made that R.Kreitner (1990), and A.B.Carroll (1993). Their
classification by A.B.Carrol is the most compre models are different but in the first two models there
hensive and the most generalized. Therefore, in my are the same connections between ethical behaviour
opinion, this classification could be improved with and motives for such behaviour: profit of organiza
reference to remarks of G.R.Laczniak, O.C.Fer tion, compliance with the laws etc. R.Kreitner in
rel, B.Schlegelmilch, J.E.McCarthy, P.E.Murphy, his model analyses the reaction of manager to the
N.E.Bowie and T.A.Klein as well as to this paper pressure of society. The most spread is the theory of
authors remarks. I propose to group the levels of ethi corporate social responsibility created by A.B.Car
cal / unethical decision-making into such levels: roll (1993). This model is used in this paper to de
1. Individual level, which is concerned with perso fine organization motives for ethical behaviour. In
nal moral principles. the optimistic treatment of the pyramid of corporate
2. Legitimate level, which is concerned with the mo social responsibility, the social responsibility of orga
ral rules, expressed in the laws of state. nization develops from economical responsibility to
3. Organizational level, which is concerned with philanthropic outlook this provision is kept in all
the moral principles of organizations. These mo this work.
ral principles are normally expressed in corpora The personal provisions of a person defining in
te procedures, policies and codes of ethics. dividual level mainly determine marketing decisions.
4. Associational level, which refers to professional Personal moral principles motivate to make ethical/
guidelines and codes of conduct. unethical decision regardless of the level of process
. Societal level, which is concerned with cultures of ethical decision-making of country or society whe
and traditions which determine the acceptability re individual belongs. Lower motivation level of py
of actions. ramid enables to make a precondition that less ethi
cal decision will be made. If particular part of people
Marketing Ethics Levels as a Base for Model of fights for minimal living, in many cases their value
Decision Making in Marketing Ethics in the scale is lower than of those who try to satisfy their
Context of Individual and Organizational self-expression needs. If physiological needs are not
Motivation satisfied, it is the most probable that minimal amount
of ethical decisions will be made.
Levels of marketing ethics do not make a pre Particular moral values of individual influence
condition to foresee the process of decision-making validated ethical-moral norms (laws are made by indi
from ethical viewpoint because they are only a result viduals or their representatives), but a part of society
of generalization of particular decision-making mo is influenced by norms validated in legitimate level
dels and it shows that marketing ethical decisions in (e.g. stealing to some part of society is unethical so it
different conditions could be different. does not steal, whereas the other part does not steal
Marketing ethics decisions could be made only because they can be punished). So the argument can
when there are two elements: individual that makes arise which level individual or legitimate should
decision and organization where this decision is ma be the first. Though according to the statements of ma
de. Individual and organization are similar objects ny authors and the author of this work we shall leave
they have the aim to survive. the individual level the first and we shall treat it the
main element in decision-making process.


























Figure 2. A model for decision making in marketing ethics in the context of individual and
organizational motivation (Abromaityte-Sereikiene, 2005)
Individual moral principles, validated ethi into international market and confronts the ethical re
cal-moral norms motivate ethical decision-making lativism where it is not required to follow the main
in organizational level, motivate to create corporate norms, values or standards (Whysall, 2000). In ac
procedures and ethical codes, live according to them. cordance with these notices the conclusion could be
It is noted that they are only created when the need made: ethical decision-making in associational level
appears. But in many cases it is possible only if the is impossible without ethical decision-making in indi
company makes profit (Figure 2). When the company vidual and organizational levels.
is at the level of legal responsibility and it obeys the The highest societal level finishes ethical im
laws, i.e. ethical norms, this is determined by country provement. Ethical decision-making in societal level
development level. means that ethical decisions for majority of society
The higher level of corporate social responsi become matter-of-course. This level is described by
bility the company is in, the more ethical decisions N.Vasiljeviene: It is important that ethical knowled
are made. But this situation is possible when moral ge, justice principles, moral norms would be unders
norms of organization and its individuals are similar tood as necessary for everyone (majority), universal,
and compatible. If these norms do not comply, the fair. In such a case the psychological basis appears
conflict may arise between organization requirements to form introvert moral orientation (Vasiljeviene,
and individual beliefs. Such conflict arises the most 2003). When perception of ethical decision-making
frequently when manager or his employee follow reaches the level of matter-of-course, it is logical
higher ethical norms than they are in organization that society perception influences the perception of in
(Murphy, Laczniak, Bowie, Klein, 2006). dividual, so ethical improvement transfers into indivi
The perception of ethics, which is determined dual level. Here the society improvement theoretical
by features of product or formed production tradi ly starts a new stage, so we could say that theoretical
tions, dominating in industry influence decision-ma model given above describes not finite but cyclical
king in organizational level. process.
When companies start to join the organizations
that solve ethical problems and create common codes Results of Empirical Research
or traditions, the level of ethical/unethical decisions
is transferred into associational level. But some aut Research methods. In order to achieve the
hors criticize this level. In P.Whysall opinion, until set aim two different methods types were used: desc
behaviour codexes are treated like all professions riptive quantitative and descriptive qualitative. For a
(Harris 1989, 1994), they are not easily followed. So, descriptive quantitative part of research a representa
e.g. following of ethical codes becomes problematic tive questioning by e-mail was chosen. For a desc
in international context where some businessmen try riptive qualitative part of research a case study using
to import the values and norms of their own country dispensed questioning was chosen.


