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PT2

True/False
Indicatewhetherthestatementistrueorfalse.

1.Althoughinformationtechnologyprojectshaveapoortrackrecordinmeetingproject
goals,theyhaveagoodtrackrecordinmeetingbudgetgoals.

ANSWER: F
POINTS: 0/1
FEEDBACK:
REF: 254

2.Preparingcostestimatesisajobforaccountants.

ANSWER: F
POINTS: 0/1
FEEDBACK:
REF: 256

3.Ifaprojectmanagergetssickfortwoweeksoranimportantsuppliergoesoutof
business,managementreservecouldbesetasidetocovertheresultingcosts.

ANSWER: T
POINTS: 0/1
FEEDBACK:
REF: 260

4.ROMestimatescanbereferredtoasaballparkestimate,aguesstimate,aswag,ora
broadgauge.

ANSWER: T
POINTS: 0/1
FEEDBACK:
REF: 261

5.Adefinitiveestimateshouldbetheleastaccurateofthethreetypesofestimates.

ANSWER: F
POINTS: 0/1
FEEDBACK:
REF: 262

6.Parametricmodelsareleastreliablewhenhistoricalinformationwasusedtocreatethe
model.

ANSWER: F
POINTS: 0/1
FEEDBACK:
REF: 264

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7.Thepeoplewhodevelopsoftwarecostestimatesoftenhaveagreatdealofexperience
withcostestimation.

ANSWER: F
POINTS: 0/1
FEEDBACK:
REF: 265

8.TheWBSisnotarequiredinputwhendevelopingacostestimate.

ANSWER: F
POINTS: 0/1
FEEDBACK:
REF: 266

9.Theredoesnotneedtobeachangecontrolsystemtodefineproceduresforchanging
thecostbaseline.

ANSWER: F
POINTS: 0/1
FEEDBACK:
REF: 272

10.TheformulasforvariancesandindexesstartwithEV,theearnedvalue.

ANSWER: T
POINTS: 0/1
FEEDBACK:
REF: 274

11.Databasesareacommontoolforcostestimating,costbudgeting,andcostcontrol.

ANSWER: F
POINTS: 0/1
FEEDBACK:
REF: 279

12.Qualityplanningimpliestheabilitytoanticipatesituationsandprepareactionsthat
bringaboutthedesiredoutcome.

ANSWER: T
POINTS: 0/1
FEEDBACK:
REF: 296

13.Understandingwhichvariablesaffectoutcomeisaveryimportantpartofquality
planning.

ANSWER: T
POINTS: 0/1
FEEDBACK:
REF: 296

14.Mostinformationtechnologyproductscanreach100percentreliability.

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ANSWER: F
POINTS: 0/1
FEEDBACK:
REF: 298

15.Modernqualitymanagementrequirescustomersatisfaction,preferspreventionto
inspection,andrecognizesmanagementresponsibilityforquality.

ANSWER: T
POINTS: 0/1
FEEDBACK:
REF: 315

16.Mostprojectmanagersagreethatmanaginghumanresourceseffectivelyisoneofthe
toughestchallengestheyface.

ANSWER: T
POINTS: 0/1
FEEDBACK:
REF: 338

17.Theglobaljobmarketforinformationtechnologyworkersiscontracting.

ANSWER: F
POINTS: 0/1
FEEDBACK:
REF: 338

18.Manyhighlyqualifiedinformationtechnologyworkerslosttheirjobsinthepastfew
years.

ANSWER: T
POINTS: 0/1
FEEDBACK:
REF: 339

19.Teambuildingskillsareoftennotachallengeformanyprojectmanagers.

ANSWER: F
POINTS: 0/1
FEEDBACK:
REF: 343

20.Maslowshierarchyofneedsstatesthatpeoplesbehaviorsareguidedormotivatedbya
sequenceofneeds.

ANSWER: T
POINTS: 0/1
FEEDBACK:
REF: 344

21.AccordingtoHerzberg,hygienefactorssuchaslargersalaries,moresupervision,ora
moreattractiveworkenvironmentwouldmotivateworkerstodomoreifpresent.

ANSWER: F
POINTS: 0/1
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FEEDBACK:
REF: 345346

22.Assignment,budget,promotion,money,andpenaltyinfluencebasesareautomatically
availabletoprojectmanagersaspartoftheirposition.

ANSWER: F
POINTS: 0/1
FEEDBACK:
REF: 348

23.Legitimatepowerinvolvesusingpersonalknowledgeandexpertisetogetpeopleto
changetheirbehavior.

ANSWER: F
POINTS: 0/1
FEEDBACK:
REF: 349

24.Smallerinformationtechnologyprojectsusuallyhavedeputyprojectmanagersor
subprojectmanagers.

ANSWER: F
POINTS: 0/1
FEEDBACK:
REF: 353

25.Projectmanagersoftenrecommendthatpeopletakespecifictrainingcoursesto
improveindividualandteamdevelopment.

ANSWER: T
POINTS: 0/1
FEEDBACK:
REF: 363

26.ThefirstdimensionofpsychologicaltypeintheMBTIsignifieswhetherpeopledraw
theirenergyfromotherpeople(extroverts)orfrominsidethemselves(introverts).

ANSWER: T
POINTS: 0/1
FEEDBACK:
REF: 364

27.Projectmanagersdonotneedtocontinuallyassesstheirteamsperformance.

ANSWER: F
POINTS: 0/1
FEEDBACK:
REF: 368

28.Mosteducationalsystemsforinformationtechnologygraduatespromotestrong
technicalskillsoverstrongcommunicationandsocialskills.

ANSWER: T
POINTS: 0/1
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FEEDBACK:
REF: 382

29.Consistentcommunicationhelpsorganizationsimproveprojectcommunications,
especiallyforprogramscomposedofmultipleprojects.

ANSWER: T
POINTS: 0/1
FEEDBACK:
REF: 388

30.Gettingprojectinformationtotherightpeopleattherighttimeandinausefulformatis
notasimportantasdevelopingtheinformationinthefirstplace.

ANSWER: F
POINTS: 0/1
FEEDBACK:
REF: 388

31.Insteadofknowingthepeopleworkingontheirprojectsanddevelopingatrusting
relationshipwiththem,manycolleaguesandmanagersshouldwanttofocusongetting
informationbyreadingtechnicaldocuments.

ANSWER: F
POINTS: 0/1
FEEDBACK:
REF: 390

32.Manyprojectshaveeachteammemberprepareamonthlyorsometimesweekly
progressreport.

ANSWER: T
POINTS: 0/1
FEEDBACK:
REF: 398

33.Projectmanagersmustrealizethatallconflictisbad.

ANSWER: F
POINTS: 0/1
FEEDBACK:
REF: 400

34.Itiscommontofindsomeonewithanaturalabilityforbothcommunicationand
technicalskills.

ANSWER: F
POINTS: 0/1
FEEDBACK:
REF: 400

35.Donothaveameetingifthereisabetterwayofachievingtheobjectiveathand.

ANSWER: T
POINTS: 0/1
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FEEDBACK:
REF: 402

36.Emailisalwaysanappropriatemediumforalltypesofcommunications.

ANSWER: F
POINTS: 0/1
FEEDBACK:
REF: 404

37.Riskmanagementisafrequentlyoverlookedaspectofprojectmanagement.

ANSWER: T
POINTS: 0/1
FEEDBACK:
REF: 422

38.Beforeyoucanimproveprojectriskmanagement,youmustunderstandwhatriskis.

ANSWER: T
POINTS: 0/1
FEEDBACK:
REF: 425

39.Negativeriskmanagementislikeinvestinginopportunities.

ANSWER: F
POINTS: 0/1
FEEDBACK:
REF: 425

40.Youcanbreakdownthetechnologyriskcategoryintohardware,software,andnetwork
technology.

ANSWER: T
POINTS: 0/1
FEEDBACK:
REF: 431

41.Potentialriskscanonlybeidentifiedearlyinaproject.

ANSWER: F
POINTS: 0/1
FEEDBACK:
REF: 434

42.Thepsychologyliteratureshowsthatindividuals,workingalone,producefewerideas
thanthesameindividualsproducethroughbrainstorminginsmall,facetofacegroups.

ANSWER: F
POINTS: 0/1
FEEDBACK:
REF: 434435

43.Itisuncommonforpeopletoidentifyproblemsoropportunitieswithoutreally

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understandingthem.

