Professional Documents
Culture Documents
November 2002
Standard 2.00. This document is up-issued to support Meridian 1
Release 25.40 and Succession Communication Server for
Enterprise 1000, Release 2.0.
June 2001
Standard 1.00.
2
Contents
Telephone Controls 7
Call features 24
Make a call 25
Make a call while on-hook ................................................................... 25
Make a call while off-hook ................................................................... 25
Use Handsfree calling .......................................................................... 26
Use the Corporate Directory ................................................................. 27
Use Predial ......................................................................................... 29
Use Auto Dial...................................................................................... 30
Activate Ring Again............................................................................. 31
Redial last number called ..................................................................... 32
Use Speed Call.................................................................................... 32
Make a System Speed Call ................................................................... 33
Use Hot Line........................................................................................ 33
3
Contents
Answer a call 35
Incoming calls 42
Activate Automatic Answerback............................................................ 42
Activate Call Pickup ............................................................................. 42
Use Call Waiting ................................................................................. 43
4 Draft 0.01
Contents
Additional Features 64
Virtual Office ...................................................................................... 64
Succession Branch Office ..................................................................... 69
Hospitality features 71
Set Automatic Wake-Up....................................................................... 71
Activate Message Registration .............................................................. 73
Use Maid Identification ........................................................................ 74
Display Room Status ............................................................................ 75
5
i2004 Internet Telephone
6
Telephone Controls
Goodbye
Hold
LCD Indicator
Soft Keys
(Self Labeled)
LED Expand to PC
Headset Copy
Mute Services
Volume Navigation Keys
Control Bar Directory
Shift
Handsfree Key
LED Quit Inbox (Message) 553-i2004
Telephone Controls
Use the Volume Control to adjust the
volume of the Handset, Headset, Speaker,
Ringer, and Handsfree features. Press the
right side of the rocker bar to increase
volume, the left side to decrease volume.
7
Telephone Controls
8
Telephone Controls
9
Telephone Controls
10
i2004 Internet Telephone display
Navigation Keys
553-9541
11
Install your i2004 Internet Telephone
CAUTION
Damage to Equipment
Do not plug the i2004 Internet telephone into
an ISDN connection. This results in severe
damage to the i2004 telephone. Consult your
system administrator to ensure that you plug
your set into a 10/100BaseT Ethernet jack.
12
Install your i2004 Internet Telephone
13
Your i2004 Telephone Option Menu
Note: The ellipses (...) appearing after the an option item indicate there is a sublist.
Telephone Option
14
Your i2004 Telephone Option Menu
Adjust volume
After selecting Volume adjustment... from the Telephone Option menu, choose
Ringer, Handset, or Handsfree for volume adjustment.
15
Your i2004 Telephone Option Menu
16
Your i2004 Telephone Option Menu
17
Your i2004 Telephone Option Menu
Select a language
The display is available in multiple languages. After selecting Language... from the
Telephone Option menu:
18
Your i2004 Telephone Option Menu
Display diagnostics
The Display diagnostics option tests the telephones display screen and indicator
lights. After selecting Display Diagnostics from the Telephone Option menu:
19
Your i2004 Telephone Option Menu
Ring type 3
20
Your i2004 Telephone Option Menu
21
Your i2004 Telephone Option Menu
22
Your i2004 Telephone Option Menu
Set Information
The Set Information option displays the following set-specific information:
IP address
TN programmed on set
23
Call features
Call features
System administration is required for Call features. Contact your system
administrator to configure these features and codes on your telephone.
The Call features and Flexible Feature Codes (FFC) described in the following
sections must be assigned to your telephone and supported by system software.
To access a feature, press a Feature key or enter a Flexible Feature Code.
Note: Whenever Lift the handset appears in this guide, you can also press the
Headset or Handsfree button.
24
Make a call
Make a call
This section describes features associated with making a call. There are several ways
to make a call from an i2004 telephone.
To make a call:
1. Do one of the following:
25
Make a call
26
Make a call
To use a Headset:
27
Make a call
28
Make a call
Use Predial
The Predial feature enables you to enter, preview, and edit numbers before dialing.
To use Predial:
1. Without selecting a Line key, dial the
number.
29
Make a call
30
Make a call
31
Make a call
2498
32
Make a call
33
Make a call
34
Answer a call
Answer a call
Each incoming call causes the telephone to ring and the LCD indicator to flash.
To answer a call:
1. Choose one of the following:
a. Lift the Handset.
or
b. Press the Handfree button located
on the left side of the handset.
Note: The Handsfree feature may not
be available on your telephone.
or
35
While on an active call
Transfer a call
Use the Transfer feature to redirect a call to the appropriate person.
