11914300-So Tay Toa Nha

S TAY TA NH
MC LC
I. Gii thiu s lc Trung tm Hnh chnh Thnh ph Nng.................................................... 3
II. n v qun l to nh ..................................................................................................................... 4
1. Thng tin lin h............................................................................................................................ 4
2. Li ha ca chng ti .................................................................................................................. 4
3. S t chc ................................................................................................................................ 5
4. M t cng vic ............................................................................................................................. 5
III. Cc tin nghi To nh ..................................................................................................................... 7
1. H tr ngi cn s tr gip c bit ........................................................................................ 7
2. Hng dn v phn lung giao thng ........................................................................................ 8
3. Th ra vo To nh........................................................................................................................ 9
4. H thng CCTV .............................................................................................................................. 9
5. H thng xe thng minh .......................................................................................................... 9
6. H thng thang my .................................................................................................................... 10
7. H thng thang b....................................................................................................................... 11
8. H thng thng tin k thut (in, nc, iu ho, thng tin lin lc).................................. 11
9. H thng Phng chy cha chy (PCCC) ................................................................................. 11
IV. Cc dch v .................................................................................................................................... 13
1. n tip khch ti To nh......................................................................................................... 13
2. An ninh ......................................................................................................................................... 14
3. Lm sch ...................................................................................................................................... 14
4. K thut ........................................................................................................................................ 15
5. Phng hp & hi ngh. ................................................................................................................ 15
6. Qun l i xe .............................................................................................................................. 15
7. Cn trng ..................................................................................................................................... 15
8. Rc thi ........................................................................................................................................ 15
9. Cn tin .......................................................................................................................................... 16
V. Nhng thng tin cn bit ti To nh ........................................................................................... 16
1. Thi gian lm vic ....................................................................................................................... 16
2. Thng tin hu ch i vi nhn vin lm vic thng tr ti To nh .................................. 16
3. Ra & vo To nh ........................................................................................................................ 17
4. Yu cu v tiu chun i vi cc nh thu: ........................................................................... 17
5. Yu cu v tiu chun v s dng phng lm vic ................................................................. 18
6. Rc thi......................................................................................................................................... 18
7. Phin toi ..................................................................................................................................... 18
8. Vt nui ........................................................................................................................................ 18
9. Hng ho nguy him ................................................................................................................... 18
10. Ti trng ..................................................................................................................................... 19
11. Bin hiu hay qung co .......................................................................................................... 19
12. Thit b ngoi vi ......................................................................................................................... 19
13. Cc Hot ng Chnh tr v Tn gio ...................................................................................... 19
14. Cc hot ng bt hp php ................................................................................................... 19
15. Khu vc cng cng................................................................................................................... 19
VI. ng ph tnh hung khn cp ..................................................................................................... 20
1. Tnh hung ho hon .................................................................................................................. 20
2. Tnh hung thin tai .................................................................................................................... 21
3. Cc tnh hng khn cp khc.................................................................................................. 23
VII. Hng dn s cp cu ............................................................................................................... 23
VIII. Cc s in thoi cn bit: ........................................................................................................ 24

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www.pmcweb.vn | www.trungtamhanhchinhdanang.com.vn
Integrity Challenges Respect No Compromise on Quality Life Balance

S TAY TA NH

LI NI U
N V QUN L TO NH C GIAO NHIM V VN HNH V QUN L TRUNG TM HNH
CHNH THNH PH NNG. Vi nhng tin nghi, ch trng ng n ca Lnh o Thnh ph,
cng tc chnh quyn v cc th tc hnh chnh gi y khng cn l vn i vi mi n v, t chc
v mi ngi dn Nng khi c nhu cu lin h cng vic. Chnh sch tp trung tt c S, Ban ngnh
v mt a im duy nht l bc t ph trong cng tc qun l hnh chnh cng, to mi trng lm
vic chuyn nghip, hiu qu v c bit chnh l vic to ra s thun tin, nhanh chng, gn lin vi
nhu cu ca tt c ngi dn, cc n v t chc trn a bn Thnh ph. y l mnh chng cho s i
mi, tnh tin phong trn con ng hi nhp v tm vc ca Thnh ph ng sng nht Vit Nam.
TRUNG TM HNH CHNH THNH PH NNG L MT CNG TRNH HIN I V MANG TNH
THM M CAO. Ly tng kin trc to hnh ngn hi ng dn ng vi phn to hnh chic
thuyn kt hp vi mi hnh cnh bum ang vn ra khi. Ta nh trung tm hnh chnh Nng
ang gi k lc ta nh cao nht Nng. Cng trnh c xy dng ti khu t rng hn 23,318 m2
theo phong cch hin i vi khi lm vic chnh cao 166,8m gm 34 tng ni, 2 tng hm, khi 4
tng, khi thp hnh tr trn nh dn y v nh. Tng din tch sn ton b ta nh l 65,234 m2.
Chnh v vy, vic a to nh i vo khai thc hiu qu, phc v cho tt c Cng chc, Chuyn vin
S, Ban ngnh v lnh o chnh quyn thnh ph v ngi dn Nng l vn c n v qun l
to nh quan tm, t ln hng u.
N V QUN L TO NH VI KINH NGHIM QUN L BT NG SN, NHNG CAM KT CHT

LNG V CC TIU CHUN PHC V XNG TM QUC T, s v lun ng hnh vi s pht
trin, phc v cho mc tiu, vai tr to ln v tm vc ca Trung tm Hnh chnh thnh ph. n v qun
l khng ch a to nh vo vn hnh hiu qu, cng c v qun l hnh nh to nh, m cn phn u
ht mnh nhm a Trung tm Hnh chnh Thnh ph tr thnh im n ca mi c nhn, t chc v
tt c nhng con ngi ngy m lm vic v cng hin ti y. Tn ch trong cng tc phc v ca
n v qun l to nh Trung tm Hnh chnh Thnh ph Nng chnh l phc v ht mnh
cho quyn cng dn, tn trng ti a quyn con ngi, lun gi vng cc cam kt v cht lng
vt tri, tnh chnh trc trong tng hnh ng, m bo mt mi trng giao tip thn thin v
an ton.
n v qun l to nh - Cng ty c phn qun l to nh VNPT (PMC).
Trang 2

S TAY TA NH

I. Gii thiu s lc Trung tm Hnh chnh Thnh ph Nng.
Nm ti ng t Trn Ph L T Trng, hng

ra sng Hn th mng, Trung tm hnh chnh
Nng c coi l cng trnh im nhn cho
ton thnh ph. C tng vn ln n 95 triu
USD, s dng cng ngh thi cng tin tin, thit
k hin i, ch vn hnh thng minh, y
cng chnh l cng trnh tiu biu nh du khi
u mi ca mt thnh ph dch v cng.
Cng trnh c xy dng trn khu t rng

