Professional Documents
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PRODUCT HANDBOOK
Enterprise Business Unit
8/31/2009
Table of contents
Ease of Implementation
SLA to be entered with customer.
Bandwidth on Demand to be provided instantly and to be varied as &
when required.
Network monitored right up to customers premises equipments.
Security, Maintenance of Links is the Service Provider’s responsibility.
MPLS – a new solution to the customers’ problems
Ahmedabad
Lucknow
Mumbai
Delhi
Pune
Kolkotta
Chennai
Ernakulam
Hyderabad
Router
Links
Applications of VPN…
Flexible Bandwidth
ν Benefits –
ν Short lead time to respond to needs
ν Pay only for bandwidth that is needed
ν Potential for self-provisioning
Management VPN
NMS (HPOV NNM)
Core Router Provisioning System
(PMS)
Fire Wall
Edge Router
SLA Monitoring
(HP-OV)
LAN Switch
1
NOC Operations
Defining Procedures & Policies
24 x 7 NOC Operation
ν Bangalore (Primary NOC)
ν Pune (DRC NOC)
Service Activation & Monitoring
Network and Systems Administration
Coordination with Maintenance Agencies
ν Internal to BSNL
ν External
Network Design related consultancy
NOC Processes
Provisioning Management
Fault Management
Network & Back Bone Management
Problem Severity Classification
Escalation Procedures
SLA Monitoring
Capacity Planning & Augmentation
Problem escalation
NOC Services (080-2580 8810, 25808811, 25808815)
1800 425 1957, mplsnoc@bsnl.in, mpls@sancharnet.in
Mr. S Muniswamy SDE NOC(080-20110866) smuniswamy@bsnl.in
Ms. Sangeeta Asrani DE MPLS NOC
(080- 25808812, 9448010686) de3dnwsw@sancharnet.in
Mr. Raghavan DE MPLS FC
(080- 25808830, 9448010933) dednwsw@sancharnet.in
Mr. D. M. Ezhil Buddhan DGM DNW
(080- 22200806, 9448010361) buddhan@bsnl.in
Mr. Shailendra Agarwal GM (M&CC)
(011- 24122234, 9868218080) shailendra@bsnl.in
MPLS Case Study
Client – MRF
Total number of locations – 113, spread all over India
ν One main office – Chennai – 8 Mbps BW– RF backup of 2 Mbps
provided
ν 9 Factories – Chennai, Pondicherry, Kerala, AP, Goa, etc – 2
Mbps BW– RF backup of 512 Kbps provided
ν 80 sales offices all over India – 128 Kbps BW – ISDN BRI backup
taken separately by the company, not dealt centrally
ν 23 small offices/go downs all over India – 64 Kbps – ISDN BRI
backup taken separately by the company, not dealt centrally
MPLS billing centrally at Chennai, quarterly in advance
ISDN BRI billing local
2. VSAT service of BSNL
Key Features
Technical Points
End to end IP platform integrated with MPLS, MLLN, Internet and PSTN
Networks of BSNL
Business Opportunities
Target customers
Banking sector
NIC projects
HUB
1.2m/1.8m
Bangalore
Antenna
1 Mbps
Remote VSAT
Backhaul on MPLS/MLLN
ODU & IDU
RF Cable 30m
3m x 3m platform Customers DC SITE
1KVA UPS
1 Mbps
1.2m /1,8m Antenna Backhaul on MPLS / MLLN
Remote VSAT
Customers DR SITE
3. ISDN PRI (Primary Rate Interface)
Key Features -
Value Proposition-
Commercials features-
A number of usage plans available suitable for low as well as high traffic.
Call charges reduce with traffic volume.
Case Study-
Limited range of services - Only Plain Leased Line Service, Data cards
support only up to 64 kbps, no support for N x 64 Kbps.
