SBG6782 AC User Guide PDF

SBG6782-AC
Wireless Gateway with MoCA

User Guide
2015 ARRIS Enterprises, Inc. All rights reserved.
No part of this publication may be reproduced or transmitted in any form or by any means or used to make any derivative work (such
as translation, transformation, or adaptation) without written permission from ARRIS Enterprises, Inc. (ARRIS). ARRIS reserves the
right to revise this publication and to make changes in content from time to time without obligation on the part of ARRIS to provide
notification of such revision or change.
ARRIS and the ARRIS logo are all trademarks or registered trademarks of ARRIS Enterprises, Inc. Other trademarks and trade names
may be used in this document to refer to either the entities claiming the marks and the names of their products. ARRIS disclaims
proprietary interest in the marks and names of others.
Wi-Fi Alliance, Wi-Fi, the Wi-Fi logo, the Wi-Fi CERTIFIED logo, Wi-Fi Protected Access (WPA), the Wi-Fi Protected Setup logo, and
WMM are registered trademarks of Wi-Fi Alliance. Wi-Fi Protected Setup, Wi-Fi Multimedia, and WPA2 are trademarks of Wi-Fi
Alliance.
ARRIS provides this guide without warranty of any kind, implied or expressed, including, but not limited to, the implied warranties of
merchantability and fitness for a particular purpose. ARRIS may make improvements or changes in the product(s) described in this
manual at any time.
The capabilities, system requirements and/or compatibility with third-party products described herein are subject to change without
notice.
Table of Contents
1. Safety and Regulatory Information .......................................................................... 5
2. Getting Started ..................................................................................................... 10

Introduction ..................................................................................................................... 10
In The Box ........................................................................................................................ 10
Additional Items Needed (Not Included) ................................................................ 11
System Requirements...................................................................................................... 11
Contact Information ........................................................................................................ 12
3. Product Overview ................................................................................................. 13

Front Panel ...................................................................................................................... 13
Wi-Fi Protected Setup (WPS) ............................................................................... 14
Rear Panel ........................................................................................................................ 15
Gateway Label ................................................................................................................. 16
4. Installing the Gateway .......................................................................................... 17

Connect the SBG6782-AC to Your Computer .................................................................. 17
Establish an Internet Connection .................................................................................... 18
Connect Your MoCA Devices ........................................................................................... 19
5. Setting Up a Wireless Network Connection ........................................................... 20

Launch the SBG6782-AC Quick Start Wizard ................................................................... 20
Set Up a Wireless Network Using Your Computer .......................................................... 27
Quick Connect Using the Windows Taskbar ........................................................... 27
Connect Using the Windows Control Panel............................................................ 30
Test Your Wireless Network Connection......................................................................... 32
Connect Your WPS-Enabled Wireless Devices ................................................................ 33
6. Using the Gateway Web Manager ......................................................................... 34

Start the Gateway Web Manager.................................................................................... 34
Gateway Web Manager Menu Options .................................................................. 35
Get Help ........................................................................................................................... 37
Overview Help ........................................................................................................ 37
Help Links ................................................................................................................ 38
Field Level Help ....................................................................................................... 38
Exit the SBG6782-AC Web Manager................................................................................ 39
SURFboard SBG6782-AC Wireless Gateway User Guide

Copyright 2015 ARRIS Enterprises, Inc. All Rights Reserved. 3
7. Configuring Your Wireless Network ....................................................................... 40
Set Up Your Wireless Primary Network........................................................................... 40
Set Up WPS on Your Wireless Network .................................................................. 42
Set Up a Wireless Guest Network ................................................................................... 43
Change Your Wireless Network Name (SSID) .................................................................. 46
Change the Wireless Channel .......................................................................................... 47
8. Configuring Your MoCA Network........................................................................... 49

Set Up Your MoCA Network ............................................................................................ 49
9. Protecting & Monitoring Your Wireless Network ................................................... 51

Prevent Unauthorized Access.......................................................................................... 51
Change the Default Username and Password ................................................................. 51
Set Up Firewall Protection ............................................................................................... 54
Set Up Parental Controls ................................................................................................. 56
Set Up IP Filtering ............................................................................................................ 58
Set Up MAC Filtering ....................................................................................................... 59
Set Up Port Filtering ........................................................................................................ 60
Set Up Port Triggers ......................................................................................................... 61
Set Up Port Forwarding ................................................................................................... 62
Set Up the DMZ Host ....................................................................................................... 65
Set Up Firewall Event Log Notifications .......................................................................... 65
Store Remote Firewall Logs ............................................................................................. 66
10. Managing Your Gateway and Connected Networks ............................................... 68

View the Gateway Status Using the Device Status Button ............................................. 68
View the Gateway Product Information ......................................................................... 69
View the Gateway Network Connection Status .............................................................. 70
Back Up Your Gateway Configuration ............................................................................. 71
Restore Your Gateway Configuration Settings ................................................................ 71
Reset Your Gateway Settings .......................................................................................... 72
11. Troubleshooting Tips............................................................................................. 73

Solutions .......................................................................................................................... 73
Front Panel LED Icons and Error Conditions .................................................................... 74
12. Warranty Information ........................................................................................... 76

Chapter 1
Safety and Regulatory Information

IMPORTANT SAFETY INSTRUCTIONS
Read This Before You Begin When using your equipment, basic safety precautions should
always be followed to reduce the risk of fire, electric shock, and injury to persons, including
the following:
Read all of the instructions listed here and/or in the user manual before you operate this
device. Give particular attention to all safety precautions. Retain the instructions for
future reference.
This device must be installed and used in strict accordance with manufacturers
instructions, as described in the user documentation that is included with the device.
Comply with all warning and caution statements in the instructions. Observe all warning
and caution symbols that are affixed to this device.
To prevent fire or shock hazard, do not expose this device to rain or moisture. The device
must not be exposed to dripping or splashing. Do not place objects filled with liquids, such
as vases, on the device.
This device was qualified under test conditions that included the use of the supplied
cables between system components. To ensure regulatory and safety compliance, use
only the provided power and interface cables and install them properly.
Different types of cord sets may be used for connections to the main POWER supply
circuit. Use only a main line cord that complies with all applicable device safety
requirements of the country of use.
Installation of this device must be in accordance with national wiring codes and conform
to local regulations.
Operate this device only from the type of power source indicated on the devices marking
label. If you are not sure of the type of power supplied to your home, consult your dealer
or local power company.
Do not overload outlets or extension cords, as this can result in a risk of fire or electric
shock. Overloaded electrical outlets, extension cords, frayed power cords, damaged or
cracked wire insulation, and broken plugs are dangerous. They may result in a shock or fire
hazard.
Route power supply cords so that they are not likely to be walked on or pinched by items
placed upon or against them. Pay particular attention to cords where they are attached to
plugs and convenience receptacles, and examine the point where they exit from the
device.
Place this device in a location that is close enough to an electrical outlet to accommodate
the length of the power cord.

Chapter 1: Safety and Regulatory Information
Place the device to allow for easy access when disconnecting the power cord of the device
from the electrical wall outlet.
Do not connect the plug into an extension cord, receptacle, or other outlet unless the plug
can be fully inserted with no part of the blades exposed.
Place this device on a stable surface.
Avoid damaging the device with static by touching the coaxial cable when it is attached to
the earth-grounded coaxial cable-TV wall outlet.
Always first touch the coaxial cable connector on the device when disconnecting or
reconnecting the Ethernet cable from the device or users PC.
It is recommended that the customer install an electrical surge protector in the electrical
outlet to which this device is connected. This is to avoid damaging the device by local
lightning strikes and other electrical surges.
Postpone installation until there is no risk of thunderstorm or lightning activity in the area.
Do not use this product near water: for example, near a bathtub, washbowl, kitchen sink
or laundry tub, in a wet basement, or near a swimming pool.
Do not cover the device or block the airflow to the device with any other objects. Keep the
device away from excessive heat and humidity and keep the device free from vibration
and dust.
Wipe the device with a clean, dry cloth. Never use cleaning fluid or similar chemicals. Do
not spray cleaners directly on the device or use forced air to remove dust.
For added protection, unplug the device from the wall outlet and disconnect the cables to
avoid damage to this device during lightning activity or power surges.
Upon completion of any service or repairs to this device, ask the service technician to
perform safety checks to determine that the device is in safe operating condition.
Do not open the device. Do not perform any servicing other than that contained in the
installation and troubleshooting instructions. Refer all servicing to qualified service
personnel.
This device should not be used in an environment that exceeds 104 F (40 C).
SAVE THE ABOVE INSTRUCTIONS
Note to CATV System Installer This reminder is provided to call the CATV system installers
attention to Article 820.93 and 820.100 of the National Electric Code, which provides
guidelines for proper grounding and, in particular, specifies that the Coaxial cable shield shall
be connected to the grounding system of the building, as close to the point of cable entry as
practical.

FCC STATEMENTS
FCC Interference Statement
This equipment has been tested and found to comply with the limits for a Class B digital
device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable
protection against harmful interference in a residential environment. This equipment
generates, uses, and can radiate radio frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a particular installation. If
this equipment does cause harmful interference to radio or television reception, which can be
determined by turning the device off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
Reorient or relocate the receiving antenna.
Increase the separation between the device and receiver.
Connect the equipment into an outlet on a circuit different from that to which the receiver
is connected.
Consult the dealer or an experienced radio/TV technician for help.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two
conditions: (1) This device may not cause harmful interference, and (2) This device must
accept any interference received, including interference that may cause undesired operation.
FCC CAUTION: Any changes or modifications not expressly approved by Motorola for
compliance could void the users authority to operate the equipment.
FCC Radiation Exposure Statement

This equipment complies with FCC radiation exposure limits set forth for an uncontrolled
environment. To comply with the FCC RF exposure compliance requirements, the separation
distance between the antenna and any persons body (including hands, wrists, feet and
ankles) must be at least 8 inches (20.3 centimeters).
This transmitter must not be co-located or operating in conjunction with any other antenna or
transmitter except those already approved in this filing.
The availability of some specific channels and/or operational frequency bands are country
dependent and are firmware programmed at the factory to match the intended destinations.
The firmware setting is not accessible by the end user.