2
23,318 m theo phong cch hin i vi khi lm
vic chnh cao 166,8 m gm 34 tng ni v 2
tng hm, khi 4 tng, khi thp hnh tr trn
nh dn y v nh. Tng din tch sn ton
2
b to nh l 65,234 m .
Ngay sau khi a vo s dng, to nh hin i

ny s tr thnh tr s lm vic ca cc ban,
ngnh, n v hnh chnh s nghip ca
Nng.
V tr lm vic cc n v S, Ngnh
V tr Cc n v S, Ngnh
Tng B2 Bi xe my
Tng B1 Bi -t
B phn tip nhn v tr kt qu cc S, Ngnh; Vn phng y ban nhn dn;
Tng 1
n v qun l ta nh (PMC)
Tng 2 Cc hi trng v phng hp
Tng 3 Lnh o y ban nhn dn; Vn phng y ban nhn dn
Tng 4 Khu vc s dng chung
Tng 6 S K hoch u t
Tng 7 S K hoch u t; S Ti chnh
Tng 8 S Ti chnh
Tng 9 Thanh tra thnh ph
Tng 10 S Ni v
Tng 11 S T php
Tng 12 S Xy dng
Tng 13 S Xy dng; s Giao thng Vn ti
Tng 14 S Giao thng Vn ti
Tng 15 S ti nguyn v mi trng
Tng 16 S Vn ha, Th thao v Du lch
Tng 17 S Vn ha, Th thao v Du lch
Tng 18 Trung tm Xc tin u t Nng
Tng 19 S Cng Thng
Tng 20 S Lao ng, Thng binh v X hi
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S TAY TA NH

Tng 21 S Gio dc - o to
Tng 22 S Khoa hc - Cng ngh
Tng 23 S Y t
Tng 24 S Thng tin - Truyn thng
Tng 25 S Ngoi v
Tng 26 S Lao ng, Thng binh v X hi; S Ni v; CLB Cn b tr
Tng 27 S Nng nghip v pht trin nng thn
Tng 28 Vin nghin cu v pht trin kinh t x hi
Tng 29 Trung tm Pht trin ngun nhn lc cht lng cao
Tng 30 Ban qun l Khu cng nghip v khu ch xut Nng
Tng 31 Ban qun l khu cng ngh cao
Tng 32 Tng k thut
Tng 33 Mini Bar
Tng 34 Vng cnh
II. n v qun l to nh
1. Thng tin lin h
n V Qun L To Nh Trung Tm Hnh Chnh Thnh Ph Nng
Cng Ty C Phn Qun L V Khai Thc To Nh VNPT - Chi Nhnh Nng
Lin h: 0511 3 83 86 86
Email: bqltthc.pmc@vnpt.vn
2. Li ha ca chng ti
Tt c cc v khch c phc v
Bng c tri tim, tnh cm v s tinh t.
Nhn vin gii quyt nhng li gp ca khch hng
Mt cch thit thc vi trch nhim cao.
Mt s tr gip nhanh chng v
Ch trng n s hi lng ca khch.
Lch thip, thn thin v hiu qu.
Khung cnh th thi, sinh ng.
B p li mt cht nhng g cuc sng ly mt.
S hi lng ca khch hng
L ng lc ca chng ti.
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S TAY TA NH

3. S t chc
GIM C - 01
PH GIM C - 01
B PHN VN HNH & B PHN HNH CHNH B PHN PHNG HP

BO DNG - 27 B PHN DCH V - 09 - 01 HI NGH - 11 I XE - 01
NHN VIN HNH

TRNG B PHN CNH KIM TH QU TRNG B PHN
K S TRNG 01 01 01 I TRNG 01
-01
TR L KST 01 GIM ST DCH V - 03 NHN VIN - 10
GIM ST K THUT CHM SC KHCH

03 HNG 01
L TN KIM H TR
K THUT VIN 21 DCH V - 04
TH K K THUT 01
1. Nh thu an ninh
2. Nh thu lm sch
3. Nh thu cnh quang
4. Nh thu kim sot cn trng
5. Nh thu thu gom rc thi, b pht
1. Nh thu c in
2. Cng ty in nc
3. Nh thu thang my
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S TAY TA NH

4. M t cng vic
a. Gim c ta nh
NHIM V C BN 1. Qun l hnh nh ca To nh, cht lng dch v ca Ta nh

2. Qun l v iu hnh nhn vin thuc Ban qun l
3. Qun l cht lng dch v ca cc nh thu ca Cng ty
4. Qun l khch thu (nu c).
5. Qun l tun th tiu chun v quy trnh ca ton b nhn vin
thuc Ban qun l
6. Xy dng, duy tr mi quan h vi ch nh
7. Xy dng, duy tr mi quan h vi Khch thu
TRCH NHIM C TH 1. m bo cht lng dch v cao cp theo B tiu chun Cng ty
2. Theo di, kim tra, c thc qu trnh lm vic ca nhn vin cc
b phn
3. Kim sot v m bo cung cp dch v theo tiu chun ca cng
ty ti Khch hng.
4. Duy tr ni quy quy ch ca Cng ty
5. nh k hng tun, thng bo co Cng vic cho Ban gim c
6. Xy dng k hoch lm vic cho cc b phn trong nm
7. Xy dng k hoch ngn sch nm cho Ban qun l Ta nh
b. Trng phng dch v
1. Chu trch nhim v cht lng dch v cung cp cho khch hng,
ch yu l v an ninh v lm sch, kim sot cn trng, rc thi, sn
NHIM V C BN vn cy cnh ti Ta nh
2. Hng dn v o to tt c nhn vin thuc b phn thc hin
cng vic c giao
3. X l cc s v vic pht sinh, cc khiu ni hay yu cu t pha
Ban qun tr, c dn, khch ving thm theo thm quyn.
4. Bo co Gim c ta nh v cht lng dch v v s v vic xy
ra.
5. Thay mt Gim c ta nh gii quyt cc cng vic hng ngy ca
Gim c ta nh nu Gim c ta nh i vng v y quyn
6. Hng dn thot nn khn cp cho Khch hng
1. Kim tra, kim sot cht lng dch v cung cp cho khch hng ti
TRCH NHIM C TH Ta nh ch yu l dch v lm sch, an ninh, kim sot cn trng
2. Gii quyt cc phn nn ca khch hng trong Ta nh.
3. Bo co cc s v vic xy ra trong Ta nh cho Gim c ta nh
4. Trc tip gii quyt cc s c xy ra trong Ta nh khi nhn c
s phn nh ca nhn vin thuc b phn.
5. H tr cc b phn khc khi cn.
6. Kim sot v gii quyt cc s c, cc hng hc trong khu vc Ta
nh v bao co hng hc cho b phn lin quan.
7. Xy dng cc quy trnh kim sot qun l cc nh thu ti Ta nh
theo tiu chun v quy trnh ca cng ty
8. Chu trch nhim gim st cung cp dch v theo hp ng ca cc
nh thu an ninh v v sinh, kim sot cn trng, rc thi
9. Chu trch nhim xy dng, trin khai k hoch lm vic v ngn
sch nm ca b phn.
10. Thnh vin ca i: PCCC c s/x l khng hong, khn
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S TAY TA NH

cp/thnh vin Ban Tit kim nng lng ca Ta nh
c. K s trng
8. T chc v qun l i ng nhn vin k thut bao gm nhng

khng gii hn nhng cng vic nh o to, gim st, nh gi
cng vic thc hin bi tr l k s trng, gim st, nhn vin k
thut.
9. iu hnh mi cng vic lin quan n vn hnh, bo dng h
thng M&E ca ta nh.
10. Thit lp cc qui trnh vn hnh, bo dng hiu qu i vi h
thng M&E ca ta nh.
11. Thit lp v duy tr cc qui trnh, tiu chun lm vic i vi b
NHIM V V TRCH phn k thut.
NHIM 12. Thit lp v duy tr cc tiu chun an ton, sc khe ngh nghip.
13. Thit lp nhng th tc x l nhng tnh hung khn cp nh chy,
n, mt in, mt nc, r r kh gas....
14. Gim st, thit lp v duy tr cc quy nh v an ton, mi trng,
phng chy cha chy. Phi hp vi cc c quan chc nng ca
nh nc trong cc vn trn.
15. xut cc gii php nng cp, ci to h thng M&E nhm ti u
ha qu trnh vn hnh.
16. Phi hp t chc vic din tp PCCC cho ton b nhn vin ta
nh.
17. Xy dng ngn sch vn hnh, bo dng v lp k hoch nm.
18. Thc hin cc cng vic c giao bi gim c ta nh.
III. Cc tin nghi To nh
1. H tr i vi khch hng cn s tr gip c bit
i vi nhng khch hng cn s tr gip c bit vui lng lin h ti quy l tn hoc theo s
in thoi 0511 383 8686 c h tr.
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S TAY TA NH

