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eSpace U1980 Unified Gateway

V100R001C01SPC800
Product Overview

Issue 08

Date 2013-10-21

HUAWEI TECHNOLOGIES CO., LTD.


Copyright Huawei Technologies Co., Ltd. 2013. All rights reserved.
No part of this document may be reproduced or transmitted in any form or by any means without prior
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All other trademarks and trade names mentioned in this document are the property of their respective
holders.

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The purchased products, services and features are stipulated by the contract made between Huawei and
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The information in this document is subject to change without notice. Every effort has been made in the
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Huawei Technologies Co., Ltd.


Address: Huawei Industrial Base
Bantian, Longgang
Shenzhen 518129
People's Republic of China

Website: http://enterprise.huawei.com

Huawei Proprietary and Confidential


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eSpace U1980 Unified Gateway
Product Overview Contents

Contents

1 Introduction .............................................................................................................................. 1
1.1 Product Positioning ....................................................................................................................................................... 1
1.2 Highlights ..................................................................................................................................................................... 2

2 Application Scenario ............................................................................................................... 4


2.1 Centralized Networking Scenario ................................................................................................................................. 4
2.2 Distributed Networking Scenario ................................................................................................................................. 5

3 Product Architecture ................................................................................................................ 8


3.1 Shelf .............................................................................................................................................................................. 8
3.2 Boards ......................................................................................................................................................................... 10

4 Functions and Features .......................................................................................................... 12


4.1 Basic Voice Services ................................................................................................................................................... 12
4.2 Supplementary Services .............................................................................................................................................. 14
4.3 Advanced Services ...................................................................................................................................................... 18
4.4 Voice Conference ........................................................................................................................................................ 22
4.5 Automatic Switchboard Service .................................................................................................................................. 22
4.6 Call Recording ............................................................................................................................................................ 23
4.7 CDR ............................................................................................................................................................................ 24
4.8 Intelligent Routing ...................................................................................................................................................... 25
4.9 Security ....................................................................................................................................................................... 26

5 Operation, Maintenance, and Management ....................................................................... 27


5.1 LMT ............................................................................................................................................................................ 27
5.1.1 System Architecture and Networking Mode ............................................................................................................ 27
5.1.2 Management Functions ............................................................................................................................................ 28
5.2 CLI Management Mode .............................................................................................................................................. 30

6 Technical Specifications ........................................................................................................ 31


6.1 Physical Specifications ............................................................................................................................................... 31
6.2 Performance and Capacity .......................................................................................................................................... 32
6.3 Ports and Protocols ..................................................................................................................................................... 33
6.4 Standard Compliance .................................................................................................................................................. 34

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eSpace U1980 Unified Gateway
Product Overview 1 Introduction

1 Introduction

1.1 Product Positioning


The eSpace U1900 series are switches used in Huawei IP Telephony (IPT) solutions. The
eSpace U1900 series provide professional voice over IP (VoIP) solutions that meet
communication requirements of various enterprises.
Table 1-1 shows the models and application scenarios of the eSpace U1900 series.

Table 1-1 Models and application scenarios of the eSpace U1900 series

Model Application Scenario


eSpace Small- and medium-sized enterprises or branches of large-sized enterprises
U1910 that have less than 100 users.
eSpace Small- and medium-sized enterprises or branches of large-sized enterprises
U1930 that have 100 to 300 users.
eSpace Small- and medium-sized enterprises or branches of large-sized enterprises
U1960 that have 300 to 1000 users.
eSpace Large-sized enterprises that have 1000 to 20000 users with up to 300 branch
U1980 offices.

The eSpace U1980 is the core switch SIP based control device used in Huawei IPT and
eSpace UC solutions. It can be deployed on a hybrid network with IP phones, remote analog
phones, Wi-Fi phones, soft phones, unified communications services, contact center services
and voicemail with unified messaging support providing high-quality voice and value-added
services for enterprises customers, such as government departments, electric power
companies, and financial companies. Figure 1-1 shows the appearance of eSpace U1980.
The U1980 is the core platform of IP Huawei UC solution, it can be centralized or distributed
architecture. The management is centralized and it can support until 300 remote gateways on
remote offices with survivability functions.
It can support SIP extension, (eSpace IP phones, softphones, eSpace desktop), analog phones
by IAD or gateways

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eSpace U1980 Unified Gateway
Product Overview 1 Introduction

Figure 1-1 eSpace U1980 appearance

Based on a professional voice platform, advance architecture, secure and reliable backup
mechanism, and rich voice, data, and video services, the eSpace U1980 can be used to
customize communication solutions for enterprises. It also supports the dual-node Scenarios,
local regeneration, and highly reliable networking, improving enterprise management
efficiency and competitiveness.

1.2 Highlights
The eSpace U1980 provides rich services and ports. It is highly reliable and easy to deploy
and maintain.

Rich Services and Ports


Supports high-fidelity voice conferences and scheduled conferences.
Supports E1/T1, PRI, SS7, R2, QSIG, AT0, and SIP signaling messages and protocols
and integrates narrowband and broadband services.

The support for AT0 trunks varies depending on the local PSTN standard.

High Reliability
Provides 99.999% system reliability and supports 2+1 power backup.
Supports the active/standby mode and active/standby switchover, ensuring the gateway
access reliability.

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Product Overview 1 Introduction

Adapts to requirements of large-sized enterprises and reduces the costs for enterprises.
Can be expanded and upgraded to UC applications, protecting customers' investments.
The U1980 support two SMCU (eSpace U1980 main control unit), It supports processor
redundancy 1+1 hot backup. When the active board is faulty, the standby board
automatically replaces the active board. The backup processor synchronize with the main
processor in real time, all the calls remains stand

Easy Deployment and Maintenance


Supports various networking modes, including the centralized networking and
distributed networking.
Supports unified network management, and provide a visual maintenance and operation
tool.
The eSpace U19xx works with VxWorks, it is a real-time operating system of High
Reliability, and this OS is open and standard on the telecommunication industry.