Cumbersome operation
ν Different “boxes” from different vendors - difficult control &
management
ν First Generation Network Elements with minimal maintenance
features - Fault isolation & rectification difficult
ν No centralized Alarm or Performance Statistics Monitoring - No
way to know the health of the network
ν New Circuit Installation - Long drawn out process - Manual
verification of resources needed
ν Cross-connection of individual circuits is done at the channel
level, physically
Poor customer satisfaction
ν Reactive maintenance - Network fault reports not generated
proactively
ν No guaranteed Quality of Service (QoS) - No way to measure
circuit quality or generate customized performance reports
ν Poor network reliability & availability - Non-redundant network
elements, No alternate routing of circuits in case of failure
ν No centralized Network Management System (NMS) - High lead
time to for new installations, High MTTR (Mean Time To Repair)
Today’s Requirement
Advantage MLLN
Highly economical
Saving of cost of modems – NTU is provided by BSNL without any charges
Easy scalability and pay as per use
Proactive maintenance
MLLN
Business Subscriber
Subscriber
Premises A Various Local Exchange
Locations
VMUX
Site-1
Hub
NMS
Subscriber
Premises M
DXC Site
VMUX Inter-city
Site-2 Backbone
DXC
Subscriber
Premises N BSNL Intra-city
Transmission
Subscriber Network
Local
Premises Z
Leads
NTU VMUX
Services on offer
1. Speech Circuits (Hot lines or Private Wire): Between two locations in one
city/ different cities for the same applicant. The terminating equipment at
both ends is telephone without dialing facility.
Local (within city) and long distance (intercity) data circuits at low,
medium and high speeds, i.e., from 64 Kbps to nx64 Kbps to 2 Mbps to
STM-1 (155 Mbps) and beyond.
Dedicated path between two points
Private Data Network – More than one local or long distance leased
circuits converging on a location such that data from one leased circuit can
be transferred automatically to another leased circuit for the same
subscriber.
Mainly used by banks, other financial institutions, corporate, government,
etc to build their own private data network interconnection various offices
and their computer systems.
Features
Market overview:
Key growth drivers
ν Data center and BPO operation boom
ν Disaster recovery or emergency restoration requirements
ν Network augmentation to support traffic growth and markets
ν Connectivity between regional networks
ν Secure Banking application network
Target market
Business Subscriber
Subscriber Various Local Exchange
Premises A Locations
Hub Location
To
Subscriber VSNL
Premises M
G.703 64 Patch
G.703 64 kbps Panel
kbps
Subscriber
Local Mux BSNL Intra-city
Premises Z
Leads Transmission
Line Network
Line Driver
Driver
6. Internet Leased Line (ILL)
• Required by heavy users like educational institutes, big cyber café, small
and medium corporate house who need to constantly remain online with
Internet.
A1 Nodes - 5
A2+A3 Nodes - 9
Si
Allahabad A4 Nodes - 10
Chandigarh Si
STM-16 LINK
STM-1 LINK
Lucknow Si
Patna Guwahat
Jullundar
Jaipur Si
Noida Ranch
Ahmedabad
Si
Indore
Manglore Kolkata Si
Mumbai Bhubneshwa
Si
Coimbtor
Ernakulam
A1 Router Si
Hyderabad Si
Vijaywad Raipu
A2 Router
A3 Router
Si A4 Router
NIB II Generalized Node Layout for A1, A2 & A3 cities
Core
INTERNE
interfac
-
L 4-7 SW
Core
GigE
router
STM/DWDM system
1000MBPS
BSNL NIB Node
CISCO 7613
MPLS PE Router
BSNL SSDH
BSNL DH Ring
Ring
over OFC
STM/DWDM system
1000MBPS
ABC Corp.
Network
ABC Corp.
Maintenance Support
24 x 7 NOC support
Primary NOC at Bangalore and Disaster Recovery (DR) NOC at Pune
Single Window Access for Provisioning / upgrading
Localization of fault and rectification is simpler.
Fault Management
ν Toll Free No. 1800 425 1957
ν Email (helpdesk@bsnl.in) Fax on 080-2580 6666
ν Identification of faults at NOC Level 1.
ν Escalated to the Node in-charges/ Field Units.
ν Escalation to Level 2 and Level 3 Help Desk.