2. Hng dn v phn lung giao thng

To nh Trung tm hnh chnh Thnh Ph Nng c 7 li ra vo c chi tit n tng i
tng khch hng khc nhau:
Cng s 1: Li vo mt ng Thnh in Hi, li i ny dnh cho khch VIP, cc cp lnh o

n thm v lm vic ti To nh.
Cng s 2: Li vo mt ng Trn Ph, dnh cho cn b, nhn vin lm vic ti To nh
Cng s 3: Li vo To nh mt ng L T Trng v Trn Ph
Cng s 4: Li vo To nh mt ng L T Trng, li i ny dnh ring cho cc c nhn, t

chc n lin h lm vic ti t mt ca.
Cng s 5: Li vo To nh mt ng Thnh in Hi ni L T Trng.
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S TAY TA NH

Cng s 6: Li vo To nh mt ng Thnh in Hi.
Cng s 7: Li vo tng hm B1 v B2, li i ny dnh ring cho cn b, nhn vin lm vic ti

To nh.
3. Th ra vo To nh
- Ton b vic di chuyn trong to nh c thc hin bi h thng th thng minh, vi mc ch

hng dn cho tt c c nhn, n v n lin h hoc lm vic ti Trung tm Hnh chnh
Nng. Lu cn s dng th trong sut thi gian c tr ti to nh, vui lng lin h ngay vi ban
qun l to nh nu cn bt k h tr v gip no.
Nhng thng tin c bn v qun l v s dng th nh sau:
- Nhn vin v cc n v i tc, nh thu thi cng ti To nh eo th trong sut thi gian lm
vic ti Ta nh.
- Trng hp qun th hoc tht lc th cn lin h ngay vi n v Qun l To nh v xut

trnh Chng minh nhn dn ng k mn th tm.
- Trng hp cn b, nhn vin lm vic ti To nh mt th cn lm n xin cp li th c xc

nhn ca th trng n v v chu chi ph lm li th; ng thi lin h vi n v Qun l To
nh c cp th tm s dng trong thi gian ch lm th mi.
- Cn b nhn vin lm vic ti Ta nh vi phm quy nh v qun l, s dng th s c bin bn

thng bo c th s vic.
4. H thng CCTV
To nh Trung tm Hnh chnh Nng c trang b h thng Camera CCTV, c kh nng

quan st tt c mi v tr bn ngoi To nh v cc khu vc cng cng bn trong To nh. y l
h thng gim st thng minh c b tr hp l nhm m bo ti a vic gim st mi hot
ng trong to nh.
Khi c bt k du hin bt thng no, nhn vin an ninh ti phng CCTV s c nhng bin
php can thip kp thi, hn ch thp nht ri ro c th xy ra cho ngi v ti sn bn trong
To nh Trung tm Hnh chnh Thnh ph Nng.
5. H thng xe thng minh
H thng kim sot v hng dn phng tin ra vo thng minh, Bi xe c sc cha 100
ch dnh cho t ti tng hm B1 v 900 ch dnh cho xe my ti tng hm B2.
Bi xe c thit k v phn lung giao thng vi h thng bin ch dn chi tit, c th cng
vi vic b tr khng gian xe thnh tng khu vc theo v tr ca S, Ban ngnh gip vic lu
thng lun thng thong v m bo an ton.
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S TAY TA NH

i ng nhn vin An ninh thng xuyn tun tra v gim st 24/24 m bo an ninh trong khu
vc xe.
Nhng thng tin c bn v phng tin giao thng trong khun vin Ta nh.
- B tr ch t a n lnh o ti tin snh Ta nh.
- xe theo ng khu vc quy nh, t tng hm B1 v xe my tng hm B2.
- Cn b, nhn vin khi iu khin phng tin tham gia giao thng trong tng hm, cn m bo
an ton cho chnh bn thn v lung di chuyn trong tng hm nh sau:
o iu khin phng tin xung v ln hm xe theo ng ln ng v vch k sn.
o xe ng khu vc c b tr.
- Nhm m bo an ninh, cn b nhn vin iu khin hoc xe khng ng khu vc quy nh

s c bin bn thng bo s vic.
- Tt c cc phng tin c nhn ti Ta nh phi ng k bin kim sot nhm em li s thun

tin trong cng tc qun l, m bo an ton ti sn ca mi c nhn.
- Vic sa cha phng tin phi c di di ra khi to nh.
- Nhn vin bo v hng dn di chuyn v cc im xe theo quy nh.
- iu khin phng tin tun theo cc bin bo, tn hiu ghi trong hm xe.
6. H thng thang my
To nh trang b 13 thang my v c b tr mt cch thng minh, m bo vic lu thng cho

tt c cn b nhn vin trong To nh. H thng thang may c chia thnh 4 lung di chuyn:
Thang s Tc Ti trng
S im dng
01 02 03 1.5m/s 1600kg 21 ngi
T hm B2 n Tng 3
04 05 06 2.5m/s 1600kg 21 ngi
T hm B2 n Tng 17
T hm B2 n Tng 1, Tng
07 08 09 10 2.5m/s 1600kg 21 ngi
18 n tng 32
11 12 13 4.0m/s 1600kg 21 ngi T hm B2 n Tng 34
Nhm m bo an ton khi s dng thang my cn tun th cc quy trnh sau:
- n nt c hnh mi tn ln hoc xung gi thang, khng n mt lc 2 nt iu khin ln v

xung, khng bm v gi lin tc hoc g mnh vo cc nt gi thang;
- Trng hp thang qu ti, hnh khch di chuyn ra ngoi m bo an ton khi thang hot ng.
- Trng hp thang b kt trng thi khng ng/m ca t ng, hnh khch bn trong gi
bnh tnh bm nt chung cu h (Interphone), sau gi ra ngoi yu cu nhn vin k thut
cu h x l, khng dng bt c mt vt cng no m ca thang my.
- Sau 18 gi 00 hng ngy s hn ch s thang my hot ng.

