Introduction Pakistan Telecommunication Company Limited

(PTCL) is a megacorporation and a leading telecommunication authority in Pakistan. The corporation

provides telephonic and internet services nation-wide and is the backbone for country's
telecommunication infrastructure despite arrival of a dozen other telecommunication corporations,
including Telenor Corps and China Mobile Ltd. The corporation manages and operates around ~2000
telephone exchanges across the country, providing the largest fixed line network. Data and
backbone services such as GSM, CDMA, Broadband Internet, IPTV, wholesale are an increasing part
of its business. Originally one of the state-owned corporations (SOEs), the share holding of the PTCL
has been reduced to ~62%, when 26% of shares and control was sold to Etisalat Telecommunications
and the remaining 12% to the general public in 2006 under an intensified privatization programme
of Prime minister Shaukat Aziz. However, the 62% shares are still remains under the management of
government-ownership of state-owned corporations (SOEs) of Pakistan. With employee strength of
35,000 and 5.7 million customers, PTCL is the largest telecommunications provider in Pakistan. PTCL
also continues to be the largest CDMA operator in the country with 1.1 million V-fone customers.
Pakistan Telecommunication Company Limited (PTCL) is proud to

be Pakistans

most reliable and largest converged services carrier providing all telecommunications services from
basic voice telephony to data, internet, video-conferencing and carrier services to consumers and
businesses all over the country

Gap problem

IntroductionPakistan Telecommunication Company Limited

(PTCL) is amegacorporationand a leading telecommunication authority

inPakistan. Thecorporation provides telephonic and internet services
nation-wide and is thebackbone for country's telecommunication
infrastructure despite arrival of adozen other telecommunication
corporations, including Telenor Corpsand China Mobile Ltd. The
corporation manages and operates around ~2000telephone exchanges
across the country, providing the largest fixed linenetwork. Data and
backbone services such as GSM, CDMA, BroadbandInternet, IPTV,
wholesale are an increasing part of its business.Originally one of the
state-owned corporations (SOEs), the share holding ofthe PTCL has been
reduced to ~62%, when 26% of shares and control wassold to Etisalat
Telecommunicationsand the remaining 12% to the generalpublic in 2006
under an intensified privatization programmeof Primeminister Shaukat
Aziz. However, the 62% shares are still remains under themanagement of
government-ownership of state-owned corporations (SOEs)of
Pakistan.With employee strength of 35,000 and 5.7 million customers,
PTCL isthe largest telecommunications provider in Pakistan. PTCL also
continues tobe the largest CDMA operator in the country with 1.1 million
V-fonecustomers. Pakistan Telecommunication Company Limited (PTCL) is
proud to

be Pakistans

most reliable and largest converged services carrier providingall

telecommunications services from basic voice telephony to data,
internet,video-conferencing and carrier services to consumers and
businesses all overthe country

Recommendation:

PTCL should immediately change it finance upper level hierarchy

The system of E-Payment which although exist in PTCL finance system but there is need of
improvement this facility.

The cash generated from the operation should be used accordingly

The process of hiring and compensation should be based on merit and no reference

In every decision that relates to the organization is the duty of upper level to take the credibility of
their employees.

The threats of job security for old and experienced employees should eliminated and promotion
should be based on experience.