Hybris Commerce & Hybris Billing

and other commerce possibilites

Presented By:
1. Trond Pedersen
2. Pavels Koliskins

Wednesday, October 26, 2016

www.pearlconsulting.no 1
BUSINESS MODEL CHANGE
SELL PRODUCTS
Vendors used to sell
products through one-time
transactions
Main focus was put on the
Orders, since that is where
main revenue was coming
from
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SELL SERVICES
Customers are demanding
their vendors to become
Service Providers
To have ongoing
relationship and who they
pay based on the amount of
services delivered as
measured by Subscription &
Metering
2
SERVICE PROVIDER VOLUMES

100,000+ 200+ MILLION

NEW CUSTOMER ACCOUNTS PER DAY TOTAL SUBSCRIBER BASE

1,000+ 1,000+
TRANSACTIONS PER SECOND 24x7 INVOICES PER SECOND

- HIGH-TECH, MEDIA, DIGITAL COMMERCE

DIFFERENT
- TELECOMMUNICATIONS
INDUSTRIES
- SHIPPING / LOGISTICS, FINANCIAL, ETC.

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 CUSTOMER JOURNEY

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HYBRIS COMMERCE AND BILLING ARCHITECTURE
billing items based on
SAP CC customer activity SD
SAP CRM SAP ERP
FI - AR
SAP CM

- provider order creation

- service description - provider contract change
- customers - price calculation - open balance
- invoice overview
- detailed billing overview

Data Hub

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HYBRIS COMMERCE AND BILLING SCENARIOS (1)
Pearl Consulting has experience integrating hybris Commerce and hybris Billing systems to
provide seamless customer experience.

Customers [SAP CRM integrations]

- synchronize customer information SAP CRM
between SAP CRM and hybris Commerce

Product Catalog [SAP CRM / ERP integrations]

- view catalog of services and products products & prices
- display price information (one time price, SAP CRM
installment base price, recurring fees,
campaign prices, etc.).
SAP ERP stock
- stock information (for products)

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HYBRIS COMMERCE AND BILLING SCENARIOS (2)
Ordering [SAP CRM integrations] SAP ERP SD Digital Platforms
- subscribe for service product with recurring fee
- buy new products (physical items) for one-time
fee SAP CRM
- buy both services and products in combination

Change Process / Service Management [SAP CRM

integrations] Digital Platforms
- service change (bundle upgrade, termination,
etc.)
- service management (changing PIN codes, SAP CRM
rebooting hardware, etc.)

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HYBRIS COMMERCE AND BILLING SCENARIOS (3)
Invoice & Billing [SAP ERP integrations] Payment Providers
- view invoices for the last billing period
- view detailed usage information (on-demand
service consumption, etc.) SAP ERP
- pay for selected invoice
- view payment history (online & offline)

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SAP DATA HUB (1)

- Data Hub is strategic SAP platform for

integrating hybris Commerce and other SAP ERP SAP CRM yMarketing etc.
SAP systems

- it s primary focus is asynchronous master

and transactional data replication Data Hub
(products, services, customers, orders,
etc.).

- SAP provides solid list of standard

template integrations OOB

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SAP DATA HUB (2)
- platform is highly extensible and SAP
reference implementations available OOB
SAP ERP SAP CRM yMarketing etc.
dramatically simplify integration process

- for example, new attribute retrieval from

the IDOC structure usually could be Data Hub
achieved only by XML configuration
change

- Pearl Consulting has successful reference

implementation, where Data Hub was
chosen for product, service, stock and
customer replication

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HYBRIS COMMERCE POWERED BY SAP HANA (1)

- SAP Hybris Commerce can be

empowered by SAP HANA since
version 5.2
Data Hub

- also SAP Data Hub can be easily

connected SAP HANA instance SAP HANA

- reference implementation running

both solutions under single HANA
instance

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HYBRIS COMMERCE POWERED BY SAP HANA (2)

- an easy way to configure multiple SAP

systems under single HANA system is to
use multitenant database container
feature available from SPS09

- using this approach multiple

applications (CRM, S/4, hybris
Marketing, Data Hub, hybris Commerce)
could be configured under single HANA
system

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Time To Engage Customers
Like Never Before

Our main office is in Lysaker We have an office in Riga

Lysaker Torg 25 Dzirnavu 57-4a Follow Pearl Consulting:
1366 Lysaker Riga, LV-1010
Oslo, Norge Latvia
www.pearlconsulting.no
+47 67 10 88 00 +371 66 11 89 90 13
rune.mollan@pearlconsulting.no iveta.brinke@pearlconsulting.no