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Product Overview 2 Application Scenario

2 Application Scenario

2.1 Centralized Networking Scenario


In the centralized networking scenario, an eSpace U1980 is deployed and connected to the
local carrier network. Voice terminals such as IP phones, analog phones, and SoftPhone
connect to the eSpace U1980 and provide rich voice services for the enterprise. This network
applies to large-sized enterprises with no or few branches.

Typical Network
Figure 2-1 shows the centralized networking.

Figure 2-1 Centralized networking scenario

Network Description
Analog phones and fax machines connect to an IAD through analog phone cables. The
IAD, IP phones, and SoftPhone connect to the eSpace U1980 in LAN mode. A maximum
of 20,000 voice users can register with the eSpace U1980.

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Product Overview 2 Application Scenario

The eSpace U1980 connects to the PSTN through trunks.

A UC server can be added to the network to provide UC, CDR, and eSight services.
To connect the eSpace U1980 to the PSTN through an analog trunk, you must deploy an IAD132 or
IAD1224 that has FXO ports to implement the analog trunk access.
It is recommended that you deploy firewalls at the network entry and exit as well as at the user access
point of the enterprise, and make access control policies according to Communication Matrix.

2.2 Distributed Networking Scenario


In the distributed networking scenario, the eSpace U1980 is deployed on the central node, and
eSpace U1980s are deployed on branch nodes.

Typical Network
Figure 2-2 shows the networking.

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Product Overview 2 Application Scenario

Figure 2-2 Distributed networking

Network Description
The network is described as follows:
A maximum of 300 branch nodes are supported in a distributed networking.
The central node and branch nodes connect to the PSTN through trunks.
The central and branch nodes are connected through SIP trunks and use the heartbeat
mechanism to monitor the running status of the peer devices.
The dual redundancy function is supported. Two eSpace U1980s are deployed in
active/standby mode on the central node allowing that if the first U1980 goes down, the
second one .
The eSpace U1980 supports up to four redundant sites using DNS.
When the central node and branch nodes are connected properly:
Users and services are configured and controlled in a unified manner on the central
node.

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Product Overview 2 Application Scenario

SIP users cannot register with branch nodes. Branch nodes cannot be set to the IMS
mode.
Branch nodes synchronize SIP user data from the central node, and register analog
users on branch nodes with the central node.
When the central node is faulty or disconnected from branch nodes:
Each branch node becomes an independent IP PBX in a survivable mode. SIP users
can register with branch nodes.
The follow basic call function remains available for users on branch nodes.
The basic call function remains available for users on branch nodes.

It is recommended that you deploy firewalls at the network entry and exit as well as at the user access
point of the enterprise, and make access control policies according to Communication Matrix.

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eSpace U1980 Unified Gateway
Product Overview 3 Product Architecture

3 Product Architecture

3.1 Shelf
The shelf provides a space for placing and connecting the internal components of the eSpace
U1980. It also protects the components from contamination and external damage.

Appearance
The shelf of the eSpace U1980 is a standard 6 U shelf. It is 436 mm in width, 420 mm in
depth, and 264 mm in height. Figure 3-1 shows the front panel of the shelf. Figure 3-2 shows
the rear panel of the shelf.

Figure 3-1 Schematic drawing of the eSpace U1980 front panel

1 Indicator 2 Mounting ear

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eSpace U1980 Unified Gateway
Product Overview 3 Product Architecture

Figure 3-2 Schematic drawing of the eSpace U1980 rear panel

1 Power switch 2 Power module


3 Fan tray assembly 4 Slot

Slots
Slots are located at the back of the shelf, as shown in Figure 3-2.
The eSpace U1980 provides two SMCU slots and eight slots for interface boards:
Slots 0 and 1 are SMCU slots used to install the IP PBX-SMCU boards.
Slots 2 to 9 are used to install interface boards and SC1-MRS boards. Mixed insertion is
supported.
Figure 3-3 shows the slot distribution of the eSpace U1980.

Figure 3-3 Slot distribution of the eSpace U1980

When only one IP PBX-SMCU board is installed, the system runs in single-node control mode.
When two SMCU boards are installed, the system runs in active/standby control mode and has a
higher reliability.
The eSpace U1980 requires at least one IP PBX-SMCU board and one SC1-MRS board for
operation. You can install more boards according to the system capacity. If certain slots are not used,
you must install filler panels.

Power Supply
The eSpace U1980 uses two power supply modules that can be swapped and work in
active/standby mode. The AC and DC power supplies are supported.
The power supply module provides the following functions:

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Product Overview 3 Product Architecture

Equalizing currents and backing up power supplies


By default, an eSpace U1980 has one power supply module installed in slot 0. If an
eSpace U1980 has two power supply modules installed, it can equalize currents and back
up power supplies. When working normally, each power supply module shares the load
by providing separate output current. When a power supply module stops working, the
other power supply module continues to work.
Supporting hot swapping
You can insert a power supply module directly into a vacant slot of the power
distribution frame without powering off the eSpace U1980. When a backup power
supply module is installed, you can remove a power supply module without affecting the
running of the eSpace U1980.
When two power supply modules are configured, you cannot configure both the AC and
DC power supply modules on an eSpace U1980.

3.2 Boards
The boards of the eSpace U1980 include IP PBX-SMCU, SC1-MRS, SC1-DTU-4, SC1-DTU-
8.

Board Panel and Functions


IP
PBX-
SMC
U

The IP PBX-SMCU provides the following functions:


Provides the SoftSwitch functions.
Processes media control protocols.
Supports L3 switching and Time Division Multiplex (TDM) switching.
Supports hot swap.
Supports 1+1 hot backup. When the active board is faulty, the standby board
automatically replaces the active board.
SC1-
MRS

The SC1-MRS provides the following functions: number allocation, digit


collection, voice playing, Color Ring Back Tone (CRBT) playing, recording,
voice conference, conversion from the TDM signaling to the VoIP signaling. The
SC1-MRS provides 256 channels for processing the media resources.
The SC1-MRS supports load sharing. When all the boards run normally, they
share loads evenly. When a board is faulty, other normal boards share the load to
ensure the normal running of the system.

