Welcome!

We are very thankful for our volunteers

and happy that youre interested in
supporting SNAP-Ed programs.

Heres what youll find in this handbook:

Overview- OSU Extension & Nutrition Education Program
Overview- Food Hero Website
Healthy Eating Training Handouts
Tips for Successful Food Demonstrations
Volunteer Position Description
Food Handler Card Instructions & Sample Public Event Form

2015 Oregon State University, Oregon State University Extension Service is an Equal Opportunity Provider and Employer.

This material was funded by USDAs Supplemental Nutrition Assistance Program (SNAP). For information about SNAP in Oregon,
please call 211. USDA is equal opportunity provider and employer.
OSU Extension Service in Coos County

The OSU Extension Service provides research-based knowledge and education that
strengthens local economies, sustains natural resources, and promotes healthy
communities, families, and individuals. There is an Extension Service or Research
Center in every county in Oregon!

In the Coos County area, Oregon State University Extension currently offers
programs in 4-H, nutrition education, family & community health, master
gardener, master food preservers, agriculture, forestry, sustainable tourism,
and marine/sea grant. We offer a variety of online educational resources that help
Oregonians solve problems and lead better lives. Visit us online for more information:
http:/extension.oregonstate.edu/coos/

The Nutrition Education Program

The Nutrition Education Program in Coos County includes the following:

Nutrition, cooking and physical activity education in schools

Sessions at 4-H Camps and Outdoor schools

Food demonstrations and tastings at local food banks and public events
Farmers' markets, after school and summer programs, adult education classes, etc.

We are funded in part by the USDAs Supplemental Nutritional Assistance Program

(SNAP-Ed), whose goal is to provide educational programming that will increase the
likelihood that SNAP and SNAP-eligible recipients are making healthy food choices
and choosing active lifestyles consistent with the most recent Dietary Guidelines for
Americans.

1
 Volunteering at Food Pantries
The goal of this program is to incorporate the help of volunteers to have a greater
impact throughout community delivering nutrition education. Volunteers will bring a
healthy recipe to sample at each pantry visit to improve the likelihood that individuals
will make healthy food and lifestyle choices. This simple act will allow volunteers to
create valuable, long-term relationships with pantry managers and shoppers, alike.
This impact is two-fold: volunteers are understood to be a resource for food
knowledge, firstly, and able to share this knowledge in a warm, accessible manner. In
this way, our volunteers embody the very best of what the Extension Service can
offer.

Food Hero- Recipe Website

The Food Hero website is the source for all SNAP-Education recipes that are sampled
in the community. Food Hero provides easy recipes that are low-cost, adaptable,
nutritious, and delicious. The site also contains helpful and practical tips for food
safety, shopping and preparation.

Food Hero is a research-based social marketing campaign providing community

education aimed at increasing the purchase and consumption of fruits and
vegetables, in all forms, among limited-income Oregonians.

The campaign is primarily targeted to SNAP-eligible Oregon moms with kids living in
the home. Since 2009, the campaign has connected regularly with this audience to
increase their self-efficacy toward making healthy food choices. A key secondary
audience for Food Hero is the children of target families: Food Hero strives to make
kids champions of healthy food choices within their families and peer groups.

Learn more at: www.foodhero.org

2
 SNAP-Education Volunteer Position Description

Position Title: OSU Extension SNAP-Education Volunteer

Time Commitment: Attend 3+ hour training session

At least 1 year of service, minimum of 10 hours

Attend at least 1 planning meeting, offered quarterly

After volunteering for 10 hours at the food pantries, volunteers can choose to get
involved assisting OSU Extension staff at education events for SNAP Benefit-
eligible adults and youth or continue at their pantry site

SNAP-Education Volunteer Responsibilities Include:

Attend the SNAP-Education Volunteer training
Prepare quick and healthy Food Hero recipes (www.foodhero.org) and share
samples at Food Pantries in Coos County
Assist OSU Extension faculty and staff deliver information on food and
nutrition as well as related subject matter to adults and youth.
Maintain a current food handlers card.
Maintain paperwork and evaluation materials provided for volunteer service.
Use research-based information provided or approved by the OSU Extension
Service.
Obey all laws of the locality, state, and nation, including those related to use
of illegal substances to use of firearms.