ANSWER: F
POINTS: 0/1
FEEDBACK:
REF: 435

44.SWOTanalysiscanbeusedduringriskidentificationbyhavingprojectteamsfocuson
thebroadperspectivesofpotentialrisksforparticularprojects.

ANSWER: T
POINTS: 0/1
FEEDBACK:
REF: 435

45.Projectriskmanagementdoesnotstopwiththeinitialriskanalysis.

ANSWER: T
POINTS: 0/1
FEEDBACK:
REF: 450

46.Feworganizationsusesomeformofoutsourcingtomeettheirinformationtechnology
needs.

ANSWER: F
POINTS: 0/1
FEEDBACK:
REF: 463

47.Whenanorganizationoutsourceswork,itoftendoesnothaveasmuchcontrolover
thoseaspectsofprojectsthatsupplierscarryout.

ANSWER: T
POINTS: 0/1
FEEDBACK:
REF: 464

48.Ifthereisnoneedtobuyanyproductsorservicesfromoutsidetheorganization,then
thereisnoneedtoperformanyoftheotherprocurementmanagementprocesses.

ANSWER: T
POINTS: 0/1
FEEDBACK:
REF: 466

49.Itisalwayslesseffectivetohireskilledconsultantstoperformspecifictasksforashort
periodoftimethantohireorkeepemployeesonstafffulltime.

ANSWER: F
POINTS: 0/1
FEEDBACK:
REF: 468

50.Anytypeofcontractshouldincludespecificclausesthattakeintoaccountissuesunique
totheproject.
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ANSWER: T
POINTS: 0/1
FEEDBACK:
REF: 472

MultipleChoice
Identifythechoicethatbestcompletesthestatementoranswersthequestion.

51.TheStandishGroupsCHAOSstudiesreportedanaveragecostoverrunfor
unsuccessfulITprojectsrangedfrom180percentin1994to____percentin2004.
a. 28 c. 56
b. 43 d. 73

ANSWER: C
POINTS: 0/1
FEEDBACK:
REF: 254

52.Threeseparatesurveysofsoftwareprojectcostoverrunsfoundthattheaveragecost
overrunforalloftheprojectsintheirsurveysamples(notjustunsuccessfulprojects)
were____percent.
a. 1314 c. 3334
b. 2324 d. 4344

ANSWER: C
POINTS: 0/1
FEEDBACK:
REF: 254

53.____includestheprocessesrequiredtoensurethataprojectteamcompletesaproject
withinanapprovedbudget.
a. Costbudgeting c. Costcontrol
b. Costestimating d. Projectcostmanagement

ANSWER: D
POINTS: 0/1
FEEDBACK:
REF: 256

54.____involvesdevelopinganapproximationorestimateofthecostsoftheresources
neededtocompleteaproject.
a. Determiningthebudget c. Controllingcosts
b. Consolidationofcosts d. Estimatingcosts

ANSWER: D
POINTS: 0/1
FEEDBACK:
REF: 256

55.____involvesallocatingtheoverallcostestimatetoindividualworkitemstoestablisha
baselineformeasuringperformance.
a. Determiningthebudget c. Controllingcosts
b. Consolidationofcosts d. Estimatingcosts
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ANSWER: A
POINTS: 0/1
FEEDBACK:
REF: 256

56.____istheratioofrevenuestoprofits.
a. Profit c. Coststructure
b. Profitmargin d. Costmargin

ANSWER: B
POINTS: 0/1
FEEDBACK:
REF: 257258

57.____helpsyoudevelopanaccurateprojectionofaprojectsfinancialcostsand
benefits.
a. Profitcyclecosting c. Lifecyclecosting
b. Financialcosting d. Profitmargincosting

ANSWER: C
POINTS: 0/1
FEEDBACK:
REF: 258

58.____,withassistancefromfinancialexpertsintheirorganizations,shouldcreate
estimatesofthecostsandbenefitsoftheprojectforitsentirelifecycle.
a. Financialmanagers c. Budgetmanagers
b. Projectmanagers d. Systemmanagers

ANSWER: B
POINTS: 0/1
FEEDBACK:
REF: 258

59.Sinceorganizationsdependonreliableinformationtechnology,therearealsohuge
costsassociatedwith____.
a. worktime c. uptime
b. technicalplanning d. downtime

ANSWER: D
POINTS: 0/1
FEEDBACK:
REF: 258

60.____isamethodfordeterminingtheestimatedannualcostsandbenefitsforaproject
andtheresultingannualcashflow.
a. Lifecyclecosting c. Costestimating
b. Profitmarginanalysis d. Cashflowanalysis

ANSWER: D
POINTS: 0/1
FEEDBACK:
REF: 259
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61.____arethosecoststhatanorganizationcaneasilymeasureindollars.
a. Intangiblecosts c. Tangiblecosts
b. Directcosts d. Indirectcosts

ANSWER: C
POINTS: 0/1
FEEDBACK:
REF: 259

62.Projectmanagersshouldfocuson____,sincetheycancontrolthem.
a. sunkcosts c. directcosts
b. indirectcosts d. intangiblecosts

ANSWER: C
POINTS: 0/1
FEEDBACK:
REF: 260

63.____arecoststhatarenotdirectlyrelatedtotheproductsorservicesoftheproject,but
areindirectlyrelatedtoperformingtheproject.
a. Intangiblecosts c. Directcosts
b. Tangiblecosts d. Indirectcosts

ANSWER: D
POINTS: 0/1
FEEDBACK:
REF: 260

64.____shouldbeforgotten.
a. Sunkcosts c. Directcosts
b. Indirectcosts d. Intangiblecosts

ANSWER: A
POINTS: 0/1
FEEDBACK:
REF: 260

65.____allowforfuturesituationsthatmaybepartiallyplannedfor.
a. Contingencyreserves c. Unknownunknowns
b. Managementreserves d. Directreserves

ANSWER: A
POINTS: 0/1
FEEDBACK:
REF: 260

66.____allowforfuturesituationsthatareunpredictable.
a. Contingencyreserves c. Knownunknowns
b. Managementreserves d. Indirectreserves

ANSWER: B
POINTS: 0/1
FEEDBACK:
REF: 260

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67.A____providesanestimateofwhataprojectwillcost.
a. budgetaryestimate c. roughorderofmagnitudeestimate
b. definitiveestimate d. finalestimate

ANSWER: C
POINTS: 0/1
FEEDBACK:
REF: 261

68.A____isusedtoallocatemoneyintoanorganizationsbudget.
a. budgetaryestimate c. roughorderofmagnitudeestimate
b. definitiveestimate d. finalestimate

ANSWER: A
POINTS: 0/1
FEEDBACK:
REF: 261

69.A____isusedformakingmanypurchasingdecisionsforwhichaccurateestimatesare
requiredandforestimatingfinalprojectcosts.
a. budgetaryestimate c. roughorderofmagnitudeestimate
b. definitiveestimate d. finalestimate

ANSWER: B
POINTS: 0/1
FEEDBACK:
REF: 261

70.____usetheactualcostofaprevious,similarprojectasthebasisforestimatingthecost
ofthecurrentproject.
a. Actualestimates c. Bottomupestimates
b. Parametricestimates d. Analogousestimates

ANSWER: D
POINTS: 0/1
FEEDBACK:
REF: 263

71.____involveestimatingindividualworkitemsoractivitiesandsummingthemtogeta
projecttotal.
a. Actualestimates c. Bottomupestimates
b. Parametricestimates d. Analogousestimates

ANSWER: C
POINTS: 0/1
FEEDBACK:
REF: 264

72.A(n)____mightprovideanestimateof$50perlineofcodeforasoftware
developmentprojectbasedontheprogramminglanguagetheprojectisusing,thelevel
ofexpertiseoftheprogrammers,thesizeandcomplexityofthedatainvolved,andso
on.
a. analogouscostestimate c. bottomupestimate
b. parametricmodel d. reserveanalysis

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ANSWER: B
POINTS: 0/1
FEEDBACK:
REF: 264

73.TomDeMarco,awellknownauthoronsoftwaredevelopment,suggests____reasons
fortheinaccuraciesofmanyinformationtechnologyprojectcostestimatesandsome
waystoovercomethem.
a. three c. five
b. four d. six

