LO 2 Lesson 2

Introduction
Lesson 2 Create and Edit Document
Description:
This lesson covers one of the performances required in creating a document in Mi-
crosoft Word 2010 application.
In this lesson, you will learn how to
open blank document;

open a Microsoft 2010 template;
enter text and save a document; and
rename, copy, paste, and delete a document.
For you to satisfactory complete this lesson, you are expected to
get a score of at least fifteen (15) points in activity Opening Blank Docu-
ment and Microsoft Word Template;
get a score of at least fifteen (15) points in activity Entering Text;
get a score of at least fifteen (15) points in activity Entering Text and Sav-
ing document;
create and save a document;
completed at least twenty five (25) points in activity Opening, Renaming
and Deleting an Existing Document;
completed at least twenty five (25) points in activity- Inserting Field;
completed at least thirty (30 ) points in activity- Moving, Copying and Past-
ing Text; and
pass the assessment of this lesson.
Work with Microsoft Word 2010 LO2: Create and Edit a Document| 1
Activity Sheet
Activity Sheet 2.1
Opening a Blank Document
This lesson will show you how to open and exit a blank document.
Before you learn more about the lesson let us first explore what you already
know by performing the activity.
A. Open a Blank Document

1. Click on Start button.
2. Click All Programs.
3. Click Microsoft Office, and then click on Microsoft Word 2010. Microsoft Word
2010 opens.
4. Click on File Tab.
5. Select New. The New tab displays (see Figure 2.1 below).
6. Under Available Templates, select Blank document
7. Click the Create button at the right side of the Microsoft Word 2010 Backstage
View.
8. A new blank document opens in a new window.
9. Exit your opened document
Figure 2.1 New Tab of Backstage View
2 | LO2: Create and Edit a Document Work with Microsoft Word 2010
Activity Sheet
Activity Sheet 2.2
Opening a Microsoft Word 2010 Template
This activity will show you how to open and close Microsoft Word 2010 tem-
plate.
Template1 is a preformatted file type that can be used to quickly create a specific
file. In the Template, everything such as Font, Size, Color, Background pictures are pre-
formatted but users can also edit them.
Before you learn more about the lesson, let us first explore what you al-
ready know by performing the activity.
B. Opening and Closing Microsoft Word template

1. From your previous activity, the Microsoft Word 2010 window which is still open
click the File tab.
2. Click New.
3. Under Available Templates, do one of the following:
To use one of the built-in templates, click Sample Templates, click the
template that you want, and then click Create.
To reuse a template that youve recently used, click Recent Templates,
click the template that you want, and then click Create.
To use your own template that you previously created, click My Tem-
plates, click the template that you want, and then click OK.
To find a template on Office.com, under Office.com Templates, click
the template category that you want, click the template that you want,
and click Download to download the template from Office.com to your
computer.
4. Close your opened document.
1 http://encyclopedia.thefreedictionary.com/document+template
Assessment Rubric
Assessment Rubric
Opening Blank Document and Microsoft Word Template
Directions: After you have finished your work, determine whether you have completed
the criteria listed in the left column. Fill in the shaded column below and
then turn the rubric to your teacher along with your activity.
Name: Year & Section:

Skill Score Scoring Rubric
Open a blank document Perform the skill easily
4 and quickly without error
or any assistance.
Exit an open document Perform the skill with
3 ease, and at moderate
speed without asking for
any assistance
Open a Microsoft Word Perform the skill slowly,
Template 2 with minimal error and
little assistance.
Close opened document Perform the skill with dif-
1 ficulty, several errors and
major assistance
TOTAL SCORE
Teachers Signature
Information Sheet
Information Sheet 2.1
Entering Text
You begin creating a document by simply typing text. When you enter text into a
document, you dont have to press Enter at the end of each line. Words word wrap auto-
matically wraps text from one line to the next each time the insertion point reaches the
right margin. Word wrap breaks lines of text so that they stay within margin boundaries;
you dont have to enter hard returns. You press Enter only when you want to begin a new
paragraph or insert a blank line. Word uses left and right page margins of 1.25 inches
and top and bottom margins of 1 inch by default; however, you can reset the page mar-
gins. Youll learn more about resetting margins in Lesson 8, Page Layout.
As you type text, the insertion point moves, indicating the location for the next
character. If you make a mistake, press Backspace to delete characters to the left of the
insertion point or press Delete to delete characters to the right of the insertion point.
Inserting Symbols and Special Characters
When creating documents, you may need to use a symbol or special character that
does not appear on the keyboard. These symbols and special characters can be accessed
through the Symbol dialog box.
Inserting Symbols
Inserting Special Characters
Inserting Symbols
Use the Symbol dialog box to locate symbols, characters from other languages, ar-
rows, and other characters. Symbols inserted into documents can then be formatted as
regular text.
Place the insertion point where the symbol will be

