January, 2014

Samsung Service
News
Your source for service information
January, 2014

Samsung Service
News
Your source for service information
Inside this issue January, 2014

1 Samsungs Solve for Tomorrow Contest Raises STEM Awareness

2 2014 Samsung RTC TV Training
3 2014 Samsung RTC Home Appliance Training
Stopping REDO
4 Stopping REDO: Understanding Flashing Error Codes on 2013 Plasma TVs
5 Stopping Redo: Understanding Samsung Washer Error Codes
6 Stopping Redo: Recognizing When Low Water Temperature is Not a Defect
CE Tech Tips
7 Smart TVs: Wi-Fi and Bluetooth Troubleshooting
8 HDMI Issue: Video But No Sound
HA Tech Tips
10 Leveling Refrigerators and Refrigerator Doors
12 Fixing Squeaky Door Lids on Top Loader Washers
13 Unlocking Top Loader Lids When the Washer Has No Power
January, 2014

Samsung Service
News
Your source for service information
Inside this issue January, 2014

14 Water Leakage in WA50F Washers

15 Blank LCD Screens on WF457 Washers and DV457 Dryers
16 HA GSPN Updates
January, 2014

Samsung Service
News
Your source for service information

Samsung Electronics America
85 Challenger Road
Ridgefield Park, NJ 07660
E-mail:
training@sea.samsung.com
The information in this newsletter is published for experienced
repair technicians only and is not intended for use by the public.
It does not contain warnings to advise non-technical individuals
of the dangers that exist when servicing a product. Only
experienced professional technicians should repair products
powered by electricity. Any attempt to service or repair a product
or products using the information in this newsletter by anyone
other than a trained professional technician could result in
serious injury or death. Information provided in this bulletin is
subject to change or update without notice.

Copyright Samsung Electronics America 2014

Samsungs Solve for Tomorrow Contest
Raises STEM Awareness
Sourced from Samsungs Hope for Children Newsletter

In April, 2013, Samsung held its third annual finale event to honor the five winning schools of the
Samsung Solve for Tomorrow contest, a nationwide $1M competition designed to raise enthusiasm
for science, technology, engineering, and math (STEM) education among U.S. public middle and high
school students.

The five grand prize winners included Franklin High School, Los Angeles, CA; Leewood K-8 Center,
Miami, FL; Forestview Middle School, Baxter, MN; Arrowhead Park Early College, Las Cruces, NM; and
MS 88/Peter Rouget Middle School, Brooklyn, NY.

Each of the winning schools received an estimated value of $110,000 in technology products such as
smart boards, LED TVs, and laptops from Samsung and its corporate partners, Adobe Foundation, and
DIRECTV.

2014 - Another exciting year

Following the school calendar, the 2013-2014 Solve for Tomorrow contest launched in early
September and received over 2,300 applications during the two-month entry period. The prize pool
doubled this year, with the program awarding a total of $2 million dollars to U.S. public schools. This
year, 91 employees volunteered to become Solve for Tomorrow State Ambassadors, who reached out
to school districts in their respective states encouraging them to apply for the contest.

In early November, 255 State Finalists were selected, five from each state plus Washington, D.C.,
and each school was awarded two Samsung Tabs. The company announced the 51 State Winners
in early December, and those schools have received video kits to begin making their videos for the
competition. The Top 15 National Finalists will be announced in March.

1 Samsungs Solve for Tomorrow Contest Raises STEM Awareness

2014 Samsung RTC TV Training
By Jeff Brutman, Senior Staff, Publications

Samsung TV Training 2014

Being held at one of our Regional Training Centers and at select locations!
For 2014, by popular demand, Samsung continues to accommodate your demanding schedule with
one day update training. To be eligible to attend the one day, 2013 TV Certification Training, you must
have attended and successfully completed 2012 TV product training in one of our training centers, or
at a live, on-site training session.

