SRI TAKADA INDUSTRIES (MALAYSIA) SDN. BHD.

CLIENT : ESTEROL SDN. BHD. / KERRY GROUP

PROJECT : SHIFTING OF COOLING AIR UNIT AT ROOF TOP & SPS INTERNAL PART MAINTENANCE RELATED

Summary of Customer Complaints : QC Related

Method Corrective Action
No. Date (Verbal/ Email/ Topic Description Remarks
Letter/ SMS) (taken)
Mr. Ong highlighted most workers not attaching safety Imform to worker
1. 07-Feb-14 Verbal Safety Harness
harness when working on the roof. during TBM
Mr. Siong highlight that fumes from engine welder Reorientate the
2. 11-Feb-14 Verbal Machine Fumes
directly blowing to workers exiting building. exhaust.
Mr. New unsatisfied with routing of staircase. He
None. Accept as
3. 19-Feb-14 Verbal Staircase routing expected routing along the blower fan, not direct from
done.
the roof door.
Mr. New reject staircase because staircase inclined Add additional
Verbal /
4. 20-Feb-14 Staircase Levelling backwards and sloping to the right. Also, staircase support to staircase
SMS
feels unstable. base.
None. Final repair
Mr. Prem rejected staircase step 4-14 due to uneven /
5. 21-Feb-14 Email Staircase Levelling by GFC completed
not level.
on 21/3/14
Mr. Prem complained that piping progress behind Reassign workers
6. 21-Feb-14 Verbal Piping progress
schedule, require to complete by 28th for production. to piping scope.
None. Final repair
7. 25-Feb-14 Email Staircase unstable Mr. Prem rejected staircase due to lack of stability. by GFC completed
on 21/3/14
Mr. Prem complined that housekeeping lacking at end Imform to worker
8. 25-Feb-14 Verbal Housekeeping
of work day. during TBM
Uneven staircase, support for piping not centered,
Verbal & Repair, rework &
9. 03-Mar-14 Multiple (Punch List) support shoe guide lacking, additional handrail
Email replace
required, painting touch-up required
10. 04-Mar-14 Verbal Roof Leaking Roof leaking at 6 locations of modifications. Repair by sealant
11. 14-Mar-14 Verbal Painting Painting quality of handrails at roof platform. Rework
Mr. New complained that work should have been
12. 17-Mar-14 Email Communication planned with drawings instead of only verbal Noted.
explanations.
13. 17-Mar-14 Verbal Roof Leaking Roof leaking at 5 locations of modifications. Repair by sealant
14. 24-Mar-14 Verbal Roof Leaking Roof leaking at 3 locations of modifications. Repair by sealant
15. 31-Mar-14 Verbal Roof Leaking Roof leaking at 3 locations of modifications. Repair by sealant

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