An original questionnaire was used in quan sons responsible for media marketing (element B).
titative research. Adapted questionnaires originally Researched entity all media companies operating in
created by P.Sharma, K.T.Bhal (2004) and E.Ma Lithuania. In this research sampling frame is equal to
jercsik (2005) were used in qualitative research. the entity. There were sent 591 questionnaires. Retur
Two groups of hypothetical situations in ned questionnaires 19.8%.
which respondents faced ethical dilemma were used The qualitative research took place in May of
to identify the influence of motivation factor to mar 2007. Respondents all personnel working with me
keting ethics in Lithuanian media. dia content and marketing in two Lithuanian media
Research time, sampling frame and res companies. There were distributed 57 questionnaires.
pondents. The quantative research took place in Returned questionnaires 87.7%.
November-December of 2006. Taking into considera Analysis of results. The answers in hypothe
tion media companies operation in double product tical situations in which respondents faced ethical di
market, two elements were researched: (1) persons lemma showed that their behaviour in most situations
responsible for media content (element A), (2) per is ethical (table 1).
Table 1

A summary of answers in hypothetical situations in which respondents faced ethical dilemma

Conclusion about
Situation Valid answers Value
behaviour
Situation 1: relations between individuals (representative study) 104 2.03 Unethical
Situation 2: nepotism and humanity (representative study) 104 1.9 Unethical
Situation 3: profit of an enterprise (representative study) 103 1.92 Ethical
Situation 4: obeying the superior (representative study) 104 1.06 Ethical
Situation 1: new and improved (case study) 49 2.02 Ethical
Situation 2: gifts and bribes (case study) 49 2.55 Neutral
Situation 3: padding up of the expense bills (case study) 49 2.43 Ethical
Situation 4: nepotism (case study) 49 2.41 Ethical
Situation 5: insider trading (case study) 49 2.51 Neutral

Referring to theoretical analysis, the motiva 7 propositions, which measured different criterion
tion factor makes influence to decision making on of job satisfaction (challenge, feeling worthwhile,
both levels of marketing ethics individual and or responsibility, personal growth, respect, career pos
ganizational. That is why the influence was measu sibilities, and friendliness of colleagues). The value
red on both levels. The results of quantative research of answers in all propositions shows that job satisfac
shows that on individual level 75% of respondents tion varies from 3 (neutral) to 4 (satisfied). The
from element A and 68.5% of respondents from ele frequencies of answers show that all job satisfaction
ment B say that motivation of employee always criteria except one were evaluated as satisfied, the
or often makes influence to ethicalness of decision criterion amount of responsible work was evalua
making in Lithuanian media marketing. ted as neutral. Such results let make a conclusion
In the qualitative research (case study) job sa that respondents essentially are satisfied with their
tisfaction is measured using two groups of questions. job (table 2).
In the first group job satisfaction is researched using
Table 2
Job satisfaction in Lithuanian media companies

Proposition and valid percent


Feeling wort Personal Career possibi Friendliness of
An answer Challenge Responsibility Respect
hwhile growth lities colleagues
Valid answers 50 50 50 49 50 50 50
Value 3.80 3.92 2.92 3.24 3.66 4.00 3.38
1 very dissatisfied 0 0 6.0 0 0 0 4.0
2 dissatisfied 0 4.0 20.0 26.5 4.0 2.0 18.0
3 neutral 28.0 18.0 52.0 30.6 36.0 16.0 26.0
4 satisfied 64.0 60.0 20.0 34.7 50.0 62.0 40.0
5 very satisfied 8.0 18.0 2.0 8.2 10.0 20.0 12.0