WHAT ELSE?

Volunteers must observe one pantry sight upon completion of the training
session
When you begin working at a pantry site, you will be given a Food Hero
apron to wear at events
After 6 months of continuous service with the program, you will be given an
OSU Extension name badge
You will be expected to attend at least one of the four Planning Meetings
held quarterly throughout the year
Be Ready for Resistance
Your patients or clients may have valid reasons for why healthy eating is difficult. Here are some ways to get past
common barriers.

They say: I cant afford healthy foods.

Explain that healthy eating is for everyoneregardless of income or household budget. For example, if fresh
vegetables seem too expensive, suggest frozen or cannedjust make sure they check the sodium content.

They say: I dont have the time to cook healthy meals.

Suggest cooking a healthy dinner just once a weekthats a great first step. Or have them cook meals in
batches on the weekend, so they can heat up dinners during the week.

They say: My kids wont eat anything healthy.

Point out that this is a common problem, but offer suggestionslike having kids help pick out a few healthy
options at the grocery store and pitch in when cooking.

They say: I dont listen to the expertsthey keep changing their minds about which foods are healthy
and which arent.
Acknowledge that changes in guidance can be confusing, but emphasize that the basic core
recommendations in the Dietary Guidelines have stayed largely consistent over the years. People can
trust the Dietary Guidelinestheyre based on the body of the best nutrition evidence we have.

Tips for Successful Conversations

Some people may feel judged or criticized when you bring up healthy eating. Use these techniques to prevent that
from happening.
Emphasize that youre on the same side. The two of you are working together to solve a problem. Youre not
trying to criticize or lecture.
Celebrate successes. If your patient makes steps toward healthier eating, cheer them on. If you notice any
benefitslike a lower weight or improved blood pressurelink these changes to their improved diet.
Have empathy. Changing behavior is hardespecially when it comes to food. The important thing is to
encourage your patients and clients to keep trying. Try offering personal examples of how you overcome
challenges to make healthy changes.

Take the Next Step

These are just a few topics you can broach with your patients or clientstheres a lot more in the Dietary
Guidelines to learn about and discuss.
Go to health.gov/dietaryguidelines to see the Recommendations At-A-Glance, the complete 2015-2020 Dietary
Guidelines document, and handouts that you can share with your patients or clients.
Refer your patients or clients to ChooseMyPlate.gov, where they can learn more about the Dietary Guidelines
and get practical advice, recipes, and more.

2015-2020 Dietary Guidelines for Americans For Professionals: Talk to Your Patients & Clients About Healthy Eating Patterns Page 3
March, 2016
 Instructions for Obtaining an Oregon Food Handlers Card
All Nutrition Education Program volunteers need to have a current Oregon Food Handlers
Card (exception: box packers).

1) Visit http://www.orfoodhandlers.com
2) On the LEFT HAND column of the screen, click on the menu item Login/Register
3) Click on the Register tab.
4) A new window should open up. Go ahead and register with your First and Last Name,
Birth Year, etc.
a. For Food Service Employer, write OSU Extension Lane County NEP.
b. Facility Type: School
5) Click Register when you have completed the form.
6) After registering, you will now study for the exam. Click on the Study tab on the LEFT
HAND corner of the screen (under login/register).
7) Read through the instructions, learning objectives, view videos, and study
materials.
8) Click on Take the Test tab on the LEFT HAND corner of the screen (under the Study
tab).
9) Take the Test. The Test is designed to assess your understanding of essential food safety
concepts. It comprises 20 questions. A passing score is 80% correct. If you do not pass
the test, you can review the Study Materials and then re-take the test as many times as
required.
10) Once you have passed you test (which is a score of at least 80%), DO NOT PAY THE
FEE. OSU Extension pays this fee for you. Instead, you can exit out of the window.
11) Email the volunteer coordinator to let her know you have passed the test and be sure
to include in your email your:
a. First Name
b. Last Name
c. Birthdate
d. Let her know if you would like a copy of your Food Handlers Card
Volunteer Public Event Form OSU Extension Nutrition Education Programs

