|| Volume 1 ||Issue 5 ||Aug 2016||ISSN (Online) 2456-0774

INTERNATIONAL JOURNAL OF ADVANCE SCIENTIFIC RESEARCH

AND ENGINEERING TRENDS

Online Food Ordering System with

E-mail Notification
Ms.Shital Subhash Sangle1, Ms.Pournima Gawade2, Ms.Swati Vibhute3
Student, Computer Science & Engineering, Everest College of Engineering & Technology, Aurangabad, India 1 2 3

Abstract:- Online food ordering systems is one of the most The aim of this paper is to develop an online food ordering
popular online businesses nowadays. Various type of food system for restaurant with a E-mail notification that capable
can be ordered through online shopping such as fast food, to notify on the status of order and give flexibility in delivery
bakery, vitamins and others. People like to shop online as it options to the customer
will safe shopping time and this facility is available at
II OBJECTIVE
anytime and anywhere. However, the existing online food
This system will provide an easily manageable Quick
ordering systems still have lacking of some aspects for e-
Restaurant System with Email notification. Online food
commerce that are important for customer satisfaction.
ordering system with Email notification increase efficiency
Customer would find their experience most enhanced when
and improves services provided to the customers through
the online system give flexibility for the customer to choose
better application of technology in daily operations. It is able
the delivery method and receive the E-mail notification on
to stand out from competitors in the food service industry
the ordering status. Therefore, the online food ordering
system for bakery that implements the electronic mail Customers will have a visual confirmation about the order
technology to notify users when the order is placed or order status and order will place correctly.
is processing or order processed or ready for pick up at store Customers will able to know food ingredients before
or delivered and give flexibility in delivery options to the ordering.
customer. Reduces restaurants food wastage.
Improves efficiency of restaurants staff.
Keywords:- Online food system, E-commerce, E-mail, Increase level of accuracy Eliminate pen & paper work.
notification, order status Online food ordering system with Email notification is
I INTRODUCTION helpful for increasing speed of service, sales volume and
E-commerce provides the ability of buying goods, selling customer satisfaction.
goods, various services through the internet and automates
the entire process of selling and buying. There are a number
III LITERATURE SURVEY
of features for e-commerce that are useful to run a business
Electronic commerce is a new concept that comes into the
through internet with various notification services.
business field during the 1970s. Electronic commerce is
One of the most popular online businesses products
completely based on Internet. The author discusses the role
is online food ordering systems .A fast food restaurant also
of electronic markets, the effects of information technology
known as quick service restaurant (QSR) within the food
on electronic commerce, interactivity, and the evolution of
service industry is a specific type of restaurant characterized
disintermediation to reinter mediation. A definition of
both by its fast food cuisine and by minimal table service.
electronic commerce is advanced in terms of transaction cost
Food served in fast food restaurants is offered from a limited
theory, marketing, diffusion, information retrieval, and
menu, cooked in bulk in advance and kept hot, is finished and
strategic networking. Lastly, the author asked the question of
packaged for order and is usually available ready for pickup
how electronic commerce adds value [1].
or to be delivered though seating may also be provided. The
Study by [5] on online shopping customer
customers presently spend an average of 60 minutes per day
experience shows that the customer would like the retailers to
going to the restaurant, selecting their meals and paying.
improve on some online features such as online tracking
Some restaurants have the provision of customers making a
ability, date and time of delivery, flexibility on delivery
call to the restaurant in advance to order a meal to be ready
options and number of shipping options. Tracking services to
for them for pick or to be delivered to them. Some of the
the customers can be made via online system or through the
customers dont always get the selection they want because
email/ short messaging system (SMS) notification. The
the restaurants run out of certain items or because there is no
survey also found that the experience of the online shoppers
provision of ordering custom meals.
can be improved by having delivery notifications to
Various type of food can now shop through the
acknowledge the customer regarding the delivery time and
internet such as fast food, bakery, dinner, lunch and others.
ability to select the preferred delivery location. Customers
Customers able to view and select their favorites food from
also expect a flexibility of delivery options. The delivery
the list add to cart, choose the delivery types, make payment
option usually is limited to self-pick up or delivery only. The
and the order is complete. However, most of the existing
survey also indicated that tracking is also important for
online food ordering systems still dont have the notification
customers to track their order status. Customers want a
and delivery services features which are important for
notification or text alerts that notify the customer when the
customer satisfaction.
order is ready to be pick-up or the time of delivery because it

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INTERNATIONAL JOURNAL OF ADVANCE SCIENTIFIC RESEARCH
AND ENGINEERING TRENDS
will become problem if the customers are not at their place
when their orders is delivered.
Study by[7] on Online Food Ordering System with
Short Message Service Notification shows that the customer
of bakery product would like the notification service for the
details of order status. Every notification like order is placed
or order is processing or order is processed or order is ready
to pick. These notifications are sent by SMS (short
messaging system).