ANSWER: B
POINTS: 0/1
FEEDBACK:
REF: 264265

74.Ifthecostestimatewillbethebasisforcontractawardsandperformancereporting,it
shouldbea____andasaccurateaspossible.
a. budgetaryestimate c. roughorderofmagnitudeestimate
b. definitiveestimate d. finalestimate

ANSWER: B
POINTS: 0/1
FEEDBACK:
REF: 266

75.A____isatimephasedbudgetthatprojectmanagersusetomeasureandmonitorcost
performance.
a. budgetbaseline c. costbaseline
b. ledger d. costline

ANSWER: C
POINTS: 0/1
FEEDBACK:
REF: 271

76.Theprojectmanagementplan,projectfundingrequirements,workperformancedata,
andorganizationalprocessassetsareinputsfortheprocessof____.
a. controllingcosts c. consolidatingcosts
b. budgetingcosts d. estimatingcosts

ANSWER: A
POINTS: 0/1
FEEDBACK:
REF: 272

77.____isaprojectperformancemeasurementtechniquethatintegratesscope,time,and
costdata.
a. Costbaseline c. Constructivecostmodeling
b. Earnedvaluemanagement d. Parametricmodeling

ANSWER: B
POINTS: 0/1
FEEDBACK:
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REF: 273

78.The____isthatportionoftheapprovedtotalcostestimateplannedtobespentonan
activityduringagivenperiod.
a. AC c. RP
b. EV d. PV

ANSWER: D
POINTS: 0/1
FEEDBACK:
REF: 273

79.The____istheratioofactualworkcompletedtothepercentageofworkplannedto
havebeencompletedatanygiventimeduringthelifeoftheprojectoractivity.
a. AC c. RP
b. EV d. PV

ANSWER: C
POINTS: 0/1
FEEDBACK:
REF: 273

80.The____isanestimateofthevalueofthephysicalworkactuallycompleted.
a. AC c. RP
b. EV d. PV

ANSWER: B
POINTS: 0/1
FEEDBACK:
REF: 273

81.The____isthetotaldirectandindirectcostsincurredinaccomplishingworkonan
activityduringagivenperiod.
a. AC c. RP
b. EV d. PV

ANSWER: A
POINTS: 0/1
FEEDBACK:
REF: 273

82.Variancesarecalculatedbysubtractingtheactualcostorplannedvaluefrom____.
a. EV c. PV
b. AC d. RP

ANSWER: A
POINTS: 0/1
FEEDBACK:
REF: 274

83.____istheearnedvalueminustheactualcost.
a. SV c. CPI
b. CV d. SPI

ANSWER: B
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POINTS: 0/1
FEEDBACK:
REF: 275

84.____istheearnedvalueminustheplannedvalue.
a. SV c. CPI
b. CV d. SPI

ANSWER: A
POINTS: 0/1
FEEDBACK:
REF: 275

85.The____istheratioofearnedvaluetoactualcostandcanbeusedtoestimatethe
projectedcostofcompletingtheproject.
a. SV c. CPI
b. CV d. SPI

ANSWER: C
POINTS: 0/1
FEEDBACK:
REF: 275

86.The____istheratioofearnedvaluetoplannedvalueandcanbeusedtoestimatethe
projectedtimetocompletetheproject.
a. SV c. CPI
b. CV d. SPI

ANSWER: D
POINTS: 0/1
FEEDBACK:
REF: 275

87.The____isanestimateofwhatitwillcosttocompletetheprojectbasedon
performancetodate.
a. CPI c. EAC
b. SV d. SPI

ANSWER: C
POINTS: 0/1
FEEDBACK:
REF: 275

88.Usingsimplifiedpercentagecompleteamountsforaoneyearprojectwithweekly
reportingandanaveragetaskorworkpacketsizeofoneweek,youcanexpectabout
a(n)____percenterrorrate.
a. 1 c. 11
b. 5 d. 15

ANSWER: A
POINTS: 0/1
FEEDBACK:
REF: 277

89.Ittookonly____yearsfor50millionpeopletousetheInternetcomparedto25years
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for50millionpeopletousetelephones.
a. three c. seven
b. five d. nine

ANSWER: B
POINTS: 0/1
FEEDBACK:
REF: 293

90.____meanstheprojectsprocessesandproductsmeetwrittenspecifications.
a. Conformancetorequirements c. Qualityconformance
b. Fitnessforuse d. Documentationmatching

ANSWER: A
POINTS: 0/1
FEEDBACK:
REF: 294

91.The____ultimatelydecidesifqualityisacceptable.
a. projectteam c. projectmanager
b. CEO d. customer

ANSWER: D
POINTS: 0/1
FEEDBACK:
REF: 295

92.Projectqualitymanagementinvolves____mainprocesses.
a. two c. four
b. three d. five

ANSWER: B
POINTS: 0/1
FEEDBACK:
REF: 295

93.____includesidentifyingwhichqualitystandardsarerelevanttotheprojectandhowto
satisfythosestandards.
a. Performingqualityassurance c. Checkingquality
b. Performingqualitycontrol d. Planningquality

ANSWER: D
POINTS: 0/1
FEEDBACK:
REF: 295

94.Themainoutputsof____areaqualitymanagementplan,qualitymetrics,quality
checklists,aprocessimprovementplan,andprojectdocumentupdates.
a. qualitycontrol c. qualityassurance
b. qualityplanning d. qualitycertification

ANSWER: B
POINTS: 0/1
FEEDBACK:
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REF: 295

95.____involvesperiodicallyevaluatingoverallprojectperformancetoensurethatthe
projectwillsatisfytherelevantqualitystandards.
a. Performingqualityassurance c. Checkingquality
b. Performingqualitycontrol d. Planningquality

ANSWER: A
POINTS: 0/1
FEEDBACK:
REF: 295

96.____involvesmonitoringspecificprojectresultstoensurethattheycomplywiththe
relevantqualitystandardswhileidentifyingwaystoimproveoverallquality.
a. Performingqualityassurance c. Checkingquality
b. Performingqualitycontrol d. Planningquality

ANSWER: B
POINTS: 0/1
FEEDBACK:
REF: 295

97.The____processisoftenassociatedwiththetechnicaltoolsandtechniquesofquality
management,suchasParetocharts,qualitycontrolcharts,andstatisticalsampling.
a. qualityplanning c. qualityassurance
b. qualitycertification d. qualitycontrol

ANSWER: D
POINTS: 0/1
FEEDBACK:
REF: 295

98.____isthedegreetowhichasystemperformsitsintendedfunction.
a. Reliability c. Maintainability
b. Performance d. Functionality

ANSWER: D
POINTS: 0/1
FEEDBACK:
REF: 297

99.____arethesystemsspecialcharacteristicsthatappealtousers.
a. Features c. Properties
b. Systemoutputs d. Functions

ANSWER: A
POINTS: 0/1
FEEDBACK:
REF: 297

100.____addresseshowwellaproductorserviceperformsthecustomersintendeduse.
a. Reliability c. Maintainability
b. Performance d. Functionality

ANSWER: B

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POINTS: 0/1
FEEDBACK:
REF: 297

101.____istheabilityofaproductorservicetoperformasexpectedundernormal
conditions.
a. Reliability c. Maintainability
b. Performance d. Functionality

ANSWER: A
POINTS: 0/1
FEEDBACK:
REF: 298

102.____addressestheeaseofperformingmaintenanceonaproduct.
a. Reliability c. Maintainability
b. Performance d. Functionality

ANSWER: C
POINTS: 0/1
FEEDBACK:
REF: 298

103.____generatesideasforqualityimprovementsbycomparingspecificprojectpractices
orproductcharacteristicstothoseofotherprojectsorproductswithinoroutsidethe
performingorganization.
a. Designofexperiments c. Testing
b. Qualityauditing d. Benchmarking

ANSWER: D
POINTS: 0/1
FEEDBACK:
REF: 299

104.____determine(s)iftheproductsorservicesproducedaspartoftheprojectwillbe
acceptedorrejected.
a. Processadjustments c. Acceptancedecisions
b. Rework d. Auditing

ANSWER: C
POINTS: 0/1
FEEDBACK:
REF: 299

105.____isactiontakentobringrejecteditemsintocompliancewithproductrequirements
orspecificationsorotherstakeholderexpectations.
a. Aprocessadjustment c. Anacceptancedecision
b. Rework d. Auditing