ν Closure of faults
ν Confirmation with the customer / Network Manager
Case Studies
Name of
Sl. Bandwidth Remark
Organization
No.
1. Indian Overseas Bank 100 Mbps Business
Organization
Service level
100% Network uptime 24*7*365
State of art GPRS/EDGE/3G Network
Only services provider of 3G Blackberry in India
Guaranteed Service level through dedicated Technical Support centre,
Walk in Engineer, BES Engineers
Product variants
Regulations
No regulatory constraints
Market Landscape
Market overview
Market size: 25 million BlackBerry connection worldwide, 3-4 lakh in
India
Monthly addition: 10,000 Blackberry connections
Key growth drivers:
ν Mobile work force
ν Requirement of connectivity while on go
ν Secure data communication
Competitive landscape
Other Competitors like Bharti Airtel, Vodafone, BPL, Idea in GSM and
Reliance Communication, Tata Communication in CDMA provides
BlackBerry services
Bharti Airtel & Vodafone have approx 1.25 lakh subscribers each.
Reliance(18,000), Tata (4000) are leading services providers
Target Market
Service level
100% Network uptime 24*7*365
Multimode support GPRS/EDGE/GSM/UMTS
Only 3G services provider in India besides MTNL
Guaranteed Service support through dedicated service centre provided by
Data card vendors
Product variants
Regulations
No regulatory constraints
Market Landscape
Market overview
Market size: All the Business offices which require Mobility and laptop
users in India
Only BSNL and MTNL are having 3G enabled services
Key growth drivers:
ν Mobile work force
ν Requirement of data connectivity while on the go
ν Secure data communication
Competitive landscape
Currently only MTNL is providing 3G services in Delhi and Mumbai
Target Market
Service level
State of the art fully functional full featured Voice & Data EPABX System
connectivity at the customer premises
FCBC & Batteries for adequate Power Backup
Fully protected Main Distribution Frame
Customer Premises Equipment (CPE) i.e. in case of xDSL Connectivity
All related software such as fault management software, extension wise
billing software, subscriber management software etc.
Connectivity through PRI/EI/DID/CO Junctions
Product variants
Market Landscape
Market overview
Market
Competitive landscape
Other Competitors like Bharti, Reliance are offering the services
Target Market
Regulations
No regulatory constraints
10. Wire Line Intelligent Network Services
Service description
Key features
Dedicated IN platform for wire line Network.
Services available on PAN India basis.
Both Prepaid and Postpaid Services available.
Prepaid Services-ITC, CALLNOW, FLPP and ACC
Postpaid-VPN, TFS, UAN, UPN, Televoting and PRM
Four GPIN platforms to support all IN services except Televoting.
One dedicated MCIN platform to support Televoting Service.
11 digit number beginning with 18.
Target Market
Enterprises or organizations with large customer base or having call
centers.
Retail products and services Industry.
Ideal for hotels and restaurants.
Companies providing after sales support as customers associate a Free
phone number with the quality of the business products or services
the whole business community in general
Target Market
Hospitals, Educational institutes, NGO, Law firms.
Medium and small firms.
Target Market
Proprietors having multiple offices in multiple cities or localities.
Small business community
Target Market
Tarot, the crystal ball, rune readings, healings, astrology etc
Gambling, Horse racing, Adult chat lines
Directory enquiries and weather forecasts
Competitions and Diplomatic services to reduce the call volume from
casual callers, a tactic also employed by tech support lines to also reduce
call length.
Target Market
Media like TV and Press.
Policy making bodies, political party/activities
Quiz shows, contests, events, product choices, concepts, programmes,
song and beauty contests etc.
Target Market
All type of companies, distributors, firms, institutions, housing society etc
Target Market
Companies and retail subscribers
Target Market
Public, Individuals
Target Market
Heavy STD/ISD callers like NRI
Target Market
PCO and individuals
Network Description
Product Portfolio
Customer will be entitled under this model to get the NOC support. Customer Network will be
monitored from BSNL’s NOC with the proactive mechanism. Every Link and hardware utilization
will be monitored with threshold set which will enable NOC to take an action before any
mishap. It would eventually give the maximum uptime of any network. NOC will support
customer even on their requirement. Customer has to log a request and BSNL NOC would reply
back immediately.
