QRQC

(Quick Response Quality Control) Achieving world class results

QRQC i.e. quality control by quick response is a management concept in productivity, quality
developed by Nissan in Japan and adapted to European standards by Valeo. and social competence
The QRQC approach is more than a problem solving tool. It is rather a cul-
ture or mindset which is applied to all aspects of your business. It empha-
sizes the top/down approach and also utilizes the bottom/up approach
(with regards to communication avenues). The basis is the rapid response
to quality or manufacturing problems, whether its an internal or external
customer or a supplier in order to achieve 0 defects, short leadtimes and
customer satisfaction. It tries to drive control activities to the operator
level, where they have control of the event and what they cant/dont
have control over gets driven upward for necessary resources to fix the
issue.

The concept will be implemented with the support of various problem solv-
ing tools under the following principles:

1. the real place (work station-Gemba)

2. the real part (Genbutsu)
3. with the real data (Genjitsu)

QRQC intervenes on the following three levels:

Level 1: Associates of this level take up their daily problems occurring at

their work station or line and try to solve them with the help of
their team. A follow-up is taking place weekly. Problems that can-
E KOMPETENZ
not be solved within a week will be delegated to level 2.
Weltklasse Leistungen in Produktivitt, Qualitt
und sozialer Kompetenz durch KAIZEN-Methoden:
ean Production (JIT), TQM, TPM und SOSCOT

Phone +49 22 34 - 81 07 - 0
QUALITY www.imt-qualitaet.de info@imt-qualitaet.de Ellostrae 15 D-50259 Pulheim
PRODUKTIVITT QUALITT SOZIALE KOMPETENZ
www.imt-kaizen.de www.imt-qualitaet.de www.soscot.de
nfo@imt-kaizen.de info@imt-qualitaet.de info@soscot.de
 Level 2: DArea level 2 takes up daily the unsolved problems of level 1 and
the 3 most important issues of its own area in order to solve
them and organizes a weekly follow up. Problems that cannot be Achieving world class results
solved will be delegated to level 3. in productivity, quality
and social competence
Level 2 also takes part in a weekly follow-up with level 1.

Level 3: The plant level deals with problems, which could not be solved on
level 2 and with issues which are impairing thewhole plant. These
activities are checked every two weeks. A follow up with the area
level will take place weekly.

The objective of QRQC is a quick and final solution of an issue brought up

by one of the individual levels. This will be done in 3 phases:

Within
24 hours Establishing an action plan with remedial actions.
5 days Analysis of causes and and of lacking capabilit for detect-
ing the defect. Determining corrective actions.
10 days Implementation of planned actions and testing their
result. Final application of activities in order to avoid a
return of the problem.

On the basis of your own selected problems of your company IMT experts
guide you through the individual phases of the process in order to dem-
onstrate the effectiveness of the process to improve quality and creating
dynamics in the organization.

E KOMPETENZ

Weltklasse Leistungen in Produktivitt, Qualitt

und sozialer Kompetenz durch KAIZEN-Methoden:
ean Production (JIT), TQM, TPM und SOSCOT

Phone +49 22 34 - 81 07 - 0
QUALITY www.imt-qualitaet.de info@imt-qualitaet.de Ellostrae 15 D-50259 Pulheim
PRODUKTIVITT QUALITT SOZIALE KOMPETENZ
www.imt-kaizen.de www.imt-qualitaet.de www.soscot.de
nfo@imt-kaizen.de info@imt-qualitaet.de info@soscot.de