ANSWER: B
POINTS: 0/1
FEEDBACK:
REF: 300

106.____correct(s)orprevent(s)furtherqualityproblemsbasedonqualitycontrol
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measurements.
a. Processadjustments c. Acceptancedecisions
b. Rework d. Auditing

ANSWER: A
POINTS: 0/1
FEEDBACK:
REF: 300

107.A____isagraphicdisplayofdatathatillustratestheresultsofaprocessovertime.
a. statisticalsamplingchart c. SixSigmachart
b. Paretochart d. controlchart

ANSWER: D
POINTS: 0/1
FEEDBACK:
REF: 301

108.The____statesthatifsevendatapointsinarowareallbelowthemean,abovethe
mean,orareallincreasingordecreasing,thentheprocessneedstobeexaminedfor
nonrandomproblems.
a. tenrunrule c. sevenrunrule
b. six9sofqualityrule d. SixSigmarule

ANSWER: C
POINTS: 0/1
FEEDBACK:
REF: 302

109.____help(s)youidentifythevitalfewcontributorsthataccountformostquality
problemsinasystem.
a. Statisticalsampling c. SixSigma
b. Paretocharts d. Qualitycontrolcharts

ANSWER: B
POINTS: 0/1
FEEDBACK:
REF: 304

110.Acertaintyfactorof1.960isusedfor____percentdesiredcertainty.
a. 75 c. 96
b. 95 d. 99

ANSWER: B
POINTS: 0/1
FEEDBACK:
REF: 306

111.____isacomprehensiveandflexiblesystemforachieving,sustainingandmaximizing
businesssuccess.
a. Statisticalsampling c. SixSigma
b. Paretoanalysis d. Qualitycontrolcharting

ANSWER: C
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POINTS: 0/1
FEEDBACK:
REF: 307

112.SixSigmastargetforperfectionistheachievementofnomorethan____defects,
errors,ormistakespermillionopportunities.
a. 1.34 c. 34
b. 3.4 d. 340

ANSWER: B
POINTS: 0/1
FEEDBACK:
REF: 307

113.Importanttoolsusedinthe____phaseoftheDMAICprocessincludeaprojectcharter,
adescriptionofcustomerrequirements,processmaps,andVoiceoftheCustomer
(VOC)data.
a. define c. analyze
b. measure d. improve

ANSWER: A
POINTS: 0/1
FEEDBACK:
REF: 307

114.Animportanttoolusedinthe____phaseoftheDMAICprocessisthefishboneor
Ishikawadiagram.
a. define c. analyze
b. measure d. improve

ANSWER: C
POINTS: 0/1
FEEDBACK:
REF: 307

115.Inanynormaldistribution,____percentofthepopulationiswithinthreestandard
deviationsofthemean.
a. 95.5 c. 99.7
b. 99.0 d. 99.9

ANSWER: C
POINTS: 0/1
FEEDBACK:
REF: 310

116.A(n)____isanyinstancewheretheproductorservicefailstomeetcustomer
requirements.
a. defect c. error
b. failure d. recall

ANSWER: A
POINTS: 0/1
FEEDBACK:
REF: 312

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117.A(n)____isdonetotesteachindividualcomponent(oftenaprogram)toensurethatit
isasdefectfreeaspossible.
a. integrationtest c. useracceptancetest
b. unittest d. systemtest

ANSWER: B
POINTS: 0/1
FEEDBACK:
REF: 313

118.Oneof____14PointsforManagementstatesthatanorganizationshouldcease
dependenceoninspectiontoachievequality.
a. Demings c. Crosbys
b. Jurans d. Ishikawas

ANSWER: A
POINTS: 0/1
FEEDBACK:
REF: 315

119.Oneof____tenstepsstatesthatanorganizationshouldbuildawarenessoftheneed
andopportunityforimprovement.
a. Demings c. Jurans
b. Crosbys d. Ishikawas

ANSWER: C
POINTS: 0/1
FEEDBACK:
REF: 316

120.Juransfinalsteptoqualityimprovementis____.
a. organizetoreachthegoals(establishaqualitycouncil,identifyproblems,select
projects,appointteams,designatefacilitators)
b. keepscore
c. reportprogress
d. maintainmomentumbymakingannualimprovementpartoftheregular
systemsandprocessesofthecompany

ANSWER: D
POINTS: 0/1
FEEDBACK:
REF: 316

121.____wroteQualityIsFreein1979andisbestknownforsuggestingthatorganizations
striveforzerodefects.
a. Juran c. Crosby
b. Ishikawa d. Deming

ANSWER: C
POINTS: 0/1
FEEDBACK:
REF: 316

122.____,aqualitysystemstandarddevelopedbytheISO,isathreepart,continuouscycle

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ofplanning,controlling,anddocumentingqualityinanorganization.
a. IEEE15504 c. IEEE9000
b. ISO9000 d. ISO15504

ANSWER: B
POINTS: 0/1
FEEDBACK:
REF: 318

123.____isthecostofevaluatingprocessesandtheiroutputstoensurethataprojectis
errorfreeorwithinanacceptableerrorrange.
a. Preventioncost c. Internalfailurecost
b. Appraisalcost d. Externalfailurecost

ANSWER: B
POINTS: 0/1
FEEDBACK:
REF: 320

124.____isacostthatrelatestoallerrorsnotdetectedandnotcorrectedbeforedeliveryto
thecustomer.
a. Preventioncost c. Internalfailurecost
b. Appraisalcost d. Externalfailurecost

ANSWER: D
POINTS: 0/1
FEEDBACK:
REF: 321

125.____helpsintegratetraditionallyseparateorganizationalfunctions,setprocess
improvementgoalsandpriorities,provideguidanceforqualityprocesses,andprovidea
pointofreferenceforappraisingcurrentprocesses.
a. SQFD c. SQMMI
b. CMM d. CMMI

ANSWER: D
POINTS: 0/1
FEEDBACK:
REF: 323

126.Humanresourcemanagementincludes____processes.
a. three c. five
b. four d. six

ANSWER: B
POINTS: 0/1
FEEDBACK:
REF: 343

127.____involvesgettingtheneededpersonnelassignedtoandworkingontheproject.
a. Developingthehumanresourceplan c. Acquiringtheprojectteam
b. Developingtheprojectteam d. Managingtheprojectteam

ANSWER: C
POINTS: 0/1
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FEEDBACK:
REF: 343

128.____involvesbuildingindividualandgroupskillstoenhanceprojectperformance.
a. Developingthehumanresourceplan c. Acquiringtheprojectteam
b. Developingtheprojectteam d. Managingtheprojectteam

ANSWER: B
POINTS: 0/1
FEEDBACK:
REF: 343

129.____involvestrackingteammemberperformance,motivatingteammembers,
providingtimelyfeedback,resolvingissuesandconflicts,andcoordinatingchangesto
helpenhanceprojectperformance.
a. Developingthehumanresourceplan c. Acquiringtheprojectteam
b. Developingtheprojectteam d. Managingtheprojectteam

ANSWER: D
POINTS: 0/1
FEEDBACK:
REF: 343

130.____involvesidentifyinganddocumentingprojectroles,responsibilities,andreporting
relationships.
a. Developingthehumanresourceplan c. Acquiringtheprojectteam
b. Developingtheprojectteam d. Managingtheprojectteam

ANSWER: A
POINTS: 0/1
FEEDBACK:
REF: 343

131.AtthebottomofMaslowsstructureare____needs.
a. esteem c. physiological
b. selfactualization d. social

ANSWER: C
POINTS: 0/1
FEEDBACK:
REF: 344

132.ThebottomfourneedsinMaslowsstructurearereferredtoas____needs.
a. selfactualization c. safety
b. deficiency d. growth

ANSWER: B
POINTS: 0/1
FEEDBACK:
REF: 345

133.ThehighestlevelofneedsinMaslowsstructureisreferredtoasa____need.
a. deficiency c. safety
b. growth d. physiological

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ANSWER: B
POINTS: 0/1
FEEDBACK:
REF: 345

134.____isbestknownfordistinguishingbetweenmotivationalfactorsandhygienefactors
whenconsideringmotivationinworksettings.
a. FrederickHerzberg c. AbrahamMaslow
b. DavidMcClelland d. DouglasMcGregor

ANSWER: A
POINTS: 0/1
FEEDBACK:
REF: 345

135.____foundthatpeopleweremotivatedtoworkmostlybyfeelingsofpersonal
achievementandrecognition.
a. Maslow c. McClelland
b. McGregor d. Herzberg