Monitoring Activity
BSNL NOC uses SNMP tool to keep an eye on all the
activities across the customer Network. Every Router,
firewall is monitored with threshold set. This proactive
mechanism wherein any mishap is informed to NOC well
in advance and corrective measures are taken
proactively to avoid any outage. Eventually this would
provide maximum uptime. This mechanism monitor
following Activities
• Router Interface Utilization – Inbound & out bound traffic in percentage
• Router Interface Utilization - inbound & out bound traffic in bytes
• Firewall Usages
• Threat Analysis
24x7 Support structure
A separate desk would be working on monitoring the
network. This would be manned 24X7 and every activity will
be monitored around the clock. Expert will be working in
three shifts to provide managed services to BSNL’s end
customer. Customer can log a call over a mail or through
web in case he needs any assistance. Service desk can even
be contacted over a phone. In case of any abnormal event,
Customer would be contacted and would be informed. After
consultation with customer a right action will be taken e.g.
if Customer’s B/W utilization would be observed on higher
side then call would be made and in case customer is performing some B/W intensive activity
then that link would be kept under observation however if there is some unknown activity
would be happening a corrective action will be taken or suggestion on it.
Offerings
Connectivity Options Broadband / Internet / MPLS VPN
Bandwidth Options 64 kbps to 155 Mbps*
State full Inspection Firewall, User Defined Security Policies,
Firewall Security
NAT/ PAT, DMZ, etc.
Remote Access VPN 5 to 50 IPSec VPN Tunnels (as per plan)
• 24 x 7 x 365 Monitoring and Helpdesk support
• 99% Uptime guarantee for connectivity and CPE
• 4 Hour response Time (for 8 hours a day, 6 days a
week)
• Next Business Day Replacement guarantee
• Security related Respond to priority requests within
Service level Agreement
30 minutes and non-priority requests within 4 hours
• Firewall Policy change request within 8 hours (8 x 6
available)
• Event-log storage duration 1 month (longer duration
to be charged extra)
• Notification of security update and bug fixes
ISDN Back Up Free ISDN Backup in select models, uses charges apply.
Reporting Monthly Report on service Availability and Firewall Activity
Sales Enquiry details
• Local BSNL office
• 1800-233-3334
• enquiry_mns@bsnl.co.in
BSNL MANAGED GLOBAL NETWORK SERVICES
• GLOBAL MPLS PROVIDES BSNL’S CUSTOMERS WITH INSTANT
GLOBALREACH, ENABLING THEM TO USE IP-VPN SERVICES
GLOBALLY OVER IPVPN QOS NETWORK, BY INTERCONNECTING
BSNL MPLS NETWORK WITH CABLE&WIRELESS WHICH HAS
REACH TO MORE THEN 153 COUNTRIES.
