Choose the word which best complete each sentence:

1. Lets choose adjoining rooms; it would be more

convenient.
a) joined b) adjoining c) remote d) contiguous

2. We dont like the area, it lacks amenities .

a) charity b) mildness c) gallantry d) amenities

3. We are waiting for the bellboy to help us with the luggage.

a) attendant b) steward c) bellboy d) manager

4. They have to choose another hotel, this one is already booked .

a) taken b) booked c) occupied d) reserved

5. Dont worry about the bill, well take it when we check-out.

a) out b) off c) over d) up

6. You can use the front desk phone free of charge.

a) desk b) room c) door d) page

7. I need housekeeping to come in, the room isnt clean.

a) housework b) housing c) housekeeping d) householder

8. Dont forget about the parking pass or you will be charged for parking illegally .
a) parking meter b) parkway c) parking lot d) parking pass

9. Our hotel has higher rates for the rooms in the

summer season.
a) costs b) figures c) rates d) scales

10. Im sorry, we have no vacancy left.

a) vacancy b) vacate c) vacant d) vacation

, we can use it
11. Its a good thing that the hotel has a vending machine

if we are hungry and the restaurant is

closed.
a) vending b) sewing c) slot d) voting
 call tomorrow morning
12. Lets hope we will hear the wake-up

or we will miss the train.

a) roll b) house c) wake-up d) photo

13. Our guests can use the weight room on the first floor for exercise.
a) chat b) weight c) drawing d) double

14. I want to change the room because I dont like the view.
a) picture b) look c) panorama d) view

15. What do I need to book a room?

a) book b) take c) order d) schedule

16. Your check-in time is after 2.00 p.m.

a) coming b) check-in c) permit d) check-up

17. Please, keep this money in case of damage charge until we leave the hotel .
a) cover b) carrying c) cost d) damage

18. My friends finally found a youth hostel to stay in for a couple

of months.
a) motel b) inn c) hostel d) tavern

19. The hotel has cots available free of charge.

a) berths b) cots c) bunks d) gurneys

20. You have to pay a deposit one month prior check-in.

a) debit b) deposit c) warranty d) instalments

Choose the correct answer:

I want to book a room for this weekend.

Unfortunately, we are booked.
We offer complimentary breakfast.
There are extra pillow cases in the wardrobe.

Do you have free rooms?

The rooms are equipped with refrigerators.
There are a few vacancies left.
We serve continental breakfast.

We want a non-smoking room.

Non-smoking rooms are at the first floor.
When is the check-out time?
We have an indoor pool.

I have a complaint to make about the bathtub.

How many adults?
Enjoy your stay.
You need to fill in this form.

Are there laundry services in this hotel?

You should book ahead.
Theres no charge for cots.
We offer laundry and dry cleaning services.

We want to check in tomorrow morning.

You can check-in after 01 p.m.
How long will you be staying?
The room has an electronic key.

Is there any hotel nearby?

We have single rooms with pullout coaches.
At the top of the hill.
You need the credit card number for the deposit.
Fill in the gaps with words from the list:

Our hotel is a newly built hotel that combines modern facilities with a traditional style. It is
situated in a very nice area surrounded by several attractions for tourists. The hotel has
20 double rooms, 3 luxurious appartments, a restaurant with a capacity of 40 places, 2
entertainment rooms, and a parking lot. The rooms are equiped with complimentary coffe
and water during your entire stay, a telephone with international direct dial facility,
Internet access, satellite TV, clothes press, shower, hairdryer and coffee-making facilities.
All the rooms have en suite bathrooms and linens are changed daily. The hotel provides
also car rental services, an exchange office, spa and fitness center, a children playground, a
laundry and dry cleaning services. Meal can be served in a very pleasant and cosy
ambient.

en suite rental complimentary

playground lot linens
facilities newly dial
laundry ambient press
entire attractions a capacity of

Traduceri:
Vreau s rezerv o camer.
Vrem o camer dubl.
Dorii o camer simpl?
Vreau s rezerv o camer cu un pat/cu pat dublu.
mi pare ru, nu mai avem camere libere.
Ct timp vei sta?
Dorii o camer pentru fumtori sau nefumtori?
V sftuim s facei rezervri/s rezervai camera cu o lun n avans.
Avei i camere mai ieftine?
Pe ce nume este rezervarea?
Nu vreau o camer la primul etaj, vreau un apartament la parter.
Micul dejun este inclus n pre.
Paturile de campanie sunt gratuite i furnizate la cerere.
Camera are televizor, un frigider i aer condiionat.
Hotelul are i o piscin acoperit/n aer liber.
Vom opta pentru camere nvecinate.
Hotelul acesta este deja plin, trebuie s alegem altul.
Putem lua factura la plecare.
Putei lua cheile de la recepie.
Chemai menajera, v rog, baia nu este curat.
Pot vorbi cu directorul hotelului? Vreau s fac o reclamaie.
Avem nevoie de un tichet de parcare altfel vom fi amendai pentru parcare ilegal.
Preurile camerelor din acest hotel sunt prea mari.
Ai avut o edere plcut?
Ne-am simit foarte bine.
Ct cost camera simpl/dubl?
Ce fel de camer dorii?
Unde este liftul?
Unde este toaleta?
De ce am nevoie ca s rezerv o camer?
Hotelul are restaurant/bar?
Exist legtur de Internet n camer?
Am o rezervare pentru o camer dubl.
Am fcut rezervarea n urm cu o lun.
La ce or se servete masa de diminea/prnz/sear?
Ce posibiliti de recreere are hotelul?/Cum putem petrece timpul liber?
Hotelul are locuri de parcare?

