Professional Documents
Culture Documents
Dear Applicant
Thank you for your interest in the above role. Enclosed is the information you will
need to assist you in completing your application. To apply for this role you must
submit your current CV along with a supporting statement no longer than 1 side of
A4 and your salary expectations. It would also be helpful if you would complete the
equal opportunities monitoring form. It is not mandatory to complete this, and the
information is requested purely for equal opportunities monitoring purposes, in line
with our commitment to equality and diversity.
If you have any queries, please contact the HR team on 020 8964 6088 or via
jobs@kctmo.org.uk
Yours sincerely
Katherine Hyde
Senior HR Advisor
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Contents
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Press advertisement 11
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About Kensington & Chelsea TMO
The TMO was formed in 1996 when the Royal Borough's tenants and leaseholders
voted to take over the management and improvement of their own homes. We were
the first borough-wide tenant management organisation in the UK and the only
tenant led ALMO - a not for profit company providing landlord services to almost
10,000 homes in Kensington and Chelsea.
We employ about 200 staff in offices situated around the Borough and were awarded
three stars excellent prospects by the Audit Commission in 2006.
Over the last few years the TMO has undergone change in relation to its Constitution
and Board, and more recently, in relation to the Executive Team. A new Chief
Executive, Robert Black, joined the TMO in May 2009. Robert is committed to
developing and continuously improving the TMO, in partnership with the TMO Board,
residents, staff, the Royal Borough of Kensington and Chelsea (RBKC) and a range
of external stakeholders to ensure that the TMO makes a real difference by providing
excellent services and value for money.
This is an exciting time to join the TMO and to help shape the organisation in its aim
to become the best social housing landlord in London.
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Job Description
Job Purpose To support the Resident Engagement Manager in delivering the resident
engagement strategy objectives. To plan and deliver maximum
opportunities for resident and youth engagement and building community
capacity.
Grade HMGN231
Location The Network Hub, 292a Kensal Road, London, W10 5BE.
You will also be required to travel across the Borough and attend
evening meetings.
Responsibilities To assist in the development of a full range of resident engagement
activities in line with the Resident Engagement Strategy
To facilitate the resident involvement training programme and to
build relationships with external bodies
To use IT systems to monitor and evaluate tenant participation and
tenant profiling
To assist in the coordination of resident engagement practice
and principles across the organisation and ensure that
communication/satisfaction feedback is standardised across the
organisation
To design, produce and carry out resident surveys as required
To support the development of new resident associations and
provide clerical and administrative support as required
To organise and administer the use of community facilities in terms
of income generation and the use of the facilities
To assist in the development of policies and the service plan
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To assist in the collection, recording and monitoring of performance
information relating to resident involvement
To assist in the development of promotional materials
To attend engagement events as required
To develop and co-ordinate the delivery of a TMO youth project.
To identify the needs of young people and use findings to develop
relevant youth initiatives and activities.
To obtain feedback on youth support needs.
To establish partnerships with local RSLs/LAs and statutory
agencies delivering youth initiatives and activities.
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Person Specification
The KCTMO Way Listens to others seeks to listen first Shows integrity integrity is
Organisational and question to gain clarity before acting with honesty,
Behaviours acting. openness and clarity, doing
the right thing for the right
Plans and organises work plans reason, shows political
effectively so exceeds targets and is awareness.
self-organised.
Learns from mistakes
Drives for results and commitments seeks to learn from actions,
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shows a strong commitment to make using feedback to improve
service improvements and a and shares learning with
determination to achieve positive others.
service outcomes for customers.
Shows team working focus
Problem solves drives for outcomes shows commitment to
rather than focussing on problems, working with others and
proactive to resolve issues and avoids across teams to achieve
escalation. results together, respecting
and valuing each other.
Shows customer focus driven to
provide excellence in service and
seeks to meet the needs of customers,
seeks to engage residents and involve
them.
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People & Performance
Resident Engagement
Resident Engagement Resident Engagement HR Advisor Assistant Project
Officer Senior HR Advisor Senior HR Advisor Complaints Manager Equalities Officer
Officer Officer Manager
Community Centres
Officer
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Organisation Structure
Chief Executive
Principal Project
Accountant Environmental
Services Manager
Policy and
Improvement
Manager
Complaints Team
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Terms and Conditions
Salary
You will be paid monthly - on the 15th of the month - and your pay is to be credited to
your bank or building society.
Hours
A 36 hour week is worked, Monday Friday: 9am 5pm, but you will be expected to
work the hours necessary to discharge the duties of the position.
Annual leave
Your annual leave is dependent upon your conditions of service and length of
continuous service. The annual leave for this position is 28 days per annum and 31
days after 5 years service.
Probation
Interest-free season ticket loans are offered from six months service, which are paid
back in monthly instalments through the payroll.
Pension Scheme
The TMO is an admitted member of the Local Government Pension Scheme, which is
a final salary pension scheme. The scheme provides for an employee contribution of
either 5.9% on annual salaries from 15,801 to 20,400, 6.5% on annual salaries from
20,401 to 34,000 or 6.8% on annual salaries from 34,001 to 45,500. An additional
contribution is payable by the employer.
Other benefits
Access to a health scheme, modern working environment and a range of learning and
development activities.
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Advertisement
Resident Engagement Officer
Salary: 25,600 - 34,600
Location: The Network Hub, Kensal Road W10
Kensington and Chelsea TMO was the first borough-wide housing organisation to
give residents a say in the management of their homes. With nearly 10,000
properties, and a clear commitment to improving our services, we are looking for
talented people who share our vision for the future.
Resident engagement is key to all we do and we are looking for a talented individual
who is able to integrate our commitment to resident engagement into our strategic
planning and operational delivery.
Your role will support the Resident Engagement Manager in delivering the resident
engagement strategy objectives along with planning and delivering maximum
opportunities for resident and youth engagement and building community capacity.
For an information pack please log on to our website www.kctmo.org.uk and click on
jobs or contact 020 7605 6333 (24 hour answer phone).
No Agencies Please
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