CARTER CLEANING COMPANY

Q1: What should be the format and final form of the store managers jobs descriptions?
Answer: The final format for the store managers of job description would be that it should include the
standards of performance section in the jobs descriptions. This list may help the candidate and
employees to understand the company policies and procedures and expectations from employees.
Jennifer should provide key competencies of the employees which describe the jobs in terms of
measurable, observable and behavioral competencies that an employee doing that job must exhibit.
Because competency analysis focuses more on how the worker meets the jobs objectives or actually
accomplishes the work, it is more workers focused.

Q2: Is it practical to specify Standards and procedures in the body of the job descriptions. Or should
these be kept separate?

Answer: The specify standards and procedures in the body of the job descriptions should not be kept
separately because both Jennifer and Employees will be better to Incorporating the given standards and
procedures. If the standards and procedures are complex or involved than it becomes more pragmatic
to maintain a separate procedures manually.

Q3: How should Jen go about collecting the information required for the standards, procedures, and
job description?

Answer: Jennifer should first go about conducting the job analysis, collecting information about the
work activities, human behaviors, machines, tools, equipment, and work aids, performance standards,
job context, and human requirements. The best methods for collecting this information in this case are
through interview, questionnaires, observation, diaries/logs maintained by employees. In addition, she
should ensure that she is identifying the essential functions of the job, and that the descriptions comply
with the law and policy.

Q4: What, in your opinion, should the store managers job description look like and contain?

Answer:
Job Title: Store Manager Job Category:
Department/Group: Job Code/ Req#:
Location: Travel Required:
Level/Salary Range: Position Type: [i.e.: full-time, part-time, job
share, contract, intern]
HR Contact: Date posted:
Will Train Applicant(s): Posting Expires:
External posting URL: Once you have edited your job description, click here to post the job on Monster.com.
Internal posting URL:
Applications Accepted By:

Fax or E-mail: Mail:

(425) 555-0123 or someone@example.com [Recruiting Contact or Hiring Manager]
Subject Line: [Department, Company Name]
Attention: [Recruiting or HR Department RE: Job [P.O. Box]
Code/Req# and Title] [Street or Mailing Address with ZIP Code]

Job Description

Job Purpose:
Serves customers by providing merchandise; supervising staff.
Duties:
Completes store operational requirements by scheduling and assigning employees; following up on work
results.
Maintains store staff by recruiting, selecting, orienting, and training employees.
Maintains store staff job results by coaching, counseling, and disciplining employees; planning,
monitoring, and appraising job results.
Achieves financial objectives by preparing an annual budget; scheduling expenditures; analyzing
variances; initiating corrective actions.
Identifies current and future customer requirements by establishing rapport with potential and actual
customers and other persons in a position to understand service requirements.
Ensures availability of merchandise and services by approving contracts; maintaining inventories.
Formulates pricing policies by reviewing merchandising activities; determining additional needed sales
promotion; authorizing clearance sales; studying trends.
Markets merchandise by studying advertising, sales promotion, and display plans; analyzing operating and
financial statements for profitability ratios.
Secures merchandise by implementing security systems and measures.
Protects employees and customers by providing a safe and clean store environment.
Maintains the stability and reputation of the store by complying with legal requirements.
Determines marketing strategy changes by reviewing operating and financial statements and
departmental sales records.
Maintains professional and technical knowledge by attending educational workshops; reviewing
professional publications; establishing personal networks; participating in professional societies.
Maintains operations by initiating, coordinating, and enforcing program, operational, and personnel
policies and procedures.
Contributes to team effort by accomplishing related results as needed.
Skills/Qualifications:
Customer Focus, Tracking Budget Expenses, Pricing, Vendor Relationships, Market Knowledge, Staffing,
Results Driven, Strategic Planning, Management Proficiency, Client Relationships, Verbal Communication
[NOTE: To post your job on Monster.com, copy this description and click here. You can log in to an existing account
or provide your e-mail address if you are a new user. Select the zip code where the job is located, and then paste
the job description into the online wizard. Then simply complete the required information and check out.]
Reviewed By: Date:
Approved By: Date:
Last Updated By: Date/Time:

THE HOTEL PARIS CASE

Q1: Based on the hotels strategy, list at least four important employee behaviors for the hotel staff?
Answer:

The ability to project a positive attitude and put the customers needs first, even if the
customer is curt.
Showing tact and discretion in responding to personal requests from a hotel guest.
Being award of the reactions of others and responding to those reactions in an appropriate
way
Being able to handle multiple priorities without getting flustered
Able to resolve billing issues with discretion and a positive attitude