Crowne Plaza Bucharest, the meeting venue, has a perfect location

between the city centre (five minutes) and
international airport (15 minutes) in a green and fresh area. The hotel is
conveniently situated to take full advantage
of the Herstru Park and Village Museum, situated next to the hotel. The
shopping, cultural and financial
districts are easily accessible offering the visitor to Bucharest much to see
and enjoy.
Crowne Plaza Bucharest provides a total of 164 rooms in three floors.
All rooms are decorated in contemporary style and equipped with ensuite
controlled air-conditioning, complimentary tea-and coffee-making
facilities, complimentary mineral water during the entire stay, three
telephones with international direct dial facility, high speed Internet
access, one work desk with stationery, trousers press, luggage rack,
mini bar, satellite TV featuring 24-hour in-house movies, radio, bathrobe,
bathtub, shower, hairdryer and electronic room keys. You can choose the
Brasserie Restaurant with opulent buffets offering
different salads, starters, main dishes and dessert, and la carte home-
made specialities; you will find excellent
flavors, the best service and most relaxing atmosphere. Unwind and enjoy
your favorite cocktail in the Lobby
Bar after a hard working day.
Facilities & Services of Crowne Plaza Bucharest
For your added convenience the hotel provides also exchange office,
safe, car rental desk, guarded parking, 24 hrs room-service, medical
service, business center, access to Internet, children playground, shop,
boutique, beauty parlor, baby sitting, 3 elevators, laundry & dry cleaning
services. The Health Club offers pool, well equipped fitness centre, Jacuzzi
and sauna at your disposal 16 hours a day (free of charge). Massage is
available. Health Club offers you the perfect opportunity to loosen up,
relax and work out. Professional trainers will be pleased to assist you.
Tennis
is also available with professional coaching if required.

Hotel Vocabulary
Word
part of speech Meaning Example sentence

adjoining rooms two hotel rooms with a door in the If you want we can book your
noun centre parents in an adjoining room.

amenities local facilities such as stores and We are located downtown, so we

noun restaurants are close to all of the amenities.

attractions things for tourists to see and do The zoo is our city's most popular
noun attraction for kids.

baggage bags and suitcases packed with If you need help with your
noun personal belongings baggage we have a cart you can
use.

Bed and Breakfast a home that offers a place to stay I can book you into a beautiful Bed
noun and a place to eat and Breakfast on the lake.

bellboy a staff member who helps guests The bellboy will take your bags to
noun with their luggage your room for you.

book arrange to stay in a hotel I can book your family in for the
verb weekend of the seventh.

booked full, no vacancies I'm afraid the hotel is booked

adj tonight.
brochures small booklets that provide Feel free to take some brochures to
noun information on the local sites and your room to look at.
attractions

check-in go to the front desk to receive keys You can check-in anytime after
verb four o'clock.

check-out return the keys and pay for the bill Please return your parking pass
noun when you check-out.

complimentary free of charge All of our rooms have

breakfast complimentary soap, shampoo,
noun and coffee.

cot, rollaway bed a single bed on wheels that folds If you need an extra bed, we have
noun up cots available.

damage charge money a guest owes for repairs to We will have to add a damage
noun hotel property (when caused by charge for the hole you put in the
violent or careless acts) wall.

deposit amount paid ahead of time to You will not receive your deposit
noun secure a reservation back if you cancel.

double bed a bed large enough for two people They are a family of four, so give
noun them a room with two double
beds.

floor a level of the building The swimming pool is on the main

noun floor.

front desk, the place where guests go to check Towels are available at the front
reception in and out and to get information desk.
noun

guest a person that is staying at the hotel Our washrooms are for guests
noun only.

hostel a very inexpensive place for In the hostel you probably won't
noun backbackers and travelers on a get your own room.
budget

hotel manager person in charge at the hotel I'll let you make your complaint to
noun the hotel manager.

housekeeping, maid staff members that clean the Put a sign on the door if you want
noun rooms and linen housekeeping to come in and
change the sheets on the bed.

ice machine a machine that automatically There is an ice machine by the

noun makes ice that guests can use to elevator on all of the even
keep drinks cold numbered floors.

indoor pool place for guests to swim inside the The heated indoor pool is open
noun hotel until 10 pm.

inn another word for "hotel" There's an inn on the other side of
noun town that has a vacancy.

