Professional Documents
Culture Documents
INTRODUCTION
The latest TCS recruitment test pattern includes a Verbal Section of 10 minutes duration.
The Verbal Section is essentially a Written Ability Test (WAT) wherein the test taker has to
incorporate specific words and phrases given to draft a meaningful business e-mail.
SMART Tip
Minimum Word Count
The foremost criterion in TCS Verbal section is to meet the minimum word count. Writing
falling short of the minimum word count will automatically NOT be evaluated regardless of
the quality of the content.
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TCS VERBAL ABILITY PREP
Inclusion of
all key
words
Use of
Effect on language
reader and
accuracy
Factors
Evaluated
Range of
Register structures
and format and
vocabulary
Organisation
of ideas
Use the person's title (Mr. Mrs. Ms. or Dr.) with their last name, followed by a comma or a
colon. Optionally, you can precede the salutation with "Dear... or "Hello...". If you don't
know the name of the person you're writing to, use "Dear Sir/Madam" followed by a comma
or colon.
Dear Sir,
Dear Professor Smith,
Hello Ms. Sheela,
If the e-mail addresses a diverse group, try something generic, yet polite:
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TCS VERBAL ABILITY PREP
SMART Tip
First Name vs. Last Name
In the west, the standard way of addressing people in the formal context is to use title and
last name. For example,
Dear Dr. Smith
X Dear Dr. Rhonda Smith
However, in the Indian context, since many people use initials and not always have a family
name, it is acceptable to use title and first name or full name.
Dear Mr. Haridas
Dear Mr. Haridas Kumar Pal
Unless you are on a first-name basis or on very friendly terms with the recipient, it is safer
to use titles. Use Mr. for adult males and Ms. for adult females (Ms. is applicable for married
and unmarried females and therefore better for professional use.), unless the person has an
academic (Dr. or Prof.) or military title (Col., Lt., Major, etc.).
If you are writing to someone for the first time (for instance, a prospective customer or
vendor) or someone who may not be very familiar with you (like your top boss or old
contact), it makes sense to briefly introduce yourself.
My name is Anita Ravi. I obtained your e-mail address from the advertisement published
in The Hindu last week. I am interested in getting a quotation from you for
When you write to your immediate boss or supervisor, team members, usual clients or
vendors with whom you regularly correspond, it is not be necessary to introduce yourself.
So you can straight get to WHY you are writing.
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TCS VERBAL ABILITY PREP
Thank you,
Best wishes,
See you tomorrow,
Regards,
For a very formal message, such as a job application or request to your top boss, use the
kind of closing that you might see in a business letter:
Sincerely,
Respectfully yours,
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TCS VERBAL ABILITY PREP
If you are writing an internal mail to people who know you well, just your name in full is
sufficient.
However, if you dont know the reader well, you might also consider including your title
and the organization you belong to; for example:
SMART Tip
If your writing task requires you to write as someone else possibly specifying a name be
sure to sign off in that name and not your real name!
Similarly, check the question to see if your job title is mentioned in which case be sure to
sign off with your question name and job title.
1. Put your main point in the opening sentence. Most readers won't stick around for a
surprise ending.
2. Don't use ALL CAPITALS (no shouting!), or all lower-case letters either.
3. Remember to say "please" and "thank you."
4. Avoid the use of contractions in formal mails. Common contractions include Im, were,
youre, wont, wasnt.
5. Use exclamation points sparingly: The maximum number of exclamation points in a
business e-mail? Only one. Otherwise, you risk looking unprofessional.
6. Avoid using shortcuts to real words, emoticons, jargon, or slang: messaging language
or using shortcuts such as "4 u" (instead of "for you"), "Gr8" (for great) in business-
related e-mail is not acceptable. Also, you shouldn't put a smiley face or emoticon on
your business correspondence. Use for your information, as soon as possible instead
of FYI, ASAP etc. Avoid contractions instead of cant, full form of it (cannot) can
be used.
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TCS VERBAL ABILITY PREP
Jot down brief notes about what information you need to convey, what
questions you have, etc., then organize your thoughts in a logical
sequence.
Organise your
Lists and mapping may help.
thoughts
When you are communicating via e-mail, your words are not supported
by gestures, voice inflections, or other cues, so it may be easier for
someone to misread your tone.