Samsung will still hold 3 day Basic classes quarterly. These classes are intended for new techs who
have never attended a Samsung training or for techs who need extra help to improve their skills.
Attend in-depth, hands-on 1 day Update or 3 day Basic training at one of our RTCs in Little Ferry, NJ
or Bensenville, IL! In addition, we will be holding limited on-site trainings at various locations around
the country. You can reserve your seat in training by emailing us at training@sea.samsung.com
You can always obtain the most up to date training list by sending an email to training@sea.samsung.
com
Additionally, TV training is available on-demand 24/7 at https://my.plus1solutions.net/clientPortals/
samsung/
Training Schedule:

Date City Comments

FE/ASC 1 day Update Training
January 14, 2014 Little Ferry, NJ
(Session 1)
FE/ASC 1 day Update Training
January 15, 2014 Little Ferry, NJ
(Session 2)
FE/ASC 1 day Update Training
January 16, 2014 Little Ferry, NJ
(Session 1)
FE/ASC 1 day Update Training
January 17 2014 Little Ferry, NJ
(Session 2)
FE/ASC 1 day Update Training
January 28, 2014 Bensenville, IL
(Session 1)
FE/ASC 1 day Update Training
January 29, 2014 Bensenville, IL
(Session 2)
FE/ASC 1 day Update Training
January 30, 2014 Bensenville, IL
(Session 1)
FE/ASC 1 day Update Training
January 31 2014 Bensenville, IL
(Session 2)

2 2014 Samsung RTC TV Training

2014 Samsung RTC Home Appliance
Training
By Jeff Brutman, Senior Staff, Publications

Samsung HA Training 2014

For 2014, by popular demand, Samsung continues to accommodate your demanding schedule with
two day update training. To be eligible to attend the two day, 2013 Appliance Certification Training,
you must have attended and successfully completed 2012 product training in one of our training
centers, or at a live, on-site training session.

Samsung will still hold 4 day Basic classes quarterly. These classes are intended for new techs who
have never attended a Samsung training or for techs who need extra help to improve their skills.

Attend in-depth, hands-on 2 day Update or 4 day Basic training at one of our RTCs!

You can reserve your seat in training by emailing training@sea.samsung.com

Additionally, Home Appliance training is available on-demand 24/7 at https://my.plus1solutions.net/

clientPortals/samsung/

Training Schedule:

Date City Comments

Memphis, TN ME/ASC 2013 Products 2 day
January 14-15, 2014
Location TBD Update Training (Session 1)
Memphis, TN ME/ASC 2013 Products 2 day
January 16-17, 2014
Location TBD Update Training (Session 2)
ME/ASC 2013 Products 2 day
January 14-15, 2014 Bensenville, IL
Update Training (Session 1)
ME/ASC 2013 Products 2 day
January 16-17, 2014 Bensenville, IL
Update Training (Session 2)
ME/ASC 2013 Products 2 day
January 21-22, 2014 Little Ferry, NJ
Update Training (Session 1)
ME/ASC 2013 Products 2 day
January 23-24, 2014 Little Ferry, NJ
Update Training (Session 2)

3 2014 Samsung RTC Home Appliance Training

Stopping REDO Stopping REDO
Stopping REDO
Stopping REDO: Understanding Flashing
Error Codes on 2013 Plasma TVs
By Chuck Russo, Assistant Manager, Training

To help you make accurate diagnoses of problems, Samsungs 2013 Plasma TVs have built in error
flashing codes which pinpoint the location of an error or problem.

All errors are indicated by the Logic LED.

1 Flash [X,Y Driver Fail] and 3 Flash [Logic Board] are also indicated by the Front Panel LED.

When there are no errors, the Normal Panel Operation Status LED blinks once every 0.5 seconds.