ANSWER: D
POINTS: 0/1
FEEDBACK:
REF: 346

136.____proposedthatanindividualsspecificneedsareacquiredorlearnedovertimeand
shapedbylifeexperiences.
a. FrederickHerzberg c. AbrahamMaslow
b. DavidMcClelland d. DouglasMcGregor

ANSWER: B
POINTS: 0/1
FEEDBACK:
REF: 346

137.Peoplewithahighneedfor____seektoexcelandtendtoavoidbothlowriskand
highrisksituationstoimprovetheirchancesforachievingsomethingworthwhile.
a. affiliation c. power
b. money d. achievement

ANSWER: D
POINTS: 0/1
FEEDBACK:
REF: 347

138.Peoplewithahighneedfor____desireharmoniousrelationshipswithotherpeopleand
needtofeelacceptedbyothers.
a. affiliation c. power
b. money d. achievement

ANSWER: A
POINTS: 0/1
FEEDBACK:
REF: 347

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139.Peoplewhoneedpersonal____wanttodirectothersandcanbeseenasbossy.
a. affiliation c. power
b. advancement d. achievement

ANSWER: C
POINTS: 0/1
FEEDBACK:
REF: 347

140.The____presentssubjectswithaseriesofambiguouspicturesandasksthemto
developaspontaneousstoryforeachpicture,assumingtheywillprojecttheirown
needsintothestory.
a. RAM c. TAT
b. MBTI d. RACI

ANSWER: C
POINTS: 0/1
FEEDBACK:
REF: 347

141.____isbestknownfordevelopingTheoryXandTheoryY.
a. FrederickHerzberg c. AbrahamMaslow
b. DavidMcClelland d. DouglasMcGregor

ANSWER: D
POINTS: 0/1
FEEDBACK:
REF: 347

142.Peoplewhobelievein____assumethattheaverageworkerwantstobedirectedand
preferstoavoidresponsibility.
a. TheoryW c. TheoryY
b. TheoryX d. TheoryZ

ANSWER: B
POINTS: 0/1
FEEDBACK:
REF: 347

143.____emphasizesthingssuchasjobrotation,broadeningofskills,generalizationversus
specialization,andtheneedforcontinuoustrainingofworkers.
a. TheoryW c. TheoryY
b. TheoryX d. TheoryZ

ANSWER: D
POINTS: 0/1
FEEDBACK:
REF: 348

144.AccordingtoThamhainandWilemon,____isthelegitimatehierarchicalrighttoissue
orders.
a. authority c. expertise
b. assignment d. promotion

ANSWER: A
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POINTS: 0/1
FEEDBACK:
REF: 348

145.AccordingtoThamhainandWilemon,____istheabilitytoimproveaworkers
position.
a. authority c. expertise
b. assignment d. promotion

ANSWER: D
POINTS: 0/1
FEEDBACK:
REF: 348

146.____involvesusingpunishment,threats,orothernegativeapproachestogetpeopleto
dothingstheydonotwanttodo.
a. Legitimatepower c. Rewardpower
b. Coercivepower d. Referentpower

ANSWER: B
POINTS: 0/1
FEEDBACK:
REF: 349

147.____involvesusingincentivestoinducepeopletodothings.
a. Legitimatepower c. Rewardpower
b. Coercivepower d. Referentpower

ANSWER: C
POINTS: 0/1
FEEDBACK:
REF: 349

148.WhichofCoveyshabitsdoesDouglasRosssuggestdifferentiatesgoodproject
managersfromaverageorpoorprojectmanagers?____
a. Thinkwin/win
b. Seekfirsttounderstand,thentobeunderstood
c. Beginwiththeendinmind
d. Synergize

ANSWER: B
POINTS: 0/1
FEEDBACK:
REF: 351

149.____ismatchingcertainbehaviorsoftheotherperson.
a. Empathiclistening c. Synergy
b. Rapport d. Mirroring

ANSWER: D
POINTS: 0/1
FEEDBACK:
REF: 351

150.____fillinforprojectmanagersintheirabsenceandassistthemasneeded.
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a. Deputyprojectmanagers c. Assistantprojectmanagers
b. Subprojectmanagers d. Secondtierprojectmanagers

ANSWER: A
POINTS: 0/1
FEEDBACK:
REF: 352

151.Thefirststepintheframeworkfordefiningandassigningworkis____.
a. defininghowtheworkwillbeaccomplished
b. breakingdowntheworkintomanageableelements
c. finalizingtheprojectrequirements
d. assigningworkresponsibilities

ANSWER: C
POINTS: 0/1
FEEDBACK:
REF: 353

152.A(n)____isacolumnchartthatshowsthenumberofresourcesassignedtoaproject
overtime.
a. responsibilityassignmentmatrix c. RACIcharts
b. resourcehistogram d. organizationalbreakdownstructure

ANSWER: B
POINTS: 0/1
FEEDBACK:
REF: 357

153.____isatechniqueforresolvingresourceconflictsbydelayingtasks.
a. Resourceloading c. Resourceallocation
b. Resourceleveling d. Resourcerequesting

ANSWER: B
POINTS: 0/1
FEEDBACK:
REF: 361

154.IntheTuckmanmodel,____occursasteammembershavedifferentopinionsastohow
theteamshouldoperate.
a. performing c. forming
b. norming d. storming

ANSWER: D
POINTS: 0/1
FEEDBACK:
REF: 363

155.IntheTuckmanmodel,____occurswhentheemphasisisonreachingtheteamgoals,
ratherthanworkingonteamprocess.
a. performing c. forming
b. norming d. storming

ANSWER: A
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POINTS: 0/1
FEEDBACK:
REF: 363

156.PsychologistDavidMerrildescribes____asreactiveandtaskoriented.
a. Expressives c. Analyticals
b. Drivers d. Amiables

ANSWER: C
POINTS: 0/1
FEEDBACK:
REF: 366

157.PsychologistDavidMerrildescribes____asreactiveandpeopleoriented.
a. Expressives c. Analyticals
b. Drivers d. Amiables

ANSWER: D
POINTS: 0/1
FEEDBACK:
REF: 366

158.Thereare____mainprocessesinprojectcommunicationsmanagement.
a. two c. four
b. three d. five

ANSWER: C
POINTS: 0/1
FEEDBACK:
REF: 383

159.____involvesdeterminingtheinformationandcommunicationsneedsofthe
stakeholders.
a. Reportingperformance c. Managingstakeholderexpectations
b. Distributinginformation d. Planningcommunications

ANSWER: D
POINTS: 0/1
FEEDBACK:
REF: 384

160.Theoutputofthe____processisacommunicationsmanagementplan.
a. reportingperformance c. managingstakeholderexpectations
b. distributinginformation d. planningcommunications

ANSWER: D
POINTS: 0/1
FEEDBACK:
REF: 384

161.____involvesmakingneededinformationavailabletoprojectstakeholdersinatimely
manner.
a. Reportingperformance c. Managingstakeholderexpectations
b. Distributinginformation d. Planningcommunications

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ANSWER: B
POINTS: 0/1
FEEDBACK:
REF: 384

162.____involvescollectinganddisseminatingperformanceinformation,includingstatus
reports,progressmeasurement,andforecasting.
a. Reportingperformance c. Managingstakeholderexpectations
b. Distributinginformation d. Planningcommunications

ANSWER: A
POINTS: 0/1
FEEDBACK:
REF: 384

163.Thecommunicationsmanagementplancanbepartoftheteam____.
a. WBS c. plan
b. contract d. guidelines

ANSWER: B
POINTS: 0/1
FEEDBACK:
REF: 386

164.Informationregardingthecontentofessentialprojectcommunicationscomesfromthe
____.
a. organizationalchart c. workbreakdownstructure(WBS)
b. communicationsmanagementplan d. expectationsmanagementmatrix

ANSWER: C
POINTS: 0/1
FEEDBACK:
REF: 388

165.The____servesasagoodstartingpointforinformationdistribution.
a. stakeholdercommunicationsanalysis c. communicationsmanagementplan
b. WBS d. statusreport

ANSWER: A
POINTS: 0/1
FEEDBACK:
REF: 388

166.Often,manynontechnicalprofessionalsfromcolleaguestomanagerspreferto
____aboutprojectinformationtotrytofindpertinentinformation.
a. readdetailedreports c. readWebpages
b. reademails d. haveatwowayconversation

ANSWER: D
POINTS: 0/1
FEEDBACK:
REF: 390

167.____areoftenmoreeffective,particularlyforsensitiveinformation.