Reflect on the Caution: When in doubt, err on the side of formality.
tone of your
message
Briefly state your purpose for writing the e-mail in the very beginning of
your message.
Use paragraphs to separate thoughts.
Strive for clarity
and brevity Finally, state the desired outcome at the end of your message.
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TCS VERBAL ABILITY PREP
Exercise on Proofreading
3. Informal expressions in two places in the mail are not appropriate. Find the expressions.
Can you make them more appropriate?
SMART Tip
State the desired outcome at the end of your message.
If youre requesting a response, let the reader know what type of response you require
(for example, an e-mail reply, possible times for a meeting, a recommendation letter,
etc.) If youre requesting something that has a due date, be sure to highlight that due
date in a prominent position in your e-mail. Ending your e-mail with the next step can
be really useful, especially in work settings (for example, you might write I will follow
this e-mail up with a phone call to you in the next day or so or Lets plan to further
discuss this at the meeting on Wednesday).
If you want a reply from the person you are writing to, then the best and most
universally acceptable sentences to use are either, "I look forward to hearing from you
soon", or "I hope to hear back from you within the next few days".
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TCS VERBAL ABILITY PREP
PRACTICE QUESTIONS
Directions: For each question, draft an e-mail with a minimum of 50 words using the outline
given. If the outline is not strictly followed (including the specific words used) or correct
English (including spelling and grammar) is not used, the grade in this section will be poor.
You may however add other sentences if you like. The e-mail must contain a minimum of
fifty words, or it will not be graded at all.
Duration: 10 minutes
1. You are a Team Leader and you have to write an e-mail to one of your team members
appreciating his work.
Outline
Thank you efforts - hard worker - week end work - timeliness - client appreciating -
successful work - extra work hours - good skill - keep it up
2. Ben is a Team Member. Margaret is the Team Leader. As the Team Leader, you have to
write an e-mail to Ben appreciating his success.
Outline
Thank Efforts Academic resource project Hard work late evenings - weekend off
deadlines Client - appreciation keep it up
3. You are a Team member. Write an e-mail to Ben, your Team Leader requesting him to
conduct a training session for your team members.
Outline
Training 18 associates three days tenth twelfth august personality development
Norway client telephone etiquette email format send us email clarification
4. Write an e-mail to Ms.Susan, your Team Leader apologizing for the project delay due to
your illness.
Outline
Accounts payable project 3weeks ill expert cholera project delay need -
clarification
6. Use the given outline to write an e-mail to your client, Margaret, explaining that the
Accounts receivable project is late. Sign the e-mail as Sandra.
Outline
Accounts Receivable project delayed project leader ill hepatitis three weeks
expect delay project one week me know if need clarifications
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TCS VERBAL ABILITY PREP
A. GRAMMAR GUARDS
(i) Phrases and clauses in commas between the subject and the verb
To make the test question more complicated, the subject and verb could be
separated with large amounts of text in between making it difficult to recognize if
they are agreeing or not.
The students, having gained admission into the countrys top technical institution,
is jubilant.
The students, having gained admission into the countrys top technical institution,
are jubilant.
Here, the countrys top technical institution can be mistaken as the subject while
the real subject is students. Hence verb should also be plural i.e. are.
(ii) Sentences where the subject is separated from the verb by words such as along
with, as well as, besides, or not.
Ignore these expressions when determining whether to use a singular or plural verb.
E.g.: The headmistress, along with the teachers, is expected shortly.
The main subject is headmistress which is singular.
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TCS VERBAL ABILITY PREP
(v) Sentences with words that indicate portions percent, fraction, part, majority,
some, all, none, remainder, and so forth
Look at the noun in your of phrase (object of the preposition) to determine whether
to use a singular or plural verb. If the object of the preposition is singular, use a
singular verb. If the object of preposition is plural, use a plural verb.
Fifty percent of the pie has disappeared.
Fifty percent of the pies have disappeared.
One-third of the city is unemployed.
One-third of the people are unemployed.
(vi) Use of pronouns like each, everyone, everybody, anyone, anybody, someone,
and somebody
These pronouns are singular and require singular verbs. Do not be misled by what
follows of.
E.g.: Each of the candidates is to report at 8 a.m.
(ix) Some subjects seem plural but in certain kinds of sentences are really singular.
E.g.: Thousand rupees is sufficient.
Two litres is a lot to drink.
Five hours is all I have to complete the report.
