1.

Customer’s Satisfaction

Levels of Satisfaction Value Percentage responded

Satisfied 135 54%

Dissatisfied 55 22%

No Comments 55 22%

Highly Satisfied 5 2%

Customer's Satisfaction
60% 54%
%
50%
R
e 40%
s
p 30%
22% 22%
o 20%
n
d 10%
e 2%
d 0%
Satisfied Dissatified No Comments Highly Satisfied
Levels of satisfaction

Data \Analysis

From the analysis we can conclude that to the existing customer of the dealers, there are satisfied
customers 54%, dissatisfied are 22% from servicing or after sales servicing, 22% is the
percentage of those customers.
Data Interpretation

In the showroom there is range of the customers, huge no. of customers are satisfied from the
service of the company and dealer, there is also no. of customer who are dissatisfied from the
services but rage of satisfied and highly satisfied customer is more.

2. Features
 Features Value Percentage of loyalty

Price 95 38%

Quality 55 22%

Service 87.5 35%

Others 12.5 5%

Features
40% 38%
35%
% 35%
30%
R
e 25% 22%
s
p 20%
o 15%
n
d 10%
e 5%
5%
d
0%
Price Quality Service Other
Features

Data Analysis

The above analysis shows that 38 % of customers are buying the Lakshmi Precision Screws Ltd
product for its price, 22 % buy them due to their quality. 35% think And 5% people buy them
due to other reasons like style, look etc.

Data Interpretation

We can conclude that most of the people think that Lakshmi Precision Screws Ltd pricing are
economical so they are loyal to his brand. While other people give emphasis to the after sale
service. Quality and other features are also a trait for the buyers.

3. What is the Performance of the NUT & BOLTS

 Customer Opinion Value Percentage of Responded

Excellent 62.5 25%

Very good 125 50%

Good 50 20%

Poor 12.5 5%

Performace of NUT & BOLTS

60%
% 50% 50%

R 40%
e
s
p 30% 25%
o 20%
n 20%
d
e 10% 5%
d
0%
Excellent Very good Good Poor
Customer's opinion

Data Analysis

The above analysis shows that there is 25% customers are highly satisfied from the performance
of NUT & BOLTS, there is 50% response is very good and 20% is response for good also there
is 5% response of poor performance of NUT & BOLTS.

Data Interpretation

We can conclude that there is huge no of customer’s are satisfied with the performance of the
NUT & BOLTS, data is concerned with those customers who are the existing customers of
Lakshmi Precision Screws Ltdand data is also concerned with new customers.

4. After servicing vehicle delivered at the promised time?

 Customers opinion Value Percentage of Responded

Yes 200 80%

NO 50 20%

Vehicle delivery at the promised time

20%

YES
No

80%

Data Analysis

There is 80% customers response is that they get their vehicle at promisied time and 20%
customers who responded that they never get their vehicle at promisied time.

Data Interpretation

Servicing comes in after sales services,dealer provides this services to customers so there is
necessary for dealer to provide the vehicle at the promised time because it makes the relationship
better with the customers.

5. What rank you will give to Lakshmi Precision Screws Ltd as for the
satisfaction level?
 Rank for the Value Percentage of
satisfaction level Responded

1 82 33%

2 67.5 27%

3 50 20%

4 32.5 13%

5 17.5 7%

Rank for the Satisfaction level

13% 7% 33%

1
2
3
4
5
20%

27%

Data Analysis

The table is shows the rank for the customer satisfaction level 1 is highest and 5 is the
lowest,there is 33% response for the rank 1,27% for the rank 2,20%for the rank 3,13% for the
rank 4,7% for the rank 5.

Data Interpretation

By the analysis this is found that there is huge customers of LPS those are satisfied from the
company.

6. What type of repot shared between Customer and dealer?

 Customer Opinion Value Percentage of Responded

Excellent 62.5 25%

Very good 125 50%

Good 50 20%

Poor 12.5 5%

Relationship between Customers And Dealers

60%
% 50% 50%

R 40%
e
s
p 30% 25%
o 20%
n 20%
d
e 10% 5%
d
0%
Excellent Very good Good Poor
Customer's opinion

Data Analysis

The table shows that there is 25% opinion for the excellent and 50% response for good,

20% for good and also there is 5% opinion for poor relationship with the dealer.

Data Interpretation

There should be good relation between customer and dealer because it helps to increase the sales
of company and also helpful for making the customer relationship management.

7. About Company after Sales Service

 Customer Opinion Value Percentage of Responded

Excellent 62.5 25%

Very Good 125 50%

Good 37.5 15%

Poor 25 10%

After sale Services of Company

20% 5% 25%

Excellent
Very good
Good
Poor

50%

Data Analysis

The table shows that there is 25% customer responded for the excellent services of company and
50% for the very good,15% for the good and there is 10% responded for the poor services of the
company.

Data Interpretation

There is important to know the after sales services of the company it shows the customers
satisfaction and also shows the customer relationship management.