Jacuzzi, hot tub, a small hot pool for relaxation Our honeymoon room has a
whirl pool personal hot tub.
noun

king-size bed extra large bed A room with a king size bed costs
noun an extra ten dollars a night.

kitchenette a small fridge and cooking area Your room has a kitchenette so
noun you can prepare your own
breakfasts and lunches.

late charge a fee for staying past the check-out You will be charged a ten dollar
noun time late charge for checking out after
11 am.

linen sheets, blankets, pillow cases We will come in and change the
noun linens while you are out of your
room.

lobby large open area at the front of the You can stand in the lobby and
noun hotel wait for your bus.

luggage cart a device on wheels that guests can Please return the luggage cart to
noun push their luggage on the lobby when you are finshed
with it.

maximum capacity the most amount of people The maximum capacity in the hot
noun allowed tub is ten people.

motels accommodations that are slightly Our motel is very clean and is
noun cheaper than hotels close to the beach.

noisy loud The guests next to you have

adj complained that you are being too
noisy.

parking pass a piece of paper that guests Display this parking pass in your
noun display in the car window while in window to show that you are a
the hotel parking lot hotel guest.

pay-per-view extra charge for movies and If you order a pay-per-view

movie special television features movie, the charge will appear on
noun your bill.

pillow case the covering that goes over a Room 201 doesn't need their sheets
noun pillow changed, but they requested one
new pillow case.

queen size bed bed with plenty of space for two They have a queen size bed so the
noun people (bigger than a double) small child can eaily fit in the
middle.

rate cost of renting a room for a certain Our rates change depending on
noun time period the season.

reservation a request to save a specific room They say they made a reservation
noun for a future date but it doesn't show on the
computer.

room service delivery of food or other services If you would like a bottle of wine,
noun requested by guests just call room service.

sauna a hot room for relaxation, filled We don't recommend bringing

noun with steam young children into the sauna.

single bed a bed for one person The economy priced room
noun includes one single bed.

sofa bed, pull-out a bed built into a sofa or couch The room contains a sofa bed so
couch the room actually sleeps five.
noun

towels used to cover and dry the body You can get your swimming pool
noun after swimming or bathing towels at the front desk.

vacancy available rooms We only have one vacancy left,

noun and it is for a single room.
vacant
adj

valet staff that parks the guests' vehicles If you leave your car keys with us,
noun the valet will park your car
underground.

vending machine a machine that distributes snacks The vending machine on the fifth
noun and beverages when you insert floor has chocolate bars and chips.
coins

view a window that offers a nice image The room is more expensive
noun for guests because it has a spectacular view
of the beach.

wake up call a morning phone call from the What time would you like your
noun front desk, acts as an alarm clock wake up call?

weight room, a room that guests can use for Our weight room has a stair
workout room, gym exercise and fitness climber and a stationary bicycle.
noun
 1. Lets choose adjoining rooms; it would be more convenient.
2. We dont like the area, it lacks amenities.
3. We are waiting for the bellboy to help us with the luggage.
4. They have to choose another hotel, this one is already booked.
5. Dont worry about the bill, well take it when we check-out.
6. You can use the front desk phone free of charge.
7. I need housekeeping to come in, the room isnt clean.
8. Dont forget about the parking pass or you will be charged for parking illegally.
9. Our hotel has higher rates for the rooms in the summer season.
10. Im sorry, we have no vacancy left.
11. Its a good thing that the hotel has a vending machine, we can use it if we are hungry
and the restaurant is closed.
12. Lets hope we will hear the wake-up call tomorrow morning or we will miss the train.
13. Our guests can use the weight room on the first floor for exercise.
14. I want to change the room because I dont like the view.
15. What do I need to book a room?
16. Your check-in time is after 2.00 p.m.
17. Please, keep this money in case of damage charge until we leave the hotel.
18. My friends finally found a youth hostel to stay in for a couple of months.
19. The hotel has cots available free of charge.
20. You have to pay a deposit one month prior check-in.

Taking a Reservation

Front Desk Receptionist

Enterprise Hotels, Lise speaking. How can I help you?
What date are you looking for?
How long will you be staying?
How many adults will be in the room?
I'm afraid we are booked that weekend.
There are only a few vacancies left.
We advise that you book in advance during peak season.
Will two double beds be enough?
Do you want a smoking or non-smoking room?
The dining room is open from 4 pm until 10 pm.
We have an indoor swimming pool and sauna.
We serve a continental breakfast.
Cable television is included, but the movie channel is extra.
Take Exit 8 off the highway and you'll see us a few kilometers up on the left hand
side.
 The rate I can give you is 99.54 with tax.
We require a credit card number for a deposit.