INDUSTRY CANADA (IC) STATEMENT

This device complies with RSS-210 of the Industry Canada Rules. Operation is subject to the
following two conditions:
This device may not cause interference, and
This device must accept any interference, including interference that may cause undesired
operation of the device.
CAN ICES-3 (B)/NMB-3 (B)
In Canada, RLAN devices are restricted from using the 5600-5650 MHz frequency band.
CAUTION: To reduce the potential for harmful interference to co-channel mobile satellite
systems, use of the 5150-5250 MHz frequency band is restricted to indoor use only.
High power radars are allocated as primary users (meaning they have priority) of 5250-5350
MHz and 5650-5850 MHz frequency bands. These radars could cause interference and/or
damage to License ExemptLocal Area Network (LE-LAN) devices.
IC Radiation Exposure Statement

IMPORTANT NOTE: This equipment complies with IC radiation exposure limits set forth for an
uncontrolled environment. This equipment should be installed and operated with a minimum
distance of 20 cm between the radiator and your body.
AVIS D'INDUSTRIE CANADA (IC)

Cet appareil est conforme la rglementation RSS-210 d'Industrie Canada. Son utilisation est
assujettie aux deux conditions suivantes :
Cet appareil ne doit pas causer d'interfrences et
Cet appareil doit accepter toute interfrence reue, y compris les interfrences causant un
fonctionnement non dsir.
CAN ICES-3 (B)/NMB-3 (B)
Au Canada, les appareils de rseau local sans fil ne sont pas autoriss utiliser les bandes de
frquence 5600-5650 MHz.
AVERTISSEMENT: afin de rduire les risques de brouillage prjudiciable aux systmes de
satellites mobiles utilisant les mmes canaux, les dispositifs fonctionnant dans la bande 5150-
5250 MHz sont rservs uniquement pour une utilisation l'intrieur
Les radars haute puissance sont dfinis en tant qu'utilisateurs principaux (c.--d. prioritaires)
des bandes de frquences 5250-5350 MHz et 5650-5850 MHz. Ces radars peuvent causer de
l'interfrence ou des dommages susceptibles de nuire aux appareils exempts de licence
rseau local (LAN-EL).
Dclaration de IC sur L'Exposition aux Rayonnements

NOTE IMPORTANTE: cet quipement est conforme aux limites d'exposition aux rayonnements
tablies par IC pour un environnement non contrl. Cet quipement doit tre install et utilis
de manire maintenir une distance d'au moins 20 cm entre la source de rayonnement et
votre corps.

Wireless LAN Information

This device is a wireless network product that uses Direct Sequence Spread Spectrum (DSSS) and
Orthogonal Frequency-Division Multiple Access (OFDMA) radio technologies. The device is
designed to be interoperable with any other wireless DSSS and OFDMA products that comply with:
The IEEE 802.11 Standard on Wireless LANs (Revision AC, Revision B, Revision G, and Revision
N), as defined and approved by the Institute of Electrical Electronics Engineers
The Wireless Fidelity (Wi-Fi) certification as defined by the Wireless Ethernet Compatibility
Alliance (WECA).
Restrictions on the Use of Wireless Devices

In some situations or environments, the use of wireless devices may be restricted by the
proprietor of the building or responsible representatives of the organization. For example, using
wireless equipment in any environment where the risk of interference to other devices or services
is perceived or identified as harmful.
If you are uncertain of the applicable policy for the use of wireless equipment in a specific
organization or environment, you are encouraged to ask for authorization to use the device prior
to turning on the equipment.
The manufacturer is not responsible for any radio or television interference caused by
unauthorized modification of the devices included with this product, or the substitution or
attachment of connecting cables and equipment other than specified by the manufacturer.
Correction of the interference caused by such unauthorized modification, substitution, or
attachment is the responsibility of the user.
The manufacturer and its authorized resellers or distributors are not liable for any damage or
violation of government regulations that may arise from failing to comply with these guidelines.
Note: The use of the 5150-5250 MHz frequency band is restricted to Indoor Use Only.
SECURITY WARNING: This device allows you to create a wireless network. Wireless network
connections may be accessible by unauthorized users. For more information on how to protect
your network, see Change the Default Username and Password in this guide for instructions or
visit the ARRIS Support website at www.arris.com/consumers.
CARING FOR THE ENVIRONMENT BY RECYCLING

When you see this symbol on an ARRIS product, do not dispose of the product with
residential or commercial waste.
Recycling your ARRIS Equipment
Please do not dispose of this product with your residential or commercial waste. Some
countries or regions, such as the European Union, have set up systems to collect and
recycle electrical and electronic waste items. Contact your local authorities for
information about practices established for your region. If collection systems are not
available, call ARRIS Customer Service at 1-877-466-8646 for assistance.

Chapter 2
Getting Started
Introduction
Welcome to the next generation of ultra high-speed Wi-Fi gateways. The ARRIS SURFboard
SBG6782-AC Wireless Cable Modem Gateway with MoCA (Multimedia over Coax) provides
wireless high-speed data and multimedia service access on your home or small business
network. With built-in MoCA technology, the SBG6782-AC also provides high-speed Internet
access to multiple MoCA devices using the existing coaxial cable connection in your home. The
SBG6782-AC includes a Wi-Fi Pairing option for quick and easy connections for your
WPS-enabled wireless devices.
This guide provides instructions for installing and configuring your SBG6782-AC, setting up a
secure wireless network connection, and managing your gateway and network configurations.
In The Box
Before installing the SBG6782-AC, check that the following items are also included in the box.
If any items are missing, please call ARRIS Technical Support at 1-877-466-8646 for assistance.
Table 1. SBG6782-AC Package Contents
Item Description
SBG6782-AC DOCSIS 3.0 high-speed cable wireless

Wireless Gateway modem and router with MoCA
Power Cord Power cord for an electrical wall outlet

connection
Ethernet Cable Standard Category 5 (CAT5) or higher

network cable

Chapter 2: Getting Started
Item Description
Software License & Safety and regulatory information,

Regulatory Card software license, and warranty for the
gateway
Support Information Provides contact information for obtaining

Card technical support assistance with any
issues you may have with your SURFboard
device.
SBG6782-AC Quick Provides basic information for installing

Start Guide the gateway and setting up a secure
wireless connection on your home
network.
Additional Items Needed (Not Included)

The following items are not included in the box and must be purchased separately, if required:
Coaxial (coax) cable, if one is not already connected to a cable wall outlet
RF splitter (for additional coaxial cable connections, such as a set-top box or Smart TV)
Ethernet cable for each additional Ethernet-enabled device
System Requirements
High-speed Internet access account
Web browser access Internet Explorer, Google Chrome, Firefox, or Safari
Compatible operating systems:
Windows 10
Windows 8
Windows 7 Service Pack 1 (SP1)
Windows Vista SP2 or later
Windows XP SP3
Note: Microsoft no longer supports Windows XP. The SBG6782-AC should still function
without any problems.
Mac 10.4 or higher

UNIX
Linux

Chapter 2: Getting Started
Contact Information
For technical support and additional ARRIS product information:
Visit the ARRIS Support website: www.arris.com/consumer
Call ARRIS Technical Support: 1-877-466-8646

Chapter 3
Product Overview
Front Panel
Figure 1: SBG6782-AC Front View
Table 2. SBG6782-AC Front Panel LED Icons
LED Icon Blinking On (Solid)
Not applicable no LED on button. Not applicable no LED on button.

Note: The Wireless LEDs will blink
Amber to indicate the WPS Pairing
process is in progress.
Not applicable icon does not Green: Power is properly connected.

blink.
Scanning for a downstream Green: Non-bonded downstream

(receive) channel connection. channel is connected.
Blue*: High-speed Internet connection
with bonded downstream channels.

Chapter 3: Product Overview
LED Icon Blinking On (Solid)
Scanning for an upstream (send) Green: Non-bonded upstream channel

channel connection. is connected.
Blue*: High-speed Internet connection
with bonded upstream channels.
Scanning for an Internet Green: Start-up process completed.

connection.
Green: Wi-Fi enabled with Green: 2.4 GHz wireless connection is

encrypted/unencrypted wireless made between the SBG6782-AC and
data activity. another Wi-Fi enabled device on your
home network; for example, Wi-Fi
Amber: Flashes during the wireless
telephone, tablet, or laptop.
pairing process and lights up SOLID
green after five seconds or less.
Green: Wi-Fi enabled with Green: 5 GHz wireless connection is

encrypted wireless data activity. made between the SBG6782-AC and
another Wi-Fi enabled device on your
Amber: Flashes during the wireless
home network; such as a printer,
pairing process and lights up SOLID
tablet, or laptop.
green after five seconds or less.
Green: Indicates MoCA activity in Green: A MoCA device is connected

progress and running.
*Blue - Indicates DOCSIS 3.0 operation (high-speed Internet access) which may not be
available in all locations. Check with your service provider for availability in your area.
Wi-Fi Protected Setup (WPS)

Wi-Fi Protected Setup (WPS) is a wireless network setup option that provides a quick and easy
solution for setting up a secure wireless network connection for any WPS-enabled wireless
device; such as a computer, tablet, gaming device, or printer. WPS automatically configures
your wireless network connections and sets up wireless security. See Connect Your
WPS-Enabled Wireless Devices for more information.

Rear Panel
Figure 2: SBG6782-AC Rear View
Table 3. SBG6782-AC Rear Panel Ports & Connectors
Port Name Description
1 Reset Button Recessed button used to either reboot the wireless gateway or reset
the gateway configuration settings.
To reboot (or restart) the gateway, use the end of a paper clip or other
small object with a narrow tip to press and hold the indented Reset
button for three to four seconds only, and then release. Do not press
the Reset button for more than seven seconds. If you do, the gateway
configuration settings will automatically reset to the factory default
settings and your custom gateway settings will be deleted (see
warning below).
To reset your gateway configuration back to the factory default settings,
use the end of a paper clip or other small object with a narrow tip to
press and hold the indented Reset button for 10 seconds or until the
front panel LEDs flash, and then release. See Restore Your
Configuration Settings for more information on an alternative method
to reset the gateway settings using the Web Manager.
WARNING! Resetting the gateway configuration settings to the

factory defaults will also delete your custom gateway
configuration, including your user password, wireless network
name (SSID), and other configuration settings. You should first
back up your gateway configuration files before resetting your
gateway. See Back Up Your Gateway Configuration for more
information.