inserted.
1. From the Insert tab, in the Symbols group, click

SYMBOL
2. Select one of the symbol options Word provides

OR Select More Symbols... The Symbol dialog
box appears.
Figure 2.2 Common symbols
can be selected from this gallery.
Information Sheet
Figure 2.3 To insert a symbol that isn't in

the Symbol gallery or one from a different
font, use the Symbol dialog box.
3. Select the Symbols tab.

4. Select the desired symbol
NOTE:
If you do not see the desired symbol, from the Font pull-down list, select another font.
5. Click INSERT. The symbol appears in your document.

6. Repeat steps 4-5 until you insert all symbols you want and Click CLOSE.
Inserting Special Characters
Special characters, like symbols, do not appear on the keyboard; however, some
have more functionality than symbols. For example, the nonbreaking hyphen appears like
any other hyphen, but the words it separates will always remain on the same line (i.e.,
they will not be broken apart).
1. Place the insertion point where the special character will be inserted
2. From the Insert command tab, in the Symbols group, click SYMBOL select More
Symbols... The Symbol dialog box appears.
Figure 2.4 To insert Special Characters

that do not appear on the keyboard use
the Symbol dialog box.
Information Sheet
3. Select the Special Characters tab
4. From the Character scroll box, select the desired character
5. Click INSERT
The special character appears in your document.
6. Repeat steps 4-5 until you insert all the characters you want and Click CLOSE
TIPS:
When inserting a character, Word uses the font at the text insertion mark. To
use a different font (Webdings, for example, contains unusual characters not
found in other fonts), choose it from the Font drop-down menu in the Symbol
dialog box.
Activity Sheet
Activity 2.3
Entering Text
Instruction: Answer the following questions.
I. MULTIPLE CHOICE. Choose only the letter of the correct answer.
1. It is a feature of Microsoft Word 2010 application that breaks lines of text so that
they stay within margin boundaries.
a. Indention c. Word wrap
b. Margins d. Multilevel list
2. A keyboard key that is used to create a new paragraph.
a. Backspace c. Delete
b. Caps Lock d. Enter
3. It deletes characters to the left of the insertion point.
4. It deletes characters from the right of the insertion point.
5. It is used to locate symbols, characters from other languages, arrows, and other
characters.
a. Clip Art c. SmartArt
b. Picture d. Symbol
II. ENUMERATION
1. What are the steps in inserting symbols?
_________________________________________
_________________________________________
_________________________________________
_________________________________________
_________________________________________
_________________________________________
2. What are the steps in inserting special characters?

_________________________________________
_________________________________________
_________________________________________
_________________________________________
_________________________________________
Answer Key
Answer Key
Entering Text
I. MULTIPLE CHOICE.
1. c
2. d
3. c
4. a
5. d
II. ENUMERATION
1. What are the steps in inserting symbols?
a. From the Insert tab, in the Symbols group, click SYMBOL
b. Select one of the symbol options Word provides OR Select More Symbols...
The Symbol dialog box appears.
c. Select the Symbols tab.
d. Select the desired symbol.
e. Click INSERT. The symbol appears in your document.
f. Click CLOSE.
2. What are the steps in inserting special characters?