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S TAY TA NH

7. H thng thang b
To nh c trang b h thng 02 thang b Thot him chy t Tng mi xung Tng hm B2.
02 thang b thot him c trang b h thng ca chng chy v lp t h thng qut gi m
bo an ton tuyt i trong trng hp xy ra ri ro chy n.
Ti Tng 1 c trang b 01 thang chnh phc v cho vic di chuyn n d hp.
Ti hi trng tng 3 c 04 thang ph thot him, phng khi c s c xy ra.
8. H thng thng tin k thut (in, nc, iu ho, thng tin lin lc)
To nh cung cp ton din h thng thng tin k thut nh h thng in, nc, iu ho v
thng tin lin lc cho ton b to nh, p ng ti a nhu cu s dng, vn hnh v ca cc c
nhn, n v ang lm vic v c tr ti to nh.
Mt s lu v an ton v tit kim nng lng nh sau:
- Kim tra, kho hoc ngt tt c cc thit b, h thng khi khng s dng hoc ri vn phng.
Khng t sa cha, thay th, lp t thm cc thit b trong to nh.
- Khi c s c xy ra cn kp thi thng bo cho Ban Qun l (b phn k thut) c k hoch

khc phc v sa cha.
- Thi gian m tt iu ha i vi ngy lm vic: M : 07h45; Tt: 16h50 (tr trng hp lm

vic ngoi gi).
- S dng nng lng tit kim l bo v mi trng.
9. H thng Phng chy cha chy (PCCC)
Theo tiu chun quc t, to nh trang b h thng PCCC t ng cm ng nhit bao gm cc

u bo chy, u bo nhit, h thng phun nc t ng (sprinkler), hng nc cu ha, trc
ng kh, bnh cu ha xch tay c lp t v b tr trong ton b Ta nh, cc thang thot
him vi ca sn chng chy, v tr thun li nht to s yn tm cho khch hng.
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S TAY TA NH

H thng M t Yu cu
u bo khi u bo khi c lp t nhng ni Knh mong qu khch hng
ph hp c th theo di ton b Ta thc hin tt Ni quy khng ht
nh v c kt ni vi trung tm iu thuc trong Ta nh, khng
khin. thp hng trong cc vn
Cc tc ng c th gy kch hot phng, khng gy bi, khng
u bo khi: xng hi nc (un, nu). s
Bi. gy bo chy gi nh hng
Khi do vt liu chy. n hot ng ca to nh.
Khi do ht thuc l.
Khng kh c m cao.
Sprinkler h thng Sprinkler t ng kch hot khi Qu khch tuyt i khng t
c mt lng nhit nng pht sinh qu mc dy, treo th vt, tranh
mc cho php, nc s x ra t nh hay c bt k tc ng vt
dp tt la, ng thi khi h thng l no vo cc u vi phun
chung bo chy cng c kch hot nuc (sprinkler) trn trn nh
ton b cc khu vc trong Ta nh.
Nt bo chy Cc nt nhn bo chy c t khch hng nhn nt bo chy

hnh lang khu trung tm Ta nh cung khi pht hin ra m chy v
cp mt phng tin bo chy bng tay khng cn kh nng kim sot
nhm bo ng khi pht hin xy ra tnh hung. H thng bo chy
m chy. Tt c cc im nt nhn trung tm kch hot Ta nh
bo chy cng c kt ni vi t bo sang trng thi khn cp cn di
chy trung tm. tn lnh nn.
Ci bo ng & n Ci bo ng v n chp c lp t Khi h thng n v ci c

khp Ta nh, khi c kch hot c bt sng. Xin qu khch vui
th nghe r ti tt c cc khu vc. lng gi bnh tnh v lm theo
s hng dn s tn ca n
v qun l To nh v Cnh st
PCCC.
Cun & vi cu ho Cc cun ng vi nc cu ho c Vic s dng cc cun vi cu

t trong t cha chy vch tng tt ho yu cu cc thao tc thun
c cc tng l lun c t v tr thc v khng p dng vi cc
thun tin nht cho vic cha chy, m chy khng s dng
ngay gn cu thang b v trong hnh phng n dp la bng nc
lang cng cng, ni d thy nht. (chy loi B v C). Lin h vi
b phn chc nng khi khng
cn kh nng thc hin v
kim sot.
Bnh cu ho sch tay c t tt c cc tng v tr thun Khi c chy, chuyn bnh ti
tin nht cho vic cha chy, ngay gn gn a im chy - lc xc vi
cu thang b v trong hnh lang cng ln nu l bnh bt - git cht
cng, ni d thy nht. hm kp ch - hng loa phun
Cc bnh cu ho ca Ta nh TTHC vo gc la - gi bnh
Nng lun trong trng thi sn sng khong cch 1,5 m - bp van.
hot ng. Khi kh yu th tin li gn v
y loa phun qua li dp tt
hon ton m chy.
Trang 12

S TAY TA NH

Gii quyt tnh hung khi gp m chy
n im hp p bo chy gn nht v nhn vo nt
nhn. iu ny s gi tn hiu bo chy ti trung tm bo
chy ti phng iu khin v kim sot trung tm Ta nh.
Ly bnh cha chy ra khi tng, ko cht an ton ra, cha

vi vo pha gc ca ngn la v bp tay cm cho n khi
ngn la b dp tt. Lu lun gi khong cch an ton gia
bn v m chy.
Nu bn dp c la, hy lin lc vi Ban qun l Ta

nh c thm ch dn.
Tel : 0511 3 83 86 86
Nu khng kim sot c ngn la, hay tnh hung tr

nn nguy him, bn nn ri khi Ta nh bng li cu
thang thot him gn nht.
IV. Cc dch v
1. n tip khch ti To nh
- i vi khch cn s tr gip c bit (ngi gi, tr em, ph n c thai, ngi tn tt ):

Hng dn tn tnh v ngh gip , nu c cho php s h tr v thc hin tt c cc quy
trnh n tip nhm to s thun tin v nhanh chng nht cho khch n giao dch.
- i vi khch l: Lnh o ng, Nh nc; B trng, Th trng v chc v tng ng

cc b, ngnh Trung ng; B th, Ph B th Thnh ph, Ch tch, Ph Ch tch UBND cc
thnh ph, thnh ph trc thuc Trung ng v chc v tng ng, cc on khch quc t
do lnh o Thnh ph, Hi ng nhn dn. y ban nhn dn, y ban mt trn T quc, on
i biu Quc hi (sau y gi tt l Lnh o Thnh ph), lnh o cc c quan, n v tip ti
Ta nh c thc hin theo chng trnh hoc lch lm vic.
Trang 13

S TAY TA NH

- Trng hp khch t xut (khng c chng trnh): Nhn vin qun l snh thng bo ngay
vi lnh o vn phng, trng phng hnh chnh cc c quan, n v xung khu vc l tn
n khch.
- i vi khch l: Cn b, cng chc, vin chc ca cc b, ngnh Trung ng v a

phng, cc c quan hnh chnh, n v s nghip, cc doanh nghip, t chc, c nhn n
lin h cng tc xut trnh giy t ty thn hp php ti b phn cp th ra-vo ca Ta nh v
nhn th khch.
- i vi khch l: Lnh o cc huyn, th x, thnh ph, cc doanh nghip nh nc ca thnh

ph, cc n v s nghip trc thuc c cp loi th ring s dng ra-vo Ta nh.
- i vi khch n lm vic vi lnh o thnh ph, lnh o cc c quan, t cp trng phng

tr ln ca cc n v: Sau khi c s ng gp mt lm vic, nhn vin qun l snh tin hnh
th tc ng k th ra vo v hng dn khch ln ng tng lm vic.
- i vi khch n d cc cuc hp, hi tho do lnh o thnh ph, c quan, n v ch tr:

n v c giao chun b ni dung hoc ban t chc c ngi n khu vc l tn n v a
khch vo phng hp, hi tho v phi hp Ban Qun l t chc n tip theo quy nh, ph hp
vi mc ch, yu cu cho tng hi ngh, cuc hp, tip khch.
- i vi khch ca c quan, n v hoc cng chc lm vic trong Ta nh: B phn qun l
snh lin h vi c nhn c trch nhim ca c quan, n v hoc lin quan n khu vc l
tn n v a vo phng tip khch. Trng hp c nhu cu a khch ln phng lm vic th
ng k vi nhn vin qun l snh lm th tc theo quy nh.
- Vic tip cng dn n khiu ni ti t mt ca, cc b phn An ninh phi hp cng vi L tn

hng dn cng dn di chuyn ng khu vc v thc hin cc th tc hnh chnh.
2. An ninh
H thng An ninh trong To nh c b tr hp l, rng khp nhm m bo quy trnh gim st

an ninh v cc hot ng ca to nh, t cc khu vc bn trong, xung quanh To nh, phng
CCTV, khu vc sn vn, cnh quan v khu vc u xe tng hm.
Tt c cc v tr an ninh u c b tr tun tra 24/7 m bo an ninh tuyt i bn trong v bn

ngoi To nh.
3. Lm sch
Cc khu vc dng chung, phng tip khch chung ca Ta nh, snh, hnh lang v khu v sinh,
thang my, thang b, bi u xe v cc khu vc dng chung khc s do n v Qun l To nh
tin hnh lm sch hng ngy, m bo mt mi trng lm vic sch s v thng thong.
Trang 14