Guest
I'd like to make a reservation for next week.
Is it necessary to book ahead?
Do you charge extra for two beds?
How much is it for a cot?
Do you offer free breakfast?
Is there a restaurant in the hotel?
Do the rooms have refrigerators?
Do you do group bookings?
Is there an outdoor pool?
Do you have any cheaper rooms?
When is it considered off- season?

Sample Conversation
Receptionist: Thanks for calling Quality Inn. Morine speaking.
Caller: Hello. I'm interested in booking a room for the September long weekend.
Receptionist: I'm afraid we're totally booked for that weekend. There's a convention in
town and we're the closest hotel to the convention centre.
Caller: Oh, I didn't realize. Well what about the weekend after that?
Receptionist: So... Friday the seventeenth?
Caller: Yes. Friday and Saturday.
Receptionist: It looks like we have a few vacancies left. We recommend that you make a
reservation, though. It's still considered peak season then.
Caller: Okay. Do you have any rooms with two double beds? We're a family of four.
Receptionist: Yes, all of our rooms have two double beds. The rate for that weekend is $129
dollars a night.
Caller: That's reasonable. And do you have cots? One of my daughters might be
bringing a friend.
Receptionist: We do, but we also charge an extra ten dollars per person for any family with
over four people. The cot is free.
Caller: Okay, but I'm not positive if she is coming. Can we pay when we arrive?
Receptionist: Yes, but we do require a fifty dollar credit card deposit to hold the room. You
can cancel up to five days in advance and we will refund your deposit.
Caller: Great, I'll call you right back. I have to find my husband's credit card.
Receptionist: Okay. Oh, and just to let you know...our outdoor pool will be closed, but our
indoor pool is open.
Check your understanding

1 Why did the caller phone this hotel?

2 Why can't the caller stay at the hotel on the September long
weekend?

3 Why does the caller have to hang up and call back?

Checking Guests In and Out

Check In

Front Desk Receptionist

What name is the reservation under?
How long will you be staying?
Are you planning on checking out tomorrow?
I'm afraid you can't check in until after 4:00 pm.
What type of vehicle are you driving?
Do you know the license plate number of your vehicle?
Complimentary breakfast is served in the lobby between 8 and 10 am.
I'll give you two room keys.
The dining room is on the main floor at the end of the hall.
The weight room and sauna are on the top floor.
Just call the front desk if you need any extra towels or pillows.

Guest
We have a reservation under Jill McMann.
Do you have any vacancies?
Is the hotel booked, or can we get a room for tonight?
How do we get to our room from here?
Is it okay to park out front?
What time is the pool open until?
What time is breakfast served at?
Is it too early to check in?
Can we get a wake-up call?
When is check out time?

Check Out

Front Desk Receptionist

Are you ready to check out?
What room were you in?
How was your stay?
Was everything satisfactory?
Will you be putting this on your card?
And how will you be paying for this?
 Would you like to speak to the hotel manager on duty?
I'll just need your room keys, please.
Enjoy the rest of your holiday.
Have a safe trip home.

Guest
We're checking out of room 401.
Sorry we're a bit late checking-out.
I'm afraid we overslept/slept in.
We really enjoyed our stay.
We have a few complaints.
We'll be back next time we're in town.

Sample Conversation

Double-click the left button (>) to start. Click the middle button to stop. Click the right
button to pause. Click it again to continue.

Receptionist: Hi there. Are you checking out now?

Guest: Yes, sorry. I know we're a few minutes late.
Receptionist: That's no problem. It's always really busy at check out time anyway.
Guest: Oh, really. The last hotel we stayed in charged us for a late check out.
Receptionist: The hotel isn't booked this week, so it's not a problem. How was everything?
Guest: The room was great. The beds were really comfortable, and we weren't
expecting our own fridge.
Receptionist: I'm glad you liked it.
Guest: The kids were disappointed that the pool wasn't open this morning, though.
Receptionist: I apologize for that. We can't get a cleaner in any earlier than 10 am.
Guest: Well we had a nice swim last night anyhow.
Receptionist: Will you be putting this on your credit card?
Guest: No. I'll pay cash.
Receptionist: OK. So the total comes to $123.67, including tax.
Guest: I thought it was $115 even. That's what they said yesterday when we checked
in.
Receptionist: Yes, but there is an extra room charge on your bill.
Guest: Oh, I forgot. My husband ordered a plate of nachos. Sorry.
Receptionist: No problem. So...from $140, here's your change. Now, I'll just need to ask you
for your room keys.