Alex Giampapa

81A Bedford St. Burlington, MA 01803 (781)534-5500 alexgiampapa@gmail.com

Education Bachelors in Communication, University of Massachusetts Amherst
Customer Experience Team Lead, The Purple Carrot/TB12 Performance Meal Kits, June 2016
Present
Upgraded existing reply protocol and new credit/refund policies that brought us from
1977 subscribers, $86k in credits/refunds, and a 91% satisfaction rating to 3592
subscribers, $18k in credits/refunds and a 97% satisfact ion rating
Interviewed, hired and trained a full CX team for Tom Bradys Performance Meal Kits
(TB12performancemealkits.com), a weekly subscription service that ships out recipes
based on Tom Bradys diet and the first meal kit endorsed by a pro athlete
Improved team efficiency in answering tickets, bringing average time spent per inquiry
down from 5.7 mins in 8/16 to 3.1 mins in 4/17
Improved operations by finetuning our ERP to reduce incorrect shipments
Customer Experience Associate, The Purple Carrot, December 2015 Present
Had the highest Customer Satisfaction Rating (100%) and most contacts answered
within the first quarter of 2016
Awarded Employee of the Month in January 2016 after improving CSM processes and
culture
Stand-up Comedian, 2011 - Present
Hosting at Dick Dohertys Comedy Vault since 2011
Promoted to opener in 2013, and then feature performer in 2016
Founded The Comedy Zoo, a comedy club (still running today!) at UMass Amherst
Creator of a WordPress blog that has garnered over 24,000 views
Have worked with Bill Burr and Adam Devine of Workaholics. Recently headlined The
Nasty Show at Laugh Boston, have also worked Haha Comedy Club (Los Angeles),
Mutiny Radio (San Francisco), The House of Blues (Boston), Mullins Center (Amherst)
Producer of CrossPoint Comedy in Lowell
Assistant Office Manager, Dick Doherty Comedy Productions, 2013-2015
Promoted shows, scouted talent, booked comics & managed all social media accounts
resulting in a 25% more sold-out shows and a 30% profit increase
CollegeWorks Painting, 2012-2013
Raised 56k in revenue to become the #1 salesman for the Massachusetts division
Used a CRM platform to oversee twenty-two clients and four different painting crews
Wrestling
NCWA All-American, State Champion, Assistant COTY at South Hadley HS