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Product Overview 3 Product Architecture

Board Panel and Functions


SC1-
DTU-
4

The SC1-DTU-4 board provides access for digital trunk.


The rate of an E1 port is 2.048 Mbit/s. The E1 ports comply with G.703 and
G.704 and support signaling such as SS7, PRI, R2, and QSIG.
The rate of an T1 port is 1.544 Mbit/s. The T1 ports comply with G.703 or G.704
and support PRA signaling.
SC1-
DTU-
8

The SC1-DTU-8 board connects to digital trunk of upper layer offices.


The rate of an E1 port is 2.048 Mbit/s. The E1 ports comply with G.703 and
G.704 and support signaling such as SS7, PRI, R2, and QSIG.

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Product Overview 4 Functions and Features

4 Functions and Features

4.1 Basic Voice Services


Voice Communication
The eSpace U1980 supports basic voice communication, including:
Intra-office communication
Intra-office users under the eSpace U1980 can use various supported broadband
terminals to make voice calls to each other.
Narrowband trunk-based communication
The eSpace U1980 connects to the PSTN or TDM PBX through digital trunks or analog
trunk such as E1/T1, G.703, ISDN PRI, R2, MFC, Q Signaling (QSIG), or AT0 trunk.
SS7 is short for signaling system No. 7, ISUP for integrated services digital network user
part, and TUP for telephone user part. Users can make voice calls and receive incoming
calls based on narrowband trunks.
Broadband trunk-based communication
The eSpace U1980 uses the SIP trunk to connect to the IP PBX, softswitch, or IMS.
Voice calls can be made between intra-office users and the users under other devices.
The eSpace U1980 include SIP server features as Register/Proxy under international
standards and it can register IP phones from other vendors

The eSpace U1980 can be connected to broadband terminals (including SoftPhone, eSpace Desktop, and
SIP SoftConsole), and access devices (including IADs).

Point-to-Point Multimedia Communication


The eSpace U1980 supports the point-to-point (P2P) multimedia communication service,
allowing SIP-based multimedia terminals to communicate with each other.
Supports the eSpace Desktop and uses the video codec H.263.
Supports the eSpace 8850.
Supports P2P video calls between intra-office users and SIP-based P2P video calls
between intra-office and outer-office users.

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Product Overview 4 Functions and Features

Call Rights Control


The eSpace U1980 allows users to make intra-office calls, local calls, national toll calls, and
international toll calls. In addition, a maximum of 32 types of call rights can be defined to
restrict users from making specified types of calls.

Number Analysis and Processing


The eSpace U1980 analyzes the calling and called numbers based on their prefix and length to
control incoming and outgoing call rights. The calling number is analyzed before the called
number. Numbers with the same prefix are analyzed based on the length.
The eSpace U1980 can analyze and process a regular number or prefix containing a
maximum of 32 digits and an intra-office number containing a maximum of 16 digits.
The eSpace U1980 can analyze a maximum of 1024 calling numbers and a maximum of
2048 called numbers.
The eSpace U1980 supports 15000 number mapping records in standard ISDN ENUM
(E.164) format.
The eSpace U1980 can insert, change, or delete digits in calling and called numbers. The
length of a changed number cannot exceed the maximum value. A maximum of 1024
change types are supported.

A number prefix is the first digit or first few digits in a number to specify the number attribute.
Prefixes can identify emergency, intra-office, local, intra-office and local, national, and international
calls, and support 32 levels of customized call rights. The intra-office and local prefixes are applied
when the intra-office prefix is the same as the local outgoing prefix.

Voice Processing, Encoding, and Decoding


The eSpace U1980 provides the following voice processing capabilities:
Supports the voice activity detection (VAD), comfort noise generator (CNG), echo
cancellation (EC), gain adjustment, jitter buffer, and packet loss compensation (PLC)
technologies, providing users with high-quality voice services.
Supports type of service (TOS) and Differentiated Services Code Point (DSCP)
technologies, ensuring that voice streams are preferentially transmitted.
Supports the Real-Time Transport Control Protocol (RTCP) and provides statistical
information about the total numbers of RTP packets sent and received, total numbers of
bytes sent and received, delay, jitter, and packet loss rate.
The eSpace U1980 supports various codecs such as G.711 (A-Law/U-law), G.729a/b. In
addition, it supports voice codec change and priority selection.

Fax
The eSpace U1980 supports T.30 faxes in the circuit switched domain and T.38 faxes in the
packet switched domain, and transparent transmission of G.711 faxes.
The end-to-end delay for transmitting signals using a fax machine cannot exceed 3
seconds. It is recommended that no more than four T.38 code switching gateways be
deployed on the network.
For transparent transmission, eSpace U1980 converts voice calls in G.729 encoding
mode into G.711 faxes.

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Product Overview 4 Functions and Features

4.2 Supplementary Services


Table 4-1 lists the supplementary services provided by the eSpace U1980.

Table 4-1 Supplementary services


Type Service Description
Calling Local Number Query A user can dial a specified prefix to query the
services Service local number or ONLY number.
CLIP Service When the calling line identification presentation
(CLIP) service is enabled for a user, calling
numbers are displayed on the user's phone.
CLIR Service When the calling line identification restriction
(CLIR) service is enabled for a user, the user's
number will not be displayed on the called
users' phones.
CLIRO Service If a user activates the calling line identification
restriction override (CLIRO) service, the user's
phone can display all calling numbers
(including those numbers for which the CLIR
service has been enabled).
CNIP Service When a user has enabled the Calling Name
Identification Presentation (CNIP) service, the
name of the calling party will be displayed on
the user's phone when there is a call coming.
CONP Service When a user has enabled the Connected Name
Identification Presentation (CONP) service, the
name of the called party will be displayed on
the user's phone when the user makes a call.
CNIR Service When a user has enabled the Calling/Connected
Name Identification Restriction (CNIR) service,
the name of this user is not displayed on the
peer party's phone.
CFC Service The call forwarding conditional (CFC) service
forwards calls meeting specified criteria to
preset numbers. The criteria include the calling
number, time segment, and called user's status.
CFU Service If a user activates the call forwarding
unconditional (CFU) service, all incoming calls
are forwarded to a specified number regardless
of the user status.
CFNR Service If a user activates the call forwarding on no
reply (CFNR) service, an incoming call is
forwarded to a specified number if the user does
not answer the call within 20 seconds.
CFB Service If a user activates the call forwarding busy
(CFB) service, incoming calls are forwarded to