BREADTH OF COVERAGE
Abridged List of Countries Covered
Country Region
Albania Europe
Algeria Africa
American Samoa Asia Pacific Islands
Angola Africa
Anguilla Carribean
Antigua Carribean
Argentina Central &South Americas
Australia Asia
Austria Europe
Azerbaijan Russia/CIS
Bahamas Carribean
Bahrain Middle East
Barbados Carribean
Belarus Russia/CIS
Belgium Europe
Bermuda Carribean
Bolivia Central &South Americas
Bosnia Europe
Brazil Central &South Americas
British Virgin Islands Carribean
Bulgaria Europe
BVI (Tortola) Carribean
Cayman Islands Carribean
Chile Central & South America
China Asia
Colombia Central & South America
Cook Islands /Pacific Islands Asia/Pacific Island
Costa Rica Central & South America
Croatia Europe
Cyprus Europe
Czech Republic Europe
Denmark Europe
Dominica Carribean
Ecuador Central & South America
Egypt Middle East
Estonia Europe
Fiji /Pacific Islands Asia/Pacific Island
Finland Europe
France Europe
Georgia Russia/CIS
Germany Europe
Greece Europe
Greece (Athens) Europe
Grenada Carribean
Guadeloupe Carribean
Guatemala Central & South America
Hong Kong Asia
Hungary Europe
India Asia
Indonesia Asia
Iran Middle East
Ireland United Kingdom & Ireland
Israel (Tel Aviv) Middle East
Italy Europe
Jamaica Carribean
Japan Asia
Jordan Middle East
Kazakhstan Russia/CIS
Kirghizia (Kyrgyzstan) Russia/CIS
Kiribati /Pacific Islands Asia/Pacific Island
Kiribati /Pacific Islands Asia/Pacific Island
Kuwait Middle East
Kuwait Middle East
Kyrgystan Russia/CIS
Latvia Europe
Latvia Russia/CIS
Lebanon Middle East
Libya Africa Africa
Lithuania Russia/CIS
Luxembourg Europe
Macedonia Europe
Malaysia Asia
Malta Europe
Martinique Carribean
Mexico Central & South America
Moldova Europe
Montenegro Europe
Montserrat Carribean
Morocco Africa Africa
Netherlands Europe
New Caledonia Asia
New Zealand Asia
Niue /Pacific Islands Asia/Pacific Island
Norway Europe
Oman Middle East
Pakistan Middle East
Panama Central & South America
Papua New Guinea Asia
Peru Central & South America
Philippines Asia
Poland Europe
Portugal Europe
Qatar Middle East
Romania Europe
Russia Russia/CIS
Samoa /Pacific Islands Asia/Pacific Island
Saudi Arabia Middle East
Serbia Europe
Serbia (Belgrado) Europe
Serbia (Kosovo) Europe
Singapore Asia
Slovenia Europe
Slovenia (Ljubliana) Europe
Solomon Islands /Pacific Islands Asia/Pacific Island
South Africa Africa Africa
Singapore Asia
South Korea Asia
Spain Europe
St Kitts & Nevis Carribean
St Lucia Carribean
St. Kitts Carribean
St. Lucia Carribean
St. Vincent Carribean
St. Vincent & The Grenadines Carribean
Sweden Europe
Switzerland Europe
Tahiti Asia
Taiwan Asia
Thailand Asia
Tonga Asia
Trinidad & Tobago Carribean
Tunisia Europe
Turkey Europe
Turkey (Istanbul/Ankara) Europe
Turks & Caicos Carribean
UAE Middle East
Ukraine Europe
United Kingdom United Kingdom & Ireland
USA North America
Uzbekistan Russia/CIS
Vanuatu Asia/Pacific Island
Venezuela Central & South America
Vietnam Asia
FEATURES:
With Microsoft Exchange as the mail server and Microsoft Outlook as your client,
your employees can do more than send and receive email – they can share
calendars, folders and contacts. Outlook is available for desktop, browser, and
mobile access so you’re always connected, whether you’re in the office,
traveling, or working at home. And since you always connect to the same
Exchange server, your inbox stays synchronized, no matter which Outlook client
you’re using.
When you choose BSNL Managed Business Mail, you can rest assured,
knowing your email system is always secure, always backed-up and always
available with our:
Features
1. The Power of Exchange and Outlook
The combination of Microsoft Exchange and Microsoft Outlook includes rich
functionality for sorting, prioritizing, delegating and managing e-mail that allows
you to take control of your inbox. The service helps your employees get more
done by providing:
2. Advantages of Hosting
Perhaps the most important advantage of hosting is the peace of mind that
comes with the service. With Managed Business Mail, a business-class e-mail
solution from BSNL, you gain all the messaging functionality with none of the
administrative burden.
BSNL gives you all the following for free as part of your monthly service for
Managed Business Mail
Whether you lack in-house expertise or have the resources but prefer they focus
on more valuable projects, a Managed Business Mail solution provides all of the
mobility and information sharing functionality needed for business-class
messaging.
