2:37 PM Connecting...

2:37 PM Connected. A support representative will be with you shortly.

2:37 PM Support session established with Zeeshan.
2:37 PM Zeeshan: Welcome to HP Total Care Chat Support. My name is Zeeshan. I will
be your technical support specialist, today. Please give me 2 min to review the
information and assist you.NOTE: For security reasons, please do not send credit
card information via chat."Please also provide us your mobile phone number, this
will help us get in touch with you if we drop out of chat session or in case we
have to reach you for follow up regarding this case". Also, please confirm the name
of the country where you are currently residing.
2:38 PM Zeeshan: How are you doing today?
2:39 PM Rohit Parmar: okay! My laptop screen has just broken
2:40 PM Zeeshan: How does this issue occur on your notebook?>
2:41 PM Rohit Parmar: By an accident
2:42 PM Zeeshan: Is there physical damage indicative of an accident such as a drop
or spill?
2:43 PM Rohit Parmar: Yes the screen has been cracked up
2:43 PM Zeeshan: Is there anything functionally wrong with the device?
2:46 PM Rohit Parmar: No only the screen is not functioning
2:46 PM Zeeshan: Are you chatting from the same notebook which has issue?
2:47 PM Rohit Parmar: Yes I Have connected it to external Monitor via HDMI cable
2:48 PM Zeeshan: I got that.
2:48 PM Zeeshan: What is the operating system of your notebook?
2:49 PM Rohit Parmar: what is to do with my laptops broken screen
2:50 PM Zeeshan: Could you please confirm if the following information is correct
with regards to the unit in question:* Email Address:rohit21988@gmail.com* Serial
Number:5CD2245RJL* Product Number:B3H81PA
2:51 PM Rohit Parmar: Yes
2:52 PM Zeeshan: Thank you for confirming the details ,Please refer to
www.hp.com/go/privacy for HP privacy policy .
2:52 PM Zeeshan: Please provide us your proper address along with zip code and
best contact number so that we can update it in our database.
2:54 PM Rohit Parmar: Address : - Bohari Compound ,Patel Chal -2,Manmad - 423104,
Mob No. 8275885411
2:55 PM Zeeshan: Please allow me a while so that we can update the details.
2:58 PM Rohit Parmar: Could you please send someone and replace the screen
2:58 PM Zeeshan: Please let me explain.
2:59 PM Zeeshan: It seems that there is hardware issue with display of notebook.
2:59 PM Zeeshan: So it is required to be checked physically.
3:01 PM Zeeshan: So in that case we can arrange Onsite technician on chargeable
basis. It will include the service charges, replaced part cost along with
technician travelling charges.
3:02 PM Zeeshan: Else you can visit nearest HP service center for resolving the
issue.
3:03 PM Rohit Parmar: How much it would cost can you please estimate it for me
3:07 PM Zeeshan: Which service for your notebook?
3:08 PM Rohit Parmar: An visit to Nearest HP service Center
3:09 PM Zeeshan: Please allow me a while so that we can provide you the HP
service center details.
3:10 PM Rohit Parmar: Okay ! Thank You
3:11 PM Zeeshan: Jabil Global Services India Pvt Ltd. Shop No. 02, Shreenath
Apartment, Lane No. 03 Pandit colony , Near Potoba Hotel, besite to Hanky Dori
Resturant Sharanpur Road makrand.joshi@iqor.com 7710082130 / 7710078205
3:11 PM Zeeshan: This is the address of nearest HP service center in your
location.
3:12 PM Zeeshan: Please visit there for resolving the issue.
3:12 PM Zeeshan: The case ID for this session is 3028090227.
3:14 PM Zeeshan: Thank you for contacting HP Customer Support & Services. If you
need any assistance, please contact us again at http://www.hp.com/in/chat; we are
available 24 hrs a day, 7 days a week.
3:14 PM Zeeshan has ended the session.
3:23 PM Saving chat transcript