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Product Overview 4 Functions and Features

Type Service Description


a specified number when the user is busy.
CFO Service If a user activates the call forwarding offline
(CFO) service, incoming calls are forwarded to
a specified number when the user is offline.
Call Transfer Service If the call transfer service is enabled, a user can
transfer a call to a third party by pressing the
hookflash or Transfer key during a
conversation, it applies for internal or external
calls. The user then automatically quits the
conversation.
Call Hold Service A user can hold an ongoing call and resume it
later.
Call Park Service A user can hold a call on one phone and resume
the call on another phone. If the user does not
resume the call within the specified duration,
the call is released, and the held party hears the
busy tone.
Call Waiting Service If a user activates the call waiting service and a
third party makes a call to the user when the
user is on a call, the user hears a prompt tone of
the new call and can answer or dismiss it
without losing the first call.
Three-Party The calling or called party in a two-party
Conversation Service conversation can call a third party to start a
three-party conversation or talk to the other two
parties separately without ending the current
conversation.
Dial Plan Dial Plan The U1980 supports up to 32 digits dial plan.
Call Call-out Restriction If the call-out restriction service is enabled for a
restriction Service user, the user is prohibited from making
services specified types of outgoing calls.
Password Change The password change service allows a user to
Service change the password that is used in the call-out
restriction, password-based call restriction, and
ONLY services, and is used to deactivate all
services.
Call back CBB Service If user A has enabled the Call Back on Busy
services (CBB) service, when user A calls user B who is
busy, the system can automatically inform user
A of user B'status when user B is idle.
ACB Service The automatic callback (ACB) service enables a
user who makes a call to register the call when
the called user does not answer the call. The
system monitors the status of the called user.
When detecting that the called user has call

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Product Overview 4 Functions and Features

Type Service Description


records, the system automatically makes a call
to the calling user and establishes the
connection between the called and calling users.
Redial Last Number Redial The Last Number Redial service allows a user
to dial the last called number.
Pickup Co-Group Pickup The co-group pickup service allows a user to
services Service use the user's own phone to answer incoming
calls for members in the same pickup group.
Designated Pickup The designated pickup service allows a user to
Service use the user's own phone to answer incoming
calls for another user by dialing the pickup
access code and the called user's number.
Attendant Break-in Service The attendant can break in on the conversation
services between intra-office users or between intra-
office and outer-office users. A three-party
conversation begins.
Forced Release Service An attendant can forcibly release an ongoing
conversation of a user when there is a toll call to
this user or for other reasons.
Privileged User Service Users who activate the privileged user service
can forcibly talk with another user.
Recording Playback An attendant can play the voice recordings or
Service signal tones on all channels.
Ringing Simultaneous Ringing When a user who activates the simultaneous
services Service ringing service is called, the user's phone and
other specified phones ring simultaneously.
Sequential Ringing When a user who activates the sequential
Service ringing service is called and does not answer the
call within 20 seconds, the user's phone stops
ringing and other specified phones ring in
sequence.
Distinctive Ring Tone This service enables a user to determine the
Service calling party type based on different ring tones.
Enhanced DND Service To block all incoming calls, a user can use the
service do not disturb (DND) service. If a user's phone
activates the DND service, other users who call
the user hear the DND announcement, and no
call is put through to the user. The DND service
does not affect outgoing calls, and the user can
call other users normally.
Absent User Service If a user activates the user absent service, other
users who call the user hear an announcement
indicating that the called party is absent. This
service is used when a user is unavailable for

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Product Overview 4 Functions and Features

Type Service Description


answering calls.
Alarm Service If a user activates the alarm service, the user's
phone rings automatically at the preset time.
Multi-Number Service A user who activates the multi-number service
can register multiple numbers including a
primary number and one or more secondary
numbers. The user can be reached by any of the
numbers.
ABD Service Users can dial a one-digit or two-digit
abbreviated number instead of the original
called number.
ONLY Service The One Number Link You (ONLY) service
refers to a service in which multiple terminals
of a user share the same number and the same
supplementary services.
Hunt Group Service When a user dials a hunt group number, the
phones of members in the hunt group ring
simultaneously or sequentially.
Group Call Service The group call service allows the administrator
to create a user group.When an outer-group user
dials the group access code, all phones in the
group ring. An intra-group user picks up the
phone and talks to the outer-group user, and
other intra-group users can pick up phones to
join the call.
PBX Group Line The system selects a called party from a PBX
Selection Service group according to the preset selection mode
when a non-PBX group user dials the number of
the PBX group.
Number Service of Number When a user's number is replaced and another
Replacemen Replacement on the user dials the user's original number, an
t Services Same Phone announcement is played, indicating that the
number is replaced and that the call can be
automatically connected to the new number.
Service of Number After a user connects the phone to another
Change on the Same phone line and changes the number, when
Phone another user dials the user's original number, an
announcement is played, indicating that the
number is changed and that the call can be
automatically connected to the new number.
Managemen IP Phone Status Users can view the IP phone status of other
t and setting Detection Service users using the programmable key on an IP
phone.
Remote Activation A user can dial a specified prefix on a local
Service phone to activate or deactivate forwarding

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Product Overview 4 Functions and Features

Type Service Description


services or advanced secretary services for other
phones as prompted.
Service of Deactivating Users can deactivate all supplementary services
All Services on their phones. The service rights are not
affected.

4.3 Advanced Services


The eSpace U1980 supports user rights management by level and call barring policies.

User Rights Management by Level


eSpace U1980 users are assigned four levels of rights from lowest to highest: default, normal,
advanced, and super. Users at different levels have different rights to use supplementary
services or make calls. By default, users are at the default level.
Right levels for supplementary services
The rights at lower levels to use supplementary services are subsets of the rights at
higher levels. Table 4-2 describes the mapping between service rights and user levels.

