AGILE

SOFTWARE ENGINEERING @ SAP

Asaf Saar
March 5, 2013

[1] SAP 2013 | 1

 ABOUT ME

n SAP CPO Product Owner of So;ware Engineering

o Code Quality and Test AutomaDon Process Owner and network lead
o Inventor, Development Manager and Chief Product Owner of various
Test AutomaDon and Management Frameworks in SAP
o Agile, Quality and Requirement Engineering Trainer and Coach
n In the So;ware Engineering arena since 1996 in Israel, USA and
Germany
n Married to Merav and father of Tom, Noam and Guy
n Astronomy and fast cars are my hobbies
n An Israeli in Germany

@saarasaf hRp://www.linkedin.com/in/asafsaar
SAP 2013 | 2
 SAP TODAY
MARCH 2013

n 183,000+ customers
n 130+ countries.
n 61,000+ employees
n 16 billion annual revenue (2012)
n 40-years history of innovaDon and
growth.

[2]

SAP 2013 | 3
SAPS GLOBAL DEVELOPMENT ORGANIZATION
18,000 DEVELOPERS IN 12 DEVELOPMENT LABS

Canada Hungary
Montreal Germany
Budapest
Walldorf Bulgaria
Canada
Sofia
Vancouver Ireland China
Dublin Israel
North America Shanghai
Raanana
Palo Alto France
Levallois

Brazil India
Sao Leopoldo Bangalore

Canada Canada
Walldorf Palo Alto India Bulgaria, (Montreal), Hungary (Vancouver), Brazil,
China Israel France Ireland

1980 1996 2000 2004 2005 2006 2009 2010

SAP 2013 | 4
WHY AGILE?

SAP 2013 | 5
 ECONOMIES OF SCALE

Having more employees did not help us get back to economies of scale

Source: http://www.sapannualreport.com/2011/zusaetzliche-informationen/kennzahlenvergleich.html

[8] SAP 2013 | 6

TYPICAL PROBLEMS OF THE SOFTWARE MARKET

Delivered software not used. Time to market delayed.

Always 7%

O;en
13%
~2000
Development Assembly
Never used
45%
SomeDmes ~2005
16%
Development & CorrecDon Assembly & ValidaDon

Rarely 19% t

Source: Usage of Features in typical systems,

Standish Group, study of 2000 projects at 1000 companies

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SAPS CHANGE TO AGILE SOFTWARE ENGINEERING

Develop the right products the right way

Design Thinking LEAN & Agile Thinking

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SAPS LEAN & AGILE APPROACH:

ORGANIZATIONAL CHANGES

SAP 2013 | 9
[3]

SAP 2013 | 10 SCRUM IN DEVELOPMENT TEAMS

 ORGANIZATIONAL CHANGES
INTRODUCING SCRUM AND LEAN PRINCIPLES

Split your organizaPon small, cross- r ol Split your work small list, ranked ht ogether with
t at c
funcDonal, self-organizing teams
ize con e b
customer, eort relaDvely esDmated
l uc
a Red size
$$$
tr
De cen $

kt
Split Pme xed length iteraDons (4 weeks) deliver TpaotenDally shippable increments,

fast feedback from customer
e nce - April

Jan
Cad

uous
Review and update the plan update apsrioriDes
t in RetrospecPve onPn ent
collaboraDon with the customer, based on pip
f
ly cgkained
nsights by a;er each iteraDon C ovem
r
A
inspecDng the release a;er each iteraDon ed ba imp
Fe
SAP 2013 | 11
 ORGANIZATIONAL CHANGES
SCALING SCRUM TO LARGE PROJECTS
on
k
e dbac
Product Team
log
y Fe duct

Program / Product
Delivery

k r l
c Ea Pro

Mini release
Chief
Product
backlog
Manager

planning
d B
Product
e
nkreview
on
Owner Archit.
Program

P
QPA
R a review review review

es -
Lean

z a
ani
Mini Mini
Release rpglanning tc h
ba
Release Release
le o
Ship Ship Ship
c a ale
Sc
internally internally internally
S
Product area

Area Product Team

Userstory
backlog

Scrum Team
Area Master product
Product
n
owners
Userstory
Owner UI Archit.
Or KANBAN
Userstory zaP o
ni 2
Designer QPE Userstory

hr oEpic
Epic 1
c kt
Sprint planning
Ready Criteria
Syn of Ta
Done Done Done
Criteria Criteria Criteria