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a. Electroniccommunications c. Telephoneconversations
b. Shortfacetofacemeetings d. Longfacetofacemeetings

ANSWER: B
POINTS: 0/1
FEEDBACK:
REF: 390

168.Sinceinformationtechnologyprojectsoftenrequirealotofcoordination,itisagood
ideatohave____meetings.
a. long,frequent c. short,frequent
b. short,infrequent d. long,infrequent

ANSWER: C
POINTS: 0/1
FEEDBACK:
REF: 391

169.AccordingtotheguidelinesprovidedbyPracticalCommunications,Inc.,a(n)____is
theonlyinappropriatemethodforexpressingsupport/appreciation.
a. phonecall c. meeting
b. email d. Website

ANSWER: D
POINTS: 0/1
FEEDBACK:
REF: 392

170.AccordingtotheguidelinesprovidedbyPracticalCommunications,Inc.,a(n)____is
theonlymethodthatisexcellentforencouragingcreativethinking.
a. phonecall c. meeting
b. email d. WebSite

ANSWER: B
POINTS: 0/1
FEEDBACK:
REF: 392

171.AccordingtotheguidelinesprovidedbyPracticalCommunications,Inc.,a(n)____is
themostappropriatemethodforgivingcomplexinstructions.
a. phonecall c. meeting
b. email d. WebSite

ANSWER: C
POINTS: 0/1
FEEDBACK:
REF: 392


172.Manyusersprefer____tolearnhowtouseanewsystem.
a. phoneconversations c. emailconversations
b. facetofacemeetings d. readinguserguides

ANSWER: B
POINTS: 0/1
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FEEDBACK:
REF: 394

173.Asthenumberofpeopleinvolvedinaproject____,thecomplexityofcommunications
____.
a. increases,decreases c. increases,staysconstant
b. decreases,increases d. increases,increases

ANSWER: D
POINTS: 0/1
FEEDBACK:
REF: 395

174.Twopeoplehave____communicationschannel(s).
a. zero c. two
b. one d. three

ANSWER: B
POINTS: 0/1
FEEDBACK:
REF: 395

175.Fourpeoplehave____communicationschannel(s).
a. one c. six
b. four d. eight

ANSWER: C
POINTS: 0/1
FEEDBACK:
REF: 395

176.Manypractitionersdefineprojectsuccessas____.
a. meetingprojectscopegoals c. satisfyingthecustomer/sponsor
b. meetingtimegoals d. meetingcostgoals

ANSWER: C
POINTS: 0/1
FEEDBACK:
REF: 396

177.Projectsponsorscanusuallyrankscope,time,andcostgoalsinorderofimportancein
a(n)____.
a. expectationsmanagementmatrix c. issuelog
b. responsibilityassignmentmatrix d. prioritymatrix

ANSWER: A
POINTS: 0/1
FEEDBACK:
REF: 397

178.____describewheretheprojectstandsataspecificpointintime.
a. Progressreports c. Forecasts
b. Statusreports d. Updates

ANSWER: B

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POINTS: 0/1
FEEDBACK:
REF: 398

179.____describewhattheprojectteamhasaccomplishedduringacertainperiod.
a. Progressreports c. Forecasts
b. Statusreports d. Updates

ANSWER: A
POINTS: 0/1
FEEDBACK:
REF: 398

180.____predictfutureprojectstatusandprogressbasedonpastinformationandtrends.
a. Progressreports c. Forecasts
b. Statusreports d. Updates

ANSWER: C
POINTS: 0/1
FEEDBACK:
REF: 398

181.____areagoodwaytohighlightinformationprovidedinimportantprojectdocuments,
empowerpeopletobeaccountablefortheirwork,andhavefacetofacediscussions
aboutimportantprojectissues.
a. Informationretreats c. Informationreviewmeetings
b. Statusplanningmeetings d. Statusreviewmeetings

ANSWER: D
POINTS: 0/1
FEEDBACK:
REF: 399

182.The____modeisalsocalledtheproblemsolvingmode.
a. confrontation c. smoothing
b. compromise d. forcing

ANSWER: A
POINTS: 0/1
FEEDBACK:
REF: 400

183.Withthe____,projectmanagersuseagiveandtakeapproachtoresolvingconflicts.
a. confrontationmode c. smoothingmode
b. compromisemode d. forcingmode

ANSWER: B
POINTS: 0/1
FEEDBACK:
REF: 400

184.Whenusingthe____,theprojectmanagerdeemphasizesoravoidsareasofdifferences
andemphasizesareasofagreement.
a. confrontationmode c. smoothingmode
b. withdrawalmode d. forcingmode
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ANSWER: C
POINTS: 0/1
FEEDBACK:
REF: 400

185.Whenusingthe____,projectmanagersexerttheirviewpointatthepotentialexpenseof
anotherviewpoint.
a. confrontationmode c. smoothingmode
b. compromisemode d. forcingmode

ANSWER: D
POINTS: 0/1
FEEDBACK:
REF: 400

186.Whenusingthe____,projectmanagersretreatorwithdrawfromanactualorpotential
disagreement.
a. confrontationmode c. smoothingmode
b. withdrawalmode d. forcingmode

ANSWER: B
POINTS: 0/1
FEEDBACK:
REF: 400

187.Researchindicatesthatprojectmanagersfavorusing____forconflictresolutionover
theotherfourmodes.
a. compromise c. confrontation
b. smoothing d. forcing

ANSWER: C
POINTS: 0/1
FEEDBACK:
REF: 400

188.Ittakes____tohelpimprovecommunication.
a. timing c. leadership
b. highlyskilledemployees d. outsideconsultants

ANSWER: C
POINTS: 0/1
FEEDBACK:
REF: 401

189.Accordingtotheguidelinegoverning____,manymeetingsaremosteffectivewiththe
minimumnumberofparticipantspossible.
a. determiningifameetingcanbeavoided
b. determiningwhoshouldattendthemeeting
c. definingthepurposeandintendedoutcomeofthemeeting
d. runningthemeetingprofessionally

ANSWER: B
POINTS: 0/1
FEEDBACK:
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REF: 403

190.Accordingtotheguidelinegoverning____,designatesomeonetotakeminutesand
sendtheminutesoutsoonafterthemeeting.
a. runningthemeetingprofessionally
b. providinganagendatoparticipantsbeforethemeeting
c. determiningwhoshouldattendthemeeting
d. buildingrelationships

ANSWER: A
POINTS: 0/1
FEEDBACK:
REF: 403

191.The____lineforanyemailmessagesyouwriteshouldclearlystatetheintentionof
theemail.
a. to c. subject
b. from d. cc

ANSWER: C
POINTS: 0/1
FEEDBACK:
REF: 404

192.Someitemsdiscussedina(n)____includereflectionsonwhetherprojectgoalswere
met,whethertheprojectwassuccessfulornot,thecausesofvariancesontheproject,
thereasoningbehindcorrectiveactionschosen,theuseofdifferentprojectmanagement
toolsandtechniques,andpersonalwordsofwisdombasedonteammembers
experiences.
a. finalprojectreport c. auditreport
b. designdocument d. lessonslearnedreport

ANSWER: D
POINTS: 0/1
FEEDBACK:
REF: 409

193.____areacompletesetoforganizedprojectrecordsthatprovideanaccuratehistoryof
theproject.
a. Projectarchives c. Projectdatabases
b. Projectbackups d. Projectnotes

ANSWER: A
POINTS: 0/1
FEEDBACK:
REF: 409


194.WilliamIbbsandYoungH.Kwaksstudyrevealedthatthe____industryhadthe
lowestlevelofprojectmanagementmaturityintheareaofriskmanagement.
a. engineering/construction c. informationsystems
b. telecommunications d. hightechmanufacturing

ANSWER: C
POINTS: 0/1
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FEEDBACK:
REF: 423

195.KLCIResearchGroups2001surveyrevealedthat____percentoftheparticipantssaid
theyhadproceduresinplacetoidentifyandassessrisk.
a. 75 c. 97
b. 87 d. 99