36
While on an active call
37
While on an active call
38
While on an active call
39
While on an active call
40
While on an active call
41
Incoming calls
Incoming calls
This section describes features that are used with incoming calls.
To deactivate Automatic
Answerback:
42
Incoming calls
43
Incoming calls
44
While you are away from your desk
45
While you are away from your desk
46
While you are away from your desk
47
While you are away from your desk
48
While you are away from your desk
49
Talk with more than one person
50
Talk with more than one person
To disconnect a conferee:
51
Talk with more than one person
52
Talk with more than one person
53
Work without interruption
54
Additional Call Features
55
Additional Call Features
56
Additional Call Features
57
Additional Call Features
58
Additional Call Features
59
Additional Call Features
60
Additional Call Features
61
Additional Call Features
To use Automatic Post selection: The called party is either busy on the
telephone or away from the desk.
To page the called party, there is no need to
redial the number of the called party.
62
Additional Call Features
63
Additional Features
Additional Features
Virtual Office
When you are away from your office telephone, use the Virtual Office feature to
transfer calls and features to another telephone.
When designated as the office telephone, the i2004 can be activated for Virtual
Office by a i2050 or another i2004. When used as the remote telephone, the i2004
can activate an i2002 or i2004 for Virtual Office.
64
Additional Features
A successful login transfers all the features, time, date and tones to your remote
telephone from your office telephone.
Logged on to i2004
Figure 1: Logged in using a i2004
A User information line displays the number on your i2004 or i2050 telephone.
65
Additional Features
66
Additional Features
When using Virtual Office you may encounter error messages displayed on your
screen. The following table lists error messages and actions to correct the causes.
Locked from Login Failed to enter the correct Wait one hour for the
Station Control Password lock to clear
three times. automatically, or
notify local network
administrator to clear
lock.
67
Additional Features
68
Additional Features
Normal Mode
The telephone registers with the Main Office and receives telephone services from the
Main Office. At any time during Normal Mode you can check local mode
functionality (make and receive calls) by enabling Local Mode and returning to
Normal Mode. After testing, you can return to Normal Mode by using the Resume
Normal Mode command or by waiting for ten minutes.
Local Mode
If the WAN connection goes down the telephone loses communication with the
Main Office TPS. It then registers with the Branch Office and receives telephone
services from the Branch Office. When in Local Mode, the telephone displays
"LOCAL MODE".
Select
3. Press the Select key (The telephone
resets and registers to the Branch
Office).
69
Additional Features
When using Branch Office you may see error messages on your screen. The
following table lists error messages and corrective actions.
70
Hospitality features
Hospitality features
The hospitality features in this section are intended for hotel operations.
71
Hospitality features
72
Hospitality features
To read meters:
To change a meter:
73
Hospitality features
74
Hospitality features
75
Hospitality features
76
Flexible Feature Codes (FFCs)
77
Terms you should know
Auto Dial
A telephone number programmed on the AutoDial key
for one touch dialing.
Copy key
A Fixed key on the i2004 telephone that is reserved for
future feature development. An audible non-working
tone is generated along with a display message Service
not available if this key is pressed.
Date/time display
The current date and time when the telephone is in an
idle state.
Directory key
Enables access to the Corporate Directory.
Expand to PC
A Fixed key on the i2004 telephone that is reserved for
future feature development. An audible non-working
tone is generated along with a display message Service
not available if this key is pressed.
Fastbusy
A signal given when all outgoing lines are busy.
78
Terms you should know
Feature display
An area that shows status information about the feature
in use. It also displays the name and status of the active
session.
FFCs
See Flexible Feature Codes.
Fixed key
The hard labeled keys on your telephone.
Handsfree
A method of conversing with the party on the other end
of the line without lifting your handset.
Inbox (Message)
A Fixed key on the i2004 telephone that connects to
your voice messaging system when the key is pressed.
Indicator
An LCD or an LED that indicates the status of a feature
by the flash, wink, steady on, or off.
Information display
Any display of call activity, lists, prompts, and status of
calls. On the i2004 telephone this information area is a
one-line by twenty-four characters. If the text message
exceeds this area, a scroll arrow icon indicates that you
must use the scroll keys to view the remaining text.
Information line
A one-line by twenty-four character area which displays
date and time or application information.
79
Terms you should know
Meridian 1
An office communications system.
More...
An option allowing access to the multiple layers of the
Soft Feature keys. These keys are the four keys located
directly below the display area.
Off-hook
Any line that is selected to either make a call or receive
an incoming call. The term off-hook is applied,
regardless of whether the end-user actually lifts up the
handset, or presses a line key, or is automatically
answered at the set, or a line is automatically selected
for an outgoing call.