a. Place the insertion point where the special character will be inserted
b. From the Insert command tab, in the Symbols group, click SYMBOL select
More Symbols... The Symbol dialog box appears.
c. Select the Special Characters tab
d. From the Character scroll box, select the desired character
e. Click INSERT
f. Click CLOSE
Information Sheet
Information Sheet 2.2
Saving a File
While typing up the text on Microsoft Word 2010 and also on other formats, you
should make sure you save the document regularly.
Remember to save your work on a regular basis. It's not a pleasant experience to
have worked on a document for some time only for your computer to break down. When
you finally get your computer to work again, if you haven't saved regularly you'll find all
that hard work lost forever, with no way to get it back!
Save or Save As
Microsoft Word (like many programs) has two different save options. These options
are Save and Save As. The Save As option works as you would expect with your selecting
the filename to save the current document in and then having the program save the doc-
ument in that file.
The Save option (on the other hand) may not be functioning as you expect because
the default action is not to save a completely new copy of the file over the top of the exist-
ing file. Word actually keeps track of the changes that you make to the file and when the
save option is selected the default action is to save information about the changes on the
end of the existing file rather than saving the entire file again. This makes for faster saves
but means that each time you save a file, the file will be made bigger.
This is how you can save your Microsoft Word 2010 document which is shown in
the MS Word screen shot below.
In Word 2010, click the File tab at the top of Word and click Save.
Figure 2.5 File tab
The Save As dialog box appears, as shown in Figure 2.6.
Information Sheet
Libraries New Folder button Save in Folder
File name
File type
Figure 2.6 Saving a file for future reference
There are three main areas to the Save dialogue box: Where do you want to save
your document? What do you want to call it? What type of document do you want to save
it as?
We'll take the three areas in turn, starting with "Where do you want to save your
document?"
The "Where" is set right at the top. The default location is in the Documents folder
on your computer. You can see where this is by clicking the arrow in the top left:
Figure 2.7 List of locations of the computer
Information Sheet
The drop-down menu is a list of locations on your computer. The image shows that
we are in the Documents folder. By default files are saved in Documents folder.
Inside the Libraries folder is another one called Documents. We're saving it to this
folder. The larger area of the Save As dialogue box shows you the folders that are already
in the Documents folder:
Figure 2.8 Documents Library
File Names
We now need to come up with a name for this particular document that we're sav-
ing. If you have a look at the bottom of the Save As dialogue box you'll see two areas: one
called File Name, and the other called Save as Type (see Figure2.6). The File Name area is
where you type a name for your document. The Save as Type means which type of docu-
ment is will be. Microsoft Word documents from 2007 onwards end with the letters docx.
Previously, the letters were just doc. If you sent someone a Word document with the end-
ing docx, somebody with version 2003 of the software would not be able to open your file
simply because previous Office versions don't know how to handle the newer format. The
reverse is not true, though: they could send you a file that ended with the letters doc and
you would be able to open it up in Word 2007 or Word 2010.
Microsoft Word allows you to save documents in a wide range of different formats.
Click anywhere inside of the Save as Type area to see a list of the different formats:
Figure 2.9 Different filename extensions

that can be used in Microsoft Word 2010
Information Sheet
The image shows that we have Word 97 - 2003 Document in the Save as Type area.
The three letter extension shows .doc. The first one on the list, however, is Word Docu-
ment .docx, which is the one we want. Make sure this one is selected in your Save As dia-
logue box.
If you clicked the Save button now, your file will be called "Doc1". That's not a very
descriptive name for a document, change it to something else. To give document a differ-
ent name, simply click inside the File Name text box. Delete everything in the text box.
Type in a new name, something like Library Letter.
Your Save As dialog box should now look like the one below. When it does, click the
Save button:
Figure 2.10 A New Folder environment in Save As dialog box
Activity Sheet
Activity Sheet 2.4
Entering Text and Saving Document
Instruction: Based on what you have learned from the previous lessons, accom-
plish the instruction below. After you have mastered this activity, inform your
teacher so that you can proceed to your next activity.
1. Open a blank document.

2. Type the following text:
Sales Team Monthly Report

AdWorks received the Triangle Business of the Year award for its role
in developing local awareness advertisements for the Local Disaster
Releif Fund and the Fight the Drought awarenes campaign. President
Pete Moss accepted the award on Behalf of the creative team at Ad-
Works.
January 2010 has been a proftable month and the company has shown
growth in many arenas. Ad sales are up by 23% and capital ex-
pinditures have decreased since 4th quarter in the Sales Department.
The sales team hired a new design specialist, the role of VP of sales
was filled, a new sales cheif position was created, and the sales team
accrued 24 new clients, including one national chain.
Additionally, online adsales doubled sinced July of last year. Statistics
indicate that sales in most markets increases with the use of online ads
and our clients are reading those statistics and responding to them.
3. Save it as AdWorks Performance.doc in your own folder from the desktop.
Activity Sheet
Assessment Rubric
Entering Text and Saving Document
Directions: After you have finished your work, determine whether you have completed the
criteria listed in the left column. Fill in the shaded column below and then
turn the rubric to your teacher along with your activity.