3. Security
Managed Business Mail, a business-class e-mail solution from BSNL, addresses
your core e-mail and messaging security concerns on two fronts:
1. Microsoft Exchange Server was designed with security built-in – features include
secure defaults, improved ability to restrict connections and messages, automatic
logging off from Outlook Web Access, support for Secure/Multipurpose Internet Mail
Extensions (S/MIME), attachment blocking, Block Sender lists and a new Virus
Scanning API for improved antivirus protection.
2. BSNL has architected a hosting infrastructure with security as the primary design
consideration across all components, from logical to physical to people and
processes. Key features include:
• User authentication and multiple levels of password authorization to
ensure that only authorized users can gain access
• Daily backups stored securely offsite for data recovery
• Encryption of data during network transit and storage, using standard
protocols like SSL (Secure Sockets Layer).
• Network management software to facilitate preventative maintenance
• Back-up generators, fire suppression and other controls to protect
against physical downtime
With BSNL Managed Business Mail, only you have the key to your information.
The security and confidentiality of your data is our top concern.
4. Mobility by BSNL
Managed Business Mail, a business-class messaging solution from BSNL,
meets today’s demand for mobility, keeping you wirelessly connected and
continuously in the loop while you’re on the go. Frequent travelers can read,
compose and act upon messages and attachments no matter where they are –
from client site to airport to coffee shop – while maintaining a mailbox that is
always synchronized.
Windows Mobile
Windows Mobile uses Exchange Server ActiveSync and Outlook Mobile Access
(OMA) to put the power of Windows software into Pocket PC or Smartphone
devices. ActiveSync is a protocol that allows applications to talk directly to the
Exchange Server in order to synchronize e-mail, calendar, and contacts. OMA
provides client access from web-browser enabled mobile devices. Together they
help you manage all of your information and communications while on the go.
Locate addresses and other contact information among shared lists that
everyone can view and edit. Arrange meetings by viewing free and busy
schedules of participants, finding a time that works for all, sending invitations,
and tracking responses – with details entered automatically into participant
calendars for them.
Manage projects across a workgroup with the ability to view timelines and
assignments while tracking items that are active, completed and overdue.
Grant access to administrators and support staff in order to delegate tasks.
When you discover that sharing information by email no longer works for your
company, we invite you to discover Managed Business Mail and other services
from BSNL.
6. Peace of Mind
Email has become a high demand application used companywide, requiring high
around-the-clock availability. To stay competitive in today’s business
environment, you need sophisticated messaging tools with features like mobile
access and shared calendars. Yet these tools come with complex needs for
implementation, management and support.
Now you can enjoy the benefits of business class email in a ‘pay as you go’
model that allows you to scale up or down as needed, with no risk. Managed
Business Mail from BSNL frees valuable capital, IT staff and other costly
resources for more effective, strategic use within your company.
Quality of service backed by guaranteed service levels will bring you peace of
mind. And you get a messaging solution that is much more rich, reliable and
robust than basic Web mail.
When you are ready to offload the administration of your messaging system,
without giving up features or control, discover Managed Business Mail from
BSNL.
7. Mobile Persona
Are you maximizing the tools available that can make you a more
productive mobile executive?
And like every other aspect of your hosted service, all the technical functions are
administered for you. So if your laptop is lost or stolen during travel, you can
count on a back-up of your inbox, ready to be restored for you by your hosting
provider.
8. IT / Technical
As the person chartered with making e-mail – arguably the most critical,
widely-used application in any company – work continuously while meeting
user demands and keeping costs contained, you face a real dilemma. How
do you offer the tools needed to keep pace and do it with little or no staff,
budget, or time?
• Rapid deployment
• Timely server upgrades and security patches
• Microsoft license management and compliance
• Enterprise-class data center for optimal security and performance
• Service Level guarantees
• Zero up-front capital investment
• Low, predictable costs
So consider Managed Business Mail and enjoy a little operational freedom,
without sacrificing the performance and functionality you require.
Sales Enquiry details
• Local BSNL office
• 1800-233-3334
• enquiry_bms@bsnl.co.in