Table 4-2 Mapping between service rights and user levels

Call Right User Level Service Rights


Default Users have rights to use local number query,
call transfer, call forwarding, call waiting,
abbreviated dialing, outgoing call barring,
alarm clock, CLIP, password change, phone
conference, unified access to the fax
mailbox, call park, call right, ONLY, DND,
and absent user services.
Normal In addition to services that users can use at
the default level, users at the normal level
have rights to use CBB, designated pickup,
and instant conference services.
Advanced In addition to services that users can use at
the normal level, users at the advanced level
have rights to use three-party call, call hold
for multiple calls, simultaneous and
sequential ringing, break-in, and forced
release services.
Super Super level: In addition to services that
users can use at the advanced level, users at
the super level have rights to use privileged
user, secretary, and secretary station
services.

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Product Overview 4 Functions and Features

Right levels for call rights and call control by time segment
Users at different right levels have different rights to make calls. Call rights can be
control by time segment so that users at a level can make calls only in a specified time
segment. Table 4-3 describes the mapping between call rights and user levels.

Table 4-3 Mapping between call rights and user levels


Call Right Intra-Office Local Call National Toll International
User Level Call Call Toll Call
Default Yes Yes No No
Normal Yes Yes Only working No
time
Advanced Yes Yes Yes Only working
time
Super Yes Yes Yes Yes

Trunk preemption for higher-right-level users


If trunks are insufficient, reserved trunks can be used based on the preset user level.
If there is no available reserved trunk, higher-right-level users who make outgoing calls
can preempt the trunks assigned for lower-right-level users. For example, a user at the
super level can preempt trunks occupied by users at the advanced, normal, and default
levels. When the trunk of a lower-right-level user is preempted, the user hears the busy
tone (configurable), and the call is released.

Users at the same level cannot preempt trunks of one another; By default, the busy tone is played when a
trunk is preempted. An announcement can be also played.

Call Barring Policies


The eSpace U1980 can restrict calls as required. Table 4-4 describes the call restriction
services.

Table 4-4 Call restriction services

Service Description
Call barring by calling number Call rights that are classified by calling
number include incoming and outgoing call
rights, for example, local call rights, toll call
rights, and trunk call rights.
Call barring by called number Call rights that are classified by called
number include incoming and outgoing call
rights, for example, local call rights, toll call
rights, and trunk call rights.
Call barring by blacklist or whitelist Call barring by blacklist or whitelist allows
a user to accept or reject calls made by a list

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Product Overview 4 Functions and Features

Service Description
of users.
Users in the blacklist group can call only
users in the whitelist group.
Users in the ordinary call barring group
can call users in the same group or in the
whitelist group, but cannot call users in
the blacklist group.
Users in the whitelist group can call
users in any of the three groups.
Call barring by personal blacklist Call barring by blacklist or whitelist allows
a user to accept or reject calls made by a list
of users. The personal blacklist has a lower
priority than the system blacklist.
VoIP domain-based call barring IP PBX logically assigns some local users
or office routes to a VoIP domain for
barring calls and sets the maximum number
of concurrent calls for this VoIP domain.
When receiving a new call request, the IP
PBX checks the calling and called parties'
domains and the maximum number of calls
allowed. If the maximum number of calls
allowed is reached, the call fails, and the
calling party hears an announcement.
Password-based call barring eSpace U1980 determines whether a user
can make calls by asking the user to enter a
password. The password is bound to the
user's phone.
Call barring by card number and password Users can use authorized card numbers and
passwords to make calls from any phones in
the office. This service supports the
following two dialing modes:
IVR navigation dialing mode: Users
enter the password-based call barring
prefix, and dial a number as prompted.
Full number dialing mode: Users
directly enter outgoing prefix*call
barring service ID*password*called
number# to make a call.
PIN-Code Service The PIN-Code service enables differentiated
call-out service rights for different users that
share the same IP phone.
Calling number authentication If the calling number authentication service
is configured for the called number prefix
involved in an incoming call from a local
user or a trunk, the IP PBX initiates a
request to the remote authentication dial-in
user service (RADIUS) server to

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Product Overview 4 Functions and Features

Service Description
authenticate the calling number. If the
authentication is successful, the IP PBX
connects the call. If the authentication fails,
the call fails.
Call barring by region The IP PBX manages call rights for users
who use different types of phones in various
regions.
After users under the IP PBX are
assigned to different VoIP domains, the
IP PBX determines whether a call can be
established based on the calling number,
called number, or domain type.
This service meets VoIP restriction
requirements of India offices. Incoming
and outgoing calls cannot be routed
through broadband and narrowband
trunks. Different rights can be assigned
to trunks to prevent trunk tandem calls.
Anonymous call barring This service allows the system to restrict
anonymous calls (including intra-office
calls and outer-office calls) to a user.
Restriction on outer-office call duration When a user under eSpace U1980 makes an
outgoing call to or receives an incoming call
from an outer-office user, the IP PBX
controls the call duration as configured and
plays an announcement to the user when
there is only one minute left.

Emergency Call
As long as the network between the IP phones and the eSpace U1980 is available, users can
make emergency calls in any state (such as unregistered, call rights restricted, or overdrawn
state). The emergency call center can locate the calling parties.

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The emergency call service is still available in the following scenarios: account overdrawn,
password-based call barring, call baring by card number, national/international toll call barring,
intra-office call barring, outer-office call barring, call barring due to the full CDR pool, RADIUS
authentication failure, and call barring by VoIP domain.
Currently, eSpace 79xx (V100R001C01SPC400 or later) support the emergency call function.
Calls do not carry location information. The emergency call center can locate the calling parties
according to the calling numbers only when users with these numbers have reported their locations
to the emergency call center beforehand.

4.4 Voice Conference


eSpace U1980 provides scheduled and instant conferences bridge. Scheduled conferences can
be classified into the following types:
Conference through individual dialing-in
Conference through host convening
Conference through system convening

Scheduled Conference
Individual Dialing-In
Participants dial a conference access code and enter the conference ID and password as
prompted to join a conference. If the conference ID or password that a participant enters
is incorrect, the participant returns to the upper-level menu.
Host Convening
The moderator joins a conference and performs operations on the phone to invite or
remove participants.
System Convening
The moderator sets a participant list in advance, and the system calls the listed
participants at the scheduled time. Participants can simply pick up phones to join the
conference.