Port Name Description
2 Four one-gigabit Ethernet ports for RJ-45 cable connections

Green LED is ON - Indicates a data transfer rate of one gigabit per
second
Amber LED is ON - Indicates a data transfer rate of less than one
gigabit per second
3 Coaxial Cable connector
4 100 240 VAC Power connector
Gateway Label
The gateway label is located on the bottom of the SBG6782-AC. It contains specific gateway ID
information that you may need when contacting your service provider or ARRIS Technical
Support.
To receive Internet service, you will have to contact your service provider for assistance. You
may need to provide the following information listed on the gateway label:
Gateway model name (SBG6782-AC)
Gateway MAC address (HFC MAC ID)
Gateway serial number (S/N)

Chapter 4
Installing the Gateway

Caution: This product is for indoor use only. Do not route the Ethernet cable(s) outside of the
building. Exposure of the cables to lightning could create a safety hazard and damage the
product.
Connect the SBG6782-AC to Your Computer

Before installing the SBG6782-AC:
Check with your service provider to ensure broadband cable service is available in your
area.
To set up a wireless network, you will need a high-speed Internet connection provided by
an Internet service provider.
Note: When contacting your service provider, you may need your gateway information
listed on the gateway label located on the bottom of your SBG6782-AC (see Gateway Label
("Gateway Label" page 16)).
Choose a location in your home where your computer and gateway are preferably near
existing cable and electrical wall outlets.
For the best Wi-Fi coverage, a central location in your home or building is recommended.
Note: The following installation procedure covers the wired Ethernet connection process so
that you can confirm that the SBG6782-AC was properly installed and can connect to the
Internet.

Chapter 4: Installing the Gateway
Figure 3: SBG6782-AC Connection Diagram
1. Check that a coaxial cable is already connected to a cable wall outlet or RF splitter
(optional).
2. Connect the other end of the coaxial cable to the Cable connector on the rear of the
SBG6782-AC.
Use your hand to tighten the connectors to avoid damaging them.
3. Connect the Ethernet cable to an available Ethernet port on the rear of the SBG6782-AC.
4. Connect the other end of the Ethernet cable to the Ethernet port on your computer.
Optional: Repeat steps 3 and 4 for an additional computer or other network device that
you want to install as a wired connection on your home network.
5. Connect the power cord to the Power port on the rear of the SBG6782-AC.
6. Plug the other end of the power cord into an electrical wall outlet that is not controlled by
a wall switch.
Note: This automatically powers ON the SBG6782-AC.
Establish an Internet Connection

Although your computer may already be configured to automatically access the Internet, you
should still perform the following gateway connectivity test to verify that the devices were
connected properly.
1. Power ON the computer connected to the SBG6782-AC, if it is turned off, and then log in.
2. Contact your service provider to activate (provision) the SBG6782-AC. You may have to
provide the HFC MAC ID listed on the gateway label.

Chapter 4: Installing the Gateway
Note: Your service provider may allow for automatic activation which will automatically
launch its own special website when you open a web browser.
3. After the SBG6782-AC is activated, open a web browser (such as Internet Explorer, Google
Chrome, Firefox, or Safari) on your computer.
4. Type a valid URL (such as www.surfboard.com) in the address bar and then press Enter.
The ARRIS website should open. If it fails to open, please contact your service provider for
assistance.
5. Check that the Power, Receive, Send, and Online front panel LEDs on the SBG6782-AC
light up in sequential order. See Product Overview for additional LED status information.
If all four LEDs did not light up solid and you also do not have an Internet connection,
you may have to contact your service provider to reactivate the SBG6782-AC or check
for signal issues.
If you still cannot connect to the Internet, the SBG6782-AC may be defective. Please
call ARRIS Technical Support at 1-877-466-8646 for assistance.
Connect Your MoCA Devices

You can also connect any MoCA devices, such as a Smart TV, to the SBG6782-AC. You will need
an RF cable splitter (not included) and an additional coaxial cable (not included) to connect
the MoCA device and SBG6782-AC. Follow the instructions included with the MoCA device to
complete the applicable connections.
Note: The MoCA LED on the SBG6782-AC front panel will light up SOLID green when the
gateway detects other MoCA devices on your home network.

Chapter 5
Setting Up a Wireless Network Connection

It is highly recommended that you first verify that your computer can connect to the Internet
using an Ethernet connection before configuring your wireless home network.
You must already have access to an Internet service in your home before setting up a wireless
network connection. Also, make sure your computer and the SBG6782-AC are connected
through an Ethernet connection.
Choose one of the following options to set up your wireless network connection:
Launch the SBG6782-AC Quick Start Wizard (page 20)
Set Up a Wireless Network Using Your Computer (page 27)
After setting up a wireless connection on your home network, check that your wireless
network connection was set up properly. See Test Your Wireless Network Connection for
more information.
Launch the SBG6782-AC Quick Start Wizard

The SBG6782-AC Quick Start Wizard is a seven-step application to help you quickly customize
the default wireless network settings on your SBG6782-AC. The wizard configures your
SBG6782-AC wireless network name (SSID), Wi-Fi Security Key (network password), and Wi-Fi
Security mode.
IMPORTANT NOTE: The quick start wizard uses the default settings already configured
for your SBG6782-AC to help you quickly set up your wireless home network. However,
the wizard will only let you change the wireless network name (SSID) and Wi-Fi
Security Key (network password). After completing the wizard and getting your
SBG6782-AC connected to the Internet, you will be able to make additional network
configuration changes to further customize your wireless home network and connect
your wireless devices. See Configuring Your Wireless Network for more information.
1. Open a web browser (such as Internet Explorer, Google Chrome, Firefox, or Safari) on the
computer connected to the SBG6782-AC.
2. Type the default LAN IP address, 192.168.0.1, in the Address bar and then press Enter.
The SBG6782-AC Login screen displays.

Chapter 5: Setting Up a Wireless Network Connection
Figure 4: Gateway Login Screen with Device Status Button
Note: The Device Status button provides a quick method for you to view the current
configuration settings and connection status of your SBG6782-AC without having to
log in to the SBG6782-AC Web Manager (see View the Gateway Status Using the
Device Status Button for more information).
3. Type the default username and password. Both entries are case-sensitive.
Username: admin
Password: motorola
4. Click Login to open the SBG6782-AC Web Manager. The Launch Quick Start Wizard screen
displays.
Note: If the default username and password are not working, your service provider
may have to set up alternate login credentials. Please contact your service provider
or ARRIS Technical Support for assistance.
Figure 5: Login Alerts Screen

The Login Alerts screen displays when you log in using the default username and
password. It is highly recommended that you change the username and password for
network security purposes. There are two options available:
Quick Start Wizard (continue with step 5 below)
SBG6782-AC Web Manager (see Change the Default Username and Password for more
information)
For now, continue with the following steps to set up your wireless network connection.
5. Click Close to close the Login Alerts screen. The Launch Quick Start Wizard screen displays.
Figure 6: SBG6782-AC Quick Start Wizard Opening Screen
6. Click Launch Quick Start Wizard to start the wizard. The Welcome screen displays (see
Figure 7).

Figure 7: SBG6782-AC Quick Start Wizard Welcome Screen
7. Click Next to open the Wi-Fi Network Name & Passphrase screen.
Figure 8: SBG6782-AC Quick Start Wizard-Step 2 of 7 Screen
8. Do one of the following to set up your wireless network name in the Network Name
(SSID) field for connecting to your wireless home network:
Keep the default network name or SSID (also listed on the SBG6782-AC gateway label).
Note: You must keep the default network name as listed if this is your first time
setting up your wireless network. You cannot change the network name until
after you have completed the installation wizard.
Enter a different name for your wireless network. Your new network name must
contain from one to 32 alphanumeric characters.

Note: You have the option to change your wireless network name (SSID) only
after you have finished setting up your wireless home network for the first time.
The SBG6782-AC Web Manager is also available to change your SSID (see Change
Your Wireless Network Name (SSID) for more information).
9. Do one of the following to change your wireless network password in the
Passphrase / Wi-Fi Security Key field:
Keep the default passphrase or Wi-Fi Security key (also listed on the SBG6782-AC
gateway label).
Enter a different password for your wireless network.
The passphrase or Wi-Fi Security key is the sign-on access code for your wireless network.
The access code must contain from eight to 64 characters consisting of any combination of
letters, numbers, and symbols. Your network password should be as unique as possible to
protect your wireless network and also deter hackers or unauthorized access to your
wireless home network.
Note: It is highly recommended that you change the default Wi-Fi Security Key to a
more secure wireless password to protect your wireless home network from
unauthorized access. See Prevent Unauthorized Access for more information.
10. Click Next to open the 2.4 GHz & 5 GHz Networks screen.
This screen shows the two Wi-Fi frequency bands available on the SBG6782-AC, 2.4 GHz
and 5 GHz. The wizard configures the default 2.4 GHz default frequency band. See Change
the Wireless Channel to change the Wi-Fi frequency.
Note: The 2.4 GHz frequency range is recommended for backward compatibility purposes
because older wireless devices cannot connect to 5 GHz frequencies.
11. Click Next to open the Wi-Fi Security Configuration screen.

The wizard configures WPA2-PSK as the default wireless network security code. It is the
highest wireless network security level. See Set Up Your Wireless Primary Network to
change the wireless network security code for your wireless home network.
12. Click Next to open the User Security Configuration screen.
This screen allows you to change the current (or default) login username and user
password to log on to the SBG6782-AC Web Manager.

Note: To change your username and password, you must first select the Change Username
and Change Password checkboxes to activate the fields. If a checkbox is not selected, the
field is disabled. The Next button is also disabled, if the username or password was not
entered correctly. Make sure to repeat the same username and password in their
respective fields.
To change your username and password:

Select Change Username checkbox and then enter your new username in both
Username fields.
Select Change Password checkbox and then enter your new user password in both
Password fields.
13. Click Next to open the Review Settings screen and confirm your wireless network settings.
14. Click Apply to accept your wireless network settings and open the Settings Applied screen
or click Previous to go back and change your wireless network name and/or user
password.
If you clicked Apply, wait for your wireless network settings to be saved. When it is
complete, the Settings Applied screen will open.