Error Part Operation Error Code Blink Timing Comment

X, Y Driver Check the Y-Main, Y Buffer, X-Main,

Fail 1 1 1
or X-buffer.
4 sec

Temp 1 2 1 2 Applies only to F8500 series

2
Protect
Logic Fail 1 2 3 1 2 3
Check for Logic board failure.
3

Logic 1 2 3 4 1 2 3 4 Check for Logic Board failure.

4
Detect
Module 1 2 3 4 5 1 2 3 4 5 Check the PDP Module State (General
Protection 5 Misc. Errors). Also occurs when the
wrong Logic Board is installed.

Use the flashing error codes to identify the component causing the problem. Diagnose the problem
correctly and avoid REDO.

Note: The Flashing Error Codes were recently updated. These codes, which are contained in the table
above, supercede all previous codes.

4 Stopping REDO
Stopping REDO Stopping REDO

Stopping Redo: Understanding Samsung

Washer Error Codes
By K.T. Lee, Assistant Manager, HA Product Support

Samsung washers come with built in error codes to help you diagnose problems accurately. The codes
indicate exactly what is wrong and are invaluable guides to fixing washers right the first time and
preventing REDO.

A list of error codes for all Samsung washers is below.

Type Detail Error Code

Overflow Error OE
Water Level Leakage Error LE
Water Level Sensor Error 1E
Water Drain Drain Error 5E
Water Supply Error 4E(NF)
Water Supply
Hot Water Supply Error 4E2
UI Communication Error AE
Communication
Inverter Communication Error AE6
Button Button Error BE2(B2)
Unbalance Unbalance Error UE
Dry Fan Fan Motor Error FE
Door Open Error DE
Door Unlock Fail Error DE1
Door
Door Lock Fail Error DE1
Door Switch Fail Error DE2
Heater Error HE
Heater
Heater Operation Error HE1
Temperature Sensor Temperature Sensor Error TE1
MEMS Mems Sensor Error 8E
Motor Starting Fail Error 3E(3E1)
Motor Over Voltage Error 3E(3E2)
Motor
Motor Reverse Operation Error 3E(3E3)
Motor Location Error 3E(3E4)
Low Voltage Error 9E2(UC)
Voltage Failure
High Voltage Error 9E1(UC)
TRIAC TRIAC Short BE
Clutch Location Fail Error PE
Clutch
Clutch Hall Sensor Error PE1

5 Stopping REDO
Stopping REDO Stopping REDO

Stopping Redo: Recognizing When Low

Water Temperature is Not a Defect
By K.T. Lee, Assistant Manager, HA Product Support

Models: WA400, WA422, WA456

Symptom:

Customer complains that hot water is not being supplied in the hot/warm wash portion of the Normal
or HE cycle or that the water is not hot enough.

Causes:

HE (High Efficiency) Wash Cycle Design

Pre-Wash Cold Spray (to prevent clothing damage)
Normal Cycle Design (mixing the hot/cold water supply)

The lower temperature water is not a defect, but built into the design of the washer or the wash
cycles.

Consulting Guide

During the Normal or HE cycles, the cycles Hot/Warm settings supply a mix of hot and cold water.
The customer might think that the unit isnt supplying hot water, but this is how the Normal cycle and
HE cycle are designed.

For all other cycles, the Hot/Warm setting supplies hot water to match the customers temperature
setting. If the customer is unsatisfied with the temperature of the water used in the Normal or HE
cycle, suggest that the customer use other cycles..

Water temperatures (*depending on the house water supply temperature)

Heavy Duty cycle: 90F to 100F (32-38C)

Normal cycle:

Warm water: 73F (about 23C)

Hot water: 70F to 80F (21-27C)

All other cycles supply hot water at 100F to 140F (38C to 60C).

***All Cycles start with a spray of Cold water to prevent damage to clothing.

6 Stopping REDO
CE Tech Tips

Smart TVs: Wi-Fi and Bluetooth

Troubleshooting
By Jorge Tavora, Manager, Tech Support & HE Field Svc Team

Testing Bluetooth Operation (For 3D glasses and the Smart Touch Remote)
Bluetooth communication will automatically activate when the TV is turned on. To test, use a cell
phone with Bluetooth capabilities and SCAN for devices. If Bluetooth communication is working
properly, DTVBluetooth will appear on the phone. If not, suspect that the Main PCB or Bluetooth
module is defective.