Team
Selected backlogs
Team backlog

Implementation Teams
Scrum KM
(Team) Master Dev
Product Archit. Gradient represents prioriDzaDon
Owner QE are feature stories
are integraDon stories
Adjusted from: (c) 2011 Dean Leffingwell, Agile software requirements

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ORGANIZATIONAL CHANGES
ASSEMBLE CROSS-FUNCTIONAL TEAMS

n Provide needed skills and

competencies in each team

n Introduce new roles Product Owner,

Scrum Master

n No more Quality Assurance teams

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ORGANIZATIONAL CHANGES
CHANGE QUALITY PEOPLES ROLE

Old QM style New Q Approach

[4] [2]

Governance and Control Quality in the Team

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SAPS LEAN & AGILE QUALITY STRATEGY

EXCEED OUR CUSTOMERS EXPECTATIONS

DEVELOP PEOPLE FIRST, THEN DEVELOP PRODUCTS

USABLE SOFTWARE EACH TAKT TO AVOID REWORK

AND TO ALLOW FAST FEEDBACK CYCLES
EXCELLENT PROCESSES MEETING COMPLIANCE STANDARDS
AND GOVERNANCE NEEDS

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SAPS LEAN & AGILE APPROACH:

ENGINEERING EXCELLENCE

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ENGINEERING EXCELLENCE
ROLE SPECIFIC & TEAM TRAININGS

Scrum Master
Design Training Information
Thinking Developer SAP CerDed QE
Scrum Master Quality Engineer
User Story
Mapping Line
Product Manager
Owner Q-Workshop
Product Owner LEAN Leadership
Training Program
Developer /
Architect Software Engineer
UI AutomaDon Agile So;ware
Trainings Engineering
LEAN Awareness Training
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ENGINEERING EXCELLENCE
AGILE SOFTWARE ENGINEERING TRAINING FOR TEAMS
In this course I really think that we
learned to build a professional high
quality piece of software.

250+ teams trained

Scrum* Unit Test Refac-

TDD Test toring
n TRY Engineering PracDces that Isolation

enable teams to work successfully

Pair Clean Retro- Continuous
ATDD Programming Code spectives Integration

n 1 week training with exercises

Team Automated Backlog
Planning Exploratory
Work UI Testing Estimation
3 week sprints coached by trainer
Testing
n
on own backlog * Scrum or any other agile / iterative process
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ENGINEERING EXCELLENCE
SAP CERTIFIED QE TRAINING

Good mixture of theory

and exercises.

1500+ trained

n 2 day training with exercises

n Transfer-Project in team
to try new engineering pracDces
n PresentaDon to the QE colleagues
to build a community of pracDce
and foster knowledge sharing
SAP 2013 | 19
ENGINEERING EXCELLENCE
QUALITY WORKSHOP FOR TEAMS
Well structured
and pragmatic.

150+ teams trained

n 1 day workshop
with whole team
n Call for AcDon
put in teams backlog Agile TesDng Quadrants

n Follow up a;er 3 takts

to check sustainability
SAP 2013 | 20
ENGINEERING EXCELLENCE
UI AUTOMATION TRAINING FOR DEVELOPMENT TEAMS
UI Test Automation is just another layer of
n Developers and QEs are trained testing, developers should not only focus
on Unit Testing.
on how to develop the right UI
Test AutomaDon scenarios 450+ trained

n 1-3 days training based on

internally development
framework that are based on
market leading tools

n Focus on SAP UI5 and NaDve

Mobile automaDon
SAP 2013 | 21
 Lean helps us to deliver faster,
more reliable + avoid waste

BUT if the backlog doesnt address

the end-users needs suciently

the so;ware will hardly be
desirable or viable

SAP 2013 | 22 RIGHT PRODUCTS?

ENGINEERING EXCELLENCE
USER STORY MAPPING WORKSHOP FOR TEAMS
Good method for structuring which
enables us to agree on requirements cross
n Whole team understands units and with customers.
usage sequence and
personas of the product 90+ teams coached

n 1-3 day coaching with

complete team

n User Story Map as the

skeleton for the Product
Backlog Backlog

SAP 2013 | 23
SAPS LEAN & AGILE APPROACH:

CUSTOMER FOCUS

SAP 2013 | 24
CUSTOMER FOCUS
SAPS DESIGN THINKING APPROACH

Feasibility Viability Understanding the needs of the

customer via multiple prototypes

Innovation

Desirability

SAP 2013 | 25
CUSTOMER FOCUS
OBSERVE CUSTOMERS NEEDS NOT THEIR SOLUTIONS

customers told us that they wanted suitcases that were easy to carry, and asked
us to make them lightweight. We did this, but they rejected our elegant alloy designs
and bought the heavier designs of our compe>tors the ones with wheels on them!
Source: Agile So;ware Requirements by Dean Lengwell

SoluPon driven Empathizing the users need

As a traveler I want alloy suitcases As a traveler I want to carry less
so that the suitcases are lighter. so that Im less exhausted.