15. Click Exit to close the SBG6782-AC Quick Start Wizard.
Note: You can click Print to print a copy of your wireless network settings from a
connected (wired or wireless) printer. This can be helpful for keeping a record of your
new wireless network settings.
Set Up a Wireless Network Using Your Computer

Use one of the following options to create your wireless network:
Quick Connect Using the Windows Taskbar
Connect Using the Windows Control Panel
Note: The steps for setting up a wireless network may differ slightly depending on the
Windows operating system running on your computer. The steps used in this section
apply to Windows 7.
Quick Connect Using the Windows Taskbar

1. From the Windows taskbar on your computer (see Figure 14), click the Wireless Link icon
to open the list of available wireless networks (see Figure 15).
Figure 14: Windows Taskbar

Note: If the Wireless Link icon is not visible, left-click on the Show hidden icons
button (see Figure 14) on the Windows taskbar to open and select from the list of
additional icons.
Figure 15: Sample Available Wireless Networks Window
2. Click on the SBG6782-AC wireless network name or SSID (for example, 6782ac#####) for
your SBG6782-AC from the list of available wireless networks.
Note: Check the gateway label on the bottom of your SBG6782-AC to locate the
default SSID. You must use the default SSID listed on the gateway label when
installing the gateway and setting up your first wireless network connection. You can
change the SSID after your network connections are up and running. See Change
Your Wireless Network Name (SSID) for more information.
3. Select Connect automatically to set up your wireless devices to automatically log on to
your home network without having to enter the password.

Figure 16: Sample Wireless Network Connect Window
4. Click Connect to open the Connect to a Network window and set up your new network
password.
Figure 17: Network Connection Window
5. Enter the Wi-Fi Security Key (your wireless network password) in the field.
Note: You can use the Wi-Fi Security Key code listed on the gateway label or enter
your own personal wireless network password. See Prevent Unauthorized Access for
more information on creating user passwords.

6. Select and then click OK to encrypt (or hide) your network password.
Figure 18: Network Connection-Create Network Password Window
Connect Using the Windows Control Panel

1. From the Windows taskbar on your computer, click Start button and then click Control
Panel.
2. Click to open the Network and Sharing Center window.
Figure 19: Control Panel-Network and Sharing Center Window
3. Click in the Control Panel Home side panel to open the

window.

4. Click Add to open the Manually Connect to a Wireless Network window.
Figure 20: Manually Connect to a Wireless Network Window
5. Click to open another .
Figure 21: Manually Connect to a Wireless Network Window
6. Enter the wireless network name or SSID (6782ac#####) for your SBG6782-AC in the
field.
The SSID is listed on the gateway label on the bottom of your SBG6782-AC.

Note: You have the option to customize your wireless network name or SSID after
completing your initial wireless network connection. However, you must use the
default SSID listed on the gateway label for the initial gateway installation. See
Change Your Wireless Network Name (SSID) for more information.
7. Select the wireless Security level for your wireless network from the drop-
down list.
Note: WPA2-Personal is the recommended wireless security level for your wireless
home network. It is the default security level for the SBG6782-AC and also the
highest security level available.
8. Select the password encryption type from the drop-down list. This is used
for securing your wireless network.
TKIP Temporal Key Integrity Protocol
AES Advanced Encryption Standard (recommended). AES is the default encryption
type for the SBG6782-AC.
9. Enter a Security code or passphrase for your wireless network password in the
field.
You can use the WI-FI SECURITY KEY listed on the SBG6782-AC gateway label or create
your own personal password.
Note: Remember to use a unique combination of letters, numbers, and characters to

create a more secure password. See Prevent Unauthorized Access for more
information.
10. Select to prevent your Security Key or password from displaying in the field.
11. Select so that your wireless devices will automatically
connect to your wireless network upon login.
12. Click Next to complete the wireless network setup.
The Successfully added <Network name> message for your new wireless network should
appear.
13. Click Close to exit.
Test Your Wireless Network Connection

Perform the following connectivity test to check that wireless connections were established
for the SBG6782-AC and other wireless devices on your home network:
1. Check if your wireless devices successfully connected to your wireless network, then
disconnect the Ethernet cable on your computer and SBG6782-AC.
2. Open a web browser on your computer.
3. Type a valid URL (such as www.surfboard.com) in the address bar, and press Enter.
If the website fails to open, please contact your service provider or call ARRIS Technical
Support at 1-877-466-8646 for assistance.

Connect Your WPS-Enabled Wireless Devices

You can use the Wi-Fi Protected Setup (WPS) Pairing button on the SBG6782-AC to connect
your WPS-enabled wireless devices. WPS automatically assigns a random wireless network
name (SSID) and Wi-Fi Security Key (password) to the SBG6782-AC and your other
WPS-enabled wireless devices to connect to your wireless network.
Note: To use the WPS Pairing button option, your computer hardware must support WPS and
also have WPA security compatibility.
1. Power ON your SBG6782-AC and other WPS-enabled wireless devices that you want to
connect to your wireless network.
2. Press and hold the WPS button located on the top of the SBG6782-AC for five to 10
seconds and then release (see Product Overview) for the Wireless Cable Modem Gateway
front view).
3. If applicable, press the WPS button on your WPS-enabled computer or other WPS-enabled
wireless device.
4. Repeat step 3 for each additional WPS-enabled wireless device that you want to connect
onto your home network.

Chapter 6
Using the Gateway Web Manager

Use the SBG6782-AC Web Manager to view and monitor the configuration settings and
operational status of your Wireless Cable Modem Gateway. You can also configure your
network connections and wireless security settings. See Protecting & Monitoring Your
Wireless Network for more information.
Note: If you did not purchase your gateway from a retail store, you may notice a few blocked
configuration settings in the SBG6782-AC Web Manager that cannot be modified. This may be
due to some restrictions set up by your service provider to prevent unauthorized changes to
certain configuration parameters.
Start the Gateway Web Manager

Note: You must use the default user name and password (listed below) to log in to the
SBG6782-AC Web Manager for the first time. For network security purposes, we highly
recommend that you change the default user name and password after logging onto the
SBG6782-AC for the first time. See Change the Default Username and Password for more
information.
1. Open any web browser on the computer connected to the SBG6782-AC.

3. Type the default user name and password. Both entries are case-sensitive.
Username: admin
Password: motorola
4. Click Login to open the SBG6782-AC Web Manager. The SBG6782-AC Web Manager Main
Screen displays.
Note: If the default user name and password are not working, your service provider
may have to set up alternate login credentials. Please contact your service provider
or ARRIS Technical Support for assistance.

Chapter 6: Using the Gateway Web Manager
Figure 22: SBG6782-AC Web Manager Main Screen
Gateway Web Manager Menu Options

Main Menu Buttons
The SBG6782-AC main menu buttons are displayed along the top of the SBG6782-AC Web
Manager screen. To display the drop-down submenu options, click the menu button.
Figure 23: SBG6782-AC Web Manager Main Menu Buttons

Main Menu Links

The SBG6782-AC main menu and related submenu option links are also displayed along the
bottom of the SBG6782-AC Web Manager screen. To open a submenu option, click the link.
Figure 24: SBG6782-AC Web Manager Main Menu Links
Table 4. SBG6782-AC Web Manager Main Menu Options
Menu Option Function
Home Displays the Quick Start Wizard main screen.
Status Provides information about the gateway hardware and software, MAC
address, gateway IP address, serial number, and related information.
Additional screens provide diagnostic tools and also allow you to
change your gateway user name and password.
Basic Configures the gateway IP-related configuration data, including

Network Configuration, WAN Connection Type, DHCP, and DDNS.
Advanced Controls Internet protocols which configure and monitor how the
gateway routes IP traffic on the SBG6782-AC.
Wireless Configures and monitors the gateway wireless networking features.
Firewall Configures and monitors the gateway firewall.
Help Provides general information to help you set up your home network.
Logout Closes the SBG6782-AC Web Manager.

Get Help
You can choose any of the following three options to obtain help information for any
SBG6782-AC Web Manager function. General help information is available for any
SBG6782-AC menu option when you click the Help button on that page.
Overview Help
Help Links
Field Level Help
Overview Help
General help information is available when you click Help, Overview on the SBG6782-AC Main
Menu.
Figure 25: SBG6782-AC Help Overview Screen

Help Links
Provides a concise list of your gateway configuration settings with applicable links for easy
access when you click Help, About on the SBG6782-AC Main Menu. The link opens the related
configuration screen.
Figure 26: SBG6782-AC Help About Screen
Field Level Help

More specific help information is available throughout the web manager for field level help
when you click Help located to the right of the applicable field (see sample screenshot below).
Figure 27: SBG6782-AC Field Level Help

Exit the SBG6782-AC Web Manager

To log out and close the SBG6782-AC Web Manager:
Click Logout located in the upper right corner of the screen above the SBG6782-AC Main
Menu buttons.
Figure 28: SBG6782-AC Web Manager Logout Button

Chapter 7
Configuring Your Wireless Network

The SBG6782-AC supports a secure method for setting up multiple wireless access points on
your home network. This enables you to designate a separate guest access point on your
wireless network for visitors, friends, or other family members without giving them access to
your content or other network devices on your primary network.
Set Up Your Wireless Primary Network

1. From the SBG6782-AC Web Manager, click Wireless on the SBG6782-AC Main Menu bar.
2. Click Primary Network Settings from the Wireless submenu options.
Figure 29: 2.4 GHz Wireless Primary Network Screen

Chapter 7: Configuring Your Wireless Network
Figure 30: 5 GHz Wireless Primary Network Screen
3. Click the 2.4 GHz or 5 GHz tab at the top of the screen to select the wireless frequency
range for your wireless network.
4. Select Enabled or Disabled in the Wireless Network field to turn ON or OFF wireless
networking on your wireless network.
5. Do one of the following to set the network name for your wireless network in the Network
Name (SSID) field:
Keep the default network name listed in the field (also listed on your gateway label).
Enter a new network name for your wireless primary network.
The wireless network name cannot be the same name as any other SSID on your home
network. You can use any combination of letters (lowercase and uppercase), numbers,
and/or special characters (symbols) up to a maximum of 32 characters.
6. Select Enabled or Disabled in the Network Name (SSID) Broadcast field to turn ON or OFF
displaying your SSID as an available wireless network to outside users.
When SSID Broadcast is enabled, your SSID is visible and also available to unauthorized
wireless users that are within range of your home network to connect to it.
7. Select one of the following wireless network security options for your wireless gateway
from the Wireless Security drop-down list:
WPA2-PSK: Wi-Fi Protected Access version 2 with Pre-Shared Key (recommended)
WPA2-PSK + WPA-PSK: combination Wi-Fi Protected Access version 2 with Pre-Shared
Key and Wi-Fi Protected Access with Pre-Shared Key
Unencrypted: Network security is not set for your wireless network. This network
security option allows access to your wireless network without a Wi-Fi Security Key
(network password)