Bluetooth module Message on Cell Phone

Wi-Fi and Bluetooth Troubleshooting

1. Access the Contact Samsung Menu on the TV.

2. Check Wired Mac Address (Hex Code 0 through

9 and A through F). If it is missing or incorrect,
suspect a defective Main Board.

3. Check Wireless Mac Address (Hex Code 0 through

9 and A through F). If it is missing or incorrect,
suspect a defective Wi-Fi module.

4. Check Bluetooth Address (Hex Code 0 through

9 and A through F). If it is missing or incorrect,
suspect a defective Bluetooth Module.

You can find this and other useful troubleshooting information in our Fast Track manuals on GSPN.

7 CE Tech Tips
HDMI TV Issue: Video But No Sound
By Khaled Abuali and Paul Kim, Managers, Product Support Engineering

Symptom:
The TV has video, but no sound from an HDMI source. In addition, the TV may not have both audio
and video on another HDMI source. To fix, install the most current software on the TV.

Platform TV Model SW Ver. Upgrade Procedure

LED Method 1 using USB upgrade
UN46F7500AFXZA, UN55F7450AFXZA, 1) Download the SW file from
Samsung.com and load it onto a USB
UN55F7500AFXZA, UN60F7500AFXZA,
thumb drive.
UN46F8000BFXZA, UN55F8000BFXZA,
2) With the TV turned OFF, insert your
UN60F8000BFXZA, UN65F8000BFXZA, USB drive into the USB port on the
Fox-P T-FXPAKUC-
(2013) UN75F8000AFXZA 1116.1 side (or rear) of the TV.
UHD TV 2) Press the Power button on the TV
12/26/2013 to turn it on.
UN55F9000AFXZA, UN65F9000AFXZA,
UN85S9AFXZA, KN55S9CAFXZA 3) In the Menu, select Support >
Software Upgrade, and then press
PDP TV ENTER.
PN51F8500AFXZA, PN60F8500AFXZA, 4) After the message for new
PN64F8500AFXZA software appears, select OK, and then
press ENTER to begin installation.
5) When the software update is
complete, the TV will turn off and on
automatically to complete the update.
Note: If the TV does not turn back
on automatically, you may use your
remote to turn the TV ON after
waiting 60 seconds.
Method 2 using OTN (Over the
Network) upgrade
1) Turn your TV On, and then verify
the Internet connection
2) In the Menu select Support >
Software Upgrade, and then press
ENTER.
3) After the message for new
software appears, select OK, and then
press ENTER to begin the software
download and installation.
5) When software update is
complete, the TV will turn off and on
automatically to complete the update.

8 CE Tech Tips
HDMI Issue: Video But No Sound
continued

Platform TV Model SW Ver. Upgrade Procedure

2012: Important: This SW is only available
on GSPN.
UN40EH6030FXZA, UN46EH6030FXZA,
Novatek T-FXPAKUC-
UN55EH6030FXZA 1116.1
2012/2013
1) Download the SW file from GSPN,
12/26/2013 and then load it onto a USB thumb
2013:
drive.
UN40FH6030FXZA, UN46FH6030FXZA,
2) With the TV turned OFF, insert
UN55FH6030FXZA your USB drive into the USB port on
the side (or rear) of the TV.
2) Press the Power button on your
TV to turn it on.
3) In the Menu, select Support
>Software Upgrade > By USB, and
then press ENTER.
4) After the message for new
software appears, select OK, and
then press ENTER to begin the
installation.
5) When software update is
complete, the TV will turn off and
it will perform another update (Sub
Micom) which may take a minute.
The TV will display a black screen.
The RED standby LED will also be
ON during this update. (DO NOT
UNPLUG THE POWER CABLE.)
Note: If the TV does not turn back
on automatically, you may use your
remote to turn the TV ON after
waiting 60 seconds.