Event Site: Recipe Used:

Program: SNAP-Education Date of Event: _____ / _____ / _____

Audience Description: Handouts Given: _____________________________

Adults all ages with youth all ages
Adults all ages
For each volunteer or staff member, please indicate time in minutes in the areas below

Prep/clean-up Travel Education Total

Volunteers and Staff participating: Time Time Time Time

Total by
Female Male
Gender
=

Adult Youth Total All Ages
= Total portion who appeared to be Total portion who appear of
of this Race Hispanic Ethnicity
White

Black - African American

Native American

Native Hawaiian or Pacific Islander

Asian

Others (Mixed Race) All Total

by Race
Total by Race Total by and
not-Hispanic Hispanic Ethnicity

=
Volunteer Feedback: Please take a moment to answer the following twoquestions.
Thank You!

1. How was your experience today?

2. Were there any comments or feedback from participants at the event you would like to
share?

Updated August 2017

 Demographics Tally Sheet
Male Female Girl Boy

------------------------------------------------------------------------------------------------------------------------------------
White Black African-American Native American

Native Hawaiian/Pacific Islander Asian Others (mixed race)

White Hispanic Black African-American Hispanic Native American Hispanic

Native American/
Pacific Islander Hispanic Asian Hispanic Others (mixed race) Hispanic

This material was funded by USDA's Supplemental Nutrition Assistance Program - SNAP. SNAP provides
nutrition assistance to people with low income. It can help you buy nutritious foods for a better diet. SNAP puts
healthy food within reach call Oregon Safe Net at 1-800-723-3638. The U.S. Department of Agriculture
(USDA) prohibits discrimination against its customers, employees, and applicants for employment on the basis
of race, color, national origin, age, disability, sex, gender identity, religion, reprisal and, where applicable,
political beliefs, marital status, familial and parental status, sexual orientation, or if all or part of an individuals
income is derived from any public assistance program, or protected genetic information in employment or in any
program or activity conducted or funded by the Department. (Not all prohibited bases will apply to all programs
and/or employment activities).

If you wish to file a Civil Rights program complaint of discrimination, complete the USDA Program Discrimination
Complaint Form. Found online at http://www.ascr.usda.gov/complaint_filing_cust.html. Or at any USDA office,
or call (866) 632-9992 to request the form. You may also write a letter containing all of the information
requested in the form. Send your completed complaint form or letter to us by mail at U.S. Department of
Agriculture, Director, Office of Adjudication, 1400 Independence Ave., SW, Washington, DC 20250-9410, by fax
(202) 690-7442 or email at program.intake@usda.gov.

Individuals who are deaf, hard of hearing, or have speech disabilities and wish to file either an EEO or program
complaint please contact USDA through the Federal Relay Service at (800) 877-8339 or (800) 845-6136 (in
Spanish).

Persons with disabilities who wish to file a program complaint, please see information above on how to contact
us by mail directly or by email. If you require alternative means of communication for program information (e.g.,
Braille, large print, audiotape, etc.) please contact USDAs TARGET Center at (202) 720-2600 (voice and TDD).

USDA is an equal opportunity provider and employer.

2014 Oregon State University, Oregon State University Extension Service offers educational programs, activities, and materials without discrimination
based on age, color, disability, gender identity or expression, marital status, national origin, race, religion, sex, sexual orientation, or veterans status.
Oregon State University Extension Service is an equal opportunity provider and employer.