Open a blank document Perform the skill easily
or any assistance.
Enter text in the document Perform the skill with
any assistance
Save document in different Perform the skill slowly,
format 2 with minimal error and
little assistance.
Close opened document Perform the skill with dif-
major assistance
TOTAL SCORE
Teachers Signature
Activity Sheet
Activity Sheet 2.5
Opening, Renaming and Deleting an Existing Document
After youve worked on and saved a Word document, you can reopen it later to re-
view its contents or make changes. Youll need to navigate to the folder containing the
document and then open the document itself.
Word keeps track of the last documents that you opened. Word displays the names
of these files at the Recent button of the File tab so that you can open them with only a
couple of mouse clicks. To open a file that is not listed at the Recent button of the File
tab, you use the Open dialog box.
In this activity, you open an existing file.
1. Open a new document.

2. Choose File tab, click Open. An Open dialog box similar the one seen in Figure 2.11
appears.
Figure 2.11 Open a previously saved file
TIP:
Optionally, press CTRL + O to display the Open dialog box.
3. Locate your saved file from Activity Entering Text and Saving Document.
4. Choose Organize and select Copy ( See Figure 2.12) and paste the copied file on the
same folder by just choosing again the Organize button and select Paste. A new
copied file is created.
Activity Sheet
5. Rename the copied file by clicking Organize and select Rename. The original file
name becomes highlighted.
6. Type the new file name (Activity_1_<your name>), and press Enter when you fin-
ished typing.
7. Again locate your saved file from Activity Entering Text and Saving Document.
8. Choose Organize and select Delete. A dialog box appears like you see in Figure 3.3.
9. Choose Yes to delete the file.
10. Click the Cancel button or press the Escape key to close the dialog box.
Figure 2.12 Copy a new file
Figure 2.13 Delete unwanted files
Activity Sheet
Assessment Rubric
Opening, Renaming and Deleting an Existing Document
criteria listed in the left column. Fill in the shaded column below and then re-

Open a new blank docu- Perform the skill easily
ment 4 and quickly without error
or any assistance.
Locate a save file Perform the skill with
any assistance
Copy a file Perform the skill slowly,
2 with minimal error and
little assistance.
Paste a file Perform the skill with dif-
major assistance
Rename a file
Delete a file
Close open dialog box
TOTAL SCORE
Teachers Signature
Activity Sheet
Activity Sheet 2.6
Insert Field
You can use a field code to enter field in a document, and it will continue to update
as you add more to the document.
Here's an activity of how to make fields work.
1. Open Activity_1_<your name> document.

2. Enter a Word count on this document., make sure the cursor is under the title of
the document.
3. Then click the Insert tab on the Ribbon.
4. Then in the Text group click on Quick Parts then Field.
5. Now in the Field dialog box browse through the available fields you can add to your
document. There are quite a few including Table of Contents, Bibliography, Time &
Dateetc. Starting with a simple word count, will get you started with the basics
and allow you to explore more field codes in the future.
6. For this activity insert a word count so under Field Names scroll down and select
NumWords
Activity Rubric
7. Now you can choose the field properties and numeric format. Select the first option
(0).
8. You must have a word count of 151. Keep in mind you can put this anywhere in your
document that you want. Here we put it under the title for instance because our Edi-
tor wants to know how many words are included. Then you can take it out easily with
a highlight and delete.
9. Save your work.
Activity Sheet
Assessment Rubric
Inserting Field

Open an existing document Perform the skill easily
or any assistance.
Insert the mouse cursor in Perform the skill with
proper position 3 ease, and at moderate
any assistance
Click the Insert Tab Perform the skill slowly,
2 with minimal error and
little assistance.
Open the Field dialog box Perform the skill with dif-
major assistance
Select NumWords
Select the proper number

format
Save the document.
TOTAL SCORE
Teachers Signature
Information Sheet
Information Sheet 2.1.4
Selecting, Moving and Copying Text
Before moving, copying, deleting or formatting of existing text, the text must be se-
lected. When the text is selected or highlighted, it appears on your screen as light type
with sky-blue background the reverse of unselected text.
Word allows you to select sequential or non-sequential text for editing. The follow-
ing list shows different selection techniques.
Selecting Text Using a Mouse
To select a single word, double-click the word.