S TAY TA NH

Cc n v c b tr lm vic ti To nh t t chc v sinh khu vc ring ca n v mnh;
phi hp vi n v Qun l To nh trong vic kim tra, gim st v sinh khu vc cng cng
ca tng mnh qun l, lm vic.
Cc c nhn, n v, nh thu, cn b nhn vin n thm v lm vic ti To nh cn gi gn

v sinh ti ni lm vic ca mnh v khu vc cng cng.
4. K thut
n v Qun l To nh c trch nhim vn hnh ton b c s vt cht, trang thit b k thut;

lp k hoch bo tr, duy tu, bo dng nh k, sa cha nh nhm m bo an ton, tit kim
v hiu qu.
i vi vic bo tr, duy tu bo dng, sa cha h thng mng my tnh phn mm: Thc hin
theo Quy ch qun l, s dng, bo tr v nng cp h tng cng ngh thng tin vin thng ca
Ta nh.
n v qun l c i ng k thut lnh ngh, p ng ti a nhu cu cng vic phc v vn

hnh to nh v nhu cu s dng ca cc c nhn, n v.
5. Phng hp & hi ngh.

To nh c tng cng 40 phng, phc v cho cc s kin v hi ngh, c sc cha t 40 n
1.100 ch ngi. Cc phng hp u c trang b thit b tin nghi nhm h tr ti a cho nhu
cu s dng.
Tng 1 c 02 phng hp ca U ban Nhn dn.
Tng 2 c 06 phng hp phc v Hi ngh (1.100 ch), phng a chc nng, phng tip khch
v phng hp quy m nh.
Cc tng 13, 18, 22, 26, 29 u c phng hp ln vi 100 ch ngi.
6. Qun l i xe
n v qun l to nh s thc hin cng vic iu hnh cc xe phc v cng trong to nh
Trung tm Hnh chnh Thnh ph.
Khi cc n v c nhu cu s dng phng tin, tin hnh ng k vi n v qun l to nh,
thc hin cc th tc lin quan n vic iu xe v tr xe v v tr quy nh.
7. Cn trng
n v qun l To nh phi hp vi Trung tm y t d phng lp chi tit k hoch kim sot
cn trng nh k, m bo mi trng lm vic ti To nh lun sch s v an ton.
8. Rc thi
Nhm m bo v sinh, rc thi s c phn loi t ngun ti cc tng. Sau 20h00 hng ngy
nhn vin lm sch s tin hnh thu gom rc ti cc khu vc cng cng, khu vc v sinh cc
tng ri em xung khu vc tp kt v a ra khi to nh.
Trang 15

S TAY TA NH

Khng nn cc loi rc thi nng mi ti cc khu vc cng cng hoc cc khu vc lm vic,
trnh nh hng n mi trng v con ngi xung quanh.
V. Nhng thng tin cn bit ti To nh
1. Thi gian lm vic
- Bui sng t: 07h30 n 11h30; Bui chiu t: 13h30 n 17h30

- Ngh th 7, Ch nht v cc ngy l theo quy nh.
2. Thng tin hu ch i vi nhn vin lm vic thng tr ti To nh
- Gi gn trt t chung, khng gy n o s dng t ng khng lch s m bo vn minh ni

cng s.
- Khng c cc hnh vi c th gy h, hng cc trang thit b, kt cu ca Ta nh.
- Khng lm nh hng n khu vc khng thuc quyn s dng ring ca n v mnh.
- Khng s dng hoc tng tr vn ha phm Nh nc cm lu hnh hoc khng c php s

dng; khng mang (hay s dng) cht n, cht kch thch, cht gy nghin, hoc cc hng ha
khng c lu hnh vo Ta nh.
- m bo an ton cn tun th quy nh phng chy, cha chy v to iu kin cho lc

lng phng chy, cha chy thc hin cng tc phng, chng chy n.
- Cc phng tin giao thng ng ni quy nh v theo s hng dn ca bo v Ta nh;

n v Qun l s khng chu trch nhim i vi bt k trng hp mt mt no pht sinh ti
bi xe m khng c th gi xe. Khi di chuyn trong Ta nh khng gy ting n vt mc bnh
thng (r ga, bp ci,); di chuyn vi tc 5 km/h; ng k vi ban Qun l nu li
phng tin qua m. Trng hp cho c nhn khc mn xe gi ti bi xe, khi giao phi s
chng kin ca nhn vin bo v.
- Sp xp my mc thit b, ti liu gn gng bn trong vn phng lm vic; khng vt dng,

hng ha ti khu vc hnh lang, li i hoc ti cc khu vc cng cng ca Ta nh nhm to
np vn minh ni cng s, m bo li thot him lun thng thong v an ton.
- S dng ti sn, my mc thit b ca Ta nh (nh v sinh, n in, thang my, thang b, li

i, my mc thit b,..) ng mc ch, tit kim v ng quy nh. Tuyt i khng vt cc
khng th tiu hy c vo bn v sinh hoc bn ra tay.
- Khi cn thit phi sa cha, thit k li ni tht vn phng, lp t my mc thit b m c lin

quan n kt cu ca Ta nh (tng, sn, trn, ca, ca s, vch ngn,) cn c s ng
ca Vn phng y ban nhn dn thnh ph v thng qua n v Qun l.
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S TAY TA NH

- Khng s dng ru bia, ht thuc l trong Ta nh; khng nh bi hay c bc di bt k
hnh thc no trong Ta nh.
- m bo rng cc ca, h thng n chiu sng v cc thit b in khng s dng c tt

vo cui ngy, trc khi ri khi ta nh nhm tit kim vo m bo an ton.
- Thang my vn chuyn hng ha ch nn c s dng khi vn chuyn hng ha, s dng xe

y ch hng hoc di chuyn cc vt gia cc tng, trnh nh hng n vic s dng
thng thng ca c nhn v n v khc.
3. Ra & vo To nh
- Tt c cn b nhn vin v cc n v i tc, nh thu u phi mang th khi trong To nh.
- Khi vo Ta nh, cn b nhn vin dng xe ng a im quy nh cc thit b v nhn vin

bo v thc hin nhim v an ninh v an ton ca mnh.
- Cc n v lm vic trong Ta nh cung cp thng tin v cng chc ca n v cho n v Qun

l tin hnh cp th ra vo. Trng hp cng chc ngh vic hoc i hc t 01 thng tr ln
cn chuyn li th ra vo cho Ban Qun l.
4. Yu cu v tiu chun i vi cc nh thu:
- Nh thu lm vic trong Ta nh phi c s ng ca n v Qun l. Cn b/cng nhn

ca nh thu lm vic ti Ta nh s dng Th nh thu do n v Qun l cp. Vic i li
trong Ta nh phi theo hng dn ca nhn vin bo v.
- Cc hng mc cng vic c th gy ra s phin toi cho ngi khc hoc gy ting n phi
c thc hin sau gi hnh chnh hoc vo th by, ch nht v ngy ngh theo quy nh.
- Cc hng mc cng vic c kh nng gy chy n phi c thc hin bn ngoi khun vin
Ta nh.
- Nh thu khng ty tin u ni dng in t cc cm khu vc cng cng, ch thc hin

theo hng dn ca b phn k thut Ta nh.
- i vi cc t chc, c nhn cung cp sn phm, hng ha phc v cho hot ng thng

xuyn ca cc c quan (nh my mc, thit b tin hc, vin thng, vn phng phm, nc ng
bnh, ng chai, vt phm lm qu tng, hoa ti) cn lin h vi c quan. Th kho ca n v
lin h vi n v qun l Ta nh lm th tc ng k v cng vi nhn vin bo v ca Ta
nh dn khch ln c quan, n v giao hng; khi ra phi tr th v nhn giy t ty thn.
- n v Qun l ban hnh quy nh chi tit i vi cc nh thu.
Trang 17