Paging tone
A special tone heard when using the Radio Paging
feature. You hear two beeps followed by dial tone.
Private Line
A feature that can be assigned to your telephone. With
this line, you can reach an outside number without
dialing a code to access an outside line. Internal
extensions cannot be dialed from a private line.
Quit key
A Fixed key on the i2004 telephone that is used to exit
applications.
80
Terms you should know
Ringback/ring tone
A sound indicating that a call you have made is ringing
at its destination.
Status Messages
A message displayed to inform the user of important
information. A right arrow appears if more than one
Status Message is present. Examples of Status Messages
include: Message Waiting, All Lines Forwarded to:
6453, Do Not Disturb On, Ring Again active, Ringer is
OFF, and Line x Unavailable.
Succession Communication
Server for Enterprise 1000
An office communications system.
System or Switch
Either Meridian 1 or Succession Communication Server
for Enterprise 1000; your office communication system.
Switchhook
A button that the handset presses down, disconnecting
your call when you replace the handset. The handset
81
Terms you should know
User Interface
In this User Guide, User Interface refers to the display
screen that interacts with the end-user as a result of an
action or event.
82
Terms you should know
83
Index
A D
Attendant 78 Date/time format 9, 18, 78
Attendant Recall 38 Direct Inward System Access 48
Auto Dial 30, 78 Directory 8, 27
Auto Dial Transfer 55 Directory Key 27, 78
Automatic Answerback 42 Directory Number 78
Automatic Wake-Up 71 Display 17, 18
Display Diagnostics 9, 19
B Display incoming calls 40
Buzz signal 55 Display Key 40
DN 78
C
Call Charge 40 E
Call Forward 45 Electronic Lock 48
Call Forward - Internal 46 Enhanced Override Feature 59
Call Join 50
Call Page 56 F
Call Page Connect 56 Fastbusy 78
Call Park 38 Feature display 79
Call party information 78 Fixed key 79
Call Pickup 42 Flexible Feature Code (FFC) 42, 43, 45, 46,
Call timer 21 47, 48, 52, 54, 59, 79
Call Waiting 43 Forced Camp-on 33, 59
Camp-on, Forced 33
Centrex/Exchange Switchhook Flash 56 G
Change Feature Key Label 9, 21 Goodbye Key 7, 26
Charge a call or Charge a Forced call 57 Group Call 52
Conference call 50
Contrast Adjustment 9 H
Contrast adjustment 17 Handsfree 26, 79
Copy Key 78 Handsfree Button 26
CSE 1000 81 Headset Key 7, 27
Hold 36
84
Index
Hold Key 8 N
Hospitality features 71 Navigation Keys 8, 14
Hot Line 33
O
I Off-hook 25, 80
i2004 Telephone display 11 On-hook 25
Inbox (Message) 8, 79 OnHook Default Path 9
Indicator status 79 On-hook dialing 29
Information display 79 Override 59, 60
Information line 79
Intercom call 34 P
Internal Call Forward 46 Page Meet- me code 61
Interrupted dial tone 79 Paging tone 80
Password change 49
J Predial Recall 29
Join a call 50 Primary Directory Number 9, 80
Privacy Release 61
L Private Line 80
Language 9, 18 Programmable Line (DN) / Feature Keys
Last Number Redial 32 (self-labeled) 9, 80
Line (DN) Key 7
Local Dialpad Tone 9, 19 Q
Quit Key 8, 80
M
Maid Identification 74 R
Make Set Busy 54 Radio Page 61
Malicious call Trace 41 Record a Callers Number 40
Meet - me page 61 Redial last number called 32
Meridian One 80 Remote Call Forward 47
Message Registration 73 Ring Again 31
More Key 9, 80 Ring Type 9, 20
Mute 8, 26 Ringback/ring tone 60, 81
Room Status 75
85
Index
S V
Secondary Directory Number 81 Virtual Office 9, 64
Secure your telephone 48 Voice Call 63
Selectable Conferee display and Volume Adjustment 9, 15
Disconnect 51 Volume Control Bar 7
Services 14
Services key 9
Set Information 9, 23
Shared Directory Numbers 81
Shift 8
Soft Keys (self-labeled) 81
Speaker Key 8
Special dial tone 81
Speed Call 32
Speed Call, System 33
Station Control Password 48, 49
Status Messages 80, 81
Succession Branch Office 69
Succession Communication Server for
Enterprise 1000 81
Switchhook 81
System or Switch 81
System Speed Call 33
T
Telephone Option 9
Timed Reminder Recall 37
Transfer a call 36
U
User Interface 80, 82
86
Index
87
Meridian 1 and Succession Communication Server for Enterprise 1000
i2004 Internet Telephone User Guide
Internet address
http://www.nortelnetworks.com