There is a correlation between two proposi fety and security let make a conclusion that theore
tions, measuring job satisfaction, and two hypothe tical precondition that ethical decisions in marketing
tical situations in which respondents face ethical di ethics are possible if a person satisfies physiological
lemma. The value of correlation coefficient shows needs is correct: if physiological needs are not satis
that there is a low negative dependence between job fied it is the most probable that minimal amount of
satisfaction proposition the feeling of worthwhile ac ethical decisions will be made.
complishment you get from doing your job and situ The influence of motivation factor on organi
ation padding up the expense bills: r (48) = .356 zational level was measured using 3 possible reasons
(p =.013). The value of correlation coefficient shows for the ethical marketing decision making in an or
that there is a low positive dependence between job sa ganization: argument, that ethical practice could be
tisfaction proposition the amount of job security you profitable, especially in long time period, presump
have and situation insider trading: r (49) = .369 tion that there is no place for ethical practice while
(p = .009). These results let make a conclusion that an enterprise is working not profitably, the aim
ethical behaviour in marketing of Lithuanian media to have a good image (figure 3). The research data
depends on the job satisfaction in some situations. shows that in element A (persons responsible for
The job satisfaction is not the only factor for media content) the influence of these reasons on ethi
evaluating the motivation of an individual. The ques cal behaviour is significant, but it is less significant
tionnaire which was formed on the basis of A.Mas between persons in element B (persons responsible
lows motivation theory by E.Majercsik (2005) gi for media marketing). 35.3% respondents from the
ves a wider view about motivation. The frequency of element A said that argument, that ethical practice
answers show that the majority respondents (41.3%) could be profitable, especially in long time period
are on the second motivation level safety and se mostly have influence on ethicalness of marketing de
curity, on which person is seeking for the security cision. 38.2% of A respondents said that presump
of body, employment, resources, family, health, pro tion that there is no place for ethical practice while
perty, etc.. an enterprise is working not profitably mostly have
In order to find out whether a relation between influence to ethicalness of marketing decision. 54.4%
individual motivation level and ethical behaviour in of A respondents said that the aim to have a good
marketing ethics exists a correlation was measured. image mostly have influence to ethicalness of mar
The results show that in two out of five hypothetical keting decision. While the research of persons respon
situations the correlation is significant. A low and sible for media marketing (element B) shows that
negative correlation is found between the behavio the respondents from this group define the influence
ur in the situation nepotism and motivation level: of 3 reasons as having bigger influence on the ethi
r(49)= ,326 (p = .029). A low and positive correla calness of marketing ethics decisions: 48.6% of res
tion is found between the behaviour in the situation pondents from element B said that argument, that
insider trading and motivation level: r (49) = ,455 ethical practice could be profitable, especially in long
(p = .002). That means that in some situations an et time period makes influence to the decision making,
hical behaviour in marketing of Lithuanian media de 94.3% respondents said that the aim to have a good
pends on the motivation level of an individual. image mostly or always have influence to ethical
The results of answers in hypothetical situa ness of marketing decision, but 37.1% respondents
tions, which show that in majority situations respon from this group said that the reason that presump
dents will behave ethically, and the fact that majority tion that there is no place for ethical practice while an
of respondents are on the second motivation level sa enterprise is working not profitably does not have
influence on the ethicalness of marketing decision.