ANSWER: C
POINTS: 0/1
FEEDBACK:
REF: 424

196.KLCIResearchGroups2001surveyrevealedthat____percentidentifiedanticipating
andavoidingproblemsastheprimarybenefitofriskmanagement.
a. 60 c. 89
b. 80 d. 99

ANSWER: B
POINTS: 0/1
FEEDBACK:
REF: 424

197.KLCIResearchGroups2001surveyrevealedthat____percentoftheorganizations
surveyedhadaProjectManagementOffice.
a. 64 c. 85
b. 75 d. 94

ANSWER: A
POINTS: 0/1
FEEDBACK:
REF: 424

198.KLCIResearchGroups2001surveyrevealedthatthemostfrequentlycitedbenefit
fromsoftwareriskmanagementpracticesisto____.
a. preventsurprises c. meetcustomercommitments
b. improveabilitytonegotiate d. anticipate/avoidproblems

ANSWER: D
POINTS: 0/1
FEEDBACK:
REF: 424

199.Utilityrisesatadecreasingratefora____person.
a. riskseeking c. riskneutral
b. riskaverse d. riskindifferent

ANSWER: B
POINTS: 0/1
FEEDBACK:
REF: 426

200.Thosewhoare____haveahighertoleranceforrisk,andtheirsatisfactionincreases
whenmorepayoffisatstake.
a. riskseeking c. riskneutral
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b. riskaverse d. riskindifferent

ANSWER: A
POINTS: 0/1
FEEDBACK:
REF: 426

201.A____personachievesabalancebetweenriskandpayoff.
a. riskseeking c. riskfearing
b. riskaverse d. riskneutral

ANSWER: D
POINTS: 0/1
FEEDBACK:
REF: 426

202.Thereare____majorprocessesinvolvedinriskmanagement.
a. three c. five
b. four d. six

ANSWER: D
POINTS: 0/1
FEEDBACK:
REF: 427

203.____involvesdecidinghowtoapproachandplantheriskmanagementactivitiesforthe
project.
a. Identifyingrisks c. Performingqualitativeriskanalysis
b. Planningriskmanagement d. Performingquantitativeriskanalysis

ANSWER: B
POINTS: 0/1
FEEDBACK:
REF: 427

204.____involvesdeterminingwhichrisksarelikelytoaffectaprojectanddocumenting
thecharacteristicsofeach.
a. Identifyingrisks c. Performingqualitativeriskanalysis
b. Planningriskmanagement d. Performingquantitativeriskanalysis

ANSWER: A
POINTS: 0/1
FEEDBACK:
REF: 427

205.____involvesprioritizingrisksbasedontheirprobabilityandimpactofoccurrence.
a. Performingqualitativeriskanalysis c. Planningriskresponses
b. Planningriskmanagement d. Performingquantitativeriskanalysis

ANSWER: A
POINTS: 0/1
FEEDBACK:
REF: 427

206.____involvestakingstepstoenhanceopportunitiesandreducethreatstomeeting
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projectobjectives.
a. Performingquantitativeriskanalysis c. Monitoringandcontrollingrisk
b. Planningriskresponses d. Performingqualitativeriskanalysis

ANSWER: B
POINTS: 0/1
FEEDBACK:
REF: 427

207.____involvesmonitoringidentifiedandresidualrisks,identifyingnewrisks,carrying
outriskresponseplans,andevaluatingtheeffectivenessofriskstrategiesthroughout
thelifeoftheproject.
a. Performingquantitativeriskanalysis c. Monitoringandcontrollingrisk
b. Planningriskresponses d. Performingqualitativeriskanalysis

ANSWER: C
POINTS: 0/1
FEEDBACK:
REF: 427

208.____arepredefinedactionsthattheprojectteamwilltakeifanidentifiedriskevent
occurs.
a. Fallbackplans c. Contingencyplans
b. Contingencyreserves d. Contingencyallowances

ANSWER: C
POINTS: 0/1
FEEDBACK:
REF: 429

209.____aredevelopedforrisksthathaveahighimpactonmeetingprojectobjectives,and
areputintoeffectifattemptstoreducetheriskarenoteffective.
a. Fallbackplans c. Contingencyplans
b. Contingencyreserves d. Contingencyallowances

ANSWER: A
POINTS: 0/1
FEEDBACK:
REF: 429

210.AccordingtotheStandishGroupssuccesspotentialscoringsheet,____hasthehighest
relativeimportance.
a. executivemanagementsupport c. properplanning
b. clearstatementofrequirements d. userinvolvement

ANSWER: D
POINTS: 0/1
FEEDBACK:
REF: 430

211.Iftheinformationtechnologyprojectistoproduceanewproductorservice,willitbe
usefultotheorganizationormarketabletoothers?appliestowhichriskcategory?
____
a. Financialrisk c. Structure/processrisk
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b. Technologyrisk d. Marketrisk

ANSWER: D
POINTS: 0/1
FEEDBACK:
REF: 431

212.WilltheprojectmeetNPV,ROI,andpaybackestimates?appliestowhichrisk
category?____
a. Financialrisk c. Structure/processrisk
b. Technologyrisk d. Marketrisk

ANSWER: A
POINTS: 0/1
FEEDBACK:
REF: 431

213.Isthereaprojectchampion?appliestowhichriskcategory?____
a. Financialrisk c. Structure/processrisk
b. Technologyrisk d. Peoplerisk

ANSWER: D
POINTS: 0/1
FEEDBACK:
REF: 431

214.Poorconflictmanagement,poorprojectorganizationanddefinitionofresponsibilities,
andabsenceofleadershipareriskconditionsassociatedwiththe____project
managementknowledgearea.
a. Integration c. Time
b. Quality d. HumanResources

ANSWER: D
POINTS: 0/1
FEEDBACK:
REF: 433

215.Unenforceableconditionsorcontractclauses,andadversarialrelationsarerisk
conditionsassociatedwiththe____projectmanagementknowledgearea.
a. Integration c. Procurement
b. Quality d. HumanResources

ANSWER: C
POINTS: 0/1
FEEDBACK:
REF: 434

216.____isafactfindingtechniqueforcollectinginformationinfacetoface,phone,e
mail,orinstantmessagingdiscussions.
a. Brainstorming c. TheDelphitechnique
b. SWOTanalysis d. Interviewing

ANSWER: D
POINTS: 0/1
FEEDBACK:
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REF: 435

217.A(n)____representsdecisionproblemsbydisplayingessentialelements,including
decisions,uncertainties,causality,andobjectives,andhowtheyinfluenceeachother.
a. riskbreakdownstructure c. processflowchart
b. influencediagram d. systemflowchart

ANSWER: B
POINTS: 0/1
FEEDBACK:
REF: 436

218.Aprojectmanagercancharttheprobabilityandimpactofrisksona____.
a. riskrankingchart c. probability/impactmatrix
b. riskprobabilitytable d. riskassessmentmatrix

ANSWER: C
POINTS: 0/1
FEEDBACK:
REF: 438

219.____are/isaqualitativeriskanalysistool,andinadditiontoidentifyingrisks,it
maintainsanawarenessofrisksthroughoutthelifeofaproject.
a. Riskfactoranalysis c. Riskregistering
b. Probability/impactmatricesorcharts d. TopTenRiskItemTracking

ANSWER: D
POINTS: 0/1
FEEDBACK:
REF: 441

220.A(n)____isadiagramminganalysistechniqueusedtohelpselectthebestcourseof
actioninsituationsinwhichfutureoutcomesareuncertain.
a. decisiontree c. MonteCarloanalysis
b. EMV d. watchlist

ANSWER: A
POINTS: 0/1
FEEDBACK:
REF: 442

221.____analysissimulatesamodelsoutcomemanytimestoprovideastatistical
distributionofthecalculatedresults.
a. Decisiontree c. MonteCarlo
b. EMV d. Watchlist

ANSWER: C
POINTS: 0/1
FEEDBACK:
REF: 444

222.WhatisthefirststepinaMonteCarloanalysis?
a. Determinetheprobabilitydistributionofeachvariable.
b. Foreachvariable,suchasthetimeestimateforatask,selectarandomvalue
basedontheprobabilitydistributionfortheoccurrenceofthevariable.
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c. Assesstherangeforthevariablesbeingconsidered.
d. Runadeterministicanalysisoronepassthroughthemodelusingthe
combinationofvaluesselectedforeachoneofthevariables.