S TAY TA NH

5. Yu cu v tiu chun v s dng phng lm vic
- Ton b c s vt cht, trang thit b lin quan n vn hnh Ta nh do Vn phng y ban

nhn dn Thnh ph qun l, chu trch nhim v bo tr, sa cha, ci to phc v nhu cu
cng tc.
- Cc c quan, n v hot ng trong Ta nh c trch nhim qun l, bo tr, sa cha cc thit

b, my mc phc v cng tc hot ng ca n v mnh. Trng hp ci to, sa cha c nh
hng n thit k ta nh cn c ngh bng vn bn v c kin ng ca Vn phng y
ban Nhn dn Thnh ph.
- Cc c quan, n v, cng chc lm vic trong Ta nh tip qun, s dng phng lm vic chu
trch nhim qun l, s dng ng mc ch, khng t thay i, di di, sa cha, ci to, lp
mi v t thm cc trang thit b.
- Vic sa cha, ci to ni tht trong Ta nh cn c xem xt v ph duyt bi n v qun l

Ta nh nhm m bo vic sa cha, ci to ni tht khng lm nh hng n kin trc, kt
cu v cc h thng c in chung ca Ta nh.
6. Rc thi
- Qu khch hy cho tt c rc thi vo trong ti v buc cht trc khi vn chuyn, ti rc vo

khu vc Ban qun l To nh quy nh. S hp tc ca Cc n v thng tr ti Ta nh s
gip cho To nh TTHC Nng lun c gi gn sch s.
7. Phin toi
- Qu khch khng nn t thc hin hoc cho php lm nhng vic c th gy rc ri, phin toi
hay bt tin, bao gm c mi v ting n nh hng n cc n v thng tr khc ti Ta nh
hay khch ving thm To nh.
8. Vt nui
- Ta nh TTHC NNG l mt tr s cng lm vic ca tt c cc S, Ban, Ngnh ca thnh

ph, do vic nui gi ng vt, c, chim, cn trng, su b trong Khu vc khun vin Ta nh
l khng c php.
9. Hng ho nguy him
- Qu khch KHNG c ct gi trong Khu vc vn phng lm vic bt c cht n, hng d

chy, axt, cht kim hay cc ho cht khc, hoc cc cht liu, vt liu c th gy chy, n cho
Khu vc vn phng lm vic v phm vi To nh.
- Qu khch khng c php s dng l si, xng, du si m bn trong To nh.
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S TAY TA NH

10. Ti trng
- n v qun l to nh khuyn co qu Khch khng c t hng ho, my mc thit b, v.v...

trn bt c v tr no ca Khu vc vn phng lm vic hay Khu vc cng cng ca To nh c
trng lng ln hn ti trng ca Khu vc ny cho php (ti trng sn ca Ta nh l 700
kg/m2).
11. Bin hiu hay qung co
- Qu khch khng t bin hiu, qung co, hnh v hay hnh nh, c th nhn thy d dng t
khu vc chung, bn trong v bn ngoi Khu vc vn phng lm vic hay To nh nu khng
c s ng ca VP UBND bng vn bn. Trong trng hp c cho php, ngha v, cc
khon thu, chi ph, ph lin quan n bin hiu s do c nhn chu trch nhim thanh ton.
- Qu khch khng t t chc u gi, cho gi, bn hng trong To nh m khng c s ng

trc bng vn bn ca VP UBND hoc Ban qun l Ta nh.
- Quy khch khng pht t ri, qung co trong Khu vc vn phng lm vic hay To nh m
khng c s ng bng vn bn ca VP UBND hoc Ban qun l Ta nh TTHC Nng.
12. Thit b ngoi vi
- Qu khch khng lp t cc thit b bn ngoi To nh phc v mc ch c nhn nh ng ten,

thit b lin lc
13. Cc Hot ng Chnh tr v Tn gio
- Qu khch khng s dng Khu vc vn phng lm vic hay bt c phn no ca To nh t

chc cc hot ng chnh tr v tn gio.
14. Cc hot ng bt hp php
- Qu khch khng s dng Khu vc vn phng lm vic hay bt c phn no ca To nh vo

mc ch bt hp php hay hnh vi ngc li gi tr o c bao gm c nh bc.
15. Khu vc cng cng
- Qu khch khng t bt c chng ngi vt no snh, li ra vo, hnh lang, cu thang, ch

xe v cc khu vc cng cng khc trong To nh tr trng hp c php bng vn bn t
VP UBND hoc Ban Qun l Ta nh. Nhm m bo an ton Ban qun l To nh s d b
hay di di nhng vt, chng ngi m khng cn phi thng bo trc v khng chu
trch nhim i vi Cc n v thng tr ti Ta nh.
- Qu khch khng s dng cc khu vc c nh ngha bao gm snh, li ra vo, hnh lang,
cu thang, ch xe v cc khu vc cng cng khc trong To nh, phng Pantry (phng
Trang 19

S TAY TA NH

ra dng n ung) sai mc ch thit k, mc ch s dng do VP UBND hoc Ban qun l
To nh qui nh.
- trnh tc nghn ng ng, qu khch khng ra cc chn, b ch... ti bn ra tay ca

khu v sinh cng cng.
VI. ng ph tnh hung khn cp
Hu nh khi xy ra cc tnh hung khn cp nh chy, ng t, khng b s gy nn hong

lon d ch l du hiu rt nh. V vy, ngay t by gi chng ta hy phng bo v an ton
tnh mng v nhng s thit hi vt cht ti thiu ca Ta nh.
Cun s tay s l nhng hng dn cho cng tc phng chy cha chy, ngn nga ri ro v di
di khi c s c v cc trng hp khn cp khc. ng thi s hng dn cho tt c khch
hng ca Ta nh v cc quy nh m bo an ninh, an ton cho chnh khch hng trong qu
trnh sinh hot, lm vic v lin h cng tc ti Ta nh TTHC Nng.
1. Tnh hung ho hon
Thng th c 3 nhn t c bn to ra s chy.
Nguyn, nhin, vt liu: Cht chy

Khng kh (oxy).
Nhit.
Ba (03) yu t trn l nguyn nhn chnh dn n s chy n.
C 3 nguyn tc c bn dp chy nh sau:
Cch li cht chy - loi b i cht chy.