Instant Conference
Users can directly initiate an instant conference without scheduling the conference in advance.

4.5 Automatic Switchboard Service


The automatic switchboard service is also called the interactive voice response (IVR) service
or auto attendant. After an enterprise sets an automatic switchboard number, all incoming
calls are forwarded to the automatic switchboard. The automatic switchboard can play voice
prompts (customizable), collect digits, and connect calls automatically. By default, the
automatic switchboard prompts calling users to enter the extension number.
A maximum of 256 automatic switchboards (ID: 0 to 255) can be configured, in which
250 automatic switchboards (ID: 5 to 254) support script customization.
Each automatic switchboard can process a maximum of 480 concurrent calls depending
on the media resources.

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Users can dial an automatic switchboard number plus an extension number to directly
make a call to the extension number. This function is not supported if the automatic
switchboard uses the AT0 trunk.
Voice prompts can be set by time segment, that is, different voice prompts are played in
different time segments.
When a called party hangs up the phone on an extension, the switchboard becomes
available for the calling party.

4.6 Call Recording


The eSpace U1980 can connect to a VoiceCodes recording server using a SIP trunk to
implement the call recording function.

For recording during a P2P call or during a conference, the recording initiator must use an
IP phone and has been assigned the recording service right.
All participants hear related announcements when recording starts and ends.
The recording service right is determined by the two parties during a call. Particularly, in
the ONLY service, the recording service right is determined by the primary number.

Call recording involves the following scenarios:


P2P call recording
During a P2P call, a party can press the Record button to start or stop the recording. If a
user has been assigned the automatic recording right, restarting automatically starts with
no need for the user to perform any operations.
Recording during a conference
During a conference, the moderator can press the Record button to start or stop the
recording.
Scheduled conference recording
When scheduling a conference on the BMU, the user that has been assigned the
automatic recording right can set automatic recording. When the conference start time
arrives, the eSpace U1980 automatically invites the recording server to the conference
for recording, and all participants hear related announcements when joining the
conference. When the conference end time arrives, recording automatically stops. During
the conference, the moderator (who has been assigned the recording right) can enable or
disable recording.

When the following services are used, the recording function is unavailable:

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Three-party call, call hold, barge, privileged user, call waiting, or call forwarding service
Automatic switchboard service (dialing the automatic switchboard prefix or IVR prefix)
Fax or alarm service
Advanced secretary service
Service activation or deactivation using service prefixes

During call recording, any other services, such as P2P video call and fax services, cannot be
initiated.

4.7 CDR
The eSpace U1980 stores binary call detail records (CDRs) in the CDR pool that is located in
the buffer area and it is able to integrate with any call accounting 3rd party.

CDR Server
A CDR server stores and processes binary CDRs from multiple IP PBXs at the same time.
A CDR server can connect to a maximum of 30 IP PBXs.
A CDR server can process a maximum of 1200 CDRs every second.
Every CDR is backed up on the CDR server.
The size of each CDR is 240 bytes.
A CDR server uses the BMU or a third-party system to obtain, query, and collect
statistics on CDRs.

CDR Interface
The CDR interface enables an IP PBX billing system to provide CDRs for third-party billing
systems and billing centers openly and securely.

CDR Console Integration


A CDR server provides a graphic man-machine interface for users to manage CDRs.
Querying CDRs
Users can use any of the following search criteria to query CDRs from a CDR server:
calling number, called number, IP address of the device for which CDRs are generated,
and CDR generation time.
Deleting historical CDRs
Users can delete CDR files from a CDR server to free up disk space. Only CDRs that
were generated one month ago can be deleted, which ensures the data security.
Viewing CDR pool information
Users can view the CDR pool status of an IP PBX according to the IP PBX IP address.
Controlling CDR transfer
Users can enable the automatic CDR transfer function. When new CDRs are generated in
the CDR pool of an IP PBX, a CDR server automatically retrieves the CDRs if the
automatic call transfer function is enabled. The automatic CDR transfer function is
enabled by default.

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4.8 Intelligent Routing


The intelligent routing service automatically selects office routes when an IP trunk or a TDM
trunk is faulty, and provides routing polices to increase communication reliability and
minimize communication costs.
Routing by time segment
Different time indexes are set for different office routes. Each time index corresponds to
a specified time segment (accurate to hour). Based on the current time, the IP PBX
searches for the time index for an outgoing call and selects the related office route.
The IP PBX allows multiple office route selection codes to share one office route. When
an office route is added to multiple office route selection codes, multiple routing policies
apply to the office route. The IP PBX automatically selects the routing policy based on
the outgoing prefix that a user dials.
Routing by charge rate
Different charge rate reference values are set for different office routes. The IP PBX
preferentially selects the office route with the lowest charge rate reference value for
outgoing calls. If all trunk circuits are busy for this office route, the IP PBX selects the
office route with the second lowest charge rate reference value.
Rerouting upon a routing failure
When a call fails to be routed based on the office route selection code, the IP PBX selects
a new route based on the standby office route selection code corresponding to the failure
processing index.
Route load balancing
The IP PBX balances traffic among multiple preset routes. The IP PBX polls office
routes based on office route IDs in ascending order till an office route that contains idle
circuits is found. The later calls will poll from the next office route after an office route is
selected by the preceding call.
Routing by percentage
Different percentages are set for different office routes. The IP PBX selects office routes
in turn based on the preset percentages. Except the office routes whose percentages are
set to 100%, office routes are polled based on preset percentages in descending order.
Routing by user right level
Different office routes are set for different user right levels. When a higher-right-level
user makes an outgoing call, the IP PBX preferentially selects the office route that is set
for the user right level. If selecting the office route fails, the IP PBX selects the office
route that is set for a lower user right level.
When routing by user right level is used, the IP PBX preferentially uses an office route at
the user right level to route calls. If no circuit is idle, the office route that is set for a
lower user right level is used. Office routes that are set for the same level are polled
based on office route IDs in ascending order. To ensure good voice quality of calls for
higher-right-level users, these users are allocated with high-performance office routes.
Lower-right-level users, however, are not allowed to use these office routes.
Trunk link balancing
The IP PBX preferentially selects a trunk with more idle circuits to balance loads among
available trunk links.