To select an entire paragraph, triple-click anywhere in the paragraph.
To select a single line of text, click one on the left margin with the mouse arrow
pointing to the line you want to select,
or
move your cursor at the start of the line, hold down Shift key and press the Home
key
To select a text / an area by dragging, click the left mouse button at the start of the
text you want to select (keep your left mouse button held down), drag your mouse
pointer in any direction you like to be highlighted.
To select a block of text, click at the start of the block of text you want to highlight,
hold down Shift key and click at the end of the block of text you want to select.
To select different text areas, select the first area you want to select, hold down
Control key and use other techniques to highlight other text areas.
Selecting Text Using a Keyboard
To select one letter at a time, move the cursor before or after a letter, hold down
Shift key and press Left or Right arrows.
To select one word at a time, move the cursor before or after a word, hold down
Shift and Control keys and press Left or Right arrows.
To select an entire document, hold down Control key and press the letter A.
To select a paragraph, move your cursor at the start or end of the paragraph you
want to highlight, then hold down Shift and Control keys and press the Up or
Down arrows.
Moving Text
A. Using Cut and Paste Option
When you want to remove text from one place

to another location, you cut and paste the text. With
cut and paste, Word deletes the selected text, holds
it, and then places it into a new location.
Optionally, press CTRL + X or right click and Figure 2.14 Clipboard group
Information Sheet
choose Cut to cut the selected text to the Clipboard.
B. Using Drag and Drop Option
Another method to move text from one location to another is to use the drag and
drop editing function. The drag and drop feature works best for moving a relatively small
amount of text a short distance. The following steps show you how to use drag and drop.
1. Select first the text you want to

move.
New position for text
2. Position the mouse pointer on
top of the highlighted text. The
mouse arrow should point to
the left.
3. Hold down the mouse button
and drag the mouse pointer to
the desired location. As you
drag, a small box appears at
the bottom of the mouse arrow
and a gray line indicates the
text position (see Figure 3.2).
Figure 2.1.16 Select and drag text to a new location
Copying Text
The Copy (CTRL + C) and Paste features of Word leave the selected text at its exist-
ing location and duplicate it into a new location. Working similarly to the Cut and Paste
functions, Copy and Paste use the Windows Clipboard to temporarily store the text.
Figure 2.1.17 Duplicate text without retyping
Information Sheet
Understanding Paste Options
By default, pasting text includes any formatting contained in the original text along
with the text ( CTRL + P). For example if the text is underlined, the pasted text is under-
lined also.
If the pasted text has different format than the text near where you pasted, youll
see the Paste Options button, which provides the option to paste text with or without for-
matting.
List of Paste Options
Keep Source Formatting: Leaves the

pasted text formatted the same as the
original text.
Merge Formatting: Modifies the pasted

text so its format is matched to the clos-
est existing file.
Keep Text Only: Modifies the pasted

Figure 2.1.18 Select paste options
text with the default document font.
REMEMBER:
If you make unnecessary changes to your document, use Undo or Redo

function form Quick Access Toolbar. You can use Undo to restore text that you
deleted, to delete text you just typed, or to reverse a recently taken action.
Be aware that once you save or close your document, you cannot use to un-
save it.
Activity Sheet
Activity Sheet 2.7
Moving, Copying and Pasting Text
Instruction: Based on what you have learned from the previous lessons, accom-
plish the instruction below. After you have mastered this activity, inform your
teacher so that you can proceed to your next activity.
1. Open your saved document from the previous activity.

2. Cut the first paragraph.
3. Click the mouse cursor after the word them of the fourth paragraph.
4. Hit the Enter key once.
5. Paste the cut paragraph.
6. Copy the second paragraph.
7. Paste it as Text Only.
8. Save your activity as Activity_Move.pdf.
Assessment Sheet
Assessment Rubric 2.4
Moving, Copying and Pasting Text

turn the rubric to your teacher along with your activity sheet.