ANSWER: C
POINTS: 0/1
FEEDBACK:
REF: 444

223.____involveseliminatingaspecificthreat,usuallybyeliminatingitscauses.
a. Riskavoidance c. Risktransference
b. Riskacceptance d. Riskmitigation

ANSWER: A
POINTS: 0/1
FEEDBACK:
REF: 447

224.____involvesshiftingtheconsequenceofariskandresponsibilityforitsmanagement
toathirdparty.
a. Riskavoidance c. Risktransference
b. Riskacceptance d. Riskmitigation

ANSWER: C
POINTS: 0/1
FEEDBACK:
REF: 448

225.____involvesreducingtheimpactofariskeventbyreducingtheprobabilityofits
occurrence.
a. Riskavoidance c. Risktransference
b. Riskacceptance d. Riskmitigation

ANSWER: D
POINTS: 0/1
FEEDBACK:
REF: 448

226.____involvesdoingwhateveryoucantomakesurethepositiveriskhappens.
a. Riskexploitation c. Riskenhancement
b. Risksharing d. Riskacceptance

ANSWER: A
POINTS: 0/1
FEEDBACK:
REF: 449

227.____involvesallocatingownershipoftherisktoanotherparty.
a. Riskexploitation c. Riskenhancement
b. Risksharing d. Riskacceptance

ANSWER: B
POINTS: 0/1
FEEDBACK:
REF: 449

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228.____involveschangingthesizeoftheopportunitybyidentifyingandmaximizingkey
driversofthepositiverisk.
a. Riskexploitation c. Riskenhancement
b. Risksharing d. Riskacceptance

ANSWER: C
POINTS: 0/1
FEEDBACK:
REF: 449

229.____appliestopositiveriskswhentheprojectteamcannotorchoosesnottotakeany
actionstowardarisk.
a. Riskenhancement c. Risksharing
b. Riskacceptance d. Riskexploitation

ANSWER: B
POINTS: 0/1
FEEDBACK:
REF: 449

230.____risksareadirectresultofimplementingariskresponse.
a. Tertiary c. Residual
b. Primary d. Secondary

ANSWER: D
POINTS: 0/1
FEEDBACK:
REF: 449

231.AnOctober2005InformationTechnologyAssociationofAmerica(ITAA)sponsored
reportstatedthattotalsavingsfromoffshoreresourcesduringthe20052010periodare
estimatedtogrowfrom$8.7billionto____.
a. $10.2billion c. $50.4billion
b. $20.4billion d. $107.9billion

ANSWER: B
POINTS: 0/1
FEEDBACK:
REF: 462

232.Outsourcingsuppliersareoftenabletouseeconomiesofscalethatmaynotbe
availabletotheclientalone,especiallyforhardwareandsoftware.referstothe____
benefitofoutsourcing.
a. Reducebothfixedandrecurrentcosts
b. Allowtheclientorganizationtofocusonitscorebusiness
c. Accessskillsandtechnologies
d. Provideflexibility

ANSWER: A
POINTS: 0/1
FEEDBACK:
REF: 464

233.Mostorganizationsarenotinbusinesstoprovideinformationtechnologyservices,yet
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manyhavespentvaluabletimeandresourcesoninformationtechnologyfunctions
whentheyshouldhavefocusedoncorecompetenciessuchasmarketing,customer
service,andnewproductdesign.referstothe____benefitofoutsourcing.
a. Reducebothfixedandrecurrentcosts
b. Provideflexibility
c. Accessskillsandtechnologies
d. Allowtheclientorganizationtofocusonitscorebusiness

ANSWER: D
POINTS: 0/1
FEEDBACK:
REF: 464

234.Organizationscangainaccesstospecificskillsandtechnologieswhentheyare
requiredbyusingoutsideresources.referstothe____benefitofoutsourcing.
a. Reducebothfixedandrecurrentcosts
b. Provideflexibility
c. Accessskillsandtechnologies
d. Allowtheclientorganizationtofocusonitscorebusiness

ANSWER: C
POINTS: 0/1
FEEDBACK:
REF: 464

235.Outsourcingtoprovideextrastaffduringperiodsofpeakworkloadscanbemuchmore
economicalthantryingtostaffentireprojectswithinternalresources.referstothe
____benefit.
a. Reducebothfixedandrecurrentcosts
b. Provideflexibility
c. Accessskillsandtechnologies
d. Allowtheclientorganizationtofocusonitscorebusiness

ANSWER: B
POINTS: 0/1
FEEDBACK:
REF: 464

236.____involvesdeterminingwhattoprocure,when,andhow.
a. Planningcontracting c. Conductingprocurements
b. Administratingprocurements d. Planningprocurements

ANSWER: D
POINTS: 0/1
FEEDBACK:
REF: 465

237.____involvesobtainingsellerresponses,selectingsellers,andawardingcontracts.
a. Conductingprocurements c. Requestingsellerresponses
b. Selectingsellers d. Planningpurchasesandacquisitions

ANSWER: A
POINTS: 0/1
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FEEDBACK:
REF: 465

238.____involvesmanagingrelationshipswithsellers,monitoringcontractperformance,
andmakingchangesasneeded.
a. Closingprocurements c. Requestingsellerresponses
b. Selectingsellers d. Administeringprocurements

ANSWER: D
POINTS: 0/1
FEEDBACK:
REF: 465

239.Formanyprojects,properly____someinformationtechnologyfunctionscanbeagreat
investment.
a. outsourcing c. increasing
b. scaling d. planning

ANSWER: A
POINTS: 0/1
FEEDBACK:
REF: 466

240.____involvepaymenttothesupplierfordirectandindirectactualcosts.
a. CPFFcontracts c. Costreimbursablecontracts
b. Lumpsumcontracts d. Timeandmaterialcontracts

ANSWER: C
POINTS: 0/1
FEEDBACK:
REF: 470

241.Witha(n)____contract,thebuyerpaysthesupplierforallowableperformancecosts
alongwithapredeterminedfeeandanincentivebonus.
a. CPFF c. CPPC
b. CPIF d. CPPF

ANSWER: B
POINTS: 0/1
FEEDBACK:
REF: 470

242.Witha(n)____contract,thebuyerpaysthesupplierforallowableperformancecosts
plusafixedfeepaymentusuallybasedonapercentageofestimatedcosts.
a. CPFF c. CPPC
b. CPIF d. CPPF

ANSWER: A
POINTS: 0/1
FEEDBACK:
REF: 471

243.Witha(n)____contract,thebuyerpaysthesupplierforallowableperformancecosts
alongwithapredeterminedpercentagebasedontotalcosts.
a. CPFF c. CPPC
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b. CPIF d. CPPF

ANSWER: C
POINTS: 0/1
FEEDBACK:
REF: 471

244.Fromthesuppliersperspective,thereistheleastriskwitha(n)____contract.
a. CPFF c. CPPC
b. FFP d. CPFF

ANSWER: C
POINTS: 0/1
FEEDBACK:
REF: 472

245.The____isadescriptionoftheworkrequiredfortheprocurement.
a. RFQ c. COW
b. RFP d. SOW

ANSWER: D
POINTS: 0/1
FEEDBACK:
REF: 474

246.Manyorganizationsuse____andtemplatestogenerateSOWs.
a. details c. plans
b. outlines d. samples

ANSWER: D
POINTS: 0/1
FEEDBACK:
REF: 474

247.A(n)____isadocumentusedtosolicitproposalsfromprospectivesuppliers.
a. RFQ c. COW
b. RFP d. SOW

ANSWER: B
POINTS: 0/1
FEEDBACK:
REF: 475

248.A(n)____isadocumentusedtosolicitquotesorbidsfromprospectivesuppliers.
a. RFQ c. COW
b. RFP d. SOW

ANSWER: A
POINTS: 0/1
FEEDBACK:
REF: 475

249.Buyerstypicallydevelopashortlistofthetop____supplierstoreducethework
involvedinselectingasource.
a. onetotwo c. eighttoten
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b. threetofive d. twelvetofifteen

ANSWER: B
POINTS: 0/1
FEEDBACK:
REF: 478

250.____changeordersareoralorwrittenactsoromissionsbysomeonewithactualor
apparentauthoritythatcanbeconstruedtohavethesameeffectasawrittenchange
order.
a. Direct c. Destructive
b. Constructive d. Instructive

ANSWER: B
POINTS: 0/1
FEEDBACK:
REF: 479

RetakeTest

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