WPA-PSK: Wi-Fi Protected Access with Pre-Shared Key; standard encryption

WPA2 (Enterprise): Wi-Fi Protected Access version 2 provides additional network
security and requires a user name and password for network logon
WPA2 + WPA (Enterprise): combination Wi-Fi Protected Access version 2 and Wi-Fi
Protected Access provides additional network security and requires a user name and
password for logging onto your wireless network
8. Choose the wireless network encryption type for your wireless network in the Encryption
field:
AES Advanced Encryption Standard: Provides the strongest encryption
(recommended)
AES+TKIP Advanced Encryption Standard and Temporal Key Integrity Protocol
Allows both AES and TKIP-capable clients to connect to your wireless network
9. Enter your wireless network password in the Passphrase field.
You can use any combination of letters, numbers, and/or special characters for your
network password.
10. Click Apply if you are done or continue with the WPS Automatic Security Configuration
section (see below) to set up WPS on your home network so that you can connect your
WPS-enabled wireless devices.
Set Up WPS on Your Wireless Network

1. From the Wireless Primary Network Settings screen, click the 2.4 GHz or 5 GHz tab at the
top of the screen to select the wireless frequency range for your wireless network.
2. Scroll down to the Wi-Fi Protected Setup (WPS) Automatic Security Configuration
section.
Figure 31: WPS Setup Screen
3. Select Enabled in the WPS field to turn ON the Wi-Fi Protected Setup (WPS) network
security on your home network and then continue with step 4.
- or -
Select Disabled in the WPS field to turn OFF the Wi-Fi Protected Setup (WPS) network
security on your home network and then proceed to step 5 to finish.

4. Select one of the following WPS Pairing methods to connect or pair your WPS-enabled
wireless devices to your wireless network:
Push Button Press the WPS button on the SBG6782-AC to start the WPS pairing
process with the WPS-enabled wireless device you want to connect to your home
network.
Repeat for each additional WPS-enabled wireless device.

Gateway PIN
1) Either enter the PIN number listed in the WPS Add Client field or click Generate
PIN to create a new numeric PIN (password) for logging onto your home network.
2) Select Allow or Deny (recommended) from the Configure by External Registrar
drop-down list to set the Gateway PIN method for pairing your WPS-enabled
wireless devices.
Note: The Gateway PIN method is not recommended. It should be disabled to

protect your wireless network from possible outside attacks, e.g., viruses and
hackers.
Client PIN Enter your PIN number (numeric password) for your WPS-enabled
wireless device in the WPS Add Client field and then click Add.
5. Click Apply, when done.
Set Up a Wireless Guest Network

Note: This feature may be disabled on your SBG6782-AC. Some service providers or cable
operators do not allow for secondary (or guest) wireless networks on their gateway
devices.
2. Click Guest Network Settings from the Wireless submenu options (see Figure 32 or Figure
33).
range for your guest network.
4. Select the guest network from the Selected Guest Network drop-down list.
5. Select Enabled or Disabled in the Guest Network field to turn ON or OFF the selected
wireless guest network.
6. Do one of the following to set the network name for your wireless guest network in the
Guest Network Name (SSID) field:
Keep the default guest network name listed in the field (also listed on your gateway
label).
Enter a new name for your guest network.
The wireless network name cannot be the same name as any other network name (SSID)
on your home network. You can use any combination of letters (lowercase and
uppercase), numbers, and/or special characters (symbols) up to 32 characters maximum.

Figure 32: 2.4 GHz Wireless Guest Network Screen
Figure 33: 5 GHz Wireless Guest Network Screen

7. Select LAN or Guest from the IP Network drop-down list.

LAN Configures the guest network to be part of your primary network and allow
guest users to connect to your primary network
Guest Configures the guest network to only allow access to a specific network and
not your primary network
8. Enter the IP address for the SBG6782-AC on the Guest network in the IP Address field.
9. Enter the first IP address of the range of IP addresses for the guest network lease pool in
the Lease Pool Starting IP Address field.
The SBG6782-AC assigns these IP addresses to the wireless devices on your guest network.
10. Enter the last IP address of the range of IP addresses for the guest network lease pool in
the Lease Pool Ending IP Address field.
11. Enter the amount of time (in seconds) that an IP address will be available to a device on
your guest network in the Lease Time field.
12. Select Enabled or Disabled in the UPnP (Universal Plug and Play) Enable field to allow or
block any network devices, such as computers, smart phones, tablets, gaming devices, or
printers to automatically connect to your wireless home network.
13. Select Enabled or Disabled in the Firewall Enable field to turn ON or OFF the gateway
firewall.
14. Select Enabled or Disabled in the DHCPv6 Server field to allow the DHCPv6 server to send
leases to the guest network clients from the guest network lease pool you specified
earlier.
Note: If the DHCP server is disabled, you must assign static IP addresses to the guest
network STAs.
15. Select one of the following wireless network security options for your guest network from
the Wireless Security drop-down list:
WPA2-PSK: Wi-Fi Protected Access version 2 with Pre-Shared Key (recommended)
WPA2-PSK + WPA-PSK: combination Wi-Fi Protected Access version 2 with Pre-Shared
Key and Wi-Fi Protected Access with Pre-Shared Key
WPA-PSK: Wi-Fi Protected Access with Pre-Shared Key, standard encryption
Unencrypted: Turns off network security
WPA2 + WPA (Enterprise): combination Wi-Fi Protected Access version 2 and Wi-Fi
Protected Access provides additional network security and requires a user name and
password for network logon
WPA2 (Enterprise): Wi-Fi Protected Access version 2 provides additional network
security and requires a user name and password for network logon
16. Choose the wireless network encryption type in the Encryption field:
AES Advanced Encryption Standard: Provides the strongest encryption
(recommended)
TKIP+AES Temporal Key Integrity Protocol and Advanced Encryption Standard: Allows
both AES and TKIP-capable clients to connect to your wireless network
17. Enter any combination of characters and letters for the wireless guest network password
in the Passphrase field.
18. Select Show Passphrase to display your password.

19. When done, deselect Show Passphrase so that your password will not be visible.
Change Your Wireless Network Name (SSID)

The SSID (Service Set Identification) is the wireless network name assigned to your
SBG6782-AC wireless primary and guest networks. The default SSID which is listed on the
gateway label is automatically populated in the network configuration screens. A list of SSIDs
of available wireless networks in close proximity of your home (for example, neighbors or
local businesses) will display when you or someone else in your home attempt to establish a
wireless network connection. For security purposes and quick recognition of your wireless
network, it is highly recommended that you change the default SSID. You should also consider
changing the default wireless password or passphrase (see Prevent Unauthorized Access for
more information).
Note: When you change the SSID, any wireless devices that are already connected to your
wireless network will be disconnected from the network. The wireless devices will have to be
reconnected to the wireless network using the new SSID.
Do the following to change your wireless network name or SSID:
2. Click Primary Network Settings from the Wireless submenu options to open the Wi-Fi
Network screen.

Figure 34: Change Your Network Name (SSID) and Password Screens
range for your guest network.
4. Make sure Enabled is selected in the Wireless Network field. This turns ON wireless
networking on your home network.
5. Delete the current network name in the Network Name (SSID) field and then enter a new
name for your wireless network.
You can use any combination of up to 32 alphanumeric characters for the network name.
6. Select Enabled or Disabled in the Network Name (SSID) Broadcast field to turn ON or OFF
displaying your SSID as an available wireless network to outside users.
7. Delete the current wireless network password (passphrase) in the Passphrase field and
then enter a new network password. See Prevent Unauthorized Access for more
information.
8. Click Apply at the bottom of the screen.
The new wireless network name should appear in the list of available wireless networks when
you reconnect your wireless devices.
Change the Wireless Channel

Network interference may occur at any time when using a wireless network connection. This
may be caused by other wireless access points that are using the same wireless channel as
your SBG6782-AC and are also operating within close proximity in your home. When
experiencing wireless network interference, changing the wireless channel on the
SBG6782-AC can improve network connectivity (or signal strength) and avoid network
interference. By default, the Wi-Fi Channel on your SBG6782-AC is set on Auto for 2.4 GHz and
149 for 5 GHz.
Do the following to change the wireless channel on the SBG6782-AC:
2. Click 802.11 Radio from the Wireless submenu options to open the Wireless 802.11 Radio
screen.

range for your wireless home network.
Figure 35: 2.4 GHz & 5 GHz Wireless 802.11 Radio Screens
4. Select Enabled from the Wireless Radio Enable drop-down list to turn ON the Wi-Fi Radio
on the SBG6782-AC.
5. Select a channel number from the Channel drop-down list that is different from the
channel number listed as the Current Channel.
Note: It is recommended that you use Channel 1, 6, or 11, if it is not listed as the Current
Channel. In the Wi-Fi spectrum, there are multiple channels that overlap and thus degrade
wireless network performance. Channels 1, 6, and 11 are used for better network
performance and stability because they do not overlap.

Chapter 8
Configuring Your MoCA Network

With the SBG6782-AC MoCA interface, you can create a reliable home network using your
existing coaxial wiring. MoCA provides Internet Protocol (IP) connectivity with your set-top
boxes, Smart TVs, and any other Ethernet-enabled electronic devices in your home. You can
also use MoCA adapters to further extend your MoCA home network to connect additional
Smart TVs, computers, gaming consoles, and other network devices.
You can enable or disable the SBG6782-AC MoCA interface. If the SBG6782-AC is not set up as
the MoCA Network Controller, it will not have any control over the other devices on the MoCA
network. If you disable the SBG6782-AC as the MoCA Network Controller, then you are
allowing another device to become the MoCA Network Controller.
Set Up Your MoCA Network

1. From the SBG6782-AC Web Manager, click Basic on the SBG6782-AC Main Menu bar.
2. Click MoCA from the Basic submenu options to open the MoCA Configuration and Status
screen.
Figure 36: MoCA Configuration and Status Screen
3. Select Enabled in the MoCA field to set the SBG6782-AC as the MoCA Network Controller.