C lp m chy - cch li khng kh (Oxygen).
Lm gim nhit m chy - loi b nhit lng.
Phn loi c tnh Phng php cha chy

Vi nc cha chy.
L loi chy cc cht rn.
Bnh xt kh CO2.
Chy loi A Bao gm nguyn vt liu nh g, giy,
Chn cha chy.
khn, vi v cc cht d chy khc.
Bnh bt ho cht kh ABC
L loi chy cht lng. Chn cha chy.
Bao gm s chy lin quan n cc cht Bnh xt kh CO2.
Chy loi B
lng d chy nh xng, du, sn, du n Bnh bt ho cht kh BC
v cc dung mi ha cht khc. Bnh bt ho cht kh ABC
Bnh xt kh CO2.
L loi chy v in. Bnh bt ho cht kh BC, ACB
Chy lin quan n cc thit b in nh dp chy c th c s dng.
Chy loi C
my mc, cng tc, dy dn in, thit b Chn cha chy nhng khng
in. c c s tip xc vt l no
vi ngun in.
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S TAY TA NH

2. Tnh hung thin tai
y l loi thm ho lin quan trc tip n kh nng ng ph tnh hung, kh nng cu tr
trong tnh trng thng vong l rt ln v hu nh khng c s tr gip t bn ngoi. Tuy nhin,
cc khch hng cn lu rng y l loi thm ho thin nhin m ti Vit Nam hu nh cha
c d kin, thi gian din bin tnh hung l rt nhanh.
Hin nay, Ta nh Trung tm Hnh chnh Nng c thit k chu c ng t cp 8, cp

ng t m cng c th gy nguy him n Ta nh, h hng h thng giao thng nh
cu, ng b, h thng thng tin lin lc Hn na, qung ng di chuyn t vn phng
n bi tp kt di chuyn cu nn pha trc Ta nh c th gy ra nguy him, thng tn hay
thit mng do t ng dy in, vt nng ri v
Tuyt i khng di chuyn xung khu vc bi xe ly phng tin i li v trong lc ny

trng thi hong lon lun thng trc trong mi con ngi, rt d gy ra s tc ngn, tai nn
v mt bnh tnh.
Phng n hiu qu nht khi xy ra tnh hung ng t nu khng c bo trc l mi nhn

vin khi pht hin ra cc hin tng bo trc v kh nng ng t s xy ra trong thi gian
ngn hy nhanh chng tm cho mnh mt ni tr n gn nht trnh thng vong v nh hng
n tnh mng ca mnh. Phng n ti u l lnh nn ti pha di bn lm vic ca mnh,
trnh c s ri ca cc mnh ln cho n khi nhn c thng bo kim sot tnh hung
t Ban qun l Ta nh TTHC
1. Hy ngh rng an ton cho bn thn mnh l trn ht. Chui vo gm bn

hay di gh chc chn trnh c ri vo u, mnh.
2. t nht cho n khi ht t rung chn th nht. Ch ra khi ni tr n

khi ni bn ang ngi thc s c nguy c b sp.
3. Nu khng c ni tr ng chc chn hoc trong khi di chuyn, hy dng

tm chn nh, qun o dy... trm ln u.
4. Hy ngh n nhng ngi thn vi i ni s hi.
5. Nhanh chng loi tr chy v ngun nhit.

- Nu ng t nh, hy tt bp, ngt in ri tm ni tr n. Nu qu mnh,
hy tt bp, ngt in ngay sau khi ht cn rung chn th nht.
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S TAY TA NH

- Nu xy ra chy, phi dp ngay.
6. Ch trnh vt ri, , mnh knh v: mang dp, i m...
7. Gi tr em theo bn mnh.
8. Nu ng t nh hoc ngay sau khi ht cn rung chn ln th nht, m

ca s, ca ra vo chun b thot him ( phng bin dng cu kin xy
dng khng m c ca):
9. Khng chy ra khi Ta nh khi ng t ang xy ra, phng cu kin

xy dng hay ri vo u, ngi.
10. Nu bn ang ngoi tri, hy tm bi c, t trng v cho n khi

an ton.
11. Hy trnh xa cc cng trnh xy dng, ct in, cy to, hay cc vt c

kh nng ri, .
12. Nu bn ang li xe, hy xe vo v ng, tt my ra khi xe. Trnh

xa cy cao, cu vt hay nh ca...
13. Theo di cc thng bo t i pht thanh, loa truyn thanh v lm theo

ch dn ca h.
14. Ch vo Ta nh kim tra s an ton ca mi ngi sau khi xt thy an

ton. Gip mi ngi xung quanh. H tr tm kim, cu h, cu nn, s
cu, cha chy
15. Nu b kt trong ng nt, hy tm mi cch ra hiu cho mi ngi v

nhn vin bit c cu.
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16. Trc khi ri Ta nh ra ngoi thot nn, hy tt tt c thit b in.
3. Cc tnh hng khn cp khc
t bom, ha cht n
i vi tnh hnh an ninh ti Vit Nam ni chung v tnh hnh kim sot an ninh ni ring ti Ta
nh Trung tm Hnh chnh Nng, vic xy ra cc hin tng khng b, t bom hay cc ho
cht gy chy n ti Ta nh rt kh c kh nng xy ra. Tuy nhin, lng trc v kim
sot cc tnh hung bt thng, tt c cc thng tin u cn tip nhn mt cch nghim tc,
bnh tnh v c ghi li mt cch chi tit v t m.
Cc thng tin trn sau khi c tip nhn, ghi chp cn c thng bo ngay vi tt c cc b
phn an ninh ca n v qun l to nh hoc theo s in thoi lin lc khn cp. Nu thi gian
cho php, thng tin trn cn c kim tra trc khi tin hnh di tn.
Trong qu trnh di tn cn thc hin theo ng quy trnh di tn khn cp trong Ta nh.
Khng b, bt cc con tin, khch hng mt kim sot hnh vi
i vi cc tnh hung trn, bin php hu hiu nht l tm tun theo cc yu cu ca i

tng. C gng lin lc theo s in thoi khn cp c cung cp hoc cc b phn kim
sot an ninh Ta nh, khng nn t gii quyt cc tnh hung ny.
Tuyt i khng hong lon, mt kim sot tnh hung.
Kinh nghim thc tin cho thy cc tnh hung trn u c kim sot sau mt khong thi
gian ngn (sau khi tin hnh m phn hoc i tng n nh tm l). Tt c s hong lon
hay mt bnh tnh u dn n cc kt cc rt xu trong cc tnh hung ny.
VII. Hng dn s cp cu
S cu l nhng tr gip ban u cho ngi gp nn. y l vic lm n gin nhng li c

ngha rt quan trng v mang ngha sng cn. Bi vy, mi ngi nn bit s cu gip bn
thn v nhng ngi xung quanh.
Bn hng dn ny bao gm nhng iu c bn v s cu, c trnh by theo tng loi bnh

v thng tt, rt tin dng cho vic tra cu v s dng. Hi vng s gip c mi c nhn x
tr c nhng tnh hung s, cp cu thng gp.
s cu mt cch c hiu qu, chng ta nn ghi nhng s in thoi cp cu in thoi

hoc gn y, khi cn c th gi gip ngay, phi gi hp cu thng nhng ni an
Trang 23

S TAY TA NH

ton, d ly. ng qun rng Qu khch ang thc hin mt ngha c ln lao, phi lun bnh
tnh trong mi trng hp.
Cc bc s cp cu th t ABC
- Phi duy tr ng th thng thong.