Updated August 2017

 SNAP-Education Volunteer Training Program Commitment Form

Volunteer Expectations
1. Commitment to 1 year of volunteering contributing a minimum of 10 hours helping the OSU Extension
Snap-Education Program deliver nutrition education during the year you are volunteering.
2. Attend at least 1 planning meeting made available quarterly during the coming year.
3. Maintain a current Food Handlers Permit.
4. Accept assignments suited to personal interests, talents, skills, and time availability.
5. Refer to yourself as an OSU Extension SNAP-Education Volunteer when conducting outreach activities.
6. Share only information provided in the resource materials, training sessions, and participant handouts,
unless discussed with program coordinators.
7. Make all reasonable efforts to assure that OSU programs are accessible without regard to race, color,
religion, sex, sexual orientation, national origin, age, marital status, disability, and disabled veteran or
Vietnam-era veteran status.
8. Maintain confidentiality of records and persons participating in OSU programs.
9. Obey all laws of the locality, state, and nation, including those related to use of illegal substances or use
of firearms.

OSU Extension Service will:

1. Provide orientation, training, support, teaching supplies/materials, supervision, ongoing training
opportunities, and evaluation while program funds are available.
2. Help you find resources and answers to your questions and questions from the audiences served.
3. Identify opportunities for you to share your expertise and training.
4. Write a letter of appreciation or recommendation to a person, group, employer or prospective employer
based on your experience with OSU Extension.
5. Document your service to OSU Extension and the audiences served.
6. Trust and respect you and your contribution to our organization.

Please read the following before signing:

I am aware of, or willing to learn and accept the basic philosophy and objectives of OSU Extension.
I have read, understand, and agree to the OSU Extension volunteer expectations.
I understand that the information I have provided may be verified by contacting persons or organizations
identified in this application.
I affirm that the information given in my application is true. If appointed as a volunteer, I agree to abide
by the expectations of OSU Extension and to fulfill volunteer responsibilities to the best of my ability.

Volunteer Signature________________________________________ Date _______________

Volunteer Name Printed __________________________________________________________

 Enterprise Risk Services
(541) 737-7252
CONDITIONS OF VOLUNTEER SERVICE risk.oregonstate.edu
Page 1 of 2

Activity: Date(s):
As a volunteer working at Oregon State University (OSU), this document outlines the conditions of your volunteer service, assumption of risk
and the extent to which you may be covered by OSU insurance. Please read carefully and sign both sides to acknowledge the conditions of
volunteer service and to assume the risks associated with your volunteer activity (hereafter referred to as ACTIVITY).

TORT LIABILITY
OSU will indemnify and defend you against civil actions for injuries or damage to the person or property of others, subject to the following
general conditions: (1) You are working on an OSU task assigned by an authorized OSU supervisor; (2) You limit your actions to the duties
assigned (defined in the assigned duties section below); and (3) You perform your assigned tasks in good faith, and do not act in a manner that
is reckless or with the intent to unlawfully inflict harm to others.
MOTOR VEHICLE LIABILITY
If you use a personally owned vehicle in the course of your duties, you are required to have automobile liability insurance in accordance with
Oregon law. Your personal insurance will provide your primary coverage for any accidents involving the personally owned vehicle you are
driving. Oregon State University-provided automobile liability coverage may apply on a limited basis only after your primary coverage limits
have been used and only where the indemnification conditions set forth above are applicable. You MUST possess a valid drivers license.

WORKERS COMPENSATION INSURANCE

Workers compensation coverage is not provided for volunteers of OSU.
UNIVERSITY RULES AND REGULATIONS
You will conduct yourself in a manner that is considerate of other participants and in accordance with OSU Rules and Regulations (including
Student Code of Conduct, when applicable) and with any state, city and applicable laws or rules where the ACTIVITY is occurring.
RECORDED MEDIA
I recognize and acknowledge that the University may record my participation and appearance on any recorded medium including, but not limited
to video, audio, photos (collectively, recordings) for use in any form (including, but not limited to print, websites, blogs, internet, social media).
I authorize such recording and release the University to use my name, likeness, voice, and biographical material to exhibit or distribute such
recordings in whole or in part without restrictions or limitations for any educational or promotional purpose. If you would like to opt out of this
section, please request the Photo Opt Out Release from your OSU supervisor.
REPORTING RESPONSIBILITY
Any time you are involved in any accident or exposed to a potential liability situation while performing assigned duties, you MUST inform your
OSU supervisor as soon as possible. The supervisor must contact the OSU Claims Representative in Enterprise Risk Services at (541)
737-7350 within 24 hours.
ASSIGNED DUTIES (Describe below or attach additional sheet. Forms cannot be accepted without this information.)