Chapter 8: Configuring Your MoCA Network
4. Select the operational frequency range for the MoCA data transmission rate from the
Operational Frequency drop-down list.
Normal range is between 1150 MHz to 1500 MHz
Most cable TV systems use 1150 MHz
5. Select the maximum number of beacon signals for data transmission from the Max Beacon
Power Level drop-down list.
Default level is 10.
6. Select the transmit Power level from the Transmit Power Level drop-down list.
Default level is 10.
7. Select Enabled to require a 12 to 17 numeric digit password for the MoCA controller to
encrypt data.
Note: The password must be the same on all MoCA devices on your home network.
8. Click Apply.

365-095-23865 x.2 Copyright 2015 ARRIS Enterprises, Inc. All Rights Reserved. 50
Chapter 9
Protecting & Monitoring Your Wireless Network

After you have successfully connected the SBG6782-AC Wireless Gateway and your wireless
devices, you should configure the SBG6782-AC to protect your wireless network from
unwanted and unauthorized access by any wireless devices within range of your wireless
network. Although security for the SBG6782-AC is already configured, you can use the
SBG6782-AC Configuration Manager to set the level of security and access that you want to
allow on your home network.
Prevent Unauthorized Access

Caution: To prevent unauthorized access and configuration to your wireless network, we
highly recommend that you immediately change the default user name and password after
connecting to the Internet and logging on to the SBG6782-AC for the first time.
One of the most important recommendations for securing your wireless home network is to
change the default administrator password on your SBG6782-AC and other wireless devices as
well. Default passwords are commonly used and shared on the Internet.
To ensure that your wireless home network is secure, it is recommended that you follow
these best practices for user passwords:
Always create a secure password or pass phrase that is not easily guessed.
Use phrases instead of names so that it may be easier for you to remember.
Use a combination of upper and lowercase letters, numbers, and symbols.
Continue to change your administrator password on a regular basis.
Note: If your service provider supplied the SBG6782-AC Wireless Gateway, you may not have
the necessary user privileges to change the login user name.
Change the Default Username and Password

To change the default user name:
1. Log in to the SBG6782-AC Web Manager from any web browser on the computer
connected to the SBG6782-AC.

Chapter 9: Protecting & Monitoring Your Wireless Network
3. Type the default username and password as they appear below:

Username: admin
Password: motorola
4. Click Login to open the SBG6782-AC Web Manager.
Figure 37: SBG6782-AC Web Manager Main Screen
5. Click Status on the menu bar and then click Security to display the Status Security screen
(see Figure 38).
6. Confirm that Change Username is displayed in the drop-down selection box at the top of
the screen.

Figure 38: Change Username Screen
7. Complete each field entry, but note the following:

All fields are case-sensitive.
Current username is either your default username or your last username change.
Make sure No is selected for Restore Factory Defaults before clicking Apply.
Find a secure place to write down and keep your new user name.
8. Click Apply to update your username.
9. Click Change Username drop-down arrow at the top of the screen to display Change
Password.
Figure 39: Change User Password Screen
10. Complete each field entry, but note the following:

All fields are case-sensitive.
Username is your new user name, if you changed it.

Current password is either your default password or your last password change.
Find a secure place to write down and keep your new user name and password.
Make sure No is selected for Restore Factory Defaults.
11. Click Apply to update your password.
Note: If your service provider supplied the SBG6782-AC Wireless Gateway, you may not
have the necessary user privileges to change the login user name.
If, at any time, you lose your new user name and/or password, you will have to perform a
factory reset using the Reset button on the rear of the SBG6782-AC (see Reset Button for
more information). This will restore the factory defaults on your SBG6782-AC and allow
you to log on to the SBG6782-AC Web Manager using the default user name and
password.
Set Up Firewall Protection

You can set up firewall filters and firewall alert notifications on your home network. You can
also block Java Applets, Cookies, ActiveX controls, popup windows, Proxies, and website
access.
To set the Firewall Protection level:
1. From the SBG6782-AC Web Manager, click Firewall on the SBG6782-AC Main Menu bar.
2. Click Protection Level from the Firewall submenu options to open the Firewall Protection
Level screen.
Figure 40: Firewall Protection Level Screen

3. Click the Firewall Protection Setting drop-down button to select the firewall protection
level.
Available Firewall protection levels:
Off No security, highest risk
Note: Selecting Off will disable firewall protection on your home network. Your
computer(s) and other Ethernet-enabled devices on your network will be at risk
for possible attacks from viruses and hackers.
Low Common security, higher risk

Medium Safer configuration, modest risk
Figure 41: Firewall Protection Level Medium Screen

High Safest configuration, highest security
Figure 42: Firewall Protection Level High Screen
4. Select the firewall settings for your gateway firewall.

Set Up Parental Controls

You can set up the following Parental Controls on your home network:
Allow or block access to specific Internet sites.
Allow or block access to specific MAC addresses.
Set time limitations for computer usage or Internet access
Note: Any Parental Control filters that do not have assigned ports will apply to all ports. This
also applies to MAC addresses.
You can also link each user on your home network to specific rules for login, time-access, and
content filtering.
To set Parental Controls:
2. Click Parental Control from the Firewall submenu options to open the Firewall Parental
Control screen.
Note: Before setting up any Parental Control filters, you must first set the time zone on
your SBG6782-AC for your current location.

Figure 43: Parental Control-Change Time Zone Screen
3. Click Current Time Zone drop-down button to select your time zone.
4. Select Yes or No to automatically adjust the time for Daylight Saving Time.
5. Click Apply to set the time zone.
6. Click Create to continue setting up Parental Controls.
Figure 44: Create Parental Controls Screen

7. Enter a name for the user profile that you want to create in the Description field.
8. Enter the 12-digit (hexadecimal) MAC address of the device for which you are creating
Parental Controls in the MAC Address field.
9. Enter the web address of the Internet site that you want to block or access.
10. Enter the Starting port number of the in the Start Port field.
11. Enter the Ending port number of the in the End Port field.
12. Select the days of the week that you want to allow the selected user to access the
Internet.
13. Select the time range that you want to allow the selected user to access the Internet.
14. Select to Allow or Block Internet access for the time and days you set previously.
15. Select On or Off in the Enabled field to enable or disable this Parental Control restriction.
Set Up IP Filtering
You can use IP Filtering to configure Internet access restrictions on specific network devices on
your home network using their IP addresses. You will have to create IP address filters that
contain the starting and ending IP address range of each device for which you want to block
Internet access.
To configure IP filters:
1. From the SBG6782-AC Web Manager, click Advanced on the SBG6782-AC Main Menu bar.
2. Click IP Filtering from the Advanced submenu options to open the Advanced IP Filtering
screen.
Figure 45: Set Up IP Filters Screen

3. Enter the least significant byte of the starting IP address for the range you are setting up in
the Start Address field.
4. Enter the least significant byte of the ending IP address for the range you are setting up in
the End Address field.
5. Select Enabled to activate the IP address filter.
6. Repeat steps 3 thru 5 for each additional range of IP addresses that you want to block
Internet access.
7. Click Apply to create your IP filters.
Set Up MAC Filtering

MAC filtering allows you to define up to twenty Media Access Control (MAC) address filters to
prevent computers from sending outgoing TCP/UDP traffic to the WAN via their MAC
addresses. This is useful because the MAC address of a specific NIC card never changes, unlike
its IP address, which can be assigned via the DHCP server or hard-coded to various addresses
over time.
To configure MAC filters:
2. Click MAC Filtering from the Advanced submenu options to open the Advanced MAC
Filters screen.
Figure 46: Set Up MAC Filters Screen
3. Enter the MAC address for the computer you want to block in the MAC Address field.
4. Click Add MAC Address.
Repeat steps 3 and 4 to add up to 20 MAC addresses.
5. Click on the MAC address in the MAC Address list that you want to delete from the list.
6. Click Remove MAC Address.
Repeat steps 5 and 6 for each additional MAC Address that you want to delete.
7. Click Clear All button to delete all MAC addresses from the MAC Address list.

Set Up Port Filtering

You can use Port filtering to define port filters to prevent all network devices from sending
outgoing TCP/UDP traffic to the WAN on specific IP ports. By specifying a starting and ending
port range, you can determine what TCP/UDP traffic is allowed out to the WAN on a per-port
basis.
Note: The specified port ranges are blocked for ALL computers, and this setting is not IP
address or MAC address specific. For example, if you wanted to block all computers on your
home network from accessing HTTP sites (or web surfing), you would create the following port
filter.
Set Start Port to 80
Set End Port to 80
Set Protocol to TCP
Select Enabled
To configure Port filters:

2. Click Port Filtering from the Advanced submenu options to open the Advanced Port
Filtering screen.
3. Enter the starting port number of the Port Filtering range in the Start Port field.
4. Enter the ending port number of the Port Filtering range in the End Port field.
5. Select TCP, UDP, or BOTH from the drop-down Protocol list.
6. Select Enabled to activate the selected IP port filters. Otherwise, leave unchecked.
7. Click Apply to create your port filters.
Figure 47: Advanced Port Filtering Screen

Set Up Port Triggers

You can use Port Triggers to configure dynamic triggers to specific devices on your home
network (LAN). This allows special applications that require specific port numbers with bi-
directional traffic to function properly. Applications such as video conferencing, voice, gaming,
and some messaging program features may require these special settings.
Note: If you enable the firewall and set up custom port triggers, then you must set the firewall
protection level to Low or Off to allow traffic through those custom ports. See Set Up Firewall
Protection for more information.
To configure Port Triggers:

2. Click Port Triggers from the Advanced submenu options to open the Advanced Port
Triggers screen.
Figure 48: Advanced Port Triggers Screen
3. Click Create Port Triggers button to open the Add Port Triggering Entry screen.
Figure 49: Advanced Add Port Triggers Screen
4. Enter the starting port number for the port to be triggered in the Trigger Start Port field.
5. Enter the ending port number for the port to be triggered in the Trigger End Port field.
6. Enter the starting port number of the Port Trigger range in the Target Start Port field.
7. Enter the ending port number of the Port Trigger range in the Target End Port field.
8. Select TCP, UDP, or BOTH from the Internet Protocol drop-down list.
9. Enter a unique name for the port in the Description field.
10. Select On to enable IP port triggers or Off to disable them.