- Phi duy tr s th. Nu nn nhn khng th phi h hp nhn to ngay.
- Phi duy tr tun hon. Nu khng thy mch hoc tim p, phi tin hnh hi sinh tim
phi ngay.
- Cm mu (lm ngng chy mu). Bng cch dng p lc trc tip hoc nng chi b
thng ln cao.
- Kim tra xem nn nhn c b shock hoc gy xng khng. Nu c phi iu tr shock.
- Kim tra xem nn nhn c mang th, giy t thng bo cc bnh c bit tm hiu
thng tin v cch cha tr.
- Nhanh chng tm s tr gip. Bit nhng s in thoi khn cp nh 115, 114. Gi ng
ni cn gp, tu trng hp m c th gi: Xe cp cu, cnh st, cu ho v bc s. Khi
gi lu ni r a im, tn ngi gi, s in thoi, m t nhng g xy ra v s ngi
b nn.
- Ni lng qun o. Nhng th ny c th gy cn tr cho s th v lu thng ca mu.
- Khng c cho nn nhn bt tnh n hoc ung.
- Khng c di chuyn nn nhn, tr phi c nguy him e do n nn nhn. Gi
cho nn nhn nm bt ng, yn tnh v m.
- Nu mun di chuyn nhng ngi b gy xng th phi np c nh truc.
Trang 24

S TAY TA NH

VIII. Cc s in thoi cn bit:
I VI KHCH HNG CN S TR GIP C BIT XIN VUI LNG LIN H TRC TIP
VI B PHN L TN HOC YU CU QUA S IN THOI CA N V QUN L TO
NH 05113 83 86 86. CHNG TI C PHC V QU KHCH
Trong trng hp cn gii p thng tin lin quan n nhng vn thuc trch nhim ca n
v Qun l to nh, Qu khch vui lng lin h cc s in thoi di y c tr gip.
STT H v tn Chc v in thoi My l

BAN GIM C
1 Hong Tng Gim c ta nh 0935 156 789
2 Trn Thanh Hi P. Gim c 0917 077 999
B PHN DCH V 0511 3 83 86 86
1 V Nh ng Gim st dch v 0905 154 255
2 Hunh Vn Tn Gim st dch v 0905 669 262
3 Hong Hi Dng Gim st dch v 0935 490 092
4 Trn Minh Tm Gim st dch v 0935 464 079
B PHN K THUT 0511 3 866 266
1 L Hong K s trng 0905 113 029
2 ng Phc Thnh Gim st k thut 0906 535 238
3 Nguyn Quc Huy Gim st k thut 0934 728 833
4 V Hunh Tn Pht Gim st k thut 0934 999 548

Nhng s in thoi cn thit khc:

STT H tn S lin lc
S IN THOI KHN CP
1 Cnh st 113
2 PCCC 114
3 Cp cu 115
S IN THOI CN BIT
4 Bnh vin a khoa Nng 0511 3 826 755
5 Bnh vin C Nng 0511 3 821 480
6 Bnh vin Hon M 0511 3 650 676
7 Cng an thnh ph Nng 0511 3 860 575
8 Cng an qun Hi Chu 0511 3 821 372
9 Ban qun l To nh 05113 838 686

Trang 25

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S TAY TA NH

N V QUN L TO NH VI KINH NGHIM QUN L BT NG SN, NHNG CAM KT CHT

n v qun l to nh - Cng ty c phn qun l to nh VNPT (PMC).

Nm ti ng t Trn Ph L T Trng, hng

Cng trnh c xy dng trn khu t rng

Ngay sau khi a vo s dng, to nh hin i

1. Thng tin lin h

n V Qun L To Nh Trung Tm Hnh Chnh Thnh Ph Nng

Cng Ty C Phn Qun L V Khai Thc To Nh VNPT - Chi Nhnh Nng

Bng c tri tim, tnh cm v s tinh t.

Nhn vin gii quyt nhng li gp ca khch hng

Mt cch thit thc vi trch nhim cao.

Mt s tr gip nhanh chng v

Ch trng n s hi lng ca khch.

Lch thip, thn thin v hiu qu.

Khung cnh th thi, sinh ng.

B p li mt cht nhng g cuc sng ly mt.

S hi lng ca khch hng

B PHN VN HNH & B PHN HNH CHNH B PHN PHNG HP

NHN VIN HNH

TR L KST 01 GIM ST DCH V - 03 NHN VIN - 10

GIM ST K THUT CHM SC KHCH

NHIM V C BN 1. Qun l hnh nh ca To nh, cht lng dch v ca Ta nh

8. T chc v qun l i ng nhn vin k thut bao gm nhng

III. Cc tin nghi To nh

1. H tr i vi khch hng cn s tr gip c bit

in thoi 0511 383 8686 c h tr.

Cng s 1: Li vo mt ng Thnh in Hi, li i ny dnh cho khch VIP, cc cp lnh o

Cng s 2: Li vo mt ng Trn Ph, dnh cho cn b, nhn vin lm vic ti To nh

Cng s 3: Li vo To nh mt ng L T Trng v Trn Ph

Cng s 4: Li vo To nh mt ng L T Trng, li i ny dnh ring cho cc c nhn, t

Cng s 5: Li vo To nh mt ng Thnh in Hi ni L T Trng.

Cng s 7: Li vo tng hm B1 v B2, li i ny dnh ring cho cn b, nhn vin lm vic ti

- Ton b vic di chuyn trong to nh c thc hin bi h thng th thng minh, vi mc ch

Nhng thng tin c bn v qun l v s dng th nh sau:

- Trng hp qun th hoc tht lc th cn lin h ngay vi n v Qun l To nh v xut

- Trng hp cn b, nhn vin lm vic ti To nh mt th cn lm n xin cp li th c xc

- Cn b nhn vin lm vic ti Ta nh vi phm quy nh v qun l, s dng th s c bin bn

To nh Trung tm Hnh chnh Nng c trang b h thng Camera CCTV, c kh nng

5. H thng xe thng minh

- B tr ch t a n lnh o ti tin snh Ta nh.

- xe theo ng khu vc quy nh, t tng hm B1 v xe my tng hm B2.

o iu khin phng tin xung v ln hm xe theo ng ln ng v vch k sn.

- Nhm m bo an ninh, cn b nhn vin iu khin hoc xe khng ng khu vc quy nh

- Tt c cc phng tin c nhn ti Ta nh phi ng k bin kim sot nhm em li s thun

- Vic sa cha phng tin phi c di di ra khi to nh.

- Nhn vin bo v hng dn di chuyn v cc im xe theo quy nh.

To nh trang b 13 thang my v c b tr mt cch thng minh, m bo vic lu thng cho

- n nt c hnh mi tn ln hoc xung gi thang, khng n mt lc 2 nt iu khin ln v

- Sau 18 gi 00 hng ngy s hn ch s thang my hot ng.

Ti Tng 1 c trang b 01 thang chnh phc v cho vic di chuyn n d hp.

Ti hi trng tng 3 c 04 thang ph thot him, phng khi c s c xy ra.

Mt s lu v an ton v tit kim nng lng nh sau:

- Khi c s c xy ra cn kp thi thng bo cho Ban Qun l (b phn k thut) c k hoch

- Thi gian m tt iu ha i vi ngy lm vic: M : 07h45; Tt: 16h50 (tr trng hp lm

- S dng nng lng tit kim l bo v mi trng.

9. H thng Phng chy cha chy (PCCC)

Theo tiu chun quc t, to nh trang b h thng PCCC t ng cm ng nhit bao gm cc

Nt bo chy Cc nt nhn bo chy c t khch hng nhn nt bo chy

Ci bo ng & n Ci bo ng v n chp c lp t Khi h thng n v ci c

Cun & vi cu ho Cc cun ng vi nc cu ho c Vic s dng cc cun vi cu

Ly bnh cha chy ra khi tng, ko cht an ton ra, cha

Nu bn dp c la, hy lin lc vi Ban qun l Ta

Nu khng kim sot c ngn la, hay tnh hung tr