Open an saved document Perform the skill easily
or any assistance.
Cut the first paragraph Perform the skill with
any assistance
Insert the mouse cursor on its Perform the skill slowly,
position 2 with minimal error and
little assistance.
Create a new paragraph Perform the skill with dif-
major assistance
Cut a selected paragraph
Paste the cut selected para-

graph
Copy selected paragraph
Paste the copied paragraph as

Text Only
Save the document.
TOTAL SCORE
Teachers Signature
Assessment Sheet
Assessment Test
Create and Edit Document

Assessment Criteria:
In order to satisfactorily pass this assessment, you are required to
open an existing document;

insert text and field;
cut, copy and paste text;
save document in other format; and
print the WordPad document.
Instruction:
1. You have 45 minutes to complete this test.
2. Open a document named Philippine Construction.
3. In your opened document, insert your name, section and date on the space provid-
ed for.
4. Insert trademark character after the word Philippine Constructions.
5. Cut all the tables and delete the captions for each table.
6. Edit your document by deleting the word Table 1-2.
7. Delete the paragraph under the title Growth Years.
8. Place the insertion point after Last printed on at the beginning of the document.
9. Insert Field and select PrintDate.
10. Select the date.
11. Under Date formats, select the sixth format in the list. Click OK.
12. Save your file as Philippine Construction.pdf.
13. Print the document.
Assessment Sheet
Checklist for Assessment

Open the document Philip- Perform the skill easily
pine Construction 4 and quickly without error
or any assistance.
Insert the name, section, and Perform the skill with
date 3 ease, and at moderate
any assistance
Insert trademark character Perform the skill slowly,
after the word Philippine Con- 2 with minimal error and
structions little assistance.
Cut all the tables Perform the skill with dif-
major assistance
Delete the captions for each

table
Delete the paragraph under

the title Growth Years
Place the insertion point after

Last printed on at the begin-
ning of the document
Insert Field and select Print-

Date
Save your file as Philippine

Construction.pdf
Print the document
TOTAL SCORE
Teachers Signature

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Introduction

Lesson 2 Create and Edit Document

In this lesson, you will learn how to

open blank document;

For you to satisfactory complete this lesson, you are expected to

A. Open a Blank Document

Figure 2.1 New Tab of Backstage View

Opening a Microsoft Word 2010 Template

B. Opening and Closing Microsoft Word template

4. Close your opened document.

Opening Blank Document and Microsoft Word Template

Name: Year & Section:

Inserting Symbols and Special Characters

Place the insertion point where the symbol will be

1. From the Insert tab, in the Symbols group, click

2. Select one of the symbol options Word provides

Figure 2.3 To insert a symbol that isn't in

3. Select the Symbols tab.

5. Click INSERT. The symbol appears in your document.

Inserting Special Characters

Figure 2.4 To insert Special Characters

I. MULTIPLE CHOICE. Choose only the letter of the correct answer.

2. What are the steps in inserting special characters?

2. What are the steps in inserting special characters?

Figure 2.5 File tab

The Save As dialog box appears, as shown in Figure 2.6.

Figure 2.6 Saving a file for future reference

Figure 2.7 List of locations of the computer

Figure 2.8 Documents Library

Figure 2.9 Different filename extensions

Figure 2.10 A New Folder environment in Save As dialog box

Entering Text and Saving Document

1. Open a blank document.

Sales Team Monthly Report

3. Save it as AdWorks Performance.doc in your own folder from the desktop.

Entering Text and Saving Document

Name: Year & Section:

In this activity, you open an existing file.

1. Open a new document.

Figure 2.11 Open a previously saved file

Optionally, press CTRL + O to display the Open dialog box.

Figure 2.12 Copy a new file

Figure 2.13 Delete unwanted files

Name: Year & Section:

Close open dialog box

Here's an activity of how to make fields work.

1. Open Activity_1_<your name> document.

Name: Year & Section:

Select the proper number

Save the document.

Selecting Text Using a Mouse

To select a single word, double-click the word.

Selecting Text Using a Keyboard

A. Using Cut and Paste Option

When you want to remove text from one place

B. Using Drag and Drop Option

1. Select first the text you want to

Figure 2.1.16 Select and drag text to a new location

Figure 2.1.17 Duplicate text without retyping

List of Paste Options

Keep Source Formatting: Leaves the

Merge Formatting: Modifies the pasted

Keep Text Only: Modifies the pasted

If you make unnecessary changes to your document, use Undo or Redo