SAP 2013 | 26
CUSTOMER FOCUS
OBSERVE USERS IN THEIR ENVIRONMENT

Go to the users environment in order to get inspiration

SAP 2013 | 27
CUSTOMER FOCUS
SAPS DESIGN THINKING PROCESS

OBSERVE IDEATE TEST

UNDERSTAND DEFINE
PROTOTYPE
POINT-OF-VIEW

Problem Space Solution Space

Source: Design Thinking, Understand Improve Apply

Editor: Christoph Meinel, Larry Leifer, Hasso PlaRner
SAP 2013 | 28
CUSTOMER FOCUS
TAKE AN ECONOMIC VIEW

Source: Ash Maurya Running Lean (2013)

SAP 2013 | 29
WHERE ARE WE TODAY?

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 SAP'S AGILE SOFTWARE ENGINEERING PROGRAM IN THE PRESS

n The change in SAP already gets noDced outside SAP

SAP 2013 | 31
RESULTS
INCREASED EMPLOYEE SATISFACTION & BELIEF IN LEAN

Source: Lean Survey May 2012

SAP 2013 | 32
RESULTS
IMPROVED QUALITY THROUGH ENGINEERING PRACTICES

The product has a 10x reduction in

n >50% of teams adopted TDD and defect-per-customer after implementing
Agile Software Engineering practices.
Pair Programming
"The customer gave us a
9 out of 10 quality rating after
n >75% say Agile So;ware customer validation."

Engineering PracDces produce

beRer quality

n 84% thereof say we produce beRer

quality without speed loss or even
speed gain
Source: Agile Software engineering Practice Survey 2012
SAP 2013 | 33
RESULTS
DEFECTS FOUND EARLIER

Agile Mode

Before Agile

0% 20% 40% 60% 80% 100%

# of detected errors (normalized)

Development Correction Assembly & Validation

SAP 2013 | 34
RESULTS
FASTER GO TO MARKET

Agile Mode

Development Assembly & ValidaDon Before Agile

SAP 2013 | 35
RESULTS
KEY FACTORS FOR SUCCESS

n Work with complete teams to drive adopDon

n Coach towards Engineering Excellence

n Focus on Customer through Design Thinking

[6]

SCRUM IN DEVELOPMENT TEAMS SAP 2013 | 36

AGILE SOFTWARE ENGINEERING @ SAP

[7] Dykstra

Deliver INNOVATION with ENGINEERING EXCELLENCE

SAP 2013 | 37
AGILE SOFTWARE ENGINEERING @ SAP

Please evaluate my presenta>on by using the evalua>on booklets

which you can nd in your conference bag.

THANK YOU!

Asaf Saar
Product Owner Software Engineering
Chief Process Office

asaf.saar@sap.com

SAP AG
Dietmar-Hopp-Allee 16, 69190 Walldorf, Tel.: +49 6227 7-47474

SAP 2013 | 38

2013
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PICTURE LIST (LAST VISITED 2. MARCH 2013)

[1] The Siberian Solar Radio Telescope: hRp://www.fotopedia.com/items/ickr-3706850931 (CC* BY 2.0)

[2] Several: hRps://www.sapbrandtools.com/content/home.php > SAP EMEA/APJ
[3] Scrum hRp://www.ickr.com/photos/tprzechlewski/3648102134 (CC* BY 2.0)
[4] Police man
hRp://oce.microso;.com/en-us/images/results.aspx?qu=police%20man&ex=2#ai:MP900400393|
[5] Team hRps://www.sapbrandtools.com/content/home.php > SAP EMEA/APJ
[6] SAP extreme sail hRp://www.sap-tv.com/video/#/7882/
[7] Sailing Container ship
hRp://www.treehugger.com/wind-technology/hybrid-container-ship-wind-driven-with-automaDc-
sails.html
[8] Container ship: hRps://www.sapbrandtools.com/content/home.php > SAP EMEA/APJ

* http://creativecommons.org/licenses/ SAP 2013 | 41