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Product Overview 4 Functions and Features

4.9 Security
The eSpace U1980 provides enhanced security measures for users.
The communication port matrix is delivered with the product documentation. The
services and ports that are not listed in the communication port matrix should not be
enabled.
The communication port matrix contains the following information: available ports,
transport layer protocols used by the ports, network elements (NEs) that use the ports to
communicate with peer NEs, application layer protocols used by the ports and
description of the services at the application layer, information about whether services at
the application layer can be disabled, authentication modes of the ports, and functions of
the ports (such as transmitting management traffic, control traffic, or data traffic).
The Secure Shell (SSH) protocol is used to authenticate user login.
Passwords sent from the LMT client to the server are encrypted using the Secure Hash
Algorithm (SHA).
Media streams RTP (SRTP) and TSL signaling in the voice services are encrypted to
ensure user data security, AES-64 and128.

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Product Overview 5 Operation, Maintenance, and Management

5 Operation, Maintenance, and


Management

5.1 LMT
The Local Maintenance Terminal (LMT) is the NE management system for eSpace U1980.
The LMT provides functions such as alarm management, configuration management, security
management.

5.1.1 System Architecture and Networking Mode


The LMT consists of LMT servers and clients. An LMT server connects to and manages
multiple eSpace U1980s using SSH or Telnet. Multiple LMT clients can connect to an LMT
server.

System Architecture
Figure 5-1 shows the system architecture of the LMT.

Figure 5-1 System architecture of the LMT

LMT server
Installed on a PC, connects to multiple eSpace U1980s, manages alarms, tracing and
performance data, and logs, and transfers the information to LMT clients.
System requirements: 32-bit Windows XP, Windows 7, Windows Server 2003, Windows
Server 2008 R2, or 64-bit SuSE 11 SP2 operating system, dual-core 2.0 GHz CPU or
higher, 2 GB memory or more, and 80 GB hard disk space or more.
LMT client

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Installed on a PC, communicates with an LMT server using TCP, and displays the
information about alarm management, configuration management, device management,
version upgrade, and log management transferred from the LMT server in graphic mode.
System requirements: 32-bit Windows XP or Windows 7 operating system, dual-core 2.0
GHz CPU or higher, 2 GB memory or more, 80 GB hard disk space or more, and a
display that supports 1280 x 1024 or higher resolution.

Network
Figure 5-2 shows the LMT network.

Figure 5-2 LMT network

The relationships among LMT clients, LMT servers, and eSpace U1980s are as follows:
An LMT server and client can be installed on different PCs or the same PC.
An LMT client can connect to an LMT server installed on the same PC or a different PC.
An LMT client can connect to only one LMT server, but an LMT server can connect to a
maximum of four LMT clients.
An LMT server can manage ten eSpace U1980s, but an eSpace U1980 can be managed
by only one LMT server.

5.1.2 Management Functions


Main LMT functions include alarm management, surveillance management, configuration
management, signaling tracing, one-click fault information collection, upgrade, and log
collection.
Table 5-1 lists the main LMT functions.

Table 5-1 Main LMT functions


Management Subfunction
Function
Alarm Displays and queries real-time alarms.
management Displays and queries historical alarms.

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Management Subfunction
Function
Queries alarms by search criteria such as alarm severity, alarm type,
alarm occurrence time, and alarm clearance time.
Collects statistics on alarm by level.
Sets alarm tones.
Acknowledges and clears alarms.
Synchronizes and filters alarms.
Exports alarms.
Surveillance Monitors the board status.
management Monitors the CPU usage.
Monitors the E1/T1 port status.
Monitors channel status.
Monitors trunk link status.
Configuration Adds, deletes, modifies, and logs in to the eSpace U1980 via.
management Configures users, services, and trunks through the wizard.
Configures data and queries status through the command navigation
tree.
Configures users, IP Telephony services and extensions in a
centralized environment.
All changed performed remotely to the platform are affected to the
central site and vice-versa.
Manages voice files.
Manages patches and versions.
Configuration can be performed via web, http, https and ssh.
Signaling tracing Traces and parses the SIP broadband signaling.
Traces and parses the PRI, SS7, R2 and QSIG narrowband
signaling.
Reports the traced messages with a user phone number being the
tracing condition.
Manages tracing tasks.
Displays messages and signaling in real time.
Automatically saves messages and signaling.
Queries historical messages and signaling.
Deletes messages or signaling.
One-click fault Collects the CPU usage.
information Collects the memory usage.
collection
Collects the status information about login users.
Collects blade status.
Collects trunk link status.
Collects the black box information.

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Management Subfunction
Function
Upgrade Uploads eSpace U1980 version files.
Backs up version files and patches.
Upgrades the eSpace U1980 and the data.bin file.
Rolls back the eSpace U1980.
Generates upgrade logs.
Displays the upgrade progress dynamically.
Log collection Downloads operation logs.
Downloads run logs.
Queries and retrieves debug logs.

5.2 CLI Management Mode


Users can use the command line interface (CLI) to operate and maintain the eSpace U1980.
Figure 5-3 shows the network of the CLI management mode.

Figure 5-3 Network

Users can use the CLI in either of the following ways:


Connect a PC directly to the serial port of the eSpace U1980, use the Super Terminal tool
to set up a connection between the PC and the eSpace U1980, and then configure or
commission the system.
Use SSH to log in to the eSpace U1980 through the management network port from a
PC, and then configure or commission the system.

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Product Overview 6 Technical Specifications

6 Technical Specifications

6.1 Physical Specifications


Table 6-1 lists dimensions, weight, power supply settings, power consumption, and running
environment of the eSpace U1980.

