level of customers on the food and services offered by the OLPC-SM Canteen as the only canteen inside the campus. The result of the study will help the School canteen to determine their customers, satisfaction level to their services and make assess ways on how to improve their operation. This also helps the regular customers in having easy access place to eat which is in the school canteen and also the safety of the food offered. This will also help the researchers to have knowledge and help exercise their skills in executing difficult task and to gain about managing a canteen business. And for the future researchers to have further knowledge and provide them the necessary pieces of information that will serve as a bases in conducting a parallel study.
Scope and Limitations
The study entitled, The Satisfaction Level of Customers on the Food and Services offered by the OLPC- SM Canteen, will focused on the satisfaction level of regular customers like student, faculty and staff of OLPC-SM that regularly experience the services in the school canteen. This also focused in the services rendered by the school canteen like the food offered, facilities, spacing, cleanliness and overall impact of the school canteen, from School year 2017-2018 We delimit our study on the relationship of employees and the management. Definition of Terms:
The following terms are operationally defined:
Cafeteria. It is the other term for a school canteen.
Facilities. Are pieces of equipment or services that
are used and available in the school canteen.
Personnel. It refers to the provider of the services in
the school canteen of Our Lady of the Pillar College- San Manuel.
Pricing. It usually depends on the food cost of the
product, and on the customers perceived value of the product.
Regular Customers. The student, teacher and staff who
buy daily in the school canteen of Our Lady of the Pillar College-San Manuel.
School Canteen. A place inside the school campus where
students, parents, faculty and staff buy and eat their food.
Spacing. A particular kind of space in the canteen that
is available for putting something. Statement of the Problem This study aimed to assess the Satisfaction level of customer on the food and services offered by the OLPC-SM canteen as the only canteen inside the school campus. Specifically, this study aimed to answer the following questions: What is the satisfaction level of the customers in terms of: a. Personnel & Services b. Pricing c. Cleaning d. Spacing
Which part of the Canteen needs further development:
Facilities Services Food
What other product do you like to be offered in the