9 CE Tech Tips
HA Tech Tips

Leveling Refrigerators and Refrigerator

Doors
By Dorian Rua, Content Developer, Product Support

Leveling Refrigerator Doors

A properly leveled fridge door saves energy and keeps the food inside fresher longer. If a door is not
level, it will leak cold air causing the temperature inside the fridge to rise which in turn causes the
compressor to run more frequently.

Leveling Refrigerators

To level a refrigerator, follow these steps:

1. Unplug the fridge.

2. Gain access to the fridge leveling legs located on the lower corners of the unit. The front legs
may be behind a panel that covers the adjusting levers. You must remove the panel before proper
leveling can occur.

3. Place a level on the top front edge of the fridge.

4. Turn the Control Lever on the adjustable legs using a flat blade screwdriver, adjustable pliers, or
by hand. Turn clockwise to raise the fridge or counterclockwise to lower it. Having a helper push
against the upper portion of the fridge may let you turn the levers by hand. Otherwise, use the
adjustable pliers or flat head screwdriver.

10 HA Tech Tips
Leveling Refrigerators and Refrigerator Doors
continued

5. Adjust the front legs so that the leveling bubble is centered.

11 HA Tech Tips
Fixing Squeaky Door Lids on Top Loader
Washers
By K.T. Lee, Assistant Manager, HA Product Support

Symptom:
Squeaking or scratching noise when the door lid of the washer is opened or closed.
Cause:
A guide pin defect.

Friction between the lid and the top cover causes a squeaking or
scratching sound when the lid is opened or closed.

Repair Procedure:

4. Remove the old guide-pin. 5. Insert the new guide-pin. 6. White guide-pin is for the left, red
guide-pin for the right..

12 HA Tech Tips
Unlocking Top Loader Lids When the
Washer Has No Power
By K.T. Lee, Assistant Manager, HA Product Support

How to disengage the Door-Lock of a top loader manually when it is in theNo Power or Door-Lock
Malfunction state.

Repair Procedure:

To disengage the door lock manually, use a flat-head driver to push and lift the door switch as shown
below.

13 HA Tech Tips
Water Leakage in WA50F Washers
By K.T. Lee, Assistant Manager, HA Product Support

Symptom:

When water is supplied at the beginning of the cycle, water leaks from the washer.

Cause:

There is a hole on the bottom of the tub caused by a defect in the tub. See the illustration below.

Repair:

Replace the tub.

14 HA Tech Tips
Blank LCD Screens on WF457 Washers
and DV457 Dryers
By K.T. Lee, Assistant Manager, HA Product Support

Symptom:

The unit functions normally (Powers on, control panel works, lights go on when the door is opened),
but the LCD display malfunctions and shows a blank screen.

Cause:

Sub PCB Defect

Repair:

Replace the Sub PCB.

15 HA Tech Tips
HA GSPN Updates
By Jeff Brutman, Senior Staff, Publications

We encourage you to use our GSPN site to find the latest service bulletins to aid you with your repairs:

http://gspn3.samsungcsportal.com/

HA Service Bulletins uploaded to GSPN in December, 2013:

Bulletin Number Subject Applicable Models

Subject: Water leakage from the corners of the
door.

Background: If the water that is supplied during

the initial water fill is too hot, it will cause an Dishwashers
increase of air pressure in the tub. The increased
pressure will cause water to be forced out of the DW80F600UTS/AA,
ASC20131231001
bottom front corners of the tub during the first DW80F600UTB/AA,
few rotations of the spray arms. After the first DW80F600UTW/AA,
few rotations of the spray arm, the pressure will DW80F800UWS/AA
equalize and the water will stop dripping from the
corners.

16 HA Tech Tips