Figure 3. Motivation factor in the organizational level in Lithuanian media (1= the factor never makes influ
ence, 5=the factor always makes influence).
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The value of 2 shows significant statistical dif zing, in some situations decisions in marketing ethics
ference between two groups only in analyzing one fac in Lithuanian media are depending on the financial
tor argument, that ethical practice could be profitab results of an enterprise and legal practice (obeying
le, especially in long time period: 2(103)=11.685, the law).
p=.020. That means that the opinion about the profi
tability of ethical practice depends on the character of Conclusions
respondents professional practice (persons responsib
le for media content or persons responsible for media 1. Referring to the research of theoretical sources
marketing). the levels of marketing ethics were defined. Deci
By analyzing the relation between the ques sions of marketing ethics could be accepted on 5
tions measuring the motivation factor on the organi levels: individual, legitimate, organizational, as
zational level and decision making in hypothetical sociational, and societal.
situations, there was found the relation between one 2. The influence of motivation factor on marketing
question and one situation. 2 value shows that there ethics in the contexts of individual and organiza
is a significant statistical difference between the ques tion on the theoretical level is defined. It is deter
tion the aim to have a good image and decision ma mined that since individual and organization take
king in a situation relations between individuals: part in decision-making in marketing, 2 factors
2(103)=18.124, p=.020. This means that marke motivation of an individual and motivation of
ting ethics decisions in Lithuanian media companies an organization are encountered. Ethical/unethi
in some situations depend on understanding that the cal marketing decision-making depends on a mo
aim to have a good image has influence on ethical tivation level on which a person is. A lower level
behaviour. means less ethical decisions. In organizations
Seeking to research the influence of enterprise making ethical/unethical marketing decisions
profitability on marketing ethics in Lithuanian media depend on the level of social responsibility on
in greater detail, there was measured a relation betwe which organization is. The higher level of social
en the answers about profitability of representing en responsibility is in the company, the more ethical
terprise and the behaviour in hypothetical situations decisions are made.
on the organizational level. 77.9% of respondents 3. A model for decision making in marketing ethics
say the enterprises they represent are working profi in the context of individual and organizational
tably. It was found a significant statistical difference motivation is structured. The model is based on
between profitability of an enterprise and one out of the combination of 3 theories: marketing ethics
four hypothetical situations (nepotism and humani levels, A.Maslows motivation pyramid, and py
ty) in which a respondent faced ethical dilemma: ramid of corporate social responsibility. Making
2(104)=14.408, p=.006. This means that in analo marketing decisions is improving from the indi
gical situations the made decision will depend on the vidual to societal level. But the process is not
fact of companys financial results. finite but cyclical. When perception of ethical
During the analysis of theoretical sources it decision-making reaches the level of matter-
was made a precondition that motivation on the orga of-course, the society perception influences the
nizational level was related with obeying the law as perception of individual so ethical improvement
well. 42.7% respondents say that the companies they transfers into individual level. In the optimistical
represent always obey the law, 46.6% of them most treatment of A.Maslow motivation theory the
ly obey the law. 2 value shows the statistical relation individual motivation develops from physiologi
between obeying the law and behaviour in situation cal to self-expression needs. In the optimistical
profit of an enterprise: 2(102)=14.567, p=.001. treatment of A.B.Carrols theory of corporate
This let make a conclusion that in some situations social responsibility, the social responsibility or
obeying the law makes influence on the ethicalness motivation of an organization develops from eco
of marketing decisions in Lithuanian media compa nomical responsibility to philanthropic outlook.
nies. If physiological needs of an individual are not sa
The results of answers in hypothetical situa tisfied minimal amount of ethical decisions will
tions and the fact that majority of companies respon be made. If a company is not working profitably
dents are representing are working profitably, obey and is not obeying the law minimal amount of
ing the law, let make a conclusion that theoretical pre ethical decisions will be made.
condition that ethical decisions in marketing ethics 4. Using a model for decision making in marketing
are possible if a company is on the ethical level of ethics in the context of individual and organiza
corporate social responsibility is correct. Summari tional motivation identified the influence of the

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nal, Vol. 7, Summer 1978, p. 110112.
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L. Abromaityt-Sereikien

The Influence of Motivation Factor to Marketing Ethics in Lithuanian Media

Summary

It is noticed, that the marketing decisions made in zational motivation is defined, influence of motivation fac
the various situations differ, as far as ethics is concerned. tor on marketing ethics in Lithuanian media is measured
Having analyzed these situations, it is possible to distin and evaluated. It is concluded that theoretical precondition
guish recurrent regularity, which is submitted as determi that ethical decisions in marketing ethics are possible if a
nant factors of decision making process. One of such fac person satisfies physiological needs in Lithuanian media
tors is motivation on both individual and organizational is correct: if physiological needs are not satisfied, it is the
levels, which is distantly researched. The aim of the article most probable that minimal of ethical decisions will be ma
is to identify the influence of motivation factor on marke de. It is proven that theoretical precondition that ethical
ting ethics in Lithuanian media in individual and organi decisions in marketing ethics are possible if a company
zational contexts. Research methods include comparative is on the ethical level of corporate social responsibility in
literary analysis, secondary data analysis, quantitative and Lithuanian media is correct: in some situations decisions
qualitative studies. in marketing ethics depend on the financial results of an
As a research result, a model for decision making enterprise and legal practice (obeying the law).
in marketing ethics in the context of individual and organi
Key words: marketing, ethics, motivation, factor, media.

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