Table 6-1 Physical specifications

Item Indicator
Dimensions 264mm (Heigth) x 436mm (Width) x 420mm (Depth)
Weight 31kg to 32kg
Maximum Power 400W
Consumption in Full
Configuration
Input Voltage (AC power) 100V to 240V AC
Power Frequency (AC power) 50Hz/60Hz
Maximum output power (AC 500W
power)
Input Voltage (DC power) 38V to 75V DC, typical value:48V DC
Input electricity (DC power) 15A
Maximum output power (DC 500W
power)
Storage temperature 40C to +70C
Long-term operating 0C to 45C
temperature
Short-term operating 5C to +55C
temperature NOTE
Short-term running means that the device works nonstop for not
greater than 48 hours and the cumulated working time of the
device in a year does not exceed 15 days.

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Item Indicator
Relative humidity 5% to 95% (non-condensing)
Ambient particulate less than 180 mg/m3
concentration

6.2 Performance and Capacity


Table 6-2 lists the performance and capacity for the eSpace U1980.

Table 6-2 Performance and capacity

Parameter Setting
Max. users 20,000
Max. concurrent intra-office calls 2000
Max. capacity of AT0 analog loop trunk 56
Max. capacity of PRI trunks (E1) 2700
Max. capacity of PRI trunks (T1) 2700
Max. capacity of QSIG trunks (E1) 2700
Max. capacity of QSIG trunks (T1) 2700
Max. capacity of SS7 trunks (E1) 2700
Max. capacity of R2 trunks (E1) 2700
Max. capacity of SIP trunks 2500
BHCC Supports up to180 K calls simultaneously
Conference processing capability Supports a maximum of concurrent 320
conferences and 960 parties when eight MRS
boards are configured.
A single bridge conference supports a
maximum of 120 parties.
Each MRS board supports a maximum of 40
conferences and 120 parties.
The conference control can be transfer between
any parties
Max. number of concurrent SRTP calls Each MRS board supports a maximum of 150
channels
Max. number of SIP trunks encrypted by 2000
TLS

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6.3 Ports and Protocols


Ports
The eSpace U1980 series products provide FE ports, E1/T1 digital trunk ports, and debugging
ports. Table 6-3 lists the external ports of the eSpace U1980 series products.

Table 6-3 External ports

Port Board Quanti Function


ty

GE port IP PBX- 3 10/100/1000 Base TX TCP/IP Connects the


SMCU eSpace U1980 to a LAN and functions as an IP
service port. The eSpace U1980 can work in
single-network-port, dual-network-port mode,
or triple-network-port mode.
E1/T1 port SC1-DTU-4 4 Connects the eSpace U1980 to digital trunks of
an upper level office, for example, LE.
E1 port SC1-DTU-8 8 Connects the eSpace U1980 to digital trunks of
an upper level office, for example, LE.
Debugging IP PBX- 2 Used to configure and debug the device. One
port SMCU debugging port is an Ethernet port and the other
one is an RS-232 serial port (RJ45 jack).

Signaling and Protocols


Figure 6-1 shows the distribution of main signaling and protocols.

Figure 6-1 Distribution of signaling and protocols


Table 6-4 lists the signaling and protocols supported by the eSpace U1980.

Table 6-4 Signaling and protocols


Signaling/Protoco Function
l
SS7 Enables the communication between the eSpace U1980 and
switches supporting the SS7 signaling and enables the eSpace
U1980 to access E1 trunks provided by the switches.
PRI Enables the communication between the eSpace U1980 and the
switches on the ISDN and enables the eSpace U1980 to access
E1/T1 trunks provided by the switches on the ISDN.
R2 Enables the communication between the eSpace U1980 and
traditional switching devices and enables the eSpace U1980 to
access E1 trunks provided by the traditional switching devices.

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Signaling/Protoco Function
l
QSIG Enables the communication between the eSpace U1980 and
switches supporting the QSIG signaling and enables the eSpace
U1980 to access E1 trunks provided by the switches.
SIP Enables the interconnections between eSpace U1980s and connects
the eSpace U1980 to IADs and SIP multimedia packet terminals.
AT0 Connects the PSTN network and the switch. AT0 is a DC loop
analog narrowband trunk, allowing users with traditional phone
lines to connect to external users for voice services. This is a simple
and effective way of narrowband access.
Telnet Connects LMTs or remote operation and maintenance terminals to
eSpace U1980s.
SSH Secures remote logins to an LMT or an operation and maintenance
terminal through an unreliable network to the eSpace U1980 for
configuration and debugging.
TFTP Loads programs and configuration data from the TFTP server.
SNTP Allows eSpace U1980s to provide the time synchronization service
for the client (IP terminal and SoftConsole server).

6.4 Standard Compliance


6.4.1
Table 6-5 lists the standards that the eSpace U1980 complies with.

Table 6-5 Standard compliance

Protocol/Technology Standard
PRI ITU-T Q.921
QSIG ITU-T G.962, ITU-T I.431, ITU-T Q.921, ECMA142, and
ECMA143
SIP RFC 3261-3263, RFC 3265, RFC 2976, RFC 3311, RFC 3420,
RFC 3515, and RFC 3842
SDP RFC 2327-1998 and RFC 3264
T.30 ITU-T T.30 (07/2003)
T.38 ITU-T T.38
EC ITU-T G.165 and ITU-T G.168
EMC EN 55022: 1998 + A1: 2000 + A2: 2003

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Protocol/Technology Standard
CISPR 22: 2003
EN 55024: 1998 + A1: 2001 + A2: 2003
CISPR 24: 1997 + A1: 2001 + A2: 2002
ETSI EN 300 386 V1.3.3: 2005
AS/NZS CISPR 22: 2006
Network Protocols IPv4 TCP/IP, SIP, SDP, UDP, RTP, RTCP, DHCP, DNS,
PPPoE, HTTP, HTTPS, SNTP, XCAP, LLDP-MED, SNMP
SNMPV1, V2C, and V3 protocols are supported.
Security IEC 60950-1:2005
EN 60950-1:2006
CAN/CSA C22.2 No.60950-1/UL 60950-1
AS/NZS 60950.1-2003
GB4943

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