11. Click Apply to create your port triggers.

12. Repeat steps 3 thru 11 for each additional port trigger that you want to create.
Set Up Port Forwarding

You can use Port Forwarding to set up a computer or other network device on your home
network (LAN) to be accessible to computers or other remote network devices on the
Internet. This allows you to open specific ports behind the firewall on your LAN to set up
dedicated connections between your computer and other remote computers for online
gaming or other online services. Some allowable services are predefined under the Commonly
Forwarded Ports. See Figure 51 for the Commonly Used Ports drop-down list or Figure 52 for a
sample list of commonly used port numbers.
Note: It is recommended that you manually configure the TCP/IP settings listed below on the
computer you are setting up for remote access. Otherwise, remote access to your computer
will not be available on the Internet.
IP address
Subnet mask
Default gateway
DNS address (at least one)
To set up Port Forwarding:
2. Click Port Forwarding from the Advanced submenu options to open the Port Forwarding
screen.
Figure 50: Port Forwarding Screen
3. Click Create IPv4 button to open the Port Forwarding IPv4 Entry screen.
Note: To map a port, you would enter the range of port numbers that you want
forwarded locally and the IP address for sending traffic to those ports. If you only
want a single port specification, enter the same port number in the start and end
locations for that IP address.

Figure 51: Add Forwarded Ports Screen
4. Do one of the following to set up the External IP Address:

Keep the IP Address set at 0.0.0.0 in the External IP Address field and then enter the
port number in the Start Port field. Repeat the same port number in the End Port field.
This allows incoming data traffic on the specified ports from any remote IP address.
Enter a specific remote IP address of your choice in the External IP Address field and
then enter the specific port numbers in the Start and End Port fields.
This allows incoming data traffic on the specified ports from only one remote IP
address.
Note: To forward a range of ports, enter the first number of the port range in the
Start Port field and the last number of the port range in the End Port field.
5. Do the following to set up your Local IP Address:
a. Enter the IP address of your local computer that you are setting up for port
forwarding.
b. Enter the port number of your choice in the Start Port field (see the Commonly
Forwarded Ports drop-down list).
c. Repeat the same port number in the End Port field (see the Commonly Forwarded
Ports drop-down list).
Note:
Local
6. Enter a description to name the forwarded port you are creating.

7. Select TCP, UDP, or BOTH from the Internet Protocol drop-down list.
8. Select On to enable port forwarding or Off to disable it.
9. Click Apply.
10. Repeat steps 3 thru 9 for each additional forwarded port that you want to create.

Figure 52: Commonly Used Forwarded Ports List
Note: To map a port, you would enter the range of port numbers that you want
forwarded locally and the IP address for sending traffic to those ports. If you only
want a single port specification, enter the same port number in the start and end
locations for that IP address.
Figure 53: Forwarded Ports Screen

Set Up the DMZ Host

WARNING! The gaming DMZ host is not protected by the SBG6782-AC firewall. It is exposed to
the Internet and thus vulnerable to attacks or hacking from any computer on the Internet.
Consider carefully before configuring a device to be in the DMZ.
You can configure one computer on your home network to be the DMZ Host. That computer
will operate outside of the SBG6782-AC firewall and allow remote access from the Internet to
your computer, gaming device, or other IP-enabled device. The DMZ Host feature will only
allow outside users to have direct access to the designated DMZ Host device and not your
home network.
To create the DMZ Host:
2. Click DMZ Host from the Advanced submenu options to open the DMZ Host screen.
Figure 54: Advanced DMZ Host Screen
3. Enter the last one to three digits (from 2 to 254) of the IP address of the computer or
gaming device that you are setting up as the DMZ host.
4. Click Apply.
Note: Remember to reset the IP address back to 0 (zero) to close all the ports when you are
finished with the needed application. If you do not reset the IP address, that computer will be
exposed to the public Internet.
Set Up Firewall Event Log Notifications

When a firewall attack is detected on your home network, a separate email alert notification
is generated and a local log or report of the event is created. You can set up automatic email
alert notifications for whenever a firewall attack is detected on the SBG6782-AC.
To set up Firewall Event Log notifications:
2. Click Local Log from the Firewall submenu options to open the Firewall Local Log screen.

Figure 55: Firewall Local Log Screen
3. Enter your email address in the Contact Email Address field.

4. Enter the name of the email server in the SMTP Server Name field. Check with your service
or email provider.
5. Enter the user name for your email account.
6. Enter the password for your email account.
7. Select Enable checkbox in the E-mail Alerts field to allow for automatic Email alerts.
Store Remote Firewall Logs

You can store firewall attack reports or logs on a computer in your home, so that multiple
instances can be logged over a period of time. You can select individual attack or configuration
items to send to the SysLog server, so that only the items of interest will be monitored.
Note: The SysLog server must be on the same network as the Private LAN behind the
Configuration Manager (typically 192.168.0.x).
To store remote Firewall logs:

2. Click Remote Log from the Firewall submenu options to open the Firewall Remote Log
screen.

Figure 56: Firewall Remote Log Screen
3. Select all desired event types that you want to monitor.

This will activate the SysLog monitoring feature.
4. Enter the last digits from 2 to 254 of the SysLog servers IP address.
Note: Normally, the IP address of this SysLog server is hard-coded so that the address
always matches the entry on this page.
5. Click Apply.

Chapter 10
Managing Your Gateway and Connected Networks

You can use the SBG6782-AC Web Manager to view and monitor the network configuration
settings and operational status of your wireless gateway. You can also configure your network
connections and wireless security settings. See Protecting & Monitoring Your Wireless
Network for more information.
View the Gateway Status Using the Device Status

Button
You can use the Device Status button on the SBG6782-AC Login screen to obtain a quick view
of the current configuration and network connection status of your SBG6782-AC without
having to login to the SBG6782-AC Web Manager.
1. Open any web browser on the computer connected to the SBG6782-AC.
Figure 57: Device Status Button
3. Click Device Status button to open the SBG6782-AC Device Status screen (see Figure 57).
4. Click Close to exit.

Chapter 10: Managing Your Gateway and Connected Networks
Figure 58: Device Status Screen
View the Gateway Product Information

The Status Product Information screen displays general product information, including the
software (or firmware) version and the current network connection status of the gateway.
To open the Status Product Information page:
1. Click Status on the SBG6782-AC Main Menu bar.
2. Click Product Information from the Status submenu options.
3. Click the Refresh button (F5) in your web browser to reload the information on the screen.
Figure 59: SBG6782-AC Status Product Information Screen

View the Gateway Network Connection Status

The Status Connection screen displays information about the RF upstream and downstream
channels, including downstream channel frequency, upstream channel ID, and upstream and
downstream signal power and modulation.
This screen also displays IP lease information including the current IP address of the cable
modem, the duration of both leases, the expiration time of both leases, and the current
system time from the DOCSIS time server.
To open the Status Connection screen:
1. Click Status on the SBG6782-AC Main Menu.
2. Click Connection from the Status submenu options.
Figure 60: SBG6782-AC Status Connection Screen

Back Up Your Gateway Configuration

You can save a backup copy of the current configuration settings to your local computer. You
can use the backup file to restore your custom settings in the event that you made changes
that you no longer want.
Caution: We highly recommend that you perform the configuration backup using the
SBG6782-AC default login username and password.
To create a backup copy of your configuration settings:
1. Click Basic on the SBG6782-AC Main Menu.
2. Click Backup and Restore from the Basic submenu options.
Figure 61: SBG6782-AC Backup and Restore Screen
3. Click Choose File and type the path and file name where you want to store the backup file
on your computer, or search for an existing configuration file that you want to update.
4. Click Backup to create a backup file of your SBG6782-AC configuration settings.
Restore Your Gateway Configuration Settings

WARNING! This action will delete your current gateway configuration settings and allow you
to restore a previously saved configuration.
Note: After the gateway configuration settings are restored, the SBG6782-AC will
automatically reboot and you will have to log on using the default username (admin) and
password (motorola).
1. Click Basic on the SBG6782-AC Main Menu.

2. Click Backup and Restore from the Basic submenu options.
3. Click Browse to search for a previously saved configuration file from the Downloads folder
on your computer.
4. Click Restore. The SBG6782-AC will automatically reboot.

Reset Your Gateway Settings

WARNING! This process also deletes any custom Wireless Cable Modem Gateway
configurations you may have already created. We recommend that you create a backup copy
of your configuration before resetting the Wireless Cable Modem Gateway. See Back Up Your
Wireless Cable Modem Gateway Configuration for more information.
From the SBG6782-AC Web Manager, do the following to open the Status Security screen:
2. Click Security from the Status submenu options.
Figure 62: SBG6782-AC Restore Factory Defaults Screen
3. Select Yes under Restore Factory Defaults.

4. Click Apply to reset the default username and password and restore the original
configuration.
The message, This action will restore factory default settings. Please reboot the modem
for new settings to take effect, displays.
5. Click OK.
7. Click Configuration from the Status submenu options to display the Status Configuration
screen.
8. Click Reboot.
9. Log back in using the default username and password.
Username: admin
Password: motorola

Chapter 11
Troubleshooting Tips
If the solutions listed in this section do not solve your problem, contact your service provider
for assistance.
Your service provider may ask for the status of the LEDs as described in Front Panel LED Icons
and Error Conditions (page 74).
You may have to reset the SBG6782-AC gateway configuration to its original factory settings if
the gateway is not functioning properly.
Solutions
Table 5. Troubleshooting Solutions
Gateway Problem Possible Solution
POWER LED Icon is OFF Check the power connection on the gateway and to the
electrical outlet.
Check that the electrical outlet is working. Is the outlet
controlled by a light switch?
If so, disconnect the gateway power cord and connect it
to another electrical outlet that is not controlled by a
wall light switch.
Cannot Send or Check each end of the coaxial cable connection on the
Receive Data gateway and cable outlet. Hand tighten each connector,
if necessary.
Check the Ethernet cable to make sure it is properly
connected to the gateway and computer.
Check the status of the LED icons on the front panel and
then refer to Front Panel LED Icons and Error Conditions
to identify the problem.
If you have cable television service, check your television
to ensure your cable service is operating properly.
If none of the above solutions resolves the problem,
contact your service provider or call ARRIS Technical
Support at 1-877-466-8646 for assistance.

