Monica Davila

2815 Bluefield Ln
Grand Prairie, Texas 75052
(214)809-0177
66mdavila@gmail.com

Job Objective: Searching for a position with a company where my experience in customer service and
management can be utilized and expanded.

Education:
South Grand Prairie High School Grand Prairie, Texas
General Studies 2007-2011

Mountain View Community College Dallas, Texas

Associate's Degree 2011 to 2013

Skills:
Bilingual (English/Spanish)
Microsoft Word/Excel
Google Docs/Google Sheets
Basic and upper level mathematics
Customer Service Skills
Knowledge of basic business practices
Multi-Tasking
Data Entry

Employment:

Party City Grand Prairie, Texas

Sales Associate 05/2009 to 12/2012
Stock aisles with merchandise
Un-stock delivered freight
Cashier and deliver proper change to customer
Handle customer complaints
Assist customers in finding merchandise
Set up planograms for restocking
Supervise front end in absence of manager

Home Depot Grand Prairie, Texas

Special Service Desk Associate/Cashier/Greeter 01/2013 to 06/2014
Cashier and deliver proper change to customer
Greet customers as they walk in
Direct customers in the direction needed
Let customers know of special promotions within store and on HD Credit Card
Assist customers with online order pickup
Assist customer with in store delivery, will-call, quotes, and phone sales
Keep up with customer orders with notes in computer system and reports
 Monica Davila
2815 Bluefield Ln
Grand Prairie, Texas 75052
(214)809-0177
66mdavila@gmail.com
UniversalMed Supply Irving, Texas
PAP/Resupply Manager 07/2014 to 7/2017
Data Entry
Insurance Verification
Creating Spreadsheet to provide reports on numbers/goals to upper management
Helped create team protocols for daily work processes
Held team and individual meetings with team members to go over goals
Trained new and existing employees on System functions and Departments role/duties/new processes
Obtained extensive knowledge of Medical Equipment
Inbound Calls
Outbound Calls
Reviewed profitability for all outgoing orders
Reviewed all the Medical Documentation for outgoing orders, to ensure the order would be covered by
insurance, regarding:
Incontinence
Urological Catheters
PAP (Cpap, Bipap, Bipap s/t)
Complex Respiratory (Vent, Cough Assist, IPPB, etc)
TENS
Enteral Nutrition
Trach
Suction
50 PSI (Large Volume Nebulizer)
NPWT
NEB (Small Volume Nebulizer)

Volunteering/Interning:
Marshall Elementary Grand Prairie, Texas
2009 to 2011

Horizon Bay Grand Prairie, Texas

2010-2011

Organizations:
UIL DECA-Business and Finance (High School)
Student Council (High School)
Tribe- Drug & Alcohol Awareness (High School)
Ready. Set. Teach (High School)

Interests:
I Enjoy reading, walking, and photography.

Languages:
English Fluent
Spanish Fluent