TOTAL VOLUNTEER HOURS: Estimate total hours for the duration of this activity, up to 12 months.
I HAVE READ AND UNDERSTAND THE ABOVE DUTIES AND CONDITIONS OF VOLUNTEER SERVICE.
Volunteer Name (Please print): Telephone Number:
Address: City: State:
Volunteer Signature: Date:
OSU Supervisor Name: Telephone Number:
Unit/Department:
OSU Supervisor Signature: Date:

This agreement may be executed in two or more counterparts, each of which is an original, and all of which together are deemed one and the same instrument.

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 Enterprise Risk Services
(541) 737-7252
risk.oregonstate.edu
VOLUNTEER ASSUMPTION OF RISK Page 2 of 2

Activity: Date(s):
Please read carefully:

With full knowledge of the facts and circumstances surrounding ACTIVITY, I voluntarily participate in the ACTIVITY and assume the
responsibilities and risks resulting from my participation. As an authorized OSU volunteer, I understand that OSU will provide liability coverage
as detailed previously. I, for myself, my heirs, executors, administrators and assigns, waive, release and forever discharge Oregon State
University and its respective board members, officers, employees, agents and volunteers from any and all demands or claims for damage or
injury, from any cause of suit or action, known or unknown, that I may have against Oregon State University or its board members, officers,
employees, agents or volunteers, including but not limited to from all liability under the Oregon Tort Claims Act, ORS 30.260 30.300, and for
any and all harm or damage to my health in any matter resulting from or arising out of my volunteer activities. This release does not extend to or
waive any rights I may have under the Oregon Tort Claims Act, ORS 30.260 30.300 to defense and indemnification from any demand,
claim, suit or action brought against me, or liability I may be subject to, or arising out of my authorized volunteer activities.

I certify that there are no health-related reasons or problems that preclude or restrict my ability to volunteer for the University. I understand that
an emergency may develop which necessitates the administration of medical care. Therefore, in the event of injury or illness, I authorize the
University to facilitate means to secure appropriate medical treatment. I understand that such treatment shall be solely at my expense.
Notwithstanding this paragraph, I understand and agree that the University has no obligation to provide or seek out any medical treatment. I
also authorize the University to contact the individual identified as an emergency contact in the case of an emergency.

Emergency Contact Name: Telephone Number:

I declare that I am eighteen years of age or older, that I have read this entire agreement and understand the above provisions and that I agree
to be bound by them.

I understand that by signing this agreement I am releasing claims and giving up substantial rights, including my right to sue.

Volunteer Name (Please print):

Volunteer Signature: Date:

===========================================================================================================

REQUIRED FOR ALL PARTICIPANTS UNDER 18 YEARS OF AGE:

PARENT OR GUARDIANS AUTHORIZATION FOR MEDICAL CARE AND CONSENT TO AGREEMENT

I, , as a parent or legal guardian hereby grant permission for to do

volunteer work for Oregon State University (OSU). In the event of an emergency, accident, or illness, I authorize OSU and its employees to
administer emergency medical care to my child and, if deemed necessary, to secure emergency medical services and incur expenses for which
I will be responsible for payment. My signature below hereby represents that I have read, understand, and consent to this agreement.

Parent or Guardian Signature: Date:

Note: Complete a new form every 12 months for on-going volunteer service, or when volunteering for a different activity, or when
volunteer duties change. This form needs to remain in the department where the volunteer duties are being performed and be kept
in accordance with OSU retention requirements.

This agreement may be executed in two or more counterparts, each of which is an original, and all of which together are deemed one and the same instrument.

{00396284;2} COMPLETE BOTH SIDES OF THIS FORM ERS 04.14.15