5115 Terrace Drive., Nottingham, MD 21236443-465-3418sjmccarty23@yahoo.

com

Sarah J. McCarty

O B J E C TI VE

Ultimate goal is to be in a leadership role working in a field where my current skill set meets with a growing
and fast paced corporation that builds with the help of their employees hard work and dedication.
Proficient in the following databases and applications:

Smart GUI Teller Advantage Branch Suite

True Checks Excel Power Point Word

Internet/Intranet Fax/Copiers/Printers Max Agent Data Navigator

E X P E R I E NC E

2012-present John Hopkins Federal Credit Union Baltimore, MD

FLO ATER MEMBER SERVI CE REPRESENT ATI VE

Responsible for performing multiple banking transactions with member care at the forefront of business
and outstanding accuracy
Keeping members educated on JHFCU products and services in a salesmanship methodology
Maintain proper accountability to safety procedures and emergency responses per JHFCU policy
Monitor member calls while addressing member concerns
Verify member identity in order to provide account information via telephone
Keeping call volume and call times at minimum when possible
Research payroll deductions and ACH concerns while remaining attentive to member calls
Order ATM/ Debit cards
Password and account unlock and reset
Alleviate or appropriate all member calls and concerns
E D U C ATI O N

2011-present Community College Baltimore Baltimore, MD

Major-Accounting County

Completed passed
courses:
Intro to College 101 English 101 & 102 Speech 101
Medical Office Math 081, 082 & 073 Psychology 101 &103
Fundamentals 146 Statistical Math 153 Flight Attendant 151
Keyboarding 102 Sociology 101 Medical Terminology 115

2003-2007 Chesapeake Magnet Senior High Baltimore, MD

School
DI PLOM A
General studies Child Development
R E F E R E NC E S

References are available on request.