2. Verb tenses must agree and they must reflect the correct sequence of events. For this
(i) Check the tense of all verbs
(ii) Check that the sequence of events is clear.
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TCS VERBAL ABILITY PREP
3. Ensure parallelism i.e. items in pairs or series must agree. Check for list of items or
series of events, expressions like both A and B, either A or B, prefers A to B, etc.
Andy likes cooking, reading and housework.
Andy likes cooking, reading and doing housework.
4. Make sure the modifier is as close as possible to the word or clause it modifies.
Misplaced or dangling modifiers can alter the intended meaning drastically.
I learnt for weeks to play the piano without success.
I learnt for weeks without success to play the piano.
In the above example, the first sentence seems to convey that I wanted to learn to
play the piano unsuccessfully, when what I intended to convey is that I was not
successful in learning to play the piano!
Also, be cautious of sentences beginning or ending with descriptive phrases,
that/which clauses (esp. At the end of the sentence).
5. Check each pronoun. Pronouns should refer to specific nouns or pronouns. Find out
if the pronoun in the sentence is referring to the subject or object. Pronouns should
also agree in person or number.
Subject Object
1st person I Me
2nd person You You
3rd person He/She/They/Who Him/Her/Them/Whom
How could she blame you and he for the accident?
How could she blame you and him for the accident?
In this example you and he are objects. Hence, pronoun should be him.
The benefits of democracy are much greater than that of other forms of government.
The benefits of democracy are much greater than those of other forms of government.
Benefits is plural while that is singular. Therefore, it should be those not that.
Indians generally perceive Pakistan as its enemy although most Indians have never
met a single Pakistani.
Indians generally perceive Pakistan as their enemy although most Indians have
never met a single Pakistani.
Often it and they, its and their are misused. Similarly, be clear as to where to
use who, that and which.
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TCS VERBAL ABILITY PREP
7. Check for correct prepositions, phrasal verbs and idioms. In quite some cases, there
is no underlying rule for the right usage. It has to be acquired over time through
sufficient exposure to the language.
Most people put in with Rajas tantrums solely because his father is a big-wig.
Most people put up with Rajas tantrums solely because his father is a big-wig.
The meaning of a phrasal verb sometimes changes dramatically with different
prepositions, as illustrated above. Put in means install (E.g.: They put in a
centralised air-conditioning system.) while put up means tolerate.
9. Make certain that adjectives and adverbs are used correctly. Adjectives describe
nouns while adverbs describe verbs and adjectives.
Last night, Qasim spoke good.
Last night, Qasim spoke well.
Spoke is a verb, good is an adjective. Only an adverb can describe a verb. So it
should be well.
Speaking of adjectives, ensure that the degrees of comparison are correct. While
comparing two things, use comparative degree. Only for more than two things, use
superlative degree.
E.g.: Aruna is faster than her friend.
Between the two friends, Aruna is faster.
Aruna is the fastest among all her friends.
10. Other popular errors to watch out for are the use of:
(i) between vs. among
Between is a preposition used with two persons or things.
Among is the preposition used with three or more persons or things.
E.g.: Between maths and history, I prefer maths.
Among all the subjects, I prefer maths.
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TCS VERBAL ABILITY PREP
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Each sentence below has an error in it. Work with your faculty to spot the error and
understand the rule behind it.
4. At the same time I assured him that no evidence, either paper documents or electronic
devices, was not taken away from the firm.
5. Where is it at?
6. Between you, me, and the supervisor, I think Lily is going to make a mess of her
report.
9. I imply from what Stan said in the meeting that there is going to be no annual bonus
this year.
11. The Draft Report was prepared solely for the use of the Company; however it was not
clearly stated what was the purpose of the Report.
14. We requested the Management for some trainings on interpersonal skills and
etiquette.
15. Our team has been working on the Artificial Intelligence project since the last three
years.
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TCS VERBAL ABILITY PREP
Watch out for spelling mistakes as they can eat away your scores despite good content!
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TCS VERBAL ABILITY PREP
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TCS VERBAL ABILITY PREP
backslash C:\Users\Files\jse.doc
double quotation
marks "You are late," she said.
underscore arun_kumar@gmail.com
I went to Bangkok (my favourite city)
round brackets and stayed there for two weeks.
One happy customer wrote: "This is
the best programme...that I have ever
ellipsis mark seen."
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