IV REVIEW IN EXISTING ONLINE FOOD

ORDERING SYSTEM
The analysis is conducted to review the existing online
system in terms of delivery services, E-mail notifications,
date & time for order delivery, order status and options for
delivery features. Table 1 shows the result of the comparison
analysis for three online food ordering systems namely food
court 1, food court 2 and food court 3.
It can be seen from the table, the online food ordering
system still lacking of the E-mail notification and options for
delivery features. Food court 1 and food court 2 do not
provide delivery services for their customers. They only
provide self-pickup method only. The order confirmation and
pickup date & time for food court 1 need to be provided
through phone. On the other hand, customers for food court 2
need to print the order details and bring to the selected store
for pick-up. Only food courts 3 provide delivery services.
The information on date and time for order delivery will be
provided by food court 2 and food court 3. Thus, the
proposed online food ordering system for restaurant,
SHEETALS FOOD COURT will consider all these important
features in COURT will consider all these important features
in improving the customer satisfaction level. It also improves Figure 1: Data flow diagram with modules
the notification service for customer.
Table 1: Comparison of existing online food ordering
V MODULES USED systems features
In our proposed system we have four Modules Admin,
Food court Food Food
Customer, Meal Deliverer and Manager as shown in Figure
1 court 2 court 3
No. 1 which have different purpose like maintaining
customer information, maintaining delivery information,
Delivery
maintain food court etc. X X
Services
A) Admin Module
It will create usernames and passwords of users.
Create/edit/delete user accounts. It also maintains the view of E-mail
X X
website. notification
B) Customer Module
Date & time for
It will start new customer registration process. View X
order delivery
products list to customer. It also gives order confirmation
and place orders. Order status X X
C) Meal Deliverer Module
It will confirm the delivery of customers order. Options for
X X
delivery
D)Manager Module
It will create /edit/delete food categories that are viewable to VI SYSTEM DEVELOPMENT
users. The system representation provided by the case diagram. It
show how the person interact with the functions of the

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INTERNATIONAL JOURNAL OF ADVANCE SCIENTIFIC RESEARCH
AND ENGINEERING TRENDS
system. There are three persons involved in the system which order status by sending notification through Email. Figure 3
are registered user, non-registered user and administrator. shows the activity diagram for administrator for sending an
Figure No. 2 shows the use case diagram for Email notification.
customers. Registered users can access the full system easily.
Registered users are able to purchase product, receive E-mail
notification, edit profile, view purchased product details,
cancel order, print receipt and view order status history. Non-
registered users have limited access to the system. Non-
registered users are able to view product, add to cart and
view chart or order details only.

Figure 3: Activity diagram for administrator

Figure 2: System Representation
Administrator is responsibilities of controlling and
maintaining the system. Admin is able to manage order status
by changing the order status from processing, processed,
ready, delivered, and complete. Admin notify user about the
In the main website of Sheetals food court there is a slide
show with list of food items. There are two menus for
customers Veg and Non Veg. From View of Product menu,
customers are able to view the list of products and add to cart
as shown in Screen shot 1.The details of food item including
category and price of the product can be view by clicking at
the image of the food item. The list of products of both
categories Veg and Non-Vegare below slide show.

Screenshot 1: Home Page

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INTERNATIONAL JOURNAL OF ADVANCE SCIENTIFIC RESEARCH
AND ENGINEERING TRENDS
customer to next window by the typical process.
Customer need to complete six steps process of
checkout option and then their order will be confirmed.
The order confirmation will be shown above.

The customer can receive the Email notification for

order state. Each time when admin changes the state of
our order then the customer will notified by sending an
Email on there registered Email_id. The states like
processing or processed are shown in above screen
shot.

Screenshot 2: Registration Form

In the main website there is my account option. If you
click on the register button then registration form will
open. In this form First Name, Last Name, E-Mail,
Telephone, Address
Details and Password are the compulsory fields. The
Fax, Company and Post code are the mandatory fields.

Screenshot 4: Email Notification about Order Status

VII CONCLUSION
The online food ordering system with Email
notification is able to improve the performance of
existing system by including the delivery services,
Email notifications, and date for order delivery and
options for delivery features. The notification is made
using Email by using the registered phone Email_id to
notify the customer when the order is ready to pick up
or delivered.

REFERENCES
[1] Wigand, R., T. (1997). Electronic Commerce:
Screenshot 3: Checkout Menu Definition, Theory, and Context, The Information
Society, 13, 1-16.
By completing the registration form you will complete [2] Institute of Management Accountants (2000),
the registration process. Then you can order any food Understanding and Implementing Internet E-
item from the menu. The webpages will navigate the Commerce,1-31.

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INTERNATIONAL JOURNAL OF ADVANCE SCIENTIFIC RESEARCH
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[3] Institute of Management Accountants (2000),

Understanding and Implementing Internet E-
Commerce,1-31.
[4] Fayu Wang, H.Z.(2010), Using SMS and Web
Technology in Mobile Government Information
Services Platform, International Conference on
Educational and Information Technology.
[5] Kleinman, S(2012), Online Shopping Customer
Experience Study, comScore, Inc. , 1-18.
[6] Shweta , Priyanka, Madhura (2013) Automated
Food Ordering System with Real-Time Customer
Feedback, International Journal of Advanced
Research in Computer Science and Software
Engineering.
[7] Noorfa H. Mustaffa* , Nur Farahin A. Razak, Nor
Haizan M. Radzi, Roselina Sallehhuddin, Erne N.
Bazin (2015) Online Food Ordering System with
Short Message Service Notification, International
Journal of Advanced Research in Computer
Science and Software Engineering.

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