Chapter 11: Troubleshooting Tips
Gateway Problem Possible Solution
Cannot Access the Check that all cable and power connections on your
Internet gateway and computer are properly connected.
Check that the Power, Online, and Wireless LED icons on
the front panel are lit up solid.
Contact your service provider for assistance.
Wireless devices cannot If the problem still persists after checking the coaxial
send or receive data cable and Ethernet connections and your IP address,
check the Wireless Security Mode setting on the Wireless
Primary Network screen.
If you enabled WPA and configured a passphrase on the
gateway, be sure each affected wireless client has the
identical passphrase. If this does not solve the problem,
check if the wireless client supports WPA.
If you enabled WEP and configured a key on the gateway,
be sure each affected wireless client has the identical
WEP key. If this does not solve the problem, check
whether the clients wireless adapter supports the type
of WEP key configured on the gateway.
Front Panel LED Icons and Error Conditions

The SBG6782-AC front panel LED icons provide status information for the following error
conditions:
Table 6. Front Panel LED Icons and Error Conditions
LED Icon Status If, During Start up: If, During Normal Operation
OFF Gateway is not properly wireless cable modem gateway

plugged into the electrical is unplugged
outlet
BLINKING Downstream receive channel Downstream channel is lost

cannot be acquired
BLINKING Upstream send channel Upstream channel is lost

cannot be acquired
BLINKING IP registration is IP registration is lost

unsuccessful

Chapter 11: Troubleshooting Tips
LED Icon Status If, During Start up: If, During Normal Operation
OFF LED is disabled LED is disabled
OFF LED is disabled LED is disabled
OFF No connected device is Device is disconnected

detected

Chapter 12
Warranty Information
SURFboard SBG6782-AC Wireless Gateway
ARRIS Enterprises, Inc. ("ARRIS")
Retail Purchasers. If you purchased this Product directly from ARRIS or from an authorized
ARRIS retail reseller, ARRIS warrants to you, the original end user customer, that (A) the
Product, excluding Software, will be free from defects in materials and workmanship under
normal use, and (B) with respect to Software, (i) the media on which the Software is provided
will be free from defects in material and workmanship under normal use, and (ii) the Software
will perform substantially as described in its documentation. This Limited Warranty to you, the
original end user customer, continues (A) for Software and the media upon which it is
provided, for a period of ninety (90) days from the date of purchase from ARRIS or an
authorized ARRIS reseller, and (B) for the Product (excluding Software), for a period of two (2)
years from the date of purchase from ARRIS or from an authorized ARRIS reseller. To take
advantage of this Limited Warranty or to obtain technical support, you must call the ARRIS
toll-free telephone number 1-877-466-8646. Technical support charges may apply. ARRIS sole
and exclusive obligation under this Limited Warranty for retail sales shall be to repair or
replace any Product or Software that does not meet this Limited Warranty. All warranty claims
must be made within the applicable Warranty Period.
Cable Operator or Service Provider Arrangements. If you did not purchase this Product
directly from ARRIS or from a ARRIS authorized retail reseller, ARRIS does not warrant this
Product to you, the end-user. A limited warranty for this Product (including Software) may
have been provided to your cable operator or Internet Service Provider ("Service Provider")
from whom you obtained the Product. Please contact your Service Provider if you experience
problems with this Product.
General Information. The warranties described in this Section shall not apply: (i) to any
Product subjected to accident, misuse, neglect, alteration, Acts of God, improper handling,
improper transport, improper storage, improper use or application, improper installation,
improper testing or unauthorized repair; or (ii) to cosmetic problems or defects which result
from normal wear and tear under ordinary use, and do not affect the performance or use of
the Product. ARRIS warranties apply only to a Product that is manufactured by ARRIS and
identified by ARRIS owned trademark, trade name or product identification logos affixed to
the Product. ARRIS does not warrant to you, the end user, or to anyone else that the Software
will perform error-free or without bugs.

Chapter 12: Warranty Information
ARRIS IS NOT RESPONSIBLE FOR, AND PROVIDES "AS IS" ANY SOFTWARE SUPPLIED BY 3RD
PARTIES. EXCEPT AS EXPRESSLY STATED IN THIS SECTION ("WARRANTY INFORMATION"),
THERE ARE NO WARRANTIES OF ANY KIND RELATING TO THE PRODUCT, EXPRESS, IMPLIED OR
STATUTORY, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY,
FITNESS FOR A PARTICULAR PURPOSE, OR THE WARRANTY AGAINST INFRINGEMENT
PROVIDED IN THE UNIFORM COMMERCIAL CODE. Some states do not allow for the exclusion
of implied warranties, so the above exclusion may not apply to you.
What additional provisions should I be aware of? Because it is impossible for ARRIS to know
the purposes for which you acquired this Product or the uses to which you will put this
Product, you assume full responsibility for the selection of the Product for its installation and
use. While every reasonable effort has been made to insure that you will receive a Product
that you can use and enjoy, ARRIS does not warrant that the functions of the Product will
meet your requirements or that the operation of the Product will be uninterrupted or
error-free.
ARRIS IS NOT RESPONSIBLE FOR PROBLEMS OR DAMAGE CAUSED BY THE INTERACTION OF
THE PRODUCT WITH ANY OTHER SOFTWARE OR HARDWARE. ALL WARRANTIES ARE VOID IF
THE PRODUCT IS OPENED, ALTERED, AND/OR DAMAGED.
THESE ARE YOUR SOLE AND EXCLUSIVE REMEDIES for any and all claims that you may have
arising out of or in connection with this Product, whether made or suffered by you or another
person and whether based in contract or tort.
IN NO EVENT SHALL ARRIS BE LIABLE TO YOU OR ANY OTHER PARTY FOR ANY DIRECT,
INDIRECT, GENERAL, SPECIAL, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY OR OTHER
DAMAGES ARISING OUT OF THE USE OR INABILITY TO USE THE PRODUCT (INCLUDING,
WITHOUT LIMITATION, DAMAGES FOR LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION,
LOSS OF INFORMATION OR ANY OTHER PECUNIARY LOSS), OR FROM ANY BREACH OF
WARRANTY, EVEN IF ARRIS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO
CASE SHALL ARRIS LIABILITY EXCEED THE AMOUNT YOU PAID FOR THE PRODUCT.
These matters are governed by the laws of the Commonwealth of Pennsylvania, without
regard to conflict of laws principles and excluding the provisions of the United Nations
Convention on Contracts for the International Sale of Goods.
Retail Purchasers Only. If you purchased this Product directly from ARRIS or from an ARRIS
authorized retail reseller, please call the ARRIS toll-free number, 1-877-466-8646 for warranty
service or technical support. Technical support charges may apply.
Cable Operator or Service Provider Arrangements. If you did not purchase this Product
directly from ARRIS or from an ARRIS authorized retail reseller, please contact your Service
Provider for technical support.

Corporate Headquarters
ARRIS Suwanee Georgia 30024 USA
Telephone: 1-678-473-2000
Fax: 1-678-473-8470
www.arris.com
365-095-23865 x.3 11/2015

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SBG6782-AC

Wireless Gateway with MoCA

2. Getting Started ..................................................................................................... 10

3. Product Overview ................................................................................................. 13

4. Installing the Gateway .......................................................................................... 17

5. Setting Up a Wireless Network Connection ........................................................... 20

6. Using the Gateway Web Manager ......................................................................... 34

SURFboard SBG6782-AC Wireless Gateway User Guide

8. Configuring Your MoCA Network........................................................................... 49

9. Protecting & Monitoring Your Wireless Network ................................................... 51

10. Managing Your Gateway and Connected Networks ............................................... 68

11. Troubleshooting Tips............................................................................................. 73

12. Warranty Information ........................................................................................... 76

SURFboard SBG6782-AC Wireless Gateway User Guide

Safety and Regulatory Information

SURFboard SBG6782-AC Wireless Gateway User Guide

SURFboard SBG6782-AC Wireless Gateway User Guide

Increase the separation between the device and receiver.

FCC Radiation Exposure Statement

SURFboard SBG6782-AC Wireless Gateway User Guide

INDUSTRY CANADA (IC) STATEMENT

IC Radiation Exposure Statement

AVIS D'INDUSTRIE CANADA (IC)

Dclaration de IC sur L'Exposition aux Rayonnements

SURFboard SBG6782-AC Wireless Gateway User Guide

Wireless LAN Information

Restrictions on the Use of Wireless Devices

CARING FOR THE ENVIRONMENT BY RECYCLING

SURFboard SBG6782-AC Wireless Gateway User Guide

Table 1. SBG6782-AC Package Contents

SBG6782-AC DOCSIS 3.0 high-speed cable wireless

Power Cord Power cord for an electrical wall outlet

Ethernet Cable Standard Category 5 (CAT5) or higher

SURFboard SBG6782-AC Wireless Gateway User Guide

Software License & Safety and regulatory information,

Support Information Provides contact information for obtaining

SBG6782-AC Quick Provides basic information for installing

Additional Items Needed (Not Included)

Ethernet cable for each additional Ethernet-enabled device

Mac 10.4 or higher

SURFboard SBG6782-AC Wireless Gateway User Guide

Call ARRIS Technical Support: 1-877-466-8646

SURFboard SBG6782-AC Wireless Gateway User Guide

Figure 1: SBG6782-AC Front View

Table 2. SBG6782-AC Front Panel LED Icons

LED Icon Blinking On (Solid)

Not applicable no LED on button. Not applicable no LED on button.

Not applicable icon does not Green: Power is properly connected.

Scanning for a downstream Green: Non-bonded downstream

SURFboard SBG6782-AC Wireless Gateway User Guide

LED Icon Blinking On (Solid)

Scanning for an upstream (send) Green: Non-bonded upstream channel

Scanning for an Internet Green: Start-up process completed.

Green: Wi-Fi enabled with Green: 2.4 GHz wireless connection is

Green: Wi-Fi enabled with Green: 5 GHz wireless connection is

Green: Indicates MoCA activity in Green: A MoCA device is connected

Wi-Fi Protected Setup (WPS)

SURFboard SBG6782-AC Wireless Gateway User Guide

Figure 2: SBG6782-AC Rear View

Table 3. SBG6782-AC Rear Panel Ports & Connectors

Port Name Description

WARNING! Resetting the gateway configuration settings to the

SURFboard SBG6782-AC Wireless Gateway User Guide