Ludovico Cannone

LUDOVICO CANNONE
Summary Of Qualifications

Top 5% in Discover's fraud prevention enterprise since being an employee

5 years of excellent customer service experience both on phone and in person
Awarded Most Valuable Player at Discover's phoenix location for the month of January
High Contributor rating on Performance Evaluations for past 7 months.

Professional Experience

Paradise Valley Unified School District, Phoenix, AZ, United States October 2011 December 2013
School Bus Driver
Advises students and other passengers of appropriate behavior for the purpose of reinforcing posted
rules and maintaining passenger safety.
Assesses incidents, complaints, accidents and/or potential emergency situations (e.g. road hazards,
medical emergencies, accidents, etc.) for the purpose of resolving and/or recommending a resolution to
the situation.
Drives school bus/s for the purpose of transporting passengers over scheduled routes and authorized
stops to and from school and/or field trips in a safe and timely manner

Paradise Valley Unified School District, Phoenix, AZ, United States January 2014 December 2014
Transportation Router
Routing over 100 School bus routes to general education and special needs students
Routing McKinney-Vento eligible students to and from school to provide education to students.
Adding, deleting, and changing bus stops to provide students with safety from any dangers reported.
Effectively and efficiently worked on T.O.M. Routing, Arc View, Infinite Campus, and Zonar GPS
systems.

Paradise Valley Unified School District, Phoenix, AZ, United States December 2014 September 2015
Transportation Dispatcher
Assists in the planning of bus routes and schedules for the purpose of ensuring all routes are covered.
Collaborates with contracted charter buses for additional transportation needs (e.g. field trips, athletic
events, etc.) for the purpose of determining driver and equipment requirements to ensure adequate
transportation coverage.

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Coordinates buses and drivers for extracurricular activities (e.g. field trips, athletic events, etc.) for the
purpose of ensuring transportation.
Dispatches drivers for the purpose of meeting the schedule demands
Operates a two-way radio in accordance with FCC regulations for the purpose of gathering and/or
conveying information.
Responds to injuries and/or accidents for the purpose of complying with established policies and
regulatory guidelines.
Schedules work assignments for bus drivers and bus aides for the purpose of ensuring completion of
transportation routes in a safe and timely manner and in accordance with administrative guidelines and
legal requirements.
Go to Accident scenes and assist the Transportation Supervisor ensuring all students are safe and all
paperwork and pictures are taken. On-Call on non-school days to dispatch any routes or field trips
needing assistance.

Discover Financial Services, Phoenix, AZ, United States October 2015 August 2016
Fraud Prevention Representative
Able to multitask different computer systems at the same time, while handling call volumes
Ensure adherence to all Security related policies & procedures
Utilization of active listening skills and appropriate acknowledgment statements
Ability to recognize and adapt to the various channels in which customer contact is initiated
Effective utilization of the various Skip Tracing tools available to assist in the authentication process
Must be flexible and adaptable to changing business needs
Ability to work in a fast paced, production oriented environment
Building customer loyalty through listening, relationship building, and professional and persuasive
communication skills
Analytical, verbal, and written communication skills
Acceptable attendance, behavior and performance

LifeLock Inc, Tempe, AZ, United States August 2016 Present

Identity Restoration Specialist
Assist members with mediation calls to stop potential identity theft
Assist members with restoring their identity once it has been successfully compromised
Ability to work with multiple systems and multiple screens
Display analytical thinking, organizational skills and multi-tasking capabilities
Display sound problem-solving and deductive reasoning skills
Ability to follow a clearly outlined process
Ability to work closely in team environment, representing alerts and maintain positive LifeLock culture
Demonstrates a high skill level of relationship building and sharp communication skills
May handle special projects as directed by management
Identify, develop and recommend process and behavioral improvements to enhance overall member
experience

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Education

Arizona State University, Tempe, AZ, United States August 2016 Present
Bachelor of Arts in Psychology
3.1 GPA
July 2015- August 2016
University of Phoenix, Phoenix, AZ, United States
Bachelor of Science in Psychology
3.6 GPA
August 2013 May 2015
Paradise Valley Community College, Phoenix, AZ, United States
Bachelor of Science in Psychology
3.3 GPA

Additional Information

Skills: Multi-Task, Strong Leader, Responsible, Easy Learner, Computer skills, Communication,
scheduling

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